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Monster Smart App App Complaints & User Negative Comments 2024
Monster Smart App app received 43 complaints, negative comments and reviews by users. Have you ever had a bad experience using Monster Smart App? Can you share your negative thoughts about monster smart app?
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Monster Smart App for Negative User Reviews
✓ GarbageDidnt connect and is the biggest waste of money ever.Version: 1.1.5
✓ LED strip is annoyingAnytime I try to use it, have of the LED is this annoying in-your-face bright green that flashes. I just wanted to use the “Gorgeous” setting but THE OTHER HALF IS THE GREEN! I don’t know if anyone else has the LED strip I use, but I’ve had for two years now and it was so annoying that there were two halves of color, and you can only control one half. The other half just doesn’t show anything or has this ugly bright green that hurts your eyes. You can’t control it WHATSOEVER. I hate that!!! I would give this a better rating if you could control both halves at the same time. It works well for the half that I can control. But still, so annoying and tedious. Going to buy a remote controlled LED strip ad NOT from this brand..Version: 1.1.7
✓ This was a complete scamI hate this I was expecting sum simple to but on but no it was not. It come with a strip that isn’t even the length of the top of my shortest was so I had to buy more. And the box didn’t even say how short it was or even that it had to be plugged in. There were some at Lowe’s that I knew I should of got they were wireless and they were actually long and could at least fit on one wall unlike this brand. Plus since you have to plug this in how do you think we can stick it on the top of our wall we’ll we can’t. Plus the stupid app wouldn’t connect to my Wi-Fi and my WiFi is completely fine. This was a complete waste of money for me and I will be returning them..Version: 1.0.6
✓ False AdvertisingPackage claims that it works with Siri, which I had hoped meant I could use it with Apple Home with the rest of my smart devices. Not only does it not support Apple Home, though to be fair it never said it did explicitly, it doesn’t even support Siri, which is something it does state on the packaging for my LED strip.Version: 1.1.7
✓ Can’t connectMy lights will not flash even on every method please help.Version: 1.0.8
✓ A pain to set upI personally love led lights because I love the feeling and vibe of the room after. I also like it when I have led lights that are not hard to set up. But with these it’s a pain in the behind! It’s been two days and I still can’t figure out how to set it up. I have the app and did everything that it said but it just won’t work. I don’t know how good the lights are right now because I haven’t gotten them to work, but so far it’s a no go. Don’t waste your money on these when you can get better quality for way less.Version: 1.0.9
✓ TrashThere are multiple ways to get to the same thing. Makes it confusing for people. You can view your account through settings and if you press your name at the top. That’s dumb and confusing. Nowhere does it say on the box that the lights can work with music. But it can SOMETIMES? Idk do you guys randomly put that feature in every couple boxes? I purchased two & only one can do that and it’s NOT the one I already stuck to something else. So so I have to pull it all off and the adhesive won’t stick. The adhesive isn’t even 3m. It’s trash. I had to use a razor to stick between the adhesive and the paper that covers it. If you pull off the tab you guys left to pull off the adhesive it literally rips off the whole adhesive OFF of the lights meaning you won’t even be able to stick it anywhere. The app is confusing even for a 24 year old tech savvy millennial. I can’t use half the features you listed. This app and product is garbage. Returning it back to Walmart tomorrow. Don’t buy this trash..Version: 1.0.9
✓ Only 3 colorsSo I’ve been using this for a very long time and every single time after about a week or so I only have three colors which is green yellow and red and I just want to ask why is that because I am very unsatisfied and ask for feedback so right now my Feedback is a 2.5 because I am not so satisfied about how like I can’t I don’t have another amount of colors and every week this happens and I have to disconnect it and connect it back which really holds up my time..Version: 1.1.0
✓ GarbageI already had issues even connecting the lights months back when I first got them and when I finally did I left them alone and never had an issue, but now ever since they somehow got turned off or something they won’t connect to the app nor wifi no matter what I do or try. I knew I should have gone with the ones with the remote but figured nah it can’t be that difficult to set up? WRONG!!!! I should have gotten the ones with the remote to avoid this issue completely. I tried downloading it again tonight to see if the problem was fixed and just like always, I was right thinking it was a waste of time because it is STILL not working! Either fix the app or completely delete it from the App Store or your not going to fix the problem..Version: 1.1.6
✓ Terrible, don’t download and return what you boughtThis app is the worst. After buying the strip lights it took more than 2.5 hours to connect one strip. After 3 more hours and it’s 1 am I still have yet to connect the second strip. Keeps telling me I need to configure my network then, I will put in my WiFi password at least 100 different times for it to do nothing. Not to mention going to my routing settings turning everything on and off for hours for nothing to work. This piece a garbage belongs in the trash..Version: 1.0.9
✓ Orb is outdated and a wasteGot the orb, would not set up and requires wifi that’s old and outdated. Not worth the purchase..Version: 1.1.0
✓ Good App But Issues With Bluetooth On AppleOverall, the app itself is great. I use it for my LED Light Strip and the lights are awesome too. Lots of colors, scenes, a music option and a few other cool settings. But when setting up it says Bluetooth connection is recommended and says it needs Bluetooth permission and offers a way to your settings to allow it but once in the settings there’s no Bluetooth option at all. Super annoying and confusing but you don’t need Bluetooth to use the app, just can’t get the full experience..Version: 1.0.9
✓ Lights don’t connect to Bluetooth and cannot connect the app whatsoeverThis is pretty frustrating, because the lights look really cool and they’re classy but I can’t get them to connect to the app!!! It’s very frustrating. I went through the instructions in the pamphlet and in the app for about an hour multiple times and still nothing. Please if you see this, make sure that you find out if it will work with your app because that’s supposed to be the whole point of this!.Version: 1.0.9
✓ Led stripİ cant find in application led strip . İ cant add a device led strip?.Version: 1.1.7
✓ This is garbageUpdate so now they won’t even connect to my phone at all it’s been a week and I can’t seem to get them to reconnect. If I could give negative stars I would and for everyone that is giving them 4 stars for a bad review stop because you all are giving them too much credit and making them look better than what they are. So for like a month they worked perfect but all of a sudden none of them want to connect to my phone it works sometimes but holy I shouldn’t have to take an hour out of my day to turn them back to normal.Version: 1.0.9
✓ App is buggyI downloaded the app for a set of LED strip lights I installed in a bookcase. The app allows you to set up “tap-to-run” shortcuts that can be run from within the app, or directly from your IOS Home Screen. This is great for turning the bookshelf lights on and off. The problem is that any time my router resets the lights and app lose their connection and I have to 1) reconnect the lights, and 2) rebuild my shortcuts. It’s frustrating to say the least..Version: 1.1.3
✓ Can’t connect led strip to the app & no resolution addressed!I thought I was getting a deal at Walmart, BUT NOPE!!! Basically I’ve spent 4 hours trying it over and over to do what all directions tell me on the in-box instructions, online instructions, on-screen instructions, and read on and on about ANY POTENTIAL resolution, and Nope! 🤦🏼♂️ So, I guess Walmart’s getting the return cause the stupid app doesn’t connect to the strips, and has incorrect (or outdated) info. So,... I feel like the blind is leading the blind. I was SO EXCITED about it, but not anymore! Gonna go pay more money for a different brand that connects and works!! 🤷🏼♂️.Version: 1.0.9
✓ Have to open close and open the app to get optionsThe app tends to not update that the lights are connected, however I changed wifi networks in the past few months I don’t remember ever having to update anything. I could just be forgetting though. The light strip itself has no adhesive power and just falls off the back of the monitor. Be prepared to use other methods to make them stick. It’s not really any more of a pain than other smart products though, they’re all a headache in their own way..Version: 1.1.7
✓ Very inconvenient to work withI have spent SOOO MUCH TIME trying to connect the lightstrip to wifi. Even with me checking off the list to make sure i had 2.4ghz wifi (which for some reason they dont take the stronger 5Ghz). I got them to connect one time and they worked for one night. Then as friends were over, they started blinking again even though my wifi was fine. This company tried to be cool by giving the app to control it, but as its flawed and hard to work with, you would hope to have a remote to work it incase the app stopped. NOPE. They give this singular button attached to the initial wall plug cord, so if you want a different color, you have to get up and play with the button. Just hope you didnt put it up high to the ceiling like majority do but to change it from "white" (which is more so blueish) to red will be a pain.... i would NOT recommend.Version: 1.1.0
✓ Over complicatedThis is the most overly complicated smart light adding app I've ever dealt with. If you've ever used globe suite products you know just how simple it SHOULD be compared to all the random stupid hoops you have to jump through only for it to have to...I guess literally download the lightbulb to the app which takes way too long for what this is. It works, I have a multi color smart light bulb now but the set up made me irritated enough to leave this review sooooo-.Version: 1.1.7
✓ App needs to be updated!I recently bought the Orb and you can’t connect it to the app! I tried to look it up on google on how to connect it to the app because I’ve been trying to get it work on the app after 2 hours of “failed attempts” and rereading everything on the instructions but all I got was a guy playing with the thing and never turning it on or connecting it to the app. I do however like that you can use it as a desktop decoration as it is a very comforting light that you have the control to make the light dimer or brighter, and you can switch to the 7 different colors it has(you can’t do any of this on the app by the way it’s all on the buttons-_-). So to summarize everything I said here it is “I got scammed because Monster Smart falsely advertised their product>:(“.Version: 1.0.8
✓ There are better lightbulb apps for better productsIt’s like similar remote control apps (you have to get a new one for pretty much every single device you get). This app won’t let you set a timer to change lights to a different color though. It also requires your wifi password and location in order to use. Honestly I shouldn’t of had to pay for a light with the data it collects from me. I’m not sure how it is to use with multiple devices since the device I got had an led burn out and had a remarkably small power cord for a lighting device. Which makes sense since people don’t traditionally put light fixtures on the ceiling. You also can’t utilize the device to change individual LEDs something that’s uniquely easy to do with LED Technology. Not something I really need, but I’d be in horror if I was using these to make pixel art or something and bought ten or so strips only to find that it’s not possible. While that might be a mechanical impossibility with the physical device. The app doesn’t offer dynamics either. It’ll change color with music (while the app is open on screen) but doesn’t offer strobe effects or customizable patterns. The rotating patterns provided proof that it can do those things but refuses to offer customization..Version: 1.0.9
✓ Actually badNeed a pc for the strip lights..Version: 1.1.6
✓ Why do you need Wi-Fi for it?I bought the LED lights for my room, they were only 6.5 feet so I couldn’t hang them in my room. I got home and got the app, thinking I would be able to make cool colors. I opened the app and made an account, and then I noticed that you had to have Wi-Fi for it. I don’t have Wi-Fi yet so that was a huge bummer. I had to take the LED lights to my dads house to set them up. It was so stupid, I hope that y’all would take that feature out, some people don’t have Wi-Fi. Then I saw the ap mode, my lights aren’t blinking. I’m not sure what to do..Version: 1.0.6
✓ Connectivity issuesI’m on a college campus and cannot control my wifi. Because of this I am only able to have access to 5G wifi, some with no password settings. I cannot connect my lights at all after trying numerous times and you cannot connect to a wifi without a password. I have tried every wifi available and bluetooth and nothing will connect. Nothing on the packaging that pairs with the lights mentioned this would be an issue, and navigating the connection process can be difficult..Version: 1.0.9
✓ Spaz lightsEven after messing with every setting and the levels of volume there is no way to get the lights to actually go with the music they just spaz out and flash aggressively and are very distracting to drive with even after setting the flash speed to the lowest possible setting. When using the music setting it also uses the phones microphone instead of the one built into the device making all the sound come out sounding like tin. These are trash and this brand is awful so not waste ur money on it..Version: 1.1.3
✓ MUST have wifiThe Wi-Fi in my apartment is spotty so I usually use my phones data when that internet goes out. I got these lights when my internet was out but didn’t think much of it because I can still access internet through my data. WRONG. You don’t just need access to internet you need a wifi connection with internet. I bought these LED strip lights because I figured the app would be more convenient then keeping track of a remote given where the lights are going and so far that’s not the case.Version: 1.1.3
✓ Horrible qualityLed strip is always blinking no matter what mode it’s set it to. I have tried to connect it to every option on the app because the first one wasn’t working and none of them work. I can only use colour changing mode, red, green, or just blinking white. Instructions on the box and manual do not do anything because the lights still fail to connect. Bad quality adhesive, waste of money. If I could give negative stars I would. Don’t spend money on these..Version: 1.1.5
✓ Good when it worksApp freezes constantly, requires me to do a complete reset and pairing and still freezes. Seems to run fine for a few weeks and then breaks down all over again. There has to be a better way..Version: 1.1.5
✓ Soured experience.LED strip no longer works without an internet connection. It doesn't let me choose a color when it clearly has a button connected to the LED strip. I don't have a remote either as it didn't come with one and directed me to use the app. After an internet provider change and now using a 5ghz connection, the strip is useless and only blinks to get connected. The product itself isn't terrible aside from not being able to choose a color and lack of 5ghz support..Version: 1.0.5
✓ Very badI don’t usually write reviews, but I thought that the amount of casualties that I’ve run into while trying to use this app deserves it. I have not once, after trying for MONTHS to connect it and make it work, been able to use it. The app is a huge hassle, and collects way too much data about location and things like that. Also, the strip that i received to go with this app only lights up halfway, but cannot be returned because it was a gift and I do not have the receipt. DO NOT BUY! It deserves a 0 star review..Version: 1.1.0
✓ Gave up tryingCould not connect. Yes i tried everything. Other lights are connected and work without issues. The power outlet is 2 ft from my router,5 bars on wi-fi but it cannot see this device. I was looking at the”make sure the wi-fi signal is strong and your device is powered on” screen for an hour during at least 15 tries..Version: 1.1.0
✓ Annoying.I Honestly hate it now, it would unconnected on its own and it takes over 10 tries to reconnect for the light stripes, and I would be right next to the devices too. I would even reset the lights too and it still would take forever it’s like it’s not even trying to connect and it isn’t my wifi because I have very strong wifi, it has never done this before but for the past 3 weeks it’s been doing this..Version: 1.1.0
✓ It’s alright, but…As a holiday gift, I received these lights and I was really excited, but as soon as I downloaded the app, I became instantly disappointed. it was extremely hard to set up. It took over an hour JUST to connect my phone to the LED light strip. I feel like after the somebody fixes the connection problem, it would be a great app to use for many people. After I somehow set it up, it was a great app to use, and I enjoyed using these lights to this day. (Devs, please fix this problem).Version: 1.1.5
✓ Mauvais ne marche pas merci de ne pas acheter ça..Version: 1.1.7
✓ Things were going good in the beginningAfter almost a month the light in my room were pretty cool but whenever i leave and come back to turn them on their always offline and takes forever to get the app to connect back to them . Right not non of the lights connect to the app Ive tried many days and followed the instructions given. The button on the light never work either and the so called Bluetooth doesn’t even work it never did I’ve always use them with my WiFi. Now they just stay unplugged because i can’t do anything to/ with them . I can’t even change the color. The app needs fixing..Version: 1.0.9
✓ UselessIt’s the most useless thing I ever purchase just for 6ft they have a requirements. Believe me Alexa is easy to connect but not this lighting.Version: 1.1.0
✓ MY LEDSTHEY ARNT PAIRING JTS SO ANNOYING TBEY LEGIT IN PAIRING MODE!!.Version: 1.1.6
✓ I enjoy itI bought the LED lights strips (2 of them) and this app works great with them. I’ve had some issues with the lights flashing when they’re not supposed to and the colors changing when I don’t set them too. I thought it was the strip at first but after going back and buying more they also did the same thing. May be a fault on my end for the extension cord I am using. Over all I do enjoy this product the color wheel was a nice touch and the mood settings. I wish you WiFi wasn’t needed but I do see why it is. Over all an affordable product and a great app..Version: 1.0
✓ Wish I could give it 5Sadly I can’t. Although these deliver on their promises… the times when they randomly unpair or worse, seem to be unpairable, ruin the whole everything you’re trying to create with this type of product. The reset process is janky at best. It solely depends upon how evenly time you are to plug and unplug a usb to 120V adapter just to get it to work??? I spent about 4 total hours at this and all the while I executed the directions like a surgeon…only having luck on my side ultimately. Which brings the other or arguably most important fail in the product. It’s on usb powered. They’re useless unless you have adjacent computers or just the right type of ac converter..Version: 1.1.3
✓ Pretty good app, butThe one thing I love about this app is it’s automations and shortcuts for functionality with Siri and Alexa!! But recently my automations have not been working as I had set them up to. I have multiple different automations for both of my two LED strips such as “turn on”, “turn off”, “dim”, “brighten”, etc. I have it set to when I say “it’s bedtime” it should change one of my LED strips to the color setting at a certain brightness. But instead it just turns on white at max brightness. I have tried multiple ways to troubleshoot this but to no avail. I don’t know why this is, but I would appreciate an update to fix it as soon as possible! Thanks! another thing I could complain about is that I really wish you could set up specific colors for an automation instead of just “color” or “scene” or “music” Which by the way I think is not as practical or nice as most other LED strips because there should be a microphone inside the LED strip module that recognizes beats of sound to change the lights, and not have to require the microphone in your phone to work… big dum Thanks for whatever the app is worth anyways, hopefully there are more updates to come!.Version: 1.1.3
✓ Invasive privacy scamThis product requires registration for full functionality, so I’m returning it. You do not need to know all of my contacts, address, phone number, location, wireless info to turn on a light. Here’s the relevant part from the privacy statement. (Which you should read) They even collect info about your cellular company. Buyer beware. “When you interact with our Product, we automatically collect device information, such as the MAC address of your devices, IP address, wireless connection information, operating system type and version, application version number, push notification identifier, log files, and mobile network information.”.Version: 1.1.0
✓ Won’t connect, very disappointedOkay I got my new LED lights two days ago, I got the app and started to pair it. Every time I try to pair it, it doesn’t work I’ve tried multiple times but every time it either says can’t find or try again. Personally I think it’s stupid not to include a remote with the package because having all by app is incredibly ridiculous. Not all people have the right internet or don’t have enough money to compliantly change the internet just to fit the means of the LED light. And what if the app isn’t working such as what is happening with mine. Also your instructions are completely inaccurate and hard to follow, if you are looking for good LED lights look for one that at least comes with a remote. Thank you for reading my review and please be cautious..Version: 1.0.9
🙂 Monster Smart App Positive Reviews
Monster Smart App works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Monster Smart App.
⛔ Monster Smart App Problems
