T-Mobile Internet App Negative ReviewsT-Mobile

T-Mobile Internet Negative Reviews

3.92332 star

Total 34 Negative Reviews

T-Mobile Internet App Complaints & User Negative Comments 2023

T-Mobile Internet app received 34 complaints, negative comments and reviews by users. Have you ever had a bad experience using T-Mobile Internet? Can you share your negative thoughts about t-mobile internet?

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T-Mobile Internet for Negative User Reviews

Good for 2-3 months, now I might as well not have internet at all.The main reason why I switched to T-Mobile Home Internet was because my previous internet was barely usable. At first this new internet was such a blessing with its insanely high speeds to the point I would watch livestreams while streaming myself on Twitch to promote my art skills and commissions. I was seeing speeds of at least 20MB up and 10MB down. After two or three months of service the quality has gradually declined to as it is currently 4.35MB up and 0.14MB down. This is worse performing than my previous provider by more than half the speed in both categories. The router has sat in the same spot this whole time. I’m not able to open the app to trouble shoot at all. Tired of talking to support staff to fix it for it to get just as bad again in a couple of days. Currently I’m really wanting to return the modem and cancel my service because I honestly might as well have nothing at this point. Really sorely dissatisfied and disappointed..Version: 2.10.0

Spotty serviceThe service is ok but not that great. Maybe T-Mobile needs a tower closer I guess. Also it would be nice to be able to nickname the devices I have hooked up to the WiFi instead of having to memorize the IP address of each device to know which one needs to be on a schedule. I do like the idea of putting certain devices on a schedule. That’s why I put 3 stars instead of 1 or 2. I don’t want to give up on T-Mobile WiFi because I have the T-Mobile for my phone as well but the phone service kind of bites too. I don’t have as good of coverage as I did with att but I really HATE att, that’s why I went with T-Mobile. I’ll stick with T-Mobile for a little bit longer, hopefully they’ll get better service..Version: 2.2

Was working until today.Everything was working perfectly fine but then I noticed my phone was not connected to the WiFi. So I opened the T-Mobile Internet application to see if my phone was on the list of connected devices. The application asked me to enter my admin password so I entered my admin password but it said that the admin password I entered was incorrect. I tried again, same thing. I did a factory reset in the Internet gateway and I tried to login again but still received the same error. I used the same password to connect to WiFi from multiple devices and I was able to connect to the WiFi. I tried that same password to login to the app but it still was not working. Called technical support and we tried to reset the gateway, for the same issue. Tried to unplug the gateway and plug it in again but that did not work either. I uninstalled and reinstalled the app and tried again. Still the application continues to say the administrator password is incorrect. I have no control over my Internet connection name, password, nothing, without that application..Version: 2.90

Worse internet service everSummary: DO NOT BUY INTO THIS Details: Since I had 2 T-mobile accounts they said 1. I was told It would cost $30 a month. They lied. It is $50 a month. I was told you have to have 2 magenta class voice lines for that rate. 2. I was told the 1st month is free. They lied. By the time you get your 1st bill and see the charge for $50 and call back, you get a “I am so sorry but you needed to apply for a $50 gift card with8n 30 days”. Scam Scam Scam. PERFORMANCE IS HORRIBLE. You will not stream anything without aggregation. 5 seconds of video, 2 minutes of frozen screen with spinny wheel. Sound will start, but screen still frozen. Then another 5 seconds of video before it all starts again… Emails take 15 to 20 minutes to download. Maybe more if they have attachments. I had one with a 50k pdf file that took 30 minutes. Webpages will take 5 minutes minimum to download. Expect to reboot the modem / router 2 or 3 times a day. If you know what FTP and something like FileZilla is, please google t-mobile internet problems with FTP. It will not work in most circumstances. You will have to go use your neighbors or work internet. Lastly, if you need custom router parameters, forget it. You are not allowed to modify any router parameters. It is a take it or leave it choice. LEAVE IT. DO NOT WASTE 3 or 4 WEEKS OF YOUR LIFE TRYING TO RESOLVE THESE ISSUES..Version: 2.90

Why Do I need to be homeTo access my connection I need to be signed on to this Wi-Fi signal which for some awful reason slows my iPhone down dramatically. My this constantly buffering more so then last month and I’ve got to tell you I can’t find any solutions on the app to speed up service however it says I have an excellent signal. And the messages who wants to read the little screen to read these otherwise elusive messages My satisfaction is the price but it’s not evening out. I had for two months and will give it another as I am undecided being that I also live in. Building that is famed for its lousy internet. I won’t blame it all on you however my phone works fine when not on this Wi-Fi. So I get a tv that’s connected and nothing else..Version: 2.90

Terrible service mentor OhioI had t mobile for awhile and the last 2months (July and august) the actual connections were terrible: if I moved my head, the call would drop; calls wouldn’t go through; if I walked anywhere different from where I was talking, the calls would drop, calls wouldn’t ring through. The most upsetting was the service. I went to one of the stand alone showrooms and there were 2 inexperienced representatives in the store and they knew nothing about t mobile and plans or service. They suggested I go to the company owned store about 5 miles away. Upon entering, no one greeted me. The was a male person sitting at the desk where they do the service start up! He was rude and condescending and couldn’t answer any of my question or problems I was having. I said I guess I should take my business elsewhere and he said be my guest if that is what you want to do! I wanted help, the calls would drop while trying to get someone at the 611 number! Got frustrated and canceled my cell phone coverage.Version: 2.4.2

App is AbysmalInternet is… meh, and definitely not the best, but I’m not here to rate the service. The app for the service has got to be one of the worst apps I’ve ever had the misfortune to use. The app is not very intuitive, first of all. It’s very basic and not streamlined. The options and configuration are almost nonexistent. The worst thing about it is that I have to delete and reinstall the app every time I need to use it. Everything doesn’t load and an error pops up stating you need to restart the app every time you want to go to a different page on the app. It only ever works the first time I use the app after installation/reinstallation. It wouldn’t be a big deal if you were able to access the internet information via a website and not solely through this mediocre app..Version: 2.6.3

Thought the process would be easyThis is a very bad experience for me and I tried to give this a chance even though at first I wasn’t sold with the cheaper price than Spectrum. I decided to give it a try and took the modem home and found out I needed an app to work it. I wasn’t to happy about that but I downloaded the app. The app is totally useless it does not give much information on how to hook up the devices or allow you to name the devices I have and I kept catching problems with passwords, login issues and connection. That was just the set up process smh. I have about 30 devices to hook up and it was just time consuming to figure this out and customer service was polite but was much help also with configuration and I am pretty good at figuring things out on my own. I have a free 30 days to try it out and this did not make it past 2 hours. Sadly I will have to return this..Version: 2.7.0

Honest opinionI went with T-Mobile WiFi because it was cheaper than a lot of other providers. For the first few months everything ran smoothly. Now anytime I’m using a streaming service, every 5 minutes it’ll do that lag pause thing where it’s stopped. In order to fix it I have to go to the Home Screen reopen the app and then play it again. Mind you this is on my smart tv that is connected via Ethernet. All other devices have this issue. What I used to be able to do was go into the app and restart my gateway(which was many many times a day!) but now I can’t even do that because when I open the app it’s on a constant loading screen. At the time I restarted my phone reinstalled the app even closed all my apps out and jumped into airplane mode for a few minutes. I recently got a new phone redownloaded the app on my phone and same problems with the app. Quite honestly I’m ready to return this horrible device and cancel my service. Honestly should’ve kept Xfinity….Version: 2.10.0

Maintenance??I’ve been with T-Mobile in general for 5 years have had the home internet for about 4 months. No real major issues, in fact this internet worked when the regular home internet wouldn’t. However over the course of the last week I’ve major service interruptions. It started with no internet connection at about 7pm est and the first night was only off for an hour. I assumed maintenance and I was right it came back on no problem. Following night at the same time it goes out again and doesn’t come back for about 4 hours. Almost midnight. And the following night after that it goes out again and has yet to come back one. Nothing in my house will connect or stay connected to the gateway and when it does it says connected without internet. The internet app won’t load becuz it uses the Wi-Fi to connect to ur gateway so I constantly have to re setup my router from factory in order to get Ben log into the app. I called customer services and they reset my gateway from their end. It worked after another 20 minutes of resetting my gateway up from the beginning yet again. I’m a loyal customer. I recommend T-Mobile to anyone and everyone that will listen but something needs to be done about this. Granted it’s cheap but I still pay for a service, that for the most part I haven’t been able to use over the last couple weeks. This needs to be fixed or ur gonna lose me as a customer and if it continues you’ll lose a lot more people..Version: 2.10.0

Do Not Get if it's from Metro!!!!I'm experiencing horrible connection issues with only two devices connected at times! I think it has a lot to do with the fact that I received the wifi box through METRO with when I purchased my cell phone. The first month seemed to be relatively good with the service however now that I'm a full two months in the actual service seems to have gotten worse...can't even watch Netflix at a consistent basis without losing service intermittently. Going to take the box back to metro and hopefully just transfer over to actual T-Mobile since I bought my phone outright and then hopefully I'll receive some consistent service other then that if that doesn't work I'll just go back to Frontier the service was a bit more but it wasn't as inconsistent as this at all.Version: 2.90

Do not under any circumstances get T mobile internetGetting T Mobile internet is a a decision I regret almost every day. It craps out so often (3x so far today) and given I work from home this is incredibly unsustainable. In addition we already had to return one device because it was crapping out every few minutes and we couldn’t work let alone watch any tv. We had a pretty terrible experience with customer service and their working solution was to mail us another server since they aren’t available in stores. Well the person who helped us shipped the new one GROUND which left us without internet for 8 DAYS. Did I mention I work from home? This is not a functional internet service and we will absolutely be switching as soon as we move in 3 months never to return. Definitely don’t consider this as a good replacement for regular internet providers. You get what you pay for here and that’s a cheap product..Version: 2.7.0

Can’t log into the app on iPhone 14 Pro Max!The app doesn’t load! Maybe before spending time making the app understand Spanish you should spend more time making sure the app can load on our phones. Then spend time on Spanish. After the initial connection, the app doesn’t connect with iPhone 14 pro max. Also, I have excellent signal. However, T-Mobile deprioritizes the Home Internet data to the point it is unusable & completely useless. T-Mobile will respond, “it’s because they are working on their towers”. It’s a made up excuse. I know because I’m one of the guys that works on the towers in my area when maintenance is needed. We are not currently working on the towers! When you call to complain, they are just trying to shut you up and get you off the phone because they get penalized if they are on too long. They also get penalized for repeat calls. What a bunch of donkeys!.Version: 2.10.0

Ugh! So much potential but drops the ballThis app is absolutely terrible! The potential is there, but it only has very basic controls, and half the time they don’t work! I like that I can control the connection of each device, but when I disconnect a device through the app, reconnecting it is extremely difficult and can sometimes take days!!(not even kidding!) I wish I could rename the devices that are connected so I know which device is what(I was able to do this is century link so I know it’s possible). And WHY can’t we control the modem unless we are connected to it?!? This is also something I could do with century link that I miss-if I need to turn off the wifi while I’m at work so the kids will finish homework or chores. Or reboot it while I’m away and the kids need internet connection but it’s slow or not working. Please fix it! Because I love the internet and the speeds and the company, but I’m going to have to switch if these things can’t be fixed.Version: 2.8.2

FailThe 5G Gateway I received in the mail did not work. A call to tech support confirmed: my home address was in a good signal receiving area but the device was defective and they would send me another one. The second one actually showed on its display that it was receiving a “good” 5G signal. But any and all devices I connected to it showed “no internet connection.” I called T-Mobile customer support again to cancel and return the two 5G Gateway devices. This painful phone call lasted 57 minutes dealing with three separate customer service outsourced “experts” who finally emailed me return authorization labels to ship the useless modem/routers back to where they came from. Later that same day I coincidentally received multiple spam text messages and emails. After all of the trouble they put me through, the T-Mobile customer service representatives sold my contact information! I really wanted this home internet system to work for my residence but it was a complete failure. Thanks for less than nothing T-Mobile 5G Gateway Home Internet Service..Version: 2.7.0

The App is CrapWhen I first got the app, there were little things I didn’t like. For example, you can’t set downtimes that cross midnight. You have to do two separate downtimes, one in each day. The app also messes up when a downtime goes till midnight, because that’s technically the beginning of the day, so you need to make it 11:30, leaving 30 minutes not in downtime. You can only set in 30 minute increments, which is also annoying. The biggest problem is, when I try to manage my devices. When I go to the devices screen, I get an error and need to restart the app. Usually I need to do that 10 times before I can review the devices. If I want to make a change. It may work or it might give me an error and I need to start over. The app is awful. If it wasn’t for the price, I would’ve switched long ago..Version: 2.10.0

Awful!It randomly decided to stop accepting my admin password and the only solution their customer service gave was to reset the gateway which would mean having to redo all the pairings of my smart home devices. I do not want to do that. The network is fine. I just want to log into the app and there’s no Forgot my Password feature to reset it without resetting the whole device and network. Customer service was a huge waste of time. The connection is also pretty unstable. I get kicked off work meetings on Zoom and Teams because the network randomly disconnects. I’m thinking of switching back to the other provider I had and paying more but getting better stability and not having to reset my network every time the company decides to not recognize my password..Version: 2.8.2

Terrible developmentI ACCIDENTALLY pushed reset or restart or something like that. The app asked me for the admin password. I tried to back out or cancel out of that screen but the app wouldn’t let me. That is the main problem. How do you make an app where people can’t go back if they accidentally push a command?! I put in my admin password but it didn’t work. I then tried the admin password on the back of the gateway, using spaces between the words, periods, and hyphens. I then tried closing the app, thinking that would force it back to the hime screen. Nope. So I deleted the app and reinstalled it. Nope. It’s still asking me for the admin password. I even tried deleting the app, turning off the phone, and then reinstalling. Nope. So the app is effectively locked on that screen and therefore functionally worthless. Luckily I have a mesh network and that app lets me do most everything the T-Mobile app does. So I just deleted it. Nice work T-Mobile..Version: 2.7.0

Another tech company that is awful at, well, tech!Why is it that the companies that are supposed to have the latest and greatest tech have the worst app and user interface?! Nor do they appear to read reviews. Like others, set up is a nightmare. Cannot get past the setup screen on the app, and tech support keeps sending me links to a page with links that go back to, yes, the same page. To be fair, it connected easily to an iPad and iPhone, though I had to go through the whole set up process twice. Trying to connect a laptop and Kindle on the other hand….wouldn’t recognize the password on the gateway, wouldn’t recognize the admin password on the gateway, I never changed or could even get to a place to try and change. Tech support half read the issue so that was fun. Finally gave up after 4 hours. Will give it one more try then, sadly, going to keep Fios. Glad I didn’t turn off or turn in the router yet. Come on T-Mobile….get your act together..Version: 2.8.2

Horrible, awful, and unbearable.Any adjective describing this internet wouldn’t fully describe how terrible this experience has been. From the long wait times calling with issues to just daily use. The routers they send you just reboot constantly. Have had a replacement sent it was trash straight out the box. Google them. They are all over Reddit described as “trash cans” based on the looks and the performance. They know these are bad and have just kept rolling with them. I can’t imagine working from home how with this service is seeing as I can’t even rely on this to play a game or even basic phone Wi-Fi duties due to the constant rebooting. Calling to cancel this in the next few days before I crack my skull from banging it against the wall out of frustration. Do not do this. If you have any other option please go with this and do not waste your time..Version: 2.7.0

Improving app experience? Not.For an app with a latest update that reads improving your app experience with every update, these people seem to be completely oblivious about the actual English definition of “improving.” Because I have not been able to get the app to load past a spinning loading wheel for more than a week now. And even when it used to load, there are no tools to control the device’s network settings — or to turn them off all together when you are using your own router. Otherwise, T-Mobile’s Home Internet service is delivering an adequate connection speed for my WFH needs in Hurricane Ian battered Southwest Florida when my previous ISP failed to deliver. But this review is about the app - not the service and really deserves a 2 star, but I was feeling generous..Version: 2.10.0

Fix App/Internet Drop Late NightGuys to now better, is to do better. Had T-Mobile Home Internet for about 7 months now. Working great except for these overnight around 12am (dropped internet signal). I don’t know if it’s maintenance or… I’ve had to reset my internet thinking that’s why I can’t get the App to come up. No! You guys say that you’re improving service, but I only seeing the same thing. We need better control of our home network. Not being able to rename our devices make it difficult to troubleshoot our devices. All we can to is change our network name. Come on. Please give us actual IMPROVED SERVICES..Version: 2.10.0

Gateway is working, App isn’tJust unboxed the gateway and plugged it in. Downloaded the app and followed the setup steps. The location assistance step found my signal but quickly lost it (multiple times) so I skipped that and continued. The step that has the 2-minute wait for setup up has never completed properly and has force-closed the app several times. Somehow I was able to get to the final step where it says “go to the settings on your device, sign into the network, then return to the app to finish setup”. Every time I’ve returned to the app after I leave settings, the app has a loading animation like it’s trying to do something. Then after about 10-15 seconds. It disappears and 1 of 2 things will happen; either the app forces me back to the very, very, very beginning and tries to get me to sign in with the admin password again OR after the loading animation disappears I’m just stuck on the same screen where it tells me to go to the settings on my device. Im connected to the internet. Im playing games with my friends. But the app says I’m not finished setting up. Idk what to do..Version: 2.7.0

All the others are correct…horrible experienceDO NOT SIGN UP FOR THIS INTERNET SERVICE. Yep it’s true. T-Mobile really is as bad as everyone states. It took me 45 minutes to go through the sign up process. Within 3 days my gateway arrived. I downloaded the Home Internet app despite all the 1 star reviews. I walked through what seemed like simple setup steps yet the 5G gateway never works…it cannot connect to service. The app is horrible. It errors out constantly. I called T-mobile and they can’t even find my email address despite the fact they send me 3 emails a day since signing up. Companies with this poor of a product and this poor of customer service shouldn’t even be in business. When calling to cancel service they’ll put you on hold forever, claim you don’t have the right password to cancel the account, and are now telling me I have to go to a local t-mobile store to cancel. ABSOLUTELY RIDICULOUS!!! Not only are they losing a internet customer but this reaffirms why I don’t have mobile phone service with them as well..Version: 2.7.0

Unreliable App. Returning device to the store.I couldn’t even use the 5G gateway device because this app is terrible. First it couldn’t find my location saying “Sorry, that didn't work. We can't provide signal direction in all locations just yet, but we're working on it”. I don’t live in the mountains or a remote location, so that wasn’t a good sign to begin with. Then it wouldn’t accept the admin password that came written on the device, so I was forced to do a factory reset. After all of that, the app decided to give me more errors after prompting me to create my own admin password, continuously saying “Initial configuration failed.” I could not move beyond this point. I purchased this because it was free to take home and try it out, but it’s too much of a hassle to get this app to cooperate. Additionally I think any device that comes with a sticker suggesting that it’s going to work best near a window in the year 2022 is a red flag. Definitely returning this asap and deleting this app..Version: 2.7.0

This App needs a lot of work!The t-mobile Internet itself works great in my area. I find it to work better than both Comcast & Verizon, and it's WAY cheaper without any hidden additional cost. As for the APP...that is a whole different story! The APP is pretty basic, but it should still be somewhat beneficial with checking connectivity to devices, speeds and making adjustments with connection /disconnecting or modifying internet control /schedule restrictions to specific devices. This APP seriously only works about 20% of the time which is really annoying! T-mobile needs to make this fix a priority or they will lose out on potential Internet business that they are trying to expand on. In my opinion, the severity of these inconsistencies when using the APP will most likely be a deal-breaker for a lot of people!.Version: 2.4.2

Spotty, Slow, OverpricedThis may be some of the worst Internet Service I’ve ever had minus Dial-Up. The idea is clever, the execution is poor. Having internet without wires seems like a fantastic idea, but unfortunately it just misses the mark. It’s extremely spotty and pretty slow. Often my TV will be pixelated and my internet will crash. I’ll have to restart my Gareway between 2-5 times A DAY because my internet can’t handle a TV, phone, & laptop on the Wi-Fi. Honestly it can barely handle a phone and TV on the Wi-Fi. If it was priced at say $20 a month I’d say maybe it’s worth what you’re getting but at $50 a month it’s VERY overpriced. I got this internet because I moved into a new built home and couldn’t get anything else as my address wasn’t available with any other provider. I live in a Metro as well so I would have thought with their towers it would have been fine but unfortunately it’s just not good internet..Version: 2.90

Check your service before switching over!When it was working, it was working very good. No problems with going online. for some strange reason lately they’ve been having a lot of problems with the towers. I suspect there’s too many people on it and the system just throws off what I can’t support. I don’t really know what to do now. Perhaps I’ll go back to Optimum. Which I really didn’t want to do. They were charging me out the Ying Yang because there was no competition in the area. Now there is some competition but it doesn’t always work. Technical support personnel are very supportive and very helpful to the extent that they can be. I like the company and wish them every success. Wish I could’ve said better things..Version: 2.90

Useless99 out of 100 times the app will not open. Just sits there and spins the little beach ball on the splash screen. When it does open, the graphic always shows connections from the device to the gateway and from the gateway to the internet being connected ,EVEN when there is no internet connection. I believe it is just a jpeg picture that remains static to make you think all is good. As far as the service goes. We get internet about 1 hour in a 24 hour period. With the connection times lasting just a few minutes. The gateway says it has excellent signal but we have no internet. Despite multiple calls to T-mobile tech AND a replacement gateway, we still have the same results. What is weird is that my wife and I have T-Mobile phones and we always have a data connection with no drop-offs. I hear some people do well with this set-up and I sure wish we did, but quite honestly, it is garbage and it is sad to say that the so-called Tech specialists don’t know anything other than to have you reboot or reset the gateway. None of these is a solution. So I guess we have to keep using our phones as a hot spot. Come on T-mobile….. get it together!.Version: 2.10.0

CrashesMy first app review ever. This app has the potential to be extremely beneficial in setting up your gateway however it crashes EVERY SINGLE TIME it’s open for more than 10 seconds or so. I just received my new 5G gateway today and can’t even properly set it up due to the crashes and on top of that, every time the gateway is unplugged to try new areas in the house for best service, it makes you restart the entire setup process even though there’s a built in battery! I must be in a terrible service location because what I have tested is less than 10Mbps. I’ve spent most of my evening working with this app and gateway and I’m highly considering sending it back even though no other ISP offers any internet in my area..Version: 2.1

If you value internet do not use thisI tried it and instantly regretted it. Not only is the connection horrible but it corrupted my internet connection with my prior internet service. I tried reconnecting my old service and it froze access to any other network connections. I am literally on the phone with my IT department at work to try and fix the bug. I work from home and lost a whole day of work trying this crappy internet. If you work from home, stream, or do anything online I would NOT recommend T-Mobile. They have a long way to go before being in anyway competitive in this space. And the fact that it creates a bug in your computer to connect to any other service once connected gives me the greatest pause to ever try them again!.Version: 2.90

I really want to love thisThe app is great! It’s amazing to have access directly to your router from your phone, see which devices are connected, be able to change the settings, etc. it’s a million times more technologically advanced than Spectrum cable internet. But unfortunately the connection is highly unstable. The speeds are actually faster than my cable internet! I get 250mb/s speeds at times. Mind boggling. Cable was only 100/mb for me. But it’s the instability that kills. Say goodbye to online gaming or game streaming services like PlayStation plus. It simply will not work for longer than 5 minutes without cutting out. I’ll report back if this changes. The sad thing is my phone actually works better as a hotspot than this..Version: 2.90

HORRIBLE experience so farI just got my Home Internet modem, and that is the only thing that is working as I’d expect. This app is just barely one step above useless. First, I use it on iPad, but there is no iPad version, so it’s just the phone version, which makes me think I it’s an old app that hasn’t really been updated in a while. Next, the only thing you can really do is see the same info that is displayed on top of the modem. You can’t even separate the 2.4 and 5GHz networks, or set up a guest network, or anything like that, and it’s not smart enough to know what most devices are, so you’ll see them in the list but can’t tell what’s what. Next, trying to create a T-Mobile ID when you only have Home Internet is impossible. There are multiple threads going back at least a year of people having problems, and those same problems still exist. I chatted with an “expert” on the T-Mobile website and they had no clue and told me to call customer support. I guess now I have to call and see if their phones are staffed by equally incompetent people… fun. On the bright side, I’m getting the same speeds I was with Cox, but at less than half the price, and Cox has some of the worst customer service of any provider (right down there with AT&T), so even if T-Mobile’s customer support is completely incompetent, it won’t be any worse than what I’m used to..Version: 2.6.3

Sorry to say, but I must be honestCan we please update the app already!!! I don’t know how long this million dollar company is gonna wait but lord even the cox app is better,(just be ready for hidden fees and a way bigger price tag) To start out you can kick people off, rename devices, pause wifi, and set timers way better and easier. Honestly it is basically the same speed don’t get me wrong sorry to say that. I’ve been with T-Mobile for years now since high school and it’s been great but wow this app feels old ,buggy, and sad. Especially now that a lot more people are going for your wifi you should try a bit harder on customer experience. Honestly be ready for the disappointing outcome this app will bring. Although I haven’t had any issue with customer service and I’ve been with this company 8-9 years now. It’s just sad Let’s get to it guys much love.<3.Version: 2.7.0

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