T-Mobile Internet App Negative ReviewsT-Mobile

T-Mobile Internet Negative Reviews

4.2403 star

Total 36 Negative Reviews

T-Mobile Internet App Complaints & User Negative Comments 2023

T-Mobile Internet app received 36 complaints, negative comments and reviews by users. Have you ever had a bad experience using T-Mobile Internet? Can you share your negative thoughts about t-mobile internet?

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T-Mobile Internet for Negative User Reviews

Horrible, awful, and unbearable.Any adjective describing this internet wouldn’t fully describe how terrible this experience has been. From the long wait times calling with issues to just daily use. The routers they send you just reboot constantly. Have had a replacement sent it was trash straight out the box. Google them. They are all over Reddit described as “trash cans” based on the looks and the performance. They know these are bad and have just kept rolling with them. I can’t imagine working from home how with this service is seeing as I can’t even rely on this to play a game or even basic phone Wi-Fi duties due to the constant rebooting. Calling to cancel this in the next few days before I crack my skull from banging it against the wall out of frustration. Do not do this. If you have any other option please go with this and do not waste your time..Version: 2.7.0

The App is CrapWhen I first got the app, there were little things I didn’t like. For example, you can’t set downtimes that cross midnight. You have to do two separate downtimes, one in each day. The app also messes up when a downtime goes till midnight, because that’s technically the beginning of the day, so you need to make it 11:30, leaving 30 minutes not in downtime. You can only set in 30 minute increments, which is also annoying. The biggest problem is, when I try to manage my devices. When I go to the devices screen, I get an error and need to restart the app. Usually I need to do that 10 times before I can review the devices. If I want to make a change. It may work or it might give me an error and I need to start over. The app is awful. If it wasn’t for the price, I would’ve switched long ago..Version: 2.10.0

Do Not Get if it's from Metro!!!!I'm experiencing horrible connection issues with only two devices connected at times! I think it has a lot to do with the fact that I received the wifi box through METRO with when I purchased my cell phone. The first month seemed to be relatively good with the service however now that I'm a full two months in the actual service seems to have gotten worse...can't even watch Netflix at a consistent basis without losing service intermittently. Going to take the box back to metro and hopefully just transfer over to actual T-Mobile since I bought my phone outright and then hopefully I'll receive some consistent service other then that if that doesn't work I'll just go back to Frontier the service was a bit more but it wasn't as inconsistent as this at all.Version: 2.90

Unreliable App. Returning device to the store.I couldn’t even use the 5G gateway device because this app is terrible. First it couldn’t find my location saying “Sorry, that didn't work. We can't provide signal direction in all locations just yet, but we're working on it”. I don’t live in the mountains or a remote location, so that wasn’t a good sign to begin with. Then it wouldn’t accept the admin password that came written on the device, so I was forced to do a factory reset. After all of that, the app decided to give me more errors after prompting me to create my own admin password, continuously saying “Initial configuration failed.” I could not move beyond this point. I purchased this because it was free to take home and try it out, but it’s too much of a hassle to get this app to cooperate. Additionally I think any device that comes with a sticker suggesting that it’s going to work best near a window in the year 2022 is a red flag. Definitely returning this asap and deleting this app..Version: 2.7.0

Worse internet service everSummary: DO NOT BUY INTO THIS Details: Since I had 2 T-mobile accounts they said 1. I was told It would cost $30 a month. They lied. It is $50 a month. I was told you have to have 2 magenta class voice lines for that rate. 2. I was told the 1st month is free. They lied. By the time you get your 1st bill and see the charge for $50 and call back, you get a “I am so sorry but you needed to apply for a $50 gift card with8n 30 days”. Scam Scam Scam. PERFORMANCE IS HORRIBLE. You will not stream anything without aggregation. 5 seconds of video, 2 minutes of frozen screen with spinny wheel. Sound will start, but screen still frozen. Then another 5 seconds of video before it all starts again… Emails take 15 to 20 minutes to download. Maybe more if they have attachments. I had one with a 50k pdf file that took 30 minutes. Webpages will take 5 minutes minimum to download. Expect to reboot the modem / router 2 or 3 times a day. If you know what FTP and something like FileZilla is, please google t-mobile internet problems with FTP. It will not work in most circumstances. You will have to go use your neighbors or work internet. Lastly, if you need custom router parameters, forget it. You are not allowed to modify any router parameters. It is a take it or leave it choice. LEAVE IT. DO NOT WASTE 3 or 4 WEEKS OF YOUR LIFE TRYING TO RESOLVE THESE ISSUES..Version: 2.90

All the others are correct…horrible experienceDO NOT SIGN UP FOR THIS INTERNET SERVICE. Yep it’s true. T-Mobile really is as bad as everyone states. It took me 45 minutes to go through the sign up process. Within 3 days my gateway arrived. I downloaded the Home Internet app despite all the 1 star reviews. I walked through what seemed like simple setup steps yet the 5G gateway never works…it cannot connect to service. The app is horrible. It errors out constantly. I called T-mobile and they can’t even find my email address despite the fact they send me 3 emails a day since signing up. Companies with this poor of a product and this poor of customer service shouldn’t even be in business. When calling to cancel service they’ll put you on hold forever, claim you don’t have the right password to cancel the account, and are now telling me I have to go to a local t-mobile store to cancel. ABSOLUTELY RIDICULOUS!!! Not only are they losing a internet customer but this reaffirms why I don’t have mobile phone service with them as well..Version: 2.7.0

Honest opinionI went with T-Mobile WiFi because it was cheaper than a lot of other providers. For the first few months everything ran smoothly. Now anytime I’m using a streaming service, every 5 minutes it’ll do that lag pause thing where it’s stopped. In order to fix it I have to go to the Home Screen reopen the app and then play it again. Mind you this is on my smart tv that is connected via Ethernet. All other devices have this issue. What I used to be able to do was go into the app and restart my gateway(which was many many times a day!) but now I can’t even do that because when I open the app it’s on a constant loading screen. At the time I restarted my phone reinstalled the app even closed all my apps out and jumped into airplane mode for a few minutes. I recently got a new phone redownloaded the app on my phone and same problems with the app. Quite honestly I’m ready to return this horrible device and cancel my service. Honestly should’ve kept Xfinity….Version: 2.10.0

Gateway is working, App isn’tJust unboxed the gateway and plugged it in. Downloaded the app and followed the setup steps. The location assistance step found my signal but quickly lost it (multiple times) so I skipped that and continued. The step that has the 2-minute wait for setup up has never completed properly and has force-closed the app several times. Somehow I was able to get to the final step where it says “go to the settings on your device, sign into the network, then return to the app to finish setup”. Every time I’ve returned to the app after I leave settings, the app has a loading animation like it’s trying to do something. Then after about 10-15 seconds. It disappears and 1 of 2 things will happen; either the app forces me back to the very, very, very beginning and tries to get me to sign in with the admin password again OR after the loading animation disappears I’m just stuck on the same screen where it tells me to go to the settings on my device. Im connected to the internet. Im playing games with my friends. But the app says I’m not finished setting up. Idk what to do..Version: 2.7.0

Spotty serviceThe service is ok but not that great. Maybe T-Mobile needs a tower closer I guess. Also it would be nice to be able to nickname the devices I have hooked up to the WiFi instead of having to memorize the IP address of each device to know which one needs to be on a schedule. I do like the idea of putting certain devices on a schedule. That’s why I put 3 stars instead of 1 or 2. I don’t want to give up on T-Mobile WiFi because I have the T-Mobile for my phone as well but the phone service kind of bites too. I don’t have as good of coverage as I did with att but I really HATE att, that’s why I went with T-Mobile. I’ll stick with T-Mobile for a little bit longer, hopefully they’ll get better service..Version: 2.2

Good App, but couldn’t connect to gateway, until…First thing you need to do is make sure that you have your T-Mobile ID setup and you can login via the website to your account. Now as for the App, it is a Good App, but it was hard to figure out why It was not connecting my iPhone to the T-Mobile Home Internet Gateway. I downloaded the App and followed the step by step instructions to setup my gateway and connect the App to it. Well, everything went well except that the App was not able to connect to the Gateway via Bluetooth nor Wireless Internet, even though the Internet was working great and my iPhone and other devices were connected to the Internet via that gateway. Since the App was not able to connect to the gateway, I was not able to configure anything, like changing the wireless network name, passwords or even see any connected devices. After many tries and looking closer at the Settings of the App on the iPhone, you know by going to Settings and Scrolling Down through all the Apps to T-Mobile Internet and clicking on it, I found out that the Option for Local Network was turned off, so I Turned It On, and that was the magic solution. I went back to the App and clicked on Already Setup? Login option, and voilà I am able to connect to the gateway and configure it..Version: 2.10.1

Spotty, Slow, OverpricedThis may be some of the worst Internet Service I’ve ever had minus Dial-Up. The idea is clever, the execution is poor. Having internet without wires seems like a fantastic idea, but unfortunately it just misses the mark. It’s extremely spotty and pretty slow. Often my TV will be pixelated and my internet will crash. I’ll have to restart my Gareway between 2-5 times A DAY because my internet can’t handle a TV, phone, & laptop on the Wi-Fi. Honestly it can barely handle a phone and TV on the Wi-Fi. If it was priced at say $20 a month I’d say maybe it’s worth what you’re getting but at $50 a month it’s VERY overpriced. I got this internet because I moved into a new built home and couldn’t get anything else as my address wasn’t available with any other provider. I live in a Metro as well so I would have thought with their towers it would have been fine but unfortunately it’s just not good internet..Version: 2.90

Check your service before switching over!When it was working, it was working very good. No problems with going online. for some strange reason lately they’ve been having a lot of problems with the towers. I suspect there’s too many people on it and the system just throws off what I can’t support. I don’t really know what to do now. Perhaps I’ll go back to Optimum. Which I really didn’t want to do. They were charging me out the Ying Yang because there was no competition in the area. Now there is some competition but it doesn’t always work. Technical support personnel are very supportive and very helpful to the extent that they can be. I like the company and wish them every success. Wish I could’ve said better things..Version: 2.90

All of T-Mobile is down. Complete Junk Service!T-Mobile’s services are completely not working. They’ve probably been hacked again! The app doesn’t load! Maybe before spending time making the app understand Spanish you should spend more time making sure the app can load on our phones. Then spend time on Spanish. After the initial connection, the app doesn’t connect with iPhone 14 pro max. Also, I had excellent signal. However, T-Mobile deprioritizes the Home Internet data to the point it is unusable & completely useless. T-Mobile will respond, “it’s because they are working on their towers”. It’s a made up excuse. I know because I’m one of the guys that works on the towers in my area when maintenance is needed. We are not currently working on the towers! When you call to complain, they are just trying to shut you up and get you off the phone because they get penalized if they are on too long. They also get penalized for repeat calls. What a bunch of donkeys!.Version: 2.10.1

Ugh! So much potential but drops the ballThis app is absolutely terrible! The potential is there, but it only has very basic controls, and half the time they don’t work! I like that I can control the connection of each device, but when I disconnect a device through the app, reconnecting it is extremely difficult and can sometimes take days!!(not even kidding!) I wish I could rename the devices that are connected so I know which device is what(I was able to do this is century link so I know it’s possible). And WHY can’t we control the modem unless we are connected to it?!? This is also something I could do with century link that I miss-if I need to turn off the wifi while I’m at work so the kids will finish homework or chores. Or reboot it while I’m away and the kids need internet connection but it’s slow or not working. Please fix it! Because I love the internet and the speeds and the company, but I’m going to have to switch if these things can’t be fixed.Version: 2.8.2

InternetThe worst experience with T-Mobile. I decided to switch providers from Verizon. I was with T-Mobile for more than 18 years and switched because my boyfriend wanted me to be with his service after he bought me a phone. But we broke up and I switched back to T-Mobile. I decided to buy the Pro Max 14 Purple with 225 memory. When I got the phone it was the wrong one. I got the the smaller one the pro. I was going away on a trip to Turkey for Two weeks and I was planning to take my new phone but that did not happen so when I returned I did it. I asked for the Pro Max Purple with the middle size memory. I got the wrong one again. This time I got a silver pro max with 125 or lower memory. I decided to keep my old phone. The internet is horrible. The line keeps dropping my calls and right now as I type this, the line has been dropped twice as I speak with my mom. I have been speaking with customer service for I also purchased a plan for Italy for 30 days but the card never worked. While in Naples, Italy it would not work and since I got it for the GPS I got lost for more than 3 hours. I had to get an Illiad card from Italy which made me lose my SIM card. Currently I find myself with the worst possible signal and about to switch providers..Version: 2.10.1

Terrible service mentor OhioI had t mobile for awhile and the last 2months (July and august) the actual connections were terrible: if I moved my head, the call would drop; calls wouldn’t go through; if I walked anywhere different from where I was talking, the calls would drop, calls wouldn’t ring through. The most upsetting was the service. I went to one of the stand alone showrooms and there were 2 inexperienced representatives in the store and they knew nothing about t mobile and plans or service. They suggested I go to the company owned store about 5 miles away. Upon entering, no one greeted me. The was a male person sitting at the desk where they do the service start up! He was rude and condescending and couldn’t answer any of my question or problems I was having. I said I guess I should take my business elsewhere and he said be my guest if that is what you want to do! I wanted help, the calls would drop while trying to get someone at the 611 number! Got frustrated and canceled my cell phone coverage.Version: 2.4.2

Sorry to say, but I must be honestCan we please update the app already!!! I don’t know how long this million dollar company is gonna wait but lord even the cox app is better,(just be ready for hidden fees and a way bigger price tag) To start out you can kick people off, rename devices, pause wifi, and set timers way better and easier. Honestly it is basically the same speed don’t get me wrong sorry to say that. I’ve been with T-Mobile for years now since high school and it’s been great but wow this app feels old ,buggy, and sad. Especially now that a lot more people are going for your wifi you should try a bit harder on customer experience. Honestly be ready for the disappointing outcome this app will bring. Although I haven’t had any issue with customer service and I’ve been with this company 8-9 years now. It’s just sad Let’s get to it guys much love.<3.Version: 2.7.0

Do not under any circumstances get T mobile internetGetting T Mobile internet is a a decision I regret almost every day. It craps out so often (3x so far today) and given I work from home this is incredibly unsustainable. In addition we already had to return one device because it was crapping out every few minutes and we couldn’t work let alone watch any tv. We had a pretty terrible experience with customer service and their working solution was to mail us another server since they aren’t available in stores. Well the person who helped us shipped the new one GROUND which left us without internet for 8 DAYS. Did I mention I work from home? This is not a functional internet service and we will absolutely be switching as soon as we move in 3 months never to return. Definitely don’t consider this as a good replacement for regular internet providers. You get what you pay for here and that’s a cheap product..Version: 2.7.0

Maintenance??I’ve been with T-Mobile in general for 5 years have had the home internet for about 4 months. No real major issues, in fact this internet worked when the regular home internet wouldn’t. However over the course of the last week I’ve major service interruptions. It started with no internet connection at about 7pm est and the first night was only off for an hour. I assumed maintenance and I was right it came back on no problem. Following night at the same time it goes out again and doesn’t come back for about 4 hours. Almost midnight. And the following night after that it goes out again and has yet to come back one. Nothing in my house will connect or stay connected to the gateway and when it does it says connected without internet. The internet app won’t load becuz it uses the Wi-Fi to connect to ur gateway so I constantly have to re setup my router from factory in order to get Ben log into the app. I called customer services and they reset my gateway from their end. It worked after another 20 minutes of resetting my gateway up from the beginning yet again. I’m a loyal customer. I recommend T-Mobile to anyone and everyone that will listen but something needs to be done about this. Granted it’s cheap but I still pay for a service, that for the most part I haven’t been able to use over the last couple weeks. This needs to be fixed or ur gonna lose me as a customer and if it continues you’ll lose a lot more people..Version: 2.10.0

Useless AppFrankly, the app is super-usless: - i often have issues with low signal and loosing connection. When i launch the app still shows connection is ok which is not correct. When i launch Orbi app for my Netgear meshed network, it clearly shows no internet connection. - The app has no ability to restart the gateway. Got to go to the basement to press physical switch off/on. - The app tells me to put the gateway next to a window in a living room. Really!? What year we live in? These days use cases are more complicated than T mobile envisioned. I have 4 hubs for my garage opener, Lutron switches, Phillips bulbs etc all connected physically to the router which needs to be connected to the gateway. TONS of wires and power strips for 7 plugs. This cannot go to the living room!!.Version: 2.10.1

Horribly inconsistent serviceI really have high hopes for this internet service. Unfortunately, those hopes have been dashed I consistently get 3 to 4 bars of signal, but the bandwidth ranges from an awesome, 300 Mbps, one day to less than 1 Mbps the next day – this makes it completely unusable roughly a third of the time. This is not just an occasional short term problem, we have been using it for over a month and the problem is consistent. When it does work, the dynamic IP addresses which get assigned to the gateway are apparently on numerous block lists for having been used to create spam in the past, therefore many websites and services we try to use block us from access. Sadly, we are going to have to switch back to cable. T-Mobile for mobile phones has been wonderful, it’s hard to believe they could do so badly with this service. we expected more..Version: 2.10.1

FailThe 5G Gateway I received in the mail did not work. A call to tech support confirmed: my home address was in a good signal receiving area but the device was defective and they would send me another one. The second one actually showed on its display that it was receiving a “good” 5G signal. But any and all devices I connected to it showed “no internet connection.” I called T-Mobile customer support again to cancel and return the two 5G Gateway devices. This painful phone call lasted 57 minutes dealing with three separate customer service outsourced “experts” who finally emailed me return authorization labels to ship the useless modem/routers back to where they came from. Later that same day I coincidentally received multiple spam text messages and emails. After all of the trouble they put me through, the T-Mobile customer service representatives sold my contact information! I really wanted this home internet system to work for my residence but it was a complete failure. Thanks for less than nothing T-Mobile 5G Gateway Home Internet Service..Version: 2.7.0

Was working until today.Everything was working perfectly fine but then I noticed my phone was not connected to the WiFi. So I opened the T-Mobile Internet application to see if my phone was on the list of connected devices. The application asked me to enter my admin password so I entered my admin password but it said that the admin password I entered was incorrect. I tried again, same thing. I did a factory reset in the Internet gateway and I tried to login again but still received the same error. I used the same password to connect to WiFi from multiple devices and I was able to connect to the WiFi. I tried that same password to login to the app but it still was not working. Called technical support and we tried to reset the gateway, for the same issue. Tried to unplug the gateway and plug it in again but that did not work either. I uninstalled and reinstalled the app and tried again. Still the application continues to say the administrator password is incorrect. I have no control over my Internet connection name, password, nothing, without that application..Version: 2.90

Service great, app is brokenGreat service, no complaints there. But I can’t actually manage my hotspot because the app appears to be buggy. I’m on iPhone 14 pro max so I know it isn’t my hardware or iOS. The quick start guide says to go to a particular URL to manage the device while connected, but the admin portal won’t load. So that means it’s entirely up to this app to manage the network, and it won’t. I do everything it tells me to, exactly as it tells me to (I’m a tech savvy guy, so this is extremely basic stuff we are talking about) and yet on the final step, it just refuses to recognize the fact that we are connected to the correct network. It thinks we are not connected. No VPN is messing it up, I’ve reinstalled the app three times, I’ve tried manually connected, auto connecting, and even disconnecting and reconnected while on the final screen and the result is the same. There’s an icon to call support but what are they going to do, put me on with a member of the app development team? Nope, a bug is a bug so hopefully this gets forwarded to the team who can fix it. Rating two stars instead of one because if it were actually operable it would be a pretty good app. Clean interface, easy to understand, lots of helpful hints. I just can’t get under the hood to manage my device (which still works fine, btw, using the default password and network SSID.).Version: 2.11

I really want to love thisThe app is great! It’s amazing to have access directly to your router from your phone, see which devices are connected, be able to change the settings, etc. it’s a million times more technologically advanced than Spectrum cable internet. But unfortunately the connection is highly unstable. The speeds are actually faster than my cable internet! I get 250mb/s speeds at times. Mind boggling. Cable was only 100/mb for me. But it’s the instability that kills. Say goodbye to online gaming or game streaming services like PlayStation plus. It simply will not work for longer than 5 minutes without cutting out. I’ll report back if this changes. The sad thing is my phone actually works better as a hotspot than this..Version: 2.90

Internet is fine, the app is terribleFirst off, I do not have issues with the internet. It works well most of the time. The app however, is not much of use. I liked the idea of being able to have times where I can disable the internet on certain devices using a schedule. The “devices” section of the app does not show device names, rather device(followed by a set of numbers) and no option to rename a device. So I had to figure out which each device is based off its MAC address. Finally I was able to set up a schedule for disabling internet. Turns out, the schedule does not work properly and the device remains connected, even during the disabled times. So I had to manually disable device each time and manually re-enable device each time. Could be a great app, if it was actually given some effort..Version: 2.10.1

This App needs a lot of work!The t-mobile Internet itself works great in my area. I find it to work better than both Comcast & Verizon, and it's WAY cheaper without any hidden additional cost. As for the APP...that is a whole different story! The APP is pretty basic, but it should still be somewhat beneficial with checking connectivity to devices, speeds and making adjustments with connection /disconnecting or modifying internet control /schedule restrictions to specific devices. This APP seriously only works about 20% of the time which is really annoying! T-mobile needs to make this fix a priority or they will lose out on potential Internet business that they are trying to expand on. In my opinion, the severity of these inconsistencies when using the APP will most likely be a deal-breaker for a lot of people!.Version: 2.4.2

Terrible developmentI ACCIDENTALLY pushed reset or restart or something like that. The app asked me for the admin password. I tried to back out or cancel out of that screen but the app wouldn’t let me. That is the main problem. How do you make an app where people can’t go back if they accidentally push a command?! I put in my admin password but it didn’t work. I then tried the admin password on the back of the gateway, using spaces between the words, periods, and hyphens. I then tried closing the app, thinking that would force it back to the hime screen. Nope. So I deleted the app and reinstalled it. Nope. It’s still asking me for the admin password. I even tried deleting the app, turning off the phone, and then reinstalling. Nope. So the app is effectively locked on that screen and therefore functionally worthless. Luckily I have a mesh network and that app lets me do most everything the T-Mobile app does. So I just deleted it. Nice work T-Mobile..Version: 2.7.0

STILL BROKEN!1.Placement tool doesn’t provide any representation of signal strength, so it’s useless trying to figure out whether one location is better than another. Seems to defeat the purpose of having the tool at all. 2.Doesn’t provide true status of gateway (whether operating normally or not) nor any logs that indicate what type of issues have occurred and when. 3.Connection status is useless. When working it says connected, but app will also report connected when gateway isn’t passing data to connected clients. Needs a third status indicator to reflect whether the gateway is actually ready AND passing traffic. 4.Doesn’t provide any in-app or on-device speed test to be able to test speed independently of any connected devices. 5.Gateway doesn’t support bridge mode; if gateway isn’t working, entire local network is disrupted while gateway is rebooted. 6.Can’t edit names of connected devices. 7.When restarting gateway, app prompts to join local wifi network; sometimes it joins, sometimes it fails. When it joins, the gateway immediately drops the client, forcing the app to prompt to rejoin. After 3x, it gives up. But if I then go into Settings, the phone joins on its own - and stays connected. 8.Phone connected to wifi, gateway connected to Internet; traffic being passed, but app can’t see gateway? It worked before the last update. Did anyone bother to test this? FIX. THIS. NOW..Version: 2.10.1

T-Mobile internetI have had T-Mobile Internet for approximately one and a half years so far. In this time I have replaced my gateway which is a device that allows me to connect to the internet at least four times. Last week, after having sporadic service for the last two months, I got a new one in the mail. I tried to connect it and it was defective. Tmobile said they would send me a new one overnight delivery. I spoke to them on Friday and did not receive the new gateway until Monday. So much for overnight service. Luckily for me my Internet did not go out too many times over the weekend. Time will tell if this box my fifth one and a year and a half well last. I have seen online critiques of this box, and from what I have heard this box is been a problem for quite a while. When my Internet is working, it works good. My problem is this defective Gateway device that connects, then disconnects, then connects and then disconnects without warning. I hope this Gateway device last longer than the previous ones..Version: 2.10.1

Another tech company that is awful at, well, tech!Why is it that the companies that are supposed to have the latest and greatest tech have the worst app and user interface?! Nor do they appear to read reviews. Like others, set up is a nightmare. Cannot get past the setup screen on the app, and tech support keeps sending me links to a page with links that go back to, yes, the same page. To be fair, it connected easily to an iPad and iPhone, though I had to go through the whole set up process twice. Trying to connect a laptop and Kindle on the other hand….wouldn’t recognize the password on the gateway, wouldn’t recognize the admin password on the gateway, I never changed or could even get to a place to try and change. Tech support half read the issue so that was fun. Finally gave up after 4 hours. Will give it one more try then, sadly, going to keep Fios. Glad I didn’t turn off or turn in the router yet. Come on T-Mobile….get your act together..Version: 2.8.2

DO NOT BUYI have been using this internet for about 3 months now? WORST INTERNET EVER. I cant even download a game and watch t.v./use my phone at the same time and i cant even upload a under 1 gig video and watch t.v. at the same time. All the while having a “very good connection”. Lets not even mention that fact that they had to send me a new modem because the first one would randomly disconnect all my devices and show a good/very good connection on the app but in actuality i cant even play apex with a very good connection. You would think that the “no limit internet thats constantly improving” plan would be great but no, It is clearly limiting my wifi seeing as how just using my tv and downloading a game at the same time is literally impossible. Lets also not mention the fact that they literally didnt add an email to my tmobile account upon purchase so now it is impossible to create one for some reason after hours on hold nobody can simply create my account, you also dont get notified of upcoming payments until they’re late. Honestly with all the hassle they’ve caused me im willing to pay $80/month for just normal wifi. You literally cannot ask for 4 hours of stable connectivity..Version: 2.11

Improving app experience? Not.For an app with a latest update that reads improving your app experience with every update, these people seem to be completely oblivious about the actual English definition of “improving.” Because I have not been able to get the app to load past a spinning loading wheel for more than a week now. And even when it used to load, there are no tools to control the device’s network settings — or to turn them off all together when you are using your own router. Otherwise, T-Mobile’s Home Internet service is delivering an adequate connection speed for my WFH needs in Hurricane Ian battered Southwest Florida when my previous ISP failed to deliver. But this review is about the app - not the service and really deserves a 2 star, but I was feeling generous..Version: 2.10.0

GarbageGot tired of century link charging me $75 a month for 12Mbs. Got the T-Mobile home internet. I’ve returned two KVD21 gateways. Always works for the first day or two. Then every device we have drops WiFi every few minutes. Love the speed when it works. But it never works. T-Mobile forums are overrun with people talking about the same issues. Absolutely no answers from T-Mobile. The 20 year old girls in the store can talk all day about which camera phone takes the best selfies, but have ZERO knowledge about anything else. The call center guy I had on the phone would go silent for minutes at a time. Absolutely no help at all. They know these gateways are bad. They refuse to acknowledge it. Have barely any access to deep admin settings in the gateway also. Don’t get T-Mobile home internet. You’ll regret it. I had to fight to get my free trail extended. It didn’t work for over half of my trail yet they fought me on it. Garbage. Total garbage..Version: 2.10.1

Thought the process would be easyThis is a very bad experience for me and I tried to give this a chance even though at first I wasn’t sold with the cheaper price than Spectrum. I decided to give it a try and took the modem home and found out I needed an app to work it. I wasn’t to happy about that but I downloaded the app. The app is totally useless it does not give much information on how to hook up the devices or allow you to name the devices I have and I kept catching problems with passwords, login issues and connection. That was just the set up process smh. I have about 30 devices to hook up and it was just time consuming to figure this out and customer service was polite but was much help also with configuration and I am pretty good at figuring things out on my own. I have a free 30 days to try it out and this did not make it past 2 hours. Sadly I will have to return this..Version: 2.7.0

Good for 2-3 months, now I might as well not have internet at all.The main reason why I switched to T-Mobile Home Internet was because my previous internet was barely usable. At first this new internet was such a blessing with its insanely high speeds to the point I would watch livestreams while streaming myself on Twitch to promote my art skills and commissions. I was seeing speeds of at least 20MB up and 10MB down. After two or three months of service the quality has gradually declined to as it is currently 4.35MB up and 0.14MB down. This is worse performing than my previous provider by more than half the speed in both categories. The router has sat in the same spot this whole time. I’m not able to open the app to trouble shoot at all. Tired of talking to support staff to fix it for it to get just as bad again in a couple of days. Currently I’m really wanting to return the modem and cancel my service because I honestly might as well have nothing at this point. Really sorely dissatisfied and disappointed..Version: 2.10.0

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