- 95.5LEGITIMACY SCORE
- 96.0SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Route: Package Tracker App Complaints & User Negative Comments 2024
Route: Package Tracker app received 162 complaints, negative comments and reviews by users. Have you ever had a bad experience using Route: Package Tracker? Can you share your negative thoughts about route: package tracker?
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Route: Package Tracker for Negative User Reviews
✓ Ease of trackingThe app makes it’s easier to track your items, but it’s not updated daily..Version: 2.108.0
✓ Doesn’t work.Superfluous with Australia post tracking.Version: 1.52.0
✓ Don’t botherNot sure why I need to provide an email address and create an account to simply track a package. Deleted!.Version: 2.92.1
✓ Waste of moneyI would give this app zero stars, if I could. I placed one order that was shipped in 3 packages. It shows the packages all delivered(2 packages), which isn’t true. The one that says it was delivered hasn’t been yet. The package it said that wasn’t shipped, already arrived. None of the packages were what they said it would be. I will save money & won’t be using route again, because it is a scam imho. If you know the package wasn’t delivered. They will actually ask you to make a police report, even if you know it wasn’t stolen. The shipper should already have insurance on it. I paid $5 and change for nothing. The order came to just over $100. Many shippers only offer $100 insurance.. so I decided to use it, because it is glass. They charge about 5% of the items value. I wish I could get a refund for their bad service, but that won’t happen. So I am leaving this review to help others. If my last package is damaged, in any way. I will be making a claim. If they don’t pay it. I will just file a complaint with the FTC for bad business practices..Version: 2.98.0
✓ Think your package is insured by Route? Think againUPDATE: Route apparently read a growing list of negative reviews and magically responded, offering to settle my claim. Too little, too late. I just hope other ppl or small businesses don’t find themselves entangled with trying get Route to honor a claim. It’s awful. It all started with the Route app being completely clueless as to the whereabouts of my shipment and went downhill from there. Hello, hello, is anyone there? Crickets. So maybe I’m talking to an AI app or maybe there is a human sending me emails? What I do know is I received ZERO help. The upshot is Route “insurance” is bogus. Rather than honor my claim… “Please know I’m here to help with this issue…because your package was marked as delivered by the shipping carrier and you did not receive it, we must consider the package to be stolen…you must file a police report...and we’ll walk your through” Spare me false comforts, please. My shipment was not stolen. The FedEx rep admits the driver mishandled and delivered my shipment to the wrong address. Now it’s lost somewhere in the FedEx system. Regardless, my Route claim is not being honored and there is zero value doing business with an incompetent, bogus package insurer. I know many systems are straining right now. I get it. But just be honest: if you provide a service at least try to resolve a problem rather than hang your customers out to dry..Version: 2.18.0
✓ Delivery not correctI ordered a package on September 17, and I downloaded Route to track it, and I just got the notification that it’s on my doorstep, so I check it and nothing’s there. On the app, it says it shipped it to an elementary school about 5 minutes away from me. I went to the actual website that I purchased my package from where they have the tracking number, and it says that it just left the shipment place yesterday and is going to be on my doorstep in about 3 days. I’m not entirely sure how Route and the tracking number say 2 entirely different things, but I’m going with my instinct that the tracking number is correct. The app is nice, though, to see tangibly approximately where your package is, and they have luxury brands to scroll through, as well..Version: 2.1.1
✓ This is a scam!!!This is the worst app I ever encountered. I had to enter my email multiple times, then asked for my Apple account and password. I still wasn't able to track my order. I will write to Apple regarding this app for it gives misleading information, and if you guys purchased from them and gave the wrong item go to your bank, then tell them what happened or tell them that you didn't buy it then you’ll get reimbursement!!!!.Version: 2.91.0
✓ Don’t Buy Package ProtectionThis may sound like a good deal until a package is actually lost. Many times, especially with USPS, they won’t mark a package lost for over two weeks as it moves around to the wrong distribution locations. With Route’s package protection, however, this information is meaningless as they have set timetables that you have to dig through their terms to find that are supposedly based on carrier timetables. Just check all the reviews on their Better Business Bureau page to see that this is a common occurrence. Oh, and speaking of the BBB, Route has D- rating. You have to work to get a rating that bad. Not to mention that the app wants read access to your emails. You’ll just have to trust their word they (and all of their employees) would never do something nefarious with such access. They claim to have gone through an extensive audit with a “leading cyber privacy firm” to show that it’s safe, but there’s no proof of that. You’ll just have to trust them. No thanks..Version: 2.106.0
✓ Not functionalI’ve tried to use this app several times to track items after ordering online. Each time, I follow the link provided by the vendor to Route app, which then finds nothing. No way to add the tracking to the app, no error message, just a blank order history. Each time I delete the app in frustration, forget about that experience, and months later I’ll try it again and then when it doesn’t work the exact same way, I remember why I had deleted it. I’m caught in an endless cycle of wanting to trust it and being betrayed. Thanks, Route. Edit: I did it again. Tried to install it to track an item from a new vendor, having long forgotten why I deleted it. It happened again. I got to a point where it wouldn’t import the tracking info and I deleted it again, then decided to write a review, realized I’d already done it because this has happened multiple times, and here I am. This app/service is one of the worst. I’m not sure how it is actually usable..Version: 2.115.0
✓ Their selling your informationJust wanted to let everyone know before you download that they are selling your information to other companies when you download their app you are signing an agreement for this so buyer beware. Also buyer beware that this is an absolute nightmare of a company! They will lose your packages, mix them up, say packages have been sent but have not been sent yet and packages that have arrived have not arrived yet and switch those two around! They will not respond to your emails except with generic information and when you ask them to please respond you will get a “we your problem was solved generic email”. Not to mention that their website is glitchy. Look elsewhere if you value your sanity. Update: after a week still no response from route on my items. I think these people have some fake reviews on here cause there’s no way this company is a five-starred company. Also there’s a bunch of complaints on the Better Business Bureau. Beware!!!.Version: 2.30.0
✓ Don’t waste your time!This app is garbage. Not even close to being user friendly. It had me enter my email address in at least 6 times before actually getting to the tracking page and will not let you track anything unless it has access to ALL YOUR EMAILS AND MESSAGES..Version: 1.17.1
✓ ShadyPpl must not read what they want access too, there’s absolutely no reason for it, they’re tracking a package. SMH, they automatically choose the three things they want access to, and they make access to your emails an option you can actually choose. Why would anybody want a package tracking company to not only have access to so much personal information, but also your emails? I think the only reason they do it, because it’s even more absurd, to the three they’re already making you agree to it. To throw ppl off, it’s crazy, and they know ppl will just click, and not even be bothered to read it. I don’t know this to be a fact, but I wouldn’t be surprised if they aren’t selling your info, and that’s where they make the bull of their money. Take a minute to look at what they want you to agree to, it has absolutely nothing to do with the service they provide. It’s not necessary for them to perform the task ppl are downloading the app for. The place I made my purchase uses the USPS, which’s without question the worst carrier in the country. But I can just as easily track it through them, same goes for UPS, and FedEx, who both have shipping/tracking apps..Version: 2.41.1
✓ No support for eBay or cash converters ordersDoesn’t support Australian online stores yet pike eBay au or cash converters.Version: 1.65.0
✓ App does not workUseless app that does absolutely nothing to track packages. If I could give it less than one star I would..Version: 2.13.0
✓ GarbageThe app does not provide real-time updates, it is false advertising. Also they force you to create an account and probably do data mining on you..Version: 2.13.1
✓ No pointOnly accepts gmail addresses and I’m not faffing setting up forwarding addresses on when it should be quick and easy to use. 1 star for me.Version: 1.22.0
✓ This was a fail for me.I made a purchase, online, from a vendor out of Texas. Got a confirmation of my order and a message that Route was their “new” method of tracking packages. I installed the application, then went looking. I saw my current purchase and some old ones. The only reason I gave two stars was due to a couple of purchases I made from Newegg that showed up. Looking ok so far. To my disappointment when I checked out my recent order it showed my item sitting in a shipping container somewhere near Illinois since August 2021. Route showed no delivery date, just that the order was made. I went to my vendors site to find they showed no order was made, no tracking number and my address is missing. Not able to change address either. I did get a email from the vendor providing another tracking number different from the one provided by Route. This was obviously a problem with the vendor. I then get an email from FedEx that the package was in route and a delivery date. Route knew I had an order from this online vendor but the information was bogus. Not even close to the truth. Route did not show anything about FedEx being the delivery service, no valid tracking number, no delivery date and the tracking history was way off..Version: 2.23.0
✓ The App doesn’t even track your orders properly it’s completely uselessI paid the fee and used Route this app did not correctly track the item I had ordered nor did it give me a delivery date. I was confused as to why my item was being shipped all around Australia and not coming straight to my shipping address but now I know it actually was in the process of coming to my address and it was just the untrustworthy App giving me false information on my order. I advise anyone to NOT use this app it will give you false information or your item/items and will not give you a delivery date!.Version: 1.41.0
✓ Not easy to useDownloaded app and can’t login with my gmail account. Not easy to figure out. Also I live in Australia and it appears to be only for North America???.Version: 1.19.0
✓ Complicated.App is far too complicated and needs a lot of input to get anything out of. Doesn’t track in Australia and far to much going on in the app. Simplicity would be an improvement. Not worth the money.Version: 2.31.0
✓ UselessThis is the least intuitive tracking app ever. Clicking on an order doesn’t bring up information on status. Only shows original shipping location and destination and nothing along the way. Just use the shipping services website. Tell who you buy from to quit using route as well..Version: 2.97.0
✓ Don’t use itIt can work sometime but the times I’ve used this app it never worked. It would always never show any updates. It’s just not a good app to use..Version: 2.82.1
✓ Terrible app; tracking issues, asks for unnecessary infoThis app is not user friendly and, judging by other reviews, is particularly unreliable in Australia. The app constantly requests additional information in order to provide push notifications. Other courier services only notify when relevant and don’t require more than delivery location and one form of contact to notify..Version: 2.66.0
✓ Never up to dateSo far I have had numerous parcels delivered without the app even indicating it has arrived. Why bother when the whole point is to give you an arrival message?.Version: 2.32.1
✓ Doesn’t workDownloaded today and says that I don’t have a package to track. Not many settings to fix this problem at all, it’s out of my hands. All it says is to say where your purchase was from (merchant) and then goes back to the home screen. It’s a glitch..Version: 1.14.0
✓ Total scamFor all those honest people out there. Please respect yourself and don’t use this service. Route is a complete scam. I will agree with all negative reviews. I ordered perfume for my wife. Route service came as a choice of “insurance” for secure delivery. Guess what? No order delivered. Completely wrong tracking number for other person credentials.When I opened a case no answer what’s so ever. Only no reply emails. Not a single gesture to help you. I have reported them. Please do not use their service. Uncheck that secure delivery options. They just split your money with the retailers and that’s it. Asking you for your email access too. SCAM. If you deal with them you are on your own. You willingly let them take your money away. For route people do not even reply here. Your business is a scam. You lose item numbers do not have tracking info and so on and on. We paid you our money. Provide service or stay behind the bars for abusing..Version: 1.77.0
✓ JRUseless app. Parcel delivered and app says still awaiting tracking number. Australia Post a much better app..Version: 2.37.0
✓ StupidPointless waste of phone storage. Forced me to download so I could track 2 parcels, neither tracking worked and they just arrived when they did with no warning. 1 was like 2 weeks late. Stop trying to reinvent the wheel, just send me an email.Version: 2.117.0
✓ I dont like itI am pretty unsure what am i suppose to do or what am I even suppose to click and stuff . I think it needs some instructions steps by step bc this app doesn’t really say what are you suppose to do , I’ve put my order tracking number and anything and didn’t really work at all.Version: 1.84.0
✓ Requires an accountI don’t understand why every service feels the need to force me to sign up for an account. I just want to track a package, this is a solved problem and every single sipping service on Earth has a way for me to track a package with a single click - why reinvent the wheel and try to solve a problem that doesn’t exist? The simplest package tracking is a URL, click and you’re there. I don’t want or need yet another company collecting private and personal information..Version: 2.115.0
✓ Not very usefulI bought some cologne and they said to use this app to track my package but they were off by a few days because it said to arrive in two day but when I checked it was not there I thought someone stole it but it had a delay that app keep telling me it was here even tho it was 5 days left just poor.Version: 2.115.0
✓ What’s the point?There is no option to unselect this service when I get a package delivered from VAPO NZ, so I have to pay for a service that I don’t need or use. Apparently this also insures my package against loss but seeing as the delivery service used by the company has processes in place for this very thing, this service is useless to me. For the tracking service, I downloaded the app thinking it would actually track my package but it gives me the same minimal information as the NZ POST tracking service does. So why do I need this? It wouldn’t be so bad if I didn’t have to download an entire app and register details just to get access. I have now deleted the app and unfortunately will have to continue to pay for a service I don’t need or use when ordering from Vapo. This app probably works better for the US delivery services..Version: 2.27.0
✓ Awful! Does not track to Australia!!I ordered a Letterman Jacket from XPLR on Fanjoy and was told to download Route in order to track my package but every time I tried to look at the status of my order it kept saying that my order is still being processed. I contacted support and they told me that Route was continually have glitches which told you the incorrect status of your order!! This app has updated several times but this fault hasn’t been fixed!! So this is why I’m saying DO NOT DOWNLOAD THIS APP!!!!.Version: 2.9.2
✓ BadCouldn’t figure out how to track my package and now I accidentally set the package to delivered when it’s not and now I can’t do anything with it because it thinks it’s delivered when it’s not, there should be an option to undo this action..Version: 2.85.1
✓ This app sucksJust straight up sucks -5 stars.Version: 2.99.1
✓ Laborious/clunkyI am giving this three stars since I have not used it for very long, but so far it is much less user-friendly than a couple of other tracking apps I have been using for sometime. At least that is my experience. If I were to continue to use it and it continued to be a clunky platform requiring multiple steps to access the information I would like to receive, I would probably lower my rating to two stars. So far, I have not found a tracking app that is universally smooth and accurate, but since the functionality of this one already seems to be less than the ones I am currently using, I have already deleted it from my phone. I only download it out after making a purchase from a particular online website, otherwise I would have known nothing about it. I will stick with the ones I am using currently and perhaps research an even better one when I have the time..Version: 2.13.1
✓ Cool but DOESN’T WORKThe app seems really cool by automatically tracking all your packages based on your address but every time i try to sign in there’s a network error and the issue is not with my network. every time i load the app it says all my packages have been delivered but i still receive notifications that i have new packages from the app. seriously?? this needs to be fixed it’s not useable and I’m not the only one....Version: 1.15.0
✓ Please ReadIt is so, so obvious that 95% of your reviews bumping your score way up to 4.6/5 are fake or bought reviews. All of your recent reviews tell the truth about how your app DOES NOT WORK. The web version that was emailed doesn’t work. It’s a blank page with a map of nothing that you can’t interact with and a link to download the app. But your app doesn’t work either. It doesn’t tell you where your package is, or has been at all. My order said “in transit” for a week, and has said “ETA to be confirmed” for another week. There is literally nowhere stating where my package is or has ever been. To quote your FAQ, “ you can tap on orders to see the order details which will provide info around where your order is in transit.” This is blatantly a lie. When I ordered (and paid for extra for express shipping AND package protection) the estimated time was one business week. It has been 16 days, and there is no way for me to access any information on my package, since the only email I received from my supplier regarding shipment was through Route, so I only have Route’s shipping reference number, thus not being able to go through any other company’s tracking functions. Also, the tracking number in the emails you send is formatted in such a way that you cannot copy and paste. You have to manually type it out and keep switching tabs because you literally cannot copy and paste it. The page with your orders shows the company, and one item you ordered, but when there are multiple items you can’t see everything you ordered. It just picks a random one and shows that and not everything else. I’ve come to the conclusion that you are purposefully scamming people, and companies, with all your fake reviews that make you seem on the surface like a reputable company, when you are really just stealing people’s money. If I’m wrong, and you aren’t terrible purposely thieving people and are actually just awful programmers, great! But you shouldn’t release something that doesn’t work, buy/make thousands of clearly fake reviews to make yourselves seem legit, convince companies that you are great and they should work with you and give their customers no other shipping options, and then shamelessly take their money for “package protection” when your app and website perform LITERALLY NONE of its promises features. Do better..Version: 2.15.0
✓ Worst shipping tracker I’ve experiencedI have been forced to use route for several different retailers and it has been deeply disappointing every single time!!! I never get any real tracking updates in fact I’ve had it be wrong about when my orders were even delivered. And while the actual shipping service appears to be different for each retailer the one thing that is consistent is if the tracking is done through Route it’s going to take even longer for me to get my order. Currently “tracking” an order that says it was shipped two days ago from an area an hour away from me, and the tracking says it’s ETA is still another week! How is that even possible?!?! Is someone walking it? Again big takeaway Route is not a helpful tracking app. I have not ever actually had accurate tracking updates. Retailers please stop forcing people to use this. At the very least allow us a choice..Version: 2.45.0
✓ Where is the trackingDownloaded the app as prompted by the store I purchased from for tracking and yep no tracking 👎👎👎👎👎.Version: 1.27.0
✓ Needy app, gobbles down informationPurchased a product that recommended this app and service through a partnership. Route spammed me with multiple emails after the purchase (at least 5, probably more) pushing their app and service. I finally downloaded the app but it required signing up for yet another service, then wanted credentials to watch my email for tracking information. Look, regardless of whether my data is anonymized the fact of the matter is that I'm not paying Route, so they're harvesting information from me, and frankly that's creepy. I don't understand why I would give away all this information to track a package when all the major carriers already make it so simple to track packages. I encourage you to seriously consider what you're giving away in order to gain minimal benefit from "free" services like this who monetize information. I'm not a paranoid person and don't have any fear of being surveilled, but I do believe that breaking the direct link between payment and service is ultimately consumer hostile. You do pay for "free" services like this, but in an indirect way that prevents you from knowing the true value of your data and prevents you from having any agency over the use or value of that data..Version: 1.64.0
✓ JokeAppalling inaccurate. It doesn’t track anything, it just reads emails and then repurposes info. If this was a company it would be sued under the trade descriptions act. AVOID.Version: 1.71.1
✓ Doesn’t provide tracking information!Had two orders on this app, both of which had shipped and were going through DHL’s (admittedly very poor) international shipping. App just says “getting info” and hasn’t changed in a month for one order, three weeks for the other. Will be deleting once I’ve claimed on the protection insurance for a lost parcel as it seems pretty pointless for a tracking app!.Version: 1.79.1
✓ Every order has the wrong adressEvery order I place has the wrong address and I end up having to reach out to the business owner and ask them to refund or change the delivery address if this happens to you once DELETE THE APP.Version: 2.69.0
✓ Canada DeliveryTakes too long too update delivery status.Version: 2.110.0
✓ Inaccurate information, way behind FedExHad a parcel shipped with a company, links provided via Route app to track, along with FedEx tracking number. The FedEx tracker was showing multiple updates and arrival in destination country, 1 month later and Route just shows “in transit”, without any eta. This app seems useless and just has links to other websites to shop via, it’s cheap and poor marketing, AVOID.Version: 2.14.0
✓ Account required to track an orderI don't like apps which require me to create an account if it doesn't really needed. I ordered something in an online shop and received a link to track my order via this app. I have my order number. Why do I need an account? Uninstalling it now..Version: 1.59.0
✓ Not an accurate tracking appYou don’t get a reliable tracking information. There are discrepancies between the information on the map, the detailed shipping information and my order delivery information. Furthermore, there is no regular update of the system. Last but not least, it is difficult to have detailed replies to your questions beside “your parcel is in transit”..Version: 2.63.0
✓ Yet another online loginLet's start with this, you can't track your package without A) downloading their app or B) creating a new login or linking a Google account to it. The USPS is crap to begin with when it comes to tracking a package, so how certain are we that the tracking info they show will be accurate? I'd much prefer UPS and FedEx to something where you aren't required to login just to see the basic tracking info. Especially since Route is a one off. I've never encountered it until the purchase I made that automatically linked it for me. It was unnecessary. I wasn't even given the tracking info to utilize the crap services that the USPS provides. Not thrilled about having an app forced on me or being forced to create an account just to track a package that would normally not require it due to the delivery service being used (whether they are good or bad). Good idea, extremely poor execution..Version: 1.13.0
✓ It catches ALL your orders from every stores based on your emailI’m concerned about the privacy while using this app. I didn’t even connect my Amazon account and it still shows me all orders and also send me tons of notifications. Same thing with my other apps I order every day from (I’m in Dubai and here every groceries and stores have app and we order everything online everyday). It’s soooo annoying. As soon as I receive my order from that US store that made me download this app, it’s going to be deleted from my phone..Version: 2.105.0
✓ Ebony 414What waste of time downloading ‘this app Was hoping to track my item when it ship. Item arrive and app still saying item not ship yet , what a joke . And you say you guys updated app regularly please.Version: 1.24.0
✓ Won’t openDownloaded 3 times . Won’t open . Nothing works. Yes I have then latest phone..Version: 1.53.0
✓ Insurance claim does not workI was sent a parcel via Route with postal insurance. 2 months later, the package is still sitting with the vendor apparently and there is no way for me to make a postal insurance claim through Route - it simply keeps saying that there is an error. Not happy with this service at all and a very far cry from the excellence of Australia Post..Version: 2.13.1
✓ Do not download!!!This App is completely useless!!! Since you do order something-that something is not available to check out-not even track the order,so why bother to create app where is everything just not working 🤷🏼♂️🤷🏼♂️ Well done 👍.Version: 1.8.0
✓ Asks for access to all your email messagesAre you kidding me?? Why would a tracking company need access to all your email messages? Reporting to apple..Version: 2.94.0
✓ Horrible policies worse service.They do not reimburse shipping charges or taxes on items shipped with their guarantee. Even when the item never arrives. As soon as I resolve an issue with an item that was “shipped” by a vendor that charged me for this service I am going to delete this app. The item I was tracking with this app never showed tracking information, even after it was delivered to me 5 days ago. What good is a tracking app that never shows tracking. I should get my money back since the app never did what I paid for. I don’t like that they have access to my email and other things in my iPad. This is pretty much a useless app when tracking is easily available with the major shippers that give constant updates on the status of your packages. I usually do not give negative reviews but in this case I couldn’t sleep if I didn’t leave honest feedback that hopefully will prevent someone making the same mistake I made. If I could give a “0” I would. It is hard to understand how this app is rated as high as it is..Version: 2.46.0
✓ Good if connected to their serviceThis app advertises itself as a package tracking app, which it technically is, but it really only works better than others if the website you purchased from is using their service. If not, it asks you for the website you purchased from, then the tracking #. If you have multiple shipments from the same seller or repeat shipments, there is no way to tell them apart because it doesn’t give you any option to put a description, only the seller. I also have had consistent issues with the app not notifying me of delivered packages, and even after I open the app, it still shows as in route until I manually refresh the app. There are better all around apps out there. 1 I really like is Deliveries. Been using it for years, works great..Version: 1.81.0
✓ Not goodIt send for multiple days that my package was in a lake across the country. Even after it was delivered it was supposedly still in a lake.Version: 2.82.0
✓ Route feels like a scamKlassy Network uses Route for their tracking, and the tracking option for just online without using the app and connecting email doesn’t show anything, it just doesn’t load at all or comes up blank. I don’t want to sign up my email for privacy reasons, but Route won’t show you tracking info without it. I tried using a hidden email but typing in my regular email and it still wouldn’t show where my package was. Route has insurance so if the package was “lost” during shipping, you have to make an insurance claim to get reimbursed or have new items sent to you. You have the option to ship without this insurance, but I’m guessing stuff will go missing and you’ll have to buy new. I bought with the insurance and my stuff STILL went missing, like the package arrived at my house, but the way KN shipped the package, it could easily be opened and items could be slipped out by the hole not being taped shut. So of course I had to make a claim and new items sent to me. It all seems kind of suspicious on who benefits from a claim being made, products not being delivered (when there is no proof that KN actually put the items in the package or they meant to not seal it all the way). And why does Route want my email so bad, accessing my private info?.Version: 2.102.2
✓ Order Doesn’t show upDefinitely have connected the correct account which has my order information on. Every time I go on it it either says “Error” or I have boing in order. Would love for it to work but it just doesn’t..Version: 1.15.0
✓ Fails at its primary taskI have had things on order for more than a month with no status change. I had one item that was listed as awaiting tracking, but since I could not tell what the item was I did not know the item had been delivered several weeks before. To use the help you must write down the store you bought it from, tracking ID number and order number instead of being presented with a list of orders with other than delivered status contained within the app! The response to three completely different of my help queries was to cancel and combine them into one to which there was no answer. I gave Route several days to respond to my queries-NOTHING! One item is to be delivered this evening another tomorrow but route still shows as either “ready to ship” or “awaiting tracking.” I got the tracking from FedEx and discovered the delivery dates. That’s what I thought Route was supposed to do! I would not download this app and am planning on deleting it from my iPad..Version: 1.54.0
✓ Completely useless and it’s NOT FREE! It’s a SCAM!I got scammed into using this. How did I get scammed? The company I ordered from AUTOMATICALLY ADDED $1.00 to my online order. I didn’t ask for this, USPS already provides tracking FOR FREE! But no, this retailer added $.98 to my order and didn’t tell me. Why let your retailers scam like that? What for? To get package tracking that UPS, USPS and FedEx already provide FOR FREE!! This app just checks those tracking numbers for you and emails you worthless announcements that you package arrived. A useless app in search of stupid people willing to pay more for an item just to get what all the major carriers already provide FOR FREE!! And why in the heck is this app trying to sell me something, too? TRACKING IS ALREADY FREE, I DONT NEED TO PAY $.98 JUST SO AN AP CAN TRY TO UPSELL ME ITEMS. This app and business is insulting AND will die on the vine with all the other “great free ideas” that end up costing the end user their privacy while paying for something (and no, it’s NOT old fashioned) that is already FREE..Version: 2.9.2
✓ PointlessThis app is legitimately pointless and at no point during the shipping and delivering process does it give the user any information about their order or status..Version: 1.72.0
✓ Beware😠I wouldn’t waste your money paying this company to protect your items, because when something happens your left dangling!.Version: 2.53.0
✓ Not workingDoesn’t track my order.Version: 2.115.0
✓ Feels like a conI ordered something online and the company I purchased from recommended I tracked my package using route. To do this I had to pay. Generally my experience of tracking packages is that you get a link and a code and you use them to track a package. I made my purchase and selected route and almost immediately I received an email that asked me to track my package using a link. However the link was generic and asked me to down load their app. Then I had to register all my details with them including the set up of an account. Well the last thing I need is another account for a tracking app I may use once a year. And I don’t want to give them any more access to my data than they already have, given I’ve paid them for the pleasure. And I never had any more updates or communications from route about my order after the initial email. Using route was a waste of money. I don’t plan to use it again or shop with the vendor who recommended I use them..Version: 1.51.4
✓ HorribleDoesn’t work unless you give it full permission to read all of your email. Uninstalled immediately..Version: 2.108.0
✓ Worst app everSuper glitchy, barely works. Is constantly crashing.Version: 1.66.1
✓ Doesn’t workI put in Amazon tracking it didn’t work. Why is it so badly asking for my email creepy.Version: 2.3.1
✓ Doesn’t workTried to track my order and it crashed. Horrible app..Version: 1.72.0
✓ Can’t even open the appWorst app. Can’t open the app without connecting a google account? And when I connect my google account can’t get past the connection step..Version: 1.38.0
✓ Don’t purchase this!!Had packages show up with missing items and they’re response was we don’t cover that you need to talk to the company that sent it. What was the point of paying for this useless protection if it does nothing. What a joke..Version: 2.76.0
✓ Lots of problemsAsks you to connect email which is fine but still asks constantly after doing so. Doesn’t show you ETA’s, and tracking is always hidden or doesn’t work. When added new tracking numbers doesn’t always work and when it does it can’t connect you email or carrier. Has potential to be great but developer needs to take a look and will change my rating to 5*.Version: 2.59.0
✓ PointlessDoesn’t work, doesn’t sync with emails, inaccurate, expensive, unnecessarily complicates processes, no benefit over normal buyer protection..Version: 2.93.1
✓ Didn’t workDidn’t work.Version: 1.51.1
✓ Waste of timeAbsolutely hopeless. Paid to track a package from Netherlands to Australia. Delivery took four weeks and I did not receive a single update. App wants permission to scan my email to capture any update emails (which I would see anyway). Then it wants to push recommendations to me. Does not do the one thing that it meant to do. Deleting it..Version: 2.23.0
✓ UselessI ordered a package with delivery insurance through Route for an extra $1-2. They sent me an email with a “Route Order Number” but no tracking number. I downloaded Route once I realized there was no way to track the order without it. I didn’t want to give Route access to my entire email account so I opted to add the delivery manually. You can add an order by using a tracking number or allowing Route access to your email account but you can’t use the “Route Order Number”. I entered the “Route Order Number” in the tracking field and it was detected as a route order number and required a tracking number. Route is designed to be aware of what a Route number is but won’t let you access the order without handing over access to your email account. This app is predatory because it is unusable without giving up my privacy and security..Version: 2.52.0
✓ Could not even get the app to work.As title says, I tried creating a user with my outlook email which it seemed fine with but then it kept asking to connect to google and wouldn’t let me skip this step. What’s the point of giving people the option of how to sign up (email, gmail, Facebook etc.) and then making them use Gmail? Ridiculous..Version: 1.37.0
✓ Pathetic waste of timeApp never updated past order placed. Whole time it showed the product was still with vendor, then suddenly the order shows up at my place…and this app STILL says order is with vendor in US. Don’t use this or pay for tracking service..Version: 1.81.0
✓ WeirdWhoever made this app is a piece of dog****, Your app speaks with such punchable dialogue so I know that’s your personality. Get out of my info and worry about the tracking number only clown, go up sell to a blade of grass.Version: 2.100.0
✓ Garbage and scam, don’t waste timeGarbage and scam, don’t waste time.Version: 2.103.0
✓ BloatwareNot a single order has actually displayed any tracking information/been marked as delivered once it’s arrived. Utterly useless.Version: 2.54.0
✓ Asks for personal infoThis app asks for your email password. Once it has that it can read all your private emails and send emails on your behalf. NEVER GIVE ANY APP YOUR PASSWORDS. I have no idea how this passed Apples guidelines. Stay away..Version: 2.96.1
✓ UselessThis app has been completely useless. I’m upset with the company for even suggesting using this service..Version: 2.102.1
✓ Solution seeking problem, and still missing the mark.This app is oddly reminiscent of the “Shop” app which performs…the exact same function. Which coincidentally was a function e-commerce vendors had managed for years to accomplish through email/text and carrier tracking sites/apis. Worse yet, unlike Shop and others I’ve not found a way around it. If a vendor participates in Route tracking, route becomes the sole source for tracking. If by some miracle the app manages to actually find any information on your shipment you might be lucky enough to harvest a carrier tracking number to track through carrier site/app like we all did for years with no issue. If they can’t get this working I guess I’ll have to start avoiding vendors who use Route if I need to actually track anything. So let’s review: an app I didn’t want for a service I didn’t ask for, with invasive privacy practices…oh, and it doesn’t work worth a plug nickel..Version: 2.2.1
✓ Forced to download an app for trackingDownload app, cannot track unless using the tracking number which is not supplied to me, or connect my email so you can automatically add…. Why should I have to do that??? I doubt that you aren’t stealing all my emails to use for targeting….Version: 2.87.0
✓ App Failed, but humans performedUPDATE: Humans got involved and a claim was honored. Humans: 5 stars, app 1 star, average 3 stars. ORIGINAL: App didn’t have accurate information, they showed international item had not shipped, notified them that it had, they contacted me, but still didn’t update the app. When package stopped shipping progress and I tried to file a claim, READ TERMS!- international: no sooner than 20 days, but no later than 30 days, they denied claim because they stated the packaged hadn’t shipped yet, again I was able to show it had- wait isn’t that part of what your service is suppose to offer- accurate tracking? Again, I supplied proof and no response. So, I tried again to initiate a claim and they now state it is outside of the 30 day timeframe. Ah, no, all the information was supplied before 30 days, but your lack of an effective app has caused you to not have accurate tracking data to effectively deal with my claim. This service is a headache and has caused me lost time and worse, no reimbursement for the lost item. My advice, save your money and don’t purchase their protection, in my case it has been worthless..Version: 1.73.1
✓ Limited Tracking supportDownloaded the app and signed in using Apple-ID (which anonymises email address). Then I tried to connect an email address manually to allow for order tracking of items purchased against that email, but the platform only appears to support google mail addresses. I’m on Microsoft Live / Outlook so this doesn’t really help me...!.Version: 1.15.0
✓ Literally just a scamNever updated on time, and I only got it because I mistakenly thought it was package protection. It did literally nothing for me except for waste my money..Version: 2.114.0
✓ Dishonest business modelIn my experience, Route uses a dishonest business model that they profit from..Version: 2.105.0
✓ Order not delivered when it’s saying it hasI’ve been waiting for my order for weeks now it’s taking far to long to resolve I didn’t want any more orders till this was sorted but I need some lashes so I’ve reluctantly ordered.Version: 1.37.0
✓ NO ONE WANTS TO BE FORCED TO DOWNLOAD AND LOG IN TO AN APP JUST TO TRACK THEIR PACKAGEI never write reviews. But I had to here. Because no one should have to 1. download an app, and 2. create a login for a 3rd party tracking company (not even an actual carrier) just to know the location and status of an item that was purchased. I’m not going to name names, but to vendors working with this company, I sincerely hope you stop. Just give us the tracking number and the name of the company shipping. They all have a tracking website. Because I now have to either be forced into giving yet another company my email address and assigning a password (who knows if they sell to 3rd parties), or I can just wait for the package to arrive and hope for the best. Route, if you want to be more successful, maybe not forcing peoples hand is the way to go. Because now I actively DO NOT want to create an account..Version: 2.87.0
✓ Download Page Clearly States It’s Data MiningUSELESS and worthless to the consumer as a tracking app, but very worthwhile for an app developer to collect all your data and sell it. Starting from user age 4 and up! I recently ordered something that required I use Route to insure a package ($1.15 added to order price-what a deal right?). I then got a few emails from Route about my order having shipped but was PROVIDED NO TRACKING NUMBER. The email said to click on the Route Link or the provided Carrier Link to see tracking number. Guess what? The carrier link wouldn’t work. You have to use the Route link and download the app which wasn’t something I wanted to do because it wanted to link up to my email etc etc. That’s when I got the ‘okay Route is a tracking app for all MY info’, not where my package is. But what really did me in was when I received a broken item and Route emailed and ASKED ME for the carrier and tracking number because “THEY COULDN'T FIND IT”. A TRACKING APP THAT NEEDS ME TO GIVE THEM THE CARRIER AND TRACKING NUMBER. So after hunting down the number I gave it to them and they declined the claim as “out of timeframe”. No explanation of what the timeframe is/was but eventually I found the answer after clicking and clicking and clicking around their site. Even the vendor was baffled by Route’s customer service so hopefully they go back to using Shop which in my experience has been near flawless in tracking..Version: 2.13.0
✓ UselessVendor I purchased from checkout defaulted to use route so I paid the fee. Item didn’t arrive after 3 weeks , route just showed a scan for destination and no updates it doesn’t do any more then what you can check your self if you check with the actual courier. Anyway lodged a complaint saying item hasn’t arrived got a confirmation email and said would get an update or reply within 24 hours, 1 week later still no updates or reply and you can’t re issue the complaint because it just says it is pending. Now dealing direct with the vendor. Waste of time..Version: 1.38.1
✓ Useless!I ordered something about a month ago from the USA and it still hasn’t arrived. I know that’s not route’s fault but the problem with this app is it doesn’t update or tell you when your package is coming!! You also can’t see where your package is so as a tracker app, it’s useless. Would not recommend if you have other options..Version: 1.36.0
✓ Doesn’t workI downloaded the app after the online store I purchased from required me to so I could track my package. From purchase to delivery the app never updated and was forever stuck on “getting info” and “ready to ship.” Do not use if you can use an alternative..Version: 1.40.0
✓ The path to track the order is frustrating.After a purchase with route tracking, an automated email arrives with two separate buttons that say “track your order”. Both of these buttons lead to the App Store to download the app that is already installed, instead of directing to the app, where the tracking should populate. It’s a wildly frustrating loop that leads to nowhere, which renders the main function of the app somewhat useless. On top of this, if you are an Etsy seller and you do not regularly use Route to manage your shipments, they will hover there until you manually mark all of them delivered. I wish there were an easier, more seamless ability to click one of the buttons from the automated email to import the associated order, along with mass editing abilities to mark multiple line items as complete or to delete from the list..Version: 2.9.2
✓ Potentially a good appDownloaded the app and it advises when orders placed very well and notified within a few minutes. Have had several delivers though from different companies that have arrived and app says still awaiting shipping info. I then have to go in manually to say they have been delivered which defeats the object of the app. Can’t see anywhere to sort this. Raised a fault and hopefully developer can get this fixed as that would make the app worth 5 stars. In the meantime though is frustrating it’s happening so have just requested to delete account and all my data..Version: 1.24.0
✓ InvasiveWill only work if you give it access to scrape your emails - will not let you manually enter a Route Number. Option to add a manual is there, however inputting the number provided by Route themselves will not be accepted - just pushes you to allow them access to your emails..Version: 2.47.0
✓ Didn’t workThis app did not work. Could not create an account..Version: 1.58.0
✓ UselessApp does not show location of UPS driver and requests read access to my entire email account. No thank you. Deleted..Version: 2.110.0
✓ Terrible signup flowThe signup flow is filled with dark patterns to get you to enable as many permissions as possible (including making it confusing to not directly link your Google account if you create an email-account with a gmail address). Please be more customer-friendly and improve your signup flow to include less “growth hacking” anti-features. Whoever added the confusing UI to try to coerce you to link your Google account after attempting to sign up with a gmail address (deliberately NOT selecting to link your Google account in the previous step) should be ashamed of themselves. I am surprised Apple even allows this. Please add a web client so I can use your service without giving you unnecessary data. I won’t pay for this again with the current app as it’s just a worse UX than a regular tracking link..Version: 2.58.0
✓ Really inaccurateThe app doesn’t give updates for any of my orders after the initial dispatch. Tried to use it and give it a chance for a month now.Version: 1.53.0
✓ BadCompletely useless.Version: 1.57.0
✓ RubbishDoesn’t work (at least for Australia). Like some others would have mentioned before me, half the time it doesn’t register, the other half the parcel has arrived and it still shows “In transit” months later. Sounds great in theory but not great in practice..Version: 2.0.0
✓ Some how go access to my accounts via my emailDo not trust this. Useless, misleading and does nothing. Wish I read the reviews before getting it, costly lesson learnt.Version: 2.51.0
✓ Great but sometimes has a severe tracking error.It is reliable in notifying you when your packages have either shipped or arrived at your doorstep, but if you live in a place that has a name that looks similar to another to…let’s say a robot, then it may show that your package was delivered to that town instead of your place. You won’t really know where exactly your package is if something doesn’t look right on Route’s end…at least on the map. It even makes it look like your packages have been taken for a ride near places it’s already been to before being delivered to you, or to a town in another state. Rest assured, it still goes to your door even though it makes it look like it doesn’t. Other than the tracking on the map itself, which is probably ran by a bot, everything else seems reliable. This has been my experience with this app and hopefully this bug will get fixed..Version: 2.82.0
✓ No goodApp will not open.Version: 1.84.0
✓ Not usefulThe app design is super pretty and would be amazing if it actually served a purpose. Packages don’t update, no ETA, it’s always days late. The concept is great but isn’t functional..Version: 2.80.0
✓ FailureTracking an absolute joke! Didn’t track package at all constantly showing new delivery awaiting dispatch for three days and even after delivery of the package! Don’t waste your time downloading!.Version: 1.39.0
✓ Will never use againDid an order for an expensive item & paid for & downloaded route app apparently my order is being shipped even though I have received it.Will never use it again & advise people to pay for a better service.Version: 1.61.1
✓ I don’t even know where to startNo info to know what items you are tracking unless you are prepared to add them in yourself. You can’t tell much about your orders on the main list - they all have the same title 😑. When you open one, it moves down the list so now you don’t know which one you just opened. Interface doesn’t even allow sorting by date. Just watch your emails for tracking updates - it’s easier and current. Was this app even tested for usability?.Version: 2.88.0
✓ Bad ideaThis is a horrible app that is not needed and unsafe , listen people before installing any app look below at all the data it collects on you before installing. This app tells me that in order to track a package I must use Gmail the kings of spam . Then when you get into the app it has a collection of very bad AI blogs on the inside filled with disinformation. We don’t need any of this too track a package as the old way with using the tracking from the people shipping the package works fine . Now someone has figured out how to collect more of our personal info and profit from it . The baby boomers just eat this stuff up as they will fall for anything. This is just a bad app with another back door invasion trying to get to the our private info .We again see more proof that Apple cares nothing for our protection and is scared to death of the developers by allowing this kind of Apps then supporting it with more fake reviews..Version: 2.95.0
✓ Nice idea. Poor execution.TL/DR: Most of the time it’s easier and more convenient to just check order status on the site you ordered from and/or bookmark/leave the tracking tab open. I live in a rural area so I end up ordering a lot of packages and being rural, delivery dates are an estimate at best. The idea of Route is a good one. Centralize tracking data and make it more convenient to check a tracking status. Unfortunately the app is cluttered with a bunch of partner stuff with shopping or something? I can’t be bothered to mess with it. I really just want to see where my packages are. Most of the time, it says “waiting for tracking data” when the tracking data is readily available. Shipper tracking APIs are not rocket science so it’s unclear why it can’t seem to update in a timely manner. It also can’t seem to figure out when something has been delivered. I feel like I’m providing more data TO Route than it is retrieving from readily available sources. After a few years of tons of improvements except the main thing, I’m just sick of hoping they will ever fix it and I just deleted it..Version: 1.79.3
✓ Don’t botherThe apps crap don’t bother with it..Version: 2.16.0
✓ UselessDoesn’t give any more info than USPS tracking, needs a gmail address or you have to fwd order details by email. Waste of time, wish they didn’t have my data....Version: 1.35.0
✓ NahSuper unhelpful..Version: 2.100.0
✓ Asking too much personal informationAsks too much personal information and access to google account and recurring many fishy email since signing up..Version: 2.91.0
✓ Awful appIt’s not a good idea, why do I have to make an account to track a parcel, when I can just go on the Royal Mail website and find it in two seconds? Just another way to sell my data to marketing company’s. Plus it give you patronising ‘you shouldn’t do this’ type messages when you don’t have notifications on or sign up with gmail. WHY DO I NEED TO SIGN UP WITH GMAIL WHEN IVE JUST MADE AN ACCOUNT. Plus, when I finally got onto my parcel, they had no tracking data. What a waste of time, making something simple into a completely long bloated process . I will NEVER be using this app again, and I only used it because I had to for my delivery. Avoid..Version: 1.88.0
✓ Delayed informationI’m shocked to see it’s 4.8 rating but I am glad this has worked so well for so many others. You’d think after gaining access to my entire life through privacy allowances, this app would be able to properly track most of my packages. Instead I constantly have to put in my tracking numbers and update when items are delivered. I was thinking maybe because of the pandemic it’s getting confused, but my items come from a variety of shipping sources and it’s always wrong or heavily delayed 😩. Even the filter function doesn’t seem to work properly, this is where you can choose to see all order statuses, those in transit, or those yet to ship. I hate to say this but I always end up more confused about all my pending orders and still end up getting a piece of paper and writing down my orders and their ETAs. Because I am also holding USPS accountable for being absolute trash for over a year now, I gave the app some leeway on Being unable to get up-to-date information from their shipping process..Version: 1.70.0
✓ What a scamSo I’m waiting for my order to arrive. I keep clicking on track my order from my email, and all I get is a hard sell to download this app. Which I initially did. It’s wants access to all my personal details. No thanks. All I want is my tracking number please. Wouldn’t trust this app. It is intrusive.Version: 2.86.0
✓ Appli RouteBonjour Juste que c’est seulement en anglais alors beaucoup de misère à comprendre . C’est le seul inconvénient , je ne suis pas bilingue Bonne journée !!.Version: 2.80.0
✓ Force you to give them your dataYou can’t get tracking in the app unless you link your email account. There is zero reason for you to need that besides scraping my data..Version: 2.39.0
✓ Zero updatesI paid for route services and had zero service. The tracking was wrong, it couldnt give me more information. When i was trying to tell inform them that my package was lost (what there are suppose to protect us) the only option available was refunding on paypal and not on my credit card. So if you dont use paypal… you are screwed. Lost 40$ on em for nothing..Version: 2.91.0
✓ They take your money and then leave you out to dryWorthless company. Worthless app. Worthless “technology.” I ordered a couple of items and paid the extra dollar for them to be insured by route. Long story short, my package gets shipped but the courier forgot to scan the package (this was confirmed by the merchant that I purchased from) and was deemed lost in transit. I got in contact with route and get a boiler plate email asking if it had been at least 7 days since the last shipping update. Isn’t that information you already have Route? You do offer tracking in your app so how do you not know the last time my shipment was updated? I then message them directly explaining the circumstances of what happened (how the merchant said that the shipment left their facility and wasn’t scanned -deeming it lost in transit) and their response, days later, was to close my inquiry and say it’s not in their problem to cover the loss because technically the tracking system says that it hasn’t shipped. I messaged them again reminding them that it has been deemed lost by the merchant and they immediately closed my inquiry without responding. Nice. So moral of the story, don’t bother with this company they aren’t worth it. What’s worse than losing your package in the mail? Losing your package in the mail after paying someone to insure it who then decides they aren’t going to insure it anyways. I hope your company burns to the ground..Version: 1.53.0
✓ UselessAbsolutely useless, wont even let me log in. You pay extra when purchasing things on line so this app will track the item and it doesn’t even work. 🤬.Version: 1.27.0
✓ App doesn’t track within AustraliaThe app seemed to work OK tracking my parcel from USA but once it got to Australia it didn’t provide any updates at all and just showed that it was processed in Australia (which is a big place). the parcel arrived at my door a week later and I paid a premium to get tracking and it didn’t work and I expected a better service to be honest..Version: 1.51.4
✓ Absolute scamRequire you to connect email account with access to emails in order to track your order. When you try to delete your account they make you submit a request, then say you’ll receive an email in 7 days. Extremely upset. Guess I won’t know where my glasses order is. So disappointed. Absolutely trash.Version: 2.77.0
✓ RidiculousThe fact that I have to download an app to track an order is stupid even more so than the app using phrases such as ‘real talk’ when I don’t want to connect my google account. Make your app more professional and create a web version..Version: 1.51.4
✓ No unfettered access to my email accounts.There needs to be a way to track packages without giving unlimited access to my email account. This is a perfect set up for identification theft. There is no way to 100% guarantee that a company won’t leave you open to some someone with mal intent via hacking. I won’t do business with any company that uses Route and doesn’t have another way to track, resolve shipping issues and returns without having unfettered access to my email accounts. This was my first and last shopping trip with Very Jane as Route is there company of choice and not giving me choice in another way to track. I have used another app called Shop and they have two ways to use their app. I can fully track my purchases without giving access to my email accounts. That’s what I prefer, unfortunately I will be removing this app..Version: 2.28.0
✓ GarbageAbsolutely useless, I ordered something on 4th sept it had no information about tracking then claimed it was delivered April 15th 😂 actually paid extra for route tracking when I made my order, what a waste of money. Would put zero stars if that was an option..Version: 2.0.0
✓ UselessI placed 2 orders with a vendor that used this service, and none of them were being tracked successfully. The first order was never updated and the second one showed an “invalid” tracking error. The apps of the couriers doing the deliveries were more reliable than this app. This app was a waste of time..Version: 2.86.0
✓ WhyI hate using Route. Any time I’ve been forced to use Route, I never know what’s happening with my package. At least for me, the location hardly updates, and they also never mark my packages as “delivered”. I have to mark it “delivered” MYSELF through the app. What is the point of a package tracker that doesn’t really do its job? I hate having to download a new stupid app every time I want to track a package. Y’all aren’t doing anything different than Fedex UPS or USPS or OnTrac etc. In fact, you guys are worse than OnTrac, which is an amazing feat because I didn’t think that was possible. And just so we’re clear, I live in Los Angeles. This isn’t a complaint from some small town, this is a major city and they can’t even get it right here. Now imagine using this crud in some middle of nowhere town. Yuck. Fix it..Version: 2.59.0
✓ Trash - Shop is a billion times betterTitle says it all. This app is completely useless. I purchase things online every single week. The ONLY app that has helped me so far and that I would HIGHLY recommend is SHOP..Version: 1.25.0
✓ Not really sure about thisNever downloaded a shipment tracking app that asks for access to all my info. Like route wants access to your emails, your messages, your location, and I don’t know why they need access to my messages. The shop app is easy but what I just ordered won’t let me track it this route app asks way too many questions just to get started and it’s annoying I’m just trying to click on my order abd find out where it’s at abd when it’s going to get here but I have to go through this drawn out process just to give access to everything. And I’m not doing that. So I’m out Update: ordered something again.... no information ever shows up on my orders. It sure why it automatically selects route for tracking because I’ll never get tracking until it’s already arrived. Can’t stand this app. Does anyone know a way to stop the automatic tracking with route and switch to the shop app? The shop app actually works, not sure how this app gets good reviews and 5 stars because I’ve never had any tracking info until I already get my package. Something’s gotta give.Version: 1.54.0
✓ It’s okay...My package arrived and it came broken so i’ve tried to use the resolve and issue feature where i could press that my item is damaged but it says there is a network issue even though it isn’t my network so i cant ask for another one to be sent like it says i can...?.Version: 1.57.0
✓ Won’t track package unless I link email addressThe app won’t track package unless I link email address. Click on the link in my email, but it just keeps going in circles, opening the App Store page and asking me to open the app. I should be able to track parcels without giving you my email addresses. Why even have the option to Sign In with Apple if the app isn’t going to allow me to track parcels unless I link an email account. 👎🏻.Version: 2.43.0
✓ Option to REMOVE AMAZONI don’t want to track Amazon packages with Route. Amazon does a fine enough job, but there’s no option to REMOVE Amazon from my app. Every order I get a notification and it puts it into my orders and says “sign in to track Amazon packages.” And I have to manually delete each one. That’s bad enough, it I also went and added every single Amazon order I’ve ever made into the orders tab because I guess scanning my emails, so I would have to manually delete 100s of Amazon orders. At the very least add an option to delete batches of orders instead of having to do it 1 by 1..Version: 2.110.0
✓ AnnoyingThis app is literally so annoying it alone will discourage me from ever shopping at the store that made me use it again. i haven’t had a tracking update in almost a week but they always email me pointlessly. it’s literally just not user friendly and it’s more work than simply getting a tracking number from canada post. ugh..Version: 1.81.0
✓ Awful data harvesting trash appThe google requirements are awful, the tracking service is no more advanced or up to date than the standard online usps tracking services. This company is fooling other corps. into partnership just to force a completely useless “no one asked for this” app and let’s be clear data collector onto the phones of unsuspecting victims. Why do I have to download a separate app to track my package now? This is a ridiculous and absurd rip off intentionally designed to harvest more data out of the end user and serves no other purpose and in exchange gives nothing unique or special in terms of their services. All of the info contained on this app could be got without the app and without the unnecessary data tracking. This app is literally more trouble than just giving me a post number. Complete and utter abuse of data and a rip off to the end user, actually manages to complicate the process of tracking a package..Version: 1.79.1
✓ Won’t honour shipping insuranceI paid extra for shipping insurance and they won’t honour it when item was lost in transit. Very unhelpful, very slow in responding to messages..Version: 1.39.0
✓ App doesn’t workDownloaded app and it won’t let me sign in with my Apple ID or gmail account! Keep getting network error or it just boots me back to the sign in page.Version: 1.1.4
✓ What exactly am I paying for?Can’t track my Vapo parcel with this app and yet NZ Post gives me a comprehensive tracking update for free. Not recommended..Version: 2.37.0
✓ TerribleThis app is useless. It doesn’t track anything. My package has been showing it is in the middle of a lake in northern Saskatchewan for like 3 days. If you are going to have an app like this at least make it more accurate..Version: 2.74.1
✓ I would give it 0 stars if I couldWhy is it saying my package is being sent to a random address? And also the coffee pods that I ordered are not on the item details.. ? This app makes no sense it dosent even sync with my emails either, i also PAID to get a better experience, money wasted. I cannot believe that this app was really made. This app is pointless, dosent even track your orders. DONT DOWNLOAD THIS! it just wastes storage and time!.Version: 2.97.0
✓ Weirdly wants to know information.It asks to “view my email messages and settings”, and “see my personal info, including any personal info you’ve made publicly available”. I added my apple email, then it asked for my google email, i just thought it was a bit fishy..Version: 2.64.0
✓ Such a waste of timeToo complicated Too intrusive Such a waste of time and still couldn’t see anything… 0/100.Version: 2.100.0
✓ Very shady, please don’t use.I connected with my apple account using “hide e-mail” option. It couldn’t track any order. I add my apple e-mail as secondary e-mail and it asked me to connect on the apple site or in the app. To connect in the app I need to give them my apple password, literally. Very shady, made me feel like our e-mail information is what their business is really about. Protect your data from predatory business like this one. They give you a tracking code and you can’t use it to track your package. Feeling very unsafe about my order and I’m writing to the company that uses this service..Version: 2.80.0
✓ UselessThis appears to be useless outside of the US..Version: 1.84.0
✓ ETA issueNot providing ETA is a turn off.Version: 2.79.0
✓ Waste of timeNo tracking information. Items that have been delivered still showing as waiting for eta. Totally useless..Version: 2.40.0
✓ Doesn't trackIt instantly recognised my orders but not once has it actually tracked any parcel after that!.Version: 1.27.0
✓ TerribleOrdered some products on line, the sender suggested I use this app to track. Complete fail! Product showed up and app still saying in transit. Lol. I ordered other products and they start by tracking and that’s its. Product has arrived and this still says in transit. No tacking numbers provide. A complete waste. Don’t download! Fail Fail Fail!.Version: 2.77.0
✓ Unless you are ordering a lot this seems like a pretty pointless/intrusive app to me.I recently ordered a couple records online and to my surprise got an email for the shipping telling me to download this app. No thanks, I just want the link in the email I can open up to take me to USPS.. you know.. the people who are actually in possession of my package? Only the link in the email doesn’t work if you just click the “prefer to track online” it brings up a broken webpage with no information on it regarding the package. Fine, I’ll download the freakin app so I can see how much longer I have to wait for my package. Now, first thing it wants is to link up with my email? No, I don’t want an app having access to all of my email. Luckily there is a manual “add package/delivery” button thing, cool go to look for the required tracking number in my emails from this dumb app/the online store NONE OF THEM CONTAIN MY TRACKING NUMBER, only a “route” number that apparently is only for when something goes wrong with my package?? What the heck is with this stupid pointless app?? What was wrong with having a link that led you straight to carries page with the actual information? Will actively avoid places that use this stupid thing. Unless you are ordering multiple things from multiple different places and can’t be bothered to look at them individually and also don’t mind having some weird third party having access to the email you use for online shopping, then don’t bother with this app..Version: 1.79.1
✓ Solution looking for a problemBeen using the same merchant for years, tracking was literally provided in email, now all of a sudden I have to install an app and provide email access simply to try and do the same thing, only to discover that there’s not even tracking information for the package, but now they have my data. Insidious and blatantly just user harvesting, ‘everything in one place’ is not a thing I’ve ever wanted or needed when it comes to deliveries..Version: 2.28.0
✓ Use Shop InsteadIf you prefer more information (essentially the information the app is trying to offer, all in one tracking), use Shop instead. This app doesn’t include pertinent information. It omits information that is basically the entire reason the app exists. I find myself having to go to my email/google/etc. instead of having all the information I need right on the app. For example, you can’t click on tracking and see the shipment progress. It will let you copy the tracking ID but from that point I must now go enter it into something (google, email, whatever). Thus making the app essentially null. With Shop, it does everything you would expect and need. In the end, this app may as well just be an extremely useless, handicapped version of Shop where you can only access your tracking ID numbers and a vague update on the packages status (in transit, awaiting carrier, etc.) but since you can access this information just as easily from your email, it defeats the purpose of it existing. Just use Shop..Version: 2.97.0
✓ TrashApp sooooo trash asf.Version: 2.8.0
✓ Asked for access to all of my emails on sign upThis is an incredible privacy overreach by a company I’ve never heard of. Just give me a tracking number I can enter like every other shipping company uses..Version: 2.93.0
✓ It’s good but brokenEvery time I load up the app it says network error and all my packages have been delivered when I have only just placed an order.Version: 1.16.0
✓ Didn’t track package at allDid show any useful information. Even for package already delivered it shows “awaiting shipment.”.Version: 1.68.0
✓ HopelessPurchased item from Australia to be sent locally. Now 10 days on still no delivery. Tried tracking in app and it just said no activity in the last 7 days. Shipping supposed to take 5-7 days and it’s been 10 days and I can’t even see where my parcel is! There’s no communication or information from Route whatsoever. All I want to know is where is my order!!!.Version: 2.59.0
✓ It’s good for those non amazon ordersThis was a choice for me but i’d rather not put my amazon email and pass to track them but otherwise it’s good for a bit it didn’t know my actual location and would put me somewhere in a America (I’m in Canada) but they’ve fixed it.Version: 2.93.1
🙂 Route: Package Tracker Positive Reviews
Route: Package Tracker works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Route: Package Tracker.
⛔ Route: Package Tracker Problems
