Nike Adapt App Negative ReviewsNike, Inc

Nike Adapt Negative Reviews

4.7
4.70471 star

Total 59 Negative Reviews

Nike Adapt App Complaints & User Negative Comments 2024

Nike Adapt app received 59 complaints, negative comments and reviews by users. Have you ever had a bad experience using Nike Adapt? Can you share your negative thoughts about nike adapt?

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Nike Adapt for Negative User Reviews

JokesThis shoe and the App are owned by Nike Correct? Not the same billion dollar shoe company? Because this app is complete crap. $600 shoes and a 56 cent app.Version: 1.29.0

Disappointed !! Lights don’t stay on!!!!!!! Update this now!!I’m extremely disappointed that the lights disappear also. I wish I known that before I bought them. In game settings I understand because of the NBA rules and so forth. But consumers are not all athletes and your costumers don’t play in the league! There is a huge disconnect between your board room and urban culture. I am a loyal costumer but if I tell 2 million followers that these lights disappear after 5 secs you missed the mark. Update this Asap!.Version: 1.10.0

Shoes awesome App not so muchMy shoes paird fine. But the app is missing a few very important functions, you can't save you presets on the app as was advertised. And for some reason you can press the light to turn on on your shoe but it fades off after a few seconds, what's the point of that?? Need an option to keep the light on, seems like an obvious feature that should be there from day 1..Version: 1.0.1

FrustratingWas so excited to get the adapt BB2 .. because was really happy with the first version of BB1 although not that perfect was hoping the 2nd version will be more better the problem is that my BB2 won’t connect with the App since I got them I recently called Nike regarding this and they can’t give me anything they told me to disconnect my adapt BB1 and connect my new ones does not make any sense like every time I play and switch shoes need to reconnect them the app suppose to add as many adapts you have. Really frustrating..Version: 1.11.0

BobbyI have a Nike hyper adapt will this app work with my hyper adapt ?.Version: 1.3.0

My pair is WAY too tight.It seems like the shoes run small but no online reviews share my experience. I literally couldn’t wear them if I wanted to. There is some hard (possibly metal) piece inside the shoe that is digging into my small toe. I assume having to do with the auto-lacing system. I’ve been wearing Nikes for 35+ years and my size 11.5 has never felt too small. Is this a typical response from Adapt buyers? Is it possible the app or show isn’t calibrated correctly. Plenty of length but the width is SUPER tight around the top of my foot and toes. Anyone else?.Version: 1.0

Won’t connectUseless app. Says shoe already paired to another device. Very expensive paper weights. I have a second pair that work fine but for a £310 shoe this is ridiculous. Nike have done nothing to solve the issue..Version: 1.0.2

Doesn’t work!I just bought the shoes, everything works except the app. The app will try to connect to the left shoe and fail. Tried resetting the shoes, switching on and off and nothing works..Version: 1.4.0

Won’t update softwareConstantly asks to update to latest software then the right shoe restarts and the left doesn’t. Spoken to Nike. Don’t have a fix yet for it. Useless..Version: 1.0.1

Not workingThe shoes themselves are amazing but when it comes to paring the shoes the right one will pair fine and then I go to pair the left and it says it’s already paired have tried resetting multiple times but still not working.Version: 1.7.0

Shoes not workingMy right shoe dosent even want too work evrey time I press a button it just flashes green.Version: 1.9.0

Nike BB Not as good as I hopedThe Design is very well put together but the shoe still lacks comfortability. I’ve tried the shoes on at Allstar week before purchasing them to be sure I got the right fit. However my pair fits a lot snugged than the ones I tried on. I try to loosen them with the app but it’s frustrating they they try to auto tighten them as their worn. Nike developers please put a feature that disables some of your wears don’t like for the shoes to fit so tight cutting off blood circulation. I also agree that the lights should have a option to stay on as other suggested. Hopefully these will in the next development. I’m currently looking for a buyer to purchase my pair because they are just too uncomfortable..Version: 1.4.0

Auto adapt Max don’t waste your money2 pairs purchased, both pairs of shoes poor quality in various areas especially for the price, both pairs the autolacing systems don’t work correctly, and the app doesn’t do as you request it to, doesn’t save personal setting’s correctly, if you save at 70% equally on the screen, set up a mode, it should override if your feet have a 5% difference in the auto setup, yet go back to tightness settings and no, it’ll show that 5% still there even though you’ve had it set at 70%!!! (Used as an example % ratio!) Far from the quality of product I expected from Nike, the shoes and App, and a massive disappointment for me!.Version: 1.14.0

Not workingMy both shoes cannot working.Version: 1.2.0

Good shoe but there are errorsI have a pair of the adapt bb 1.0s and have enjoyed them but they have started to act weird. For example, the shoes will randomly tie and untie themselves. Also, the shoes have a very hard time charging. When I put them on the charging pad I have to position them perfectly in the middle in order to get a charge. I’ve restarted the shoes and tried to find solutions online, but no luck. I’ve emailed customer service but never got a response back. I’d really appreciate it if someone could reach out and help. Thanks.Version: 1.17.0

Need helpI need technical support for the trainers as they won’t release the laces Urgent.Version: 1.14.0

Update pleaseHi, I just got the Nike adapt bb 2.0 a week ago and I loved them but because of iOS 14 and the widget that can be on Home Screen it should be great if you make the one to tight the shoes and losses it or for the shortcut all in all I loved those shoes and thank you to make such amazing product. I might do a update on that if the widget because it would you put you to 3 to 4 and if it’s working well 5 . Sincerely, have a great day.Version: 1.15.1

Just bought the shoes HORRIBLWJust bought them and the left shoe won’t connect none of the shoes will connect.Version: 1.4.0

Won’t pairCan’t pair either shoe to the app and have followed all troubleshooting suggestions.Version: 1.13.0

Unusable with latest updateInstalled the latest version — was forced to sign in again and the. Stuck in a first time setup. Can’t get out. If I try to pair I’m told already paired. Tried removing devices from Bluetooth, system reset on trainers. Nothing. Totally unusable via app now. Appalling..Version: 1.21.0

Doesn’t workHey guys if u are thinking of buying this shoe don’t. I bought this shoe for myself to wear 24/7 and after 2 weeks of me wearing them they don’t pair to my app..Version: 1.11.0

Please don’t buy these shoes or use this appI’m sure you've thought of the chance your foot gets stuck inside. I received my adapts yesterday and after my left foot got laced in it has been stuck for more than 24 hours now. I had to call nike customer service multiple times, they just gave me the option to return the shoes (which are stuck on my feet). I have tried all the reset options multiple times, deleted and downloaded the app, and unpaired / repaired the shoes countless times. After the software update today I was hoping my left foot would be freed but now the shoe has become even less responsive and the lights do not turn on when I click them. I’ve been waiting 36 hours now for an email back which they said had “priority”. At this point I just want permission to cut the trap shoe off my foot and receive the 350$ back, But after all the time I’ve waited for a response I doubt I will purchase Nike again. This is single-handedly the worst experience I have ever had with a product I have paid for. Please save yourself the chance of receiving a defect with no compensation or customer service and steer clear away from these shoes and this app..Version: 1.15.1

Left shoe is not connectingPlease update the bug!!!.Version: 1.19.0

Cannot connectSays its already paired to a device. If I'm pressing the button every time i might as well just tie my shoe at this point..Version: 1.11.0

Still can’t pair the shoesBeen trying since the release date to pair the shoes but it keeps saying shoe already paired when I try and pair the left shoe first. Been on the phone to Nike customer support but still not working and Nike won’t issue a replacement product. Very very disappointed I am a Nike collector and have over 60 pairs of Nike trainers brand new in box’s and I think this will be the last time I buy a Nike product!!.Version: 1.1.0

Basically uselessI got a new phone today and started pairing them up with it. the app said “you have already paired your shoes with this device”. i hadn’t touched my shoes since i got in. absolutely awful..Version: 1.14.0

Can’t customise modesDespite trying everything I still can’t customise modes in the app. The app lets me create and name a new mode, but then there’s no options or way to adjust the fit or colour once a new custom mode has been created. Is there a bug fix for this?? Edit: just installed the update and this still isn’t fixed. The app even lets me choose a custom mode as my auto lace fit when I initially put the trainers on, but I’m still unable to customise modes to make this make sense..Version: 1.18.0

Hard reset is so confusingNike needs to show their customer how to actually reset the shoes.Version: 1.7.0

Pretty good but a few flawsOnce set up the app is pretty good - lots of options to control and customise your shoes. A few things though. Firstly, initial set up was a real pain. At first I was getting the “shoes already paired” error. This was driving me nuts but eventually sorted it by doing a system reset of the shoes (although I did get a can’t connect error at first). Once I got past the initial setup things were much better. The auto-lace option was easy to set up and the sliders work well. The auto-fit on initial setup was a bit loose for my liking but that’s totally subjective. However, as mentioned by someone else, when setting up custom presets the app does seem to apply any offset in the size of your feet detected at the auto-fit stage, which is annoying but not deal breaking as you can work around that. Also, setting up presets isn’t overly intuitive to start with. Rather than adding and naming a preset and then configuring it you need to adjust your settings in the main part of the app and then create the custom setting which then uses the settings you’ve configured. You can’t edit a preset once created though, it’s a delete and recreate job unfortunately. With a little work and a few tweaks this app would be great. Also, if you could have a complication kn Apple Watch to perform a specific action such as untie your shoes, rather than just one that opens the (slow) watch app that would be awesome..Version: 1.24.0

Shows as paired but app won’t start properlyAbsolutely disgusting to buy a pair of shoes for this price and the app will no longer allow these to be used to their potential. Nike should be reimbursing for false advertising or sort out the app support it’s appalling. Try and connect and the app says it’s already paired. If it’s already paired then why won’t the app open fully and allow the full functions of the shoes..Version: 1.29.0

Out of box experience fail!Honestly, I have no words to describe the frustration I have. I don’t need a fancy looking app. I just need an app which works. Having to do a firmware upgrade right out of the box means that the shoes shipped with a critical bug in the firmware which is just insane to think about given the hype and the wait around the shoe. It all depends on who the product owner is and if they even used the app with the shoe. It seems like all the development resources were spent on the UI and making it simple but the engineering has been completely forgotten about. Building a connected BLE experience is not hard. Everyone has done it. This is a solved problem. Just for context, I have tried all the steps which have been recommended by Nike to reset my shoes, delete the app, logout, forget Bluetooth. Etc etc etc. everything. It works one time and as soon as I feel that it might be fixed, it stops working. Also, the FW upgrade process has already happened like 7-8 times and I am still getting the notification to upgrade to 1.3. A completely customer experience failure. I love the shoes. I just can’t use them. :(.Version: 1.0

Not consistent enough to showcase shoesI always look like an idiot cause im like “check it, my shoes lace themselves!” Followed by five minutes of me opening and closing the app trying to get it to work. It works almost 1/3 of the time so pretty good. Sometimes like twice a week i cant get my shoes off and it tightens really tight and it actually hurts, and also it ALWAYS has trouble connecting, BUT when it does work its really cool!.Version: 1.20.0

Connectivity issueEverrytime I try to connect it says its already connected then I remove them from Bluetooth and try again and it still doesn’t work or sometimes it will connect the first one but then not with the second one. Needs fixing.Version: 1.2.0

Shoes unreliableHere to tell Nike corporate that the warranty they normally use on shoes should not extend to this tech product. As a customer you have zero clue how long of a warranty you have on these shoes as the 2 years starts from manufacture date. Well guess what, morons, that’s not good enough for a tech product. Not only that but customer service will process your request for return, hold onto your shoes for 1.5 months then return them because the manufacture date was more than 2 years ago even though you bought them less than 2 years ago. That’s right- Nike corporate does not even record the warranty lapse date when ordering directly from Nike, leading you on an extended wild goose chase only to be informed your warranty has lapsed. I will be stealing heavily from your corporate owned stores from here on out due to this horrible experience I’ve had..Version: 1.28.0

Eh...It’s a great shoe, and I love how you can have different colors and tightness options. But, I still believe you haven’t reached the full potential for these shoes. For example, why isn’t there an option for having the lights on the shoe last more than 5 seconds? It would be great if the app implemented a feature where the colors of the shoe can stay on for your desired amount of time. In addition, allowing two different colors for the two buttons at the same time would also be a great addition. I know this is possible because once you reset the shoe, it goes through a cycle where different colors are displayed on the buttons. And, the buttons are different colors simultaneously. Lastly, another great addition would be breathing” lights. For instance, there should be a feature where the lights are dim, then get bright, then dim again and the cycle continues. All in all, this is a great shoe and app, but it hasn’t reached its full potential..Version: 1.10.0

Cannot connect to the serverAsking to login with the Nike account. However, it was giving me error all the time since last update. Without login, I cannot access my shoes at all. Can you fix this issue?.Version: 1.21.1

Modify for lower version of iphonesI hope you can develop/modify this app for lower models of iphone. Not all people can buy the latest phones every year or other year..Version: 1.3.0

Corrupted after update!I bought the Adapt BB on day one. I let it sit for a while until I decided to just wear them today. I configured it to my liking and everything was great until I got prompted with the software update. The update ruined the left shoe completely. It will no longer pair with my phone even after all the resets I’ve done. This is absurd! I did some searching online for Nike’s response to this problem but they don’t have any! It’s been nearly a month since the Adapt came out. I can’t believe Nike is just allowing this without offering a solution!.Version: 1.0.2

Fail to connect with left shoeThis app is terrible. I connected both shoes and then updated the system. After that, I could not connect to the left shoe anymore..Version: 1.0

Modes won’t work.Let me start by saying my Nike Adapt BB. I have been wearing them almost everyday for the past few months. My favorite feature is the mode presets. Unfortunately, for the past four days, the modes have stopped working. I tap on the modes and I see a screen with the plus (+) sign to create the presets. Once I create a new one, my original presets appear. If I exit the screen, or tap on one of them, they all disappear again. Having to go through that process several times per day is very inconvenient and quite annoying. Please implement a solution for this issue soon..Version: 1.2.1

Update fixed issues but Nike needs to move more into tech supportThe first update has fixed a few issues I’ve been having with firmware updates. However being on the phone with a very unhelpful Nike customer support shows that Nike are not ready to be helpful in providing tech support. This should be considered when looking to weather to keep the product. This update coincided with a notification from the Nike app talking about the app being available in the first place, showing a clear sign of the app not being ready to launch with its 1.0 version Overall, it should be noted that the app is good however definitely is not what media were shown in the run-up to launch. -> Currently on 1.0.2 and the bugs appear to be less of a problem, however there is a continuous issue with Bluetooth connectivity. Still no profile feature unfortunately. They should really roll this out soon! -> Now on version 1.3.0 and there’s been some improvement in areas previously mentioned. I am enjoying all the new features including the profiles and multiple shoe feature. However there can still be some forms of connectivity glitches but nothing as extreme as earlier versions. I am also looking forward to the app becoming more polished like SNEAKRS or the Nike app. Considering there has been the launch of the grey colourway and the upcoming NIKE MAG colourway. Also the flow of updates is not as frequent as at launch on both the shoes and the app, despite their still being the same number of issues. I will continue to update this review as much as possible with more and more people getting the shoe. I hope these reviews are helpful to those who need it..Version: 1.4.0

Adapt App not working on my Apple Watch.When I first got my Apple Watch, the Adapt App worked fine. I could control my Adapts from my watch. But now it don’t work. It keeps telling me to make sure my Watch’s and iPhone’s Bluetooth is on and Airplane mode is off even though my Iphone and Watch is already set that way. Is this a common issue? Please fix!.Version: 1.20.0

Won’t pair to left foot...This is my second pair... the first pair paired fine, the second pair connected initially but then lost connection and will not re-pair. I’ve done the reset thing, delete Bluetooth devices etc etc about 1,000,000 times but it won’t pair not matter what I do. It seems slightly coincidental that this is since an app update a couple of weeks ago.... can you sort it out please as it’s pointless having shoes that you control by an app that won’t pair to the app!.Version: 1.16.0

Broke my pair tooMy left shoe doesn’t connect, has to be charged everyday all because of the app and update..Version: 1.0

App is TRASHThe features within the app are FANTASTIC. But that’s the only good thing about it. Too often the app loses communication with the Adapt shoes and I have to delete it, reinstall it, unpair the shoes. I have three pairs of these and it’s a miserable experience to get them all to connect to the app again. I hav called Nike multiple times about this and there doesn’t seem to be an end in sight. Very disappointed in the technology and support aspect for the Adapts. Would not recommend anyone purchase the next iteration of these unless the app is fixed. Nike is better than this..Version: 1.28.0

Fix the setupShoe won’t connect to the app because the phone sees them first and auto connects, then the app can’t connect for some reason. No way to disable this and no amount of resetting or repairing does anything.Version: 1.20.0

Bye Nike - Time for a new brandI have to say Im pretty disappointed all the way around. Theres a few thing about the shoe itself that I dont like but there is one really big thing that really has me upset with Nike and thats the app... Its bad enough that you charge $350 for these shoes, I can live with that I guess - I mean I bought them right. But what really makes me feel like Nike took advantage of me is the fact that they hyped these features that the shoe and app were supposed to be capable of straight out of the box. At least thats what they lead me to believe because there was no fine print saying that the vast majority of the features would be coming to the app at a later date. You screwed this one up big time Nike! Without the features you said this shoe would have its just disappointing. You mean to tell me that you came up with this shoe design, went through all the development stages of it and on into production and couldnt come up with a decent app to pair with it? Isnt that what was supposed to set this shoe apart from the others and justify the price for the consumer? Ypu couldnt have waited to launch the shoe for a couple weeks, couple months, couple whatever longer so that when it dropped it really made an impact and set the bar? All Nike did here was take advantage of us kids that grew up poor and compensate for it now by paying crazy prices for shoes! I might be jumping the Nike ship cause this really has me disgusted..Version: 1.0.1

It doesn’t workSo it has been two days since I received the shoes but I still can’t get them connected to the app. Left shoe was first connected without any issues. Right shoe was a little harder but it worked. Everything seemed good until a software update showed up and the shoes never get connected again. Trying logging into another account on the same phone. Left shoe was found but an error message popped up. Tried using my wife’s phone and I was able to connect the left shoe. The right shoe was still unresponsive. Reset the software on both shoes and tried using my phone to connect again but only error messages were available. That’s a huge bummer considering spending nearly $400 on these..Version: 1.0.1

Watch App Available One Day?This would be nice if it came with a compatible watch app for those who have an Apple Watch. Playing around and grabbing your phone or having to crouch down isn't needed but when you have a watch, I could adjust while moving if need be..Version: 1.1.0

Doesn’t workAbsolute rubbish. Won’t connect at all..Version: 1.22

Left shoe errorWent to set up the shoes and the left shoe had an error message after selecting the pair option. Exited the app and went back in. The app then went to automatically pair with the right one first which was successful. Then it tried to repair with the left shoe and nothing happened. The left shoe was showing up in the paired devices though even though the app said it still needed to be paired. Removed them both from the paired devices in the Bluetooth menu and tried to start over again. Nothing happened and the app was trying to pair and was not able to find the left shoe anymore. Right shoe lights up on the charging mat but the left shoe does not light up. Not sure what the problem is and nothing is happening. Not happy about having shoes that can’t be used!!!.Version: 1.0.2

It broke my pairIt will ask you too calibrate and then update don’t update now my right foot will not connect too the app atall. Seems too be a universal problem.Version: 1.0

Unable to loosen shoesIf accidentally tighten your shoes with the app (let’s say to 40%) when you aren’t wearing them, and then go back into the app an hour later to find that the app thinks you’re shoes are now loose (let’s say to 0%), there is no way to reset this and your shoes will forever be set at this new tightness, no matter how many hard/soft resets have been performed. $400 shoes are now bricks. Unacceptable. How can software be created that is unable to detect or keep a memory of previous instances of tightening?.Version: 1.15.1

Led lights aren’t workingThe shoes have been working fine but I’ve had trouble trying to get the led lights to work and change them on the app.Version: 1.24.0

Good but missing features.The App works great for the shoes. They connect easily and allow you to adjust the fit and color. It is however missing a big feature: Saving preset modes. Unlike the description it does not actually have that capability. You’ll notice the app has 3 buttons at the bottom. If you look at the promotional pictures online, there’s supposed to be 4 buttons at the bottom. The missing button is the modes function, which is what’s supposed to let you save preset for and colors..Version: 1.0

Waste of timeWon’t pair with the app. Complete disaster.Version: 1.15.1

DisappointedI got these shoes in December and they were working great with the app.. Now in April they wont connect at all to the app, if i have to bend down to press and hold the button, i may as well just tie laces. For a shoe that cost this much im very disappointed.Version: 1.12.0

DisappointedThe app is not able to connect my right shoe.Version: 1.1.0

Trouble ShootingOne shoe lace doesn’t seem to work as well as the other. The tongue doesn’t stay straight when tightening. The Siri options are hit & miss. The pulsing lights don’t work. They run small, I already sized up a half size and should have gone up a whole size. Editing custom modes is frustrating! I have to delete them and start over because it won’t let me edit custom modes after I save them. I’ve only had these for an hour so we shall see what else I run into as I try to actually wear them..Version: 1.14.0


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