- 86.6LEGITIMACY SCORE
- 87.1SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
PlayMetrics App Complaints & User Negative Comments 2024
PlayMetrics app received 36 complaints, negative comments and reviews by users. Have you ever had a bad experience using PlayMetrics? Can you share your negative thoughts about playmetrics?
Please wait! PlayMetrics Facebook comments loading...
PlayMetrics for Negative User Reviews
✓ Fix itWhenever I go into this app it logs me out everytime and when I try to log back in, it just takes forever to load so in order for me to use this app I have to download and redownload it again. Teamsnap better !.Version: 2.5.0
✓ Not impressed!The app tajes forever to open and sometimes i have to restart it 3-4 times before it fully opens. I’m not the only one who has this issue on our team. It is NOT user friendly at all! I am blind and the app doesn’t allow you to change print size or colors! In order to read. Hats i have to screenshot and read then come back to reply. I have used several other sports apps and this is by far the worst!!.Version: 2.2.7
✓ Health Check feature neededApp is pretty good but need to add a Health Check feature like TeamSnap. Thx!!.Version: 2.1.4
✓ HorribleThis app is horrible. The only reason I have it is because my child’s soccer team is using it. Messages will only go out to part of the team and not the whole team. It is very difficult to move around within the app. I’ve used Teamsnap for years and it is 10 times better than this app, there’s no way to know who’s going to any given practice or game. It’s also impossible once you’re trying to look at the roster and click on a person to get back in to the app without totally deleting the app and reinstalling it on your phone, the app also freezes, I really do not like it..Version: 2.5.0
✓ UpdateI think PM just updated the site and app. It is not working. I can’t click on anything nor see the two teams I’m on. Please fix it..Version: 1.0.8
✓ Needs some more work…I manage a club soccer team that recently switched from Team Snap. There are a few things that I like about this app including the fact that payments can be made here, forms submitted and the calendar/RSVP is easy to use. That said, there are a bunch of things missing from PlayMetrics that Team Snap had that I really miss here. 1. The ability to do polls and informal tracking. I’m now back to using texts/emails and spreadsheets to track replies to things like snack etc. 2. The ability to live track games. This was great for parents or players who had to miss a game. They would know, in real-time what was going on. 3. The ability to track records (wins/losses). Our players are too young to track formally, but it would be great to track informally again like we did in Team Snap. 4. One really annoying bug: when I click on a pushed notification to read the contents it crashes the app every single time and I need to log back in. It’s really annoying. Many others on our team have also complained. I see this had been logged by others for quite some time. It would be great to know if you planned on fixing this. As others have stated, we also have no choice but to use this app so we are kind of a captive audience for now. I think it *could* be really great though, if some of the suggestions, put forth in the feedback, were implemented. Happy to chat further about anything I’ve written..Version: 2.5.0
✓ Can’t imagine users interviewedThis is, by far, the most difficult and least intuitive app I have ever used. I cannot imagine any users of this app have been interviewed to inform or improve the user flow or UI. Entire thing needs scrapped and started over. It’s beyond me why any club would force this on teams when there are far better apps..Version: 2.5.0
✓ Worst app- CONSISTENTLY UNRELIABLE!!It’s a gamble if it opens- constantly says I have 23 messages- I don’t! Will try over and over to open- and when it’s your ONLY form of contact or information for your team-practice-games-changes-weather-covid protocol- contact with coach- team- administration- literally CENTER OF EVERYTHING- and it fails to open- for whatever reason?!? And best you can be told is reinstall- been there done that- still 23 phantom messages if it opens- 80% of the time-white screen - swipe out-Close completely out- go back try again and again and again- 5-6 times-then I give up and wait till later hoping! Oh and the FONT SIZE- IS RIDICULOUSLY SMALL WITHOUT ANY WAY TO ENLARGE! So if you can open it and get your messages- you struggle to read it on your phone!.Version: 2.2.7
✓ Still poorNo improvement. Navigation through the app is horrible. The schedule component requires toggling between different views to see an overall game & practice schedule. Like others, I have noticed the app opens only 50-75% of the time on the first attempt. Otherwise you have to close out & reopen. God forbid if your kid is on 2 teams and you have to learn how to toggle between that. This is the absolute worst app development one may ever have to experience..Version: 2.0.2
✓ No Apple Map supportForces users to install Google maps or Waze. With multiple teams, the calendar is hard to find what you need because each event takes up the entire screen. Controls tend to be counterintuitive like finding the team roster..Version: 2.2.5
✓ Logging outMassive problem constantly logging me out lately..Version: 2.3.7
✓ Crashes and logs outThe app consistently crashes and or logs me out. It is very sluggish. I would not recommend. Calendar will not sync with my phone calendar..Version: 2.2.0
✓ Crappy AppWhen I get a notification and tap it, most of the time it either doesn’t load up and I have to restart the app, or I have to login again. If it works, the app is fine, but it’s 50/50 if it works..Version: 2.3.2
✓ Could do betterThe app only opens half the time. Message “having trouble establishing a connection.” Not convenient when your traveling and need game details. Other parents have the same issue.Version: 2.3.5
✓ Freezes upAt least once a week I have to remove and download the app again due to it freezing on my phone. It’s quite frustrating as a parent and manager..Version: 2.3.7
✓ Multiple Clubs is a horror show / NO TECH SUPPORT!!Started using this app for a single club (soccer). Worked great. So I was pleased to hear that our Volleyball club was switching to PlayMetrics. But when the Villeyball Club sent out the signup link, the app would not allow me to register. FAQ section was completely worthless and there is no support line anywhere to be found … submitted a request on their chat feature and still have not received a response ~14 hours later. Am currently attending an out of town tournament and all communications are being channeled through this app - so missing everything. VERY poor experience..Version: 2.5.0
✓ Latest update doesn’t work!The app no longer works after updating.Version: 2.2.7
✓ Poor graphics, tiny textI give this app 3 stars because the graphics are really poor. Especially for people like me who cannot read small text without glasses, the text is very difficult to read. There is a ton of empty spaces that would have allowed larger text. Larger text could be a huge improvement..Version: 2.1.4
✓ Can’t get into from the PlayMetrics App“Trouble establishing connection”. Screen is frozen..Version: 2.3.3
✓ Buggy pile of garbageDoesn’t update the schedule correctly. Almost missed the game..Version: 2.5.0
✓ Ugh. So unreliableOur soccer league started using this app this year. It is so problematic and unreliable to use. Most notably, when you get a notification that there’s an update or a game change or some other new information and you tap on the notification, very consistently the app times out and cannot connect to the servers. It’s almost as if a new notification crashes the servers.I have learned the hard way not to click on a notification and to wait at least one hour for the servers to catch up. I would say that 10 out of 10 times whenever a new notification comes out, you cannot login nor see the new information..Version: 2.2.5
✓ EmailI feel like there is an issue with the email. Sometimes the coaches and admin seem to get them, sometimes they don’t. I’m not sure if that’s a difference between emailing within the app or replying through my own email, but It’a frustrating..Version: 2.3.5
✓ Badges not workingI just want badge notifications, but they aren’t working…? App is pretty decent, but UI ought to be cleaned up. I get confused every time I use the app. :(.Version: 2.3.5
✓ BuggyCannot type a message on iphone11 without text box being covered by keyboard. I have notifications turned on and they are not appearing for some reason. Otherwise app seems pretty nice..Version: 2.1.4
✓ Horrible appThe app freezes up, can’t open the messages in message center, once you open map link for fields you have no way to go back into app without closing it and then reopening and start over!!! Team Snap much better, so much more user friendly in all aspects!!! As others have said forced to use but only have 2 seasons left so good luck and hope whoever designed reaches out to the Team Snap developers to come help them!.Version: 1.0.8
✓ UselessApp works fine for what it does, but isn’t compatible with Screen Time. This means my kids can’t use it, making it worthless.Version: 2.1.1
✓ Not a good app experience.Messages and chat are basically separate apps inside the app. Most of it appears to be webviews loading in an app shell. The user experience and navigation is all weird, so don’t expect a native app that’s easy to use. Team Snap had a few problems as well, but this unfortunately is much worse. It’s apparent they’re trying to add requested features without any thought to how it affects the overall experience. The whole mobile app needs a redesign..Version: 2.0.5
✓ Service charges!!!Beware!!! - this app charges service fees for credit card payments AND bank transfers. Credit card companies do charge merchants, but banks do not. Presumably, sports teams pay for the use of the app, but the app makes even more money by taking 3% of credit card payments and 1.5% of bank transfer payments..Version: 2.5.0
✓ Can’t change passwordIf you get logged out and forget your password you are screwed. There is a button if you forget your password and they send you an email. You click on the email and it puts you back at the exact same in login page, but you need to sign in with your password, but you forgot your password…rinse and repeat. It puts you in this loop and you can never login. Please fix. No way to contact the company for help..Version: 2.5.0
✓ Chat featureThe chat feature is horrible! Messages will delete and reappear for no apparent reasons. Do not depend solely on the chats within this app. Very unreliable..Version: 2.5.0
✓ Notifications won't appearI've sent in a ticket, the notifications do not show up on my iPhone. Annoying.Version: 2.3.7
✓ Am I missing something?Is there not a team chat?.Version: 1.0.8
✓ Used to be good but not any moreMy family has used this app for the last two years. Year one, we rarely had issues with the app. Year 2, it has been a nightmare. It’s constantly crashing, can’t login half the time even though I put in the correct login information, and is always buggy once I am able to get into the app. I never have issues with the computer online version, but the app is probably the worst app that I have had ever used. I would have rated it “0” stars but that option is not available..Version: 2.5.0
✓ Bad user experienceTrying to fill out forms and upload documents and the experience is awful. It says I have too many files uploaded and it’s says to delete them but there is no clear way to do it. And it keeps uploading files I haven’t selected. Literally keeping me from finishing a registration for my daughter’s soccer team. TeamSnap is way better..Version: 2.5.0
✓ Meant for club use not player/family friendlyBeen using this app since March. From a parent stand point it is a big nope from me. Constantly reloading, logged out, when I click ‘view all’ under the calendar it takes me back to day one…lots of scrolling and clicking around. I see why clubs use this, it’s a one stop shop for them, I get that. Messaging or chatting needs revamping, the box is small, once you type a sentence or two you have to scroll up to read it from the top, why can’t the box continue to enlarge as I type?? Seems really outdated. Then I can’t tell if people get the actual message unless they respond, after sending the message it looks like it didn’t send, I then have to shut down the app and reopen it to see if the message sent. I was my daughters team manager last season and that was so SO annoying. Put a thumbs up option for sent messages please and fix the box. I like that I can see the entire day, I see uniform color, time, field number, any notes typed in…that is sweet for sure! I like that I can filter the app to show JUST one schedule instead of 3 mixed together. In the end this app is glitchy and more work than other apps we have used. Clubs will love this app! FYI-playmetrics support staff is OUTSTANDING, many people had trouble creating accounts, I would have to defer them to the support link, everyone that used them had great things to say, I used them once and the issue was resolved fast..Version: 2.3.7
✓ NOT user friendlyHave had constant problems with this app since my son’s team started using it because it allowed payment options in the app. TeamSnap is much more intuitive and easy to use. Just today, PlayMetrics has sent me 5 notices that my son’s game is canceled (it isn’t) and no one seems to know why this is happening or how to stop it. The interface is convoluted, especially if you have more than one team or child in the system and requires lots of navigation to find the screen you are looking for. The live game updates are less than intuitive, slow to update and hard to find. This app needs a lot of work to get rid of issues and make it user friendly..Version: 2.2.7
🙂 PlayMetrics Positive Reviews
PlayMetrics works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact PlayMetrics.
⛔ PlayMetrics Problems
