4.8
4.86972 star

Total 33 Negative Reviews

Chevron App Complaints & User Negative Comments 2023

Chevron app received 33 complaints, negative comments and reviews by users. Have you ever had a bad experience using Chevron? Can you share your negative thoughts about chevron?

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Chevron for Negative User Reviews

App is trash, easier to get a bank loan then get it to work.This App is trash. You could get a bank loan easier than getting this to work twice in a row. Customer service by phone is nice when they don’t hang up on you immediately after they get your info so they can get their call log numbers up. Being told to reinstall app, restart your phone, and double check location services every time you pump gas makes it super convenient. Best part is when it locks your pump out and you get to walk in the store anyways after a 15m mins of fumbling with your phone in your car..Version: 3.5.2

App Low Value, No Prices, No Station ReviewsThis app really doesn’t do much. You can find a station nearby. Yeah, it offers rewards, but lots of apps can do that. You can’t read any reviews of these gas stations left from users because that option doesn’t exist. 1️⃣ Q1. How many times have you gone to a gas station you there is only water for the windshield washer and really no soap? 2️⃣ Q2. How are the restrooms if you have to use one? 3️⃣ There’s no prices. Most apps crows source this. 👉🏻 So this is what I mean by low value. I don’t know who designed this app but it’s primitive. They didn’t put much effort into this..Version: 3.7.1

Promo scamWe use chevron gas often and recently saw their promo for getting the advantage card and being able to get 55¢ of savings per gallon for the first whatever time frame. The catch is you have to be able to add your new chevron advantage credit card to the chevron app and pay through the app with their credit card. Spoiler alert you can’t. You can add any ole other card you’ve got to your account let no problem but as soon as it’s the advantage card nope. Then it says to contact customer service and they give you the run around and never give you an answer or help add the card to your app..Version: 3.1

SpottyUpdate: developer reached out to me, apologized for delay. Although my app said it was connected with Apple Pay, they checked and it was not. I added a credit card and will try again at my Chevron station some time when I have the time to try to get this to work. For now, I’ll leave the star rating as it is. —— Original review: I liked the idea of this app. Too bad it never completes a sale with Apple Pay. Attendants at the station I use say it doesn’t work for others. So I gave personal information to Chevron with the promise of $1 off per gallon for 3 fills. I have never received that discount because this app is defective. I contacted the developer and received an auto-reply that I’d get a response within 3 days. 10 days later, no response. My local Chevron station is losing my business to a competitor due to how I feel about this malware..Version: 3.7.1

Not quite rightI was very excited to use this app. I don’t leave for the discount, but I was afraid to use ability and some thing that I have found is that in the beginning, the discounts are amazing and then they drop substantially as well as points fall away after a very short amount of time which been healed me maybe $.10 off per gallon, which is not enough for me to find a Chevron versus going to another place. In terms of use ability, it is great for paying at the pump without having to get out of your car, but you still have to be out of your car, push yes, wait, select the type of gas that you want, pump, the gas as normal and then, when you’re done, you must wait again, it tells you that you got a reward, you must wait some more and some more and some more and then it print the receipt. I would love to love this app and have it be convenient but it’s not. it may be save me 10 seconds of my life other than that, it’s really not a high usage for me.Version: 3.7.1

Payment Method And DiscountI have been using other company’s app such as Exon and shell they have some kind of discount program and they have multiple payment method most important is they have apply pay and Samsung pay too. On the other hand chevron app offer only chevron Card and Paypal payment method which is very nothing. As an employee working at the Texaco station I tried to off my customers but as soon as they see limited payment methods they refused to do it which I completely understand cuz not every one has Paypal account or chevron Texaco rewards card. I think we should fix this issue as soon as possible..Version: 1.3

Sporadic functionality. Not dependable.We’re on vacation and have prepaid Chevron cards attached to our mobile app. When this app works it’s fantastic but it goes offline constantly. Right now, we’re on a road trip and the app payment has been “temporarily unavailable” for the last three days, locking up our funds. This is not the first time this has happened on a road trip. Always have a backup and don’t depend on this app to work when you need it. Customer service is very slow, taking days to respond if at all. Good luck with it!.Version: 3.7

Was great, now terrible. Just use your card.Don’t waste your time. Loved the original version of this app, but then recently it said I needed to log in. When I did, it insisted on my phone number instead of my email, tried to get me to agree for Chevron to send me texts (I didn’t), and then set a default of Apple Pay. That’s not what I wanted, but it would not let me enter my Chevron account. There is a button for that, but it just sat there doing nothing, so I said, “okay, that account works.” Went to fill up, everything was like before at first, then suddenly asked for my PIN. PIN? What PIN? Apple Pay uses finger or face ID. That was the last straw — too many hurdles, hassles and obstacles just to buy gas. The idea with mobile device payment is to be easier than using a card. Since it’s easier to use the card now, I deleted the app and will not use again..Version: 3.0

Would be better with Apple Pay and rewards program like competitors.I understand that “we plan to add more payment methods in the future” but I wish chevron would specifically put in the app description or somewhere confirming to us that Apple Pay support is indeed in the works. And also maybe a timeline of when because it’s 2020 and we never got it in 2019 like lots of the review answers said we would. I’ve actually noticed that the notice of new payment methods coming in the future has been removed from the add a payment method setup screen now. Also a rewards program like those of your competitors would be nice without having to get a credit card through you. I drive past a chevron every time I need gas to go to a competitor that has a more user friendly app, rewards program, and Apple Pay support. Add those and I’ll quit wasting gas to get gas. Thanks!.Version: 1.4

LBIf it works it’s good. Most of the time it doesn’t and I get told that we aren’t currently honoring the app but there’s advertisements all over the gas station to use it. What a joke. I have a dollar a gallon that I can’t even use. This month’s promo is three visits for twenty five cents per gallon off next purchase. Well I don’t get any credit for this month’s purchases so I’m out again. I’m going to start using my master card because I get 5% rebate for total purchases on fuel and guess what? It works every time. Been with chevron since 1995 and I’m disgusted..Version: 3.6

Absolute worst app and pmt processUpdate 10/30 - got worse indeed, can no longer login to pay chevron card online. Totally useless app for my purposes! Here is an idea Chevron - change the bank you use to manage your gas cards. Synchrony is the absolute worst bank when it comes to online capabilities. Every update only makes the app worse. They removed face sign on and now forced old customers to recreate an account not leveraging any of the data from previous account, including autopay info. What’s the next upgrade? Return to paper billing?.Version: 1.15.1

Horrible UpdateI had to just re-signup for an account for my Chevron credit card...I would like to say this has been the most painstaking experience I’ve had with any credit card service. The app doesn’t directly open up to your account, you have to click through a mind field to get to actually login to your account, and the new interface’s buttons are unresponsive and freezes at every given turn. I have decided to do something I haven’t done in a VERY long time and have them just mail me my statement to avoid this app..Version: 1.14

DysfunctionalI went to several service stations and the app would not work for me to make my purchase I sat two hours waiting for the app to work properly at a nearby Chevron I left that location and went to a nearby Texico and tried and it would notWork properly there either I left there and went back to Chevron and it still wouldn’t work turnaround went right back to the previous texts ago and it finally worked I think there is such a bad glitch in the system when it comes to get gas with Chevron out with the Chevron app Chevron app is very dysfunctional thank you.Version: 3.3

So far… worst app ever!!Signed up for the app while I was out in Las Vegas. Was an easy set up and the first time using it, the app worked well. Back in CA, I went to one Chevron Station to take advantage of my $1.00 off per gallon discount. The app is saying press “yes” button on the pump but there wasn’t any “yes” button to press. I asked, I’m guessing the owner, what do I press if there isn’t a “yes” button but I couldn’t understand him since English wasn’t his primary language. He went to get his, I guess his wife who was hanging out in her car in the Chevron Station parking lot, but I was having the same problem with her. She keeps telling me to download the app when I’m telling her I already have the app and I just needed to know what to press on the pump since there isn’t a “yes” button. I go to a second Chevron Station but there, the app isn’t working and gives me messages of some problem and try later or call customer service. Which customer service was closed..Version: 3.7.2

E-gift card does not workI’m so disappointed. This app was working fine at first, but now when I try to use the app at the pump to pay with my chevron e-gift card it does not work. I contacted support and they don’t answer the phone. I’ve left voice messages and they don’t call you back. I send an email and support contacted me and said the problem had been resolved but that is not true because I tried to use it the next day at the gas station and it did not work. I have $80 on a e-gift card and they won’t refund me or fix this issue!!!.Version: 3.5.1

Great when it worksI was using this app on my iPhone and I liked having the digital receipts, but I could not get the Apple Watch version to work properly. The first time I tried it, the app was stuck on searching for stations when I was literally at the gas pump. Next time I tried it, I was told to sign in so I deleted it from my watch. Kept using the app on my phone though until one day on the way to my usual station, I was informed to sign in again. It took longer for me to look up my password to sign in than to just get my card out and use it. Apps that frequently force me to sign in are too inefficient for me so I finally deleted the app and reverted to using my card instead. Let me know when I won’t be required to sign in so much and I will try the app again..Version: 1.12

Useless appI have never had a problem using the Exxon-Mobil and Shell apps to pay for gas as those respective stations, but I have rarely had success in using the Chevron app. It seems not to retain my login info, and every time I try to use it it asks for different information. After it asked for a PIN, I memorized the PIN to be able to use it the next time, but it hasn’t again asked for it. One time it said there was a problem processing the payment, but the payment had gone through. Today, while at my usual Chevron station (not in a remote location), the app did not recognize that I was at a Chevron station! My time is too valuable to waste, and now that I discovered that the station keeps hand sanitizer on a table inside (the station’s pumps NEVER print receipts), I think I will no longer try to use the app..Version: 3.0.1

New update and app pay not functional nor secureSo I just tried signing in to pay at local chevron which has been my go to place for years. The app just stays on main screen with options for everything except log in. I finally found a manage account link in this atrocious user interface and signed in. Upon signing in it only gives me option to find local stations but had my address as 0 miles to station. It would not register that I was at the station now. Signed out and trying to sign back in with Face ID and password was a no go. The account is compromised. Set to help me reset password and after ten minutes. I email or text. Registered new account under my wife’s email but wouldn’t let me continue because the app is now only for chevron advantage or business credit card payments. Very misleading changes in what used to be a simple app and mobile system. You’ve now lost a multiple year user and customer at chevron..Version: 1.11

Very frustratingMy when some of the stations are participating can you fill it’s frustrating when some of the stations don’t participate and you get nothing the Bility to pay is working pretty well so that’s why I give a three star but you should have all or nothing stations Alice in my book and make sure that we know or help us identify which stations don’t participate because up and you get no credits.Version: 3.7.1

Convenient until your app lock on youI love this app until it locked on me and then I had a problem because they seems not to know what to do then. I had this app for a few months and last week I went to get gas and I have three gift cards on this app. So two of them had $3 on them left so of course I want every penny. I use both gift cards that day and went to go use my third one which had a great amount on it and my app locked and said call Customer Service. so I decided to wait a week later when I need gas again thinking I used to many gift cards in one day. Now today I go to use my third gift card and it’s still saying call Customer Service Chevron I called them and behold I stand at the pump for 40 minutes almost they had me to uninstall and reinstall it. Logout log in and still was told I have to wait on technical support up to 2 today. How is that gonna help me with gas in my car at this moment , and this is my way of financially being able to afford to keep Gas in my car. I had to leave without any gas car on a quarter tank. I will be posting a update to how Chevron handle this situation thx.Version: 3.6

RuinedSo, this app straight up doesn’t work. Opened the app… connection error, reached the main menu, connection error, went to sign up, recieves verification letter and…. You know it… connection error. Meanwhile I’m streaming in an old Fire Tablet 7 on the same Wifi but this is not the only thing that actually got me upset. I have a family with needs, my sis getting anxiety attacks. So to help, I’ve purchased a GCard of Chevron to help her husband get around since they haven’t been doing good because he had not been working well because of getting out of work to aid my sis. I live far away from her. Chevron is the closest thing they have (thats why i got the GCard) but seeing their “you can only use it on our app”. Now I am worried they can’t get to the hospital or he arriving to aid my sis because pf how fuel has gone up. This app doesn’t work, this really upsets me! I studied some of programming. Re-Do the app from ground up please. That’s the only fix. I’ve read all the reviews, and most are having similar problems and worst..Version: 3.3

$100 hold for $25 fill upI love the concept of a quick fill-up using the app’s mobile pay feature. Everything went smoothly from the GPS navigation to purchasing the gas. However, after I began filling up, $100 was withdrawn from my account for just a $25 tank of gas. It’s been 6 days since the purchase was made and and the rest of the money (still listed as pending on my account) hasn’t been refunded. I love this feature but, due to the large withdrawal amount, I can’t afford to have several hundred dollars withdrawn for gas because I fill up a few times a month..Version: 1.3.1

The app is no longer usefulI have had some version of this app for years and never have had a problem with it until the app redesign. I can no longer access my account to fill up my tank because my phone number has been invalidated. I received ZERO notification of the change until I tried to fill up my tank. I DO NOT give my cell phone number to companies. I use VoIP numbers for this very reason. Because of this, I no longer have access to my account or the history within. It’s rather aggravating and I’d really like to know why VoIP is no longer acceptable. This isn’t the only issue I have. When accessing my credit card account, it’s launched to the web and there is no option for using Face ID. Older versions used to have it. It’s a real pain having to put in a user ID and password every single time. Once in my account I am unable to view credit card statements. They simply will not open after pressing the link. So really, the only value this app has for me now has been stripped down to viewing my account balance and to pay the card. I think you guys need to go back to the drawing board regarding the user experience of this app. It used to be good and Iwas VERY happy with it. I really liked getting gas with the app. It was super easy and fast. Now, not so much, because I’m locked out..Version: 3.3

So far Not BadGreat UI and useful settings. Just wish there was a way to CHOOSE when the 45sec begins to start pumping because I didn’t make it on time as this was my first use of the app. It canceled on me and it took forever to restart the process to pump at my station. Also do you guys have any plan to improve some of your gas station pumps ? Some are bad and don’t even work to use Apple Pay especially the one on Rinaldi & Balboa in Granada Hills. And the other on Soledad & McBean in Santa Clarita 🙏🏼 to name a few. Please consider! Thank you.Version: 1.5.2

Chevron Good : Synchrony TERRIBLENo matter if I’m paid in full or have a zero balance; Synchrony Bank and their awful overseas Customer Service Department who rarely speak broken English if English at all decided to require that every transaction I try first must fail then I have to call in and verify the same BS literally EVERY TIME I GET GAS which is in fact, a total PitA! Here’s to hoping Chevron can wake up and have it’s high quality gas find a high quality financial transactions provider because Synchrony Bank is the huge issue with this app and card program. 2 Stars are only there for Chevron and not for Synchrony. Literally closed my account due to being fed up with them..Version: 1.6

Payment System not idealI love the idea of paying for gas through the app; however, the Synchrony portion of the payment system is greatly flawed. It will not take me to the payment system. When the cards first got converted, it told me I had a zero balance and then charged me a late fee for not paying. Now, I cannot access my balance again to check for payment. I am very app savvy so this glitch is very frustrating. Fix it, please, or I will be forced to use Shell or Exxon..Version: 1.15.0

First Time Using the New AppThis is a great promotional offer. However, I encountered payment issues. It did not default to my Chevron Techron Advantage card that I successfully loaded last night for my long trip. Instead, it used my other credit card that I did not load into my app. I had to load it again at the service station and encountered a payment issue. This was frustrating and to add to the frustration was the on screen selection button on the dispenser did not work according to the Chevron rep so I had drive to the other side of the dispenser because the other dispenser in front of me was out of order. Needs more fine tuning..Version: 3.5.1

It worked twiceI downloaded this app with the intention of using it on a two week trip. Tried it at two local Chevron stations four times it worked twice. Tried it again while on the road and it didn’t work. Most of the problem seemed to be that while I was at the pump, the app showed I was some distance away from the station. Not sure if it was the app or the mapping app. Plus, I found out that there are no Chevron stations in the Midwest, so it was useless. I’m deleting the app...Version: 1.14.1

Rewards are a jokeI’ve had this app for over 9 months and spent a couple thousand dollars on gas and have not received any rewards points. I didn’t even notice at first but, every Chevron gas station I go to does not participate in rewards and there is no way to look up which gas stations do participate. I tried looking up different locations on the app and the all say “Grocery/Gas Rewards” when in fact they do not have gas rewards. It seems like a scam for them to promise rewards for giving them our business when it is nearly impossible to find a location that honors that system. All I want is an east way to find participating Chevron locations..Version: 3.4.1

Unable to access accountI don’t know if the developers play some kind of failsafe so that people would not be able to use their account via multiple phones, but after upgrading my phone to the latest, iPhone 14, I am unable to access my account. With the persistent message of contact customer support for additional help. Doing so put me in a bit of a loop where calling said number only tells me that the customer support line is currently not available with no times referenced so that I know when to call. Prior to this incident I would have given this app five stars because I did feel like it had earned it.Version: 3.7

Card problemsCard I’ve used every time here without a hitch first ask me for a 6 digit pin sent to my phone which I verified no problem, then it asks me for a 4 digit pin that I was never sent nor created so it declined me gas…I exited out and tried again same thing. So finally I shifted that card to my Apple Pay Card and finally no problems nor did it bother me for a single code…ridiculous. This late at night it should work quickly and smoothly especially with the same card I’ve used more times then I have fingers at my neighborhood gas station I use half a dozen times a week with the same card it declined twice. I won’t use this App again if continues to give me this issue. Especially since it’s my only choice considering the employees choose to leave every day at/or before 9:00p, must not like making money cuz this is one of the busiest gas stations I know of..Version: 1.15.0

Google Voice Number No Longer Works!Why did you get rid of the ability to use a Google Voice number?! My Chevron app account was registered with a GV number when I first signed up and all of a sudden I had to log back in and when I inputted and tried to submit the phone number to login it said the number is an unsupported number! Some people rather use a VoIP number to better control spam calls and SMS from services that suffer from data breaches! And being able to use a VoIP number with a service, we do not have to scramble to change it with the service if we change our number or are forced to change the mobile number. The VoIP number is always linked to us!.Version: 3.2.1

Only partially worksI give it 2 stars only because it does locate the closest Chevron station. I’ve tried paying at the app at 4 different stations in 3 different cities and it has never worked. It always says there was a problem processing the payment. I can get out and pay at the pump using the same card that is registered to the app and there is no problem. Really it’s just taking up memory space if it’s not working because a smart phone will find the closest Chevron any way..Version: 1.15.1


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