DoorDash - Dasher Negative Reviews

DoorDash - Dasher App Complaints & User Negative Comments 2024

DoorDash - Dasher app received 141 complaints, negative comments and reviews by users. Have you ever had a bad experience using DoorDash - Dasher? Can you share your negative thoughts about doordash - dasher?

DoorDash - Dasher for Negative User Reviews

✓ So badI've been waiting in the cold for half an hour and I still haven't received an order. I came from a long distance because it was a busy area on the map. I had the same problem 2 days ago and I couldn't receive an order for nearly 2 hours. This situation is getting very annoying..Baran 62Version: 2.299.0

✓ App Ratings/Order PayDoor Dash app lowers your acceptance rate considerably if you refuse a couple of orders in a row. The app doesn’t show you if a customer is adding a tip, so sometimes it’s just the base pay, or base pay plus peak pay, no matter the distance. I want to deliver during lunch hours but won’t because it’s not worth the expenditure of fuel for $4 to travel 3-5 miles/$5.50 for 6-12 miles. When sending two orders, it affects our delivery time window, especially if the restaurant takes longer to process the second order, or the customer doesn’t include gate codes, or special instructions that there are 2 entrances to their residence location, which brings down our “on time” delivery rating. If I’m headed in one direction I am sent an order that is in the opposite direction, I can’t switch lanes that fast, sometimes traffic is heavy it’s difficult to find where to do a legal U-Turn. And the biggest issue is I get sent orders that take me out of my scheduled delivery area, and am notified that I’m out of my delivery zone, so I have to travel back if I want to receive more orders, so for a longer distance the app doesn’t account for round trip travel which is not cost effective. I’m looking to sign up with other similar food delivery apps to see which one works best for me, but of course I will continue to do Door Dash..Suzukigirl1000rVersion: 2.166.2

✓ Long Distance But Less MoneyI’m receiving orders like 6-7$ for 10 kilometres.MehrssaaVersion: 2.267.0

✓ Below par Pay ratesI worked for DoorDash for almost 8 months, completing over 750 deliveries. Initially, DoorDash offered better pay rates for drivers. However, the current pay rates, even for Coles orders, are below par compared to other delivery services. Additionally, requiring Australian driver's licenses from new migrants, especially international students, is unfair as they may struggle to afford the license. DoorDash needs to address these issues. Despite these concerns, I must commend DoorDash for their good customer service support, they respond promptly to delivery drivers' calls and messages..Bimsara JayaweeraVersion: 2.309.0

✓ SlowVery slow app.AndbsjjebsVersion: 2.272.0

✓ OrdersIt’s too slow , have to wait more than an hour for order.Gagan SainisVersion: 2.281.0

✓ Needs Apple CarPlay compatibility!!I have used the Dasher app off and on for several years and while it does have some bugs here and there, it’s still a pretty decent way to make a couple extra bucks in between paychecks at my Day job. I would have given it a full 5 stars if the Dasher app supported Apple carplay because constantly having to switch between navigation apps can be a bit of a nuisance especially because I drive a Stick and am constantly having to juggle my phone and driving. There have been cases where my phones screen will timeout and shut off and I miss an order or 2 because I was never notified of it in the first place with the only evidence of these being my acceptance rate having dropped a certain percentage. Apple CarPlay could make the dasher app so much better in so many ways. The app likes to point out that some dashers think it’s faster to have in app navigation but I think that it is somewhat dangerous because you are having to constantly keep your phone in hand while driving. The compatibility for CarPlay is there, it’s just hard for me to understand why the App developer doesn’t utilize this. I’ve been off the app for about 4 years only in the past month to come back and I was bummed out to see after 4 years they still have not added CarPlay support. Hopefully the developer reads this and gives it some consideration..TackermaVersion: 2.246.0

✓ App needs alerts for Restricted Area DeliveriesI live near a military base and if you don’t have a pass to get on base you cannot get passed the gate. As it stands now, there is no alert or warning or flag of any kind to let you know that the next delivery is going to take you to a restricted area. This can create a situation where you find yourself with a delivery that you can’t even get close enough to the address for it to let you move forward within the app. The only solution was to call the help desk and have them clear the order from their end. Also, it’s unfortunate that if you decline any deliveries (for any reason, even one such as this) your rating goes down- even if you MUST decline a delivery because it’s in a restricted area. There is no recourse, currently, for that penalty. Besides this, I realize it is an quasi-uncommon situation, the app worked great! The app makes the job a breeze in all other cases. However, beware that when you first use it, there are a couple quirks that are not very intuitive... for instance, when you reach your pickup destination using the in-app navigation, you MUST hit the exit button to move ahead in the process to confirm the pickup (that one took me a sec and a few trips circling the restaurant to figure out). Overall, it’s a great way to earn some extra cash for a student/parent like myself. Excellent flexibility and earning potential- especially if you like driving and are self-motivated 😏. Good Luck and Stay Safe 😎.Dun-dun-DUUUUNNNVersion: 2.142.0

✓ Zero Support to DriverCustomers are God for DoorDash. Bad drivers are like slaves. There’s no respect there’s no support. whoever did mistakes or anything always affect drivers. If you don’t have any choice, then go with Dasher otherwise go with Uber or skip the dishes even better do Instacart..Sangwan4pankajVersion: 2.302.0

✓ Unfair Business ModelSuch a game changer in the beginning - gig work - but I feel this company is not transparent in their business models. Their customer service is terrible both for dasher and customer. None of them know what they are talking about they just read scripts and send you the same email over and over. If you live in an area where the customer base is limited they will not reduce the amount of drivers for the area, and forget getting a shift that isn’t 2am-5am on a Tuesday. This renders dashing unattainable for anyone who isn’t able to be a top dasher yet (you need 100 deliveries first, which is not possible if you can never get shifts to begin with). I think they need to go to a waitlist model like every single other gig work platform. If there are too many drivers in an area they shouldn’t be able to add more! It’s greedy and really shows the company doesn’t care about their drivers, who aren’t even employees anyway so they basically profit from workers who aren’t really compensated by the company itself. The market is over saturated with drivers and not enough customers ordering deliveries. I don’t blame them when door dash marks up the food prices almost 40% in some places! Plus all the fees are ridiculous, “expanded range” fee for living slightly outside a city center is laughable. Overall just disappointed with this company as a whole. Don’t do it unless you live in a large metro like Seattlle or San Fran. Not worth it if not..EmmaLizBeth529Version: 2.291.0

✓ Worst application i have ever seenThe worst business stratagey doordash is literally favour to merchants. There is no time management, merchants will delay the delivery for 25 minutes but driver will get assigned that delivery at the same time with merchant if the drive arrive early merchants will shout on the drivers and make them wait if we wait too long our rating will get affected. Fairs are really very bad. Driver should have freedom to decile order if it is not worthy to him, declining order should not effect driver acceptance rate it should be affected when the dasher decline 2 to 3 orders continues. Rating should change 0.05 per rating decreasing or increasing should be in the same value. Order should assigned to dasher according to the merchants acceptance and delay time. Better change the customer service to some other those who can understand better English. It’s taking lot of time with customer care once we call to customer care for any issue it takes atleast 30 minutes time waste to make them understand worst customer service. App works really worst some times it shows jason objects as a developer i know the issue what ever the error it should not display on the app. Merchants are really frustrated with doordash and showing that frustration on dashers by insulting them and asking them to do what they want..Palvai reddy1119Version: 2.32.1

✓ Improve DD appI’ve only been driving since June and I really do enjoy the job…..when the app is working properly. I’ve spent a lot of time ‘chatting’ with Support or speaking with them by phone. I’ve had several different app issues and most have been addressed. Today was the worst. It was absolutely crippling. After accepting the order, I drove to the restaurant and picked up the order and put it in my car…all ready to go. All of a sudden I had no way to inform DD that I had picked up the order, no information about the delivery other than the customer’s name and no way to contact her to let her know it might be a little longer than was first thought for receipt of her food. I went into the restaurant to see if they possibly had her address or phone number. No. During my time in the store, another dasher came in looking for the order for my same customer!!! DD had moved the order from me to the other dasher because they hadn’t heard from me so they assumed I wasn’t going to complete the order. Bottom line? I passed the food to the new dasher to deliver. She would receive the payment (as well she should) and I not even lost a lot of my dashing time, I LOST THE $$ FROM MY ORDER. Unacceptable. This is a fabulously successful company….they should have state-of-the-art technical equipment. Like I said, I really enjoy the job but issues like this MUST BE addressed..RtsyladyVersion: 2.206.0

✓ Low payLow pay order- not satisfied.GdgjfjgjiVersion: 2.269.0

✓ Worst food delivery company for its driversThis is a company which punish its drivers by releasing infringement notices for being late but doesn’t pay for waiting at the restaurant. I waited 25 minutes at the restaurant for food, unable to cancel as it will cause decline in acceptance rate and received a few bugs. They never pay for extra waiting time but will punish you for getting late. They even can block account. Their many of the support agent doesn’t bother to reply for the issues. One day I have to wait for 40 minutes to make one of the closed store deliveries cancel. 5 out of the 6 support agent started the chat and then never replied for minutes. This is not a good company for the drivers. If u get chance use either uber or menulog, they pay you if you will for waiting extra minutes..Baljinder1992Version: 2.254.0

✓ First time I got cheatedI was thinking DoorDash was a honest group. My orders were pretty fair as a lot goes into our car and time as dashers. I know they use to take the tip money and play them into the drivers payments. For the first time I noticed how they are now doing that with the “peak or “promo pay” I was noticing 7$ and 5$ orders I said to myself how can there be a 2$ promo and the whole order only be 5$ that would mean the base pay is 3$ and I know I never have and never will accept a 3 $ order. Anyway I’m until now I thought we were finally getting paid for work but a 3$ order in California lol gas alone to do the trip cost 4 so why would anyone lose money for you guys? What a shame it is now I never even had to look at my pay bc u guys. We’re on it and fair and paid what we should get but I think with a 2$ promo running I had 3 orders all that were 3$ base comon greedy to say the least. All I can ask is plz try to be honest don’t put a promo if ur not doing promo prices. Understand we are in cali every order should be at leader 10$ but min is 7 or not worth it we would be loosing money. But certainly don’t mislead and con on the promos I don’t know why y’all just started the conning on them as u we’re keeping it legit. Oh well I’m sure I will be reading about this one soon how doordash uses fake promos to intisce drivers. And if u could actually give me some extra pay for the lies aand inconvience.Dashcr8zyVersion: 2.208.0

✓ Not many ordersIn almost 3 hours I got 3 orders only made $18 only.Harry00000233Version: 2.268.0

✓ Unable to complete sign-upSays it’s taking you to a 3rd party verification checkr site… Then just a white page and nothing loads. Hit back and it sends you through a loop of having to re-login and 2FA only to end on the same blank screen..FairbrotherDVersion: 2.294.0

✓ ImprovementsI’m writing this from the perspective of a door dasher , the app is extremely slow and time consuming to log on into . I have trouble with initially providing photo ID to which you need to move onto actually door dashing . The app makes me do this every time and every time it is slow and doesn’t work . I have had to log in and out of the app , close the app repeatedly in order for it to eventually load I hope these bug fixes get improved within the near future .._aabbgguinsbVersion: 2.303.0

✓ In map feature could be betterThe built in map feature could be better. The map is half way cut off by the customers order and delivery information. This makes it difficult to direct where you need to go. It would be nice if you can permanently pull down the customer order and delivery information tab to do so, however it is just locked in place.Joel alheitVersion: 2.280.0

✓ Poor Code AppTonight I had an order to pick up at the merchant and when I arrived, I confirmed that I was waiting for the order. The app logged me out and I couldn’t get access to it and proceed with the order but I called dasher assistance reps and couldn’t help at all. What do you do in this case? Very poor development of the app always has an issue with the ratings and order..Mahit The BeryVersion: 2.295.0

✓ Worst App to use as a driverI use menulog Uber and Doordash. But the Doordash app is the worst of them all. I don’t even know where to start. Firstly if you get a trip you not seeing the route. It’s so zoomed in you see someone’s backyard that’s it. Till you stop and zoom out the timer is run to zero and you missed it. Then there are the notifications. They are non existent. They rely on the messaging app but if you have a spam filter it won’t happen. Also the whole interface is so fiddly it is impossible to use, if you want to pause your dash it takes you ages. With gloves it is impossible. If I could give it 0 stars I would. It is very frustrating..JreutlingerVersion: 2.234.10

✓ FrustratingI received a job for a place that’s quite a distance and the job was $4.24 the app was playing up I’m a dasher got pretty frustrated so I had enough and I had only started not worth the petrol and time I have no patience! 😳came home updated the app probably needed the update! I’ll try tomorrow! 🤦🏽‍♀️.Titahi Bay oneVersion: 2.247.1

✓ App needs workStuff is always going wrong with the app and support will just tell you to uninstall and reinstall. They provide little to no help regarding compensation when the app isn’t working. Uber eats works much better and has much better support..Driver guy18Version: 2.309.0

✓ Terrible app-CheapJust losing money and gas, nothing else.K SeanVersion: 2.270.0

✓ Network IssueApp has a network issue and lags a lot not good for a dasher ..needs to improve a lot.Gokul SaravananVersion: 2.280.1

✓ No order on last shiftI hardly got a order after long time.Hardi90Version: 2.270.0

✓ Worst delivery app for DasherThey are just here to earn money by reducing our delivery fee and giving us baseless deals just to earn money from the customers Most of the time they don’t even pay 75 cents for a kilometres Hope they will change the policy or nobody will work for them.LordbackerVersion: 2.311.0

✓ Worst app to exist make money on hard working peopleI called customer service for her to tell me the app has a bug and that they fixing it I’ve never gotten my pay whenever I needed it I have worked for the money your service allows me to take it I do not do deliveries because I love delivering food. I do because I need the money . I called customer service just to cut on me when I asked they’re name. I am a software engineer and a project coordinator at a pharmaceutical company and for the national bank. And I can’t believe how Doordash treats their employees I follow the ceo on LinkedIn and see him support the biggest crap. Learn how to value people that work for you. The value of money is different for everyone and the ignorance and greed of these people disgust me. I did two delivery in 3 hours earning a total of 20$ minus 20$ gas it cost me. Really looking forward bringing you guys in court for the fast pays fees you guys charge and still don’t delivery then add a condition to wait 24 hours and if any payment changed to wait 7 days. People working for you guys aren’t rich. Hope you guys get bad karma and bad luck and no happiness in your lifetime..Schmurda123Version: 2.233.0

✓ No orderNot getting order not Getting salary on time.AkmeetVersion: 2.282.0

✓ Not workingApp is not working i am trying to sign up even website is not working just reloading all the time pls fix it.UuuuuuaawwaaeruudhsjyceVersion: 2.279.0

✓ Get a real job, don’t waste your time!The money on here is absolutely not worth the time and resources you put in. You regularly get bad directions, horrible pay, unreasonable pick up locations and customer demands and you have every refusal and late delivery logged on your record and impacting your rating, regardless of any valid reasons you might have for them. For example, the app will send you to a crowded shopping centre car park and just count that as you arriving- does it take you ten minutes to find a park, only to discover the staff there haven’t finished the order yet when you arrive? Tough, your problem not Doordash’s. I use this app occasionally between work shifts but there is no way that anyone using this app for their main source of income is going to make anything close to minimum wage unless they are extremely tactical about it and “Dash” only during peak hours and bonus pay periods, which runs contrary to the whole “work when you want” flexibility narrative they promote themselves with..Miccy2000Version: 2.303.0

✓ Launch in AucklandHello there, when DoorDash will launch in Auckland, Nz.Ror RjayVersion: 2.252.0

✓ Less payWe are getting very less pay nowadays.Madboy332Version: 2.268.0

✓ Very slow not enough deliveriesVery disappointing stays in app for hours and it’s does not even give $7 hourly, and have to pay for fuel cost on top of it..ParasthestoneVersion: 2.254.0

✓ Doordash and it’s action action racial abuseI been dashing with doordash for quite some time. Last week when i was about to complete a second order of the batch order i was racially abused, the customer used all the slurs that he knows against me for not delivering his order as the first order in a batch order. I immediately called the door dash emergency line to complain. After an hour i get a mail from doordash warning me who was the victim saying that i created a unsafe environment while delivering. That’s when i realised doordash doesn’t care about dashers or how they treated they just care about the customers and their ratings!.PranaybittuVersion: 2.284.0

✓ Bad usabilityIt looks like the developers never tried this apps. They didn't even try to log in. Usability is zero.Alex121314151617Version: 2.309.0

✓ Buggy appAfter updating new version.. I am unable to decinle orders .. unable to unassign.. it shows black screen. Already raised concern to support team with screenshots but they l sent me an email with basic troubleshooting .. lol.Shaha113Version: 2.178.0

✓ Not easy to useDasher is good app for make good money in short time. But There are bugs in this app I have seen. When schedule time start and I ALREADY sign in, I get text message notification after 15 minutes every time that “you scheduled yourself to start dashing 15min ago. Your dash will automatically end if you don't sign in soon!” We have to check frequently “Dash now” in enable or not because There is no any notification and sound for this. When schedule time starts, There is no any changes in app, as well as we don’t do ‘Dash now’, so what should I do next?. So these is not user friendly. Need improvement..Leena viradiyaVersion: 2.58.0

✓ Not worthyI have scheduled my dash today for 1 hours but something is glitchy on app so i just do the relaunch the app and they show me is my schedule is ended . I talk with agents they said that it will never happen again . And after that i have scheduled my dash for 2:00pm to 9 pm and i got the message from their side is “ Hey Happy! You've scheduled yourself to start dashing in 30 minutes!” And again when i have tried to dash again so that time I am little far from my dashing location and go to that location again the application glitches and here I tried as per their statements on first time after saying sorry for issue they said to if you will have any problems like this uninstall and reinstall it but 5 march 2022 I have wasted my half of the day. So , please don’t think that doordash is helpful for extra money. I have very bad experience and dissatisfied with doordash. I am here giving them one star for my previous deliveries. Please, Don’t do this things because we are not happy. VERY DISSATISFIED CUSTOMER..LkhijVersion: 2.214.0

✓ Bad experience with appThe app is not good for dashers. When customer wants dasher to hand over the food to them or meet at door. The app won’t give you option to take a picture. Customer can easily manipulate and have free food by marking the delivery ‘Not delivered’. Technically, when the app is tracking you and knows that you are destination then how it is a violation. And if it happens again, your account will be deactivated..$jeet$Version: 2.294.0

✓ Could be betterI been dashing for a few months now and I honestly think the app could be so much better. Firstly, when two orders from the same place show up at once; we should be given the option to either accept all or accept one. I had a retail order that was more than half an hour away from my location but because I accepted the other order, I had to accept the long distance one too. Secondly, base pay is too low. $2-$3 is nothing especially considering the amount of wear and tear and gas you’ll be needing when working as a delivery driver. I believe it would be more fair to give a honest base pay plus tips of course. Third, there should be a mileage limit. Especially if I’m dashing in a certain area there is no reason I should be given the option for orders that are 10+ miles away. Of course I don’t have to accept them but it makes more sense especially if we’re choosing a select area to dash in. Lastly, for the dasher retail orders, we should be able to zoom in on the pictures or at least get clearer pictures. I’ve had a couple of times where I had to strain my eyes just so I could see the correct measurements on a product. Not to mention, these photos/ products should be up to date. If the company changed their packaging then DoorDash needs to include the picture of the correct packaging so there’s no confusion..Special.KiyVersion: 2.174.0

✓ App not well considered for Aus dashersThere’s an ongoing pop up for setting up red card when you are trying to schedule a shift. Red card is not even required for Australians. Basically, you can’t schedule anything to work and it was a waste of time to go through all that lengthy process. Customer support doesn’t even seem to understand the basics of the problems users go through. They are sending the default answers. I wasted 2 hours of my time to go through the signup process but couldn’t work at all. Was this app even tested before rolling out to the users?? Very disappointed!.Vivid_oneVersion: 2.180.0

✓ It’s ok.App is ok. I have issues with the maps. Usually faces in the wrong direction when I start. That’s not too big of an issue. What is an issue is getting an order that’s a 20 minute drive out of your zone and having to drive that 20 min back and not getting anything until you return to your zone. If a restaurant can add a gratuity when a party is a certain size, DD can do the same with a certain distance. When you’re in the middle of traffic, you really can’t see how far it really is and what kind of tip they leave until after you accept and stop at the location. Sometimes even going into another county. And forget about reaching support if you’re a dasher. I called 5 times and the automated thing just kept taking me in circles until it hangs up on you. Chatting, I was able to get someone fast through customer support. Dasher support? Nope. No one answered after waiting 30 minutes. Other than that, it’s been ok. Just don’t know why my deposit for the week was shorted from my actual amount. That’s the reason why I called the support line. Another issue I came across is wait times on food being ready. I keep having to unassign orders because they won’t be ready for 15-20 minutes. I’m not waiting that long for $5. They need to make it so that we won’t receive orders until it’s ready for pick up. Other than that, we’re just waiting time and $6 gas.Arios1977Version: 2.215.11

✓ BuggedIt will just do nothing. While sms messages received. Interface is screwy no accept screen is shown. Even if closing reopening app does not work. Exact SMS: 1: New Order: Go to Coles 2: You have a new order! Please press 'Accept Order' or the order will be removed from your app. 3: You didn't confirm this delivery in time. We've removed it from your app. If you'd like to resume dashing, please click 'Resume Dash' in your app. And acceptance rating automatically goes down by 1% because user do not have control to the interface whatsoever. So either some network packets were lost and the app do not handle them with tolerance or the app was simply using insecure networking protocol which just opens the door for hackers..X23vccVVersion: 2.294.0

✓ They are thiefI worked for door dash for 2 weeks, but on the day of payment it said my details are are incorrect so they can’t pay me and there is no option to edit or update my details and i know its correct details and every time i contacted support team they said my case has been escalated, but never got reply from them, they took my 100+ dollars and after waiting for more than a month i had no option and till now never got reply or my money which they took, do not use door dash they are theif..Kp00-Version: 2.239.0

✓ Fair but not worth itListen, I never write reviews. But I figured someone deserved to know. If gas was like two dollars cheaper, this would be a great little side hustle. But DoorDash pays you the absolute bare minimum they possibly can. You have to rely solely on people‘s tips and not a lot of people like to tip. And it shouldn’t be a requirement for people to tip at all(should only be common courtesy). But the only reason people who DoorDash get upset at people for not tipping is because that’s literally their main income. And it really influences your order because if you don’t tip, they usually get about three dollars to four dollars at best. And a lot of people don’t like to accept those orders. Sometimes people take advantage of your lopaying order and steal your food or something worse. All in all, it’s not the door Dasher or orderers fault, it’s just DoorDash being greedy. When you DoorDash, you really are just earning what you spent in gas. You have to do over at least eight orders in order to make even a couple bucks on the side. If you have a high-paying job and do this on the side, go for it. But you can’t do this by itself. you would think that when you accept an order from a hotspot and it takes you to a really far distance, that they would compensate you for that. But they really only tack on an extra dollar or two. Not only does this seem like a waste of gas, but a waste in time. just consider this before you sign up..JJ loves horsesVersion: 2.239.0

✓ DD is a dead end companyIt’s only a matter of time. They can’t make a profit because apparently they either don’t know what they are doing or the company just isn’t sustainable to operate. I saw a review about it from a writer explaining how expensive it is to run a company like this. Poor Door Dash! Yet here is the actual truth. If so much money is spent running it, why is no one but the higher ups happy? Why doesn’t the app work properly if they spend so much to constantly update and pay engineers and tech guys all this money? Because it’s glitching and crashing and creating issues for everyone- merchants, customers, and drivers. This past week their instant pay platform through Payfare crashed. Sure, we don’t know if it had anything to do with DD but it’s a little suspect that it happened following an update. The updates cause massive problems. And guess what? I’ve been on it for 4 years and the app wasn’t a smooth ride back then. 4 years later and you haven’t ironed this out?? In fact, I originally started with DD then went to UE because UE’s app was just so much better. Still is. The company is too!! The only reason so many people are using DD is because they monopolized the market by forcing their way in- listing menu’s and services without restaurant’s permission, etc. Had they done it the ethical way they would be like UE, and might be around in 10 years. But they don’t do anything ethically, it’s all cut-throat at DD.PSAfordriversVersion: 2.298.0

✓ App needs workAs drivers are the most critical component to keep this business going you would think that the driver app would be first rate and flawless especially as a competitor to Uber. Then when trying to diagnose the problems there’s no real solutions, just “its most likely a user issue” more like it’s a app issue. Multi-billion dollar company looking like a startup :/.Hockeymad13Version: 2.282.0

✓ App is a nightmareUsing this app is a night mare. I accepted a order and showed the order to the restaurant and started waiting. After 20 mins of waiting when the order was ready the cashier wanted to confirm the order number but the app decides to go blank. I signed out than signed back in multiple times but still didn’t work. I called the dasher support team but their option #2 for dashers didn’t work than I chose opt #1 and they transferred me to an agent just to be told to uninstall the app and reinstall it. I can’t even reinstall it now!!! I wasted 15 mins driving to the pick up location than another 20-30 mins waiting for the order without being paid Please resolve this asap!.DasherA71Version: 2.283.0

✓ App doesn’t workI have deleted app and reinstalled multiple times but the app just doesn’t work. It constantly takes you to the page of doing the course which I have completed already multiple times. When I log on it asks to update personal details but within a second it’s taking me back to the online course again without time to key in address… my partner is having exactly the same issue… how can this be fixed? I have searched online but nothing has worked. I also received emails asking to complete personal details otherwise my account will be deactivate but there is no way to do it through the app when it’s broken!.FranRoseAUVersion: 2.265.1

✓ Save yourself the headacheDon’t get me wrong the app itself is okay sometimes when they’re not having technical issues but believe me when I say this is you have a problem customer support is absolutely zero flippin help. This is week three story of a dasher countless emails calls chat supports supervisors and resolution teams I can’t even get into my account. I’ve had my account for almost three years about 3 months ago got reactivated and started to dash again only to receive a “login error” finally get through to support told the team will email me a day later contact again and this time I’ve been told I didn’t opt into a location privacy sharing contract on their end and countless other are dealing with this and they’re working diligently to get the accounts back “okay” we’ll next thing I know I still haven’t heard anything in a week contact again and now I’m being told there’s another person name on my account! Major issue my bank account and private info is on this app so what’s going on?! And guess what I get told I’ll hear back with the team about this and what do you know still nothing and here we are today two calls in trying to figure out what’s wrong and I’ve been told my accounts on the sign up process and I’m not active how does any of it make sense it doesn’t so save yourself your life and stress level before deciding to put your hopes into something like this only to be royally messed when you need help from them.Melissah33Version: 2.206.0

✓ Not worth at allDoordash will give promotions , but what is the whole point of giving them if we are not getting orders . Being a top dasher . I got 2 orders in 6 hours . Made $1.50 per hour . I never expected that this is what it look like as a dasher with doordash . It shows busy and peak pays . I wish atleast, show us it’s not busy . We won’t waste our time going out ..Raj8143Version: 2.236.0

✓ Too many dashers in one areYou guys have advertised your business soo badly. The first 6 weeks of working was great was really busy peak times were great. But now I can’t even make $50. Peak times are like nonexistent and it’s just a joke you have allowed too many people in the one area to sign up and now the drivers that have been doing it for weeks are now missing out and can’t make the income they used to off it. Why would you allow so many people to sign up to be delivery drivers when there isn’t enough deliveries for people to make decent money. For me this has been a big help as I am in lockdown and don’t receive government assistance. You really should’ve though of this better because now I’m looking for another way probably go to Uber eats. Not to mention the time I would have to wait sometimes for and order up to 40 min I’ve waited to pick up and order also gotten orders that were due to be picked up 10 min prior to me accepting. And then being sent 20 min to drop off an order and only being paid $12 for it. Your company is a joke!! And you will lose a lot of staff for this!!.NeksksankVersion: 2.192.0

✓ No driver support for account reactivationI have been trying to activate my account from last 15 days but despite completing online training and sending my certificate multiple times still on app its asking me to complete training. Customer care guys just pass the time on call and every time they say that account will get activated in two working days. They don’t solve the issue rather they are just passing the time by giving new time line for solution. Guys don’t waste your time and effort by talking with customer care, I think better solution is to uninstall doordash and start delivering for other apps like Uber and Menulog.WinvineetVersion: 2.258.0

✓ NO PAYMENTAfter delivering of 3 Weeks , still didn’t receive the payment, reached customer support multiple times in last 3 weeks, no one cares about the Dasher, feels like waste of time doing Dasher..AnandTanishVersion: 2.239.0

✓ Dash Now, location matters!The Dash Now times and schedules are totally dependent on orders coming in from the area you’re working from. If you’re working in a regional area you won’t get that many job opportunities, anytime, any day. Your location determines how often you can dash. If you’re in a big city with a large population, great, you’ll always have jobs but not in small town or a regional area. In regional areas you’ll be lucky to get jobs even at peak times, especially if there are too many dash drivers around in those times. Location matters!.Ms G~Version: 2.210.0

✓ Improve calling system to the customerEverytime try to call the customer, it says number is incorrect, sometimes also there is no option to text messages to customers..LkighgsVersion: 2.280.1

✓ Disgusting appDoordash is the worst app to download. The delivery time is very less and drivers often take risk by driving fast to deliver the order which may cause accidents. Doordash continuously forces you to complete the delivery. My account got blocked and I still don’t know the reason. I had 30 dollars in my account which I could not cash-out. Avoid using the app. The customers receive the order and still complain that they never received the food. This app is a real chaos and should be avoided by the drivers. Rather use Uber or Menulog as they have better interface and are driver friendly..TareeekhVersion: 2.198.0

✓ Incompetent supportWhat a failure of an app. What are the hiring standards for customer support? Why they don’t speak english? Why they don’t know anything about the app? I contacted support which took 3 hours just to escalate the issue to another incompetent employee who just too 3 days to send me nonsense email about another issue. The employee did not even read my issue. What are the hiring standards again? Failure of a company..Unsatisfiedcustomer1235Version: 2.309.0

✓ Distance estimate is in milesHey, we’re in Canada and we don’t use miles. Can you please fix this for once?.Rrm2382Version: 2.270.0

✓ The app has too many glitchesI have been asking the support agents to help me schedule a dash (which I was able to do so myself all the time). There are no available time slots for any of the days anymore! The ones that were showing yesterday are not even there for any of the days. Not even the peak times. DoorDash System is honestly a glitch itself and doesn’t even want to understand the issues of the dashers. All they tell you about is to do troubleshooting steps which we keep on doing but still nothing is working anymore. Honestly it not worth it anymore. And all the favour goes to the top dashers and merchants..Helloworld_101Version: 2.210.0

✓ The app keeps crashingThe app keeps crashing, and because of that I have the following: 1- I lost percentage from my acceptance rate when I get that I received an order & in reality I did not receive anything. 2- The dasher support has no respect for the dashers many times when I call they try to close the chat even without solving the issue or helping and when you get mad they tell you we need to keep it professional although we dashers are dealing with a non professional dasher support. 3- Door dash needs to understand both work with each other so Door dash without the driver’s are nothing and the driver’s without Door dash are nothing so it’s a partnership. 4- The dasher support tells you to fix the app issue follow a following steps although it doesn’t solve anything. 5- the app doesn’t show you clearly the address clearly what I mean when we dashers receive an order what the app should show is the address of the store and the client in order to decide to take the order or not so both addresses should be listed not look at the map that even it’s not clear. 6- The GPS has a problem it keeps moving around which makes it confusing and lots of time the I found the opposite direction is faster and saves time in delivering orders. 7- lots of time the app is working suddenly it turns off and I need to restart the app. 8- Lots of time they tell us if the red card is not working are you willing to pay it from your money and we will refund you and I did it once and that was the last time when door dash where almost not going to refund me my money but after a big fight for several days I got my money back. 9- Lots of time in the late night I was sent to deliver an order for a client and I find my self in an un safe place where that person orders from DoorDash inside the park with no lights and suddenly someone comes knocking on my window and that is really not funny my life has a value our safety has a value. What should be done after every delivery the app should ask if it’s a safe area or not we really have families that they care about us. So DOORDASH fix the problems and don’t take my negative comments as bad but instead to make it better for both. We all work together RIGHT. Please contact me if you need more information.AshraminhoVersion: 2.294.0

✓ Needs major improvementsLet me start off by saying that DoorDash pays way better than uber! That’s the main reason for my 3 star. HOWEVER! It needs to improve the way it pays out its drivers. Uber only charges .50 cents for instant payout while doordash charges $1.99 and I’ve added my card several times and I still don’t have an option for instant pay. They really need to work on fixing this. Another thing is I don’t know if it’s a slow month or not but they are hardly sending any orders, I’m a 5 star top performer and I’m out driving and receive little to no orders, for that reason I have been doing uber because I cannot afford to be out driving and wasting my gas. Please note that I always go during dinner so no it’s not because I’m going during non-busy hours!! Almost all fast-food locations should be removed from doordash, we don’t have time to wait over 15 minutes in the drive-thru, we lose money when we end up having to wait for the order, I wish doordash would understand this. The fast food locations I have the most issues with are POPEYES #1, BURGER KING, WENDYS, AND MCDONALDS. PLEASE REMOVE THEM OR DEMAND THEM TO OPEN THEIR DINING ROOM FOR PICK-UPS OR CHARGE CUSTOMERS AN EXTRA FEE FOR PICKING UP FROM FAST-FOOD CHAINS. And lastly, tip should be a requirement, there’s no way I’m going to drive over 5 miles for $2-$5 order, that is just a no! The minimum tip should be AT LEAST $3 and even then I will consider accepting the order..Cerva2020Version: 2.209.0

✓ Doesn’t WorkHonestly, DoorDash is very popular where I work and I thought that it would be easy to use and apply for… The application part was no problem and I got an email and within 15 minutes of replying, so I downloaded the app and then was faced with the problem of “Login Error” So like any normal human would do I searched up the error problem and apparently i’m not the only person, but they seem to uninstall and/or clear cache, restart the phone. Ive done all of these options!! and nothing has worked the app wont even let me go login without there being a problem!.Ava SuchVersion: 2.215.11

✓ FlexibiltyComplicated.Gsarna87Version: 2.282.0

✓ Unfair decline policy & low pay & no tipsVery low number of orders. Almost No tips. Unfair decline policy. Waste of time. Not even get the gas price …forget amount earnings. Very much dissatisfied..Navid826Version: 2.269.0

✓ Pickup Time Always Off90% of the time you have to wait 15 or more minutes to pickup the food. Do you get drivers to come to the restaurant at the same time you give the restaurant the order? UberEats, your competitor, has the food ready for pickup as soon as you get there 90% of the time. Your algorithm sucks DoorTrash..Jjay333777Version: 2.240.0

✓ Love the job but hate dealing with support servicesI absolutely love dashing. I really really do. But to call support or anything besides from helping me close an order, they’re kind of pointless. I have had money stolen from me (dasherdirect but all the same) so I basically dashed for free a whole night. Then was penalized with a contract violation that has nothing to do with me. Then have my completion rate deducted for traffic accidents (which aren’t my fault) like being rear ended while I’m at a complete stop or having to change a flat tire. The continued avoidance of having a supervisor contact me for issues like orders just disappearing from my account after accepting them and it has affected my completion ratings immensely from 96% to 87%. i’m starting to wonder if supervisors even exist or if there’s really a specialized team that takes care of these things like open cases or system issues with the app that’s also affected a lot of top dashers. I do everything I possibly can to avoid contacting support because I can’t seem to talk calmly or patiently with them anymore about any issues that I need them to support me on. Most agents are just so focused on apologizing and not listening to any of the issues. with how things are being handled I no longer have any confidence that anything will ever get taken care of. I am so frustrated and aggravated that there is no one or anybody that can help with Dashers they have the same problems or even worse..MayseemouaVersion: 2.253.0

✓ Please do something about the navigation!While the app itself is a wonderful way to earn some money if you’re a college student like myself, the navigation system is horrible and outdated. I’ve been driving around town multiple times trying to find my way to an order and it has just completely taken me to the wrong area. What prompted me to write this review was the instance that happened to me today, resulting in me getting a 1 star review, almost lowering it to the point where my account may end up being deactivated. Since this customers house was right off the road, and there was no driveway to my knowledge, I ended up having to pull up onto their front yard to drop off the order, when in reality, there was a driveway, just behind the house, easily accessible about two blocks down. This was also noted in her instructions for the order, but I could not see those because I was trying to follow the directions the navigation app told me to take, which was to take a driveway that used to be in the front yard. If the system was updated to the point that I could’ve A: seen the customers instruction while following the navigation apps instructions or B: updated recent enough to have known that there was no driveway in the front yard now, and it was obvious it had been gone for years at this point, then this could have been a seamless delivery with no issues..Iron finderVersion: 2.253.0

✓ No compensationDoordash won’t give any compensation for delayed order from the restaurant, whether you ten minutes or one hour. And the support team also won’t help either they just simply say to wait more or unassign the order. So after long wait you have to cancel the order and get nothing. Disgusting.GurpritsinghVersion: 2.287.0

✓ Doordash vs Ubereat vs Menulog Personal experienceDoor dash Pro: 1. Highest base pay 2. Suitable map adoption Con: 1. Worst time management system among the three- you could wasted 40 minutes on one order using DoorDash. However, for Menulog you get delay compensation. Ubereats has the best time track system, you rarely wait for Ubereats order 2. Stupid zone system - I don’t who designed the zone system of the DoorDash, the zone system of the DoorDash is based on the starting point not the destination, which means you may travel to a place that is 10-20 minutes away from your starting point. As a result, you will need to drive back to your zone to receive orders. 3. Not many DoorDash restaurant partners - you only get orders during peak hours. Probably 10 orders pay day. However, you could get 30-40 Ubereats orders per day. 4. Lowest hourly pay, although the base pay is good, but you will waste at least 5-10 minutes on each orders you received from DoorDash dues their terrible time management system. Conclusion: Not recommended.UID:1774370Version: 2.221.0

✓ Spend more money in gasI guess depending your area, but you’ll get little to no orders even in hot zones. When you finally get an order it’ll be around $5 to drive across the country..Lil.fappyVersion: 2.236.0

✓ BugsI’ve been working 9months for doordash. That’s the first time ever I rate an app but that’s my last hope to get my problem solved. When I try to put my phone number on the app it says that it’s not a valid number in my country (which it is). Everytime I arrive at the customer’s adress and I have to call him I have to ask the customer service to telle the customer that I’m downstairs because my number is not associated to my account ... It makes me lose so much time... The customer service is so slow even through the live chat sometimes they don’t understand simple things such as « can u please call the customer for me and tell him I’m downstairs my phone number is not associated and I can’t do it myself ». They reply sometimes after 3min « what’s your name ? » or « what order » as if they couldn’t know it 😭 The app never makes any song when u have a new delivery and you’re on the phone and it affects your acceptance rate. I have received that if my acceptance rate reaches 50% my account will be desactivated. Some buttons are impossible to touch reach despite that I have an iPhone X it’s like if the app si not suitable. For example I can’t click on « impossible to find the customer » which is a very important one. So many times the restaurant didn’t know that they had a delivery and you are the one who tell them by coming at the restaurant. So they start the delivery only after u coming ... Please increase your budget for the IT and the customer service.Reda75xxVersion: 2.122.0

✓ Well organized but could use improvement!The app is well organized and allows dashers to have more freedom and flexibility. The UI is slightly outdated and the app crashes randomly. Recently, the app will crash when I end dashes. It also has navigation struggles and trouble loading the navigation. It lags and stutters. But my main reason for writing this review has nothing to do with stability. It’s more about safety. When the app gives you an offer to pick up an order, the map is often misleading. I will think I’m going to a safe area then suddenly I’ll find out it’s in an extremely unsafe town or area. It would be really helpful if the offers could detail the towns that the restaurants AND the homes are in, even if you have to click for more details. As a female dasher, this a major concern. I try to avoid areas that could pose a problem, but sometimes I’m not 100% sure where I’m going. On top of that, if dashers could blacklist certain towns from their region, that could be helpful. I hope this suggestion is taken into account because it would absolutely be a game changer for me because declining orders affects my acceptance percentage. Overall, the app brings customers and dashers together fairly well, keeps communication open, and allows dashers to make some cash. However, the app is glitchy and needs stability improvements. It also could be more helpful if it gave dashers more information about the deliveries BEFORE they accept..VilasTheGreatVersion: 2.250.1

✓ Not creating any more account for dashersMy concern is if you are not accepting applications any more than stop promoting your dasher app for becoming a dasher. I am trying since so many months to become dasher but not able to create account but regularly getting ads for the same. I request you stop giving so much ads if you don’t want to more dashers..Quantum victimVersion: 2.294.0

✓ Not Worth ItApp is alright not better than uber though as there are more steps and it does get glitchy. Work wise it was good when i first started. But now barely make $15 hour at peak times. Im writing this review after sitting here with no deliveries for 2 hours. They dont care about drivers and youll find that when u chat to them after waiting 30min for a order that was supposed to be ready 30min ago..RealManReviewsVersion: 2.272.0

✓ Couple fixes1. When u have a dash scheduled, u should be able to reschedule it to any time. I guess it doesn’t allow if a dash is not needed at that time. But that’s not right, I still wanna dash in that time frame, but maybe need and extra 30 minutes before etc. if u have it scheduled from 10 am to 10 pm for example, I should be able to change it to 11 am to 10 pm, rather than having to delete it altogether and now my only option is 4-6 pm for example. Needs to be fixed 2. There’s too many times lately where dashers aren’t needed. Idrg the idea of not needing dashers anyway. That’s the name of the game, if u don’t get an order u don’t get an order that’s the risk of dashing, but to not allow me to dash if I wanna dash because u don’t feels it’s needed, is stupid, and then literally in 2 seconds an opening might appear, doesn’t make sense. Or if u have a certain amount of dashes you should qualify for “dash whenever”. The acceptance rate is a horrible way to decide that. Would u accept 10 orders in a row for $3 for 7 miles? Yea me neither, so because I’m smart I get penalized on the acceptance rate and now I’m not a top dasher? 3. No order should be blow $5, idc how short it is. There’s no excuse. It’s ridiculous, cuz yeah maybe it’s 1 miles drive, but did u factor if there’s a delay at the resteraunt? Delay with the customer? App problems? Now I’ve literally almost just made $3 for an hour or 45 minutes? Yea I’m exposing lol 4. That’s it for now.Raymond Minewiser JrVersion: 2.260.0

✓ Free serviceDue to Gas expenses, the order distance was far from , it’s not economy for ,i just spent-time and gas for give orders to customer , i almost worked free for Door Dash Company.Loyalsourena20Version: 2.267.0

✓ Confusing, unnecessarily strict on deliveriesThis app compared to other food delivery apps is so convoluted. Having to exit maps and then hit arrive, the text messages you get for orders, the “zones” are the most annoying, have to pick a zone and then stay in that zone unless you pull over end dash and start another again to pick a different zone! Getting an order that takes you out of zone ( which you a nearly every order) and then you have to drive back to the zone, so much mess around and complicated for no reason. I much prefer the easier delivery apps that just give you delivery opportunities based on your location at the time of order.Maines86Version: 2.258.0

✓ Horrible, withholds fundsI have never had a positive experience on this app, pay is barely worth the effort and every single time I have tried to withdraw money it gives me non stop issues, requiring me to call completely unhelpful costumer service reps who give zero solutions, weekly payout takes days longer than stated, every time I try to use instant payouts it states I haven’t signed up for it, despite doing so, and being approved 3 times at this point, most recently they tried to out my cash into a Doordash debit card(why on earth would I want my money anywhere other than my own bank account???) without even asking me, had to spend 30 minutes with a customer service rep(the first one hung up on me as soon as I stated the issue, obviously no one wants to deal with this issues others clearly have), just to get told I’ll get my money in a few business days, honestly close to just reporting them to the BBB, this is getting ridiculous, what is the point of using this app if they won’t even let me take out my funds. Frankly I don’t even understand why I have to go through a whole separate process to get approved for instant payouts in the first place, it goes to the same bank account, no other money transfer services requires you to go through a separate process with a whole week of waiting(waiting for what, exactly? Literally just put my card info in, that takes a few minutes to verify), clearly they’re just trying to stop you from getting money out.Assassin0011Version: 2.259.0

✓ Poor SchedulingDoor dash is not allowing you to schedule ahead of time on the particular day that you wanted to do the dashing. It is so dissapppointing that they will remove you from being a Top Dasher and not allowing you or giving you a chance to schedule yourself ahead of time. Even though you do it at the early time possible, there is always note as , “No Time Slots Availble For This Day”. It is quite annoying and dissapppinting as well..Wrd06Version: 2.293.0

✓ Cancelled my Dasher account but still chargedI have cancelled my dasher account few months back and im still getting charged on the monthly fee! You are stealing my money! Tried to call their contact center and no one picks up the phone for almost an hour! So i just hanged up! So frustrating! How could you have a contact centre number and you don’t pick up the phone! I totally regret signing up with the dasher app!!!.Jerry JadeVersion: 2.317.0

✓ TerribleYou make about 4$ in 45 minutes if there’s no tip and subtract gas charges you make around 2$z not worth your time at all. The food is never ready to be picked up when it’s supposed to be and you end up having to wait 20-30 minutes in the restaurant until it’s ready..Devin RSVersion: 2.62.20

✓ Worst appWorst worst delivery app They won’t pay you for waiting time at restaurant They always threaten you by low ratings and account deactivation The worst DoorDash app maps takes you to wrong location when you enter the restaurant or customer address with in the DoorDash app and worst is DoorDash customer service people who can’t speak English properly threaten you in harsh voice grow up man be professional when talking as customer service person They will deactivate your account by email without any warning so I appeal all the driver not to use DoorDash app instead use Uber Menulog which way better and dignified which gives the driver’s respect and dignified value to drivers.THARUNKTVersion: 2.296.1

✓ Not a driver friendly applicationToday I started to deliver an order which is 8km from the restaurant. I went to the delivery location showing in the maps(In app) where I couldn’t find the address and called the customer, then customer told me I am very far away from their location. I have double checked the address in the app which doesn’t have an house number due to which app took me to a different location. I have travelled a total 16kms to deliver one single order. I have reached support regarding the same they 0% interest in neither solving the issue. Finally, the worst part of this is app tracks the time perfectly and raise a contract violation alert immediately. The least I would expect is to train your support team to get as much data as they can to replicate the issue and find the root cause and avoid future instances rather than blaming it on drivers and deactivating their accounts..Manoj454Version: 2.206.0

✓ My Door Dash ReviewI’ve been DoorDash in for over two years now my first month was good I made over $1000 but it took them over a month to pay me that because supposedly my bank card info was incorrect eventually I ended up getting it with the same bank info strange huh felt like they didn’t wanna pay out also I dislike they charge a fee of 199 to do fast pay these past few weeks I haven’t been able to get a dash schedule I don’t know if they hire just anyone or what the issue is but this is my main job only source of income and I haven’t been able to get a good schedule since this following Thursday it’s frustrating I don’t understand how there isn’t any schedules available when I call and try to speak with someone they have a really bad accident and it’s hard to communicate and I feel they don’t understand what I’m trying to get across to them last time the mistakes me trying to get schedules for dashes it’s very frustrating and they say first come first serve which I feel it’s unpredictable and unfair sometimes I’m up for hours trying to get a schedule and nothing sometimes I’ll get a schedule for two hours and only make $25-$30 if I’m lucky I hope Door DashSees my review and makes changes so there is availability for all Dashers not just first come first serve so for that you get three stars.5 start DasherVersion: 2.242.0

✓ Prepare to lose time and moneyA dasher with 200+ within a month and I lost count how many orders disappeared or cancelled by themselves while I’m already at the merchant. Ring DoorDash and they will always say they have no idea what happened and can’t see what went wrong. If you are lucky they will compensate you $4 for your efforts. And as other reviews say, they favour the merchant and the dashers are always the scapegoat for all orders that are late. Especially big franchises like McDonald’s, they really hate delivery drivers and won’t give our orders till last. Most of the time I have at minimum 15mins wait at McDonald’s..HatedashingVersion: 2.212.0

✓ Unable to edit dashesEvery single time i try to change my dash it says failed i have it booked from 7am till 12am and i’m unable to change it to 2pm till 12am this should not be a problem because i have it booked it’s not like i’m trying to change it to 6am or extend it till 4 the doordash support blamed me for the problem and said there’s nothing they can do because they don’t know what times are available like!! and the pay sucks not worth it.Dallasf15151515Version: 2.124.1

✓ Notifications don’t workMost of time the notification doesn’t work unless you have the app running in the foreground. Even then, there would be pop-ups but no sound. The failure to notify made me miss a lot of deliveries, thus reducing earning opportunities, at the same time, reducing my order acceptance rating. :(.RuamanVersion: 2.62.0

✓ SCAMMERS - unlawful do not become a dasherThe door dasher Company deliberately does not pay GST on drivers accounts where your ABN is registered. Even though they know it’s the law. Because they heavily rely on people who cannot earn more than $75,000 as a deliver driver they try to scam you. I am get registered and they refuse to pay the gst. They do not pay GST. This is illegal in Australia and I highly recommend anyone who wants to become a Door Dash Driver in Australia to join our class action that we will be doing because DoorDash is not legally following the taxation laws in Australia. If you have an ABN that is GST registered you are legally required to charge them. DoorDash has to pay the GST on top of your delivery income if you are GST REGISTERED. This is a big scamming company and they refuse to take any support calls regarding the matter. DO NOT JOIN DOIR DASHER AS A DRIVER. THEY ARE UNLAWFUL..Scooby_stevebVersion: 2.259.0

✓ DeclinedOrder coming by text message but app showing nothing and rating also going down plz fixed problem.ShshskksnVersion: 2.295.0

✓ It’s not what it used to beThey’ve changed a lot about the app, some for the better and some for worse. I really don’t like how difficult it is to find support while dashing, and I don’t like that I can no longer review how easy is store was for pick up. Having the feature to be able to review a store as a Dasher felt like the employees of that store cared a little bit more about making sure that the order was ready, Dashers were getting everything that they needed. But now it feels like all of the restaurants don’t care about keeping things consistent because they’re not liable for late orders when you have to wait a little bit and there’s no repercussion or bad reading to keep them in check for giving even Dashers good service. The app itself glitches more often than I would appreciate, because I understand it’s a very busy app and a lot of users on it, however, it is more than just a few reasonable glitches so it does become quite a headache and a problem. Such as the fact that every dash that I start is behind by about one order, so my total will usually be incorrect for my whole dash until I hit finish dash. Overall, the app is not terrible. There just a few things that could be a lot easier for drivers to interact with while trying to efficiently deliver an order..DyoungdaddyVersion: 2.278.1

✓ Hand it to me deliveries errorDeliveries marked with “Hand It To Me” by customer always result in errors if you have to complete the delivery when the customer is not available. I always get an error message saying something like “we are really busy, try again in a few seconds” Also there needs to be an option to complete “hand it to me” deliveries with a photo as yiu have no proof that the food was dropped off and people have tried to scam doordash twice saying they didn’t get their orders when I have handed it to them. Also I don’t know if I am doing something wrong but the flash does not work with the app. I have to carry a torch around to complete deliveries that are left at the door at night. Update. Base pay for deliveries has dropped as well as the base pay for adding a second delivery. The second delivery takes you way out of your zone and would usually pay 3 times what they offer you when you add it as a second delivery. Because the base pay has dropped so much be aware that double deliveries are paying less than some single deliveries. Many times I have seen a delivery pop up and the pay wasn’t that great but I accepted it anyway only to find out that it was 2 deliveries. Not that common now to be making $10 an hour..Booboo1543Version: 2.265.1

✓ DangerousLast order in dangerous environment.Katerak21Version: 2.268.0

✓ It’s okay but...I’ve only been dashing for a week and I’ve already encountered some things that work against drivers. If an order isn’t ready at the restaurant, even if you let DD know, it still goes against your on time percentage. If you are picking up multiple orders from that location, all of your deliveries are going to be considered late, which mine were. Also, acceptance rate. I’ve only declined two orders, both large ice cream orders. Again, I just started so I don’t have a cold bag yet, and both orders were 10-12 miles away. It would have taken me two hours round trip on each order and I could tell by the offer totals that the customers didn’t tip. Perhaps a screen could appear after we’ve declined an order asking why we declined so you know why certain orders are being declined. Also, tips... on postmates, customers are given percentages of 20, 25, and 30% or custom amount when tipping. On a large postmates order you can make an extra $20/$30 on a tip. On DoorDash, the tip prompts when they place the order are $2, $3, $5, no tip.... so even on a large order or an order that is far away, you are spending more in gas and your own time waiting than you are tipped. This is a service and everyone is trying to make tips. It feels like the DoorDash app is designed to keep tips for the drivers low..Estee SmithVersion: 2.156.0

✓ Not good enough for useI was to think that with the popularity of DOOR DASH, that Dasha app would be really good, but unfortunately it isn’t. First of all I would like to have the opportunity to choose whether I would like to do two deliveries or one delivery in one go, instead I’m forced to take to otherwise have a bad rating if I don’t accept it. I personally don’t like to do two orders because half the time I’m waiting for the second order to be prepared while the first one sitting in my car getting cold. And the price for 2 doesn’t add up to 1 order so getting ripped off… Also having problems with arriving to restaurant when the Order is half an hour off being ready I have to waste half an hour of my time waiting when I could be doing other deliveries I think there should be some sort of time put on there for when the order needs to be picked up closer to when it will be ready. The other problem I have encountered is the maps with the app it doesn’t collaborate with the real addresses, on multiple occasions I have gone to a restaurant with the address that DOOR DASH gave me and it’s completely wrong causing me to have issues and delay in people‘s food. Definitely needs more work!.JjjjaazzhhhyyVersion: 2.214.0

✓ Can be betterDD needs a form of compensation. Had a double order that would total $13, accepted it, picked up one of the orders and then BOOM, the second one disappeared. Turns out it was canceled and I would still need to drive 7 miles for a delivery outside my zone only totaling a whopping,$7!!! Contacted doordash and the best they could do is tell me it wouldn’t affect my ratings. Obviously it won’t affect my ratings if that order just didn’t exist anymore and now I have to deliver the first order I already picked up, or else get punished for choosing not to because of how NOT WORTH it was. 14 miles for $7, in ILLINOIS, fun! DD does the bear minimum to compensate for distance, and I don’t know how but I swear they pay you less when someone decides to tip. Very misleading to the “You get to keep 100% of your tips” saying. DD: “Oh you’re total was $10 for a distance of 12miles one way? We’ll give you $2 base pay and the other $8 was their tip” people shouldn’t feel forced to tip an outragous amount on top of all the extra money they pay, just so it can guarantee their order to arrive on time or at all. Maybe people would order if they didn’t know all that. Also as a dasher, I don't know if I would order and The only time it feels like it’s worth dashing is when there is peak pay promos, which barely happen and if they do are at inconvenient hours..Mooglej10Version: 2.263.0

✓ They really only care about the bottom lineYou can tell DoorDash really only cares about making money. As a Dasher, I feel like everything is set up to benefit the company and so they put a customer first and penalize the Dasher. I’ve made deliveries where I had to find somebody’s tent in a fairground, and my car got hit and they’ve done nothing for me. Their customer service is so bad. It’s mostly people who English is their second language and I’ve never been able to talk to anyone higher than whoever picks up the phone even though I requested speaking to a manager on four different phone calls. They always say I should get an email but the email always includes a generic response that you can find on the website with no further helpful information and then they close the case. I’ve literally been doing this for over a year now and they won’t even give me a pizza bag for free. I convince my sister to become a Dasher and they didn’t give me the Dasher referral bonus. If I wasn’t in grad school and needed this in addition to my two other jobs for extra income, I would never do this. It is so horrible to their employees. They don’t give you anything and they’re just trying to make money off of you and any turn they possibly can. i’m sure they’re going to start losing customers and workers for how bad their policies and procedures are. I’m telling all my friends now who asked that it’s an awful job, and they should never do it..CrossFit JohnathanVersion: 2.285.0

✓ DoordashThey exploit you for your time . First of all you have to wait for an order for close to half an hour to get ready. If you choose to reject the order , you get a bad completion rate and if you don’t , you get a bad rating . After all the effort , you make close to nothing for that hour . Secondly , when your dash is about to end , they throw you to a far off place so that you can’t enter your zone before being time out . Its the last option to do doordash otherwise it’s nothing but an exploitation ..Mytz12@123Version: 2.237.0

✓ Algorithm is messed upThe platform assigns far off deliveries which are not feasible on bike . Which after being declined , acceptance rates decline due to which deliveries are not available even if the app is turned on for the full day. This is ridiculous on highest level . That’s not the way to go ..VineetjhVersion: 2.309.0

✓ Not paying correctly, and not paying me at allUPDATE: DoorDash very seemingly doesn’t give a donkey about its workers, the FastPay is incredibly unstable. I’ve attempted 4 times to withdraw and it has failed. You can only use FastPay once a day. So imagine the joy when it doesn’t work four days in a row. It’s better if they didn’t even advertise their system with how often it doesn’t work. (Also the Cards Details, the Bank, they aren’t the problem. It’s a bad system from DoorDash) Original: I never give 1 Star Reviews unless it’s something that’s so egregiously wrong. I realised that while dealing with one issue that the App wasn’t giving me the Promos whatsoever and I’ve been picking up jobs which are paying much less than other drivers. The main issue though is despite the fact that I’ve worked countless hours, your FastPay System decided to fail and now I have to wait 24 Hours for your mistake. How about have a better direct line of communication with your Third Payment System so I don’t have to be left with almost no money because a technical error on your end. Disgraceful..MagmantisVersion: 2.255.0

✓ Feedback DasherPay rates are extremely TOO Low. There is zero consideration for traffic congestion in a City, or School Zones or the Price of petrol in NSW OR any allowance for Coles Shop & Deliver TRYING to find a CAR PARK in the Shopping centre car parks, then having to walk into the Centre & get a trolley & then try to find items that aren’t properly listed in the correct aisle eg for bakery & breads often not in the bakery but in aisle 2 instead! The time factor for unavailable items is not considered either & then we have to Put ALL the items through register then pay & pack them & take out to carpark outside shopping centre & then take the trolley back & then drive to customer & then unpack ALL the bags & carry to front door!!!! Up stairs, driveways etc etc NOT worth the pay rates!!! Coles Click & Collect they make you wait for FAR too long which costs us money waiting!!!.ValkenderVersion: 2.279.0

✓ ScamBEWARE Doordash. Been over 8 days of trying to complete signup process, submitted every document requested. Personal information shared with Doordash, passed all checks and still stuck on ID verification. Cannot contact support. BIG SCAM..BucknicVersion: 2.263.0

✓ Logged me outLogged me out mid delivery and won’t let me back in.Beso7777Version: 2.295.0

✓ DoorDash’s App need to be updatedI'm guessing something's off with the App. This morning, I tried using Dash to deliver food because the App showed high demand between 6am-7am. However, I didn't receive any orders because most shops and restaurants were not open yet. After waiting for about 30 minutes, I finally received an order but it turned out to be unsuccessful. When I went to pick up the order, the shop was closed, and I have no idea how the customer managed to place an order..Mick LaoVersion: 2.275.0

✓ THIS APP NEEDS REVIVING!!!Used to enjoy driving as a dasher till everything started becoming customer based. Customers get free deliveries, coupons off orders and deliveries, don’t have to tip…the list goes on. I’ve called and have wrote many reviews expressing my feelings as a degraded driver and not much has seemed to change. Drivers are still treated as full time employees the way we’re held accountable for our acceptance rate and completion rating all while being given orders for $2 and change to $3 and change going many miles. Orders crossing town lines or even state lines sometimes for only a mere base pay and no tip. This is a service based app where real people are making real time deliveries using their gas and vehicles for customers who are free delivery and no tip, how is that fair?!! I’m not saying a giant gratuity should be added to every order, but an automatic one based off order size(what customer paid) would be VERY VERY appropriate, would make drivers feel rewarded and worth it again! The cash back on the dasher card is nice don’t get me wrong and the (+)pay orders is a nice new incentive, but maintaining an above 50% acceptance rate is very hard when there is no promos going and orders pour in for minimum base pay over and over. I’d hate to stop using the dasher app, but it’s either gonna come to that or I’m gonna be deactivated for poor acceptance rate and that isn’t right either. Sincerely with deep concerns, A fed up dasher.Puj62Version: 2.253.0

✓ Orders not showing per customerOn the way to customer, we should still be able to see what order is for the customer, not good if you have batch orders, also estimated time is not correct especially travelling from one drop off to another, how can you travel for 2 mins from glendowie to kohimarama???.Cbbb1985Version: 2.279.0

✓ Getting worse and worse- no change in base rates in 4 years i’ve been a dasher - no reasonable adjustment or compensation for gas prices skyrocketing or general inflation - introduced punitive policies to exclude dashers who refuse to work for no tip or 1-10% tips, way less than minimum wage by making decent paying orders only available to those willing to work for less than minimum wage - no longer compensates dashers for restaurants making them wait over 15 minutes, even if it takes an hour, and if you unassign you get punished by then lowering your rate which if it drops below a certain level gets you booted from the job - does not fairly compensate for orders that get cancelled or stolen regardless of you have waited for them - no changes to system to help dashers wait less at restaurants despite years of complaints, in fact they now have made it EVEN WORSE by not compensating us for unreasonable waits - over-hire and then oversaturate the schedule so way too many dashers out and not enough orders. -I used to make $100 in about 3-4 hrs and now I struggle to make half that..IbkodVersion: 2.268.0

✓ Confusing.I like the work. But it’s a pain that you can’t lock a delivery in. MAAAAAANY times tonight. I would drive to a hotel spot’ and by the time I got there it was taken by someone else. So I’d drive back across town to another ‘hotspot’ and it was gone too..DashingdreamsVersion: 2.68.0

✓ UnbelievableI am honestly sick and tired of this app telling me I missed an opportunity that I was never notified about. What's unbelievable is the number of employees complaining about the same thing and the company not fixing the issue! And you wouldn't be doing us a favor or anything, it's your JOB. We are investing time and effort into this, nobody wants to waste their time just because the app doesn't send notifications. Fix the damn problem !.Simo-BiroukVersion: 2.235.0

✓ App Froze frequentlyOne of the shifty app never works after delivery or some times off completely.Rocky 9017Version: 2.259.0

✓ App accessibility is horrific, other than that goodThe app works fairly well when actually completing a dash, however, this is does nowhere near enough to make up from how poor the app is upon opening. The system of having to submit your id all the time is utterly stupid, 2FA would clearly be more effective. In addition to this, for me, the app always randomly stops allowing me to submit verification, causing me to have to delete and completely reinstall and log into my account to fix the issue. Unless this is resolved I’m not sure I can continue using doordash..Olliebarry04Version: 2.307.0

✓ Not badIt’s not the worst company to deliver for but they certainly don’t pay enough to send you 15-20 km away from the restaurant. If it was in the same area as you started your doing ok because they send deliveries once inside the original scheduled areas but once you go outside the area you need to return to the original area to be sent more deliveries..DanosJeepVersion: 2.72.0

✓ Hiding the customer TipSince they start hiding customers tips almost 6 months ago and this company starts to fall behind the competition, they think by deceiving drivers they will get more delivered orders ! On thé contrary drivers started to reject more and more deliveries and many drivers started to leave this platform and looking for something else , hiding the tip is so deceptive and technically it’s against the work ethics .another issue is that acceptance and completion rates that affects your overall ratings and non open working schedules, they don’t give you an open schedule unless you accepted more than 95% of the deliveries which means delivering orders to very far destinations with less than gas and car consumption cost !!!!.AhjaberVersion: 2.240.0

✓ Address, talk to customer sometimes after deliverySome of the address are hidden , recently I had an order after taking it to the address or what I thought, I couldn’t find the address because it was this place I had never been. After calls and taking ti the customer Which didn’t help I ended up wasting my time looking for the address which also was later on put has late on my rating. Can dd please make this easier for the drivers. I also got 1 star rating out 5 because of that and it was even my fault. Keep in my I was taking to the customer this all time, forward to few hours am seeing my rating go down and before this I had 5 now am below that. My complaint is to talk/text customer who have given you the low rating cuz sometimes is not even the driver fault. And I also want the DoorDash to send the drivers who give rating/who’s food did u deliver that gave you the rating. In my opinion I think it will help the drivers knowing what they did wrong and how to improve..NoobwithprimeR9Version: 2.232.0

✓ Sought your app outSeriously your app is a joke. So many bugs - glitching hard between orders and constantly pausing itself several times. Specially with the current $8 every 4 deliveries, except I can’t get through 4 deliveries without being constantly kicked out of the app and being ‘offline’ with the several texts saying ‘we tried to send you an order’, then I lose my delivery streaks. Honestly I feel sorry to those who rely on this app as a sole income. This is pathetic. Fix your app and you better be reinstating everyone delivery status and reimbursing us for missed deliveries at the cost of this god awful app. Unfortunately I can’t give any less than 1 star..DeekkssVersion: 2.295.0

✓ Accident issueNegative rating as i was delivering food and dog attacked and bite me but no help or compensation from doordash or anyone. I had been sitting at home for more than 2 days and no source of income. Very disappointed with this service..Vis4455Version: 2.288.0

✓ Fun job just needs some tweaks to the appThe map is pretty difficult to use since you can’t hear where you should be turning. It just beeps at me when I need to turn. It’s really distracting having to look from at the phone every time I deliver. I have also been missing out on more dashes because the directions are wrong and send me to dead ends or closed roads. I either have to enter it into my google maps if I have somewhere to pull over or just try and figure it out if I don’t. Or I will get sent to an address that is way out of my delivery area and have to go all the way back to my area before I can get another order. It usually cost me as much as I get paid for the order in gas when that happens. I’ve been dashing for a little over a week and have literally only made enough to cover the gas that I’m using while delivering. Even though I show up early to pick up and leave restaurants early with the deliveries. It’s usually the amount of time it takes to actually get to the delivery address because they can be all the way across town. Other than that I love working for DoorDash. It just needs a few tweaks on the app to help out drivers and make it easier and faster to get to deliveries. Or adding to the pay due for the amount of time you are driving to a delivery. Here in Vegas it can take 20 minutes to go 11 miles..Crd357Version: 2.168.1

✓ Worst app ever!This app never has any updates! I’ve been dashing since Feb 2022. I have not seen one update for this app since starting. The app constantly pauses your dash without letting you know, then they’ll send you a message saying they tried to send you an order and that’s why they paused my dash. Today I was dashing and several times my phone notified me saying I had an order and it even came through to my text message with the second notification from door dash but nothing came through on my door dash screen. Many, many, many times I’ve used this app it would freeze and when you go out of it to go back in sometimes it would say “dash now”, “sign in”, or show my money to be at zero after already having accrued money during that current dash. This by far is the WORST APP and so frustrating bc we are trying to not loose money and be proficient so we can make the most! This app truly makes dashers jobs harder and I’ve even reached out to technical support and they have given me different options to try and fix the matter and the problems still persist! Door dash is gonna loose people working for them if they don’t start updating their bugs and glitches on the app. If they truly were a great company they would compensate peoples loss in money, with this constant problem!! I love doing door dash and so does my husband, but we both have these same problems with the app, it’s very frustrating!! I hope they resolve these CONSTANT ISSUES!.Jules985Version: 2.252.0

✓ Auto pausingI’m getting notification on top saying go to this restaurant and when I open the application there is no order and after certain time dash is automatically pausing. I’m unable to dash because of this update.Thar..Version: 2.294.0

✓ System needs some work. For sure.There are a lot of things I like about DoorDash. The opportunity, convenience, & ability to serve & help others who can’t get for themselves. But...From my very first order it seems I was set up for failure. Being sent to restaurants that often were as much as 10 min behind on an order being ready. More than half of those instances I was late delivering as I walked out of the restaurant or soon after. This is especially the case with double orders. Which means from the start I’ve had a low “on time” score. Not ok. Your algorithm for this stinks. Next. If a customer cancels an order after I accept it, or the restaurant cancels for some reason, it most definitely should NOT count as an incomplete on my score. Yet this is happening. Lastly. I’ve seen a lot of young dashers with friends and/or significant others in the car as company to hang out with while they dash. I’ve even had restaurant owners say something to me. I was under the impression this was frowned upon for safety reasons. But especially now..dashers should be warned against doing this since it violates the 6ft rule and puts your customers at risk. I’ve had quite a few restaurants in my area tell me this is a concern. These things above make those of us trying hard to do a good job look bad. As for the rest. The app is great. It’s an awesome opportunity. You asked for my opinion though so I’m being honest. I haven’t had a bad review on my service yet..CrazyrjpVersion: 2.52.1

✓ Horrible payI opened an account on dasher to multi app with uber, and after a few deliveries I am appalled by the low pay. I received so many requests over 4 km that only paid $5. I ride a bicycle, and for comparison I get paid $7 for 1.5 km trips on uber and have never been paid less than $6 unless it’s under 1 km. Sure, there are more requests on dasher, but it’s not worth the distance and time and especially not worth the immensely disproportionate pay. The bonuses on dasher are laughable, only +$1 per order. The app is also problematic, not letting me push down the info tab so I can actually see the map, it’s also set in miles and there is no setting to change it to km. I also get an sms every time there is a request which is annoying. The map system in the dasher app is also inaccurate. I decline many orders that I find unrealistic, and as a result get less requests. Maybe if the pay wasn’t a joke, I would accept more. I know that for consumers doordash is generally cheaper than uber eats, and I can see how getting more orders from doordash can be better than waiting on uber, but it simply isn’t practical for bicycles; accepting far orders that take 30 minutes and an additional 30 minute surge back to my comfortable waiting area is not efficient. If I had a car or motorcycle, maybe I would still consider dasher, but even then I don’t know how profitable it would be when put up against fuel and maintenance costs with low pay..Xur, Agent of the NineVersion: 2.287.0

✓ Stupid12PM: Peak hours, but you guys gave me 3 order from Coles which not even 1 are ready.. waited there for 20 minutes & in the end the staff asked me to wait another 30 minutes.. so I cancelled and lose 3 % completion rates.. THEN you gave me another delivery from Roll’d but the in app’s navigation brought me to wrong location AND THIS HAPPENED EVERY SINGLE DAY! Thank you for wasting 1 hour of my time during peak hours.. your app’s developers must be stupid yeah Still the worst delivery service Still offering $5.54 per delivery u guys dumb, just leave this country lol, go back to murica where they happy with less than $10 per hour.BrokenasVersion: 2.294.0

✓ Only good for side hustleIn my one year experience with the dasher app, I found that the best way to have somewhat of a good experience is to use it as side hustle. I pick and choose my orders from the comfort of my house. When you decide to go to their hotspots, you are running like a headless chicken. Doordash is going to play with you. In addition to that, Doordash has time management issues. When I first started i did $3 - 5 orders until I found myself waiting 30 min to an hour for the order to get ready and received no compensation for wait time. Big orders like Walmart’s literally ask to carry 5+ cases of 40 water bottles up whatever amount of floors the customer request for delivery. Sometimes you make 3 to 4 trips up and down the stairs. A complete waist of time and energy for $10 - 15 compensation. When you do fast food like McDonald’s in the overnight, the only way to get the order is through the drive thru. On the weekend the drive thru is full. The line goes slowly. You could spend half an hour standing in line, but Doordash doesn’t take that into account. They mark that delivery as late. Even when you reach out to Doordash assistance to explain the situation. They make promises that they would look into it, but they never really go ahead to help whatsoever. The system want to take advantage of you. But if you know how the system work, you can take advantage of it. So is the case with the dasher app. All the best everyone..ExoticTaleVersion: 2.206.0

✓ Faulty systems and stressI’ve been door dashing for a while now and I find that your system has many faults I have to restart my cell phone almost every day during a trip during a run a dash so that it’ll work effectively. The requirements that you give us for time causes me to speed and causes me stress costing me money because I have to pay for more gas cause I’m driving faster. This is also an unsafe behavior I don’t know where are you came up with this idea of giving essay in a limited amount of time to deliver in order. Maybe some delivery boys are not very diligent but I am a diligent driver. When I deliver I deliver. Another problem Hass to do with stacking orders on me and then not adjusting the time so that I can meet as of a reasonable on time rate for example yesterday you gave me to order stacked on each other and the delivery time for each one was after I had already picked up my orders though how can I deliver on time when I didn’t even pick up the order on time I feel the system is very unfair and it can get any causes more stress because i’m a diligent driver. When I drive for DoorDash I do my best and yesterday it was pouring down rain I got soaking wet to the bone but I still delivered my orders you know a little gratitude sometimes goes a long ways having your system working efficiently would be nice thank you.Zzdriver1950Version: 2.253.0

✓ They rip off employees and lieI was in the middle of door dashing for 1575 an hour and they asked me if I wanted to add a delivery that had a $10 tip to my order in the middle of my delivery while I was delivering by the hour but they decided just to give me two dollars and take away my hourly pay . Their excuse was in the middle of doing that I was scheduled to start working somewhere else. Well when you’re scheduled to work somewhere, you’re still working at the other job until you get done with it if I was cut off and I wasn’t scheduled that money should have carried on at the 1575 an hour at said I was getting when I accepted it. . And when you do schedule it pops up and says, would you like to do it by the hour by the tip and it’s always highlighted by the hour when I start because that’s what I do.. they decided to give me just two bucks for the delivery instead of $25 I agreed to while dashing by the hour and say my schedule changed in the middle of the dash and decided to switch it to by tip on their own in the middle of the delivery . So I got ripped off I’m out of gas and this is the 5th time they ripped me off . Door dash will lie straight to your face and rip u off as much as they can as long as u allow them to . Screw these rip offs and there lies . I will never work for them again . Friday I will send anyone who sends me a screenshot of rating door dash one star a dollar for everytime you can . Real talk . No one likes being ripped off.HellraiserharvVersion: 2.291.0

✓ Inconsistent and InconvenientIt has potential, but the real issue here is that even though you are working in an assigned area, they often take you up to 20 miles outside of your service area, then you cannot pick up another order until you drive back into your service area. Beyond that if you try to cancel an order that takes you this very far distance, you get dinged for cancellation. So you may have to except an order that will only pay you $1.50, which won’t even cover your gas to get all the way out there and back. At that point you need to hope that the merchant actually has the food ready, or you could theoretically be making less than five dollars per hour. This is probably an example of about 30% of the routes. The other 50%, DoorDash doubles up much of the earnings, leaves you with a tiny amount of pay, and the remaining 20% are very close by but don’t expect to make much because it is very close by. Then there’s dealing with customer support when something happens like they send you to a closed restaurant, or the restaurant is taking 20 or more minutes beyond the estimate. At that point the customer likely will not tip you as much, even if you do reach out to them and let them know of the issue. DoorDash customer service will typically give you the response that they will work with you to make it right, but they never really do in the end. You can expect next to nothing out of them, and it will likely even damage your reputation..UncleRaysVersion: 2.209.0

✓ Worst PlatformWORST, WORST and WORST. Never work for Doordash if you do not want to waste your time, efforts and resources. They pay so less for their trips and dont even pay for waiting at restaurants. I had few deliveries where restaurants didn’t made the order on time but they never paid anything for wait time of over 25 minutes. Not only this, they will blame you for not reaching at customer’s place on time. Are they even aware what they are saying ? Until or Unless we do not get the items from merchants how can we go to the customer to deliver. They put contract violation for this on my account and deactivated it without any sense. I warn the people who wants to join doordash. Please think twice and go for other platforms available such as Uber and Menulog. They are much better than this poor organisation. They do not have enough orders to give drivers enough so that’s why they are just paying less and removing drivers with nonsense reasons..Assk0987Version: 2.265.0

✓ Speed limitPlease put speed limit to in map.SanuchasVersion: 2.273.0

✓ Maps review and other problems.Customer service is horrible. They don’t understand dasher’s point of view. Go to restaurant as I accept dash but their apps have problems so I have to go 45 mins away to customers address to get it resolved so I can go to next delivery. Even in help don’t get option after accepting it I assign the delivery. Chat reps are always not available. Last thing false advertising. They say you can see restaurant map in pin Point and customer address area pin point. After accepting the delivery then you can see restaurant address and once you at restaurant you can see customer address not when accepting the delivery. On app . Please fix this so dashers can make educated decision..FelsandricVersion: 2.10.0

✓ Basically kicked offI have been a dasher for over 3 years. So about 3 months ago my account started giving me an error message saying I couldn’t dash because my red card is not activated. So I called into cs and was told to order a new red card. I was extended for 2 weeks to continue dashing until I received my red card. I received the card and I wasn’t able to activate the red card so I called cs and they tried to assist me in the process but were no help. They couldn’t figure out what the problem was so they extended me for another 2 weeks to figure it out. Called back still couldn’t resolve the issue. I was told to order another red card and was extended for another 2 weeks. I received the new card and I’m unable to activate this one as well. Called cs and they couldn’t figure it out. Then they tell me oh you didn’t complete the background process and send my a link to do this. I follow the directions in the email. I get an error message basically saying background more than 1 year old not available. Called cs back they extend me for 2 weeks and try to figure it out. This extending process goes on for a while every 2 weeks. Then my issue was supposedly escalated and someone would get back in touch with me but this time I can’t be extended for some reason. It’s been 2 weeks and a haven’t received any response. So basically I was just kicked off with no explanation..Book'sGirlVersion: 2.215.11

✓ Worst app everDoordash is one of the worst food delivery app ever. They are taking advantage of the dasher by paying less than what one deserves. They are hiding tips as well. The app interface is worst than one could expect it to be. For 10-20kms distance they are paying just $4. What do you expect people to do, work for you for free. That’s pathetic and ludicrous. There support is worst, most of them can’t communicate in english, and they never solve any of our queries or issues. Come on doordash you exist because of us. Don’t take advantage of destitute people. Features like unassign order option doesn’t work..SanumitVersion: 2.309.0

✓ Worst app for dashersThe company is worst of all of other food delivery platforms. While it might offer customers their food on time, the way the company treats dashers is terrible. Often times the map would show you incorrect address for restaurants or for customers. Even upon multiple complaints, they would not update it. And if the order arrives late, they would decrease your rating. They would send you to restaurants where waiting times could be >15 mins and for 7km delivery, still pay $7-$8. You end up earning just $15 or less and hour. The orders placed in plazas are worst, as there would be no parking, but u are still expected to deliver on time. And then they can deactivate your account and never listen to your side of story. I hope australian government sues this company for treating dashers this way..Ish*1Version: 2.313.0

✓ Restaurant is closed1 — yesterday i went to pick up food from Macdonals then they said to me we currently not doing dordash orders so i canceled this order and i chose closed restaurant from the reason menu i didn’t get money fore that waste of time and fuel after 3 order same think happened with hangry jacks . today i got same thing with 2 other restaurants . uber eats is better app it never happened like this to me . 2– i was going to drop food to customer the traffic was heavy after i arrived late 20min then dropped off i received contact violation on my app witch wasn’t my fault unlike uber instead of giving contact violation it pay delay and waiting fee ..Van s 1986Version: 2.218.0

✓ Worst appI dont how they advertise 18-22$/hr. I earn about 10-15$/hr. Base pay thing is ridiculous. I drive more than 15 km to earn 5$ which take about30 min to pick up and drop..PoudelzVersion: 2.70.1

✓ Worst support everI don’t usually rate any app but this I feel like I had enough with this that’s why I don’t want anyone else to go through this. THE TERRIBLE SUPPORT EVER. They will promise to resolve the issue within the time limit e.g 24 hour but never get back to you even after 24 days and If you try contacting them then they will try their best to ruin your day. They don’t have any training whatsoever for how to actually resolve the issue they will always share some random faqs email or link without even listening or understanding the problem. On the top of that they will end a long waited call or live chat at any random point in the middle of the conversation. NO CUSTOMER SERVICE EVER. Secondly the app or the so called “system” is full of bug. It sometimes allocate you the job and won’t show up in the app to accept it and when you missed the opportunity it will affect your rating and you will get even less orders like 2 orders in the 12 hours shift. Or sometimes it will show you that the address of pickup or drop off is nearby hence the fare would be less but then out of no where address gets change which will be 6-8 kms away from the original location but you still get paid the initially offered fare. Other than that app crashes while accepting orders, if the order is delayed by the restaurant then it will also affect the dasher rating, and so on I would say save yourself some real trouble by staying away from being dasher..Neel1278Version: 2.96.0

✓ App won’t even load !!I’m writing from Auckland, New Zealand. Please action this issue developers. I am unable to load the app past the sign in and I just get a blank white bag 75% of the time. I have tried deleting and downloading. I have tried restarting my phone. Change wifi. Nothing works. The app looks like an ancient website as you try to log in at the beginning..Zday1602Version: 2.280.1

✓ Dasher experienceDriven almost 100 km nearly 4 hours for 38 dollars . Calculating fuel price and wear and tear . Nothing for the dasher..AnuanvarVersion: 2.269.0

✓ Door Dasher DriverA lot of orders very low pay , with high gas price not Worth doing them , decline ,decline them all the time , to keep rate above 80 percent means doing most orders at a loss , there should be a minimum pay $1 for each KM Thanks.TiabinVersion: 2.270.0

✓ Needs to improveDoor Dash was great, I could go somewhere, finish what I was doing, turn it on and within minutes I’d be dashing happily. Now there is such a glut of drivers I cannot schedule any dashes before 90 minutes. It’s a joke. Now I have to schedule well in advance, just in case. Plus the app has bumped me off mid dash several times and then it’s 90 minutes before I can reschedule. Disappointing. All these issues just started over the past few weeks. Needs to be fixed..Farked 1234Version: 2.295.0

✓ Not user friendlyDoorDash does NOT let the drivers Dash on there own schedule! Drivers are forced to catch an open time slot on the app’s schedule and that’s if the driver can ever see the open times available to schedule, a week in advance, due to the time ( 3pm or 12am , now unsure) when the schedule becomes available. They have what they call “Top Dasher” of the month, which becomes available to drivers that hold a high rating, however to become a Top Dasher with a high rating means a driver has to except all orders assigned to them, 12 mile or more deliveries for just the base pay sometimes because customers get a free trial for 30 days therefore they don’t tip. Also DoorDash drivers are now forced to shop then make the delivery, on the same low base pay. Doordash has become greedy due to other apps, that offer higher base pay and tip, that requires shopping and delivery. Doordash isn’t “”DoorDash”” anymore! And drivers should not be rated on friendliness by the customer, drivers are working drivers are not trying to make friends! And customers are rude, needy, don’t give good directions, and they don’t tip….. with the timer running (ratings), heat, store employees, and traffic, all of these factors on the Drivers, and the customer ( who puts in there notes “ leave at the door “, AKA: I’m not tipping) get the opportunity to rate “ Friendliness “ of the driver? Come on, really? Nope, DoorDash only gets 1 star rating, DoorDash is not a good side gig, DoorDash is lie..Cloverappuser123456Version: 2.232.0

DoorDash - Dasher works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact DoorDash - Dasher.