Google One App Negative ReviewsGoogle LLC

Google One Negative Reviews

4.7
4.75061 star

Total 38 Negative Reviews

Google One App Complaints & User Negative Comments 2023

Google One app received 38 complaints, negative comments and reviews by users. Have you ever had a bad experience using Google One? Can you share your negative thoughts about google one?

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Google One for Negative User Reviews

Defective UI for photo access on iOSDefective UI for photo access on iOS. If you start down the path of selecting photos instead of allow all, but then decide to press cancel and go back, the UI fails to let you choose again and let you pick the allow-all option. Why did such a basic UI design fail get past testing into release? How trustworthy is the security of the rest of the app overall if the app is being coded by beginners and released without testing??.Version: 1.5

Accounts mixed upWhile it looks like a nice way to manage storage across google apps, if you have more than one google account, you can get into serious trouble as google gets totally confused and wont let you cancel or purchase storage subscription. especially watch out for subscriptions managed via apple app store..Version: 1.32

Terrible, Terrible experienceI have done everything to try to pay for a subscription but nothing seems to be working and I can’t do anything with my Google accounts because my storage is full. This is exhausting.Version: 1.59

Data hogIt used 3.6gb of data in 5 days. More than all other apps combined.Version: 1.51

Laggy?For some reason it feels like they havnt switched the app to take advantage of high refresh rates? Feels awful.Version: 1.55

Free 15gb is subtracted from plan amountsJust Purchased a 100gb plan for additional storage space but found out that the courtesy 15gb free offered by Google gets subtracted from all plans as the total amount and I find that misleading because nowhere does it mention that as a side note. So be aware of buying additional storage keep in mind the -15gb off the amount suggested. Other than that the app and service seems to be ok for now..Version: 1.35

Let me change the vpn locationWould be 4 stars but since I can’t change the location of the vpn it doesn’t allow for me to stream content in different countries. Come on google!.Version: 1.39

Useless...what is the point?All of the data that this app is supposed to back up is already backed up in my Google account using other apps. So why have this app? I would have liked to back up my text messages without using icloud, but that's not an option. Useless..Version: 1.39

Hotel discounts removed without warningGoogle advertised then removed the hotel discounts without any warning. It’s not surprising though as we now know, there was never any in the first place..Version: 1.27

GarbageI got it to use the magic eraser feature and it’s not there in google photos tried it on about 5 photos and it doesn’t say magic eraser in edit menu anywhere also I tryed out the VPN and it was a disaster kept connect and reconnect over and over to the internet and sent me 100’s of notifications basically my iPhone was stuck in a boot loop type scenario until a deleted the google one app off the phone I couldn’t get on internet at all. Utter garbage I am So disappointed with this when it’s supposed to be Google I expected it to work flawlessly but it was an utter disaster on IPhone 13 Pro Max.Version: 1.54

No upgrade for iPhoneI keep trying to upgrade my storage and i do get charged but i still have the same 100gb so i went to chat and explained a number of times what i was trying to say and was told they are sorry but there is no more storage than 100gb (but there is a lot more) and they are sorry but there is no refund and no way to upgrade. I’m missing emails and photos and google just says “sorry”! Nothing we can do!.Version: 1.31

Fix it !!!Im already subscribed to the 2tb plan but I still see the annoying “upgrade” Tab , im guessing this is another crap update by yhe developers.Version: 1.25

Storage purchaseHello. I have been trying to purchase storage for my google one. And it is giving me errors.Version: 1.14

VerifiedI have been verified or at least should have and it appears (maybe family members?) have been using my email(s) and that could be the issue with my Google One and Google accounts are not allowing my administrator capabilities to verify. I created all that I built and shared/collaborated. Any ideas? Otherwise, the bundle concept if it stays secure and double checks security and Authenticator rights stay with the right people who did the work and own their property(s). I look forward to continuing in developing, collaborating, learning, and enjoying all Google Companies services and platform!.Version: 1.14

TerribleI subscribed so that I could use the VPN while traveling and using public wifi. The VPN prevented me from using offline Google maps (using the VPN caused Google maps to only work while I was using data, which used enormous amounts of data), and common public wifi would not work (Starbucks, Walmart, etc). Could not turn off the VPN after discovering these issues, I had to delete the app to turn off the VPN. Google One help chat was completely useless. Shocked that this app was such garbage, incompatible with other Google apps, and created so many headaches during my traveling..Version: 1.37

I keep trying to write a reviewAnd it keeps disappearing google used to be my every day all day go to and now it’s just a huge disappointment and it makes me depressed because I’ve lost so much personal information private information I’ve lost like a lifetime of memories to this crap app it’s supposed to be for the every day user is supposed to be easy and they have just gone to far there’s no real person behind anywhere to help you in which case your account is compromised again and again and again it’s all a bunch of blah blah blah.Version: 1.20

Could do with a helping hand from Google to move all my data to ONE Drive and back to 15GBSee above.Version: 1.20

I have had Google one for some time nowBut as of the past few days my account will not upgrade? Every time I try to click upgrade it just says there are no Google one accounts available for upgrade at this time I have over 62 gb out of 15 I don’t want to loose my stuff what do I do please help.Version: 1.46

Pointless appPointless. Does nothing but add confusing options that are already there in ones iPhone. Don’t bother I say. Or try it then go “oh, that already happens - may as well delete it. And why is it a bit glitchy in the transitions?”.Version: 1.24

Still needs a lot of improvement.1. Doesn’t support traditional Chinese well. Even though the language of my iPad is set to traditional Chinese, I still see a lot of simplified Chinese in the app. 2. Except backup your photos, there’s nothing much you can do with the app now..Version: 1.3

BewareNot all Enhanced photo editing features are available on iPad Air 2 because it does not have 3 GB of ram, although the ad below said “works on this iPad.”.Version: 1.49

Google is the worstI HATE gmail. It wouldn’t let me change my password without the previous password. If I say I forgot my password, how can I enter the one I forgot? Dumb. Yet I get an email telling me I successfully recovered my account without signing it which it wouldn’t let me do. And browsing on Chrome? Littered with lots of ads which you have to delete by choosing a reason why you’re deleting it. THE ABSOLUTE WORST..Version: 1.35

Have you heard of offline mode?My goodness I cannot believe that yet again I’ve been thwarted by a google app/service with zero functionality offline. I’ve been using the VPN in google one and fantastically when I tried to join the wifi on a plane the VPN kept trying to connect (but couldn’t since there is no real internet). I wasn’t able to go disable the Google One VPN because the stupid google app does not work at all without internet no way to turn it off (beside deleting the google one app). The VPN just sends constant notifications that it cannot connect. This is the same type of issues that made me throw out my google wifi routers, it seems I will never learn that google products just are worthless.Version: 1.47

Google one VPN for iPhone not working yetI signed up today for Google One to use the VPN. The option is not there in the app. I talked to google one support, which was very nice. However, the IOS version of the google one VPN is not working yet on the iPhone. They assured me it would be ready in the coming weeks. So, I tried to cancel. But I have to wait two or three days for the purchase to clear first. Sigh!!.Version: 1.25

Don’t do it for iOSGoogle tried to back up all my calendars and contacts. Then re added them all and messed with my perfectly curated address book. On another note, I spent two hours trying to fix a different Google issue. It went through 5 departments. Love google but this app is poor.Version: 1.3

Vpn locks upIphone xs and iphone 13. The vpn locks up the internet after a few hours. I have to turn off and back on the internet to have the vpn allow it to start working. If I keep the vpn turned off, the phones work as normal. Been like this for months, every update gets worse. When downloading apps it actually prevents its own app from downloading, which stops ALL other apps from being able to download..Version: 1.39

Phone back upJust tried to back up my phone, after a while app says I don’t have enough storage.. I have 2tb of Storage.Version: 1.28

One hour later is too late for a refundUser beware! If for any reason one or more of google’s features is unavailable to you, it’s your fault! Not only this, if it’s so much as one single hour out of your purchase window, you’re on the hook for the bill and they won’t do a single thing even if it’s a defect on their side that can’t be rectified. Good luck rolling the dice!.Version: 1.5

It’s like going in a never ending circleFirst I couldn’t get emails, so I upgraded my plan. Then it didn’t go through, so I tried upgrading again. Then I called Apple (where I have a lot of data) figured out how to delete videos that took up space, and tried to downgrade my plan that I accidentally upgraded because it kept telling me I didn’t have enough space and now I can’t figure out how to downgrade my plan..Version: 1.36

Most Features Not In Apple iOS SystemsThe best features One offers, in my opinion, are the VPN, the extra photo editing features in Google Photos and of course my 2 TB of storage… However, when using my iPhone or Mac using iOS, the VPN & Editing Add-ons will not work. The storage itself spans across my Gmail, Photos, Calendar and other apps/programs that utilize cloud storage seamlessly and effortlessly. Another positive is, on the rare occasions I need support for Gmail or any Google family of programs/features, the preferred treatment by Google Support is definitely lovely. Lastly, for me, the perks don’t manifest into savings per se. The discounts on hotels are on par with those I received already via booking apps and loyalty programs. Also the retail discounts are negligible at best for how often I have a need for Google retail products. So, while I am not against it, on iPhone/iPad/Mac, Google One is nothing to write home about..Version: 1.19

VPNI only use this app for the VPN. I wish that it would load faster and not bug out if I don’t have wifi or data connections. Maybe like a standalone google vpn app.Version: 1.51

Not a fanIntent is to get you to buy more storage.Version: 1.27

AwfulNo way to change my membership, chat function doesn’t work..Version: 1.13

Yeh, nahhhFrom their marketing doco : “ 2You won't be able to change your IP location to view content that is not available in your region.” While I understand this is a piracy protection, there are MANY other legitimate reasons to need to be able to choose your VPN exit location. For me, this restriction would seem to severely reduce the value of this VPN service..Version: 1.22

Not happeningFirst step after downloading, is to back up your files. Sadly it crashed and after five attempts I’ve deleted the app! Love google but this isn’t happening.Version: 1.3

Confused about backupsI’ve already got my iPhone syncing with my Google account for contacts and calendar. And I’m already using the Google Photos app to backup & sync my photos. So I have no idea what would happen if I also turned on backup for these items in the Google One app. Would it just make another backup wasting unnecessary storage? Or would it do nothing since I’m already syncing my Google account? The app needs to explain this! I did try support chat to clarify, but the rep didn’t seem very knowledgeable, he just said it does a backup, but didn’t say how or if it is smart if you already are using Google photos or are already syncing your Google contacts and calendar (which makes me think it’s redundant for me). In other respects (aside from backups), this app seems like it could be very useful for managing my Google storage space..Version: 1.12

Isn’t availableThis maybe the most useless google ever roll out, no point to try to say what not good in it, as nothing good nothing work, confusing from one account to other..Version: 1.45

Mostly unhappyNot happy my google one has just been easy access for fraudulent developer with like over 50 licenses for a storadge APP that never backs up and when you ask questions google photos stores photos so google one Version 1.4 . 3 what is it’s main job.Version: 1.43


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