4.7
4.73106 star

Total 128 Negative Reviews

IKEA App Complaints & User Negative Comments 2022

IKEA app received 128 complaints, negative comments and reviews by users. Have you ever had a bad experience using IKEA? Can you share your negative thoughts about ikea?

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IKEA for Negative User Reviews

Can’t login to my accountTrash.Version: 3.24.0

No serviceNo point in having an App when there is no service behind it. I have been trying to buy wardrobes since before lockdown. I have visited warrington store (75 mile round trip) three times in the last 6 weeks. The first time it was out of stock, the second time the queue to get in had about 300 people waiting outside so I went home and the last time the caucus was out of stock but the sliding doors were in stock. I told the girl who served me that I didn’t want to buy part of the wardrobe if I couldn’t buy the caucus at the same time but she advised that if I waited until the caucus was in stock the sliding doors might then be out of stock so I purchased just the sliding doors and internal baskets. She said that the carcasses would be back in stock on 9 October and put a bit on my order sheet that I would not have to pay a second delivery charge. Well 9 October was yesterday and when checking stock levels I found that the caucuses were not only still out of stock at Warrington branch but they were also out of stock at all the other branches except Glasgow!! I can’t call anyone to speak to and I am left with sliding doors which cost me over £400 and no caucus to fit them to. I can’t even order them online. What do I do now? So disappointed😞.Version: 2.11.0

InventoryYour inventory is not up to date. I’ve been looking for a specific item and the location said it had 4 in stock, the customer service rep I spoke to confirmed this with me as well. I drove 45 minutes to the store location in south Philadelphia because the items could not be delivered to my home. I was there at opening and the first one in the door. There were zero on the shelf. The customer service person in store told me the that system doesn’t always update from the day before. 24 hours later, it still says there is 4 in the store. The customer service person in the store told me “maybe” more would be delivered this weekend but the dates are never accurate and I can not put the item on hold. How ridiculous is this?! I should just keep driving 45 mins each way to hope my item will be there and the system isn’t correct and neither is the app. I’m so angry and disappointed in IKEA and I am a long time customer. If I didn’t need this item for my daughter’s dance routine I would never buy this from your store..Version: 2.31.1

Where are the categories?!The new version is awful. You can’t search by category. You have to search the specific name, rather than browsing all the options for couches they have. It sucks. Please go back to the way it was..Version: 2.5.0

Looks nice but not as good as the last oneIt is harder to filter by category. I would like to see something drill down menus. Table, kitchen, size, extended etc..Version: 2.4.1

Where to start.....Really annoying that the app won’t recognize my existing Family Card account. Had to setup a new account and provide a lot of intrusive information that I didn’t have to provide previously to link my old Family Card account to the old IKEA app. In terms of functionality, I don’t understand the changes they made to the List functionality. UI changes should lead to fewer steps, not more. Instead of simply adding something to a shopping list, like you could in the previous app UI, you now have to add it to the shopping cart and then go into the cart and move it to your shopping list. I’m truly baffled as to why someone signed off on this change to the app UI. There should be two buttons on the product page - one to add to cart and one to add to list. I’m hoping they make this change to a future version of the app..Version: 2.18.0

Works great once signed in but unclear how to add purchasesThe app is great but has a few gaps. For example I couldn’t use the designer functionality from the web site through the app, but I also couldn’t add something I designed on the web site into my bag. There also seems to be no way to add a purchase I have made to my account after the fact, unless it was an online order, and it was not clear while in store how to purchase through the app or connected to my account..Version: 2.17.1

Love ikea, hate the new appLoved the old app, never had a single issue with it. Clear accurate stock level reports, easy to see when the store I visit is very busy, easy search, great lists, excellent basket which kept everything in there until I deleted them (regardless of stock level) or bought them. New app = none of the above. Deletes items from your basket if they are out of stock without a trace (hence I will forget to buy a load of items as have been adding for weeks as they’ve all gone now) but that’s IF you can add things to your basket AT ALL! I’ve not been able to add anything for a few weeks. I did have an order, but most of it has gone, cannot re add it. Search is rubbish, can’t tell if the store is busy and hard to find other colours etc. Thankfully I can still access the old app, so at least I can add things there as it’s still reliable!! New app definitely taken the practicality and fun out of ikea mobile shopping that’s for sure!.Version: 2.6.1

Poor experience with the appI’ve downloaded it and deleted it several times on different iOS versions and I still cannot load the application. I love the site and it is easy to navigate however I miss the simplicity of the application. Hoping for an update from the developer soon!.Version: 2.20.0

Please restore the old appThis new app is truly terrible! It looks like you handed it over to a design team that doesn’t include a strong UX capability so they just made it pretty to make the lifestyle & inspiration focused product manager happy. Horizontal scroll of a single item at a time for the basket is truly terrible. Didn’t we all agree that carousels were bad 20 years ago? The menu of product types is hidden behind an unclear “See All” link. The warehouse location in the wish list is tiny, making it harder to use, especially when you’re pushing a full trolley through the warehouse. Look at your in-store pricing labels, the location jumps out at you and they should do in the app as well. In all, the amount of effort, exploration & learning required to use this app is far too high. You need to do much better than this stylish but unusable mess..Version: 2.21.0

Struggling to buy cushions for my Applaro furnitureI have made multiple attempts over the past 5 months to buy applaro furniture with cushions, 3 months ago I managed to buy the low chairs and footstools however getting the 4 seat cushions and 4 back cushions has been impossible, going through the website it often seems to be in stock and I go through the process again, just to find that they aren’t available for delivery to my home(just a normal address near Gatwick). Sometimes the website states that I can pick them up from a collection point however when I try most of the items are not available to be collected. Last time the only way to get them seems to be driving 6 hours and paying 100€ to pick it up from Norwich order and collections. The items never seem to be in stock at my closest Ikea store. Big disappointment.Version: 2.8.0

App & Store is useless!On the Ikea app. Says I can have said item delivered or picked up from store. That's great, until you actually go through the checkout process. Item is in stock, yet I can't pick it up, pay online, or have it delivered. I call customer service and was told I'd have to pick it up from the store... ATL store- 15 items of said product in stock but not in reach on the shelf. I spoke to an employee (who was nice) and was told they only put out a few of the supplied quantity and I'd have to come back tomorrow because they'd need a forklift to get the rest from the top shelf. Ridiculous! I don't get it. You have a product that is known to move fast and you limit the quantity purposely and tell customers to try again tomorrow. Talk about a horrible experience. Wasted time and gas to get the run around..Version: 3.20.1

Items out of stockI went to the Canton, Michigan store on March 18 and had a list of items that I wanted. I live in Grand Rapids, Michigan which is over 3 hours away and so it’s not an easy or convenient trip. When I got to the store, they had hardly any of the items I want. I was told to try buying the items online. I have tried that for the past almost 2 weeks and, even though it says it’s in stock, I am told to remove it from the cart because it’s not in stock. I was told after contacting customer service about it to try online again every few days which I have done and still nothing. It’s very tiring and frustrating not being able to purchase things that they say are in stock. Why are the items shown on the website if they are not actually available?.Version: 2.23.0

No stockMaybe remove things not in stock kinda stupid how only 1/8 of the things listed are in stock.Version: 3.13.0

Worst appThe latest version is terrible. Most of the times its not working and when it is, products are not listed. You have to search for each product spefically..Version: 2.5.0

Terrible AppPerhaps worse than the website, but maybe not because both are equally terrible. I think they should allow people to build the app themselves and maybe it would function better. The “in stock” is wildly inaccurate. You cannot save your profile with an IKEA Projeckt card. When you want to pick up in store, that option doesn’t appear. Freezes constantly. I finally called the number, which wasn’t easy to find through the app, and they attempted to explain that the app was terrible and that it basically shuts down if something isn’t in stock but doesn’t tell you that. I then explained that I wasn’t calling to help them fix their app, I just wanted to buy something. And to please let me know if that was possible. All around, IKEA fails on all electronic platforms..Version: 2.17.0

Ok but not as good as the old oneNot sure why a new app was needed. The previous one seemed to be working fine. This new one is clunky and doesn’t run very smooth. Click on a picture and the other options disappear for the same model (different colours). Same layout as the old app. It’s ok, but not quite good. Needs a lot more work..Version: 2.17.1

Worst app I’ve ever used!Doesn’t let you log in despite having reset my password THREE times, doesn’t let you add to bag, doesn’t let you check delivery costs as apparently it’s ‘out of stock in your area’ despite actually being in stock at the store I usually get deliveries from. Literally the most useless app I’ve ever wasted phone storage on! Save yourself the time & just use the actual website, at least it lets you add to cart..Version: 2.31.2

Mobile experience - Overall poorThe app is not optimal for mobile experience. The filters are too sensitive when filtering price ranges and not user friendly for mobile. The payment screen has PayPal and American Express labelled wrong - which in turn take you to the wrong payment method. The search is inaccurate as the products have been incorrectly tagged. I found a stools, chairs, bunk beds and other items under “Office desk”. I eventually found an office desk under “computer” .........#Facepalm 🤦🏼‍♂️🤦🏼‍♂️ Payment screen doesn’t have Touch ID payment either. Theres a lot more wrong with this app than there is right and it quickly becomes a real barrier to purchase. My experience of buying on the Ikea app was frustrating and doesn’t reflect your store experience in the slightest. Ikea should be doing better not to mention all the sales that you must be missing!! ......Furthermore, upon trying to leave a review my name has been taken and I am not reprompted to input my name again, instead I need to tap “send” again 👏🏻👏🏻..Version: 2.1.1

Not as simple as it could be (my opinion)A multi national company like IKEA should have this stitched up, yet in my opinion it doesn’t. Every app I have used that allows you to order products through it doesn’t require you to keep getting the order number and your phone number to find your order. It should be simply a case of welcome <Persons Name> with the options to “Shop new products” “Order History” “Track Your Orders”. I am also a little concerned that if an order becomes a multiple delivery that it doesn’t seem to recognise that. However these are small things..Version: 3.1.0

Lost things from old app and needs improvementI’ve always loved the IKEA app for browsing, finding the products I want, saving and checking in store but I’m struggling with this new version. Viewing the different colours is the worst part! To choose different colour options you now click on the picture of that colour. Nowhere can I see what it’s actually called and when all screens are different (not to mention the colour blind people of this world) how do you know you’re getting what you actually want? I looked at one item thinking it was black, only to realise on the zoomed in photo that it’s probably a dark brown mahogany colour. The old version was much better as you chose a colour option from a drop down list. I also agree with other reviewers that it’s generally harder/more long winded to find what you want. And that supporting Apple Wallet so your Family Card shows up would be brilliant!.Version: 1.9.1

Complete lack of interest on the part of IKEAWanted 5 sets of LEDFYR string of 24 lights, according to the app there were 20 units in stock at my nearest store in Milton Keynes. These were shown in stock from 11:00 in the morning onwards. Went to the store at 19:00 still showing 20 in stock only to be told no one had a clue where they were. Spoke to 3 shop floor staff members and Customer Services, no interest from anybody just all full of excuses the best one being customers must have been walking around the store with them in their trolley for the last 8 hours. Come on IKEA if you’ve made a mistake at least own up. No sorry from anyone or compensation for the wasted 30 mile round trip. Shocking way to treat people , hardly makes for a Merry Christmas does it.Version: 3.7.0

Massive step back from the old app.I’ve used this for a while and unfortunately it doesn’t get any better. The problems I’ve found are: 1. It doesn’t get the store locations for items correct, which when you’re walking around a 1 way system through the entire store is extremely frustrating. 2. You can’t build a shopping list meaning you have to build a basket. This doesn’t work for items that can’t be ordered online so you have to have 2 lists. 3. It appears to hold data online making it impossible to access you Family card or basket if network coverage in your store is bad. 4. It won’t launch if you use a vpn to secure your connection. This makes me think it’s trying to collect far more data about my device than it needs to. Combine all of this with the current in store one way systems and lack of social distancing and the app becomes a hindrance rather than a help to shopping. The old app didn’t suffer from any of these problems so this version remains a huge backward step. If you’re not shopping online for delivery avoid it..Version: 2.7.1

Be more direct and make access more easierIts all good to show the nice looking images on the home screen but sometimes I know what Im looking for and want to get right to it. For instance I am looking for the Platsa system so I can delve into chose the right platsa modules for my bedroom space however its taking me forever to find it from the home page. I enter platsa in the search and it shows all the platsa items associated which is too much to go through and helping me to pinpoint what I need. I cant always get to a store to go through this with someone so please make systems more available to go through from the homepage..Version: 2.5.0

Some tweaks would make your app amazing!Not easy to find where to customise wardrobes etc via app. Tried to customise one online and kept throwing my design back to nothing in cart. Would be nice if the option to add wardrobe doors function worked properly. Could also add in to the options bar, sort by ‘sizes’. Great furniture designs all round though!.Version: 3.13.0

Love IKEA Not the AppI just downloaded the app a few days ago and I'm already frustrated. I like to read the reviews of products and as I'm scrolling through reviews the reviews start flashing (not the title bar) and becomes less responsive and gives me a headache. Because the comments themselves are flashing but not other parts of the UI leads me to reason that its a coding problem. No other app i have used has had this behavior. Reasons to like, well otherwise the app seems adequate to browse IKEA's catalog, shop and what not while retaining my data in an app interface as opposed to a web interface. Just that one issue alone though have me a headache which is why i took off a star. It may be a minor issue, but i enjoy reading comments about product usage and i can't do it now or I risk a headache. 😕.Version: 2.21.0

Better than the old one - but still a work in progressI think I have the last IKEA app one 1 star. This one is slightly better. There are still hilarious quirks though. For example, it won’t let me change preferred store. It pretends like it captured the change but then still shows the old store. The other thing - to click and collect, I have selected a store in IL which shows there is 1 of my selected item in stock - but it gives me 2 east coast stores to pick it up and not the selected store that shows inventory. Like I’m going to drive 900 miles one way for an $89 chair. This app needs to be fully tested again by a group of shoppers who actually wants to buy things. Lots of examples like this. But I will say- so far seems much improved over the last one where even the search engine part of the app was garbage..Version: 2.17.0

Latest update deleted my favouritesMy shopping list is gone thanks to this update..Version: 3.24.1

Self-indulgent, pretentious and clunkyAfter using your old app for years, I find your new one to be self-indulgent and pretentious with a clunky user experience. No easy quick click to find the category I'm after, I have to scroll through big picture-links and click a next button to see all. Clearly designed to be inspiring and replace the catalogue rather used for looking up and easily finding what you're after. Not feeling inspired though, just frustrated..Version: 2.17.1

FrustratingWhen something I’m ordering is out of stock it doesn’t tell me until after I’m in the checkout process and it automatically deletes it from my cart. I’m not ordering until I have everything I want so only one delivery fee. So the next time I try I have to add all of those items back to my cart that were automatically removed, just to find out they’re still out of stock. I’d like the choice to remove out of stock items from cart and would like to know if an item is in stock before the checkout process..Version: 2.2.0

Online order NYCI've been waiting to get my online order for two weeks already. Delivery was scheduled for yesterday, and I spent a whole day waiting for it, from 9:00 freaking AM to 9:00 freaking PM and a whole day today. Yesterday ikea customer serves told me that I have to reach a transport company and when I did they told me that they hadn't got my order from ikea yet. So today I was waiting the whole day again. Just spoke with ikea customer service and they told me that they just don’t have some of the items I have ordered and that I have to cancel my order. So I did. It was my first negative experience with IKEA. So sad they haven’t even tried to reach me and let me know. I have spent 2 work days waiting. It’s inexcusable in 21st century..Version: 3.21.0

So difficult to navigateThis app is so confusing and frustrating I literally want to cry. There are no obvious categories you can browse to shops. The home page is just a feed of photos. It’s like they want the app to me like a Pinterest feed of inspiration? But I just want to shop! I want to go to office furniture > desks > and then just view every single desk you sell. An inspiration feed isnt a bad idea but I don’t know why they’ve removed a classic shopping experience. I have once or twice somehow ended up in a product list view in this app, but I have no idea how I got there. This app is horrible. I am sticking to the website for my ikea shopping. EDIT: I’m leaving my original review but after trying to use the app, after I had completely quit the app and relaunched it, I saw that the search page allows browsing by categories. I believe there is a bug I must have encountered because previously, my search page only contained a search bar a few suggested search terms. This is frustrating when there is no other way to get to the categories for shopping..Version: 2.17.1

Disappointed with inventory status .Availability is not clear and makes purchasing hard . Especially when you are trying to furnish a home for a client. If you have none available online or close to your chosen store it would be easier if you weren’t able to put in cart . Several times I have carted products for an entire home to find out 80% is unavailable for online or drop site, or any in store purchase . Should not be allowed to cart products if you cannot get.Version: 3.11.0

Not up to nowadays online shopping standard1. Don’t show the “available online” in filtering like on the website. 2. Don’t prompt the item out of stock in my preferred store until I check out, I should have some chance to find alternative. 3. I tried to use apple pay to check out, it ask me about the delivery address for verification under the visa card. However, my option for the order is pick up from store. I just enter my home address in apple pay in order to get through. Unfortunately, it fireback to change the delivery option in the app and stuck there. I need to check out again and use other payment methods. 4. The price don’t show VAT until I check out which is not conventional in uk retail market..Version: 3.1.0

Not a fanI know with COVID things are not available as before but I wanted a certain office chair and I was assured that it wasn’t discontinued but it’s starting to look like it is. I’ve been waiting almost a year for it to come back in stock and now with the new app I can’t find it and you no longer have the feature which tells you the dates of when items would be restocked and I loved that feature. All you can do is look and shop with this new one which I can do on the website. By the way get Afterpay. I could have gotten the chair if you had Afterpay and now I’ve missed out. Thanks for nothing.Version: 2.15.0

Not for selling furniture- just for looking at ideas?!?!This new version is great to get ideas but absolutely crap if you’re trying to browse by category type- like impossible! There isn’t even a category for furniture or living room furniture- so weird! It’s like they’re not even trying to sell anything but just be Pinterest. Weird!!!.Version: 2.5.0

Needs workI was disappointed to see this app replacing the previous catalog, for several usability reasons. First, why is this only portrait mode? Second, the UI for adding to a list is a bit confusing and involves a couple of unnecessary extra steps. Also, search filters are cumbersome, and the scrolling display of results is poorly laid out—items take up a lot of space, and on an iPad only two show side by side, and basically only one full row at a time. Also, I had several odd connection errors using this app (e.g., clicking an item in a search result to see its details, and getting an error saying the item couldn’t be displayed. This should be way, way better. I really want to use it, and it is getting in the way of finding, saving, and purchasing items..Version: 2.17.0

TerribleThere are just too many things wrong with this app for me to take so much time to write about them. So frustrating. All useful features gone and makes really basic things harder. My advice is stop trying to be clever and look at something like Argos to get the basics right. Right now I have no idea whether my local store has any stock of the things I wanted - I only had the option of delivery or click and collect which you charge for (again - take a lesson from Argos. It’s free. If you must charge for wasted time for non- collection maybe make it a refundable charge on collection). Because my local store had no free collection slots it wouldn’t even show it on the list. I could go on and on. Just read all the other reviews. Deleting straight away..Version: 2.31.2

New appNavigation in your app is difficult and hard to quickly find categories. Your previous version was more intuitive to locate products. Keep your inspiration pages for further down the search list, if you use the app often for research, having to get past the inspiration pages is frustrating. Still, your products are a 10/10, I’m just not too much of a fan on your new app..Version: 2.15.0

Basically RouletteYou’re playing design roulette shopping online with IKEA. As you add stuff to your cart the UI will say it’s available. Then the moment you try to checkout the app will demand you rip out tons of items that are apparently not really in stock at all. Finally the true gambling comes. Add the wrong item and boom your delivery fee goes from a speedy $20 FedEx shipment to a multi-week $350 delivery on a truck. Some products are cursed and will always doom you, other times it’s a single extra item on top that becomes your downfall. It’s entirely possible to spend $350 shipping a single $20 item, but it’s also possible to ship hundreds of dollars of products for $20. This can vary day to day, and it’s all trial and error. Play the game a few times and you might walk away with some really nice stuff..Version: 2.17.0

Bring back the purchase history/receiptsThe app is reasonably user friendly, but not as good as it used to be! One of the greatest features was being able to pull up my entire online and in-store purchase history at any moment within the app, and you’ve taken that away... EXTREMELY DISAPPOINTED! Something I purchased recently broke, but instead of being able to easily check the date of purchase using the app, I now have to stuff around on the phone to customer support in hopes that they can find it within their system. Also, bring back the ‘estimated restock date’ and add a feature that tells us if something is being discontinued!.Version: 2.30.0

Why??I can’t find anything. The organization and searchability of this application is truly horrendous. Did they do absolutely no user research??.Version: 2.5.0

Click and collect improvementsPick and collect service is a brilliant idea however the choice of collection date and how to pick it should be made clearer at the first order point prior to payment as we did not realise you had to click on it to book a time it just came back with a next day collection time, when I phoned customer service to ask if they could keep my order for an extra day as we couldn’t get to the store the date and time they had given me I was told if the goods were not picked up at the time given they would be put back into the store and a refund would be given to me in the next 14 days. The lady advised me to go online again reorder and pay again for the goods I wanted the following day and click on their 24 hour time slot for next morning pick up, which I have done. The problem is I am out of pocket until they refund my full amount and the staff have had to waste their time picking and replacing my goods instead of being able to put a label on them for collection 24 hours later than originally specified and waste more staff effort and time in re picking my second order and the account department has had to waste time refunding me then taking further payment for my second order all because they couldn’t put a label on my chosen goods for an alternative pick up date and time which is such a shame for everyone and this could easily be improved. Thank you.Version: 3.9.1

Ikea discriminate app usersIkea are inconsiderate towards and discriminate all app users!!! The new app requires ios13 or more. I’ve used ikea app for a few years but now I can. The store is too far so I’d never gone to it and bought everything online when needed. I’m not going to sit on the web and go through hassle because I’m so used to using the app. Fair enough that you’ve upgraded your app but you guys seriously should have keep the older version compatible to be used for people with iOS 12.5. You’ve definitely lost a customer. To you I may just be one customer but I’m positive there are plenty of others as old as me that have no need to ugrade phone or iPad models and will buy from others instead..Version: 3.2.0

Nothing is Available?I see things on the app and they are not available for pick up OR delivery? As far as I can see there is no wait list or option to be alerted when something becomes available? Almost everything I like is not available? Why have it in the app at all then? I feel like because IKEA is so popular they don’t care about providing good service. I’d love to support them and their environmental stance more but when it’s easier just to go to Winners or Homesense…..Version: 3.11.0

Nothing compared to the websiteThis app has significantly limited features in comparison to just using the website (mobile or desktop) which makes the app quite useless. The “categories” section is limited and for common items that ikea sells, you have to search it up because it is not included in the categories. Further, the app only shows you what the online ordering wear house has in stock, not your local store. The old ikea app had none of these issues and I’m not sure why they redeveloped it so poorly..Version: 2.5.0

Stock limité en tout tempsRien n’est jamais disponible il y a toujours rupture de stock c’est désolant vous devriez le retirer du site litem s’il m3st pas disponible.Version: 3.24.0

Important feature missingThe new app has dropped two important features: - When an item is out of stock, it does not provide the date when it is expected back in stock again (great feature in last app) - if an item is unavailable in store, but available for online order, the app does not tell (the Blake the website). Hope these features come soon into the new app..Version: 2.16.0

Navigating and quickly finding products from categories is difficultPrevious app was much better in terms of sorting everything in categories. I don’t want to see inspirations and search for a keyword, instead i want to see all in a particular category which i am looking for. Please bring back the previous menu like categories and show all items in that category. Very inconvenient to select and shop, it is just good for taking inspiration which shouldn’t be the main purpose of the app..Version: 2.17.0

A Change SuggestionI was trying to find a way to file a grievance that I had with IKEA, but could not. I wanted to send an email, but the only option for emailing was for order cancellation. I however wanted to email to complain about the lack of product at the IKEA store near me. Now I know Covid has really put a strain on resources lately and I do take that into consideration. However, I specifically drove to IKEA, which is about 45 minutes away from my home, to purchase two Trofast shelving units for our play area. I checked on the app and the supply level was low so I headed there quickly. Once I arrived, I went to the bay where the shelving unit would have been located only to find a “temporarily out of stock” notice. When I inquired about the item I was told that there must have been an inventory discrepancy. I was very upset since I had just driven all that way for one specific item. I would appreciate if the app designers would change the “low stock” indicator to “low stock, please call to ensure product availability” so that people like myself do not drive far and make arrangements for someone to watch their children only to be met with no stock in the store..Version: 2.17.1

Horrible customer service, damaged productI recently drove 6 hours round trip to ikea with my family to pick out a dining room table. The box was in perfect condition so we didn’t think to open the box and inspect the table before we got home. We opened the box to find the table top split in multiple places and both of the support beams damaged and split as well. I’ve spent over 3 hours on the phone with promises that a manager from the store will call me back within 24 hours and it’s been almost a week. The only resolution I’ve been provided so far is for me to drive the table back and get a new one. All I’m looking for is the product in new condition and it has been extremely frustrating to not get a call back and to have ikea not take any responsibility for a quality control issue on their part..Version: 2.26.0

POOR Overall Covid Experience1.delivery ridiculously high and not proportional to purchase size as well as logistically impossible to navigate 2. There is a FEE for click and collect?!? WTH! Way to discourage people from shopping with you! 3. Store availability inconsistent and website and app not agreeing 4. Should be able to order from IKEA in general and all items dispatched from wherever they are. Having to shop at one particular store makes it impossible to get all items. 5. Alternatively, items should be able to be loved between stores by stock transfer if people are willing to wait. 6. Overall Ikea lock down experience including the use of the app = POOR 7. Had this been the case in early 2020 - no problem. But we have been in this new ‘normal’ for over 18months now. The fact that Ikea hasn’t troubleshooted and adapted to make a decent shopper experience is disgraceful for a company of this calibre..Version: 2.31.2

Good website but that’s where it ends.Ive had an incomplete besta tv unit in my living room for a month. The legs were not in stock but I was able to order click and collect when the local stored reopened. I paid for them but the order has not progressed after 8 days. They are now out if stick so I have ordered them online for home delivery next week. However I need 6 shelves that are still not in stock locally and although i have tried every day for a week I cannot order them online as although it says they are available the order does not progress as the legs did. It is so time wasting and frustrating. I have repeatedly tried to get sense from your robotic replies but it does not recognise your order numbers. I have always highly recommended IKEA but you have truly gone to pot since Covid. I expected the closures would have allowed you to get organised and be up to speed on reopening. So very poor show Ikea just like the half built tv unit I am facing..Version: 2.16.0

There need to be some usability tests because dang.I'm having trouble understanding basic things like whether this comforter cover comes in a different size, or what it terms are included in a "decorative combination" (does it include the table? The vase? The couch and wall??) I’m seeing some big changes in ecommerce terms (favorites lists) BUT the app also MAKES you choose a list, like, I have one list, just do the thing. I'm not a big list maker, but I didn’t think that favorites go on lists? I see ♥️ as a separate type of list, not a *shopping* list, and expect a different interaction to add to a list. Idk I’m confused by a lot of small things, so much so that I'd prefer to shop on dot com but I hope they didn’t cascade the app's interaction design to the web because I like IKEA, but I’m not braving covid to shop there. Almost all of this could be fixed by testing the app with like ten people..Version: 2.16.0

Click & CollectI shielded for months coz of Covid19 & managed to buy lots online. Some companies had excellent click & collect service others had excellent deliveries but I’ve been unable to use Ikea because deliveries & click & collect are always unavailable. I’ve spent days swapping around my shopping basket moving items in & out just to test the click & collect/deliveries options & I did manage to reach the checkout stage & pay via PayPal for 2 sets of drawers (matching), but then I didn’t get any notifications about my purchases & when I checked my orders it said I didn’t have any. PayPal is The only evidence I have that I made a purchase at IKEA. So I don’t know if the purchase went through. Need to improve the Click & Collect availability & deliveries options. I use Gateshead U.K. store.Version: 2.12.0

Cannot use the app any moreUnfortunately can’t use this app any more as it requires IOS 14, and my iPhone 6 can only get up to IOS 12. Phone still going well and won’t need a new one for a very long time. Very poor and disappointing decision by the app developers to exclude phones that are not new ones. The decision is against IKEA’s advertised ‘green’ principles; they are becoming less sustainable every day. Trying to nudge people to buy another new phone when one is not needed. I guess that must go for their products too, buying the same item from them on multiple occasions over time is good for their profits and bad for the planet. Maybe I/we should walk away from ikea altogether..Version: 3.13.0

Not ACTUALLY helpful.The ikea app seems to be very convenient when you first start using it, but unless i know (almost exactly) what i’m looking for, i won’t be able to find it. the categories aren’t even all there (ie i had to search “rugs” manually, as it didn’t appear in the textiles category. also, my saved favorites lists were deleted when i left the app...it would be helpful if these actually saved, so that i could keep a running list of what i want time buy. so...great for in-the-moment shopping, not at all great for planning ahead..Version: 2.5.0

A little confusing.The “shopping cart” feature looks like a hat rather than every other shopping cart icon anywhere else. When I clicked on things in my “favorites“ it put a check mark that I had added it to my shopping cart but then the checkmark disappeared so I couldn’t tell what I had it added and what I hadn’t . I tried to do store pick up. It just said that it wasn’t available but didn’t explain why and, therefore, had to pay an extra $50. They could have put a note or a link. After doing my own research I finally figured out that you can’t visit their stores right now due to Covid-19. It told me that one of the items was not in stock (in the store) so I had to take it off of the list. Since it turned out it had to be delivered anyway it could’ve been left on the list and shipped from somewhere else. 🙄 My sister made a shopping list and emailed it to me. When I added it to my app, all the quantities went back to 1. I’m sure there are other quirks but I am done doing their beta testing for their app unless you want to pay me for my time..Version: 2.14.1

Always Frustrating buying from IkeaSadly I find buying from IKEA online really frustrating. By the time I get to the checkout so many items aren’t available for delivery even less are available for click and collect in Norwich. I’ve just had to pay £15 delivery for a £40 item. The other items weren’t available which would have made it more worthwhile. A rug I wanted isn’t available for delivery until 14 February next year! It’s a joke. Not everyone has a big car to drive a hundred miles to the London stores. Now I can actually afford things from IKEA and there’s a little branch in Norwich I STILL can’t get actually the stuff. Hence the frustration..Version: 2.15.0

Removes products at checkout & other flawsIf an item is out of stock, the app simple discards it from your checkout meaning you have to go and find it again. The simple search function means there’s no way of refining and when trying to find a particular frame again, of which there are hundreds, this is very frustrating. The search is made worse by only showing two results on the screen at any one time, (iPad), which is also frustrating. When your shopping list is completed and you first go to checkout, the app will also tell you that Delivery and Collection are €100 before correcting itself at the next screen. Lastly £10 to collect stuff that’s in stock is a total rip off, so really this app is only useful to build a shopping list before braving the actual shop. If you genuinely want to order online, use their website, this is not good..Version: 2.8.0

Prices and changesThe items I wanted were on sale for 6.99 and I couldn’t get them as it wasn’t allowing me to get them delivered then a couple days later tjr price went up to 8.99 each and I was able to get the shipped. Not only that but the shipping was 7.00 and now it’s 9.99. I’m Not impressed at all..Version: 3.14.0

Never in stockThe app regularly has technical issues and freezes. When items have been added to your basket, if an item is ‘not available for delivery,’ it is automatically removed from your basket, however if you don’t wish to complete your order without ALL items, you then have to manually search, deselect and re-add. There is no option to set up for notification of new stock for particular products and there is no pre-order. Personally as a customer, I would rather be given the option of waiting longer for a product, but knowing it would arrive, rather than constantly having to recheck the app for stock. Also the app works in postcode, so when you are looking for a product it searches your nearest store... why does it need to be only one store for an online purchase. Surely it’s could fulfil the order from a range of locations if required prior to customer dispatch?.Version: 2.2.0

Not greatIt’s fine, it shows the the products and tells you whether they’re likely to be in stock. Having said that, twice I’ve got to Ikea for specific items which it says are in stock at the store and they haven’t been. But the app is slow to log you in and load your lists! So if you think of something you want to add to a shopping list, you have to go to your account to ‘wake it up’ before it actually loads from the item. Also, when there are different options to choose between they’ve used the phrase ‘customise it’. I’m not ‘customising’ my plant pot by having one of the millions of 9cm ones, I’m just choosing the pre-determined option that I want..Version: 1.11.0

Great concept frequent errorsStarted using the app and loved it. However, suddenly started having issues with logging in, items being deleted from my lists for no reason and incorrect information about whether each item was in stock or not. When trying to do click and collect, it does not show me which items are the issue re availability and a few times my cart cleared out on its own and I had to start from scratch. Spent hours trying to reach phone operator to verify info with varying results, including conflicting info on item availability and terrible attitude as well. Frustrating!.Version: 2.5.0

GlitchingYesterday my fav list and shopping list disappeared. The items I want seem to be there in picture but when I click on them I get a retry message so I can’t even see dimensions let alone any other information. Was working fine before and liked it a lot but since I am hopeful for an item to be restocked it is becoming troublesome..Version: 3.24.1

Photos of furniture are a disappointmentAs I remember with the original app the photos were more detailed and phone size as in a lot bigger I don’t know if this makes any sense but the photos on this new app seem to be smaller and not enough information...like being able to see the inside of a wardrobe if it had shelves or a hanging rod in the old app you could see this information but now you can not...also in the old app if you could add more shelves you could scroll down see the different accessories that you could purchase for that unit click on it and it would take you to that page Furthermore with the older app it would also refer you to another product that was similar and may like instead of the one you had clicked on in the first place...so that maybe give you more options..Version: 2.18.0

What happened to product groups?This app is much slicker than the previous, and it’s easy to place orders via it. The issue I have with this, which the old app had, was the ability to search by groups of products. I don’t want to shop by room...what if the item I need for my bedroom is actually in the loungeroom section? Not the best way to sort it. Please bring back the groups via products...especially the groups such as small storage, textiles, bookcases, etc..Version: 2.15.0

Rubbish update and disingenuous excuseI don’t know how many users of this app still keep their iPhone under iOS 12 or cannot upgrade to iOS 12 or above. If you really value about users, customers and environment as your propaganda, the recent update with higher system requirements and the prohibition of old version app are quite stupid and the only thing I have learned from your ‘inspired’ update is to never believe the claims of business. After all, business is business..Version: 3.10.0

Not the worst app, not the bestOverall the app is pretty decent. I've had it for a couple weeks and haven't really had any issues until now. For some reason my Shopping List that I made has suddenly disappeared. I can't make another list either. It's not an internet issue, all of my other apps work fine. I logged out of my account and logged back in, still doesn't work. I also tried deleting and reinstalling the app which didn't work either. Aside from that the only other issue I have with the app is the inaccuracy of product availability. As many other people have done, I went to the IKEA store near me because it showed on the app that they had the item in stock that I was looking for, just to find out that they didn't actually have it. The issue I have with IKEA as a whole is the fact that you can't actually call any of the stores. The phone number just routes you through a national call center. The only way to get accurate information from a store is to physically go there and talk to the person at the information desk, which is pretty inconvenient..Version: 3.23.0

Bring back the old app.Nothing is indicated ‘out of stock’ so everytime I try to cash out everything that is out of stock gets removed from my cart and i have to start all over again. Then I have to try again the next day hoping things are in stock if not all my items are removed from my cart AGAIN. There is no way to tell what is or isn’t in stock online. The old app was so user friendly. The new app has all these random useless pictures. Absolute garbage. No ease of use whatsoever..Version: 2.1.1

Not working. Cannot order.Update Oct... Cannot add to basket. Cannot add to Wishlist. All Wishlist items disappeared!! All cannot handle increase Covid demand. ———- Old message... 1. Wonderful new app. Exactly what I’ve been waiting for. Super large easy to scroll images. Would like more items in the image linked so I can purchase them. It’s a real please to scroll and quickly add items to my wish list. Login is easy too. I’ve not ordered yet. 2. Would like a orders, receipts with previous orders section. I can then print off receipts if needed, view previous orders then easily reorder items. Also check from all when my delivery date is. Update review.... 3. On the wish list create a view to see the listed pictures much larger so I can scroll down them just like Instagram. Also do the same with basket too allow Instagram like view of items in basket. 4. I have made an order and it was fantastic!! Scanned my credit card, easy to check everything on before sending off order. Love so much I can choose delivery date. Update. Please store my vouchers for in this app. I can then use them from my phone. If there is my Family Member birthday £5 voucher please add this to the app and I can also use it in the store..Version: 2.12.0

Product colorWhy is the color of a specific product (especially on doors) not included in your item descriptions? Would help a lot in order to avoid confusion and judging what exact color it is just based on pictures which could be totally different from actual. Sometimes it looks white on the photo but actually there is a slight hint of grey in actual. Same as it looks stainless in the photo but then a hint of bronze/ gold in actual. It would be helpful for designers to plan mood boards if you include the color in the product description. Ps. Quite a lot of server errors too when clicking products..Version: 1.11.1

New update bad user experienceThe new update may looks pretty but it is very hard to shop around and find the category i need. very frustrated and it only display so little items, with that many products in ikea, i have to scroll through soooo long, cant be bother and had to use the website on desktop to find the stuff i want instead. And when i want to find store location/opening hours, it is so super hard to find it in the app, only to find out it is in account. And in there only display the location, who would have thought i have to click into the set store location to find the opening hour time?! Anyway like many other say it is hard to navigate the app. the structure is way user with the previous version.Version: 2.24.0

Lots of errorsThis app isn’t all it’s cracked up to be. I can’t seem to add anything to my cart without it reporting errors or “something went wrong” messages. Not ideal to close and restart app every time and then just finding your cart empty all along. Fix it!.Version: 2.2.0

Impossible to useThis app is very difficult to navigate and use. First off you have to search for any item that you want, you can’t filter the results by dimensions if you have a certain limit to work with. The filters that you do get are pretty much useless. You have an option to sort( relevance, prices and names alphabetically), by colour, price range and materials. Which most of the time is not helpful. So you have to scroll through EVERY. SINGLE. ITEM which is tiring. Honestly stick with the website, it’s better than the app.Version: 3.14.1

Don’t order from here unless—I’ve ordered furniture from here almost A MONTH AGO, set my delivery date, and haven’t heard anything since I bought & ordered my furniture. it’s been a week since my expected delivery date & i have heard NOTHING and everytime I call, I’m either wasting 40+ mins listening to the same three sentences on HOLD waiting for someone to even answer the phone or i hear “well it looks like you order hasn’t been sent out yet,” well yeah.. I KNOW that’s why I’m calling YOU. I was told I would hear from IKEA in 2-3 days and again, HAVE HEARD NOTHING. In the amount of time it took to read this, I’ve read and edited this review(10 mins on hold as of rn). they finally transferred me to a resolutions department THREE calls ago and after 20 mins of me waiting for someone to answer the phone, when they finally did, they said “Hello” and before i can even say anything, THEY HUNG UP ON ME. I really loved their furniture and couldn’t wait to receive my order, considering i’ve spent $200+ on just a DELIVERY FEE, you would THINK I would have even heard something back, but boy was I wrong. beautiful furniture.. but i wouldn’t know seeing as though, I’ve only seen pictures from the app, NOT worth wasting time to even get an answer back, for the to tell you the most OBVIOUS reason you called. unless you have all day LITERALLY and want to listen to the same, three sentence automated hold tone, then THIS IS FOR YOU!!! not happy at all (15 mins now on hold).Version: 2.22.1

Not happyVery slow and says something is in stock but then I try to go to the checkout and it suddenly says unavailable. Really frustrating..Version: 2.2.0

Filtering needs major improvementsThe app works pretty smoothly, but it oftentimes takes a very long time to find what you’re looking for. For example, I was trying to find a simple desk and could only filter the results through “tables and desks”—which included literally everything that IKEA offers in both those categories. Sifting through hundreds of results relating to kitchens, patio furniture, etc. was frustrating. On top of that, sizes can only be filtered by “small, medium or large”. Totally arbitrary and useless if you don’t know what actual dimensions those cover. Why can’t I filter by actual measurements like every other retailer has? And finally, there’s no way to filter the search by showing in-stock items at your local store. This is the worst one by far, especially since IKEA is having supply issues. Please add these features that have been common in almost every other retailer’s apps for years now..Version: 3.3.0

Old app was better!I like the old app better. This one feels clunky and harder to navigate, sure it looks prettier but it’s less user friendly. It takes longer to browse, please add the ability to add an item to your wish list via the search page without having to go into the product..Version: 2.24.0

Stop blaming the pandemic for internal problems and failuresThe pandemic has been difficult for lots of companies and organisations but unlike most other large retailers IKEA has simply not coped at all because of longer-running problems they’ve had with online shopping (whether via the app or a browser), delivery and collection. The app, like the website, are fine right up until you try to actually order anything. At that point the whole process becomes a black hole. I’ve seen nothing like it with any other large retailer online or on their apps. A quick search of online news and comment about IKEA shows a flood of complaints about the company’s total inability to track its stock, take and fulfil orders and provide any form of customer service. IKEA should be honest with itself and its customers by ceasing to blame the pandemic for the problems it’s facing and start admitting the problem is with the company itself..Version: 2.23.0

Why is it so hardI can’t find an easy way to view all the products aside from using the search function and even then I feel like I’m missing the range. I go to the home button and shop by room and instead of the menus just have room photos to click on and interact with. I just want to be able to view straight up the entire range for stuff like bathroom items. Not have to click on extra stuff and feel like I’m missing products that I would purchase..Version: 3.0.0

Wasting my timeYour app shoes stock availability at Richmond, for an item I have been trying to buy for over 6 months but you don’t appear capable of meeting ongoing demand. When I try to order the item - now that it IS FINALLY in stock at a local store - your app won’t allow me to, I can only order from store options WITH NO STOCK AVAILABILITY for the item I am trying to buy. Absolutely no point trying to buy from Ikea, nor use the so-called Ikea family rewards or birthday vouchers. My birthday voucher told me to spend within my birthday month - IN A MONTH THAT WASN’T MY BIRTHDAY MONTH so naturally when I went to follow the instructions the voucher was no longer valid. I have been trying for past 3 months to spend my Ikea family quarterly reward $10 voucher but Ikea cannot seem to stock what I need - haven’t had any stock available since May 2020 and now the app won’t let me collect from where there is stock!! Clearly you do not want to retain customers!! So frustrated!!.Version: 2.17.1

BugsThe update has completely bugged out - it takes too long to load, the local store can’t be saved so it shows stock from a random store in the country and has to be changed for every item, and my whole shopping list loaded in from about two years ago so I have on the list all the items I already bought years ago and none of the new items that I had on the list before this update. I am still signed in with my account so that isn’t the issue, it’s just a problem with the app..Version: 2.26.0

Old app was betterThis new app is terrible compared to the old IKEA Store one. While it was glitchy at times, the old one was simple and required fewer clicks to add items to your shopping list. I really appreciated the ease of seeing a price tally, where things were located in the store, and checking them off, which has been eliminated. Given that IKEA still does not have robust shipping and delivery services, it is insulting that this app encourages customers to try to order things online. IKEA wants to charge me $99 for delivery of a lampshade and pillowcase. This new app is clunky, I’ve run into multiple bugs in less than 5 minutes, including my preferred store not changing after selecting a new one and returning search results for items that are no longer available. It requires more clicks to carry out every task than the old app..Version: 2.17.0

Frustrating and confusingThe new Ikea app is frustrating and annoying to use. Instead of being able to go straight to a list for a search, you are offered pics instead that bear no relation to what you’re searching for!! Why change something that was quick and simple to use for something so unintuitive and frustrating?.Version: 2.27.1

Dissatisfied with your AppI am dissatisfied with the new IKEA app. My main issue is in regards to the lack of transparency for both in-stick and out-of-stock products. If the item is in-stock - please CLEARLY display how many are available at that location. If the item is Out-of-stock - please CLEARLY & ACCURATELY display the amount of product enroute to the store or will become available and WHEN. This will be especially helpful when people need to travel to an alternate IKEA location in order to purchase the product. Consumers need a timeline for in stock, accurate stock counts and estimated time of arrival for item to be in-stock. Additionally, your delivery area needs to be larger than 50 miles! Especially to help those who want to purchase IKEA furniture or other large items, but do not live near a store or have the means to pickup the item(s)..Version: 2.18.0

Changement inutilePourquoi changer l’app au lieu de faire une mise à jour? J’ai perdu ma carte famille et ma liste d’achats de l’ancienne app. Pourquoi faire simple quand on peut faire compliqué? Ça donne envie d’aller magasiner ailleurs..Version: 1.14.1

Nothing is in stockI get there are supply issues but then you try to order something that can “be delivered to your postal code” and it’s available to come to some areas but not others? I love you IKEA but we’re 2 years into the great pandemic stock issue, time to figure it out..Version: 3.14.1

Not great if you have various items in cartI enjoyed adding items in cart, had plenty of them. Upon checking out I am presented with locations that do not work for me. It does. It show other locations because some items are not available in the shops I need. Unlike the website, it does not let you see which items they are so you can chuck or save for later, so now I have to recreate the whole shopping list with the laptop, so using this app for my shopping list was a waste of time, stick with the browser if you are going to have various items..Version: 3.10.0

FrustratingLoads of front page space devoted to showing you random pretty pictures of stuff. But where is the list of departments/sub-sections? It is buried behind the search option. So if you know the abstract name of the thing you want then you’re ok. If you want to check the general categories, then you need to go 3 swipes/taps from the front page, AND know that the categories/departments are within the search section. This app is a good example of form over function. Rather ironic given this is an app for Ikea. So if you want your shopping experience to be like reading a long book then this app is for you. If you want to get to something quickly, then good luck!.Version: 3.6.0

Total FrustrationFirst time in IKEA store was several years ago. Today was the second time, because after spending a good deal time on my laptop last night, searching several pieces of furniture and adding them to my basket, when I tried to check out my basket was empty. It was too late and I was too discouraged to start over. I kept getting a pop up in bottom right corner to request assistance, but it wouldn’t work either... Today, with renewed optimism, I drove more than an hour to the store. All three employees I spoke with about placing an order for a later pick up, gave me different answers. I felt totally alone in that store with no one to help me. After more than an hour I had bed frame, mattress, nightstand, table and chairs, dresser and more on the IKEA app/list on my phone. When I went to “check out “ it started giving me a list of items that were out of stock. I’m left wondering why it didn’t signal that when I was making the list??? I was out of time and too frustrated to go back upstairs and shop again. Home and after dinner, AGAIN, I try to spend my hard earned money on the IKEA app and continue to find out of stocks. Wound up with just a few items and will Not Ever try to shop IKEA again..Version: 2.28.0

Not as user friendly as the previous versionThis new version of the app (late 2020) is very pretty however it’s basically a catalogue. It’s hard to search for specific items, hard to browse for a category of items and it’s very clunky when doing anything other than looking at beautiful pictures. The old version was much more user friendly..Version: 2.16.0

App navigationThe app is not user friendly navigation windows or hint would help. Cannot find option for Curbside pick up only goes to delivery option . Removed items from cart on its own ??.Version: 2.5.0

Search function is abysmalProduct description etc is fantastic, where Ikea fails is in its search function. When a company uses difficult and stupid names for everything, this really should be top notch. Pax and Komplement sections are particularly irritating, especially when using the shallow 35cm Pax like I do: things are grouped seemingly randomly by sometimes colour, sometimes size, there’s no easy way to find everything that works with a 35cm depth as it’s not a filter. Really weird stuff can come up as well, for example searching “bowl” you can end up with kitchen gadgets or somehow even drawers, but it will miss bowls they’ve decided to describe as “deep plates”. Much better than even a couple of years ago, but still not up to most furniture seller’s websites. ALSO, WHY if I search for a range by NAME, it doesn’t show me the rest of that range? Instead it shows me similar products. Just…annoying.Version: 3.8.2

Navigation is so tough to figure out!First of all it doesn’t work in landscape! I use an iPad Pro! Too big for an app that only works in portrait! And keeping it upright while searching is terrible. I also cannot find the area to make an in-store shopping list , which is my favorite feature or was rather. I clicked and clicked to find the categories so I could just browse and only found categories by room. I quit searching out of frustration and went back 2 hours later and the app opened to a different area. No idea how that happened or how to get there again in the future. So far the new app is a big disappointment and my hands hurt from holding a 12” iPad upright! So far- not a fan! Ok REALLY hate this app! I click on a coffee table-Lack. Wanted to see the size.. clicked on product size, nothing. Clicked on more information.. still nothing. Clicked on good to know and FINALLY got the dimensions with no pictures! The app stinks. I a, praying that the website is still working. Two thumbs down!!.Version: 2.20.0

SuI’m not happy that the app no longer lets me know if something is in stock. I cannot make up an order with things that are not available or when the estimated arrival is. As I need to travel a 4 hour return journey to collect or pay a fair bit for delivery it makes it too expensive to do a few trips or order 4 times.Version: 2.15.0

Can’t find anything unless you know the exact nameI just can’t browse and see all the options in one place for something like sofas.Version: 2.4.1

Good App but not the best for iPad Pro 12.9I am used to using my iPad Pro 12.9 no on landscape mode. This app while good in portrait mode it will not switch to landscape mode. Please update the app to include landscape mode! Also the search by nearest store could be better. Not sure if theres a way to show available products only in store on the app. I keep having to go back and forward with checking product availability between stores. The whole delivery has never worked for me I keep getting errors all the time. Also the pick up option is never an option for me and there is an IKEA about 15min away from me. Not sure what going on with that. Other than that the App is great for just viewing what IKEA has to offer. If you’re looking for product availability it would be best to call the store or go find out yourself..Version: 2.18.0

Major feature regression makes it harder to shopI can’t begin to describe just how much I despise the current version of the IKEA app. The current version has removed key features and functionality that were essential to an officiant shopping experience at the store. This includes the removal of the pick list feature, so as you go round the store - you could add items to your pick list, see where they were located to collect, mark them off as collected, and track your spend. The loss of this feature alone makes shopping at IKEA that much harder, and means you’re better off grabbing a pencil and reverting to using the paper lists offered in store. Secondly, the performance of the barcode scanner has genuinely gone backwards. Scanning is far slower than before, and it has real issues with products whose patterns and colour schemes cause the Morri Effect, especially with fabrics. Thirdly, the speed of actions has regressed significantly. On a 5G or store wifi network, it takes a solid 10 seconds to add something to the cart - if only to track your spend given the earlier feature regression has removed key useful functionality. Frankly, IKEA’s app developer needs to be sat in the corner with the dunces’ cap. The app in its current form, with the removal of key features and introduction of major performance issues, should never have seen the light of day..Version: 2.27.1

Go back to basicsThis ap gets more and more unusable. Please go back to basics and give us a proper menu to choose from. We don't need glossy magazine features and having to guess what we are searching for. We need what IKEA is known for - practicality. The ap will drive people away. And where on earth are the groceries ? They have disappeared completely. You should have evolved during lockdowns but this ap takes the entire online experience backwards. Shame. I've been a keen IKEA fan since the mid 80s..Version: 2.31.1

Infuriating awful appThe old app was awesome- you chose your items - selected which store and it presented a nice little lush showing the location of each item and whether it was in stock. Not now - the hopeless new app tries to get you to order the items online and no matter what you do you can no longer get a helpful little list showing where to pick up each item. So we abandoned our shopping midway round the hideous Warrington branch and went home. We couldn’t face the long queues at the one computer that was working in store to find out where to collect our items - a queue that could have been eased if the app wasn’t so hopeless. Just deadful. I now hate IKEA..Version: 2.11.0

Unable to select click & collect locationI want to buy some items from Ikea, in Richmond, and it showed that it’s available from the Richmond store. Due to current restriction the store is only open for click & collect. However, when I check out the cart and wanted to select the click & collect location, it doesn’t allow me to chose other location. The choice of location doesn’t allow any selection but only in Tasmania for click & collect and cost $49. Please fix this Ikea. Or it is just another very useless apps. Disappointed ..Version: 3.3.0

Ordering & checkout issuesDifferent experience on iPad to iphone- ended up ordering on iphone due to delivery address issue although stored in profile. Details needed to be reentered & checked throughly- far from Amazons one click experience! Also had a few goes as couldn’t see why the order wouldn’t process - due to some items being collection only, although shown in same shot as package. Not apparent on checkout which was more than frustrating at the time. Seems strange that I could buy chairs but not the cushions for delivery. Disappointed as not the customer experience I would associate with the might of Ikeas resource & testing..Version: 2.3.0

Discovery is difficult and it needs a landscape optionThis app, although aesthetically pleasing is less useful than it was before. There are less categories to help you pinpoint what you’re looking for. You just end up looking at a bunch of pretty pictures of environments without finding what you need. This makes creating a shopping list more difficult. The app should be able to let you add something to the list even if it’s currently out of stock. What is out of stock should be able to be moved to a list for the future and you should be able to be alerted when something comes back in. Also people use their iPads to shop and they shop in the landscape orientation. Nobody wants to take their device out of its keyboard case to be able to use it. Bad UI, not intuitive at all. I think they used paid reviewers or their own employees, I can’t believe anyone would give this app a positive review. Nice app if you feel like daydreaming but impractical and less useful..Version: 2.23.0

Please fix “My lists”For people who like planning in advance and organise purchases, I must say, the process of doing that in the current version of this app is a total nightmare. - Items when you search them in a catalog don’t have a “save to the list” option, only “add to the basket”. When you go to the basket, you can move to “my list” but only one-by-one, and it glitches out every 2-3 times of trying to save the item. - making list in “my list” doesn’t really work properly, when I’ve made lists depending on the room types, it kept sending to the latest created. And when I moved items to the list they belong to, they didn’t appear.... the lists were totally blank - Adding to “My List” is just overly complicated, sometimes list doesn’t show until I refresh 5-6 times - Additionally, would be amazing if we would have an option to go back to the previous window in “Shop by room” by dragging the screen from left to right like in the “Catalogue” list. Thank you very much..Version: 2.3.0

Everything about itI went on a item to pick 4 pcs, it didn’t even show quantity...I had to “check out” first & then it never show the correct quantity. I don’t want the items delivered, but that’s the only choice I’m given!! I want to pay & collect!! I’m doing this for friend & I sure won’t be using the app again for myself, or the store..Version: 2.3.0

Search function not specific enoughIf you’re going to have a search function, it should be good enough that it matches up with a specific request. I was looking for three-way lightbulbs, and it was suggested that I look for TV stands. Really? An international company, meaning you are trying to reach people who speak many different languages, you need to have better international search function. But what the heck, it’s exactly like going to IKEA. Once you’re in the store, even if you know what specific item you want, sales sales reps don’t know where it is, so you can look at the floor model and haven’t a clue on which aisle it is if you want to buy it. You’re lost forever. I guess the low prices are reflected in the lack of customer service..Version: 2.17.0

Propose des produits discontinuéC’est lourd magasiner en ligne. On croit trouver un produit et plus souvent qu’autrement il est en rupture de stock ou en discontinuité….Version: 3.24.0

Probably the LEAST Customer Friendly APP in RetailSo in one world to describe this app it would be ‘why’. Why can’t you search for key words and find something (note to IKEA, but not everyone or even some people know what crafty names you associate with your products). You took away the ability to even search a receipt or locate a receipt which means I couldn’t not return something because EVEN WITH the credit card that I used your associate still said they couldn’t return it. Why not take it back? I mean it says IKEA right on the front of the unopened package….does anyone ELSE sell IKEA brand? Finally the searching for a receipt even in the old system entirely SUCKED. So using a crystal ball, you have to try to remember when you purchased what and then one by one go thru a receipt. If you want to see a PERFECT customer experience, go to the REI site and become a customer. Search receipts by date, with pictures, with EASY search. Not sure if this is new, but the upgraded website is a tremendous downgrade for customers. Lastly- you make the app so NOT intuitive, that I simply stop trying to buy stuff. I have found items I want, not in stock in my store, but somewhere else in the country. Can you easily order it? Not at all. Could never figure it out. Simply put, you lost a number of sales from me because of this..Version: 3.3.0

TerribleIt’s really frustrating searching for products. There isn’t a category for SO many things (how did they not include a category for SOFAS? Or anything living room related?). And then when you search a keyword, it brings up random unrelated things (i.e. searching “rugs” brings up place mats”). Super frustrating to the point where I’ve never left an app review in my life but this definitely deserves 1 star..Version: 2.5.0

Swedish inefficiencyI’m not sure what’s happened to ikea of late but I remember when they were sticklers for efficiency, organisation, and rewarding you with a hotdog for following the arrows. Ikea seems to have decided to ‘glow up’ and focus their attention on looking good and not much else. The app itself was never really any good, but in years gone by they at least tried... This app is skräp! It’s priorities all wrong. Why is it so difficult to search for products, or to put together a pick list. Even a function for digital instructions wouldn’t go astray. Better yet, why has no-one come up with an in app solution to paying for your goods, bypassing the inevitable mile long queues at the two out of twenty checkouts that ever seem to be open. Come on ikea get your skitprat together.Version: 2.28.0

PAX wardrobe frustrationI’m really disappointed, I ordered pax wardrobes for 3 bedrooms spending over £2000 in store to find out at the end of the purchase that the 100cm and 50cm wardrobe frames were not in stock, that is not the issue, I understand it’s popular but I’m annoyed that the only way to order these items is to keep calling in store as you are not able to reserve or order anything not in stock which after 4 unsuccessful visits is very frustrating. Meanwhile my son has had a bedroom full of doors shelves hinges and handles for over a month! The website allows you to register for updates but none have been sent, all of the staff I’ve met at the Gateshead branch agree how awful the system is and apparently they receive many complaints so I’m surprised IKEA have not responded with a customer centric solution ordering in parts that are needed to complete furniture which aren’t on the shelf, they could take full payment and allow agree a window to collect or even better deliver! The Pax wardrobe system itself is brilliant but useless without frames! On my last visit a brilliant member of the wardrobe team offered to take my email address and personally keep me informed when they become available, which she has done. This is off her own back and not something the company offer, if the IKEA team want to contact me I will pass on her details as she deserves recognition, hopefully she has not broken company policy by trying to look after a customer!.Version: 2.11.0

Missing the store details and mapIf you add the wayfinding maps to the app, we don’t need the paper ones in store. Save some trees! Processes actually experienced don’t match description in the app as far as ordering and click and collect go..Version: 3.24.1

Time lag, hard to find individual piecesThe updated app makes you sit through a couple seconds of slide show before you can use the app (can’t find a way to skip it), which is a useless waste of time. Also, it hasn’t solved a fundamental problem with IKEA’s app and website from forever: it’s hard to find individual pieces and their prices. Where most sites show you an item and suggest other parts of the same collection or things that work well together, many (most?) of the products you look at on IKEA are shown as packages of multiple pieces and it’s unclear how to unpackage them if you don’t want the configuration shown. It’s also hard to figure out which pieces come together and which are attachments/sold separately. I find this REALLY annoying and difficult to navigate. I do less shopping at IKEA because the app makes it harder to plan ahead and figure out whether they have something that will work for me..Version: 2.20.0

Do not like the new app!This new app randomly gives errors when trying to add things to the cart that show available and have the blue button. You cannot easily see color options, fabric choices like before. You cannot add multiple units of the same thing unless you add 1 and then go into the cart to increase the number. Painful! I lost my old cart I had started before the new app came on. I can see how that would happen but then I had a NEW full cart a few days ago, went in today and and it’s gone! So frustrating. The old app held onto your cart, obviously this one has a time limit. Miss the add to list option for shopping in store. Went to look for vimle cover and it wasn’t showing up. I did the online chat with an employee who said it was discontinued but would come back better? Ok? I mentioned Finnala looking similar and then she came back to say oh yes, that’s the replacement for vimle. Why isn’t that on the app? It needs revisions, hopefully in the works..Version: 2.1.1

PoorAdmittedly this isn’t going to impact too many people….we were furnishing a place from scratch and had many items to buy. The shopping cart appeared to list things randomly. I suspect its not actually random but lord only knows what the process is. Once the basket was filled with a large number of items finding the one you wanted involved scrolling down the whole lot until you saw it. Why not put them in some relevant sort of order? Or sort by room so people can see that they have everything they need for the bedroom etc rather than having to write everything down on a scrap of paper? You could not say you wanted 2 beds…you had to order a bed then find the item in the basket (scrolling through everything) then alter the number. Same for towels, cups and everything else. Scroll scroll scroll. To remove items you had to click the three dots beside the item but that usually took you to the item listing unless you hit it just right. This was deeply frustrating. I was screaming at the app after I had done this a few times. Make the link bigger for heavens sake. I use the largest iPad available but still had issues hitting the thing correctly. Why don’t the beds show the right bedding for the bed? Or a duvet show the right cover? And then there is that little lag when you delete something that stops you doing anything else. Nothing you can do about that I guess but cumulatively it was a miserable experience..Version: 2.29.0

No home delivery in GTAWhy charge me the delivery cost 40% of the goods..Version: 3.24.0

App DatabaseI really like the app BUT…When seeing items on the app, it ALWAYS says “items aren’t available at my store.” I have learned to go into the store myself and not depend on the app. I don’t think it’s fair. People have NOT gone into the store because the app says the items aren’t available. For example, I liked a lamp that was on the app. It says the lamp isn’t available in my store, of course ONLY California stores had it. I took a chance and went into my nearby store. The store employee looked it up. They had nine (9) in stock. What is the problem with updating other stores on the app?? If the items are in the store database, why doesn’t the app say so? I’m Rating this app three(3) stars for that reason..Version: 3.4.0

Not so great appIt’s silly, I am not able to get over half of my items because they aren’t available, I understand if this was once or twice, but they haven’t been able to send out certain things for months. I understand that if I can’t find my items then I should really go into the ikea shop but I haven’t got the time especially being a recent father of triplets. I will give it two stars because it is easy to use and work my way around the app but again I can’t get most of my order, they also don’t tell you before that the item you want isn’t available/can’t be delivered to you. Very disappointed, I would even recommend this app to my family!!.Version: 2.5.0

Great appThis app is bug ridden, the user experience is pretty bad, let’s say your order gets cancelled but you won’t receive any notification. Moreover, the order will show it is in process. Seems pretty misleading to the customer. Please don’t cut costs on user experience..Version: 3.24.1

Could not even register an accountI tried to register an account. The password field would not let me paste a secure password from 1password. Then I tried using 1Password to auto fill a 25 character random password. That failed validation saying it must be over 8 characters. That blocked me from proceeding. I then deleted 8 characters from the password and that cleared the validation (whoever coded this piece of crap is counting keystrokes, not the number of characters in the field). Then I tried to save and got the wonderfully helpful error message “one of your fields have failed validation”. There is no indicator of which field is the problem. I double checked each field, all correct. Still get the error whenever I try to save. Then I unchecked the box saying I wanted to join the family discount club which removed half the fields from the registration form. I tried to save and this time get an error saying that my account already exists! When I tried to login, still get an error. This is such amateurish garbage. Deleting. Don’t trust this app..Version: 2.25.0

No option to refine search to what’s in stock at your storeI have spent hours trying to find an item that I need only to discover nearly all items to be out of stock. It seems like nearly everything is out of stock at all times. For two years I’ve been watching the site for a few different items and everything remains out of stock with no alternatives available. It wouldn’t be as annoying if I could limit search results to items in stock at my store, but instead I have to sift through hundreds of out of stock items to find maybe one item in stock. It’s really discouraging. I usually end up settling with other retailers just to avoid the daunting task of finding something actually in stock within the sea of items that are unavailable..Version: 3.7.0

BugsFull of bugs! I don’t understand why ikea has to build a new app an not just update the previous one!.Version: 1.14.1

Issue with stock detailsIve been trying for weeks to order a corner garden furniture set It said it was available for home delivery let me put it in my bag then when at check out when I put my postcode in it said not able to deliver all items. I tried on several occasions then went to order the sections to make up the corner unit again said available and even got to delivery options ready for payment then suddenly most of it wasn’t available, I also could buy the complete cushion I wanted so looked at the covers which was available but then the right inner cushion wasn’t available. Very disappointed! Didn’t find I could contact anyone to see what the problem was or be notified when available..Version: 2.4.1

Pick up options inconsistentApp doesn’t show in store pick up options. Cheers.Version: 2.3.0

App needs workWhere has purchase history gone? Each time an update comes through, the app appears to have lost a feature. When I click on purchases it says to log in to see full order history…but I’m already logged in. Secondly, I just want a menu option where I can find products by categories and not rooms. Trying to navigate this app is a challenge at times..Version: 2.29.0

Availability and Stock IssuesThis is a constant problem with IKEA: you spend so much time planning a room then you can’t get the items. Items say it’s in stock and available at my local IKEA store when adding to my cart. Then when I go to check out it says I can only get the items at stores hundreds of miles away. Who is willing to do that? And this happens immediately after I add to my cart. And this constantly happens. Currently I’m trying to get a rail for a shelving unit I purchased and I have to check the app several times a day hoping this issue is resolved. Even when I call customer service they say to keep checking. Why can’t an IKEA hundreds of miles away mail the item to me or to my local store. Please streamline your inventory and availability IKEA it’s super frustrating..Version: 2.19.0

HELP HELPWhere do I start, I deleted my email with my orders on by mistake, tried putting my password in says it’s not the right password even though I know it’s the password so I put forgotten my password so normally you would send me a email to change password, five days later still no email, so I try again still not working all I want to know is when my items are being delivered that’s it, will I be ordering on line again absolutely not tried ring you but you used all my credit so I try virtual no help there, but I am presuming you can’t help either, I need to know when they are being delivered so I can make sure someone is home, so no not happy 🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️.Version: 2.21.0


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