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Instacart Shopper: Earn money App Complaints & User Negative Comments 2024
Instacart Shopper: Earn money app received 65 complaints, negative comments and reviews by users. Have you ever had a bad experience using Instacart Shopper: Earn money? Can you share your negative thoughts about instacart shopper: earn money?
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Instacart Shopper: Earn money for Negative User Reviews
✓ Instatcart sucksBatch pay getting worse daily and support sucks and knows nothing but lies.Version: 4.245.0
✓ App freezes and crashes. New verSince new version was installed, App freezes when in shopping stage. Have to delete and install it again, every 5 minutes..Version: 4.158.1
✓ Extremely Disappointed with Instacat’s Payment SystemDear Instacart Team, I hope this message finds you well. I am writing to express my extreme disappointment regarding the payment issue I have been experiencing with your platform since April 2023. As a former grocery delivery provider for Instacart, I am disheartened by the lack of response and resolution to this matter despite multiple attempts to contact your support team. In April 2023, I diligently fulfilled my duties as a grocery delivery person, ensuring that customers received their orders promptly and efficiently. However, despite providing my account details during the sign-up process, I have yet to receive any payment for my services. It has now been almost five months, and I feel utterly ignored and neglected by your company. I have made numerous efforts to reach out to your support team, sending multiple messages explaining my situation and providing them with my account number for verification. However, it seems that my concerns have fallen on deaf ears, as I have not received any acknowledgment or resolution to this issue. As an independent contractor who relied on the income from my deliveries, this prolonged delay in payment has caused significant financial strain and frustration. I trusted Instacart as a reliable platform that values its workers and ensures their fair compensation. However, the lack of response and action taken regarding my payment issue has shattered that trust. I implore you to rectify this situation immediately by investigating the matter and ensuring that the funds owed to me are promptly deposited into my account. Additionally, I request that you provide me with a clear explanation as to why this issue has persisted for such an extended period without any resolution or communication. If this matter is not addressed promptly and satisfactorily, I will have no choice but to escalate my concerns and explore alternative avenues to seek the compensation I rightfully deserve. I sincerely hope that it does not come to that, as I believe in Instacart's potential and wish to see this matter resolved amicably. I trust that you will treat this issue with the urgency and attention it deserves. I look forward to receiving a prompt response with a concrete plan of action to rectify this payment discrepancy. Yours sincerely,.Version: 4.339.2
✓ Not able to add a Canadian AddressHow to become a Shopper in Canada if it doesnt even let you add any Canadian address but only the US states and zipcodes. When I tried the online chat, they had no answer for me and I was put on a long hold while chatting and yet no solutions. I was supposed to receive an email like a week ago and still nothing..Version: 4.338.0
✓ Reduced pay makes this side gig unviableNot sure what the thought process was being cutting driver base pay in half. Cost of everything is rising and Instacart decides to pay shoppers less. Shame..Version: 4.340.1
✓ Instacart needs to make MANY changes.Let me start off by saying I enjoy working for Instacart. I've been doing it for six months and I really love doing it. I make good money for the type of work it is and I love the flexibility. However, there are a few major issues that need to change. For instance, the rating system is terrible. A customer can give a shopper a low rating for whatever reason, in fact they dont even HAVE to GIVE a reason, and once your ratings go down you lose first access to the high-paying batches. Also, the chat agents that are supposed to help us are terrible! 9 times out of 10 the agent doesn't give clear responses, sometimes they never answer at all, and they all give different answers! When Instacart works it's wonderful, but when it doesn't work it's absolutely terrible. Never in the middle. Also, people have been downloading software onto their phones to automatically grab the high-paying batches without letting other shoppers have a chance. Instacart claims they have tried fixing this issue and sometimes I notice the "bots" are gone but they always come back. There's a simple way to fix this, make a captcha feature for accepting a batch or some other type of 2-step anti-robot system. The people using this software are literally taking food out of people's mouths and taking money from their pockets. Things need to change!!!.Version: 4.191.1
✓ Short lived experienced based off wrongful judgement from Instacart!I really enjoyed working for Instacart until one day a customer asked me to add 2- 24 packs of water bottles. Water bottles are considered extra pay bc they are heavy items. After adding them to the order as the customer requested I checked out and delivered with no issues thankfully. That is until, I called Instacart to double check that I was given ( what was justly earned by me ) extra pay for the water bottles bc I honestly didn’t see it and just for simply asking they fired me stating that I was trying to get more money than I already got paid for!???😵🤯😶. Wow! I just called to double check and I even said ok then. Then the rude bipolar rep on the phone twisted it a few seconds later and said we’ll just give it to you and I was like huh 🤔 ok🤷🏻♀️. Didn’t understand why deny it and then say ok we’re giving it to you. Until I got a notification that I was supposedly trying to ask for more than I was already paid when All I wanted was to double check that what I got paid was the indeed the correct amount for carrying heavy items!😑Now looking back on it the rep just got upset that I called to ask!!! Y’all should be firing them for being dishonest and twisting what happened!!! So in Conclusion my experience as an Instacart personal shopper is that they are UNFAIR , JUDGEMENTAL and dishonest!.Version: 4.322.2
✓ HorribleToo much work and heavy groceries for very little money! The batch pays are horrible and you have to carry heavy groceries to buildings and apartments! The kilometre that you drive does not match the PAY.Version: 4.340.1
✓ Bug!!!It doesn’t show me any new batches!!! My rate is 5 star but I can’t see any new batches. While the app is open and I’m waiting for a new batch, sometimes I received a notification (NOT IN THE APP!!!) that a new one is available, but even I can’t see that too! I am so disappointed with this extremely weak application!!.Version: 4.226.0
✓ Rating system sucksI’ve been on 5 star for almost a year and as soon as I have a bad rating I hardly get batches. This is so unfair especially when I know I’ve been working hard, checking all items and communicating with customers to make they have the best item. And also how do u let new shopper have better batches than your old and trusted shopper. Most company go by seniority but not instcart. Bad management..Version: 4.224.0
✓ Deactivated my account without any reasonLast week i just delivered the order and after that i got a mail that my account has been deactivated. In the mail it said your account has been deactivated saying your selfie check didn’t approve. How it can be possible as I haven’t submitted any selfie. I tried to contact Instacart safety and trust, but i got one of the worst reply that don’t message us and we won’t be replying to any of your mails. How stupid reply was that. They even took a time to watch my profile as i was 5 star shopper since 6 months. So don’t trust them as they are so mean and spoilt my whole livelihood as i left my permanent job to become full time shopper. I want to provide zero stars to these people. I have sent them identity documents to proof my identity but all useless I just want to send the mail wordings in which they were replying me in so roud language. Really really upset with this company.Version: 4.238.1
✓ Great way to make $2/hourInstacart seriously underpays their employees. Without tips, you will never survive. $9 to get 10 items and deliver 9km away. Also the instacart owner is a billionaire so you know where 95% of the money is going..Version: 4.335.0
✓ Need a cart for deliveryCustomers now a days are ordering like a black Friday deal. The quantity of items they order is very huge and heavy. We do need a cart of some sort to deliver it to the appartement. It’s just not working. We are not paid enough for the quality of service we do. The wage is not as promising as the peak hours they show. It’s cruelty..Version: 4.333.1
✓ IncomeYour income will be 10$ per hour, and you have to deduct tax and the gas out of it too, I have been Instacart shopper for more than 2 months because I haven’t had job. Some orders are extremely heavy and you have to deliver them at the door. Imagine how physical demanding and frustrating it is!.Version: 4.337.1
✓ I miss the old instacart from 2020Don’t get me wrong, Instacart has been a blessing and a curse… it allows me to work on a flexible schedule being a single mom and is always a new adventure. Lately, since the update, work has been so difficult to find. I drive around all day for hours wasting gas trying to get an order. I’ve heard rumors that the new shoppers are getting a lot of the orders rather than us veterans. It makes me really sad that the instacart Team treats their workers this way and and perceive them as disposable. We put our lives on the line driving around all day which could result in an accident. We also don’t have any insurance besides taking a picture of the groceries after delivery. Many customers are committing fraud against Instacart and the shoppers are getting deactivated. I pray that they never do this to me… I’ve looked into other gigs to supplement my income. How foolish of me to depend on Instacart. When it’s good it’s good but lately it’s just been mostly bad and demoralizing. I really hope they can fix the app and get it back to the way it used to be a couple months ago. The old saying, if it’s not broke don’t fix it certainly applies to the situation. Instacart, please start listening to everyone and their complaints. Don’t you care about the welfare of your shoppers and want quality service for everyone? Also, the multi store batch option is really going to be a hot mess in the summer, no pun intended!!!🤣.Version: 4.267.0
✓ Instacart doesn’t care about their ShoppersI have joined Instacart after being laid of my job. I have started doing batches just middle Jan of 2022. It seemed like a nice way for us to make some extra money to help pay for bills at the end of the month. You gotta work hard so you can take a good paycheck at the end of the week. The unfair situation I have addressed a few times is when customer that shop on this app add a considering amount of the tip so it could attract shoppers to shop for them, delivery their groceries at their home and after the delivery they go ahead and remove the tip entirely giving no reason. For batches where all items were delivered and no replacements were made. This behavior happen because Instacart let their customers remove the tip entirely within 24 hours of your delivery. Many customers put high delivery and ended up removing it just after the completion of the batch. I contacted Instacart help support about this and it is very hard to get some support from them. They only assist you after you chat with an auto robot chat system. I wish we would have a direct line as shoppers so we can be assisted and known we have been heard. After a long wait I was told that all they can do is ban the customer for me so I won’t shop for him anymore. But he will be able to continue on the Instacart platform as they didn’t even send him an warning about his behavior. It is not fair and I wish we could have our back taken good care from Instacart..Version: 4.265.0
✓ As of June 9 the app is horribleNew update screwed over everyone. System is buggy, completely different to old system. Can’t get any batches. Batches are not consistent. Probably to get rid of excess workers. Pay sucks now, better off working for the grocery store itself. Bad call after the company made their sales goals for 2022 off of the fear of corona virus. Needs to support their shoppers better. Do not download, it’s now a waste of time. For more complaints and evidence check the reddit page..Version: 4.180.2
✓ Pay for batchesEverything going expensive ,like gas and etc..but Instacart batch pay decrease day by day. Every one please don’t expect batches with low prices.Version: 4.339.2
✓ Customer service/new issuesInstacart started out as a great way to make money, for the people who are good with customer service and take pride in their jobs proceed with caution. The Instacart customer service is by no means helpful, they do not know the app or the process of their own business. Customers are allowed to say they did not receive items so that they get refunded and don’t have to pay, when the employee gets negative marks and receives less batches because of it. So you can complete your job treat the customer with respect and still get negative reviews which in turn gives you less batches. Then customer support tries to put bandaids on the issue but still allows the customer to order on the app and get more items for free while the employee suffers. The shopper support department doesn’t even track or keep records on conversations they have with employees so you can talk to one person and go back and have to start the whole conversation over about the same issue. Over the past year instacart hired too many employees, and gives the best batches to new employees to get them hooked thinking they can make a certain amount but when new shoppers are added the more senior employees who have 5 stars or high ratings will get the worst batches. Instacart needs to do better at retention and treating their good employees with more respect and better work, why have a rating system if the people with the best ratings get mediocre to bad batches?.Version: 4.282.2
✓ No more hrs just on demandI currently work for instacart and have been for almost a yr and I truly love what I’m doing for the community that I’ve made this my full time job. But just recently changes were made and I don’t feel they were changes for the good. I know one email can’t change much but hopefully as a community we can. My concern is the new on demand change for the Richmond va area. We use to have options when it came to working (hours or on demand) now we only have on demand and since this change has taken place I haven’t had much work come my way. I went from making $400 to barely $150 in a week. My area is strong for orders so that’s not a problem. I now have to watch my phone non stop and fight over orders because everyone is trying to work vs. having hours and letting the orders come as they may. I think this new change isn’t for the good for some people. I believe letting the community have options is better for some. I was able to select hrs when available and work OR work on demand before my shift or on my own time. I think we should be able to have some kind of option instead of none and that’s what we have now. No options. Please review this change and please bring back hours and give us back the option of working what’s best for us and not just having to work one thing. On demand isn’t for everyone nor is having hours but it works for everyone..Version: 4.153.1
✓ Hate the new updatesThe new updates are so frustrating! Not only are there even more bugs than there were before which is so frustrating when I’m on a time constraint while shopping. But the update requiring I message the customer whenever I swap an item is so annoying because I always talk with the customer first anyway so now it’s just embarrassing and makes me and instacart look dumb because I have to send the message twice for them to approve the swap even though they already approved it. Then I just have to apologize saying that instacart makes me message them again, which waists the customers time and my time while I’m trying to quickly shop and get everything right. Also if there’s any way they could make this app not take all my phone battery life?! I will go in to a store with 100% battery and by the end of the order my phone will be below 20%. So many times I’ve had to stop in the middle of my order to go charge my phone because it completely died. And don’t even get me started on instacart never paying me for my friend referral bonus. Now that it’s been more than three months… In summary, doing the shopping is fine but the app has so many bugs and stupid requirements that any good shopper should have already done, it gets really frustrating when I’ve been in a busy grocery store for an hour and have to apologize to the customer and wait around for the app to work so I can complete the order..Version: 4.285.0
✓ …I enjoyed doing this in the beginning, now I kinda feel like blah. I recently went from a 5.0 rating to a 4.7 rating because one customer gave me 3 stars and another 2 stars. One said their item was damaged, yet when I got it it was in perfect condition and was the last 4 they had available that the customer had requested another customer complained because the item wasn’t available. You go below 4.7 rating and your chances of getting batches are limited. I can’t control on how the stores pack the groceries and for the missing item I can’t control what items are and aren’t in stock. You click “can’t find item” it shows their backup you get the backup and they still aren’t satisfied so I’m confused. Some people will actually sit there and have it as “request refund if out of stock” which is a very good thing. Not all item’s will be in stock when shipments are behind and the holidays just passed. I understand you want a happy customer, but alot of time’s based off my experience I have messaged customer and alot of them either respond after the fact that the shopping is already done and your on your way to deliver or you get no response from them at all. Alot fo the batches are on a time limit as well, which makes it difficult to sit around and waiting for a response especially when your shopping for 2-3 people on one batch..Version: 4.308.2
✓ Random decision and unfair treatmentMy father’s account got deactivated because it said that he is failure to deliver orders for 4 times but he has done over thousand batches and he has delivered everything. They are not transparent on the info they get. The trusty and safety team is the worst, they should try the job before they make a judgement, there is fraud by customer. Stop buying your rating They are paying very little for shopper to carry numerous of items alone. Ridiculous. Small items but a lot of them don’t count as heavy item. Why don’t you try and lift them? No word for them.Version: 4.225.1
✓ Instacart is ruinedI’ve worked for instacart full time since 2019. My ONLY source of income as a single parent. Since Ms. Simo became CEO, the company has gone so downhill that it’s barely worth it anymore. Ms. Simo has single handedly ruined the company. Pay is almost nothing now and we as shoppers are constantly fed lies. $4-$5 for 30+ items and 20+ kms is absolutely unacceptable. There is no protection against fraudulent claims of ‘missing’ orders from customers even when we show proof of delivery. The company does not in any way appreciate or protect their workers. I used to love this job. Now it does nothing more than raise my stress level. But the other shoppers that are willing to take low paying orders are the reason this continues. So I hope the higher ups enjoy sitting on their pedestals and getting rich by stealing from the people who make this company happen. WE do the work. WE put strain on our personal vehicles. WE pay for fuel. WE ARE THE ONLY REASON THIS COMPANY EXISTS! Absolutely pathetic..Version: 4.340.1
✓ A couple months ago this would be a 5 star reviewSo every morning when I wake up I check instacart, but as of recently whenever I check the app there is something new updated & it’s honestly just making life harder. The most recent being I can’t see how many shops are available until I “go online” which is so stupid. Then if I don’t want to see anymore I’d slide the “go offline”. I think they’re trying to make it like door dash but it’s just pointless. If I wanted to see orders obviously I’d click the app, & if I didn’t want to see anymore... I’d obviously leave the app. Why make these stupid buttons. They also changed where the location of the towns are to above the address instead of after the street name like a normal address. Also unnecessary & annoying. There were plenty more, but besides these stupid updates I LOVE this app. It’s super easy to navigate (unlock door dash) & really fun & the people who place the orders are always really nice. I also wish there was an option to set my location because recently I’ve been seeing several towns I’ve never even heard of. Which makes me think they’re 30+ miles away (who the heck is going to drive that far for one order). I just want to see the ones in my general area. Again though, the most frustrating thing for me as been these stupid little changes. It’s so unnecessary & really just making it more annoying to use the app..Version: 4.225.0
✓ Very less batch payInstacart is a real fraud. Not giving proper batch pay. Grabbing the customer’s tip from shoppers. Cornershop (uber) is the best for pay. You are gonna loose your business. 🤣.Version: 4.285.0
✓ Is the system programmed in away to lay off the experienced shoppers?As shopper, u get batches to fulfill baed on your rating. Well it was working well until Instacart hired hundreds of new shoppers! Since hiring, i don’t see any batches anymore although my friends (new shoppers lives in same city and zone) see bunch of orders but i see nothing! Is the system programmed in away to lay off the experienced shoppers? Well logically you should give priority to the experienced shoppers as they will do customer’s orders fast with high quality or at least be fair and let everyone (new and senior shoppers) sees the orders at same time!.Version: 4.229.0
✓ BadInstacart needs serious improvement. How is it that you send your shoppers to deliver bags upon bags of groceries to apartment buildings but you don’t give them a cart to deliver those groceries? Truly terrible. I had a very bad experience with a customer today because of this specific issue. I am not paid enough to drag 10 bags of groceries plus a big box of diapers and a box of pop to the 10th floor all by myself without a freaking cart. Please tell your customers to come downstairs and get their food or give us carts to make these ridiculously difficult deliveries. Thank you !.Version: 4.211.0
✓ Bad care for personal shoppersAll lies I was a outstanding Shopper for 3 years made them 1000s of dollars and did over 2000 deliveries never got single thank you call once! Then some shady customers false failed delivery notices saying they never got there orders however I met them at the door. They all greet me with desire and passion. I had. 5.0 rating with perfect customer service feedback and they deactivate me because people were claiming nothing got delivered even though I had to take photos don’t worry Instacart I am hiring a lawyer for unlawful deactivating.Version: 4.203.0
✓ Really like the companyBeen doing it since 2019, when you had to sign up for a shift!!!!! The response time of the reps has been good for me thus far, however I am giving it a 3 star because they customer is allowed to change the tip after delivery. Once a tip is inputted they should not be allowed to take it down, only up….Sometimes shoppers takes batches because of the tips!!!! I don’t find that to be fair with all the work and driving the shoppers are required to do. They are allowed to rate you in any manner, lie and say they are missing items when they was never charged. Some customers are just rude to shoppers at times!!!! Also the way that the Cart status work is unreal. As a shopper I work hard, put endless miles on my car, oil changes etc. which is all my choice of course, however with all this hard work why do the cart status reset every quarter. I find that to be unfair. I don’t see why if you make it to the next status that you can’t keep it unless your ratings dropped drastically…. I have been doing this for a long time and never made diamond and today I was told that even if I did, it will still reset once a new quarter starts, that discouraging….If one makes diamond cart they should be able to keep it….Work hard for all this, to do what, start over every couple months…what’s the point of having this FEATURE? But other than this the app is good.Version: 4.354.1
✓ Pay is UnlivableYou just dropped the minimum batch pay from $7 to $4. That’s a 45% drop in pay to shoppers. Would you go and shop for 3 people for 60 items, drive 10km to the store and 10km for delivery, shop all the items, chat and troubleshoot unavailable items for 3 people, load up your car, drive to three separate places and unload and had deliver items, that may be up many flights of stairs or difficult to navigate locations for $10? Because that is what you’re offering us. It’s shameful..Version: 4.337.1
✓ Instacart Doesn’t Care About Their ShoppersIt’s a decent way to make money when they aren’t lowballing you. Hopefully your payment card doesn’t have any issues. They’ll ask you to use Google pay, push the order through for you and then next time tell you that they can’t do that after you shopped an hour for a 3 order batch. They’ll have the audacity to ask you to pay out of pocket for a few hundred dollar order and tell you that you will be reimbursed in 5-6 business days. Customers like to scam shoppers and Instacart doesn’t care. I had a lady say her half of her order was damaged and the other half didn’t arrive because I wouldn’t go on her house and stock her cabinets for her. Those bad ratings are still on my profile after contacting support and reporting fraud. People routinely leave 4* and less reviews for things that are out of your control. I’ve gotten two 4 stars this week alone on order that I had absolutely zero issues with and followed the customers instructions to a T. My rating has dropped and Instacart doesn’t even care to make customers leave reasons why they rated less than 5 stars and brought down a shoppers hard earned rating. The whole experience is one sided and is only set up to benefit Instacart and their customer. Driver beware. You can make money with the but don’t count on the exclusively. They absolutely DO NOT care about you..Version: 4.273.0
✓ WorstWorst app ever. How to get the old one back? Have u seen the price of gas instacart? And u r paying us nothing treating us like animals? You guys need to improve it.Version: 4.340.1
✓ Paid unfairly batchNot paying good enough and I don’t think it worth somebody time.Version: 4.334.0
✓ Batches are not fair at allI have a screenshot that shows instacart batches calculating is so fake and unfair! screenshot that i took just now about batches cuz one batch is 2 full service and 4.3km with 39 items and 45 unit pays $23.24 and another batch 1 full service 3.2km 84 items and 125unit that pays $15.99 how that can be fair for shopper ? Some people don’t know that’s more than 2 hours 125 unit !!.Version: 4.243.2
✓ Pilot version in Sacramento AreaReviewing again in hopes that the app update gets changed back after shoppers have voiced their concerns. I personally love instacart I’ve been doing it for a few years and it has its ups and downs. This new update has really made me have to look elsewhere for money. I understand this new version was meant to give new shoppers a chance at batches. But I think you’ll lose all your veteran shoppers in the making. It goes beyond just glitches in the app itself. The option to pick the batch you wanted is what made instacart the best gig app out right now. Being able to see your options and choose the batch best suited for you made a good experience for the shopper but also the customer because you aren’t reluctantly picking a batch you don’t want. I feel with the newest update, I’m offered so many low paying batches or batches that are just way too far away. I was so much happier offering my service to customers when I chose the batch I want do and that was best suited to my situation at the moment. Now customers often can skate by on these low pay large item # batches because people have no other choice. It’s sad that this is how some people make a livable wage and they’re forced to accept crumbs for a service. This is a luxury for most customers so to see shoppers not being able to pay their bills because of this update saddens me. Hoping that it’ll change back to the list option soon..Version: 4.225.0
✓ Rip of timeWhy should i do shop for 1 hour for 40 items and 20km drive? I can earn easily 20$ with uber for 20km in 30min!!! (Bonus is no waste of time in shopping ) All Instacart shoppers needs to understand this. Don’t go for this kind of traps. Do something else other this shopping and wasting of time based on money they are paying..Version: 4.333.1
✓ Do not bother shopping for this company!It is shopping for a lot of things at 1 time. So it isn’t easy work. But, unfortunately the batch of groceries you shop for, whether it be for 1 to 3 different individuals will instead of start from $7.00 be $4.00 (CAD) so therefore this isn’t worth it..Version: 4.339.1
✓ Instacart needs to be fixed.I’ve been working for instacart as a side hustle since 2020 and there’s been very few times when it has actually been redeeming and worth the gas and time spent. It’s been even dangerous in some situations where you’re near completely defenseless because of the amount of groceries you’re carrying. When a customer reports their order “not delivered” you are always at fault regardless of proof that you’ve dropped off said groceries and multiple favorable reviews. The shopper is penalized no matter what and that is unfair. The base pay for each order is not worth the time or gas spent. They regularly will try to get you to do multiple orders at the same store for minimal pay to go multiple places. If there’s problems with the app, goodluck. It will take at least 15 minutes to get into contact with anyone who can help and by that time your item time is skyrocketing. Most earnings are tip based. I would never recommend this app to anyone looking for a side hustle. The one redeeming thing is you get to meet some really kind people on occasion which is why I still try. I know people need groceries and can’t always get them so I’m happy to help, I just wish the app was more friendly to its users and didn’t penalize them for * stores not having items requested, * people fraudulently stating you didn’t deliver their items and * app crashing/freezing causing time per item to skyrocket..Version: 4.355.0
✓ No batchesYou’ve hired too many shoppers and those who have been shopping 2+ years are struggling. Maybe dish out orders differently instead of giving the new shoppers all of the orders or bundling them into groups of 2 or 3. Sometimes the delivery isn’t even near each other. (An easy way for you guys not to pay us the whopping $7). You allow the customers to abuse the app and our services. I’ve had multiple people claim they never got items when I clearly sent a photo with everything. You side with the customer and let the rating effect us. I’ve been online all week for 12 hours a day and I’ve ran 8 orders. I used to do 8 a day. Don’t worry, I see plenty of new shoppers getting plenty of orders though. Way to ruin it for the shoppers who make this happen longer than those who are here for a side gig. I suggest listening to your hard workers and changing things instead of hiring more to weed out the others. It’s a low blow especially when we pay YOUR bills and fill your belly’s. I work 40+ hours a week and can’t even buy groceries let alone gas daily with a pay out of $7. Don’t forget that cute $0.40 gas bonus that you’ll be stopping at the end of next month. If you’d like to discuss more or even how you take our tips, feel free to reach out. I’ve worked for this company for 3 years and it’s going down hill. I’ve joined a group of shoppers and thankfully I’m not alone in this but it’s really sad how you don’t value us. Ps, the customer is NOT always right..Version: 4.279.1
✓ If you don’t need money Instacart is for you!!I’ve been doing Instacart for almost a year. At first it was good. They have taken away the quality bonus. They have reduced they per batch pay. At this point half the orders are $7.00 for a full shop. That included driving(10-20miles) to the store shopping takes about 30-60 minutes. Then driving to the customer (varies but at least 10 minutes). You have to deal with traffic and the supermarket. This is work that you will have to depend on tips. In my opinion this is not a job you should have to depend on tips. Don’t forget all the wear and tear on you car, gas, TAXES. The customer will not know that you are only getting $7.00 Instacart does not tell the customer how much you will be getting only the total. Then if you sign up for hours they will send you on even further drives. You can turn down some of the bad batches but you are forced to take one or they will give the shopper an incident report. Today I had an order with 36 miles of driving just to get to the house and the customer was not home. I contacted support and after waiting for a 1/2 hour the customer arrived while I was on the phone with support and they had. Canceled the order and then had to reopen the order. I needed to be transferred to a manager to do this. They tell me to hold and then support just hangs up on me. Also at this point the have disconnected the 1-800 number for support. I could not even call them back. Talk about frustrating..Version: 4.161.1
✓ Do not work for instacartLow pay rate, for $15, you have to go shop for 55 items(90unit, cash out and delivery to the customer; sometime you have to carry up to 15 floor (if it’s condo) to delivery to their door. I forgot to say you have to drive 5km to get to the customer house as well. TELL ME IF IT’S WORTH YOUR TIME They paid well before, but after we have the new CEO, things got worse. It’s lower than minimum wage Consider it before you want to work for instacart.Version: 4.260.0
✓ Instacart is paying shoppers nothingIt’s really ridiculous to work for instacart these days 1 year ago it was reasonable to use my own car and gas and spend my yime for instacart and shopp those heavy items and deliver them because at that time instacart was paying 50 cents for picking the items and 40 cents for each kilometre. But now you can see 55 items and 80 units which will take about 1 hour maybe more only for picking and instacart pays us only 7$ for piking and delivering for 1.4 kilometres. These days with the new CEO they think that shoppers are their slaves and we have to work for nothing for them and use our cars for them to fill their pockets with money 🤬🤬🤬 they use the tips customers paying , when someone pays more as tip instacart decrease more and more. I am not stupid to work for 3$ per hour FOR you INSTACART and I think no one is . Only new people will work a few days till they find out what is going on. WE ARE NOT YOUR SLAVES INSTACART ..Version: 4.241.0
✓ InstaCrapIf someone gives you a single review under 5 stars you will never see a single order and be forced to find a new job. You will get finessed do not waste your time. The people who invented this app did not graduate highschool..Version: 4.232.1
✓ Worst gig jobThe pay is garbage. Not worth my time. Instacart charges customers lots of fees to use the service but pays the shoppers $5 per batch. Ya.... no.Version: 4.337.1
✓ No feedback for bad reviewsI love the job but it is extremely frustrating that customers can give bad reviews without any feedback and we as shoppers get blamed when we try to communicate and the customer does not respond at all or doesn’t have suggested replacements..Version: 4.203.0
✓ PaymentLow base payment, only depends on tips and if there is high tips you decrease the base fare.Version: 4.321.0
✓ Tip baiting??Customers will put a high tip and then change it after it’s delivered. This company allows tip baiting, within 24 hours of delivery. If there is no issue with the order and it was delivered in a timely manner there is no reason as to why the customer should be allowed to change their tip. For example; You don’t go to a restaurant, give the waitress a tip, and then come back to 22 hours later and ask for half of it back. It’s a service you are paying for. Your tip is what it is. That shouldn’t be changed. Also, Customers in apartment/condo buildings should be coming to the lobby to get their groceries. We don’t get paid enough to go up and down up and down to grab bags and bring them up to the 23rd floor. Provide us a cart then. Or have the customers meet us to pick up the groceries downstairs. They are already having the convenience of having it brought to their home..Version: 4.238.1
✓ Not fair treatment Cornershop is betterMy first question how the Instacart have rate if 4.7 her? when for the most reviews is 1star. Support is the worst ever, they can only answer you with templates and they lies a lot! Customer can leave ratings but not the reason for the bad rating. For the most part shoppers doesn’t know what was the problem. Customer can delete tip after delivery with out reason. Instacart gives orders only to the shoppers with 5.0 if your score go down to 4.96 you done. You have to complete 100 orders and get 5 stars to increase you score. But her is the problem coming, it’s close to impossible because Instacart doesn’t gives you orders , the best case you can get 1 -2 order per day for 10$ One of the customers gave me 3 star because item was wrong. I choose the item by bar code and name, with is means item is right. But Instacart regret to delete this rate for me even it’s not my fault, but the Instacart app fault. Cornershop is better.Version: 4.223.0
✓ Not coolFirst, the base pay is too low, (I was making 10 dollar per hour if customers don’t leave tips) this app doesn’t understand how long it takes for shopper to pick the items in store. Most importantly, the app combines cheap customer who leaves 0 tips for a huge amount of items with good customer who gives good tips, which makes it very unfair to the good customers, but the app still try to even it out by combining them. I’m so tired of these chancer on the app who leaves 0 tips, they wants service but pays nothing (20 dollar 50 items), still they often get what they want, and they usually get their food delivered first because they live closer (due to the app’s flawed route logarithm), whereas the good customers who leaved good tips have to wait for their ice cream to melt or oven-roasted chicken to get cold, or their meat products lost freshness. If I was the good customer, I only pay my tips to get things delivered faster, definitely not helping chancer paying their tips. Usually the lazy chancer tend to buy really heavy stuffs (boxes of can pops, 20kg dog food) and they require items delivered all the way to their old apartment door step with no elevator, so I was thinking the shopper should also have the right to rate customers, and know what they are expecting before they accept the order. Shopper are here to make money, not driving around all day doing charity, even if I do charity, I’m not helping chancer..Version: 4.259.1
✓ Old versionHow can I download the old version, picking order with the new version is hard.Version: 4.158.1
✓ Address problemIt says to write my address, but only US states show up. Please make Canadian provinces available..Version: 4.180.2
✓ A Couple bugsI don’t usually write reviews but I feel the need to write one for this application. First and foremost I think the concept is great and it is a great way to make some extra money. Having said that and being an Instacart Shopper, I find it very frustrating that the app randomly decides to glitch while I am in the middle of an order. I check my connection and it says no problems, I put the WiFi on if needed, and it still gives me a hard time, resulting in me wasting 15-20 minutes in the market just standing there because I cannot contact the customer or even see the list of groceries, much less scan the items. And I know it isn’t only me because I see other shoppers around me waiting around starring at the phones with empty carts, looking just as frustrated as I am. Also, I cannot always see what my earnings for the last weeks are of current week. I didn’t even know this feature was a thing until a week after actively using the app and it appeared for about 3 days, then disappeared. Now I cannot check past orders and see how much I made or if a customer adjusted a tip which is very frustrating. Once these are fixed I will change my rating but these are major flaws which gives the user A LOT of extra trouble during an order. Thankfully customers have been patient with me, but this could affect my earnings due to wasted time that isn’t my fault. Please fix, thank you..Version: 4.172.2
✓ Terrible app, horrible paymentThe first app works so badly even on iPhone 13 pro max, the most powerful phone after iPhone 14 pro max. Hundreds of bugs and crashes. And payments are terrible, over expected customers and long distances. If my English was better, I found a job and never do delivery ever. H A T e instacard, it steals drivers money..Version: 4.338.1
✓ The owners of instacart are disgusting. Inhumane.When I first started as a instacart worker in the very beginning it was good pay for all my hard work but now, it’s absolute trash. You get paid almost nothing while working so hard. There are batches that go for $12 for 85 items… while you also have to message the customer if something is out of stock and try to get replacements, all of this with a time limit and that you could potentially lose money for “ taking too long “ working long hard hours and barely even making minimum wage?????? this company is disgusting on how they treat their employees now. Please do not get this job. I wouldn’t even consider this as “ pocket money “ you will only waste your gas, time, KMs and hard work that literally gets you no where or nothing..Version: 4.364.1
✓ All around problemsI have been with instacart nearly 2 years and I am a 5 star shopper. The past few months there has been a steady decrease in batches and an increase in updates. With every update there are additional issues. I am currently not able to see batches for hours at a time. I thought it was my phone so I went and purchased a new phone with its own telephone number that I use solely for instacart. The first few days were great then bam no batches again. I have spent countless hours with support to no avail. When I see batches I see those under $13 and loads of mileage. I have never had any issues with distance as long as the pay was worth the drive. I see batches for 50 to 70 items paying less than $10 for an in store batch. This is well below the surrounding areas as I shop there as well. I drove Monday to a neighboring city which is busier by far than where I Am at just to find the app telling me to go back to where I drove from. I sat in front of a store yesterday while that app continues to tell me to go there and still nothing comes up. I make $150 or more a day and now I am lucky to make $60. I see loads of shoppers shopping when I am sitting there as I know most that shop this area. As shoppers we all talk to each other. There is no reason why I don’t see batches before others like I use to a few months ago. So please for all that is good fix these issues. This is sad, discouraging and poorly dealt with..Version: 4.238.1
✓ 91 itemsHow are you guys sending 91 items 10 kms for 10$. This cant be legal. 2-3 hour worth of work for less than 1 hour of minimum wage . This cant keep going on . You guys should be ashamed of yourselves.Version: 4.336.1
✓ Poorly designedThey need to fix their system the one who is doing all the work don’t even get paid what the see in the batch before accepting. They remove batches of their own and all the efforts of the drivers are paid with nothing. Stealing hard workers money..Version: 4.337.1
✓ Batch pay lowered 3 weeks agoAbout 3weeks ago Instacart decided they weren't going to pay minimum $7 for the batches anymore in Las Vegas. They expect us to go on the strip for $6.45. There are already customers who don't tip and you want to us to go for $5.62? When you call them, nobody knows what you're talking about an assumes this is always been the case. This has not been the case. I've been shopping for Instacart since the pandemic, and there was never a batch that was less than seven dollars and that's without the tip. Not sure what's going on but I do see that those patches are waiting and no one wants to pick them up. At least it would be almost $10 if they tipped two dollars with the batches or seven. You're not taking into account gas or anything. My little car uses supreme, which is almost $5/gallon. At this rate, it's not even worth a gallon of gas. I hope they get this figured out soon. Otherwise, they will lose shoppers I'm sure as I've not been doing any shopping as a five-star shopper. Originally, I thought it was a glitch. However, since I have not done any deliveries, but constantly checked in, they have not changed anything. So it seems like this is the new norm, but those will be those trips that nobody will pick up unless you add that 🔥 next to it letting us know you're going to cover it. Otherwise it's a no. Very unreasonable. Bring $7 batch pay back‼️ I have never seen a batch that shows $5.41 until recently. Just wow!.Version: 4.340.1
✓ Fraud. Do not use it.I worked for it and after 1 week it did not pay me. It showed that it sent money to my account but my bank system confirmed me that instacard did not pay. I gave the correct account no. Then where has my money gone! Such a bad experience with instacard. It will not pay your hardwork. I will never recommend it..Version: 4.337.1
✓ Cheater’sShowing less kms before accepting the orders once you start delivering kms jumps to at least 7 kms extra 70plus kg items and pay is nothing Both the instacart and customers thought drivers are animals By throwing few dollars they have to accept bcz they don’t have any choice I’m gonna post every where Shut instacart No instacart.Version: 4.283.1
✓ Regarding deactivated accountThis issue handled by trust and safety team so if you wanna talk to them related that but there is no direct contact to reach out them. They are taking more time to solve case than the murder case solve by police. It’s been 10 days still I am not getting reply from this team..Version: 4.197.0
✓ Usage issues1-The new auto messages to customers with every replacement is extreme overkill since when you hit can’t find item, you’re already directed to send a picture of what is available, then they message you yes or no or request a different replacement. So this message asking if the replacement should be optional but instead you have to hit the x about 6-10 times to not send the message. 2-When batches are to be shipped at multiple stores, we should be able to see the items and number of items from both stores but cannot, therefore I don’t know what I’m getting myself into or how many miles I’ll have to travel from that second store to the customer. 3-There recently been bugs with the customers who have multiple addresses on file. I have been sent to the wrong address several times and when using the app as a customer it’s happened as well, selected the address I wanted delivery to but once the order was placed, it listed a different address I also have on file in the app. 4-When an order is updated and items are added the only way it updates is to leave the batch, go back to the shop tab then back to the batch, otherwise you get the notification but it does not auto add to your shopping list and there is about a 2-5 minute delay from the notification until it will show up even when you leave the batch and go back to it..Version: 4.282.2
✓ II have been shopping for 3 months it was gooding great. Now the app is not letting me see any of the items i need to shop for. I have contacted instacart several times but nothing has changed. I even upgraded to an lphone 14. Still not working. I cant shop if I don’t know what the item is. So disappointed..Version: 4.341.3
✓ To my fellow shoppersWe must take a stance Instacart is getting worse by the day too many problems. Customers make false claims without feedback. Shoppers I think it’s time to take action.Version: 4.239.1
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