Instacart Shopper: Earn money App Positive ReviewsMaplebear Inc

Instacart Shopper: Earn Money Positive Reviews

4.7
4.78998 star

Total 32 Positive Reviews

Instacart Shopper: Earn money App User Positive Comments 2023

Instacart Shopper: Earn money app received 32 positive comments and reviews by users. Can you share your positive thoughts about instacart shopper: earn money?

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Instacart Shopper: Earn money for Positive User Reviews

Fairness for allLove doing Instacart although I get very frustrated at times. Mostly when a place shows up as a house and I take the order as I did yesterday and it turns out to be a third floor apt. It states on the address it is an apt and I’ve complaint before and it not done any good. If it says Apt #1234 in the address then you already know it’s and apt. Customer service comes up with different excuses why they showed it at a house. This was 4 big boxes for fruit and veggies from Costco. I had the make four trips up three flights of stairs with boxes I could hardly carry. I’m 70 years old and pretty strong but there is a limit to what a person can do at this age. Pay younger shoppers more. Anyone who is carrying these cases of water up steps should make more. It’s not easy for them either. Or at least show it correctly on the app. I deliver a lot, I’m pretty good at it and get lots of compliments. I’m not lazy and I feel I do a good job. I made $7 for two batches with a $5 and an $6 tip so $18 for a ton of items from Costco. Wasn’t worth it for so little. And I’m not sure how you figure out pay for gas. Had a batch last week for 20 miles got gas money had another for 21 miles got no gas money and one for 7 that I got gas money. Doesn’t make sense. Gas in Arizona is still at 4.19 a gallon. Just seems Instacart needs some people who can be fair to the shoppers sense we’re the ones doing the work. Thanks for listening..Version: 4.302.0

Great but not safe for certain skin tones/racesInstacart shopper is a really great app to make extra income and I love how flexible it is. I haven’t don’t Instacart in over 4 months because of the things I always experience when I do it. Being a black Instacart shopper is highly uncomfortable and I experienced racism every time I did it from the store workers and even the customers. I did find wearing the Instacart lanyard was helpful but there came many instances where that was not enough to prove why I constantly kept coming to a store. Instacart I hope that there is something you can do to help ensure to your employees that their safety matters and for the people that discriminate and are racist towards the shopper if they have complaints they should no longer be able to use your services. I think it would be very important if Instacart can issue work shirts to all Shoppers at least every 2 months or let their be a option on the app where Shoppers can get free apparel rather than pay for it. Lanyards should be free as wel as the shirts. These things can help let outside people know that an individual is doing a job and not just lingering in a business. Hope this can be reviewed and implemented with the company!.Version: 4.331.2

Easy money but still have issuesThis is a great way to make money, but everything has it’s pros and cons. The app crashes and glitches sometimes, you’ll have to wait for it to start back working. There are customers that will leave false reviews and report missing items (even when you delivered their order). Customers will also leave a bad rating because of things you have no control over. (Store not having the items in stock, no replacements available etc.) Instacart allow the customers false reviews affect your rating. As a shopper, you can report the reviews as fraud but it still is not going to help get your rating back. You will have to complete more orders to get a 5 star rating back. I am mentioning your ratings a lot because that will determine your batches. The higher the rating, the more access you will have to good paying batches. If you have 4.87 you still will see batches but not as quickly as everyone else with a 5 star rating. You will get lower paying batches basically. Instacart is a great way to make money but I honestly feel like they need to work on the app more. I still have glitches every other order and the customers are still reporting false narratives that I can’t control..Version: 4.237.2

DesMan what can I say, it’s impressive how much the world evolves with new ways of working. It’s an amazing feeling knowing that if you are blessed enough to have a car or any type of transportation, you can always make money. This app gives people no excuses on why you don’t have a job or can’t find a job. These delivery apps changes the narrative of life. I can say I was that person that would refuse to put all those miles on my car to deliver food but I gave in and tried it out. And I’m only two days into doing instacart and it’s a rush I tell you that. But what you get out of it is the freedom, no boss, manager or annoying co workers that sit and complain about everything and still continues to comes to work 😒. Doing instacart makes you want to hustle and get up early before the stores open to catch the early bird batches. For anybody telling you it’s not money to be made doing instacart there’re lying, don’t listen to the negativity. Go find out yourself. I made nearly $400 in two days and I haven’t even got my card in the mail yet. “Let that sink in”. Imagine how much I'm gonna be making when I get access to more batches once I get my card. So don’t wait for that card get out there and just go, the app will guide you every step of the way. Work fast-Grind hard-Safe shopping ✌🏾.Version: 4.316.0

It not so much the appI’ve been w/them since the beginning one of the first shoppers in FlA, when they were testing the market. The app is always being updated esp. the map part ( so many times I ended up in a deserted parking lot), the issue is the actual company Instacart AKA MapleBear does not care about its drivers. That’s it period. They know someone else will do it so they do the bare minimum. Here is an example I was at a shop where I was being followed because they thought I was shop lifting. I go up to the register and the guy literally said I don’t look like the other shoppers. I present my card they say I stole it, and I have to prove that I’m an actual shopper. Keep in mind I had been there three times already that same day. I leave…finally get ahold of someone in shopper support (which is a joke you can’t actually speak to someone live unless they call you) I explain the situation. They cancel the batch and penalise me by raising my cancellation points. Now keep in mind that I have 2 other deliveries I have to do on the other side of town. It ended up costing me 8.00 in fuel. Guess how much they cared when I complained. So they can update the app all they want but that’s not the issue. Do this as a side gig but just remember that’s all you are to then and then to you..Version: 4.277.1

App is great, but definitely needs changesI’ve been using instacart for two months now and really love the flexibility, helping people, etc. however there are improvements that could be made, such as the app putting emphasis on the customer to have their phone by them when us shopper are on their order, we need to be able to have direct communication with them for replacements, shortages, etc. Second, I really wish they would make a feature for customers to pick a shopper they’ve previously had, to do their future orders for them. I’ve had customers who tell me they wish I could shop for them every time, or they’re customers that I really like (they respond quick, nice, polite) and the customers likes me for that same reason, so making a tool for them to have previous shoppers keep getting their orders would make the customer a lot happier as well as the shopper. Plus the familiarity of knowing what the customer likes and where they live would be nice too. Third, I wish Instacart wouldn’t allow customers to request us to go up to their apartment, or have to go Inside their house to drop off groceries. They need to come get the groceries themselves. There’s a loophole when they can add a note on their batch details..Version: 4.254.2

Need better customer serviceIt is so sad, that I been working for a while with this company and very rare I have issues with a customer, unfortunately I did have one customer that trying to affect my reputation as a shopper trying to lie about some missing items or replaced without her authorization, which she should know that I have the proof on my phone and every conversation that we had during the shopping time, I can show to the customer service how professional I am with my job, unfortunately instacard customer service it’s so poor, unprofessional, useless and don’t even take the time to investigate the case and resolve the problem, looks like they don’t care or simply don’t want to help at all, why are they working in that position if they don’t want to do their job?? I keep calling, chatting with one and another one and they Disconect the chat and I tried many times to get someone else by chat and phone calls and no one is willing to help, I been trying to clarify the situation and show them my proofs because I take serious my job and I think it is so RUDE, DISRESPECTFUL AND DISAPPOINTMENT for them to disconnect the chat, hopefully in the future someone can supervise them and get people that are willing to do the job in a professional manner!!!.Version: 4.233.0

AWFUL AND UNFAIRThis is the most unfair job with unresponsive support. One woman gave me a bad rating because she falsely accuse me of forgetting to give her an item, and Instacart failed to address this issue at all. Due to this one bad review Instacart penalized me by not letting me access any good orders anymore. It’s completely unfair that out of the hundreds of deliveries I’ve done this one bad review has completely ruined my reputation on the app and now leaves me with I will access to any orders. Completely unfair system. Don’t work here unless you want to be treated like trash.Version: 4.227.1

Awesome app!This is one of the greatest apps I have ever downloaded one of the best ways I earn money and good money at that I left or other delivery platforms just stick with this one. love the way I could earn my own money and also love when I could work when ever I want and still make great money 100 I left everything else just for this one here . I waited about 3-5 months to get accepted lol but it was definitely worth the wait I swear .. I was working with Instacart for almost 6-8 months and never made good money with it I wasted more gas driving to delivery the batches then wat I actually made in cash smh I was so happy when I got notified that I was in the process of being hired with shipt truly was a blessing on my behalf THANK YOU INSTACART . I will never leave this Delivery App ever co only thing I want is when I do need cash on the spot is an Instant Cash out on our Pay  even tho I like adding all the money up for the weekend but sometimes l'm broke and don't have enough money for gas to keep on working or even have enough cash to get some food for my self . It's definitely would be great to Update and Add Instant Cash out on what ever delivered batch u want to cash out . Definitely would love to see that on a update soon . But other than that everything is Perfect and Going Great for me . Once again thanks INSTACART.Version: 4.306.2

Pretty decentI started Instacart when the pandemic started. I’ve experienced the ups and downs of the app. The one that bothers me the most are the constant updates that seem to be faulty and puts a halt on my day and income I usually make from Instacart. Can’t really take up the issue with an algorithm though, so I usually take the day off Instacart when that happens. I do believe InstaCare tries to be helpful, but are limited on information they can give out. So be kind and understanding to them. Although I am currently at a 5 star rating the updates stop sending notifications for certain stores despite being in the area or parking lot. The customers are great and I do enjoy the flexibility of work hours. I have become good friends with some of my customers and other shoppers on my day to day shops. I do believe some people have the wrong impression of Instacart. It isn’t setup to be a full time job, but extra income(second job). In todays economy though with the pandemic A LOT of people have solely depended on Instacart for income. I’ve seen growth in certain area of the app, but lacking in others. Hopefully one day they can be a great company for independent contractors. I’ll give it 5 stars for what it is. An extra source of income.Version: 4.261.2

App is not working properlyThe new version is crappy it froze and after wont allow me to check out not to mention trying to get help sucks no one answers for hours.Version: 4.169.1

Instacart is frustratingI have been an active shopper for Instacart for over a year now. I recently had my account deactivated because I needed to provide my new driver’s license (which I totally understood). I recently changed my email address and I needed to update my new email information so I can receive further information on how to update my drivers information. I spoke with the a representative on the phone and he provided me with an email address where I was suppose to send information to so I would be updated. Once that was done I immediately got back a bounce back email which said that the email address was no longer working. I then called again and this representative sent me a link that allowed me to change my number and update my drivers information. I was told I would receive a text message with an update. It’s been 2 weeks since then and I still haven’t heard anything. I recently attempted to just make a new account and because my number is attached to the current account I am not able to make a new one. I reached out to the live chat representative and just like the other calls I was again told this was out of their authorization (which I understand as well) but this process to just update my email and drivers Information has been a complete nightmare!.Version: 4.300.0

On Demand is Great!!I Absolutely love the switch to On-Demand Sunday’s I have church and family time and we go to church at 8:00am and church is an hour long so if i wanted to have a slight chance of getting hours I would have to leave church 10 min early and go outside and some how I would still end up on a waiting list so not to mention how embarrassing it was walking out early because I don’t bring my phone in with me. So I personally love the change to on demand wake up get ready open the app and immediately head to work and than when I’m done, I’m done no consequences I just go home. So thank you Instacart I fully support your decision and if anyone wants to throw a fit it’s very obvious that they can thank all the inconsistent people signing up for hours and than either bailing an hour or 2 befor there shift or bailing and not even saying anything. That may not be a big deal to anyone else but that’s money Instacart is loosing because I guarantee it’s a minimum of a half an hour by the time someone accepts the hours and gets out the door and in a position to accept an order and that’s 30 minutes of unsatisfied customers trying to make an order or what should have been delivered at 4:30 to make dinner at 5:00 is now not showing up u til 5:00 messing up there schedule possibly convincing them that they shouldn’t use Instacart. But anyways.. Good job Team Instacart is all I have to say I really like what you all have done!.Version: 4.167.1

User friendly & clean looking app!From the first batch I completed, I have been hooked on earning through Instacart, it’s so easy to open the app up at any time of the day and see at least 1 or a few batches available. Highly recommended for anyone looking to earn extra $$ and be rewarded with promotions & incentives along the way. I do however have a few cons about the app as well, such as not having any sort of “filter” to weed out areas or stores you don’t care to see or drive to at certain times. I know extra opportunity is great but I’ll most likely never drive 30miles away to take on a high dollar (or Delivery Now) batch to drive another 17miles from the store with little to no tip included. One other feature I’d like to see in the future would be to split up 3 Shops or 2 Shops if you so choose. Certain Instacart shoppers don’t mind taking on larger batches but sometimes it just makes more sense to do only one of the Shoppers orders whom is close by.. instead of having to drive a long distance for the other Shopper on the “2 Shop” that could’ve been left to someone else going that way anyway? Just an idea. The ability to have the power to toggle an order or filter your preferences would be absolutely amazing! Thanks for reading : ) see you out there!.Version: 4.308.2

I got deactivated!Y’all deactivated my account because of a photo and saying I had someone with me when I didn’t. I finish my order and I was on my way home. When I got home it told me I need to send a picture in, so I did and y’all won’t take my picture of myself, so my sister ( who works for instacart) was trying to help me and accidentally took a picture of herself and y’all accepted the picture knowing it wasn’t me. How am I supposed to fix it if y’all won’t try to work with me. I wasn’t even working anymore when this happened. I told y’all in email that I can show y’all it me. I never had anyone who wasn’t employed my instacart with me. If anyone was with me they work with instacart which isn’t violating any rules. Y’all deactivated me before because of a misunderstanding. I got deactivated because y’all said I didn’t deliver a order which I did I just accidentally said I delivered it. At that time I was still new and was trying to figure out the app, which was kinda confusing. Y’all heard me out on that one, but won’t hear me out on this one. I just don’t understand why I gotta go straight to being deactivated instead of getting a warning which y’all never give to people that I know of..Version: 4.222.0

Stressful, Unfair, UnjustI have been a full service shopper since May of 2020 and have completed well over 200 batches. For my “Thank you bonus” I was given the base payment of $50 for all my hard work when the company said the bonus is based on the number of batches that have been completed. 200 being the highest amount of batches completed and the minimum amount needed for the maximum bonus amount one can get and 10 batches completed by December 9th for the minimum bonus amount of $50. Customer support is useless for this issue I was told that they can’t help me because they don’t have any information on how the bonuses are given out and that they couldn’t help me. Also when going shopping in stores the other people shopping are just so rude and it’s just so stressful to get through the day but I do my job to help out others during these unpredictable times. Sometimes the customers will lie and say that they haven’t received their items when they have and it ends up bringing down your rating so I have had to start taking pictures of each bag with the items in it to insure that everything is accounted for. And if your rating drops to far it affects you from accessing certain batches which is wrong when the customers are lying but of course the company will believe the customer before you hence the reason I take the pictures..Version: 4.207.1

Great new career for those that want a new field and a very modern growing field.This is such a fun job. I didn’t think I’d like it but wow was I wrong. It’s been great to give back and do shopping for people that cannot or just the everyday busy single or busy parent. And also all the pet mammas and daddies. So blessed to have a friend tell me about this. And it’s a great job for a retired shopaholic but avid foodie lol. App is pretty easy to use! More training would be nice, but not necessary. Great training video for the alcohol delivery! over all I understand it and appreciate cares help today with a cancel order. Also aisle numbers for Hyvee needs to be added. I loved at Lunds it told me exactly what isles. The app makes this a great new career for anyone tech savvy or knows how to use instacart as a consumer. Would love to grow with instacart and find out more development or customer care personal positions!! :) I have 5 years in hospitality management and this new developing industry I love! thank you so much this really help me get out of a toxic abusive controlling relationship and become as Kelly clarkson would say MISS INDEPENDENT ! Love having safe access to all my earnings. blessing and everyone stay safe and continue this amazing career that’s more than a delivery. It’s an experience blessing and convince for all involved..Version: 4.249.0

I had the worst experience with the updateThis update has cuased nothing but stress and trouble and confusion the app doesn’t let you proceed with the order lots of app glitches and not getting enough work now the app has updated cutinf our income of the batch i half it’s enough to make gas for the day only and maybe a gallon of milk if needed at home it’s a disappointment now that Instcart has changed owners the milage is not worth it they pay really bad for milage for example if the batch has 50 items they will pay 7 dollars to shop and deliver not including tip and customer won’t tip due to Instacrt taking the ten dollars from us when they say it’s a ten dollar delivery fee yes of don’t believe u will see that it’s bad and very insulting to us shoppers who have been with them for so long and the new people have no idea they think that the new shoppers think it’s a good pay and shopping gig for extra income kinda like making them dum it’s very sad how we don’t get prioritized as there shoppers and to top it off they put customer first in issues that have proof of customer being wrong yes no matter what we don’t get listen to and our ratings are very sensitive we get rating for a can being dented and hurts our rating for months to come and don’t get paid well off that if work believe u will see once u Inter the instacrt platform and see it for your self.Version: 4.289.1

Upset shopperI’ve really tried to leave it alone, but I can’t help it I truly love being a shopper for Instacart, but my account was deactivated, because when it came time for me to take my selfie to identify me is stated that it could not recognize who I was so it locked me out of my account, and when I try to get the help I was asked to send over proper documents to identify who I was and I did, but no one ever got back to me about receiving my information which I know I sent and now my account is deactivated and you all will not look into my account. I just keep getting no response I was told that my account can never be activated again and I feel that is unfair because I presented the information that was asked. And on top of all of this, it also took you all forever to reply back and when you all replied back I was told that because I didn’t send in the verification that was requested. My account was deactivated, and I know for a fact I sent the verification over because at the time this was the only job that I had and plus I liked doing it I was very happy. When I got to be able to do this delivery job because a lot of. Delivery jobs had denied me, or it just wasn’t. Hiring in the area that I lived in..Version: 4.337.1

This App it’s great. But the bots are killing the pleasure to be a shopper.I was doing Instacart during 3-4 years but Since Instacart activated everyone due Covid-19 and the batches show up to everyone at the same time. (It doesn’t matter the rating thing). The people who make bots are taking the bread from my kids mouth. Deactivate accounts it doesn’t work. (They ask for a 100$ fee to create a new one). Even some old shoppers have more than one account (you’ve to filter the people using the SSN, Address, etc). and don’t let create accounts with fakes SSN like lyft (many people create accounts on lyft using passport numbers). Many people don’t care if the IRS call them to clarify that situation. You’ve to return to the pickup hours (only one session per account). Delete the fake accounts. Put more controls to avoid more fake accounts. And assign batch directly to the shoppers. (Reduce the time to accept the batch and penalties by don’t take it, first a suspension and then deactivate). if the people and the bots makers. Knows they can create fake accounts and use the batches without any undefined penalty, they keep doing that. You’ve to do something with the bots and fake accounts. The reputation it’s on the game. You’ll get full of people that doesn’t matter the quality. Only do more and more batches..Version: 4.180.2

PROTECT YOUR SHOPPERS AS WELL.Normally I love instacart. It truly has helped me out mentally and financially. Yet my issue with it is this. Yesterday I had an order where the client ordered two lbs of Hamburger well unfortunately they had ONE package left of 1.36lbs and I looked in the case for others but they had none. They had a bigger pack which was 3+lbs or more. Well it said that was to over the limit and denied me. So okay fine I had no other choice but to get the 1.36lb. Well of course the customer was upset and I tried to explain it but still wasn’t good enough. Where they are saying now they just never received it. No they received it just not the right pounds that they wanted. Hey now gave me a 3 star which isn’t fair. So I reported fraud against it and explained but still not being helpful. Yet I’m a shopper that goes above and beyond. So now I’m having this issue as well as what’s up with all of the families out batching together? Didn’t they know we aren’t allowed to do that. It’s not only taking away from all of us but it’s also not helping getting the customers their items at the right time. Help us to instacart! Help the ones who matter not just the customers. If it wasn’t for us you wouldn’t be here either..Version: 4.268.2

If I could give it zero it would get ZeroI’ve been instacart shopping for a bit now and the new update made this go from $200 a day to $200 a week working 40 hours. They say it’s first come first serve on batches but they only send them to certain people. Let’s talk about for support for shoppers…it’s doesn’t exist. You have zero way to talk to support other than a terrible virtual companion. I must say it was a great thing but they have ruined it and I don’t think they will ever bounce back. My honest opinion stay away from it and just do Doordash. Currently hour 3 with out a single batch. If you’re trying to make this a job just don’t, if you want to wait 2 hours after work to find a $16 order that has 80 items and no tip because that’s all they will send you. My friend in the same area who has a star less in ratings than me has 6 current batches he can choose from and it says zero batches available for me. He is sitting in my car as I type this. Last but not least THE BOTS the bots grab every single order that is worth anything and instacart a response to this is to deactivate their shopper support so they don’t have to hear about it. That’s all I have for an opinion hopefully this steers you guys away from these fake reviews..Version: 4.264.1

“Start Shopping” button.I am a fairly new instacart shopper, and I genuinely enjoy the app. I think Instacart is a great side hustle to make a little money here and there. However, I had to cancel twice. The first time was an emergency cancel where I learned after speaking with customer service that after your first 10 cancels, it can start to impact your cancellation rate, and therefore affects the amount of batches that are available to you. The second time I had to cancel was an accident. I accidentally hit “start shopping” instead of “navigate.” I had to call customer service and unfortunately cancel the order because I would not have enough time to drive to the store, shop for the order and deliver it to the person in time. Doing so impacted my cancellation rate. I was wondering if there was a way to make it harder to accidentally click on “start shopping?” I was thinking that maybe you guys can make “start shopping” a slide-to-confirm in the same way that “delivered to customer” is a slide- to-confirm. Maybe in the settings, you can make this a preference for people who might have the same problem. Those were just suggestions but I feel as though this would make it harder to make mistakes and have to cancel orders..Version: 4.340.1

Customer ratings.The customer rating system sucks. I went from 5 start to 4.87 for no reason I can think of. We make the best decision possible at the time. I contact every customer with changes or clarification. If they don’t answer I am penalized for it. That’s not fair. I love Instacart. I love the idea of them and I use them personally. However I’m on the verge of going to corner shop..Version: 4.223.0

How to make it better and easier to useIt would be awesome if the app could tell the distance from my location to the store…. it only calculates distance from the store to the customer’s address.Version: 4.291.1

Items that are not availableWhen I am shopping for someone and the item isn’t there I’ve checked the shelves and check the shelves and I say I can’t find it, and the screen comes up for me to check again because somebody got it 4 hours before I was there kind of makes me think you’re telling me I’m stupid and look again. I don’t like it when that happens. Often there’s an item called for and I look and I look, and when I bend over and look down under, there it is the last one way back in the corner and I get that item. I didn’t bend over and look because you told me somebody found one for hours ago, I bend over and look because I am a very persistent Shopper. And if I find that item later, in the store on an end cap I go back and I put down that I found it and get it for them. It just makes me angry when a machine tells me I’m stupid like a little child to go look again. If you look at the length of some of my shops you’ll know that I don’t just zip through and not find stuff. I have a lots of shops that are well under the time in which I should have shopped them, and gotten everything on their list. Then there are ones where there are refunded items because they weren’t available and in those cases usually my time is quite long. I’ve had shops were I spent 15 minutes trying to find somebody to help me, just show me where this was supposed to be before I give up on an item. Thank you for your time and listening to my RANT!.Version: 4.194.1

Instacart shopping for over a Year!Instacart has changed a lot sense I first started out with them. First you only can see the store your going to now you see on a map and the house/houses if multiple orders/Deliveries at once. You now get paid for mileage, you can now “Cash-out” same day instead of waiting 3 days after Sunday to get paid. But you still have to Waite for your tips. You can also see the city layouts “zones”, and now you can be on a Waite-list to be notified when hours are available. You’ll need UNLIMITED Data in Oder to shop! At first it was hard I didn’t know how to do everything but after a couple times you get the hang of things. You’ll know where items are but not at first. The app works great for the most part, you have to keep updating it but it will notify you about that. The pay is good! Especially holidays, NY/NYE was amazing! $400+ in 3 days of just working 4/6 hours all days, Insane. Make sure your car is always cleared out, and it’s ok to have a small car I have a fiat! That’s small! And have a non gas Hog car, that will save you a lot! When you have to drive a distance to drop off. This can become your part time job if your consistent on choosing your hours. Which is also great, it’s flexible, but only if hours are available..Version: 4.126.1

Reason for a 4 star not a 5 starYesterday I delivered to 525 Falconer st. Jamestown NY. I arrived first at the college. I called the customer because there were no instructions other than the address. The customer didn’t answer. I typed the address and again and it took me somewhere else. It was another 525 Falconer St. W. I tried to call the customer and again they did not answer. So I delivered the groceries and the owner of the house came out and said that he didn’t order anything. But because I had already taken my picture and submitted it I could not contact customer care. I went back to the college with the groceries and the administrative office and myself tried to contact the customer for an hour. With no success. Eventually a roommate ended up coming to unload the car with me and we left it at the administrative offices. The customer was notified that that is where their groceries were. I could not call customer care because there is no phone number anymore. I ended up using the virtual customer care. Who did not understand that I was going to leave the groceries at the administrative office. The next morning when I got up there was a message that a customer did not get their delivery. There should be a customer care phone number that we can call at all times.Version: 4.301.3

Off to a horrible startI just applied last week. Everything went smoothly until I picked my interview date. The app showed that I was locked in for 2pm on 10/12 and that I should be on the lookout for an email with the interview location. I became concerned on Tuesday morning when I still hadn’t received an email with the interview location. I opened the app and all it shows is the interview confirmed screen. I figured the managers were busy and didn’t get the email out. Today after getting an email telling me to upload my driver’s license and a selfie, I went into the app. Of course, all I can access is the confirmation screen or the “support” files. I browsed around looking for a way to speak with a person. I eventually reached a person. I would have been better off using Google for help. The rep claimed info was missing from my profile...info that is required or the app won’t allow you to proceed. I told her what was happening. She suggested that I cancel and reschedule. I told her I thought that was a bad idea because I’m only allowed to reschedule once and if the app glitches again, it makes me look like a slacker. She basically told me that’s my only option. I canceled and rescheduled. Based on other reviews about the crappy app and “support”, I’m not even a little bit optimistic that the app is going to act right..Version: 4.197.0

🤣🤣There’s a city call Brampton in Ontario here in Canada, I think it’s best you scrap Instacart from the city🤣🤣🤣🤣. These funny Indians can send you a thousand item with not even a cent tip🤣🤣🤣🤣🤣🤣..Version: 4.319.0

Love InstacartI recently moved to another state and was very heartbreaking it was taking me a while to get back into law enforcement! I was really down and I tried doing Uber and Grubhub; to help with contributing financially to help my husband and provide for three children. During this pandemic, I wasn’t making anything at all to help at home except to provide gas. I had to sign up for blocks and with children there was no telling when I could work! I would just put I was available And was lucky if they sent me any orders over a 3 hour period of sitting around! It sucked. I signed up for instacart, hoping things would pick up. I was approved so quickly and within days I was able to head out and work. After I finished an order there were so many more waiting and when I say I am so happy with what you guys are providing for people in need, on both ends, its unbelievable! I make enough to supplement my husbands income, pay bills and even help my family with what Corona is doing in our nation! I wasn’t paid to leave this review, I just really wanted to thank instacart for what you have provided that allows me to help my family! I can work when I want, can log off when I don’t and don’t have to worry about consequences! With my babies out of school and daycares closed, I control my own schedule and don’t have to fret about needing baby sitters!!!! I love it!.Version: 4.170.0

GREAT APP - UNTIL YOU GET DEACTIVATEDI have been an instacart shopper for several months and I loved it! It was easy for me to shop and navigate the app. Yes, there are issues with bots and seeing bigger batches pop up and disappear right away, but I was still able to get several big batches on my own if I drove to different areas. My customers were always very appreciative of the fact that they can add items they may have forgot to order which is a PLUS!! I would have given 5 stars but I was deactivated on May 21 because my 12 year old God daughter took a picture of herself when I was taking her to grab lunch between batches. Which in Instacart defense, was the correct thing to do. HOWEVER, after explaining what happened and even taking a picture of her with her food I have yet to here back from Trust & Security. I have been getting the run around from everyone. The email they sent notifying me of the deactivation does not accept replies. The help@instacart email is no longer valid and directs me to contact support via the app, the app directs me to reply to the email or call, when I call the number is invalid!! It’s absolutely ridiculous!! I was a 5 star shopper!! And to be treated like I no longer matter because they have more shopper is unfair. Hopefully I can get this resolved soon! Whatever you do! Don’t let a kid play with your phone if you’re working forInstacart. 😔.Version: 4.179.0


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