American Funds PlanPremier401k App Negative ReviewsEmpower Retirement, LLC

American Funds PlanPremier401k Negative Reviews

4.7
4.71812 star

Total 38 Negative Reviews

American Funds PlanPremier401k App Complaints & User Negative Comments 2023

American Funds PlanPremier401k app received 38 complaints, negative comments and reviews by users. Have you ever had a bad experience using American Funds PlanPremier401k? Can you share your negative thoughts about american funds planpremier401k?

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American Funds PlanPremier401k for Negative User Reviews

Cannot loginAfter recent update I cannot log in any more. Says my credentials not correct. But I use my credentials login successfully on their website..Version: 1.6.3

Force closes when reviewing balanceWhen checking balance over time and changing to a different time range (YTD or 1-year, for example), the app force closes. Otherwise, the app works well..Version: 1.9.9

Can’t log in.American Funds - think about this from the perspective of the customer (account holders not companies) - it’s 2019 and users expect app-based access to their finances. This should be a standard feature for all your accounts - not just a premiere feature employers pay extra for..Version: 1.4.2

Very basicTake a peek at vanguard's app. Its way better! Vanguard doesn't charge anywhere near the fees American Funds does and are able to develop an amazing app. Maybe AF doesn't prioritize UX?.Version: 1.4.1

Login button not workingFor the last few months I have significant issues with the log in button not working on the app. This is very frustrating. It won’t let me “click” it…..just acts like nothing ever happened. Can this please be corrected??.Version: 1.9.9

Crash !App keeps crashing when I try and load my statement . Can you add a spot under account where we can see our account number ???.Version: 1.6.0

Don’t waste your time.Capital Group, look at these reviews! No one can log in, myself included. Yeah yeah, I know, you’d like to speak with us and all we need to do is call your phone number. Here’s another idea, fix your app so your customers can log in to their accounts. Crazy talk, I know..Version: 1.4.1

Glitchy, freezes upJust updated to the newest version after years of having no issues and the app freezes up and crashes every few minutes. So much for bug fixes..Version: 2.2.16

The widget is not working by designBefore you guys upgraded it to the latest update the widget was working. Not it’s doesn’t even work anymore like it use to. I went to the app to turn the widget and I check it would show the information. But when refresh it it’s gone and it tells you to rest it up again. Please fix this issue..Version: 1.8.0

Widget does not workI have an iPhone 8 with latest iOS and the widget does not appear on the Home Screen even though I have it adddf.Version: 1.7.1

Doesn’t work after recent updateFace ID doesn’t work now and when I’m able to login with my password the app doesn’t work beyond the overview screen..Version: 1.5.3

Can’t find my accountAs simple as that. Have a few investment accounts with them. When typing in my social, login you name it. It can’t find my account. Online in web browser I have no issues to login..Version: 1.9.9

Read Developer Responses here before downloading AppFor whatever reason the app doesn’t disclose up front that it won’t work for many American Funds and Capital Group portfolios. So you type in a lot of personal information then get “locked out”. But you can still log into your account on a desktop. Disappointed that this isn’t disclosed up front..Version: 1.6.3

Login doesn’t work.Broken app - login fails and locks me out. I’m autofilling directly from Passwords with the same credentials used on the website..Version: 2.1.2

Can’t log inTrying to lock me out of my account. Pretty bad app. Would be very useful to have a reliable app to access my account but I guess that’s asking too much these days..Version: 1.8.2

Never worksThis app almost always says “error occurred, please contact representative” when trying to sign in. Incredibly frustrating. I’ve tried deleting the app and redownloading, nothing works..Version: 2.0.1

Too much red tape!!When I saw that there was a mobile app so I could check my Trader Joe’s retirement account on my phone, I was naturally pleased. What I wasn’t expecting was this nonsense about asset allocation (or whatever it was the app was trying to get me to do)! All I want is a simple app that let’s me check on my retirement account and see its current value. That’s all. Nothing more. The app was deleted within a few minutes. If it’s fixed, I MIGHT download it again and give it another try..Version: 1.4.1

Impossible to log in.I can log in to my AmericanFunds account on a PC or browser on my phone, but my user name and password are not recognized by the app. Thinking that I had to register, I tried. The app won’t even let me register..Version: 1.6.3

The web interface is easier to use than the App.Before the App became available for iPad and iPhone, access was available through a web interface. Actually the web interface was better and now the App interface is clunky and more difficult to use. Additionally, within the App, in the area for Statements & Notices, certain document types will not open and the App doesn’t show the document type nor the type of error. For now, I just access the account on a Mac through the web interface. Much better. The App needs a lot of work..Version: 2.0.2

Won’t let me create accountI cannot get pass the password part when creating an account. The security part won’t allow me to create my own but won’t allow me to use the auto-generated password.Version: 2.2.0

Can’t access my account.I’ve tried to use this to access my employer-sponsored 401k info. It doesn’t recognize credentials that work fine on the web and it can’t find my profile when I enter my personal info. It’s not worth it to sit on the phone with someone to fix..Version: 1.7.2

Loan PaymentsI wish you could make extra loan payments from the app from your bank account..Version: 2.1.5

Keep having to delete and download againI have had to delete the app and download it again 3 times in about 3 weeks now. It seems that every update they make I have to do this process to be able to log into the app again. App is useful and would give it 4 or 5 stars if not for this issue as it is becoming frustrating..Version: 1.6.1

Somewhat Functional Is The Best I Can SayNot user friendly, UI is counterintuitive. It’s not easy to add or edit additional income streams (if you have a Roth IRA outside of American Funds and want to track your contributions they have a manual option, but how do I go back and edit it if I decide to contribute more?) As it stands, I’ve scaled my 401k contributions back dramatically and increased my Roth IRA contributions on the assumption that taxes will be much higher when I retire in 30 years. What’s the point of allowing me to track outside income if I can’t edit it easily so that the math reflects my current situation? To be fair, the tool is free. But the functions leaves much to be desired. If my employer did not use American Funds for our retirement, I would never ever utilize their services. It seems as if their app is designed to be opaque and difficult to use for more than the most superficial tasks, like a retirement calculator. There’s like 9000 of those online for free. I would expect more from American Funds. It never fails to boggle my mind that these companies that handle TRILLIONS of dollars a year have the most basic, bare-bones apps possible (also looking at you, Vanguard)..Version: 1.6.1

Out of Service AppSame as most of the other reviews. When I login on the browser, everything works fine. But when it comes to this app, it doesn’t recognize my account, so when I try to prompt it with other info like my birthday, social, etc, it ends up locking me out of my account for a day. Can’t ever use the app..Version: 2.1.0

Why it doesn’t show the base and capital appreciation?The app only shows a % in the return section. There is no way to see how much money have you really earned or lost in dollar..Version: 2.2.12

App brokenI can no longer edit my contribution or see an account details. It’s like I’m not able to actually login anymore but it’s still showing me all of my account information.Version: 2.2.0

Horrible AppEvery time I try to log in, it fails to accept my password despite saving it on my device. After one single attempt it says I have too many attempts. I understand security but it disables my account for 24 hours after a single attempt? Are you serious? I hope my company changes providers. I will definitely be looking for ways to roll my money elsewhere..Version: 2.2.8

Can’t Log into my accountI have all the correct information but the app doesn’t let me place my birthday in the order it shows. 2 digit month and day but it accepts the 4 digit year. It keeps saying my birthday is invalid because the app places only one digit after you have scroll for it..Version: 2.2.17

Log in problemsI can’t ever log in on the app but I can on the computer with the EXACT same information. It is very frustrating that such a prominent company doesn’t take the time to fix the app. It is another way the company can exchange money very quickly. It would be very helpful if they fixed it simply for profit’s sake, but really fix it for customer satisfaction!!.Version: 1.4.1

To many names and web site , confusingToot.Version: 2.0.0

Updates took a step backwardsOld version of app was easier to navigate and to read. This version is bland and not intuitive so very difficult to find things and to make changes. It also did something to account aggregation where my other site asks for my credentials for this account upon every login..Version: 1.9.9

Cannot log into appThe app will not let me log into it. I have gone onto my computer and change the password so I know the information is correct every time. This is the second time it has happened to me but will not verify my account information to log me in and change my password through the app on my iPhone. It would be nice to be able to utilize this app while I am out and about..Version: 2.1.7

Not goodThis app won’t let me log on at all. Then it tells me that it can’t even find my account. Makes no sense. I can log onto the website no problem..Version: 1.4.0

I’m already enrolled so why can’t I see my funds?I am enrolled. But every time I open the app it asks me to enroll. I can’t see any of my funds in the app. It’s really frustrating..Version: 2.0.0

Obscene fees but still not enough to use the appThe 401(k) plan has the worst investment options and fees either my wife or I have had in a combined 55 years of work history, and it’s apparently still not enough to earn to the privilege of using their app..Version: 1.5.1

Can’t log inMy login works fine on a computer but will not work on the app. I gave up and deleted..Version: 1.9.2

WARNING: possible phishing scam. Can not loginI can't login. It makes me wonder if this app is a phishing scam posing as american funds. Other people can't login either. I deleted from phone and changed my password and made sure my email and address weren't changed on my account..Version: 1.4.0


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