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Hims: Telehealth for Men App Complaints & User Negative Comments 2024
Hims: Telehealth for Men app received 31 complaints, negative comments and reviews by users. Have you ever had a bad experience using Hims: Telehealth for Men? Can you share your negative thoughts about hims: telehealth for men?
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Hims: Telehealth for Men for Negative User Reviews
✓ Website has more infoNot sure what the point of the app is when the website shows more information. Funniest part, if you click on “Track my order” it has an ad asking you to download the app (that I’m already in). I guess if you really want push notifications this is app is for you. Otherwise just go to the site..Version: 3.34.2
✓ DO NOT PURCHASE ANYTHING!!!I am warning anybody and everybody. Do not start anything on HIMS. You cannot get out of your purchases or subscriptions. You can only pause them. Super hard to delete your account and customer service is horrible. Had a guy named “NOAH” helping me out and because I didn’t responde in 5 minutes he told me he was leaving the chat because it had been a while since I responded. They had me waiting 24hrs for a response or any help. I had a phone call I needed to answer for work and instead was told “take care and wish you the best” after being told I was taking a while to reply. Didn’t realize 5mins was an inconvenience as I was given 24hrs. I’ve been trying to cancel my subscription and my account and they’re dodging me. Going to have to leave a comment and review on BBB. They added more stress in the past 3 days and I was supposed to be getting treatment for it. Not helpful and horrible that you can’t cancel either or..Version: 2.25.0
✓ TerribleWorst app in the world. They sign you up for auto subscription without your knowledge, make it almost impossible for you to cancel, and then when you finally figure out how to cancel and spend 30-45 minutes doing so they will still charge you and say you never canceled. You have to open up a live chat to cancel but you can’t do anything else while you’re doing so because if you go to a different app or tab it will back you out of the chat and you have to start all over again and rejoin the queue. They’re gonna make someone lose their license..Version: 3.11.0
✓ BE CAREFULThe first time I tried hims, they sent me a doctor from California and that doctor didn’t truly listen to me and gave me depression pills for anxiety and made it worse and then got the bag $ and switch doctors on me now I have a doctor from Oklahoma. So if you’re new to this app, just make sure you fully explain what’s going on in your life to the doctors and ask a lot of questions because they’ll give you whatever they want to give you plus they don’t take insurance which is kind of a point of this app but if you have insurance to save you money, I would speak to a face-to-face doctor so you won’t have to pay around 117 for any prescription so this app is a little bit of a scam, so jus be careful what the docs give you and how you explain to them..Version: 3.34.2
✓ Shady businessNot only is the medicine not effective for me but the worst part is that there is no way to cancel future subscriptions. They say there is but when you try to cancel there is no option, only to snooze. Plus there is notification that they have intentions of shipping until it’s too late and they take another $239 from your checking for a product you won’t even use. Very shady. Should have straightforward cancel button but this is done deliberately so don’t be fooled.Version: 2.50.1
✓ Subscription scamThey use predatory behavior to ensure that they get their money for your subscription regardless of whether you need it or were told by their doctor to stop. They send no notifications when you’re order is going to ship and only afterward and then tell you there is nothing they can do because it “shipped”. Even if it’s sitting in their warehouse. Be very careful as if you are told to stop using the product due to side effects from a doctor on the platform, they don’t do anything to your subscription and will just ship and charge you for it..Version: 3.09.0
✓ Use Another CompanyApp crashes and fails to load on the manage Subscriptions screen making it impossible to pause, cancel or restart a subscription. After telling the support team about this and asking for a refund for an order that was placed which I didn’t need or want anymore, they refused a refund and said that the app looked fine on their end. This is even after I sent a screen recording of 6+ minutes showing the Subscriptions screen trying to load. Long story short, there are competitors who have functional apps and better customer service..Version: 3.49.0
✓ Credit card required, no cancellation optionI wanted to try out Hims to get a fast convenient refill option. It was expensive and didn’t work for me since I found a MUCH cheaper option for the same thing. They take your credit card and start a monthly prescription that is charged and sent monthly. You can pause this but then you have to remember to go in and change it regularly or it will automatically send and charge you. The medication I chose is “as needed” so I don’t need it on a regular schedule. I need it when I am ready for it and will request it. I tried to cancel my account but the instructions to do so on the website and the app are false. I cannot cancel myself. I have emailed customer service and am waiting to hear back. I hate having my credit card held ransom by companies..Version: 3.09.0
✓ Be carefulThey don’t waste anytime charging your account, even if you don’t respond to their message. I took the test, got my results but wanted to wait a few days before deciding if I wanted to move forward…then out of nowhere, they charged my account and sent the product….even though they were “waiting” on my response. Haven’t received it yet and don’t know how it’s going to work, but I guess we’ll try..Version: 3.44.0
✓ No Way to Cancel, Spray breaks constantlyThe company has no reliable way to cancel, following their own documentation leaves you with no results. If you try to cancel before a renewal, they'll drag their feet until they send you another supply, then say, "Oops! Too late, sorry!" The worst of it all is if you use their spray bottles, every single one I've had has the spray portion of the plastic break. This company seemingly is incapable of using the money you spend them to develop reliable products. And the sad part is that the product does work, but it's surrounded by incompetence and greedy management that prevents the experience from being good. Add to that they'll start shipping you pills without you having ever wanted them to in the first place, since I only signed up for the spray... There's not a lot good I can say about this company. Go to Keeps instead? That's what I'm doing, but hey if you don't believe me, go read the Better Business Bureaus website for all the comments there..Version: 3.34.2
✓ This app is a SCAMThey lock you into a subscription you don’t even know you’re signing up for by hiding the language in the middle of paragraphs long disclosures. Then 6 months later without any warning whatsoever you get a shipping notification for more product and are hit with another charge for hundreds of dollars. Again, there’s NO WARNING this is about to ship/be charged/etc. Other subscription services I’ve been a part of have had the moral fortitude to actually warn you before another payment is about to be due. To not do this is morally bankrupt, especially when you’re talking about a non-refundable charges of hundreds of dollars. Customer support is absolutely useless, it’s clear this is part of their business model because they are quick to tell you there are no returns and no refunds. The product had just shipped that very day and it was already too late to cancel, return, or get a refund. Save your money and shop elsewhere, this place is a SCAM..Version: 3.04.0
✓ Absolute scamMedication is way over priced, they’ll send out lexapro or etc but can’t send the required medication to combat the symptoms that the medication will cause to increase meaning you need to go to a doctor for that. Then charge you randomly saying they charge seven days before your subject to run out. Well I paid on the 1st recieved my medicine on the 6th and got charged again on the 23rd the math doesn’t work it’s a 30 day supply and now they refuse to refund me although my new order hasn’t shipped and I canceled on the 23rd as soon as I saw the charge pop up in my notifications. And their response is you can safely dispose of the medication by reading said link in the email, this is an absolute scam.Version: 3.04.0
✓ Plan to be charged before you agree to anything here!I downloaded hims just to try and figure out how it worked and what it was about. I was struggling with some anxiety at the time so I figured I’d look into it. After I filled out the questionnaire thinking it would show me some recommendations and or have me speak at least over the phone with a professional. Instead it filled me a three month prescription of some drug I didn’t technically want or ask for. No big deal right? I’ll just call them tomorrow during business hours and they’ll cancel no problem right? Not right! They changed me like $150 bucks and when I asked to cancel the transaction (literally the day after sinning up) they made me speak to three different managers only to tell me that the best they could do was refund me basically half! I’m not saying that it couldn’t be good for the right person, I’m just saying they will take your money before you know that you’ve agreed to anything..Version: 3.44.0
✓ Product worked, but they hook you and you can’t re orderThe product is expensive and it works well, but when you go to re-order, the product gets lost in shipment multiple times. They gave me hope for a solution to my hair loss…I ordered my replacement with more than enough time for my refill to be received, but estimated shipping through the app is far from accurate. I have seen results, but who knows how long it will actually take to receive my second order. My first re-order..Version: 3.34.0
✓ Over charged twiceI won’t be using hims anymore after my second bad experience with them. Over charged twice. I canceled my subscription with them after the first time, then signed up again a year later. The second charge was more than what they said, by a lot! I canceled again after this last experience and won’t be returning to do business with them ever again. I will say though, the first time they refunded about half my money after being charged for a whole year at once. The second time they refunded my money that day. I do appreciate that..Version: 2.16.0
✓ Really disappointing experienceI gave Hims a shot. They offered a prescription for me to try (not shipped nearly as discreetly as they advertise). I didn’t think it was particularly helpful so I only tried it once or twice. None the less I was charged for another dose without my knowledge which was shipped and delivered (without me even being aware) which felt both like a scam and a violation of my privacy because I did not know to keep an eye out for a package with sensitive contents. Customer service was not remotely polite or helpful. I offered to travel to return the unopened package (that I felt violated my privacy) and I was essentially laughed at. They seemed all too happy scamming me out of a couple hundred dollars. This is a scam. Learn from my mistakes and don’t end up with the same regrets as I. Stay away. UPDATE-the disingenuous formulaic response highlights exactly what you’re signing up for. When I reached out to customer service they offered nothing and I never got the follow up from a manager I asked for. This is a company of scammers and liars.Version: 3.44.0
✓ DisappointedI was eager to use the Hims hair product I heard good things, so I went online and made my order when the order came I was so disappointed because each bottle was missing at least a third of the spray on oil product. I contacted him immediately to no prevail. It seemed like chasing a rabbit down the hole I sent pictures of the bottles as soon as they directed me to, however, it didn’t seem like anybody really wanted to ensure that I was satisfied and received what I paid for. This is of a cheap product so to have a third out of each bottle missing was very disappointing. I’m still waiting and hoping that they will rectify this so we can move forward, I hope no one else has this problem hopeful that the product will work.Version: 3.34.2
✓ Intentionally confusing to take your money.They creators of this app make it intentionally confusing on when and how much you will be charged. At first they say it’s 150 for 3 months, then a different menu appears showing 30 per month for a longer service. So I choose the longer service and speak with one of their “doctors” about a specific medication. Then I am immediately charged 350 dollars for a year of service. I then contact customer support to cancel and get my refund which leads them to say “we have already partly processed your order and cannot cancel but we can refund 261”. Keep in mind this was not even a full 24hrs later when I decided to refund. For a mental health service they sure love to deceive people and take money. I would highly recommend staying clear of Hims..Version: 3.49.0
✓ Long delays and no supportAfter over a week of wait my order has still not been fulfilled. I’ve heard nothing from Hims about it. I tried to contact support. The concierge in the app doesn’t reply, the phone nr rings for minutes before telling me to call later and my email was answered with a message that said it’d take up to 7 days to get a reply!!! Not sure what to do next other than advice everyone to avoid this company. Low inventory happens to most companies from time to time. However, hiding it and letting people still order is criminal!.Version: 2.29.0
✓ They don’t careAfter paying for my three month prescription I waited three weeks to have them say it was delivered when I never received anything I asked my neighbors and no one had seen it after going back to the app to chat with support they acted as if they didn’t care when I got it or to make it right and here I thought it was gonna help me instead made my condition worse I’m never gonna use them again and I don’t recommend anyone using them if they don’t care about there customers.Version: 3.26.0
✓ Unhelpful staffI have been trying to get a provider to reach out to me about getting my medicine quicker, 5 people have told me a provider would reach out to me but hasn’t, after Ive been complaining about withdrawals, them not even fulfilling my medicine to ship out over a 5 business day period of me asking for help shows they don’t care about customers this led to me having to go to ER for violent withdrawal symptoms the staff thinks that if they use kind and professional words it makes them seem like a better company but you have to actually listen and problem solve not just be understanding low rating from me.Version: 2.29.0
✓ Would highly advise against using this serviceI tried to use this app when experiencing some anxiety. Did the online exam and after three weeks I reached out to customer service because I hadn’t heard anything back. Next thing I heard was that I needed to redo the exam because it was expired. Then the program wouldn’t sign in after I redid the exam. Which I was told is some bug they’re trying to work out. You can easily schedule a visit to real doctor in the time it takes this place to respond..Version: 2.16.0
✓ Can’t even make appointments for anythingIt’s been over two weeks of waiting to make an appointment to talk with a physician and absolutely none have been available. For one day, there were some slots for the end of September, but there were only 4 and they were all during work hours. This service is absolutely unusable if you don’t have anyone available. Heck. I waited on live customer service for 20 minutes as number 1 in queue without being helped. Your entire service is absolutely useless if you can’t allow time slots to make appointments. It’s been almost 3 weeks for me waiting on a time, and there’s nothing available. I will never recommend this to anyone at all.Version: 2.36.0
✓ Behind the timesHims & Hers products are okay at best, but the shipping time is absolutely behind every other company on the planet. You can very easily have something shipped from across the world trekked through tropical rain forests, then canoed the Nile river, loaded onto Santa Maria and unicycled to your house. Faster than what these folks can get you a simple subscription that they have no problem with charging you for 2-4 weeks before you get it. I know ‘Roman’ 2-day airs their stuff. Maybe they can steal their logistics coordinator because this one isn’t very up with modern times..Version: 2.11.0
✓ Horrible ServiceMost bizarre interaction with a doctor I’ve ever had. It’s clear these people don’t know what they’re doing. I came to Hims for ease of use and price, but I’d already been assessed, diagnosed, and treated by several doctors in the past. I filled out the Hims assessment, which is sparse and leaves no room to explain anything, and waited for the result. They got back to me and told me that they could not see me. No explanation given. Surprised, I responded with my history, thinking that since their assessment does such a poor job providing the necessary information for a doctor to make a decision, they’d see my response and change their minds. The doctor responded by saying that because I had taken a particular medication in the past, they couldn’t see me. Here’s the problem: I was prescribed it 20 years ago for reasons other than the reasons it is usually prescribed, only took it for a few months, and then stopped taking it. Any other doctor would have asked all of these questions to get a full history. Instead, Hims just denied me service without getting my history and without any consultation. Bizarre. I’ve never felt so unheard by a medical professional. Stay away. These people don’t know what they’re doing..Version: 2.36.0
✓ Horrible company. Miserable customer service experience and lacking ethics.I was a customer for years and really liked the products after trying most. Basic features have been removed. Control over what you receive and when has been systematically removed over time in a clearly overt effort to boost profit. Everything is structured to keep you subscribed and make it a pain to cancel, then burn you on what you’re owed once you cancel. Basic customer service is a completely miserable experience. Literally one of the worst I’ve ever gone through and it’s 2023. They won’t refund or change anything no matter how soon you try after an order is “placed”. They won’t provide itemized receipts or even any coherent receipt that says anything about what you’re paying for. They won’t allow you to remove all cards from your account. The accounts get cancelled as a “service” so any prepaid services you have prepaid for and not yet received are just theft by this company. No partial refund for unused services and no fulfillment of prepaid services up to the point of the end of the prepaid time period. All around a bad company that’s clearly ethically devoid and lost us as long term customers..Version: 3.09.0
✓ Save your money.They scam you into getting a subscription before you can realize what has happened your getting charged and then shipping take significantly longer then what you’re told. The staff are very unprofessional. I got hung up on back to back after being place on hold for 7/8 mins. I then got called childish for asking for a refund for a service I hadn’t received. I will not be accepting any service from this company. They would rather downgrade and belittle you as to be understanding and sympathetic. I was more or less told I would get the product when I got it and if I didn’t like that to bad. Honestly you would be better off going to a company with much more experience..Version: 3.50.1
✓ Buyer bewareThey make it extremely difficult to cancel once you have a prescription. The instructions to cancel in their help center don’t work and they make you wait for providers to reach out to be able to cancel. They’ll tell you this is for safety so they can provide tapering instructions, but they’ll let you delay shipments whenever you want without provider approval. They don’t take insurance and charge full price so this should be a last ditch effort to use their prescription services..Version: 2.50.1
✓ Absolute waste of timeUpdate because the reply ticked me off more. “medical reactions” while the real doctor that i actually believe knows what they’re doing flat out approves and has now put me on the exact medications i needed (that you offer) after confirming there would be no reaction expected other than what is possible from known side effects. stop making excuse and just admit y’all keep screwing up. by far the worst experience i have ever had. i let them know i use thc once daily and was told i was a heavy user and that was the cause of my mental illness. if these are in fact real doctors they need to do some research. and learn tableside manners. i have many screen shots over the 72 hours it took to even convince someone to review my request. this is ridiculous and an absolute waste of energy and phone storage.Version: 2.16.0
✓ Can’t cancel subscription in appYou can’t cancel the subscription in app - what’s the point of even having it if you can’t manage your subscription on here? No notice of renewal either, which is also a huge bummer 👎🏽 When you do go to cancel on the website, it takes like 8 steps to cancel the subscription. Using dark UX patterns to trick users / make it difficult for them to cancel is so unethical. Up to this point, I was really enjoying the overall experience. UPDATE: there’s no return policy, and support in-app is powered by automated responses from bots. Deleting my account as soon as they allow me to (by the way, signing up is consenting to giving your health data, so deleting your account is not the same as other apps). Don’t bother reaching out to support - you won’t get any responses..Version: 3.20.0
✓ They will not delete your accountTried to use and was denied so I naturally wanted to delete my account. Well the only way to do that is to email them and after months of waiting for an email saying they will not delete it. I emailed back asking why and have not received a response In months. Save your time and just see a doctor. Edit: now the company updates their website and sends the same response to every negative review instead of actually reading why people had bad experiences and trying to solve them. It has been two years and I still have not gotten a response to why they refuse to delete my account, don’t waste your time..Version: 2.0.1
🙂 Hims: Telehealth for Men Positive Reviews
Hims: Telehealth for Men works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Hims: Telehealth for Men.
⛔ Hims: Telehealth for Men Problems
