Hertz Rental Car, EV, SUV, Van App Negative ReviewsThe Hertz Corporation

Hertz Rental Car, EV, SUV, Van Negative Reviews

4.8
4.80073 star

Total 77 Negative Reviews

Hertz Rental Car, EV, SUV, Van App Complaints & User Negative Comments 2024

Hertz Rental Car, EV, SUV, Van app received 77 complaints, negative comments and reviews by users. Have you ever had a bad experience using Hertz Rental Car, EV, SUV, Van? Can you share your negative thoughts about hertz rental car, ev, suv, van?

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Hertz Rental Car, EV, SUV, Van for Negative User Reviews

Tried Extending Rental Got Nowhere1. Tried extending on the app, it said my reservation number wasn’t valid. 2. Tried extending through Expedia, they said I needed to go through hertz and gave me the 1800 number 3. Tried extending through the 1800 number and they were able to get my reservation pulled up with the same number the app didn’t recognize but said I needed to call the number of the place I rented it from 4. Called the place I rented it from, the number they gave me wouldn’t connect This is some of the worst I’ve ever experienced when it comes to car rentals. I’ve put in about 3 hours of time, energy, and phone service trying to do a simple task that no one seems to be able to help me with. If they try and get upset that I bring the car in a day later I’m going to be livid. You can’t advertise that it is easy to make changes if it is this difficult..Version: 4.32.0

Incorrect informationThe rates displayed cannot possibly be correct . $700.00 plus per day ?.Version: 4.12.0

App doesn’t workApp simply doesn’t work on my iPhone. Can’t change my reservation online, can’t create an account on the website, and it’s a 5% charge to change it over the phone. just all around bad company that only cares about $$. Ignore the fake reviews, this app stinks..Version: 4.12.0

Extremely POOR customer appreciationWe rented a pickup truck a few months ago. When attempting to exit the facility at LAX there was a problem with my ID and I was instructed to return to the Service Counter. The pickup was a full size pickup and due to the size I was attempting to exit the lot at the widest exit kiosk which was on the left side of the kiosks. When the attendant told me I had to return to the Service counter I asked THREE times how I was to turn in a very small area to return to the Service counter. Each time the attendant told me to make a sharp right turn from the kiosk. As soon as I began my turn the right rear of the truck struck the security barrier. A supervisor came to the area and he moved the truck from the barrier and stated “the attendant was wrong to ask me to turn, he should have had me back out of the kiosk”. The supervisor could not make the turn in that area and moved the truck forward out of the lot onto city streets and back into the lot. A claim for the damage was made to my insurance company and I was forced to pay the deductible of $500 to Hertz. No investigation was made by Hertz nor any culpability made against the attendant..Version: 4.19.0

Personal information update issueI am updating my address with Ontario but it’s getting saved as PQ.Version: 4.14.1

Two different values presentedAt the selection of my vehicle, it says pay now for $230 per week for the reservation. I selected one week for my reservation. Then it says pay $380 now to save. What??? Which amount am I supposed to pay? I called and discovers that the $380 includes all the extra charges and taxes (not insurance or baby seats or other extras). The $380 should state that it includes all taxes and mandatory charges. Otherwise it just looks like a stupid programmer screwed up..Version: 4.34.2

Some deceitful practices.Used this app to check my car reservation made with Expedia. A splash screen pops up with “upgrade!” And shows a “total price”. It’s not the total price of the rental, it’s the cost of the upgrade. IF YOU PRESS UPGRADE, there is no way to edit or cancel WITHOUT CALLING HERTZ. There is EDIT AND CANCEL in the app, but it says this “action is not allowed”. CROOKED! I walked into a HERTZ to try to revert my rental to what I had booked before the upgrade. They said that since it was booked through Expedia, they couldn’t change it cancel it?!? WHY NOT? The HERTZ APP HAD NO PROBLEM TRIPLING THE PRICE OF MY RENTAL WITH NO UNDO FEATURE?!? All they can do when you cancel is book you a new rental at todays rates. No exceptions. SO BASICALLY THE APP LURES YOU IN, TRIPLES THE PRICE IF YOUR RENTAL FOR A MINOR UPGRADE AND DELETES UOUR LOW COST PREVIOUSLY BOOKED RENTAL. These are deceiving practices that shouldn’t be allowed on the Apple App Store..Version: 4.34.2

Cant find my reservationThe app nor the website can find my reservation, I’m typing everything out correctly. On top of this I’ve called twice now put on hold for 15+ minutes finally talk to a person who proceeds to hang up on me. Never using hertz again..Version: 4.6.3

Les prix sont différentsEntre le site web et l’application il y avait une différence de 600$ cad pour une location de 5 jours!.Version: 4.26.0

Can’t select Ontario for licence or addressOverall the app is fine however, when I edit my personal information and select Ontario as the province then save, it doesn’t retain the province information or switches it to another province..Version: 4.12.1

FrustratingSlow confusing response. No one answers the phones. Clunky reservations change process. Has taken 3 hours and still not achieved..Version: 4.49.0

Great app but Apple Wallet support is neededGreat app, easy to book and navigate but please fix the Apple Wallet ‘technical issue’.Version: 4.48.0

Constant bug issuesI am a president circle member that has rented a car with hertz in total this year for over 150 days. After the last update I can not seem to be able to rent a car with the app. It always has some kind of issue that says try back later or member id format is incorrect. As a person who is constantly on the go the app was a godsend for last minute car rentals. And lately not so much. It’s impossible to talk to someone to try and get it fixed. The only number I could find was the platinum where someone would actually answer the phone. I was told they could not help me and to please not call the platinum line again as it is for platinum members only. I then asked while I had them on the phone what it would take to be platinum and they said I would have to be invited. I said including the last 6 months last year and the first six months of this year I have rented 350+ days in a years time and they said sorry that doesn’t cut it. With the app not working as well as hertz not willing to at least have the conversation about upping my status it may be time to find a new rental car company. I’m sure there are others out there that would appreciate a 365 days a year rental customer as well as a company that has an app for people that are constantly on the go that works..Version: 3.8.3

Issue with online site with not processing my payment but app was working fine.Issue with the website I tried to rent online and it wouldn’t accept my payment. I went into my app and it was charging me $20 more. I went back online site and entered in the same info and tried to book that way and it was $20 cheaper but the site was not processing. I decided to just rent through that app instead as it was working and I didn’t want to lose my chance of the vehicle being rented by someone else since I’m due to fly into Sarasota tomorrow. I will call customer service to try and get them to take off the $20 extra difference I was charged on the app versus renting and paying for it now online..Version: 4.43.1

Why have an app?I am currently renting a car. I logged into the app and looked under reservations and there was nothing listed. If I want to make changes to that existing reservation I have to find my current reservation number. Shouldn’t all of that information already be in my account so when I log in it’s there? I called the day I booked it and asked about the pick up. I called the night before then the morning of to check confirm then from the train station. I waited 45 minutes and missed my appointment. After waiting 45 minutes today for an 8 minute drive from the train station to the rental car that I TRIPLED check they said my pick up would be in 10 minutes. I called 4 times during the 45 minutes and they kept telling me he was on the way. He was wasn’t. The guy who eventually picked me up told me he was just told to come to get me. I The app is indicative of their overall incompetence..Version: 4.42.1

Never sign up for their "free" hertz rewards and check-in.If you've made a reservation prior to signing up and get barraged with emails that checking in and applying for their rewards service is free then avoid it at all costs. Without notifying you it will happen, they will update your rate to a higher cost and count this as a "change" to your reservation despite it being the same car, same location and everything. There was no warning in the app, just more money spent upon checking out from the lot. Their customer support hung up on me instead of helping further. I fell for their email ads and was scammed out of $101 for thinking I should check in. I hope this helps anyone avoid doing the same..Version: 4.42.1

Terrible customer serviceHertz is not what it used to be..Version: 4.44.0

Update is uselessApp used to work great. But the most recent update is junk. Existing reservation disappeared, and an error message keeps coming up instead. I can see the reservation on a browser interface…but not the app. For people on the go, the app should be the priority (nobody uses a computer for booking nowadays)..Version: 4.43.0

Check in function doesn’t workTried repeatedly to us ap to check in but does not work.Version: 4.51.0

Crashes FrequentlyThe app is unreliable.Version: 3.7.7

Useless!Well that was useless. Good luck skipping the line when the app never works. Enterprise it is!.Version: 4.11.0

Oops something went wrongCannot use the app, says oops something went wrong. Please fix it, you are losing your business..Version: 4.41.0

Why is this app so bad?If you have a hotel reservation or a flight reservation all you have to do is login to see your reservation. With hertz, they have literally no idea about your reservation without you finding and inputting both your record locator number and the last 4 of your drivers license. Is this just laziness or malicious aggravation to annoy travelers? Has anyone from hertz ever used this app when traveling? Has anyone at hertz ever used an airline app or a hotel app that provides all of your information when logging in without having to find the information that the company should already know from your login info?.Version: 4.21.1

App never works properlyIt’s been about 2 months since I’ve been trying to log into the app. It continues to give error codes saying “ We are experiencing service issues, please try again later. “ and when calling support they all seem to have an attitude about having to do extra work to assist with this common issue. Everyone assisting on the phone always attempts to push away from the app from being used and continues to explain that they’re able to better assist over the phone. This would be acceptable if it was a phone pick up without any wait times or transferred multiple times. They don’t realize that nobody has time to be waiting half and hour + on the phone for a simple app related question..Version: 4.43.0

Selecting Ontario switch to other provinceCan’t use Ontario for for personal address, DL#, or business address. I believe this has been reported but it is still not fixed..Version: 4.13.2

So disappontedI have been a hertz gold member for over 20 years. Recently ( the past year) my name has not been posted on the gold member board. I have made numerous phone calls, texts, emails and every time they tell me its fixed and no problem and every time I have to wait on a line where the gold member employee says they have no idea why and I have to call. I have been on the phone for hours, called every number they give me ( all which lead back to the same promps). They will never let me speak with a supervisor saying I will get a call back in 24 hours. Twice they have “ escalated” my complaints but no response. I recently got a woman on my text who was so kind and u understanding and tried to be helpful but even she could not fix the problem. And basically told me she was closing the complaint text string. Im one rental away from changing company's. I rent at least 10 times a year so seems really pathetic on their part..Version: 4.37.1

Apple Wallet SupportCan’t add to Apple Wallet. Press button to add and get ‘technical error message’. Please fix..Version: 4.48.0

Doesn’t workApp has stopped working and instead giving an error message for several days. Have tried reinstalling. Nopes..Version: 4.37.1

Poor navigation + missing airlines1) returning from the vehicle choice screen to the date and city selection is far from intuitive 2) in “arriving flight” section you are literally missing airlines (eg. Swiss). That’s sloppy..Version: 4.35.1

Difficult to use when changing plansI needed to extend my stay. The app is unaware that I have a current rental. I mean, I log in and authenticate, and it knows who I am, but nothing about my rental. So to extend my rental, I need my receipt and my drivers license number. That’s horribly inaccessible and inconvenient. The receipts in the car… and they typed my drivers license number in wrong at the counter. So I have to call them by phone and wade through 5 minutes of automated messages. Pretty poor service and design. I previously had problems with my car. The only thing the app seems good for is reserving a car and taking your money. If you have a problem, you’re on your own to solve it..Version: 4.21.1

Good and BadI used the mobile app to book this because it gave me the option to pay less now rather than more later. The web version just gave me the pay later price. The web version gave me the option to choose which credit card to use. Unfortunately both my personal and business cards end with the same last four digits. It didn’t show enough info to know which I was choosing. The mobile app also showed exp date so I knew. Unfortunately it wouldn’t let me choose. I still have no idea which one it chose for me. I don’t remember having these problems last time I booked. I travel and rent cars frequently. Beyond the pricing and paying dilemmas, the rental experience is usually good unless I have to involve a person. Then it’s not so good. But they’re all bad in that regard, which is why a functional online experience is so important..Version: 4.38.1

I can’t select same day returnI can’t select same day return.Version: 3.6.3

No indication of currency in pricingI am using this app in Canada and they deliabertly try to trick you with the USD pricing without mentioning USD.Version: 4.43.1

Could not add rewards number to rental contractI used the app to rent a car. I have been a Gold member for at least ten years. I logged into the app. I proceeded to rent a car. The app required me to input home address etc. I thought that was strange but I continued. I finished renting a car and realized my gold number was not included. I could not enter my gold number via the app. I called customer service. They said my drivers license expiration date was current on my profile therefore I had to enter everything manually. Nowhere in the app was I notified to update my drivers license. The customer service said my rental rate would go up if I tried to add my gold number to the contact because it would be a new contract. Needless to say I am beyond disappointed with Hertz. I now have to stand in line to get the car. I will not rent from Hertz again. This was a terrible experience..Version: 4.16.3

Hertz Hates It’s Presidents Circle CustomersI used to LOVE Hertz but they just really don’t seem to care about their President Circle customers anymore and this app is horrible! I can’t even get it to open anymore! Even when it would open it was a horrible app. I went through the steps MANY times to set up facial recognition and yet it never worked. Very little useful information at all on the app and poor visibility into account information. These guys could take some lessons from the Delta Airlines app or the Hilton app. Hertz, invest some money in your app and start appreciating your best customers again! Stop cutting perks for your best customers! Bring back the free satellite radio and bottles for your President Circle! We have other options!.Version: 3.7.13

You cant book through the appThey collect a bunch of info creating your account and then you need to call in to book a car! What a joke app..Version: 4.33.1

Not happyI can’t edit my profile. I keep writing to customer services. I am an expat. I move often. I need to update my information. And I systematically get a frozen screen when I try to update the profile, update the address, or edit the preferences per geographical area . It is very frustrating and I don’t get any answers from customer services. No one seems responsible. At the counters, be it in France, the UAE, or the States they always always tell me they can’t do any thing and to contact customers services. It’s worse than the some super badly run public administrations !!! I hope someone from Hertz will take responsibility. I can not be the only expat with similar issues.Version: 3.7.13

App won’t give up to date rental informationI have used this iPhone app for two trips now: one to Orlando and one to Honolulu; and I am getting ready today to pick up a Hertz car on Maui now for a third trip. In all cases the Hertz application won’t show the upcoming reservation when I am on my way to pick up the car on the day of. When I go into the app it says there is no reservation either. When I go into points history it doesn’t show my previous rentals. In order for me to find the reservation for Maui today I have to go to my email, find the reservation number, paste it into the Hertz app under “modify/change” my reservation, hit search, and then finally the App will find it. This happens each time. When compared to an aircraft or hotel reservation this Hertz app is a joke for finding the reservation when you need it most. I shouldn’t have to go into my email to find a reservation that the application clearly has access to but won’t display for some reason..Version: 4.35.1

Worst car rental experience everI attempted to rent a car and when I arrived at the location, whoever worked there had closed early and I was unable to pick up my rental. I asked for a car at a different location and spoke to 8 different people on the phone over 2 hours. Frustrated beyond belief and in a new city without a car, I asked for a refund and was denied. Essentially taking my money and not giving me a car. After really raising my voice they reluctantly said they would refund the money. But that was a lie and no one put in the request to refund me. So I had to call back 2 additional times to get my refund and finally a month later received it. I have never wrote a negative review on anything in my life. But i had to say something about this company. I will never use this company again..Version: 3.6.3

So “good”Omg 5 stars i went to hertz from the LA airport and got the PRIVILEGE to wait 2 and a half hours just to get my rental vehicle!!! they made me pay $55 more for something i didn’t even ask for!!! i didn’t ask for road assistance i’m only staying here for two days!!! just get an uber and do your own thing.Version: 4.10.4

App doesn’t workI’m standing in a long line at Hertz Seattle airport with people around me all unable to check in on the app. Everyone getting a message “checkin is closed. Go to the counter”. The app doesn’t list my reservation but why I manually enter reservation number, then it confirms I do have one..Version: 4.43.0

Cannot simply list all upcoming reservationsHertz wants every interaction with us to be on line ( not over the phone ) and paperless. That’s fine, if the customer then prints out the reservation information to keep track of a rental made months in advance. If you don’t have the rental confirmation number available, you CANNOT SEE THE RESERVATION IN THE APP OR ON LINE!!! What is this stupid idea about? Hertz is literally a car bank for us. Why can’t I just get a listing, from Hertz, of all the future contract obligations I have opened with them, so I can be sure to understand and agree to those rental obligations??? And easily update information when my airline re sorts the flights due to Covid changes? I have logged in to the app to show who I am, why is it another state secret about the rental reservations that I’ve made????.Version: 4.13.2

Doesn’t actually workCrashes on start up repeatedly. “Oops, something went wrong”..Version: 4.16.3

Don’t use hertz in Europe or internationalI tried to extend my rental car in Spain on the app and online, both kept giving an error message and had me call their listed phone number. I was connected to a customer service representative in the Philippines who told me they could not extend my rental and that I needed to instead contact the European rental division. She would not connect me or give me the phone number and when I asked to speak to a manager she immediately hung up on me, nice. I called the main office at the Madrid airport where I rented the car. They said I would have to drive the four hours back to Madrid in order in extend in person… my normal return date was the following day so I opted to just return the car and secured a new rental with a European company that actually supports their customers in Europe. However, if you’re looking for employment with a company that lets you just hang up on customers rather assist them, I would highly recommend Hertz customer service. Just don’t rent you car from them. Hertz Gold member since 2010.Version: 4.17.0

Log in troublesUsin.Version: 3.6.3

Wrong turn HertzThe downward spiral of your company’s service, accessibility and pricing is unbelievable. Nothing is smooth where everything used to be easy. I used to use the managers special until I was given a Mustang and then charged an outrageous amount. Trying to clear up the mistake took many phone calls and emails. Finally I was so angry and frustrated I flew to the location just to straighten it out. The on sight manager recognized the simple mistake and corrected it when the call centers wouldn’t. I even got an email blaming me for the problem. The app never works right and constantly asks for me to reset the password. I always use the same password when I reset it. The last time took me 2 days to accomplish the task! Get better! I’m asking my company to use another company for our rentals!.Version: 4.21.0

Just Don’tLet me preface this by saying Hertz was my go to company for years and I had the highest “loyalty” tier. Hertz does not honor their guaranteed rate and when you rent at a facility that does not have “Your Choice” you are stuck with whatever car is given to you. If that results in an up charge, you better look at your invoice, because they will charge you double or triple the “guaranteed rate”. It’s a sham and there is no transparency in pricing when this occurs. Instead of working with their highest loyalty tier members, they ban you before they even send you a letter stating that fact. If you send a letter to them, as per their policy, within their stated policy timeframe, they ignore it, and send you the bill anyways. Hertz has terrible customer service and I will never recommend them to anyone at anytime. Shame on you..Version: 4.44.4

Address change doesn’t work wellAddress changes are very glitchy. I continually change my address to Ontario, but for some reason the app shows my address as Quebec. I have never lived in Quebec..Version: 4.30.0

Hands down worst experience in MemphisI am Gold member and had a reservation. I arrived late in evening after several flight delays only to find no cars available. They were working to bring them from another lot. So I waited. I finally got a car about 20 minutes later. I’m ready to head do hotel after long day. I pull around and am stopped behind about 15 cars waiting to exit. After 15 minutes, I see people getting out of their vehicles, so I got out and walked up. The system was down and they couldn’t connect people to the vehicle and let them go. They had no back up plan. Their answer was to just keep trying to reboot. When I suggested they manually take everyone’s info and manually open gate, they told me to get back in vehicle. After waiting an hour with no movement, I put car back and called for a ride..Version: 4.36.0

Can’t Change Cards, Otherwise GoodApp looks way better and is easier to use than the website, but you can’t change credit cards. Picking an existing the “Apply” is greyed out. What’s worse I can’t re-add the card because it already exists. If you’re going to check for existence, at least make the apply button work ಠ_ಠ It’s been over a week at this point, so not just a temporary glitch either. Had good luck with the cars, but if I’m stuck using the crappy website how can I trust the reservation system can keep track of things. Probably better to switch to Avis, Enterprise, or something with more reliable technology..Version: 4.41.0

Apple Wallet SupportIt’s so amazing to now have Apple wallet support as I can see the button to add my card. Unfortunately it doesn’t seem to work and keeps having errors..Version: 4.46.0

Terrible customer service and deceiving advertisingSo I booked a car rental fro one day and half from the Hertz in LAX. The car was in good condition but there was zero help from the people working there. I asked where was the car I booked and the manager was like “just pick one from there” and when I asked a follow up question he straight up ignored me. I was like whatever I picked my car and drove away thinking everything I needed to pay was paid for. Boy was I wrong! So when I booked the Hertz I put as drop off location the Hertz in Burbank (21 miles from the LAX one) since it was closer to my airbnb. Went to drop off the car and I get a $60 charge the day after, when I ask support about this they said it was an “intercity fee” for dropping off the car to a different location. Nowhere near the checkout page it said I was going to be charged a $60 fee for selecting a different location. Would I known that I would’ve dropped off the car at LAX and uber back to my airbnb (I guarantee it wouldn’t have costed me $60). Very sad about my experience with Hertz and would not recommend it to anyone. Oh and don’t forget to fill up the tank before you return it or they will charge you $9 a gallon to fill it up themselves (they also don’t tell you that I had to google that myself).Version: 4.29.0

Changes not saved to accountI’ve made updates to my account info, specifically my DL, address, and billing address zip codes in the app and on the website multiple times from multiple computers. Sometimes the info is presented correctly but doing a force refresh displays the old data. Changing credit card info failed as well and apparently there is no way to do that from the app, web only. Poor UX design in several areas like the OK text in red when it thinks your info has been updated, red? Very frustrating not be able to make simple changes to my account info. I also don’t like that the One Click reservation button is at the top and bold yellow, the View Cars is a light subtle color below it. I’m sure the intent is to book a more expensive car..Version: 4.37.1

Tech not up to level of service provided by hertzRecently did an online reservation for a specific vehicle type for a move. Within a hour of making the online reservation, I get to rental agency and am informed that the last car of that type was rented this morning. Thankfully, local agent had a plan B that worked for me. Was inventory online and in real world often don’t match. Great service recovery!!! Today I needed to extend a rental. Cut and paste the rental number on phone into hertz app and number comes back invalid. Re-enter by hand and same result. Try on computer & get same result. Now call and hertz attempts to charge a $10 fee to extend. I ask about the fee and the helpful human waives fee. Another good service recovery. Hertz needs to their tech straight so that they’re front line people can focus on real customer issues..Version: 3.7.7

Confirmed reservation, no car upon arrivalMade a reservation a month ago for Hertz at Liberia airport in Costa Rica. Car was confirmed and did not receive any messages there was a problem with my reservation. While waiting outside the Liberia airport for the shuttle for over 20 min, I contacted Hertz and let them know I was waiting. At that time I was informed there was a problem with my reservation and there were not any cars available. The Hertz employee told me corporate sold me the car but they did not actually have one for me. I received no advance notification via email or the Hertz app that there was an issue with availability. When I asked the employee what I should do, his response was to check with the other rental car agencies in the area. No offer to assist, no apology. Very unfortunate experience reminding me why I stopped using Hertz long ago. Unfortunately my preferred agency was sold out when I made the reservation. I would suggest avoiding Hertz in Liberia as I later found out that this is a common problem..Version: 4.18.0

Trouble adding card to Apple WalletWhen I joined the Gold Club, they gave me the option to print out a card, as they will not send out a physical card. This printed card has nothing but the Hertz logo, and my name, kind of low budget in my book. I wanted something I could us to easily identify myself as a Gold Club member when visiting a rental location. My next option was to install the app, in the hopes it would allow me to put the Gold Card in my Apple Wallet. They do have the option to add the card to the wallet on the account screen, but every time I try, I get an error, and can either try again, or call an 800 number. Please fix this..Version: 4.28.0

Terrible ServiceMy wife reserved a vehicle online as it stated it was available. The following day the local store tried to call me, but since I am not able to take my phone into work I did not get the information. They had told me they did have that car anymore. The only car they had was a small SUV. They said they would have to charge me more because it was a 2021 SUV. I said well ok since I need a car. The manager said she would have try and get it lowered. So the price ended up being the same price as the original car I was going to rent. The problem came when she added PAI/PEC and roadside service without my approval and changing what my wife had selected online. So I brought this to her attention and she stated that if she took that off she would have to charge me $150 a day instead of $53 a for the car. She didn’t even show me the new charges or go over the documents. She didn’t even want to do a walk around for the car. I had to say ok let’s do a walk around. Then she told me that I would only have to put in as much fuel as was in the car already when I returned It. On the contract it says tank needs to be full. She was more worried about closing than. taking care of the customer. Before I could even get in my car they had closed up shop. It was 5:00 when we left. My wife’s number is also in my file, instead of trying three times to call me she should of called my wife..Version: 4.10.0

App is crapDidn’t remember my credentials during app sign on, couldn’t change or Edit my reservations on the app. Currently delayed at JFK and can not utilize app, can not talk to a representative and can not finalize me reservation..Version: 4.35.1

Latest Hertz App UpdateHertz App Update Bring back the previous app. There is no longer the ability to make such selections such as prestige etc! The vehicle classes are nowhere to be found like where they used to be. How do you know what the vehicle classes are if they are not listed. Also under the previous app the ability to pay later or pay now was apparent. Now you have to click on the vehicle to see your payment choices. I no longer have the ability to specify a specific vehicle class. Instead if I select SUV, I have to scroll through all of the SUV’s to be able to get to the one I want. This is a needless waste of time! Under the old app once you selected a vehicle, that one screen would give you the ability to either pay later or pay now. Now in order to have that ability you have to navigate to the next screen. This is a waste of time. Screen shots were provided to Hertz but their response was very evasive Hertz used to be my only car rental company. But after this latest update, my loyalty to Hertz will be changing! The previous app was very user friendly but the newly released app is a piece of junk that is not even worthy of one star!.Version: 4.28.0

App didn’t link my reservation to my gold plus rewardI made a reservation using the app and I was signed into my account. The app didn’t link the reservation. Customer service said I would have to cancel my reservation and rebook at the new rate or I could wait in the long line at the counter (no skipping directly to the vehicle). On top of that, they no longer could make a reservation for a large elite sedan even though my existing reservation already had one booked. So, in cancelling my old reservation for a new one linked to my account I am paying more and receiving a lesser vehicle. Bravo! Update: While I am still disappointed in the app, once I arrived at the Hertz rental location, they were very accommodating and honored the vehicle choice from the original reservation without me asking. So, app one star and counter service five stars..Version: 4.16.3

Can’t update drivers licence eco dateUnable to update drivers licence exp date and customer support no one to resolve it.Version: 4.36.0

Charged a non smoker!I do not smoke. I’m not a religious person but that’s just not a habit of mine. No one in my family smokes! I have been renting cars for over 2 decades and never once been accused of smoking in a rental. You know why? Cause I don’t smoke!!!! Somehow I rented a vehicle while my family was in town visiting me while I’m in town for work. I would definitely not smoke around my 12 year old son! But somehow at turn in (which I’m a gold member they literally tell you just leave the keys in the car and go. An hour later I get an email that to be honest I never checked, it’s usually just a receipt that I bill to my relocation team. My wife takes care of that and she is the one that pointed it out to me the next day. I text their number and they said “sorry we found ash in the vehicle, you were smoking”. Gee thanks for letting me know I must be crazy because we don’t smoke in my family!.Version: 4.36.0

Scammed me for AED 675.60 in UAE 🇦🇪 $296🚨 SCAMMED ALERT 🚨 IN UAE 🇦🇪 Here it goes, my family a and I went from Canada to Dubai and we booked a car with hertz at Dubai Marina location in Radison building. The pickup went ok waited little longer than we thought. The employees was not so friendly unfortunately. When we return the car I made sure everything was ok at the drop off location, the gentleman checked everything and it was fine signed the docs. He told there are some tolls charges and if there is any traffic violations we will send you the proof and charge your credit card on file. On 8th march my credit card was charged for AED 676.60 CAD 290 for traffic fine. Then I emailed the company to ask for the clarification of the charges, I ask them to send me the original copies of the fines which were issued by the municipal governments. However, their response was not satisfactory.Here are their emails I received. each of these email have gap of 3-5 business day. 1; “ Your request has been forwarded to concern team. We will updated you once we receive feedback” 2; “ Good day ! We are not yet receive any update from our concern team.” 3; “ Apologies for the delay response. However, we are also waiting for the feedback of the concern team.” 4; “We do understand your disappointment regarding this matter. Please accept our apologies for the delay. Currently, we are still waiting for the concern team for the feedback.” 5; “ We will wait for the response of our PRO (Public Relations Officer)” Do not rent from them or make sure you put a hold on your credit card once you drop off your car. If they ask you for the fine make sure they send you the proof of the fines issued by the government not by the company. If you are the victim of this scam make sure you call your credit card to dispute the transaction..Version: 4.38.1

Scammy techniques, be careful!!!I had a reservation with Hertz for a midsize sedan total of $270, at the check in time the app opened a banner asking if I want to upgrade for a total of $9.96. $9 I thought, why not, and clicked “Yes, upgrade”. No messages asking to confirm if I’m ok with the updated price or something, just upgraded without any verification. The worst part, the system upgraded me, but my total increased to $858. How on earth $270 + $10 became a $858 is a mystery for me. I spent hours with customer support team, one of them even hanged up on me when I asked for supervisor. No one could help! The result, ruined vacation and a bunch of expenses associated with it. All they could do is to ask if I want a new reservation with a total of ~$450. Well done Hertz, truly a scammy scheme, trick customers to upgrade by offering a cheap upgrade, but in reality upgrade by applying a much higher rate, and then offer to settle somewhere in the middle….Version: 4.42.1

Very frustrating to get logged onGot an email saying that I could check in early. I liked that functionality but… Download the app and put in what I thought was my credentials, but they were incorrect. Used the find ID reset password functionality and I was going in a big circle. One screen would tell me that I did not have an account. So I tried to create a new account, but there I was told that I already had an account. to make matters worse as hard as I tried I could not find a phone number that would get me to a real human to fix this problem. There wasn’t even a chat box. Hopefully this is not how the rest of my experience with her to go..Version: 4.42.1

Correct neededNeed to allow me to choose Ontario not Quebec Frustrating!!!!.Version: 4.37.1

Terrible experienceTerrible experience. 2 problems. 1st: I was told I could drop the car off after hours in their lot. The lot was full when I arrived late at night. I didn’t know what to do or where to leave the car, and couldn’t get a hold of anyone with customer support. Finally I found a phone number I could text for support and was informed to park the car on the street near by and make a note of it. After initially arriving to dropping off the keys, over an hour of my time had been wasted. 2nd: A few weeks after the rental I was charged a $20 toll road fee that was incorrect. I used a carpool lane with my family, which was also an expressway, only to be charged $20. When I called to fix it, I was offered no support, no sympathy, and no refund. I wasted another hour of my time being transferred multiple times. A multi million dollar company couldn’t take off a $20 fee to fix a mistake, and make up for an incredible hassle. Ridiculous. Lousy customer service. Even restaurants refund your meal if you’re not satisfied. Will never use again. Will tell everyone I know for the rest of my life about this experience and to never use Hertz. I imagine that damage will cost more than the $20 saved by refusing to help me out..Version: 4.6.3

Your reservation means nothingCar might be there, or it might not. Roll the dice on your vacation plans with Hertz..Version: 4.44.2

UnusableNothing works. Terrible app useless for making or changing reservations. At least it does let me add an existing reservation (made on my laptop not the app) to my Apple Wallet..Version: 4.22.1

Don’tDon’t rent with them they gonna say u stoled and ended up jail.Version: 4.32.0

Unreliable pricing and availability hoursI’ve use apps for almost every reservation I make (hotels, flights, cinema, etc) but have been sadenned that a high class rental service like Hertz still has me using my laptop. The reason is that the app systematically provides different information than the website. Pickup and drop off hours are possible to set outside the opening hours of the selected locations, even if outside office hours is not available. The only clue is an error message instructing to call Hertz. Guessing the right times, you can actually find vehicles to reserve, but I see prices over 2x what the website gives me. What’s stranger, the pay at desk price is in US Dollars and the pay now is in Euros. I For reference, I live in New Jersey, USA and have my profile upto date and am logged in. The website gets all these right out of the box, so the data exists to make this work. For people looking to find rental on a phone, Hertz is loosing a lot of business. Before realizing these downfalls, I moved multiple reservations to Avis, Turo and GetAround. I rate this app unusable for rentals as it stands and would only use to quickly find the customer service phone number - which I could use the mobile browser for just as well..Version: 3.8.3

Error message when searching locationNot possible to complete a reservation as I can’t search a rental location..Version: 4.10.2

Poor appI have been trying to make a reservation for a couple of hours. The app wasn’t working and the the online wasn’t working. From both I was told to reach to customer service, when I called customer service I received a recording stating that to use this service I would Be charged a 5 % surcharge. Not a way to keep customers Now this site will not send unless I chose a nickname and I have tried 20 plus with no success. Nice way to keep comments out.Version: 4.22.1

Customer service continues to declineI rent 4-6 vehicles a month on average and despite years of exclusively using Hertz I am about to settle for anyone else at all. Customer service as whole continues to decline but in reference to this app it is the absolute worst of all the rental companies I have now tried. The iPad version gets stuck in loading and barely functions whether I’m on cellular or WiFi. The phone version continues to not log in properly with Face ID and when it does login continues to return errors for anything I try even though the webpage will function properly so it is not a server side issue. And above all nearly half my rentals fail to populate in the app at all requiring me to call Hertz and wait 20 mins to simply extend the rental a day..Version: 4.37.0

What a scam!Absolutely disgusting! Kept receiving pop up asking me to upgrade my booking, despite that I’ve already rejected that previously. I accidentally touched the upgrade pop up just now, and without any further confirmation, I’m now stuck with the upgraded car which is $200 more….Version: 4.29.1

Terrible website to redeem pointsTo make a car reservation via their website utilizing my points. The website would not allow me to redeem my reward points. I attempted to call customer service to ask for assistance in walking me through doing it where I was told they would charge me an additional 5% because I was talking to a person. When I said the website is not allowing me to redeem my points the sales associate said they would still have to charge me 5% for talking to him. Hertz’s is not a user-friendly website nor is there a customer service associate friendly. I attempted to talk to a manager to rectify the issue and ended up being hung up on. Went back to the website started a chat where I was probably disconnected from the original person that I was speaking with and had to redo another chat with another person. Do you want to charge an additional 5% for speaking to a human yes your website is not user-friendly, nor is it fully functioning to allow people to redeem your points effectively, and is gouging the customer. I am a five-star customer and have been loyal to your company for years and it doesn’t seem like it really matters. Maybe my loyalty needs to change to another vendor in future..Version: 4.17.0

Hertz app not functionalWhile attempting to book a vehicle for a trip to Punta Cana, the Hertz app repeatedly locked me out of the system and forced me to reset my password 5-6 times in 30 minutes. There is a delay from a password reset until the app acknowledges said password change, and will therefore tell you your new login information is invalid, aka repeating this password resetting loop endlessly until you stop, only use the website, and allow everything time to catch up. Also an issue that the app did not show my booking in the app made via the website, even though I’ve already added the booking to my AppleWallet. Severely buggy app that needs a major overhaul..Version: 4.44.1


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