- 95.0LEGITIMACY SCORE
- 95.5SAFETY SCORE
- 4+CONTENT RATING
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Hertz Rental Car, EV, SUV, Van App User Positive Comments 2024
Hertz Rental Car, EV, SUV, Van app received 31 positive comments and reviews by users. Can you share your positive thoughts about hertz rental car, ev, suv, van?
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Hertz Rental Car, EV, SUV, Van for Positive User Reviews
✓ Do not bother with this app!Save yourself the trouble. Another couple of years go by and this app still doesn’t work. - More often than not, it won’t let you log in. I frequently see the error that we’re having a problem with our service or something similar. - Once in the App, it NEVER lets you pull up an existing reservation to view, modify or cancel. - Type of device, age of device, iOS version…makes no difference. - I keep coming back to give the App another try because years ago it worked quite well, but I always end up being forced to go to the Hertz website to complete anything..Version: 4.12.1
✓ App is uselessI rent weekly with hertz and the app never works, always tells me experiencing temporary error, I have not be able to log in for months..Version: 4.25.1
✓ Facile et fonctionnelTrès facile à utiliser Donne les bonnes informations Très content Michel de Montreal.Version: 4.33.1
✓ PittsburghThe person running the booth at the Pittsburgh Airport was extremely rude! I approached the exit area, which was completely dark with not a soul in sight. So I backed up thinking I had to go to another area, and I hear someone shouting out of the blue not to go that way! She has absolutely zero customer service skills! ZERO! She had such a bad attitude during the entire exit that I doubt I will ever use Hertz again. Really awful experience. She said that if I didn’t like it to let Hertz know. Real nice! So I’m letting Hertz know that their staff stinks!.Version: 4.1.3
✓ The App seems to workCouldn’t reserve through the browser interface (only country option in the drop down menu is China??). Only the app seems to work. Don’t know why?.Version: 4.32.0
✓ Counter intuitiveThe Apple phone app seems like it’s missing a couple of steps up front. There was no choice of one way or round trip. There was no way to select a vehicle. And the only thing you could select was the location. The problem is that if you’re looking for a particular kind of vehicle it would be better to just pick a city that may have multiple locations and let it find the vehicle and tell you where it is. I got so frustrated trying to use the app which used to be better that I had to call and make my reservation by phone.Version: 4.1.3
✓ VacationExcellent mobile app, so easy to navigate.Version: 4.37.1
✓ Been away from traveling. It seem very difficult to get my car booked. Also All my points are gone.As I have already stated above.Version: 4.19.0
✓ Password retentionUnlike most apps I am always having to re-log in my account and password. There is no facial recognition capability like most apps. I have to go through my files and constantly look up my account because it should be retained in my phone for convenience. If your system is constantly having to send emails to update passwords:.. uuuhhhh…. Ding ding ding… that is a sign that it needs to be fixed. Just a friendly suggestion..Version: 4.24.0
✓ Poor Customer ServiceWas given incorrect information by three service agents. As a President’s Club member I know the Hertz policy/rules, but the agents that assisted me gave inaccurate information about how to add an additional driver. I was not supposed to be charged and the Exit gate agent informed me unless I book through AAA there was a fee. Granted I had just waited in line at the inside counter and read the sign stating additional driver is free with Hertz Club. The inside agent refused to add the driver and directed me to the exit gate. There, the agent was rude and told me to back up and go back inside if I didn’t want to be charged. She didn’t have the equipment to add a driver to my President’s reservation. It was 6:30a and hard to believe agents are rude at the beginning of the day. I feel for those customers coming later in the day. Hertz it would be beneficial for you to train your agents and ask them to smile a little. Very disappointed!!.Version: 4.34.0
✓ Good app but often crashesHate to get to the end of a reservation or modification and just see the “loading” message. I would expect more! Must go back and repeat the action, then it worked...!.Version: 3.4.6
✓ Worst experience with reward usagesDon’t book a vehicle using reward points it doesn’t work. I booked a reservation with reward point using this app but end up paying the full rental charge and reward points was not applied. Hertz customer support was not able trace the problem. I would recommend to call hertz for reservation rather using this app.Version: 4.10.3
✓ My last rentalLast time I rented a vehicle I drove to Dallas for my Dads funeral. From the beginning, I was treated poorly by the Clinton hwy location. The seven oaks location did what they could but it was still a mess. I drove all the way to Nashville in a terrible storm and t up to standards as I’ve been renting from y’all for 20 years. The car was making noises, gliding on the highway due to flooding rain and when I finally found the Nashville Airport the car was steaming and I guess over heating. I was given another car but I had to walk around the parking lot for an hour looking for it because it was not parked in the space they sent me. I had to unload everything and reload. Once I got the new car things went great but I was late to my dads service due to the several hour delay. I’m telling you this because I was never given points for my rental. Also I hope I am treated better than I was at Clinton hwy. I’ve rented from seven oaks many times and everyone is always very busy but very attentive and polite. Thank you.Version: 4.5.0
✓ Easy TravelVery good app, easy to book.Version: 4.46.1
✓ Poor app constant problemsI have deleted this app in the past my husband and I spend thousands in rentals a year for business. Some times I get so angry trying to book I just get on the Enterprise app and book other times I call the store or 800 number sometimes I book they Priceline just due to the issues with the app. It’s sad as much money as this company makes it can’t have a good working, bug free, easy to book app. It has cost Hertz money and bookings from us and I prefer Hertz. Guess I will be deleting the app yet again!.Version: 4.0.1
✓ Be mindful…Overall good app (great features and ease of use…can add res to my wallet for faster processing if it’s needed) but one thing seems off with it. Had a res for a mid-size car booked at a good rate. Logged into the app to verify my res a week later and it asked if I wanted to upgrade to a large sedan for for a little over $4 (in a pop up)…thought why not for $4. It did not state per day or total, just do you want to upgrade for $4.xx. Yea…that was not the case. Looked at my new res and it was $160 more than the original. The $4.xx was def not the upgrade cost and something was a miss with the system somewhere (the math did not really add up). So, note to self…no longer trust the pop ups. Called cust service and they were not able to go back to my existing res. They had to cancel the whole thing and then rebook. On the plus side though, they gave me the full size for a few bucks less than the original. Happy with customer service, just wish I did not have to go all through that..Version: 4.32.0
✓ Impeccable service & new appIl always lease to go and pick up my cars with Hertz. The level of service is always impeccable anywhere, with everyone. They are just kind and caring. Loving the new app experience. The update is refreshing and up to par with what’s best out there. 🙏🏼💜.Version: 4.36.0
✓ GreatGood app, easy to make reservations and log in with faceid..Version: 4.42.1
✓ Cannot select same day return. Better app thoughWhen making a reservation, I can not select the same day as return, it simply doesn’t work. The app is still better than the previous one, miles apart.Version: 3.7.7
✓ App not workingApp does not work on iPhone 8 or my iPad 7. Keeps crashing after I enter date and time. Uninstall and reinstall several times but still no joy. As a result, I have been taking my business to Alamo..Version: 3.8.3
✓ Love hertzAlways great service.Version: 4.6.3
✓ New app is awesomeIt was worth the wait - the new hertz mobile app is amazingly easy and fast..Version: 4.49.0
✓ Best car rental companyHertz is a premium car rental coming that offers their services at an affordable rate. I always rent from Hertz. It’s reliable and efficient.Version: 4.9.0
✓ Poor account creation processAfter creating an account I was sent a confirmation email then told to login to create my first booking. The login info didn’t work. I am certain it was correct because I use a password manager. The customer service texting took 30 mins between responses at times. After 2 hours of slow questions (what’s your email….what’s your drivers license number) which could have been asked all at once, they said it would take several days to figure out what happened to my account. I was trying to make a booking for that day, that’s why I created the account. Very poor first experience with this company..Version: 4.16.2
✓ Kona Airport delivered my first terrible experience with Hertz in 20 years.I have rented with Hertz for over 20 years and have until Friday received consistently very good service. That streak was broken at the Kona Airport Hertz. First of all, my name and others were not on the board. So we all needed to go inside to the counter. The main reason I am a Gold Club member is so I don’t have to wait in such long lines. Turns out the reason was that the car wasn’t close to being ready. Which no one had the consideration to inform us. So waited along with several others similarly treated for 35 minutes with the others affected in the same way until the vehicle finally shows up. I am seriously rethinking my sole allegiance to Hertz. SteveV.Version: 3.5.5
✓ CurrencyThe app doesn’t indicate what currency it’s charging in - is it Australian$ or New Zealand$?.Version: 4.47.1
✓ App is good but could improved.The location pages are black at the top. It looks more like a margin that a data entry field. Fools me every time.Version: 3.7.23
✓ Apple Wallet button doesn’t workApp is great, just wish the apple wallet button would work. Always says experiencing technical issues..Version: 4.49.0
✓ Has a few bugsApp is great for booking a Hertz rental car. However, a customer is unable to modify an upcoming reservation for some reason. When I attempt to modify, I get the message that says “unable to edit reservation. Please contact the party you used to book the reservation.” The problem is I booked the reservation on the Hertz app, not through a third party. I then have to go to Hertz’s web based site to modify my reservation. Not a huge deal but it would be nice to be able to do it on the app..Version: 4.44.0
✓ Good AppThis is a good app and good car rental services. My friends got us great cars and SUV many times. But as a canadian citizen, I can’t put on my ZIP codes cause it does only accept numbers. And unfortunately, Canada it’s like this: A0A 0A0. Thank tou for understanding and keep the good work.Version: 3.6.3
✓ Priest location is the bestI don’t know how much attention puts hertz as a company to this reviews but I tell you right now my company provide me a rental car every day of the year I been doing it for the past 2 years work with multiple companies Turo,enterprise,Sixt,Avis,budget, I have an account with all this company’s and meet managers and representatives by hundreds and this two guys WALTER , and BILL from priest location on Tempe Az, are the most professional,attentive and they have a WORLD CLASS SERVICES .. hertz you’ll be losing the best employees you have when these two get tired of you’re company so take care of them because as an experience market costumer there the best you have.Version: 4.10.0
😕 Hertz Rental Car, EV, SUV, Van Negative Reviews
