3.6
3.68959 star

Total 162 Negative Reviews

Weverse Shop App Complaints & User Negative Comments 2024

Weverse Shop app received 162 complaints, negative comments and reviews by users. Have you ever had a bad experience using Weverse Shop? Can you share your negative thoughts about weverse shop?

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Weverse Shop for Negative User Reviews

Bts global membershipI’m not sure if this is even an issue with weply itself, but the bts global membership pass doesn’t even ship to the uk? i went through all the information that i had to fill-in and got to the final checkout then it told me the membership could not be shipped to my address. i have been saving up to buy this ever since it was announced and was really looking forward to it. i’m very dissappointed. if this is an issue with weply please make the bts global membership pass accessible to UK consumers..Version: 1.1.5

DisappointedDoesn’t ship to the UK and you cant pay with £ ( pounds ) therefore this is not global. The US is not the only English speaking country....Version: 1.4.7

Why not UK?This app is great! Reasonable prices and quality stuff but, the UK want to buy BTS merchandise as well!! It’s all based on Japan, US and South Korea. Please respond to this and hopefully update this amazing app if yours!! Thank you!!!.Version: 1.4.6

Please add shipping to CanadaIt would be better if Canadian dollar and shipping was available.Version: 1.5.1

Currency and ShippingI’m setting up the app and the only available currencies are USD, KRW and the Japanese currency. I’m from the UK and I thought that this would be a good way to buy some official merch instead of buying unofficial merch that still says Rap Monster on it. Please include Great British Pounds and ship to my countries please. I understand that it might be hard but there are other countries that exist instead of the USA, Korea and Japan. Not hating on the groups merch that you can buy or the people working at Weverse but it would be nice if I could get some good merch. Thanks..Version: 1.4.0

Shipping is a problem but lack of customer service is the real issueAs many have stated, Weverse and BigHit continue to exclude Australia from its list of shipping countries. Why? At this point who knows. Other Korean retailers can ship to Australia so unsure as to what the real issue is. I do have a US address, used to forward my Weverse purchases to, so am still able to buy products but the severe lack of accountability from BigHit and Weverse is disturbing. Refusal to issue refunds on delayed items of more than one year, faulty items being returned at the expense of the customer, inaccurate item description, lack of diversity in clothing sizes...the list goes on. When these issues are fed back to the customer service team we consistently receive responses that are either not relevant to the request or non-personalised auto generated based on key words. From a billion dollar company it’s just not good enough..Version: 1.4.6

So frustratingObviously i’m glad that there’s is an app i can go to where i know i’ll definitely be getting official kpop albums/merch. However, with that being said, the customer service and the process of actually getting the item to you after purchasing is absolutely horrible. the customer service (at least for the usa shop) is a nightmare. the responses you get after sending in an inquiry are very automated and unhelpful which makes it feel like there’s no point in asking questions at all because they will almost never get answered correctly, and occasionally they don’t get answered at all due to there being no response from the weverse team. My current situation im in is what compelled me to come onto the app store and write this review in the first place. I preordered bts’s 2022 season’s greetings from the usa shop on weverse almost three months ago. it said that orders would begin shipping a little over a month after i purchased for preorder which i was willing to wait because it made sense. However, after messaging customer service three times, i still have no current information about my order/package. It’s been almost a week since the latest date for orders to be shipped out and i still haven’t even gotten a confirmation email about my order. Overall, it’s a nightmare purchasing items from this place and i overall don’t recommend it unless you have to, especially on preorder..Version: 1.5.7

Terrible appI’m still waiting for my order for 7months.. AND i still never got it. Im so mad that i wasted my money and my time on this app. Please dont use this app. Im so disappointed. Now im sad in my room without my txt,, bye. never again..Version: 1.7.7

Customer Service is AwfulThis app has to have one of the worse customer services. I had sent an inquiry about an order on January 28th, was given an automatic response and haven’t heard back since. I’ve since tried to make another inquiry but the bot customer service will not allow me to. An item I preorder has not shipped yet the same item I ordered months later ships AND delivers? Something doesn’t add up there and they won’t give me any answer. Another issue I have is I had ordered TXT albums specifically for the photocard benefits. I ordered 5 albums in hopes I’d get one photocard of each member. They gave me 5 photocards of the same member. Really Weverse? Does that make sense to you? Why wouldn’t you at least mix up the selection even a little? Weverse, you were fine in the beginning but as time goes on, it’s like you guys don’t care about your customers anymore..Version: 1.4.5

BTS Artist LaunchThis is seriously the worst experience I’ve ever had with anything merchandise related. The app is so slow and won’t load properly even though Hybe is fully aware of how many BTS fans are waiting to to get the boys merchandise. It is infuriating as a paid member that we are not given priority in these launches. It’s is beyond sickening because you can be on the app and right when it hits 11 kst everything is sold out. How does that happen? I was infuriated today when I was paying for my stuff to all of a sudden be bumped off and told with a message that my items where out of stock. I am fuming and I hate Weverse and I seriously hate Hybe. The way the treat army is unacceptable and it gross. This has been the worst experience ever..Version: 1.5.6

Shipping and priceHonesty you people should take consideration to Australia and other places since there are a lot of fans there. Like it stakes soooo long to get the merch to Australia and the price is just too much. Like my fiends lives in another count and she ordered merch and it didn’t cost much for shipping but when I ordered it took a very long time and the price was wayyyy more then her. So I suggest you make the prices a little lower and make it faster thank you.Version: 1.3.6

Worst customer serviceI have been waiting for my 2020 bts membership kit since 2020 january, which was just before the covid-19 pandemic hit the fan. Australia ended up being excluded from the list of countries that could be shipped to, so I got a Korean address online so that I could ship it to myself. The customer service assistant was nice enough to change my address, but I never heard back from them so I contacted them again and they continuously tell me that I should be patient with my global shipping fee refund AND the actual item being shipped to Korea. Like the item should be shipped already, since I changed the address around 2 months ago, but whenever I contact customer service, they tell me to wait. Due to some issues, I requested that my address be changed back to my original Australian address, but customer service is now refusing to change it for me and keeps repeating that the refund will come soon. I don't want a refund, I want the item to be shipped to my actual home whenever the shipping ban is lifted. The worst customer service experience I've ever had. Honestly, I love bts so much, but buying from weverse is a nightmare. I will never shop here again..Version: 1.4.5

Could be more user friendlyIt’s a bit hard and slow to navigate. I wish there are different shipping options as well. Also they should a wishlist and search feature! It’s so inconvenient to find items on the app..Version: 1.4.2

Need to ship to Australia plssssssssssssGuys, we have a big group of ARMYs in Australia. Not sure why from Weverse shop, we always get the message that can’t be shipped to Australia. We urge you to add Australia to your global shipping. I really wish I can buy merch and all other cool stuff but really sad that I can see it from the app. Big love to BTS 💜.Version: 1.4.6

Can’t request 1-on-1 SupportThere’s a lot wrong with this app, however my most recent issue is that I get a message “An error has occurred.” when I try to submit a 1-on-1 request for merchandise I ordered that was missing a component. (A TOMORROW X TOGETHER Official Light Stick Case; received the Case but did not receive the Strap.) There is no email address or phone number to call with order issues, so customers are left with a buggy customer support platform. Ridiculous..Version: 1.6.6

Still not shipping to the UKHate to do this but the not shipping to the UK even though other SK companies are now is ridiculous and this review has to be a 1 star until the UK shipping comes back..Version: 1.6.0

Ship to U.K.I’ve lost count now at how many times I’ve tried to order from this shop with absolutely no luck. Please add shipping to the U.K. I feel as a fan we are completely left out of everything because I live in the U.K. It says global but that’s not the case at all. The amount of money that I’ve ended up spending on resale items on eBay etc has been ridiculous if I’m being truly honest. I’m begging, please add shipping back to the U.K. 🙏.Version: 1.5.6

Waste of timeONLY SHIPS TO THE US JAPAN AND KOREA??!!!! HELLO I COULDVE SAVED SO MUCH MONEY.Version: 1.5.0

BISHHHHWhy call yourself ‘global’ if Australia ain’t part of it.Version: 1.4.3

OkThe app itself works fine however when they did offer shipping to the UK, it was far to expensive, I would have bought a lot more stuff as well if the shipping was not so expensive. Theres almost no point in having the app since the QR codes dont work and they dont ship to the UK unless its to buy membership or online concert tickets..Version: 1.5.3

Needs to Add Bot Verification TestI’ve been trying to get the exclusive Artist-made merch and have not been even close with each drop. Weverse Shop needs to implement a bot verification test with each transaction because it cannot be humanly possible to check out within 15 seconds. Secondly, within minutes of the merch selling out, there are multiples of that same item selling on eBay. I’m sure BTS would be upset knowing that their merch is consistently sold to scalpers and their true fans are unable to purchase. This is such a simple implementation measure and I hope Hybe does so sooner rather than later. All of these let-downs are heartbreaking when we truly love and want to support our boys..Version: 1.5.5

Please add Canada optionKept paying around 80$+ for every merchandise because of shipping..Version: 1.5.0

Absolute Terrible- Zero Stars !I have had so many issues with shipping and customer service, each order I’ve placed has been a hassle and a problem. I preordered my BE album early and it took forever to ship out. It came damaged and customer service never got back to me about resolving the issue. I preordered the most recent seasons greetings package on November 11th, 2020. My order still never shipped, meanwhile all of my friends from different places in USA all received theirs in the first week of January. I contacted customer service and they immediately closed my case and told me to allow for delays. This is honestly ridiculous. This is the worst online shop in the entire world. I wish I could give zero stars!.Version: 1.4.4

Ship to AustraliaI don’t understand why you can’t ship to Australia, considering I’ve had other parcels from Korea. It’s very unfair that only certain fans get the benefit of receiving merch..Version: 1.4.3

Dear weverse xxxxxxSHIP TO THE UK!🏴󠁧󠁢󠁥󠁮󠁧󠁿☕️💟.Version: 1.5.3

Unable to buyI keep trying to buy something through PayPal but it keeps telling me to review shipping address even though it’s correct…takes the money out and returns it since it won’t go through.Version: 1.6.7

I want enhypen merch😕SHIP TO ENGLAND FOR THE LOVE OF GOD💀 IM TRYING TO GIVE U MY MONEY WHY WONT YOU TAKE IT.Version: 1.5.3

The PaymentTo be honest, I like the idea of an easier way of buying merch and this app is good but my only problem is the payment methods. Only credit/debit cards can be used for Korea and that saddens me because for international fans we must use things such as PayPal, but the problem is some of us don’t use it have PayPal and/or don’t trust that and that is me. I would love if they made it possible for international fans to be able to pay with a card..Version: 1.1.5

Please add a Canadian Payment optionCan there please be a Canadian option, I know American and Canadian currency is different but it’s not actually completely accurate.Version: 1.5.0

Still no Australian shippingAustralian fans are being shut out from buying BTS merch. Why? I’ve been receiving packages from Asia and the US without issue for the last several months so they can’t say it’s because they can’t ship here..Version: 1.4.2

SHIP TO AUSTRALIAPLEASE SHIP TO AUSTRALIA THERES NO REASON YOU CANT AND IF THERE IS PLEASE LET US KNOW.Version: 1.4.4

Australian ShippingPls take into consideration that Australia has a lot of fans as well and we would love to get official merch as we don’t have ma ch stores that do 😞.Version: 1.4.4

Shipping problemsEven after soooooo many times of saying this they still don’t ship to Australia. HELLO AUSTRALIAN ARMYS EXIST. And bcs of this I have to get from stores which the price is much higher. Plz change this..Version: 1.4.2

A bit sadI don’t know for the rest of the world that intent the US Japan & South Korea but I was a little disappointed that it couldn’t be shipped to my country of Australia. I get that Australia isn’t the biggest market you wanna aim at but there are a lot of K-Pop fans here and I really hope they can change it to be shipped here and other places with this problem..Version: 1.3.3

SHIPPING TO AUSTRALIAThis Weverse shop has got me going psycho😭LIKE I can’t buy anything from there because I’m from Australia 🇦🇺.I was trying to buy BTS merchandise and figures but I couldn’t BECAUSE I’m in Australia😭😭💀WELL this shop has to include Australia too or else I’m just gonna be crying in my bed every single night😭😭💀🤚.Version: 1.5.3

Shipping is too expensive... and they’ve stopped shipping to many countries...I understand with the way the world is right now that shipping had to stop for some time, but it has been nearly 6 months if not more since they stopped shipping to Australia, and they haven’t even provided an estimate to when it might start again. Frankly there is no reason why they can’t ship here (and if there is, they have not provided one and have ignored everyone who has asked). I have ordered multiple things online during this time from multiple different countries with zero problems. How come Weverse Shop seems to be the ONLY online shop that hasn’t resumed shipping? And speaking of shipping, the price is outrageous. More often than not it costs more than the product itself, and is no faster or more reliable than other shipping. The least that could be done is offering more than one shipping option, perhaps one that is cheaper but takes longer, or one that doesn’t provide tracking so it’s cheaper, but no, you have one option for shipping and that’s it. Shipping for one small item should NOT cost $20 USD. I have had to pay upwards of $50 USD on shipping on multiple occasions, and have had to pay as this is the only reliable way to purchase merch as Australia only stocks albums in store. Shipping should not cost this much, and I hate leaving bad reviews, but I will keep my 1-star review until it’s fixed..Version: 1.3.6

Ugh 😩I want official merch and I want to support all the little projects but having that £30 charge on top of your order if it’s over £30 or when customs deems necessary is just a joke at this point. Even army membership we ended up paying double compared to everyone else I know there isn’t much they can do but I feel as of right now BH are catering for obviously Korea 🤷‍♀️and America. We shall see what happens I guess.Version: 1.3.8

I’m mad about the no shipping to Australia :(‘pls get on it I’ll buy everything! CMON PLZPLEASE SHIP TO AUSTRALIA ITS HONESTLY MAKING ME CRY AT THIS POINT I JUST WANT TO BUY ALL THE THINGS BUT AM UNABLE TO BUT STILL ILY::)))))) AARRRMMMYYYYYYYY.Version: 1.4.4

Latest update bugWeverse shop app just had an update and now it will not connect to PayPal when checking out, it stays stuck on hand load screen. I tried in both US and global. Tried closing app and reopening, tried logging into PayPal app itself. Issue is only with the Weverse shop app. I finally had to go to the desktop site to order.Version: 1.7.2

ShippingSeriously update your shipping list!! New Zealand now has open boarders so you can ship here again! I order my Seventeen membership in November and it still has been shipped?!.Version: 1.4.8

Very Slow, Glitchy, they will NEVER ship your itemsThe app is just annoying to use. Glitches everywhere, super slow, hard to navigate. Additionally, despite all the money they have, they’ve done literally nothing to improve their shipping issues. I know myself and several other individuals who have placed orders that didn’t ship for NINE MONTHS TO A YEAR…. Just for it to START SHIPPING. Not even including the time to ship to my house. They refuse to answer emails as well. I sincerely hope they fix this because I am not longer buying merch going forward since they are holding my money and STILL haven’t shipped items of mine from 4-5 months ago..Version: 1.5.5

No shipping to EnglandI was excited to buy the bts memories but then i saw that they dont ship to england. i was very disappointed.Version: 1.5.2

No UK shippingNo use whatsoever. No shipping to UK. Have to buy from other sellers and have no idea if the products are genuine. You are losing out..Version: 1.5.0

App problemI like using this app but I couldn’t scan some of the QR codes I have for some of the albums I have for when I got them because the app wouldn’t work to let me get the badges and Weverse cash and now that I downloaded the app again after so long and I can’t now because its pass the time.Version: 1.5.6

Have merch in your cart? Say goodbye to itThis has happened to me not once but THREE TIMES ALREADY where I’m close to buying the members merchandise and I’m about to pay and I can’t buy it because it’s sold out even though I have already went through PayPal and was about to pay?? Very disappointed in Weverse for not doing something about this, it’s literally ridiculous that you have staff members and A LOT of money to get this fixed but don’t. At this point we’re all sick and tired of this..Version: 1.5.5

HmmmmmmmIt’s a good app in terms of purpose and aesthetic. But everything else is mediocre 👁👄👁 I’ve used weverse for 2 years now and everything is just… not to it’s potential. Especially being created from a trustworthy and well known brand, outcome is not to its names standard. Now specifically with Weverse shop, there are various issues which lead to low satisfactory user experience. International fans & Shipping As an international fan ordering, this company is only bothered to invest to its 3 biggest market’s, understandably. But for this reason is very inconvenient. The only currency available is USD, KRW, and JPY. When I first ordered from this site I thought it was in my countries currency but when checking out the price charged was almost 2x extra. I actually planned everything on book and told my mum the price 😂 There should be more currency options. Well in general the prices are high. Again, understandably, the prices are not cheap. But it is quite overpriced. A full set for MO7 was $112 AUD + $30 shipping. Now this was when it could ship to Australia. Now I hear there’s no option to anymore 😭 Along with many other counties which is upsetting. The layout of the app is nice, however there’s a small bug and room for improvement. When I switch fandoms it’s still on the same screen so I have to press it twice. And the cart menu is inconvenient as it only lets you check out of one store. If only there was an option to check out together or group items. Overall, it’s a trustworthy app but for international fans is a pain. What I can say now is that the prices are more affordable as I saw the BTS seasons package only $80 compared to another site which is $130. But then again it’s shipping is higher at 30+ dollars. I suggest buying but be sure to compare first and make sure you’re in a country they ship to. Weverse itself is another story..Version: 1.5.4

Payment Methods and Cash RewardsHonestly I hate that PayPal is the only international way of paying. I live in the US but I don’t have PayPal and now I’m unable to buy things from here because I can’t pay for it. I’d hate to buy from a third party, but it’s my only choice. And the cash rewards don’t work if you live in certain countries. For example I have a Dream Chapter: Eternity album that came with a Weverse cash rewards card, but I can’t redeem it because it’s not allowed in the US..Version: 1.5.0

DisappointedI’ve been waiting for my order to ship for 3 months now, not to mention how the shipping was more expensive than the items. i’m probably going to be charged with customs which is just unacceptable, it’s almost been 4 months and my package says “shipping soon”, my other friend said it took her 7 months to get her order and i can’t have a refund or cancel package.Version: 1.4.2

Need to address botsBots have clearly become a major problem as every BTS merch release now seems to end within minutes as products are snapped up while fans have them in their shopping carts, only to reappear at inflated prices on eBay and other resale sites. Implementing basic anti-bot tech like captchas or even just protecting items in folks shopping carts so they don’t disappear mid-checkout would be a huge improvement. Currently there’s just no point to downloading this app as you can rarely ever buy anything off of it, you have to go through resale sites. Would also love it if America stopped getting stock 2 months after everyone else..Version: 1.5.5

ADD CANADIAN CURRENCY OR ADD IT WITH USAJust like what ever other Canadian is saying in the reviews we don’t have the money to buy $80 for 1 album or $103 for a set so please add it. Canada is right above USA.Version: 1.5.0

No Shipments to AustraliaIt’s very frustrating that the Weverse shop doesn’t ship to Australia. So many Australian fans miss out on merchandise for this very reason, and I find it to be very unfair..Version: 1.4.4

Quick payment!!!There needs to be a FASTER way for us to buy products on this god forsaken app!!!! I shouldn’t have to go through all these steps to get one thing!! Especially when it comes to product that sells out in seconds...Version: 1.5.6

ShippingActually it’s ironic because before the pandemic weverse actually shipped to Australia (when it was still called weply). However i noticed they seem to have discontinued this and excluded Australia which is quite infuriating as other countries have access to shipping and we don’t. It’s already difficult as is to find kpop merch in Australia meaning we usually have to order online. This is ridiculous. As far as i’m informed it’s not only Australia being excluded either and considering the state of the pandemic currently i don’t see why you would continue to ship to other countries and not some others. It’s annoying because we can buy the products from other places but it’s nice to be able to buy it officially yet you don’t even give us that opportunity. I am outraged. Please fix this..Version: 1.4.8

Please restock BTS new merchAnd please be able to ship to us British fans fans..Version: 1.5.6

Shipping fees..Its a great app but they only care about american fans and it shows. they aren't the only country that speak english and not every english-speaking country uses dollars, also the shipping fee is off the wall expensive 😭😭.Version: 1.4.7

Canadian optionIt would be much easier if there was a Canadian option, especially with the currency differences between USD and CAD..Version: 1.5.8

We need canadian shop bruhNo canadian shop so baaaaaaaaaaaaaaaaaaaaad bruuuuuuuuuuuuuuuuh.Version: 1.7.7

CANADAPlease make it cheaper to ship to Canada 🙏🙏🙏👺.Version: 1.5.6

Shipping UnfairlyMe being a KPOP shopper and wanting to buy official merch from the source is really hard when trying to deal with weverse shop. They’ve been saying that they couldn’t ship to my location for the longest and I live in the united states, but other users that live in the same district doesn’t have this problem. It’s stressful and I can buy anything off this app!.Version: 1.7.4

Weply was betterShipping fees are ridiculous for Canadians. I wish we had other options apart from DHL since the extra hidden fees are sometimes more than the shipping itself. In addition to that, it takes 1-3 weeks for items to get shipped out after they’re supposed to be released for a preorder. If I’m paying this much for a service I expect it to be good 🙃 App also crashes most of the time whenever new merch drops. Should get better servers to handle the amount of users that use the app. Customer service responds relatively fast but most of the time, they are no help..Version: 1.5.0

A nightmare.. 0 stars(speaking on global BTS shop only) i’m so sad it’s the official shop for BTS. If an online shop was a type of nightmare, this is it. LOL. It’s the worst it could possibly get: expensive! extremely slow shipping! expensive shipping! horrible! customer! service! you better pray nothing goes wrong with your order because goodluck trying to reach customer service. i received an album with no photocard and i lowered my expectations of them trying to fix it. i was right. it’s frustrating because you spend a lot of money but there’s no help avail if something goes wrong. the app itself is very basic that it almost looks sketch — they don’t even have a search function. wish they could fund it better with all that money..Version: 1.6.8

NotificationsI think this app is good for buying merch but you guys need to do something better about notifying us. I get you make announcements about preorder items but there are multiple times where you restock an item and you didn’t make an announcement on whatsoever. This is very frustrating because they get sold out very very fast which makes it difficult for me to get the items I want. Like I’m more than happy to give you guys my money just give me a chance 😃 I have my notifications on but I rarely get notified about anything 🤨 p.s. please restock on the muster dvds i missed it on it both times 🥲 pls just take my money..Version: 1.4.9

Help canadian fansI want to preorder staycs new album as a 20 dollar album and i have to pay $70 when american fans get it for like $30. i want to be able to support my favorites but $70 for a $30 album is way to much please fix the shipping prices. we canadian fans exist to.Version: 1.5.6

Add cadI have so many albums weverse pls add a canadian $$ option T-T.Version: 1.7.1

Would look for other choices for future purchaseApp itself is doing fine, but the dispatch process is really slow for packages to Canada. Also, there is no Canadian dollar option..Version: 1.4.1

We australian army’s existBARK BARK WOOF WOOF CAN YOU MAKE IT AVAILABLE TO SHIP TO AUSTRALIA? LIKE HELLO YALL ARE THE ONLY ONES WHO ARE RELIABLE IN A WAY AND YALL PUT YOUR POSTERS IN A TUBE LIKE THE INTELLECTUALS YOU ARE. I JUST WANT OFFICIAL MERCH N ALL DAT SO PLS CONSIDER OR SMTHN.Version: 1.4.3

Disappointing experiencePurchased a membership last year (June 2020) but I still haven’t received my kit. Customer service is putting the blame on another site, not going above and beyond to provide customer satisfaction..Version: 1.5.0

AUSTRALIAN ARMYS EXISTDon’t get me wrong, I absolutely love weverse but this is an issue that needs to be addressed hence my rating + review. The shipping rates are ridiculous and something needs to be done about finding alternatives. There is no need for the cost to be that high. I strongly suggest having different shipping options, like express but also a cheaper option (could take longer) but definitely need a reduction in rates otherwise more often than not the shipping is higher than the product. Also, not shipping to Australia makes no sense we need some updates on our purchases... I would really like to order from weverse because there aren’t a lot of official merch places here but i’m afraid i’ll have to find alternative places if a) you don’t do something about the pricing b) you don’t start shipping to australia and other countries... armys are all across the world, not only in USA and Korea/Japan c) you have more reliable shipping (maybe not in these times but even before the pandemic the shipping took unnecessarily long) There are so many aussie fans please hear us and make the change! Also BTS come to Australia please we’re all waiting for you.Version: 1.4.0

Fix thisI think they should fix it so that Canadians army can scan their QR code when they get army bombs and etc cause it doesn’t work for me cause I’m in Canada.Version: 1.4.7

Ship to Australia :(As many other people have said, why don't you ship to Australia? I understand you initially stopped due to the COVID-19 outbreak but restrictions have lessened since then and most other places ship here, so why can't you? It's extremely unfair that we have to order through a third party just to order merchandise while other countries don't. Please ship here soon. :(.Version: 1.4.3

Ship to AustraliaHello, would you please include Australia in your shipping list? I have been wanting to buy BTS merchandise and this is the only legit shop that Army can purchase from. Please please? :( Thank you..Version: 1.4.4

ShippingThe fact that australia is excluded from shipping doesn’t make sense?? like i know that airmail from korea is suspended but surface shipping is still available 🤨.Version: 1.4.8

Very good :)Its amazing, just expensive and there is no uk shipping.Version: 1.4.1

Please Add Canadian DollarThe app is okay but I wish it had a Canadian dollar option and I wish that the shipping fees were lower for Canadian ARMYs.Version: 1.4.3

Phone Number AuthenticationIt’s been a week and I still haven’t gotten my verification code. Customer Service is useless as well. At least cater to every country? You’re already a growing company..Version: 1.5.0

Shipping to AustraliaIt would be very convenient if you also shipped to Australia because it is hard to get BTS merchandise. The only thing I was able to use Weverse shop for was the online concert ticket and I wish I could buy the albums and other merchandise from here, but it doesn’t ship to Australia. Please add Australia to the shipping list. Thank you..Version: 1.4.4

ShippingIt would be amazing if you could ship to Australia. It’s extremely hard to get official merchandise here and I would prefer to buy from Weverse but unfortunately cannot :(.Version: 1.4.9

Won’t accept passwordI’ve been trying to reset my password for days now as I forgot the original, I follow the link says password changed then repeatedly tells me the password is wrong! Very frustrating as this also happened multiple times through out the live stream concert, was logged out multiple times then took ages to get back in so missed most of it. I’ve been trying to get back on to watch from start but can’t because password reset doesn’t work 🤬 not impressed.Version: 1.3.5

No titleI SWEAR WHEN YOU GONNA ADD THE UK Currency. WHY DOES IT SAY GLOABL WHEN CLEARLY ITS NOT I DONT UNDERSTAND. JUST BECAUSE AMERICA IS MORE POPULAR WITH FANS FOR GROUPS AND KOREA AND JAPAN…DOESNT MEAN YOU CANT ADD ANY OTHER CURRENCY YOU NEED TO FIX THIS PROBLEM. THIS APP IS USELESS.Version: 1.5.5

SomeoneThey don’t let us buy from weverse global if we live in the US and they give benefits only for global shop and i’m so mad at that because i don’t even have a chance to win something. Other thing they sell things on sets on the global shop but random in the USA and i don’t want to order because what if it come 3 of the same album ?? i really hate weverse shop i hope they do some changes because like this is the worst shop ever like ever.Version: 1.7.4

Everything is Expensive 😔Broke army’s can’t afford 20$ shipping !!!! Also please add Canadain option.Version: 1.3.0

Weverse to PaypalI know things here can sell out fast however if I had the product in my cart and was on the paypal paying page as in one click from having the money taken out, I should be able to have the product not it say it was "the pay was canceld by provider." Weverse need to change the system to if the user is already at the Paypal screen the items they have are secured as they pay..Version: 1.5.6

Australian ShippingI’m sure many have addressed their concerns, but why is Australia excluded from shipping? I desperately want to buy TXT albums from Weverse, and why are normal Korean retailers able to sell it here but not the actual company..Version: 1.5.5

Don’t ship to alot of placesAll they care about is US fans. I’m from the uk and tried to order something and they said that they don’t ship there. Asides from that the products sold are actually pretty good at decent prices but it’s just the fact that they don’t make it available to a big variety of countries..Version: 1.6.1

Never updatesI’ve been using this ever since it came out. But suddenly i now can’t open the customer support page at all and none of my orders are updating to indicate they are either on their or preparing to be on its way. I have an order that’s been marked as “in transit” for two weeks but it got delivered so it’s just not updating at all. I’ve tried resetting my phone and logging in and out of the app. I’ve tried accessing with and without wifi. But nope. Nothing. I’m tired of it. Before all of this? Barely any issues..Version: 1.5.2

Terrible Customer ServiceThey leave orders I shipped for months sometimes even over a year, with no updates and dead end responses when you inquire. They stopped shipping to the UK on almost all products, apart from products they’re obligated to send because of membership subscriptions. They say COVID is the reason for them ceasing shipping to the UK, yet no other companies are having these issues and any shipping bans to the due to COVID were lifted well over a year ago at this point.. and they’re aware of that otherwise they wouldn’t be sending membership kits and merch boxes here. Overall, shocking customer service, no transparency in their commutations with customers, taking peoples money yet taking months or even over a year to fulfil them without so much as a kind update as to why customers aren’t being given what they payed for. I don’t know what’s going on, but it’s absolutely despicable for a company that’s based around providing a service. For a company worth literal billions of dollars, these things shouldn’t be happening. They need to clean themselves up..Version: 1.5.5

It’s okayIt’s good, but shipping to the UK (and other countries) can be very overpriced. Things that don’t weigh much are at least $23 and the membership kit shipping is more than the actual product. I recently ordered an army bomb which took 1 month to come, which was expected as it came all the way from SK to the UK, however I had to pay £21 in customs charges, which was 1/3 of the total price I had to pay. Also, I’m worried that when my membership kit arrives I’ll have to pay even more, as the army bomb didn’t weigh that much. In addition to this, new things that they put on the shop do not ship to the UK, even though there is a large amount of consumers here and we all want to support our artists. To improve, perhaps they could lower the shipping prices, so when fans have to pay the customs charges they don’t have to worry about not affording it and the product being sent back. They could also include more products in shipping to the UK, and could maybe provide an English translation to things that are shipped (my friends membership kit was completely in Korean). I hope this helps :).Version: 1.3.8

Add a Canadian dollar option and QR code pleaseScanning my Q R code but sadly it didn’t work since I live in Canada so if possible pls fix it ty. Also pls add a Canadian dollar option I would love to support but since I live in Canada and there’s no Canadian option I can’t rlly do much..Version: 1.5.0

Not available shipping in UK/EuropeI feel very upset that they don’t to shipping to the uk or Europe in general. I want to support but i can’t buy their official merch. I hope big hit understands not all the fans live in the US and should make a consideration to the other fans as well. Hopefully big hit can sort this out so that all fans all around the work can get merch and support them as well..Version: 1.3.4

UK Shipping and CustomsJust to let anyone shopping from the UK know. Parcel Force who is in charge of the UK end of delivery charge an extra £12, on top of your customs charge just for handling your parcel. I was fully aware I would be charged customs charges which are 20% of your total charge including shipping but did not expect the Parcel force charge. I would have expected that to be covered in the shipping fee, after all the shipping cost is sky high!!!. Just be aware of the hidden charges when you order..Version: 1.4.1

Add Canadian dollarPlease add Canadian dollar and fix the QR code so it’s available to use in Canadian because my code won’t accept because I’m in Canada and make shipping lower or remove it please.Version: 1.4.4

MembershipI tried my best but there’s a verification issue, I do everything i can but they didn’t send me the verification code and im not able to buy TREASURE membership😭😤.Version: 1.5.3

Terrible ARMY customer serviceI have been purchasing official BTS merch long before weverse came along. I used to be able to communicate with a real person whenever i have issues with my order. I still have multiple items pending from my previous membership kit package that is not delivered to this date of writing this review and when i tried to contact them, it is that damn computer automated answers that doesn’t save the day. Also, weverse use DHL who is a bunch of crooks asking for extra payment for duty taxes. I used to receive my merch via Canada Post without being taxed!!!! It is a hassle having to self clear the item tk avoid dhl’s extra money making scheme. Does HYBE own weverse? Anyone has an idea? I want to write to Bang Shi Hyuk to complain because i have been a loyal BTS army who supported BTS with all of my earnings! And yes plus the fact that all of my orders are from CANADA & they use USD as form of payment is also another issue for us Canadians.Version: 1.5.4

Cant change infoSince it concert season i know a lot of people try buying the membership for fa! presale but it must be the same email/ account for both weverse and the shop. I tried changing my info for them to match but i can only do it when I’m making an order. It’s a bit frustrating and i hope they can fix this too for the phone number as well..Version: 1.6.0

Placed order 3 months ago and still hasn’t comePlaced an order for a membership kit on February 10th, it’s April 26th and still no package. Asked them where my package was and they told me because I placed my order in the first quarter of the year, I wouldn’t get it until the second quarter of the year (which is a four month span). Excuse me? What business is operated like this? Don’t waste your money..Version: 1.6.0

Nice butWhy no shipping to the U.K.??.Version: 1.4.7

Iffy to navigateI can only speak for BTS shop. I want to be able to search using keywords, like “hoodies”, “in the soop” and the app doesn’t have much function. It’s so annoying to scroll and browse through so many different categories of merch to find what I need. The merch aren’t very well organized either. For bts US shop, I don’t get why some tours or online concerts have merch is in the ‘merch’ section while others are in the “tour merch” section. Serious just make a desktop version please. Hybe laid out tons of ambitions to grab money in every corporate meeting, but years after launching their shopping app their fans (aka me) still struggle to find a single tshirt. 🤷🏻‍♀️.Version: 1.5.4

ShippingHi!, I'm an army but I'm from Australia and there is no shipping to here so there is so no where I can get merchandise please fix this so I can purchase things and army please leave reviews asking for Australian shipping so they can see this thank you!.Version: 1.4.7

ReviewThe app is fine but they need to add more options for currency.Version: 1.5.9

Weverse hates the United StatesI buy from this shop all the time. I wanted to know when something was shipping because I was going to be out of town and it was expensive. I tried contacting them three times and the ignored me. So I contacted the Better Business Bureau because it is very concerning when they don’t respond to you. I got the rudest response telling me that they don’t have to talk to me and that I need to just wait. The last thing they told me to do was to check myself. Then I started checking all of the reviews on Facebook. They do this to all Americans. They hate Americans, they don’t respond to anything we send them and they aee openly hostile and slow..Version: 1.6.8

Canadian money is as good as anyone else’sIt’s ridiculous that fans are STILL having to ask for service to Canada! What’s your beef with Canada? The amount of money we end up having to pay in shipping is outrageous. There’s absolutely no reason except for greed, laziness and disrespect that we still cannot order in CAD and be shipped to with a better than 50% chance of receiving in a timely manner. Come on already, Weverse! It’s great to have a means to purchase goods supporting our idols but why should we have to spend so much extra. Likely, our idols are not aware or else they would be responsive in some way. Get it together already!!.Version: 1.5.1

Terrible experiences for an otherwise ok appThe app itself works fine. The most important thing is that it only has a few currency options (no CAD option, but has USD) and the time zones are usually in KST and you usually need to convert them yourself if you’re going to be on when the merch drops. The reason I’m giving it such a low review is because my order was completely butchered. The whole order was about 280USD, and had about 15 albums in it. When it arrived at customs, it had a huge 400+ dollar import fee. When I looked to see why, EACH ITEM was listed on the invoice as being 280USD, so the package said it was 3000+ dollars worth of goods. Obviously this is untrue, so I contacted both the shipping company and WeVerse to get it fixed. The shipping company said I need an updated invoice, but WeVerse continuously marks the customer service tickets as completed without actually solving the issue. At this point I may as well cancel the whole order and bite the bullet on the shipping I paid (which is ALWAYS a lot, by the way). Absolutely ridiculous that a company with this much prestige can get away with completely screwing up the invoice of a delivery. 1/5, but I would rate it lower if I could..Version: 1.5.0

Too expensive, buy from ktown/eBay insteadFar too expensive for international fans. more shipping options apart from (inaccurate and overpriced) EMS necessary. no value alteration option so, when combined with shipping, every order has customs fees imposed in the UK. very slow at shipping out, can take 6 months to a year for weverse to ship your parcel which can take 1 week to 6 weeks to arrive. packaging is good. why does bighit think only korea, japan and the USA are important areas of business? care about your international buyers more..Version: 1.4.0

Shipping to AustraliaPlease can you make the update for shipping to Australia because we don’t have much BTS merchandise and it would be so much easier if you did ship here..Version: 1.5.2

Please add Canadian dollarAdd Canadian dollar to Weverse shop please so that Canadian ARMYs can support BTS. Also, shipping is extremely expensive for Canadians so we can’t order unless we pay a high cost. It’s unfair for us..Version: 1.7.4

Um no shipping to Australia??So I was on the txt weverse shop and wanted to buy something but it said “can’t be shipped to your default address”, there are a lot of kpop fans in Australia so please make it so that weverse can ship to here.Version: 1.4.1

Shipping to the ukIt’s a lovely shop but why can’t they just ship to the uk I’ve bought something from there am I live in the uk but it to 2 months and they added £12 to my order they are trying to frickin rob me all they have to do is just make uk a country they ship to like every other country. People who live in the uk be warned.Version: 1.5.4

Doesn’t ship to the UKThe app is great I wanted to buy some BTS merch but they don’t ship to the UK very disappointing 😔.Version: 1.5.6

Ummm....noAs a Canadian this is ridiculous. The Canadian currency and the currency of other countries should be available. The Canadian currency is also just as popular as the US currency. we should be able to support a group that we love, without the extreme amounts of shipping, just like the US. And it’s even more difficult with the conversion. And for the QR codes not to be accepted, are you serious, that’s literally insane.So just because of some stupid policy we can’t use our QR codes that we technically paid for to receive points? Crazy.This is a problem that needs to be fixed ASAP, your business would be so much better..Version: 1.5.0

Canadian AvailabilityStill not there. it’s pretty bad guys :(.Version: 1.5.2

Didn’t get what I paid for!I purchased and registered BLINK membership to be able to access the presale of Blackpink’s Hamilton concert. But I didn’t receive any presale code at the day of the presale! Customer support isn’t responsive!! No refund of the membership fee cuz system says I’ve used the membership benefits but I didn’t get what I paid for! Didn’t get anything!! I missed the presale, wasted time and money…..Version: 1.6.6

Customer Service & MerchAfter the launch of Artist-Collection by BTS, this app is truly horrendous. It says coming soon at 11 KST and when you refresh, it says sold out. Not only that but the customer service is worse. I’ve ordered the BTS Membership Kit in July of 2021 and have yet to receive it. This makes the second time trying to buy it and it never been shipped yet. It’s about to go on a year and have yet to receive it. Honestly thinking about just canceling the membership..Version: 1.5.6

ShippingHonestly the shipping of this shop is the bane of my existence. I completely understand the amount of orders they have and ordering items from a different country but I figured with the opening of the USA shop things would get better. Shipping is almost always $15 and for every purchase I make from the USA shop it takes from 3-6 months for it to arrive. That is not worth the price that I am paying. Bighit and weverse do better..Version: 1.4.4

NOT GLOBALIt says it’s a global store but that’s not true because it doesn’t ship to any other country besides Japan, US and Korea and that itself is a let down. Very unfair for other International Armies who live outside of these countries. The app doesn’t even deserve the one star I’ve put up that’s how upsetting it is. Also shipping prices are ridiculous, not exactly worth spending money..Version: 1.4.7

OkIt won’t let me scan the QR code from a card I got from an album because I live in a country where it won’t let me get the reward :(.Version: 1.4.4

Shipping to AustraliaAs an australian ARMY, it’s hard to find official merch and it makes me sad i can’t purchase any of the cool stuff on the weverse shop. please add australia to the delivery destinations..Version: 1.4.9

Subtitle please, Big Hit is not a small company anymoreAt least all paid contents should be english subbed (e.g army zip), especially the ones that are advertised globally. Big Hit keeps talking about wanting to provide “good content” for fans but what’s the point of that when global fans can’t even understand what that “good content” is talking about. When global army use their money to buy, we expect to be served with “good content” too, but so far Army translators have to do the extra work for Big Hit. That’s not the good service and content Big Hit promised. Please change this !.Version: 1.2.2

Ship to AustraliaIt would really be helpful and Very convenient if you would give your Australian customers a reason onto why your incapable of shipping any of your products here in Australia. I personally don’t even try to buy from other online shops to purchase BTS albums because half the time it’s not legit, so I only ever do any merchandise transaction through the Weverse shop, so please do give us a reason into why you cannot ship here. I’m also very hesitant to believe it’s due to covid restrictions because I have received parcels from America, China and Korea. So please if you can, please do give us an informative reason towards your in incapability in sending merchandise in Australia. Thank you..Version: 1.4.3

BrokenEvery time I try to go to the pop up section of the shop, the app glitches and doesn’t let me go there or shuts the app down. It’s very rare that it will let me into the pop up section of the app and when it does, it just glitches and kicks me out at some point. It has been like this since the first release and everything I want always sells out because of it. It’s ridiculous.Version: 1.4.1

Please add an option for shipping to canadaI mean this app is good and all but please add a canada option..Version: 1.4.9

Shipping fee is expensiveThe shop is great. I bought a mug from there which I love, yes the shipping fee was more that the cost of the mug but I was prepared for that. I also had to wait a few months for my item to be shipped, again I was aware this would happen, so I was fine with it. However I ordered the Seasons Greetings package back in November last year, it was supposed to ship this month, still not have a notification to say it’s on its way, and now I’ve noticed when I’ve tried to order other items that there’s no shipping to the UK. I have messaged about the items I have on order, as I’ve already paid for it and it wasn’t cheap. Waiting to here back, but it’s disappointing that they have stopped shipping to the UK. The international sales all seem to be focused on the US..Version: 1.4.4

Customer Service is HorrificI’ll start this by saying the merchandise offered is great and I’m glad there’s an app for it. However, my customer service experiences have made me seriously pull back on what I buy in case there’s an issue. If you get the merchandise without it being damaged, great! If it’s damaged though? Be ready to get frustrated. The customer service team seems more like artificial intelligence rather than an actual human being responding to you, that or they’re stuck with a script they can’t alter. Half the time your question isn’t fully answered or they tell you you’ve put in the wrong type of request (apparently you should open a return request when you want to replace a damaged item instead of an exchange request….🤨). Overall, it’s gotten to the point that when I get something delivered I hope it’s not damaged because then I’ll have to deal with their support team instead of being happy my merchandise is here. Not the type of reputation you want to have as a brand. Also, if you live in the US be prepared to wait forever for the merchandise to ship. For some reason they can’t use statistics and data to make a reasonable estimate on how much product they’re going to have to ship stateside. You’ll see fans in other countries get their items several weeks before you do despite them having a distribution center here. Long story short-love the merch but Weverse shop…..get it together would you?.Version: 1.5.3

Poor customer service, shipping prices outrageous and no stock availableWhile it started out great and I was very happy to use this as an international shopper. I received my first few orders no problems. But (and here’s the big one) one of my shipments never arrived. I read all that I need to do to wait on the times for it to arrive and still nothing. I then contacted 1:1 customer support for information. They directed me to contact my postal service (which I had already done) and that was that. I emails a 2nd time advising this and again was given the run around. After 4 emails and 6 weeks of waiting on this matter to be resolved (items now 12 weeks over due) I have just been told to “provide proof” I don’t have it and that the postal service doesn’t have my item and lost it!!!! How am I suppose to provide proof other than the tracking? There are items that have been out of stock since the first week the app was released and you can’t ask them when items are going to be restocked or you get a nasty replay!!!.Version: 1.2.2

Add a Canadian optionHonestly ridiculous. Prices are over 2x higher for Canadians than Americans, and there isn’t any reason why. Honestly really disappointed..Version: 1.5.5

Never received orderI ordered the ARMY Membership and even after a full year I never received the physical package. I know covid was an issue HOWEVER other people in the UK who ordered after me still received theirs very quickly..Version: 1.4.4

ConfusingI received an email about not being able to ship to my address and to change it. I have not changed my address at all since getting the app and have had no problems with orders being shipped before. They have me a form to change the address but it was only for America. When I went to the app again to inquire about this issue the “contact us” under customer service was no where to be found. This was after the app was updated. Now I am stuck between emailing people telling me to go through the app for help and no being able to go through the app and I have no idea what’s going to happen with my order. I also have May things pre ordered that are gifts and “BE” that I am now concerned about. Very frustrating and stressful..Version: 1.4.2

What's the point?Why would this app be on the Australian App Store if nothing can be shipped to Australia?.Version: 1.5.0

Didn’t receive an order number even though I payedTook my money without order verification, this obviously theft crime. It’s so frustrating and no one is responding to my emails..Version: 1.5.0

AtrociousAbsolutely disgusting customer service for international fans that has left me in tears. I have had 2 items that have been lost for well over 2 years. I contacted customer services over 10 times about it. They send generic replies that make no sense and close the case without helping at all. I neither received a refund or my items. Getting any support from them when things go wrong makes me want to tear my hair out. It’s disgusting that they keep your money and do not even try to resolve your issues. I will no longer be giving them my business which is a huge shame since I have been a longtime supporter of BTS & make a point to buy their merch through official channels to support them and their label. But I’ve had enough. I’ll be better off going to other retailers from now on..Version: 1.6.0

Shipping—You should honestly take in consideration of other fans outside of America, Japan and South Korea, as there are many fans who cannot get in touch to official merch. For example, Australia, now, this country has a huge amount of fans surrounding the groups in this app and it’s disappointing that they have to go through all the hard work to try and receive merch without getting blackmailed etc. Although, we don’t know the reason of this happening, we’d like to hear why. I hope you reply towards this matter, thank you..Version: 1.3.3

Customer Service is awfulHonestly, if you ever have a problem with a shipment or item don’t waste your time contacting them. I got the same response 3 times with no results. I would give their customer service 0 stars if I could. I think they shouldn’t market as a global shop if they are this unequipped to deal with global fans and issues. This lack of caring about global fans has made me want to stop shopping there many times. I’m seriously very close to taking my business elsewhere where it’s wanted and valued and where the customer service didn’t just give you a generic answer all of the time..Version: 1.5.4

Avoid using. no UK shipping favouritism toward the USThis is basically a shop for the Americans. Does not ship to the uk. And areas it does ship to excluding the US has shipping fees higher than the product your ordering. Global is not global Weverse we need a UK/European store. Why do you not care about your European fans?.Version: 1.5.0

Ship to AustraliaSHIP TO AUSTRALIA.Version: 1.4.4

CAD MINEYI NEED CAD MONEY ON THIS!! I SHOUDN’T BE PAYING $100 WHILE AMERICANS PAY A CHEAPER PRICE.Version: 1.7.3

Not goodThis is the first review I have ever written and normally I am too lazy but this time it is too serious. I love bts with my life and the fact that I am missing out on their merch bc Weverse shop doesn’t ship to Australia infuriates me. Also this is more like a scamming business bc the prices r crazy high and it still sells out with no time to blink. Many armys r upset by this app. Pls fix it.Version: 1.5.6

To, WeversePlease add an Canadian shop option, I would like to support my groups as much as I can but I cannot pay $80 for one album when it costs $20-$30 for Americans. Shipping is too expensive and it would be so much easier if Canada had our own currency/shop with lower prices/fees. Please update this year!.Version: 1.4.9

Why Weverse is not able to ship to Australia?I really want to purchase BTS albums and merchandise from Weverse but it says shipping is not possible to Australia! Can I know why? Is it restricted due to Covid but how come I was able to get other stuffs from Korea during Covid? I would be really grateful if my doubts are cleared! That is the reason I am only going to give one star since I have no idea about your customer service unless Australia is removed from the restricted shipping area! Thanks!.Version: 1.4.3

Have more merch available or improve cartSo far, I haven’t had too much of a problem with weverse shop but it is extremely frustrating when you are in the middle of paying for a merchandise, and you get a notification to say that the item is sold out. Please fix your shopping cart to reflect that once an item is in your cart, it’s considered yours. A lot of us army miss out because of this. The other thing is, please shuffle your photocards so that when we buy a few sets, we actually have a variety of photocards and not duplicates. Once the above are fixed then I can give you more stars..Version: 1.5.5

It was nice at first but ehIt was nice at first. I can buy membership. But time goes by that the quality of the merch goes deep south. I can buy on other S.Korea’s merch that can ship to Australia but Weverse is the only online shop that’s lazy enough to consider. They also cancelled the orders before the lockdown without reason even if I’ve been giving them POSSIBLE solutions. It’s all about money now and not client centred. Really bad customer service..Version: 1.4.0

Bad and terrible customer serviceEven my love of BTS can’t blind me at how bad the customer service is on Weverse. They take advantage of our love of the bands they have on the site and rarely solve issues that they should be helping us solve. They’re not a small company, they get so much money from us, and all they do is raise prices and raise shipping costs and say to us that nothing is their problem. Things have to change, but I grow more dissolutions that they will change for the better of the fans by every twitter thread of their customer service..Version: 1.7.6

Pls ship to australia!I was so excited when the season greetings came out so i decided it would be a nice treat for me to buy one on weverse.. only to the find out that u dont ship to australia. pls add australia to ur shipping list! its very rare to find any affordable kpop stores online and in person for us australians!!.Version: 1.4.6

Add a Canadian shopVery expensive for Canadians compared to Americans.Version: 1.5.6

???How are you gonna have global as an option but only ship to the US, include Australia in the shipping options please. when the bts meal came out i was planning on getting the socks bc you guys said shipping would be available just for that, but 3 hours after the release shipping was available and everything was sold out already. please do better. i just want to buy merch..Version: 1.5.3

Need to ship to the UKI got a subscription and it’s never shipping to the UK, it’s unfair and every other company ships to here. Please sort it out! Thank you.Version: 1.5.9

Please add UK Currency (£)I love BTS but I can’t really buy anything because nothing is in UK currency and Shipping costs loads to get it to the UK Weverse please consider adding UK currency to your app and other currencies too for armys all around the world 💜💜 Thank you.Version: 1.5.4

Canada?Please make Canada available for shipping, I bought the bts membership last year and my stuff still hasn’t come. Also I want to pre order the enhypen album, but I can’t cause you don’t seem to ship to Canada. Please fix this.Version: 1.4.1

Can’t order things for the ukYou can’t order things to be deliberated to the Uk which I’ve been told by a friend they used to and now they don’t it’s just the US 😒 leaving us out of everything it’s ridiculous.Version: 1.5.0

SHIPPING WAY TOO EXSPENSIVE!!!Weply itself has great cheap merch so I was looking forward to buying the ARMY membership. As I was about to checkout, I realised the shipping was $35 to the UK?! This isn’t help 1. Due to the fact that the currency is only in dollars or KRW and 2. The shipping costs more than the actual product 😳 I’m extremely upset as I wanted be apart of the membership and join the raffle for concerts next year to have a chance to sit near the front for the first time! Big hit need to lower the shipping prices and get rid of the raffle !!! ASAP.Version: 1.1.8

No translations!!! (BTS)Considering the BTS fanclub membership is ‘global’ and many had to pay a lot of money for this, you would expect there to be some sort of translations for international fans!! There is absolutely NO evidence of ANY translations anywhere in my kit and I am so upset! The membership was made for international fans! Not just korean fans. me, and thousands of other ARMYs are so upset about this... please make sure there are translations on others. I am so sad 😭😭.Version: 1.2.2

Customer service is a messWhen it works, this app works well. When it doesn’t work, oh lord. If Weverse sends you the wrong item or defected items, be prepared to fight them for MONTHS before them possibly offering you a refund since an exchange is impossible if you live overseas. Even then, they don’t refund you shipping, just the product prices. It’s such a mess. They also make you jump through 10 hoops to prove your order was incorrect. Like they’re determined to make you give up and just take the loss. I love their artists but this is insane for a shopping app to not have proper customer service..Version: 1.4.7

Only spend money you can afford to loseShipping takes months from the time you order, and customer service is downright unhelpful. It takes six months or more to get your BTS Membership Kit, while they have your money. The last straw was ordering the BTS Festa calendar, which was supposed to ship May 30th, and did not actually ship until today (June 3rd). By the time it arrives, Festa will be 2/3 over. What is the point? You know what date Festa is already every year. Ordering from Weverse is a leap of faith that you’ll actually get what you ordered, and in good condition..Version: 1.5.0

Canada paymentPlease add $CAD and Ships to Canada soon as possible please. Us Canadian Armys can’t buy anything. Also I want to buy the BangBangCon Tickets but can’t because I can’t use Canada Credit card,The only option I have is PayPal but I don’t have that..Version: 1.3.5

Annoying customer supportCustomer support is absolutely useless! Has undeniably absurd process!.Version: 1.4.5

Booooooo🍅🍅🍅🍅Glitches, high shipping prices, slow to load items, payment, anything at all really. when merch drops, it doesn't even update from "coming soon." it just goes straight to sold out :) so there's no chance of buying anything. they should develop a website instead of continuing to work on a glitchy app 😊 reloads the app everytime you swipe out so you have to find your item all over again. Simply do not recommend..Version: 1.5.0

Reviews and RestocksI love how easy this app makes to get BTS merch, but I’d like to read and write reviews on the items. Especially with the more expensive items, I’d like to see people’s thoughts on them before I make a purchase. I’d also like to see restocks on older items. Some items sell out very fast after launch, and I’d like to have the opportunity to get them later. I would also love to purchase older concert DVDs! Again, the app is good, but I feel like with these changes, it could be great!.Version: 1.4.9

Never marks my order as delivered and mistakes with inclusions and damaged packaging1.) It’s probably because I live in a small city in Canada, but that shouldn’t be an excuse. It bothers me seeing my orders just end up getting marked with ”in transit” forever. Please fix this. 2.) I received my ENHYPEN albums today and the plastic case was folded and created a crease. I wouldn’t mind if it were small, but I can’t even straighten it! I previously ordered another ENHYPEN album, and they sent me the wrong poster. It was for the Dawn version of the album when I got a Dusk version. My albums were also wet. There was water on the clear story cover, the cd, and the outsides of the photobook. Everything was wet except for the inside of the photobook. It surely wasn’t dripping, but it was bad enough that it could potentially damage the paper on the album. On the bookmark, the ”peel to reveal the message” sticker wasn’t there. I also ordered the ENHYPEN neck pillow because I wanted the photo cards that came with it. I was extremely disappointed when the package didn't come with the photo cards. It must’ve been a limited time only deal, but I am sure that I had purchased it when the photo cards were still given out. The stitching on the neck pillow was also inconsistent. It was perfect, except for about 3 inches of stitching. That spot was stitched in a zigzag pattern and some of the stuffing was coming out! 3.) We should be able to write a review for products because how else would we be able to give them feedback about the merch we got? It’s beneficial for both the seller and buyer, so I don’t see why not? The sellers can see what they have to improve on, and if they get good reviews, they get more sales. The buyers would be able to trust the shop with reviews. We’ll be reassured that our money won’t go to waste. I also want to be able to help them see their mistakes, and inform other people about what happened..Version: 1.4.4

Terrible app shopTerrible communication and customer service, never resolve anything and just send a copy paste general reply. Missing orders even tho charge payment. This shop app doesn't deserve to carry BTS merch.Version: 1.4.7

Shipping cost and packagingThe shipping cost to new zealand is outrageous! its so expensive like pls make it cheaper to maybe $15 nzd??? also the packaging is really rough and sometimes it comes ripped and the product comes dented..Version: 1.5.5

AUSTRALIAN FANSPlease allow Australian fans to purchase from your website. We would like to support Groups through your app!!.Version: 1.6.2

Worst online shop everI am an ARMY and as much as love buying merch of my fav group ever , I rather never do it on this shop. Literally the worst ever experience with an online store. Bought the ARMY membership with kit over an year ago, and it cost around $75 and did not receive the kit yet. It has been more than 1 year and contacted the customer care 15 times in one year and still get excuses and automated replies. Literally the worst shop ever that I have encountered. Not going to renew the membership or buy any more merch from weverse. Had thought that since it is owned by BH, the service would be better and we wouldn’t need to give our money to 3rd party sellers to procure merch but this is the worst online shopping experience ever especially as an I-ARMY! Ridiculous shipping fees and they never deliver products! Lost my money and don’t know whom to complain to!.Version: 1.4.5

Horrible customer service and pricingTheir customer service can take weeks to respond to simple questions, there is absolutely no consistency to when you will receive your package even though they give you an exact date. there’s a major problem with obvious scalpers where they will sell out in a minute then resell within minutes for 400% of what it originally was and the shop is doing absolutely nothing about it as long as they sell out. their prices are already absolutely ridiculous and even BTS were upset and surprised with how expensive their products were. these are issues they NEED to fix.Version: 1.5.5

Shipping to AustrliaPlease add Australia to list of shop shipping countries!.Version: 1.4.9


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