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- 91.5SAFETY SCORE
- 4+CONTENT RATING
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Electrify America App Complaints & User Negative Comments 2024
Electrify America app received 48 complaints, negative comments and reviews by users. Have you ever had a bad experience using Electrify America? Can you share your negative thoughts about electrify america?
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Electrify America for Negative User Reviews
✓ Absolute JokeI pulled into a station with 5 chargers, and frustratingly none of which would accept my credit card. So I downloaded the app and became a member. When I tried to add my credit card, the app repeatedly told me to “check my payment details and try again”. I tried another card, same thing. I finally got a card to work, so I added the payment method to Apple Wallet. When I tried to tap my phone to the scanner, it told me my payment method was invalid. Luckily I had enough charge to get to the next station or else things could have turned out horribly. Ultimately, it’s ridiculous that I even need to download an app to pay when it just uses my credit card anyways. It’s ridiculous that I have to set up the app well in advance in order to charge my car. The app is pointless and poorly executed..Version: 7.4.6
✓ Need to discuss etiquette. Chargers are great. People, not so much.Outside temperature was 108. No shade. 1 charger was off line. Three people charging beyond 80%. 3 people waiting to charge. The man in front of me waited 1.5hr and I waited 45 minutes. I fortunately parked uphill from the chargers. I had zero range and coasted into the charging space when it was my turn. One woman unplugged and sat in the space looking at her phone until I got her attention and explained thru the closed window that there was a line waiting to charge. She didn’t seem to understand the problem. There is no way to get a queue started so people who are there first get next available. Just three guys standing in the dead space talking about electric cars directing traffic. Did I say it was 108 degrees? Slow charging cars like the woman in the Chevy taking up space in fastest charging station and a faster car can not reach top charging speed. Otherwise, a beautiful day in the neighborhood..Version: 7.5.1
✓ Can't rely on themMy car came with a free 3 year subscription for Electrify America. But for that subscription, I wouldn't use them and I've begun to pay for other charging services, like EvGo, rather than deal with Electrify America for free. Their problems begin and end with reliability. Case in point, they have 3 chargers in my local area. On the last 2 weeks, all have had at least 1 of their chargers down and two have had all but one charger down at varrying times. All three have had their charging speed throttled down to a third of capacity for that entire time. I havent had issues with lines at the chargers even though the free plan makes them the most popular in the area, but have had to abandon charging at them multiple times because they simply stopped working. The support staff has tried their best to help, but doesn't seem to be able to do much. I've loved my car and thanks to EVGo, charging has been easy. Electrify America on the other hand, they're just around. If I can use them for free, great, but I never count on them..Version: 7.4.6
✓ Can’t change billingI spent 13 minutes on the phone trying unsuccessfully to change to a no fee pass. First attempt on the app had an option for changing the billing. The app didn’t update my details. After that the option for a no fee pass disappeared. No amount of logging out and back in brought that option back..Version: 7.7.3
✓ Barely good, definitely it greatThe good: easily find and get directions to a charging station The bad: - must tap an icon for a charging station three-to-four times to select and view the details of that individual charging station. Use the app enough and this will bug you too. - filter doesn’t consistently work. For example, can’t filter to view only 150kw chargers and can’t filter out “level 2” plug. - when “the maximum power of a charger has been temporarily reduced in order to improve service and perform an update” (actual message displayed on a charger), the app does not reflect that information. - charge history is not accessible/displayed Not necessarily bad about the app, but still: - when an charger is having an issue, I have called customer service to troubleshoot. When unsuccessful and the agent admits that the charger is not functioning properly, the agent is not able to label the charger as “unavailable” In the app. Therefore, the charger remains available and more customers come to the charger and try again. The cycle repeats..Version: 6.15.4
✓ Couldn't get the chargers to workI recently bought a 2023 Kia Ev6 around 3 days ago and apparently with the purchase comes free charging at Electrify America stations. I found out this was a thing when my car had around 90 miles left so I made my way over to the nearest EA charger. When I got there, I immediately started having problems with the charger where it wouldn't register me unplugging it to start a new session. I also tried to tap my phone against the charger at the phone reader for the membership screen but it did nothing. I then tried swiping it and holding it against the phone reader multiple times but neither worked. I gave up and went to the guest screen to pay using card which then declined my card. It was working before and after I got there so after all my effort I couldn't even charge my car. I tried to contact the customer support number but the call failed all 3 times. I assume it was because of reception but I was able to call family immediately after leaving. Multiple other cars pulled up and had their own issues during my time there and all of them left without charging. Overall some of the issues I had weren't their fault, so I'm giving this 2 stars even though I have to wait until my home charger gets installed in 2 days to drive it again..Version: 7.4.6
✓ Not awesomeI use charging stations all the time. I drive electric vehicles, I test and repair chargers. I almost live at charging stations M-F. I see so many people struggling with this app. Many times I walk them through the charging process and get them going. Many of the problems I see is when there are failed charge attempts. The app cannot keep up with what’s happening in realtime. You have a failed charge attempt and you change dispensers and try to use the app to pay at the new dispenser and it’s still stuck on the first one. Or you complete a charge and continue on your road trip, get to the next charger 200+ miles away and the app still thinks you are stuck at the last charging station. Many times you get a successful charging start, so you walk away and go get a coffee or start buying groceries and the app will send you a notification “charging error” so you go back out to look and everything is going just fine. The app is alright, but I really wish it worked in realtime..Version: 7.1.8
✓ App A Little Clunky-Stations Not ReliableDid my first charge today since becoming a member. Went to an area where there are 4 stations. First station I went (350kw) to both said not operational. Next I moved over next to another car that had finished charging but had been idle for over 45 min. I tried to use the same station with the second connector and couldn’t get it initiated (again, this was a 350 kw station). So only one out of 4 possible 350kw station was working. Moved to a third station and hooked up to a 150kw and it worked. I couldn’t figure out how to use the app to register the problems at the site. Hopefully this will be seen and responded to. p.s. the apple wallet payment app worked just fine..Version: 6.15.4
✓ Poor usability, data glitches, requires force-closing appElectrify America’s chargers in my experience are not bad and I’m comfortable using them. However, I mostly only use the CarPlay integration to start my charge and avoid the app otherwise. Here are my main issues: - If you have any issue starting your session within the app, you have to force-close the app to get back to a place you can start again - Starting a charge from inside the app with swipe (it just stays on “Initiating Charging” for minutes on end, whether it starts or not) - When it eventually does show the charging state, viewing the time remaining to your target amount is wrong - it shows “-1 minutes to 0%” which is obviously a bug - The app launch animation is so annoying, just make it start up quickly! - The actual charger data - like which are available - takes too long to update after sessions end, like multiple minutes, which is ridiculous when people are waiting for chargers - Often, the app has old session info when you start it - for example, it said “charging” on it when I opened the app this morning and took a while to realize that was yesterday and I am long since done. Similarly, my CarPlay interface will sometimes freeze on that screen too, thinking I’m still in a charging session. The app overall is alright, but they’ve got to fix these issues..Version: 6.15.4
✓ Glitchy, needs UI/UX testingThe app is slow to load and poorly designed. As others have said, it would be better to design the ports with A/B as opposed to the charger ID. Often I end up relying on locals telling me which station works because about a third of the time, what the app shows and what in reality is available are two different things. Also please remove the option of showing me “future charging stations” — that’s not helpful in most situations. It would also be good to have integrations with Polestar, Google, etc as often I have to search across three apps to make this one useful..Version: 6.15.4
✓ Can’t update my Canadian cc.I can’t update my Canadian cc info on there even tho I’m doing the “00” trick. This is really frustrating. What I’m I supposed to do to travel at thanksgiving now!🤬.Version: 6.15.4
✓ Who created this piece of c***?Horrible app and it doesn’t communicate properly with the charging station or customer service. I stopped charging earlier at 60%, unplugged it, and drove away. The app then told me to remove the car within the 10min grace period, which was counting down to zero. Had to pull over to call the customer service. The rep stopped the session on the charging station but cannot stop the countdown on my app. Restarting the app or the phone didn’t help. Now several hours later it’s still counting… not sure if I’ll be able to start a new charging session again, or if they’ll charge me on the “overtime” for the coming days or weeks….Version: 6.1.0
✓ Wrong app or in the wrong storeWhy make this app available to Canadians if a Zip code is required?.Version: 6.15.4
✓ Hoping for some basic improvementsCharge scheduling on my home charger is not friendly. When I set up a charge schedule, it isn’t always saved (and no way to know but after the fact , i.e. it didn’t work). If you have a saved schedule and decide to manually charge you car, you have to disable the schedule and all the information is lost, so next time you want to use the schedule, you have to reprogram it. Simple features that are common to many apps that have scheduling are missing, e.g. setting the same schedule for every day of the week vs manually programming each day. Would have been nice if there was a physical “on/off” button on the charger that didn’t require the app to run..Version: 7.3.6
✓ The worst app and stationsMore than half of the Electrify America stations have broken card readers, so you’re required to use their app. Unfortunately, every time I try to make an account, it reads: “There was an error submitting your details. Please try again later.” Well here’s to 4 months “later”. No way to make a login via the website, you’re just redirected to the app. Which doesn’t work. So I can’t pay with card or chip reader, but I also can’t make an account? Does the company even want to exist? Don’t waste your time trying to plug in with this company, you’re better off waiting on a ChargePoint or Volta tap. There’s a serious reason they’re always “available”..Version: 6.8.3
✓ Stations are not reliableSince the end of June I’ve been in Western Michigan where there are few EA stations. I’ve been using ChargePoint stations and have found them very reliable. Individual stations are seldom not working—actually none have been down when I needed a charge. Today, I stopped at a fast station in Lansing. One of the stations was out of order (3). Another stopped charging after 10 minutes (4). It took over 5 minutes to get it going again. The rate was 50-90, well under the advertised 350..Version: 7.5.2
✓ No status at full map view now. Really EA?The latest update removes “Station Full” and “Coming Soon” labels at the full map view. Whomever decided to implement this change is worsening the EA customer experience. The filters still work, and tapping on a station reveals its status. But this map view change makes it much more difficult to gauge station effectiveness at a glance. It’s a terrible UI change that almost feels like EA is trying to hide their station availability problems and ongoing inability to commission “Coming Soon” stations in a timely manner. EA, you’re going to get more angry customer calls by misleading EV owners to full and unopened stations with this latest update..Version: 7.6.7
✓ App hasn’t worked properly for monthsI have submitted issues with the app functionality repeatedly and there is still no fix. The tech team always reaches out for the same info (iPhone model, iOS used and Electrify America app version), which I provide, then the app never gets fixed. For months, when I open it, I get the same message that says “Oops! Something unexpected occurred…” This message prevents app users from seeing available stations, beginning charging from the app, etc. Alone, this might not be a showstopper, but given the other issues like broken RFID readers, etc, it makes for a poor user experience that can add considerable time to a charging stop. 2 days ago I stopped to charge and every user was griping about how the app wasn’t working and they were experiencing the same problems I just described. Not an electrifying experience..Version: 6.15.4
✓ Super BuggyI get constant error notices with this app. For instance, I will swipe to start the charge and my car is charging, but then I get a message through the app telling me that the charging has stopped due to a problem. However, the car is still charging perfectly fine. Today I charged my car and now I’m getting text messages every five minutes (for the past hour) to give me my charging summary. These are super long texts and I have received four of them in just the time it’s taken me to write a review. I don’t know how to make them STOP! Every day it’s a new surprise from this app and not a good surprise..Version: 7.3.3
✓ Not working if you have IPhone 6 PlusHi was using this app and I am a memener since last year but now I am unable to use this app anymore can’t even update the app because I have iso 12.5.1 on my iPhone 6 Plus and when I try to use the app it says me you need to do the update and when I update it’s says you can’t download because you need the iOS 13 to use or download this app and my phone has the latest 12.5.1 IOS version so useless for me to need to call every time when I need to do charge my car and give all details and wait despite of reposting this issue so many times to the customers service issue is not resolved yet please do fix the problem a soon as possible so we can use the app.Version: 5.8.1
✓ Avoid thisI have been using this app since October 2021, and it has not been updated since that time. It needs some stability improvements and some other things. The app itself is very difficult when there is a problem in the box. I have had an electrify America box for nearly 2 years and I can tell you that the Wi-Fi does not work seamlessly. The app tells me that we can charge without Wi-Fi, but that is not so. Electrify America has good customer service, but when you’re dealing with a box, that is not responding, there isn’t much that even good customer service can do. Even they seem frustrated at the limitations of this app..Version: 7.1.7
✓ A very bad start!Today, I attempted my first EA charging experience. I have used ‘ChargePoint’ extensively in the past several years & they are SUPERIOR to this useless App! The only charging point close enough to me is at a Target location. All 4 DC ports were listed as “available”! After many repeated & unsuccessful attempts in under the extreme hot sun, watching others also experiencing problems, a guy passing by informed us that none of them have worked in months!!!!! Worse, this usless app does not even allow to ‘report a problem’!!! Electrify America: You are a DC charge company, the most advanced charging technology to date but your lack of management and customer service is more like 19th century era!!!!.Version: 7.5.1
✓ Location on map doesn’t always workI searched for nearby locations. It said none found. I then changed the location to where I knew there was one. It found one just 21 miles away. They need to allow users to indicate distance from home like every other location app. I see no way to integrate with Apple Maps or Google maps so I can locate stations on my route. I just now took delivery of the Lucid Air. It will search for nearby charging stations, but there is no way to restrict to Electrify America chargers only. This is important to me as I get 3 years of free charging at EA, and I know they have rapid charging for 300 miles of range in 20 minutes..Version: 6.5.100
✓ Pour les canadiensIl serait très utile d’avoir accès à l’application pour au moins savoir si les bornes fonctionnent, les canadiens peuvent utiliser les bornes mais sans savoir si elles sont en état de fonctionner, ça met arriver et c’est très désagréable de se fier que l’on peut utiliser la borne et de devoir en chercher une autre avec presque plus d’autonomie.Version: 6.15.4
✓ A little good, some bad.Charge status new info screen is great... - would be great to see the whole charge curve a la chargepoint’s app. - would be great if there was an iOS widget or a Siri shortcut to check the status etc, but even more priority, would be cool if a CarPlay app let you see the charge in real time, stop etc, this way if you hit stop while you’re in car by the time you get to the port it would be unlocked (EE stations take a little longer to release from the charge point than some other fast chargers, a nitpick) The latest update solved the issue with email addresses with a . In them, so thumbs up. Love that you can now see your current charge sessions info. The bad - There are several places in the Ui where it’s clearly not been tested on specific devices for all screens, with strange font sizes etc. the bad I showed up after having set up the new app and new nfc cards from it (was blindsided by the old one not working making me update etc), but it threw up a couldn’t find your account error. Then I went to start from the app and said there was a payment error.(nothing changed) A couple more tries and I got it working , but the software needs some quality control. In other news EE seem to be working a bit more reliably than last year, keep up the improvements!.Version: 5.11.3
✓ Critical UI flawsIf text size in iOS (Settings>Accessibility>Display & Text Size>Larger Text) is set to anything larger than microscopic — even if Larger Text is switched off — app won’t scale/scroll the screen to show critical buttons, so you’re stuck on that screen with no way to escape short of quitting the app. The only workaround is to reduce Larger Text size just to use the app, then increase it back when done. Even so, when entering text in important fields such as VIN, the field is obscured so it’s impossible to see what you’ve entered, or make corrections without deleting and starting over. There is no ability to set a search radius for nearby chargers, so it’s impossible to know where the nearest one actually is. Did the developer actually even test this app? It’s not ready for prime time and not worth the hassle to figure out. I’ll use EVGo instead..Version: 5.11.3
✓ Terrible software, reasonably good hardwareI got the home charger, and I have to say: The app is really bad. The home charger hardware is good (delivers the juice, feels well built, etc). Things about the app that are hard to live with: 1) the home charger has the ability to schedule charging. This is great for those of you on time-of-use pricing. However, the time window cannot be longer than 12 hours. So, if your TOU window is 15 hours, like mine is, you’ll have to pick which 3 hours to sacrifice (to lose charging automation in the beginning or end of the actual window). 2) sometimes, the scheduled charging just… doesn’t. I have no idea why. The customer service team told me to reboot my charger and that seems to have helped. This can be a big problem, since you’ll wake up expecting to be able to drive to work and be unable to since your car will not have juice. 3) the current charge status does not provide a graph of power vs time like some other apps, so you don’t get a full picture of how close your car is to getting a full charge. Sure, you can see how many kW and kWh, but that’s a bit hard to interpret. 4) the charging history contains all charging events EXCEPT the most recent. Why?!.Version: 7.1.8
✓ Worst customer service ever!!!!I drive for Lyft and I went to charge my car after a long fare. To be clear, I was 188 miles from home and the gate concluded at 12:32am in the middle of nowhere! There was a problem with the app and I was unable to charge my car. I called the customer service number and Daniella answered the phone. Daniella was polite and courteous. I asked her to help me and that I know they can give a one time free charge if the situation calls for it. So she asked her ‘leader’, a man called AJ, and AJ said no. I again, asked her to explain to him that this was a rather desperate situation and that I have (literally) no way to charge my car and that I am 2 1/2 hours away from home. I asked them to make whatever concession they could; a one time free charge, or just allow me to pay it later or bill me, anything that would allow me to get home as I was T 1% battery and I didn’t even have enough charge tk get to the next station. She asked, explained the situation thoroughly and again AJ said no. Essentially saying , we really don’t care, just go away. So like I said, worst customer service ever! Stay away from this company!.Version: 7.3.4
✓ No charging status & history for Home sessionsAs another reviewer noted, the app stopped providing charging status at home around July 1st. We are using the EA HomeStation Level 2 charger. App is up to date (version 7.5.1) on both mobile devices. Home router and charger have been through several power off reboots. Once when the status indicated not connected to our local network, we went through the app setup instructions again and that did restore connection status. However, the app is still not providing home session history. The “last charge” recorded for us was June 28, 2023. HomeStation does show that it is connected to our local network and still charges the EV as long as the EV is in the control of the charging session. The Home charging station session history was very nice while it was working and one can only hope that Electrify American restores this functionality in the near future..Version: 7.5.1
✓ Routinely loses transaction and session historyUsually it only loses one or two but today I went to review my charging history and and there is nothing. Nothing under transaction history either. Phone support just “escalates” and I wait weeks to get an unsatisfactory response..Version: 6.15.4
✓ Don’t Maintain Their ChargersTried to charge at a public station for a road trip. Out of the four stations at this location, only two were operational. Reported the issue via the app. Came back through four days later and not only had they not fixed the two stations that were down, but a third station was also down. I waited for an hour while a car charged at the one working station only for it to stop working before I could charge. There’s no value in the electrify America partnership that came with my VW when there are only two charging locations within 100 miles of me and one of them is never fully functioning..Version: 6.13.3
✓ A Work in Progress?I have been using the Electrify America system exclusively since August 31st because my townhouse has no permission to plug in my new electric car. The charging speeds vary tremendously for every pump I plug into (I have tried every pump at a location more than once) and one pump consistently wants to charge my car at almost double the KW of what my car is requesting. The pumps always display this behavior and I have never once seen a maintenance technician at any location. Why it usually takes me twice as long to get to an 80% charge as is expected is very frustrating! And I have reported these issues repeatedly to EA and to my car dealer once. October had better be a different experience or I am reporting these issues to my National, State, and local agencies!.Version: 6.1.0
✓ “Complicate America”Electrify America frequently brags, “we make FREQUENT UPDATES…” Some bragging right that is! For those of us in rural areas, not having real internet service, apps that have to be updated nearly every two weeks through our cell phone service results in getting “throttled” by our phone company because we have to make frequent updates. “FREQUENT UPDATES” is nearly the equivalent of your dealership telling you twice per month “we screwed up and you need to bring your vehicle in because we need to install different wiper blades.” Stop with the FREQUENT updates! Additionally, the payment method for EV charging through this app is not convenient. Why not make your app simpler by allowing us to PAY BY CREDIT CARD at the charging station? I’m fed up with this app and deleted it!.Version: 6.15.4
✓ Never work on the first try.I’ve had my Mustang Mach E for 6 months now and in all that time not once have I been able to just pull up to an Electrify America charger and plug it in and it work properly. Every time at every location I’ve ever been to I’ve had to take it out and plug it back several times. Sometimes as many as 10 times or more. What makes all of this worse is I have to wait for the app to realize that the charge has failed before I can even try again. The app will keep saying “initiating charge” long after I’ve had to unplug because it failed to start charging. This sometimes takes 2 minutes. Having to sit at a charger is already a hassle but to have to wait in between tries just to get the thing to START charging is absolutely ridiculous. EVgo never gives me any problems. I just plug up swipe to pay and it starts charging right away every single time. Electrify America needs to fix its issues ASAP. Once I close the app, I shouldn’t have to see “initiating charge” still on the screen for an additional 2 minutes. I honestly shouldn’t even have to plug it in more than once!.Version: 6.1.0
✓ Awful purchasing options, laggyI just want to make an account and save a credit card. Nope, confusions abound. Gotta select a “plan,” one of which is free (that’s not a plan, bro). Then I can’t just use my card straight, I have to auto dump money into my account in $10 increments. Oh and don’t forget a laggy bad experience where it asks me for location access multiple times (including demanding location access 24/7, which lol no you’re nuts) I think I’ll just stick my card into the charger. App deleted. Terrible experience, I hope this company either gets with the times or gets bought by anyone else with a less predatory clue..Version: 6.15.4
✓ Electrify America need improvement - both app and supportTraveling across country and therefore charging about 3 times a day for 2 months. I have 7 apps for different companies and use EA frequently. Hardware problems aside ( about 20% of the chargers are faulty) the app which normally works ok has just not worked during busy times ( this is Thanksgiving week). My guess is the account verification server EA uses is much too small to handle the traffic. I have had to use my Credit Card directly and pay the non-member fee. Back to the app, when it works it works, when it doesn’t work it is a pain, especially standing outside in 25 degree weather trying to get it working..Version: 6.15.4
✓ The Charging Stations are the problemThere are very few charge American stations here on the East Coast. And even fewer in the New York City metropolitan area. Here on Long Island there’s only one that’s convenient to my hom. I have a Honda clarity plug-in electric hybrid. It only works with the 50 kW charger and there’s only one of them at the charging station near me. The charger is constantly having problems and unavailable. The Customer service team is very professional and understanding and tries to be very helpful. But at the end of the day there’s very little they can do if the charger that is at the service area is sub par. I never have these issues when I go to other charging stations on other networks.Version: 6.15.4
✓ Did not work for meThis is my experience, albeit short. I downloaded the app, stopped at a station that had four units. To charge my EV, I tried to pay through the app without success. I called support who walked me through the steps. Still no go. I added my membership card to Apple Wallet, added funds. No go. Tried another unit at the same station. No go. Also, the plastic plug fits very tight into the car receptacle. I had some difficulty removing it. The cable rather heavier than competitors’. Tried to log into my account on my laptop: I could not: message problem with captcha but there was not captcha! The bright spot is customer service: prompt and competent (hence two stars rather than one.) Alas nothing else works. Deleting my membership..Version: 6.1.0
✓ Flaky AppI find this APP fairly flaky. I have created a bunch of FAVORITES a couple of times only to find them disappear a week or so later. Today the map in their APP wouldn’t even show their locations in Washington, Oregon and Idaho..Version: 6.15.4
✓ Horrendous!I bought an Ioniq and got a two year plan which sounded great. However, they have so few charging stations (I live in the 4th largest city in the US and there’s only 5 stations) and the ones that do work have NEVER have all the charging ports working and the ones that do work are throttled down to 50KwH instead of the advertised 150 KwH. I suspect they do this so that you’re forced to go over the 30 minute charging plan thus allowing them to charge you more money. In addition, the app rarely recognizes me when I sign in so I have to manually enter all my information every time I sign in. This morning when I needed a charge, the app showed no stations in the 800 square mile area I’d be driving which I know is false so here I am sitting at a non existent station with half the chargers out of service and the others taken and only charging at 1/3 the advertised power. On the bright side, their customer service people are helpful. Believe me, you’ll need customer service a lot with this company 😩.Version: 7.1.8
✓ UselessI can’t remember ever wanting to rate an app as badly as this one. The app always bugs, there is no ability to see payment or charging history and it freezes regularly..Version: 6.15.4
✓ Constant banner notificationCan't get the banner on the bottom of my screen to go away notifying me that EA app works with bluetooth devices. Not using the app and turning off all notifications doesn't make a difference. This is after going to FL Mall a few days ago (there's only ONE charger near Orlando, an area with MILLIONS of people) and trying to charge when half the chargers don't work and you're vying for a spot against Walmart delivery vans. Some guy was freaking out about missing his cruise. In other words, EA non-reliability has made for dangerous situations in some places. We got three years FREE CHARGING with EA and since I've NEVER BEEN ABLE TO USE IT, I deleted the app and will continue to charge at home. What a joke..Version: 6.15.4
✓ Incompatible with iPhone 5SI have been using this app to charge my car for about a year now, and a few days ago I opened it to find that an update was required, which would be fine except that it required iOS 13, which is not supported on the iPhone 5s (or 6/6 Plus for that matter). As a result no one in my family can use the app anymore, and we are forced to use a credit card or call them every time we want to charge (so we can’t check charge progress remotely). This is really disappointing since I have been very pleased with the rapid expansion of the network. I was considering purchasing a membership, but now it would be pointless. Even before the update, the app was incredibly slow to load, so much so that if I plugged in the car before finding the charger in the app it would often time out. Hopefully the incompatibility can be rectified ASAP. It would also be great to have an RFID card and web portal, which would alleviate this inconvenience..Version: 5.8.1
✓ Worked, until it didn’t.App worked well at first with locating charging stations and tapping card within mobile wallet to initiate charging. Now the app nor wallet membership card work reliably. Often get “payment declined” and a EA phone rep has to assist. The app also shows stations that are available as “in use” and stations that are in use as “available”. This doesn’t help because if you want to swipe to initiate charging from within the app you can only do so at stations that are showing “available” within the app. The app and corresponding chargers need more reliability built in..Version: 7.1.8
✓ Chargers out of serviceI have been using EA for 2 years now and it slowly but surely deteriorating; every single station i have ever been has at least one charger that is unavailable due to being out of order. A recent trip from Eureka, CA to San francisco took me 7 hours for instead of 4 and a half hour plus charging (1 hour, 2 stops) only one charger out of 4 available at willits, 3 cars waiting….. at safeway on Noriega street chargers running at 44KW instead of usual 115kw i get. Finally at BofA in los Gatos, ca, only one out 3 chargers working and charging at 62kw….,very frustrating i reported all of them, but call center cannot do anything but request service, rep acknowledged they are unable to start anything, they must request maintenance. I have seen chargers out if order for months. Really..Version: 6.15.4
✓ Lacking common sense featuresCan’t change account email or autofill CC payment info (add Apple Pay), and it needs text confirmation for new account or changes to account. Overall, the app has worked and not worked as expected, especially the pass in Wallet. Not surprised though given the constant issues trying to charge at stations. EA website/app development just doesn’t seem to know what they doing. You can even log into your account through the website like ChargePoint and EVgo. Does anyone there drive/charge an EV? Tried deleting my account to set up new and change email, but the “Create an Account” interface is a complete failure. It won’t autofill name, can only add phone number w/o () or spaces, email works, surprise surprise, but it doesn’t allow iCloud Keychain to autofill strong password. Unbelievable! Why does Apple allow these apps to be approved if they don’t have these minimum common features to work with iOS? I may as well just pay with iPhone (Apple Pay) at station instead of the app/pass since guest price and base plan is same cost and app is useless. Tried to create/copy password but it won’t let me paste it. Aaagh! Seriously! This is absolutely ridiculous. Has anyone there actually tried/used the app? Did they do any testing R&D with actual EV users? They obviously don’t listen to feedback. How complicated is it to design an intuitive UI? How does no one there see/identify the issues? Are they using another platform?.Version: 6.15.4
✓ Do Not DownloadThe "Terms Of Use" are completely disagreeable; it litterally says they can sell your information, of which you NEED to submit multiile degrees of information such as phone number, name, and email adress, before being able to view said "tou". They claim to allow 3rd party links and features in their app that they presume no liability over. and they revoke APPLES APP store policy, the one that is required for uploaders to follow if they upload an app to apple? is that even legal? section 16 for reference. and it keeps getting more and more sketchy as you read it. honestly, the price i am being charged to Charge is CRAZY expensive and i thought being a member would have perks but it is WAY to sketchy and insecure..Version: 5.16.0
✓ Canadians Cannot Use While TravellingThis app does not allow you to use a credit card that does not have a US Zip code, precluding all travelling Canadians from paying with it..Version: 5.9.1
🙂 Electrify America Positive Reviews
Electrify America works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Electrify America.
⛔ Electrify America Problems
