Flex - Rent On Your Schedule App Negative ReviewsFlexible Finance, Inc.

Flex - Rent On Your Schedule Negative Reviews

4.6
4.68918 star

Total 42 Negative Reviews

Flex - Rent On Your Schedule App Complaints & User Negative Comments 2024

Flex - Rent On Your Schedule app received 42 complaints, negative comments and reviews by users. Have you ever had a bad experience using Flex - Rent On Your Schedule? Can you share your negative thoughts about flex - rent on your schedule?

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Flex - Rent On Your Schedule for Negative User Reviews

Monthly issues!When I initially signed up with Flex, I figured this would be great. Especially after giving access to my rental portal….I was wrong! Every month, since I signed up almost 6 months ago….I run into the same issue monthly. Even with access to my portal they question my rent amount…monthly. My portal breaks every charge down but again , it’s questioned and I receive multiple emails a day saying my account needs attention because, clearly no one is looking a the breakdown of charges on the portal. I reach out to customer service monthly to try to rectify the issue but, somehow the following month….same thing. After sending 4 emails to customer service, no response. Until, I went into the app and manually put in a different amount. Now, 2 days later customer service responds saying my rent is paid. I know it is now because, I did what Flex was supposed to do. Please do better because it’s more a hassle trying to contact Flex every month than to just pay my rent in full. My rent has never be paid after the 1st of the month until Flex! Please provide a customer service phone number because clearly the email process isn’t effective. Flex is convenient for splitting payments but, all the fees and lack of customer service is not okay!.Version: 2.1.1188

Customer service is a JOKE! The app is TRASH!The customer service is only through email and they just regurgitate the FAQs at you constantly without actually trying to help your specific situation. They think we must not know how to read. If I am contacting customer service it’s 9/10 my last resort. They try to push all the issues on your property manager to get you to go away. Pathetic. I signed up a month ago and the app said everything was working. It has shown the same message this entire month. The first came and said Flex is in progress and will notify of me of issues. It never paid my rent, never charged me a dime, and never notified me of an issue. I had to contact them. They said there was no balance on my account yet I can see the bill plain as day. They tell me to update my property through the app as if THE FAQs didn’t already say that. I did that several times before contacting customer service and have to wait for a reply. It is now the 3rd of the month and if my rent is not paid today I will be charged hella late fees. They said if it doesn’t process by 3pm email again. So y’all can ignore it until tomorrow and say oops? So stressful and bogus. I will just continue to pay my rent myself. Sounded too good to be true and IT IS!.Version: 2.1.322

User be warned! Read the fine print!I had been using this app for a few months now and was generally happy with the service until this month. There seemed to be a glitch and for some reason did not draw from my account. I was never alerted by the app that there was any problems like a missed payment or anything like that. I only noticed when I checked my bank account and saw the app still had not drawn from my account that there was an issue. I tried to contact customer service, which btw they do NOT have a contact number, so I sent an email. When they finally got back to me the representative told me that I was outside of the grace period and there was nothing they could do. Even though, I was NEVER alerted there was an issue with payment not being processed!! AND even though I contacted them within the grace period but they got back to me outside of the grace period there was nothing they could do!! In the fine print of their user statement it does say the app may have malfunctions, and it may NOT WORK PROPERLY. But they are NOT obligated to make it work for you no matter how long you’ve been a customer of theirs. They will say sorry for the inconvenience and invite you to try again next month. If you can find another way to pay your rent, you should do so because this is a risk, and they are NOT OBLIGATED TO THE FUNCTIONALITY OF THEIR APP..Version: 2.1.1055

PaymentsThe base idea of flex is great! It gives you the option to pay rent in increments. What I DISLIKE is the response time and the fact you can’t call on the phone go speak with someone. I had a terrible experience with one lady named Jani. She just didn’t respond fast enough to resolve my issue. She then stopped responding all together when i was trying to get a payment processed. I had to submit a whole new request to get a different person to work with. I also DISLIKE the fact we can’t simply make the payment ourselves at our on convenience since they sometimes take forever to respond. I should be able to log onto the app and process a early or missed payment by myself without having to wait for someone else to do it especially when there are deadlines for payments. Example If i don’t get paid until 5:30 and the payment must be submitted by 6 i can process it myself to make the payment on time instead of hoping someone’s messages me back in time to avoid late fees. They should really fix their contact options and make it easy for people to make a payment themselves on the app..Version: 2.1.931

Not very flexible!!!First they have the worst customer service. I wanted to reactivate my account and was told I contacted them too late in the morning the. Ok fine I attempt the next month and was told that because I did not have the funds in my account the previous time I used flex I could not reactive. My pay cycle was changed at my job to which I had zero control over AND I contacted them to ask for an extension by one day and was told no. BTW contact is by email one because they won’t give you a number. Even though they said they would not extend it a day - they did but the funds were not there because I had to pay my rent. If they would have said they were going to charge my account the extra day after their 5 days it would have gone through. Again not my fault for lack of their communication. Then when I emailed to start back up I was told in correct information about when the payment was missed which was June and they said August. I messaged back to say I’m not sure you have the right account and was rudely told they would not approve me and I could delete the app. This is unfortunately the only service like this my complex offers and I wish it wasn’t. Please work on your customer service skills and your lack of compassion for a customer that had no control of a situation that you’ve no made it difficult on..Version: 2.1.923

Deal with Them at Your Own RiskDon’t use Flex. I read all the terms and agreements, the lending disclosure, all the documents that they have you sign and no where does it say that 1 PM on the 5th day of the month is when they cut off paying for your rent. They repetitively state the 5th, the 5th, the 5th with no time accompanied. I had money ready for them to take out on the 5th at 7 PM and they would not take it because they said that their cut off time was 1 PM even though they attempted to pull from my account at 3 PM. They called it a courtesy pull even though it’s not a courtesy because they say everywhere, the 5th so a courtesy would be the 6th, not the same day that they say you can still make your payment. I live in a low income complex, I’m already struggling to make rent so when I signed an agreement knowing that I have to the 5th to pay, I’m thinking to the 5th to get my funds together. If it was concisely stated that 1 PM is the cut off then I would have know to have it ready by then, but I did not know so I thought that I could make the payment anytime on the 5th. Now I have to pay $1230 by the 10th or my complex will begin the eviction process. I tried pleading with Flex’s humanity but they do not care, morally corrupt because I’m still paying a monthly membership fee and still have to pay an annual fee even though they didn’t pay my rent..Version: 2.1.1368

Horrid service!!!!!!!I was recently a member of the flex payment app, and was able to use Flex to pay my rent for one month when suddenly, Flex decided that my account had a balance on it that even though I could prove wasn’t on it, and the rental office itself also confirmed Flex eventually stopped helping me they would not allow me to change any information or support my claim, and as a result I wound up having to overextend myself, which in turn dropped my credit score and caused other delinquency‘s to show up they then proceeded to cancel my membership and make me wait 30 days and now that the 30 days are up they have resubmitted my credit info, but now Deem that my score is too low to use even though me having to overextend myself flex played a part in. The responding between us was horrible and I have received little to no help from Flex. I would not recommend this to anyone as it does not serve the people and they barely respond back to you I guess in all totality I should’ve known better. Mike Hires My family and I were negatively affected by their actions, and unfortunately, they failed to rectify their mistakes. Despite their claims of honesty, it seems that they have been nothing but dishonest!!!.Version: 2.1.1422

Great Concept, But Needs ImprovementBefore I start complaining I want to say that, Flex did pay my half of the rent in full on the 1st of the month, which was good. However, it takes them way too long to process your payment and take the money out of your bank account(It’s been processing for 2 days now). I was worried that my account would overdraft, as I have other bills being withdrawn from my account, so I had to reschedule those payments(inconvenience). The “customer service” team has no idea what they’re talking about half the time and send generic answers that you could have pulled up on the website. Customer service does nothing but cause more confusion. I’m actually going to deactivate my account after my 2nd payment is withdrawn because it’s a little bit stressful. Suggestion: We shouldn’t have to submit a request just to make our second payment EARLY. That makes no sense. Like Klarna/Afterpay/QuadPay, there should be an option to payoff your balance by simply inputting your card or bank account information. If this app is supposedly supposed to make things “flexible” why do you guys make it so hard to make an early payment or reschedule? We should be able to go to the app and do both without having to contact your terrible customer service team. This would be the perfect app if those options became available to users. It would also be better if you guys had a better customer service team..Version: 2.1.278

Hidden InformationSo, when I first joined Flex I was under the assumption that it would draft the amount of the price for each BI-weekly payment. Upon 2 days to paying the rent it notifies us that there must be a balance of so much before they can’t pull the amount out which completely blindsided me. If your going to offers a service it’s important to go ahead a lay out ALL OF THE DETAILS! This is really frustrating to find out information on such a short notice. Also a hard credit pull after the first month has been paid but I honestly don’t know if I will stay that long. It takes FOREVER for the payment to process from the account and due to the fact that you must have a balance of so much before they pull the amount out causes more financial burden due to having to cover other things and ensuring you have over the amount to make sure they will still pull the Flex payment out. I think this is a great idea but there is much more that needs to be addressed. If your offering financial liberation by allowing multiple payments then you have to understand what a inconvenience it is to have to hold money to make sure it goes through meanwhile other things are piling up waiting for Flex to deliver. I’ve only used this one month and I don’t think I’ll be going back..Version: 1.8.1

Warning, DO NOT USE!!*edit* Based on other peoples reviews on here, I emailed the one they’re replying back to peoples concerns. I have no heard back from them for 5 days. Do not fall for the “We couldn’t locate your acccout. Please email us” responses. Flex will NOT help you. Hello, I’m writing this review to warn the next person Flex does wrong. I thought this app and service was great, especially with splitting your rent in half. After setting up Flex & completing my first payment. I attempted to change my card on file and received and error because I typed in the wrong expiration date. Mistakes happen. I enter the right expiration date correct and received and error message saying to contact my card issuer. So I call Chase Bank and they stated they saw a rejection because of the expired date being wrong but no other attempts after. I contacted Flex, and after 1 week and half. 3 calls to Chase Bank fraud later… this company, Flex, gives me a resolution. They state that I should 1. Get a new card and try again 2. Ask a friend if I can use their card and pay my friend directly monthly 3. Keep the current card on file and cause my other account to over draft. Basically Flex said, it’s not our problem, it’s yours. They never called me or tried to make it right and now I’m stuck with them over drafting my other bank account because they cannot fix their system. DO NOT USE THIS SERVICE..Version: 2.1.1124

No customer supportThere’s no actual people you can talk to. The computerized support is iffy. I sent 3 emails 3 separate days to reactivate my account and only received 1 confirmation maybe 10 mins later for the 2nd email I sent then an hour later for the third. They then send an email saying the my can’t tell you if your account can be reactivated until a couple weeks after. I was denied and I have no idea why other than I paid my rent in full for the last 3 months and have not used the flex app. Now that I need it, it’s not an option. False sense of help. Update: I was told to reach out to flex again via developer comment below my original review and now I’m just convinced they tell you to reach out to save face on reviews. They just tell me the same thing again. They said I had insufficient funds august when I paid my full rent, ok but can I reactivate it? No. Why? Because they said so. They tell me to reach out when I get the same answer AND the same customer service rep, KARY. I don’t know who they are paying to leave comments but this app only looks out for themselves. If you don’t use them, they can’t charge their fee in the middle of the month so I guess that’s why they aren’t very helpful. Also I found out they do “soft credit checks” and if you’re 550 or below you don’t qualify. Mine is above 600 and it dropped 28 points since having the app. Penalized the poor is the vibe I get from the app. Use at your own risk..Version: 2.1.878

Horrible supportIf you have ANY need for support you will not find it. The email contact is the ONLY contact method. I was given generic responses “don’t worry” and “you should receive an email confirmation by end of day” and “apology for the delay” etc. etc. Just hollow/fake support with no solutions. I’ll update my review if they end up changing their support but I highly doubt it. Too bad because the service of splitting rent would have been awesome. Guess I’ll look into other rent services from other companies that have better customer support and maybe even an actual phone number I can call instead of a dead email like flex. Update: like most others you see, November rent wasn’t covered; due to a technical error on Flex’s side. Per their website “What happens if my rent doesn’t get paid on time and my property charges me a late fee? …However, if there is ever a delay in rent being paid due to and issue on Flex’s end, we will reimburse you.” I’m going to wait to see if they will correct their mistake or not. If they reimburse people like they should then I will continue using them. If not, then this is a nail in the coffin for this particular company. I won’t be using them ever again if they don’t reimburse for the late fees they caused..Version: 2.1.1003

Soso pleased...🥴I have been using Flex for several months and it had been great, but one time, just one time, I had some major hardship and was low on funds that my first part of my payment didn't go through, do they suspended my membership. This was supposed to be just intl the next month. The downside of this is that they wouldn't allow me to request a re-evaluation of my account to determine my line of credit, because it could change to them lowering it...🤷🏻‍♀️ even for a first fall...🤦🏻‍♀️ Anyway, I couldn't request to resume my membership until the 3rd, when my rent it due by the 5th...🤦🏻‍♀️ Well, the 3rd had come and I've been trying to resume my membership and I keep receiving a message that my membership is not approved to be reinstated, but they don't explain why. So I tried reaching out to someone all day and still, it's 6:40 PM, MST and I still haven't been able to speak to anyone. I've been trying since 3AM, MST...🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️ Now I'm stressing that my rent won't be taken care of on time unless I pay it in full, which will put me in an even worse hardship financially...😠.Version: 2.1.1443

No customer service. SCAMAbout a week before rent was due at my new apartment I get an email from Flex claiming to be an alternative way to pay and split up the payments over time. I decided to go for it and signed up, got approved, and paid for the first half of my rent (460 dollars). The next morning I have an email saying that they are not able to pay my rent, but they have a self submit option (bank account info for me to enter) which will cover my rent. All is well right? Nope. My apartments resident portal requires bank accounts to be confirmed through a micro transaction of .01 dollars. All I need is the three letters that are on that charge for the bank. This happened days ago and I have been reaching out to Flex ever since. They have no customer service phone line, their system for helping you is an email service that I have received zero help from. In fact I don’t even know if real humans work at this company. Don’t believe me? Read the replies to every critical review of this app, they’re all the same automated responses. It is so frustrating that I am now down 500 dollars, will be receiving late fees from my rent, and have no idea if I will be receiving help with my rent from flex or get a refund. If you are thinking about using this service. Just don't, it has caused me so much more stress than I can handle. I will be reporting this company to my bank and if you are having issues I would recommended you do the same as well..Version: 2.1.1368

The best thing to happen to me financiallyFlex Is a life saver. As a very independent, young woman trying to make it in this world - I thought I never could, until flex came along. I found out about flex through my current apartment complex and really the only reason why I am renewing my lease is because of FLEX. The world is tough and trying to work 40+ hours a week and being a current student was hard but flex helped me manage my money and put food on the table with a roof over my head at the same time. •Flex helps people who can’t make that huge rent payment all at once and conveniently splits your rent in half for you to be pay it whenever the best financial time would be for you. In the beginning I was struggling a lot with everything sometimes would have to reach out to flex customer service for some questions or adjustments to my account and my stress would get to me and I was not that nice and what did I receive in return? •Probably the best customer service I’ve ever had, they actually made me a little more calm and feel better after emailing them. I really appreciated the customer services patience and respect.. I owe flex more than a good 5+ star review just because I am currently living in one of the nicest places I’ve ever lived in my life and that is only very conveniently possible because of FLEX 💜 . Thankyou flex - a very happy and thankful for your service user.Version: 2.1.1234

WHY DONT THEY HAVE A LIVE CHAT OPTION***UPDATE*** I was able to resolve the issue directly with my property, but I’ve still decided to pause my membership given how difficult it is to contact someone at Flex. I’ll consider reactivating if/when they get better means of communication. Rent is too important to not have any way other than email to communicate. Been using this app for months & it truly was a help during times when finances were incredibly tight due to layoffs. However, now after months of no issues, I receive an email that says I need to self submit rent. I use the bank details they provided to self submit & received a payment receipt from my property. The funds were taken from my account from Flex. However, 4 days later I get an email saying the self submit window closed & they can’t pay my rent. The apps says they’re pending confirmation of the self pay payment. I’ve emailed multiple times with no response. It’s ridiculous that with something as serious as rent there’s no way to chat or call a live person. This is enough of an inconvenience to consider cancelling my membership..Version: 2.1.1188

“Service Issue”I recently signed up with flex and was a bit hesitant because I do not play around with my bills. This month I needed a little wiggle room so I decided to use flex. When I setup my account, my property was listed. I checked my portal, my rent amount was posted timely on December 1st. I checked my account throughout the day and there was no activity. I woke up this morning to find that Flex charged my account overnight even though I received a message in the app. This message stated that they were unable to submit the payment but will provide me with self-submit account info that will pay my balance to my apartments and I would continue to make my 2 payments to Flex. I do not understand how Flex was not able to make the payment directly since my property was listed when I signed up. I decided not to move forward with Flex because, AGAIN, I don’t play around with my bills. I canceled the service and my money was credited to my account instantly. Today is the 2nd, I will not run the risk of my rent being paid late waiting on Flex to submit the total amount on their end. It’s unfortunate, I was really looking forward to this service and being able to split my payments into 2… maybe next time..Version: 2.1.1050

App is great when it works properlyThe point of the app is great…. But only when it actually works. The support option is completely useless when the app is broken because all you get is a bot that replies to you. As if I didn’t know how the app works. Like I’m contacting support because your app is broken. I currently can’t change the date of my second payment but all I get is a bot when it comes to that. The menu doesn’t give me any other days to change it to. It let me change it this month but now I have zero options for this month so now I don’t think I’ll be able to make my second payment on time because the day it has chosen won’t work. So thanks flex for your broken app and broken support. I really appreciate the lack of customer support your app truly has. If the support was better, I’d rate it 4 stars. And only because my payments also used to be half and half like it should be when you split it but now one payment is nearly $20 more than the other and as an hourly employee, extremely inconvenient. And the fact there’s an extra charge on top of the monthly fee for using your app is absolutely ridiculous. I shouldn’t be charged extra when I already pay a membership fee and it’s not a small fee either..Version: 2.1.1267

They don’t like when you don’t need themI used it for a month and between them saying they don’t charge late fees but you should make sure you have the money in your account if you don’t otherwise they spam your account with the charge until the money is in your account they will charge your account about 6 times everyday until the money is in your account they make it seem like there here to help but there not because doing that racks up overdraft fees on your account based on your bank of course they also charge you 20 dollars for the service that also makes no sense because if your in the business of helping why charge $20 and for the people who need this type of help $20 is a lot im saying this coming from a place of needing help at first then my situation changing and me not needing this at all because breaking up your rent payments into 2 payments then having car notes light bill phone bill car insurance and a gas bill this makes no sense just pay the rent all at once but also when you cancel this if you don’t pay it in the same month you canceled it way you get paid 2 days later but it’s the 1st of another month but you canceled it they charge the same $20 dollars like you used it for the whole month that they didn’t even pay the rent for I wouldn’t recommend this it’s just a long term problem for a short term fix and I know it sounds good because of the holidays coming up but this is not it happy holidays.Version: 2.1.322

Terrible.This company is a fraud and joke! Will leave you on edge until they disconnect you on the day they’re supposed to take money from your account. I am updating. Right before everyone received their stimulus I was contacted by this company about the horrible service. We were approved for March, but wouldn’t you know? The day before we get paid they unlink the account because we were negative at the time (even though our paycheck was going to cover everything and still leave us with money!). When we signed up and were approved there was never any mention of having to have over the amount they would pull in your account at all times.. even though the money they pull is set to be drafted on YOUR payday! That’s deceptive. Tell the people signing up and apartment complexes the reality of your system you’re offering! People live paycheck to paycheck who typically use these services. How do you expect that there won’t be times where a persons bank account is withdrawn? They’re still going to be paid on payday folks. So you can always withdrawal your half of payments each paycheck. Flex is not only lacking transparency, there customer service is rude. Please avoid this service. If it wasn’t for the stimulus we would’ve been insanely screwed in April due to Flex!.Version: 1.8.1

Worst company ever!!Do not use this company. I tried to use this company to pay my rent. I put in an application, set up the account, and I was excited to use the service. But I wasn’t able to set up the account fast enough for it to pay my first months rent. Then the following month everything was in place. I had my first payment ready for the original amount that it told me. But the night before the draft was supposed to come out my account was changed to a different amount due to fees that was not on the first months rent. There was no email notification, notify me of the change. And I had to literally find out through going on the app because I noticed that my account still had my first draft money in there. I tried to reach out to their customer service. There was no live person to talk to to plead my case. Then, after putting the account on pause, so that the company did not overdraft my account for the first payment the company put my account on hold. I sent an email to the company they said that I would have to reapply. Or wait 30 days. So I cancel the application to reapply and now I’m in eligible because of a delinquency. And you have to link your renters portal for the application. Needless to say DONT USE this company..Version: 2.1.1403

Good Concept, Needs to Expand MoreGood concept, but very bad at communication. I had signed up and was approved and was ready to go for the 1st of next month. Everything was great. Then LITERALLY ONE DAY BEFORE THE NEXT MONTH, they email me saying my property management doesn’t support flex???? Why didn’t you tell me this before?? Why even approve me and have a chat with me and go through all this just to tell me I’m not supported on the very day before rent is due. Such an inconvenience! Thank God I worked a lot of overtime this last two weeks and hopefully I don’t miss this rent. I don’t really understand why my property management is not compatible anyway? I have RentCafe and I logged on and link everything correctly. Why do you have to have support with my actual property management? Can’t they just pay it and be that simple? There’s millions and millions of property managements out there, it’s unrealistic to support every single one out there. Just being linked up to RentCafe or whatever app we use should be enough. I’ll be looking for a similar app to this now. All in all, great concept, but such an inconvenience. This app isn’t really big yet so if someone could make a competitor and execute their mistakes, you’ll have my money and many of other people’s money..Version: 1.6.4

I have given them so many chances!Here I come again - with another month of my rent being paid late by flex who claims my rent is not posted to my rent portal to which I sent a screenshot proving it is and still haven’t received a response. After last months fiasco of having my rent paid 4 days late for the *second* time, Kari the manager ensured me we were all squared away for this months payment. I even reached out a couple days ago to double check and confirm I was squared away and there would be no issues. The first comes around and my rent was not paid on time, as I had feared. I am FRUSTRATED!!! I’ve went out of my way to make sure they have every bit of information they could possibly need to ensure my payments are made when necessary but they fail me every month. As a single mom who struggles to pay the large amount of rent every month, flex is my only option to keep a roof over my child’s head yet every month when rent rolls around I am fearing I will be evicted because flex NEVER pays on time. The app states they will reach out if an issue arises while paying the rent yet every time it’s a day late I’ve had to reach out to see why it’s not been paid. Never ever have they went out of their way to notify they have ran into an issue so that I can get it fixed. Ontop of everything this is a service I am PAYING for and have never once had them pay my rent on time as they are supposed to..Version: 2.1.574

Won’t close or update account they are a risk!!!!I have sent multiple request to them in regards to updating the property I’m going to be paying for because I’m moving. And they have never updated it. I did it before the holiday I’m doing it today I sent multiple requests about them pausing the account so they can just have a pause so I can update it in December if it takes a few more days and they think. They haven’t responded anything they have no customer service number to call and speak to someone who is a person. They only do email and then they sent an email saying they have high volume so they don’t reply to emails. No one is there anything to update my account I have a old phone number that I’ve already updated three times in that works if I’m trying to log into the app but if I go to my account details it’s not listed. The app is good when I first got it but it’s jank it doesn’t work you can’t cancel membership in the app but they tell you because I cancel but it disappeared so basically they don’t want you to cancel you have to send them an email from you so keep your account open against your wishes because you can’t cancel in the app anymore you have to send a request. So it’s a trap y’all.Version: 2.1.1027

Recent Changes Ruined a Great ServiceI’ve been a Flex customer for over a year and it was awesome! I live in Florida which means high rent and low wages, being able to split my payments without anxiety was amazing for both my wallet and my mental health. However, at the beginning of this month we were alerted that due to policy changes they would only be covering a portion and I didn’t find out what that amount was until near the end of the month and the new policy goes into effect 2 weeks later on the 1st. Naturally, in this current economy this threw a wrench into life and wasn’t nearly enough time to figure something out. I understand this is a business and changes happen, I just wish there was more time provided. Unfortunately, due to these changes Flex really isn’t as beneficial for me as it has been. I’ve never had an issue with the app or the company prior to this, customer service has always been timely and fantastic in my experience so if you are in need of a partial payment solution or have a really awesome credit score (which if you did it means you likely have your life together and therefore don’t need this service) then definitely go with this company!.Version: 2.1.1253

Used to LoveI’ve been using flex for I believe about two years. I’ve only had one previous issue that was resolved. However, Flex processed my rent payment on the cut off day (which is the 5th of the month), took the money from my account, then my portal had an issue so it didn’t pay my rent. I was emailing all day on the 5th to make sure it went smoothly, then realized it took the money out so thought I would be okay. I was served a notice to my door later on that day & checked my portal to see the rent not paid. I received an email finally on the 6th that my rent portal wasn’t working & I reached the cut off. Confused, I showed my bank statement that it paid & they said it was “pending” doesn’t mean processed. I was frustrated the rent didn’t go through my portal & NO ONE contacted me so I can correct the issue before their cutoff. Rent processed at 11am then they had the whole day to contact me & didn’t, now I am permanently unable to use Flex & also unable to pay rent. There needs to be a way to process payment on the app to avoid having to wait. & there should be better communication when there are issues. The fact they couldn’t make an exception when I still have the funds “processing” is beyond me. Thank God for savings..Version: 2.1.682

Do not depend on this service have your rent money in full just in case!!Make sure you are prepared to pay your full rent payment without Flex help. Even after reading the negative reviews I decided to give flex a try to give myself a little financial breathing room. But flex did not work. Getting someone to respond is a nightmare especially when it has to do with something as important as rent payments. Great concept but it’s clear they haven’t worked out all the bugs. My rent was due on the 3rd I was finally responded to at 9:09pm on the 5th. Lucky I had already went a head and paid my full rent on my own. They said it was a payment processor error. I would have had to pay late fees and everything if I wasn’t fully prepared to pay. I’m just going to cancel my account and since I have heard they still try to charge you after wanting to cancel membership I’m going to put a random prepaid card on file and take my bank card off. Last thing I need is a company who only communicates via email popping back up later taking half my rent money out of my account by accident later down the road as some others have been saying in reviews. Please check the reviews on Facebook and comments under Instagram before using this service. I hope in the future they can fix all the bugs as this is a great idea just poorly executed. WOULD NOT RECOMMEND..Version: 2.1.845

Not sure where they're buying reviews from...I have used flex for 3 months, only 1 of them willingly. The first month they didn't withdraw the right amount to pay for my rent, because there was a credit on the account from when I paid my move-in fees. Ok cool, I'll just cancel it. I opened a case the day before to cancel my payment (no, you can't just press a button. You have to start a case with their garbage customer service team) but it turns out it takes them 2-3 days to respond to your case. Ok, cool so I can't cancel it. Just wait one more second though, it gets better. They didn't show the payment scheduled, so I thought they actually were able to cancel the payment, instead they just withdrew the money both times that month without notifying me in advance. I get paid on Friday, and they withdrew mid-week unexpectedly, which over drafted my account. Fast forward, I decide I'll give flex a chance again but I know now that there's a deadline for when to submit changes. So I submit for reactivation with 3 days before the date of payment, 2 more days than required! And still, they don't get back to me on time. There's no way to contact them by phone, and I'm 90% sure my case was auto-closed because I'm only receiving automated replies from them now. Without a doubt, this has been in my top 5 worst customer service experiences, and I work in customer service..Version: 2.1.322

Bugs, bugs, more bugs, no customer serviceIt’s convenient to have for the sole purpose of splitting your rent payment in two. However, after using the service for various months, I can say that 9 times out of 10 there will be some sort of technical issue where I either have to self submit my rent payment, or flex needs me to update the rent amount even though they are already linked to my property’s payment system. Last month they debited my account for the first payment but it was “pending for 4 days” and then it dropped and they returned the funds to my account. Which is very frustrating. This month it didn’t automatically pay my rent, so I had to self submit my rent payment using a “virtual debit card” that flex gave me. My property charges an additional $50 service fee for using debit cards instead of linking your bank account. And flex says any third party fees will be added to my flex payments. So essentially I am paying an additional $50 because FLEX HAD AN ISSUE PROCESSING THE PAYMENT AS IT DOES EVERY SINGLE MOMTH! It becomes more a hassle just to use the service when its intended purpose is to make paying rent easier. Not to mention what you can do/see in the app is very limited. Customer service is nonexistent. Just save your money and pay rent on your own. Don’t use flex..Version: 2.1.1412

No customer service numberI gave it 3 stars because I was happy to find a app that can help me pay my rent but when I knew I couldn’t pay my first payment in December. Because my finance have reduced 1,700 a month to $600. Covid has really had affected my life financially. I knew that I wouldn’t be able to afford my rent at my apartment. So I emailed flex to not pay my rent because they don’t have a customer service number. It took them awhile to respond . I moved out of my apartment and flex still paid my rent after I emailed them not to. Now they keep asking for their money when I knew I couldn’t afford to pay them. That is why I emailed them not to pay my rent. So now all they keep on doing is try to pull money from my bank account which I do not have. I was emailed by customer service agent that they get to many emails at the the first of the month that they can’t reply fast enough to all of them. I will say this again if they had a customer service number then I wouldn’t of wrote a 3 star review. I would of been writing a 5 star review. I hope in the near future they will get a customer service then things would be different.Version: 2.1.59

Garbage!!!I was using flex for 4 months and then inexplicably the app quit working I kept getting a server error and a cannot load payment info error over and over! My rent was due flex requested funds twice my bank authorized it TWICE and they NEVER responded for the February payment so it was Feb 1,2,3 I’m freaking because my rents not paid and I emailed them at least 10 times and nobody would promptly respond and I’m stressed out because rents due! I tried EVERYTHING I deleted the app I re added my property info and my bank info 4-5 times I then paused and unpaused because NOBODY was helping me! There’s no phone customer service which is unbelievable so out of pure desperation I deleted the account thinking I would just re start the whole thing from scratch because NOBODY from flex told me it would stop me from ever using it again!! HAD I KNOWN THAT I would have never done that! I was desperate to get the app to pay my rent and then FINALLY I get a response and was told after Feb 15th I could start again after the old billing cycle ended well guess what?!?’ I was just told I CANNOT START a new account and keep using flex so now I’m completely locked out from using them apparently ever because OF THEM NOT ME!!! DO NOT USE THIS COMPANY!!!! You will regret it, I’m furious about this I would have NEVER DELETED IT HAD I KNOWN THIS!!! Just the worst experience I’ve ever had with a company that’s supposed to help you financially!!! Bradley.Version: 2.1.1188

Double chargedWas double charged in my rent payment on the first due to a past issue not being corrected when they stated it was, as a result I ended up with two open flex accounts I was told I was double charged because of that being the main issue, but even still this said issue of being double charged never happened in the past whether I had two “active” accounts or not.. doesn’t make sense for it to happen out the blue not only that but due to the double charge I had a 400$ overdraft fee on top of that resulting in 2100$ total taken from an acct when it should’ve just been 900$ this is ridiculous all because I didn’t have access to my initial account because I needed to update my phone number and reached out to them in the past to do so and was told the issue was resolved but would take a couple of days to be updated (which clearly never happened by the way) this is why the second flex account was made and ended up being the account I was primarily using to make my most recent payments these ppl are a joke now I’m being told because of canceling an inactive acct I owe another 800$+ balance that has to be paid in 45days if not it goes to collections..and I also would still owe my other half payment of rent so sounds like I’ll be double charged ONCE AGAIN make it make sense!.Version: 2.1.1368

Changed cardI received a email from Luke at Flex on the 29 th of September stating my debit card had failed the first payment scheduled for October 1st. 2023. I replied in this email and said I had to cancel my debit card because of a charge I didn’t recognize and so therefore my account was locked until I would receive a new card. I therefore changed the card to a Capital One credit card that has plenty of credit to cover my payment for rent for the month of October. I also replied that I would as soon as I got my new card I would apply it back to my Flex account because the account has enough money in it for the second payment. I checked this morning and Flex again said that payment had failed even though Flex has the Capital One account on file. I appreciate the payment schedule but I don’t appreciate being called a liar saying payment failed when I did all that Flex asked of me to prepare my for my first payment. I have not even had a charged filed on my credit card YET!!! I guess I am being called a liar by an AI BECAUSE NO HUMAN HAS CHECKED MY ACCOUNT YET!!! Who is in error here ? I know who is ! IT’s October the first falling on a Sunday when no one but AI is working and therefore common since is not available to see the error..Version: 2.1.1412

Absolutely ZERO customer serviceI have been trying to apply for Flex for a YEAR and still can’t do it because their customer service is either robots or people that don’t actually read emails. The first time I applied, I forgot my credit was frozen so I go denied. Fine. I waited the 60 days and tried to reapply, but I kept getting an error message that my email was already associated with an account and would take me to the sign-in page. I would then try to sign in, and it would reroute me right back to the sign-up page where it said my email was already with an account, etc. I’ve reached out SIX times, providing screenshots, explaining the issue, even being promised that they have reset my account but I continue to have the same issue. The responses are so generic and just say, “sorry you were denied, you’ll have to wait 60 days, we take into account a multitude of factors blah blah blah”. I then respond and say I was NOT denied, and reexplain the issue I’m having, only to get this response: “I understand at the time you first applied, you were not approved, and since it has now been 60 days, you can now reapply again.” I really don’t think they even read my email!! I’ve repeatedly asked to be connected with someone over the phone because the MONTHS-LONG back and forth over email is so frustrating. I guess the app might be good if you can actually get in, but good luck getting anything fixed if you have an issue!.Version: 2.1.1391

HORRIBLE SERVICE!My apartments offered this service when I moved in a few months ago. I thought it would be great for emergencies. I signed up for it but never actually NEEDED it so I emailed customer service to deactivate my account. They claimed they did. I even have email confirmation from them. Fast forward a few months later when I actually NEED to use this service they tell me my account cannot be reactivated due to multiple payment issues…. HOW if I requested a account deactivation months ago??? So this means they never deactivated my account and have been trying to pull money from my bank for months. This is absolutely ridiculous. I offered to even email them proof that this was an error on their part but they ignored my email. This is why there should be a phone number that you can call because the complete lack of communication just made you guys receive a bad review. Don’t use this service it’s unreliable and no real customer service. UPDATE: Flex replied to my review asking me to email them in order to get my account reactivated just for me to contact them as asked and be told I still can’t reactivate my account! Customer service is horrible. They literally repeat the same lines and don’t actually try to help you with your specific issue. Avoid this company!.Version: 2.1.1003

Flex does not careI used this for a couple of months and it was good and made it a little easier. However, the customer service is almost non-existent. If you read in the help center under “how it works” it says they take out the first payment on the DUE date. They have been taking out the first payment on the last day of the month instead of the first, which is when my due date is as I confirmed it with my apartment the same day. It says it will automatically make the payment when flex sees that funds are available, however they took out my payment anyway when funds were NOT available and caused my account to overdraw. I emailed multiple times to get a response and finally someone emailed back. There is no number to call so everything must be through email. She says it always pays the day before the date it’s due but flex states MULTIPLE times it will take the first payment ON the due date of rent. She gave me no answers and kept repeating the previous email saying nothing to explain why what she is saying is right and the entire app and business premise is wrong. Planning to stop using flex and considering a law approach if everyone refuses to give any assistance. Especially through times like this where a lot of people live paycheck to paycheck, flex does not care if funds are not available they will overdraw your account..Version: 2.1.833

Definitely could beI’ve been using Flex for maybe a year now and I feel like it has gone down the hill since then. they processed the first payment before the first and then they don’t process it throughout the first 2 to 3 days. So let’s just say you got paid on the second and now you having to wait for Flex to process the payment to pay your rent. Ive been in situations where I had to pay a late fee because they never processed the payment after the first. also it’s really hard to get customer service they don’t have a phone number so you’re consistently emailing them trying to get someone to talk to you to process a payment and they never do and then you have to pay the late fee and they don’t take any responsibility of their shortcomings or their system not doing what they need to do. they don’t want to take ownership that the app has a default I shouldn’t have to email every time I’m trying to process the payment I should just be able to click a button.I definitely wish it was better the only reason why I continue to use the app is because financial reasons but if I did not have to use the app I would not..Version: 2.1.1208

HORRIBLE—RUN AWAY—SCAMI had great faith this would work. This has to be a scam!! I should have read the reviews first and taken the fact that they have no phone number as a red flag. I got my account set up for the first month and had funds available on the 5th which is when they said I needed them by. They took half of my rent for my first payment out on the 5th. But it didn’t show they actually paid my rent. Then my property charged me for my entire rent payment, AFTER flex had taken my money for their payment. So now i’ve paid full rent and then half rent? My app shows nothing on my account only that it’s “active”. I have emailed flex three times and cannot get a response. They have no way to contact them other than email!! How is that even okay?? I want my money back and at this point haven’t gotten it. Their lack of doing what they said has caused me to be in a big financial mess. I will be disputing with my bank and hopefully getting my money back and will 100% be cancelling my account. They’ve taken my money and didn’t do what they said they’d do. This is enough to tell you to stay FAR FAR away from this company!! They can’t just take someone’s money and not give explanation or do what they are supposed to do… Absolutely terrible..Version: 2.1.931

Rent issuesI have never once had to right a review but I’m so angry over the fact how they basically messed me and fiancé over. We weren’t emailed or texted that the 3rd would have to be our last day getting the funds but by the 3rd we had the funds ready to go and to be taken out. Everything was ready but Flex proceeded not to take the funds out and basically said “Sorry no rent cover for this month” which caused me and my fiancé to start panicking we tried emailing and emailing to get someone’s help or ask what happened in the process but nothing. No email back, nothing just the same lengthy email they send when you have an issue and then to make matters worse if you contact them when business ours are running they hit you with oh we will take a look when business hours up but legit is 3 at the moment and there business doesn’t end till 7? To make it even worse they updated on of there pages 3 days ago basically adding that the 3rd can be in some peoples cases instead of having the 5th be last day they attempt to take out your money like huh? Y’all updated the website post three days ago and didn’t give anybody acknowledgment of the changes. Im so angry and fuming that this really happened to us and for many more. It’s a big F you to our faces for putting our faith in this app and having no good customer service..Version: 2.1.682

I’m disappointed and had high hopesGreat idea to help people like me but Flex cost me $129 in late fees! I just moved to try to go back to school and thought Flex would be a good thing to try until my job transfer was finished and my checks started coming in regularly. I was completely wrong! First the card that I use daily and continue to use was “expired” according to them. So I updated the card information like they suggested but still they kept emailing (they don’t have a actual phone number) saying the bank won’t let them charge the card so I called the bank. The bank was extremely confused and said they are not blocking anything and to double check my card info. I checked the card information updated, made sure I had the latest version of Flex and my phone was updated but still they were having errors. The whole way they always made it seem like I did something wrong and it could never be them or their system. So now after having a $129 late fee I have to wait till the leasing office opens talk to them about this whole situation hopefully get the fee removed and pay rent 7 days late because I won’t have the full rent payment until then. I would suggest having a actual number people can call because having to wait until the next day to get a email back about something as important as paying for rent doesn’t seem smart to me or very considerate or how customers situations and how they may feel.Version: 2.1.845

Pros and consI have used this app once and this month has been a complete failure. They give you a 5 day grace period for the first payments but don’t inform you that you need to have the funds in by 1pm. Mind you I looked online at there website and figure out the last day to have the funds in and all it says is by the 5th with no time frame given for that day to have the funds on the account. I have emailed them and they sent me a screenshot of all the transactions made on the 5th and the last transaction was made at 6:40pm which is very weird and confusing because they have told me to have the funds in by 1pm, so I don’t understand how they were still trying to get the funds out of my account after 1pm if that’s the deadline. They really need to put a self payment option on the app so that way we don’t have to worry about this type of issues and we can just do it ourselves making it faster and convenient. I am just really upset because now I have a 3 day notice because you this app not being fully informative about the first payment. If your giving us till the 5th why wouldn’t it be until 12am on the 6th would be the deadline. I’m really disappointed because this app really helps me manage my money and be able to pay my rent without a hassle. I hope you guys make some changes real soon about this.Version: 2.1.514

Terrible customer serviceI was a Flex user since September of 2020 and absolutely loved it. Rent was coming out on time and the correct amount (I split rent with a roommate who doesn’t use Flex). Since December, things with rent have been odd since they have calculated rent way too high and I had to continue to email them to change it, and rent was paid at the last minute. In January, they paid my entire rent, roommates included, and I emailed them and told them it was incorrect. They only charged me for my rent and not my roommates. I emailed saying this was wrong and no response. Then, at the end of the month, they charged us the money we owed because of a system error and all of the money came out that week, and they then asked me to pay on the 1st of the month still even though rent was just taken out a week before. I figured I’d be able to handle it, because I normally pay relatively decent payments through flex. My February rent would not show up, and I emailed multiple people, with no response or “it will be fixed.” It was never fixed, leaving me with either paying my rent in full or getting hit with $160 late fees. Taylor from Flex told me multiple times it would be fixed, but when 10pm came around on the last day, it still hadn’t been, and I had to pay all of my rent in full this month, leaving me with basically no paycheck for two weeks. Customer service will ghost you and leave you stranded. I do not recommend..Version: 2.1.124


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