Flex - Rent On Your Schedule Positive Reviews

Flex - Rent On Your Schedule App User Positive Comments 2024

Flex - Rent On Your Schedule app received 11 positive comments and reviews by users. Can you share your positive thoughts about flex - rent on your schedule?

Flex - Rent On Your Schedule for Positive User Reviews

✓ Customer Service and the Customer Service botLet me start with what I appreciate and like. I appreciate the fact that my rent payments are broken down, so I have an easier way of paying my rent. I really appreciate that and it helps me a great deal. What I don’t like is that there is not customer service support phone #. I personally don’t like dealing with bots. They cannot deal with detailed questions. I also CANNOT stand that their way of customer support is via email. So u have to put in a ticket ( which is difficult because again it dealing with a bot ) . Then your given a ticket number and you have to keep going back and checking your emails , until a agent emails you. Each question or statement,you have must be through email back and forth. That’s absolutely awful Customer Service . It’s not personable and it make the customer feel like Flex doesn’t take the time to listen to ur concerns or complaints, enough to have a live person through conversation. I rather a customer Service number , where I’m speaking to a live Agent. Hopefully, that is addressed soon..Maditau1Version: 2.1.1564

✓ They make rent no big dealThis makes the app/company makes large rent feel a lot less overwhelming. It also reduces the obstacle that some banks place on accounts that limit your spending. When your rent amount exceeds your daily spending it can be a real burden or stressed for some I’m sure. I was in that position before when you could pay by check or money order and that wasn’t fun. Now with most properties going to online payment only I can’t imagine being in that position to not split up your payments. I’m lucky enough to not financially be in that position, but I haven’t forgotten that worry or stress full feeling of how am I going to buy groceries and pay rent. I love using Flex just because I can. I’m able to spread my bills out and never have an excessive lump sum leave my bank. For a person that struggled for so long to pay bills for so long Flex makes the rent payment a lot less scary and traumatizing. Once you’ve been in that position you never loose that fear of loosing it all again. On another note their customer service is quick and very kind. I did have an issue in December with my payment portal on the property end. Though the deadline was missed due to my property leasing office being closed Flex tried and communicated their best to help with the situation. After pausing my account through December they reactivated it for January. They definitely make paying rent no big deal..Mini HolidayVersion: 2.1.463

✓ Easy and ConvenientI have been using Flex for the past few months now and I must say that I never have to worry about my rent being paid. I have scheduled my two payments to come out of my paycheck every two weeks so that it is ahead of schedule. I was concerned once when I received the notice that my flex bill was lower than my previously paid amount. This occurred because my rental office had not yet posted my rent for the month. Flex starts initiating payment on the last day of the month therefore if your rental office does not post your payment until the first you may get this error. No worries just update your rent amount and Flex will continue to make the payment up until the fifth of the month. Update Sept 2023, I recently moved and was able to pause flex during my move and reconnect service at my new location. Although my new Property Management Co did not come up in the search field for Flex, there is still a process to get one added which I was happy about. My first payment was made and my rent was paid successfully. Still loving the service of this app. also, Customer Service response is timely and very helpful..Faith4 UserVersion: 2.1.1403

✓ My apts not on listMy mom used it and it works great for her so she suggested it. Well my apts aren’t listed and I tried adding them but I’m required to do the footwork with getting my property manager to partner with flex. They’ve never even heard of it and why do I have to do all the work?! Don’t you want more properties to use the service?? So why isn’t flex reaching out?? This definitely could of been helpful to me and I’m sure countless other residents who live within my property. They said they can see the online service used but it’s up to me to get them to do it Edit: My apts finally signed up with flex and sent us all emails to say the service was available. I signed up but was disappointed that they said I didn’t qualify. So I dumped the app again. A week or so later Flex reached out and said they had made a mistake and I did qualify. So I re downloaded and signed up. So far 2 months in and it’s working great! I really needed this Cont: I get kicked off because I couldn’t keep up with payments but I waited the time frame required and reapplied and I’m back on. First month down without a hitch. Awesome app.JessiejhayVersion: 2.1.1234

✓ Works for me.....so far, so good.This app has been a game changer for me. I live in California, land of super expensive housing costs. So being able to split rent into two even payments ( I get paid biweekly ) has helped me a lot. I could try to do this on my own, but the fact is that is very difficult to get ahead enough on one salary to do this. I have read many of the poor reviews, and I could see where this app wouldn’t work for some people. Luckily for me, my rent portal was easily accepted and my checking account info transferred across smoothly. Plus, I meet the criteria for income/ direct deposit requirements every month, ( my salary & hours worked always stay pretty much the same) so I haven’t had any issues yet. I have used the app to pay rent for about 5 months now. I was very nervous about trying it since, hey, it is rent and it’s very serious if you have any issues with payment. The times I had a question, email response has been great, usually the same day. So I’ve had a great experience. If that changes, I’ll update this review accordingly. So, I guess I’m just lucky that this app works for me. Just wanted to give a positive review now that I’ve used it several months without a hitch. Sorry that it doesn’t seem to work for everyone, though..DellagoodVersion: 1.6.4

✓ When it works it worksI’ve been signed up two months and neither month was covered. This month, I kept getting emails and texts to relink my property which I did numerous times. But today I received an email saying that since they couldn’t contact me they couldn’t pay my bill (which at this point would cause late fees). I believe if they were to look they would see that I reached out to customer support 3 or 4 days ago without a response. First they sent u an email with the general questions answered and you HAVE to reply to that email to get help which is dumb. I don’t want to have to talk to them and will only do so if their product isn’t working. But it takes days for a response due to demand, which really sounds like a business issue and shouldn’t be a me issue. I’m really glad I planned for this eventuality and wasn’t depending on them otherwise I would be screwed and have late fees. Luckily I paid it in full the last day before it would be considered late. Update: 2->4 stars All the issues I had are still valid. But eventually it worked and has been working 2 months now. 500 out of each check is more manageable than 1000 at one time. I really do appreciate the service even if there are flaws.MedairaVersion: 2.1.1160

✓ Not good businessI don’t recommend using flex. There is no customer service whatsoever. I had this app for a couple of months. The first two months were fine. My rent was paid on time and I paid them back as agreed. The 3rd month they paid an apartment complex I didn’t live at and no one was available to assist me. By the time someone did reach out…my rent was 7 days past due with late fees and they told me there was nothing they can do. I was told by a miles that once a payment is sent to the property they are unable to reverse or stop the payment. So I attempted to go onto my property portal and self pay and guess what they did…reversed and stopped the payment. So it wasn’t that they couldn’t help. They chose not to. I ended up paying flex over $700 for my rent and it never got paid so I had to turn around and pay the full months rent anyways plus the 700 they took and now they want my second payment. Lol nah. Y’all can pray for rain cause it ain’t happening. I understand being in a bind but I would rather try and pay my rent on my own than to have this company screw me over by taking my money and paying the wrong property and refusing to assist me. 0/10. DO NOT USE. or you’ll be back in these reviews mad you didn’t listen..GaboogieVersion: 2.1.1545

✓ Monthly issues!When I initially signed up with Flex, I figured this would be great. Especially after giving access to my rental portal….I was wrong! Every month, since I signed up almost 6 months ago….I run into the same issue monthly. Even with access to my portal they question my rent amount…monthly. My portal breaks every charge down but again , it’s questioned and I receive multiple emails a day saying my account needs attention because, clearly no one is looking a the breakdown of charges on the portal. I reach out to customer service monthly to try to rectify the issue but, somehow the following month….same thing. After sending 4 emails to customer service, no response. Until, I went into the app and manually put in a different amount. Now, 2 days later customer service responds saying my rent is paid. I know it is now because, I did what Flex was supposed to do. Please do better because it’s more a hassle trying to contact Flex every month than to just pay my rent in full. My rent has never be paid after the 1st of the month until Flex! Please provide a customer service phone number because clearly the email process isn’t effective. Flex is convenient for splitting payments but, all the fees and lack of customer service is not okay!.In need of customer supportVersion: 2.1.1188

✓ Worked like a charm!!Since Flex is a membership, be sure to read the cancellation policy before signing up. The current minimum payment is roughly $15 per month, due on the 15th of each month. It's incredibly simple to get started using the Flex app. By connecting into the web portal for your apartments, you can confirm your rent using the Flex app. The entire verification process only takes a few minutes, but to begin, you will need to have a bank account because payments will automatically be deducted. After confirmation, you proceed with the installment plan and decide on the payment amount and due date. On the first day your payment is due, the money must be accessible in your account. You can decide the day to make your second payment, but you must also have the money on hand that day. I was first put off by some of the negative reviews, but the majority are the consequence of individuals forgetting to make their anticipated or prearranged payments. I'm not sure if they punish you for being late or for not having sufficient funds in your account so read up on that as well. I haven't had any problems with the app yet. I enjoy using it because it gives me flexibility that aligns with my pay schedule. I would definitely recommend this app to my family and friends. I’m not 100% sure but I think this app also helps build your credit ..MatsterlingVersion: 2.1.1297

✓ Flex unreliabilityEvery month I keep getting text messages telling me that flex is having issues getting my payment to go through. So I see a “processing” charge in my bank account and a “non payment” in my property management account. So before my rent becomes delinquent, I change payment methods. Now I have 2 “processing” charges in my boa account, one in which they definitely processed and the other still processing. This was completely unacceptable and the opposite of why I signed up for Flex. Please get your IT department together because if I’m paying a “membership fee” for a service I’m not receiving, why would I continue to give money to a service I’m not receiving? Im going in debt instead because the funds you’re playing around with until you “figure it out”, are funds I need to pay other bills with. Sorry but not sorry I’m not financially connected enough to just throw money at every company that claims there here to help. I reached out via email with no response 4days ago. What a hack “Disgruntled customer who tried hard to be patient and humble about the technicalities”.Fast1432Version: 2.1.1130

✓ Love having a more balanced budget between paydays!Who ever invented this should get a Nobel Prize! This service helps in so many ways. First, it gives the renter the ability to create a more balanced bill pay scenario between paydays. The stress of having a really tight budget the first half of the month is completely alleviated by being able to split your rent into two parts. Secondly, it makes the ability to use the debit card to pay rent, more affordable. Instead of having to pay a service charge as a percentage of rent, you pay a small, flat monthly fee to use the service. The monthly fee is less than half the percentage based fee. That's a win in my book. Thirdly, it eliminates the time constraints with complex office hours to get a paper check to office personnel in a timely manner. I don't know about you folks, but I work 60 hours a week and when I'm off work, the apartment office is closed. Being able to affordably pay this online eliminates that stress for sure. If there is an issue with their system, (it's only happened once) they will alert you and give you the ability to make your rent payment *through* their system manually, so it looks like they've also built in some fail-safes as well, which is reassuring. Overall, I really, really like this service and I genuinely am grateful for the benefits they provide..Barbie050Version: 2.1.1003