Arlo Secure: Home Security App Negative ReviewsArlo Technologies Inc.

Arlo Secure: Home Security Negative Reviews

4.0
4.06545 star

Total 187 Negative Reviews

Arlo Secure: Home Security App Complaints & User Negative Comments 2024

Arlo Secure: Home Security app received 187 complaints, negative comments and reviews by users. Have you ever had a bad experience using Arlo Secure: Home Security? Can you share your negative thoughts about arlo secure: home security?

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Arlo Secure: Home Security for Negative User Reviews

Anxious and frustratedUpdate 1: Ever since the transition from the Legacy app to this new buggy app the performance has been terrible and getting worst with each new updates. The latest update has made me extremely nervous as the camera sometimes stops detecting motion. I know it’s not a connectivity issue or the positioning of the camera. Also, any recording takes a long time to upload and many times I need to exit the app then go back in for it to upload. What is going on with Arlo? It’s becoming unreliable and untrustworthy. Update 2: So frustrating. The new update released few days ago did not fix the motion detection issue. There are now more missed detections than before. All of my cameras don’t detect movements even though I purposely testing them. Getting extremely upset at the amount of money I spent on Arlo products. Will be looking elsewhere and will not recommend this to people. Disappointed that this once great product got butchered with months. Update3: all of sudden I no longer receive any notifications. I have to check the library for recordings so that makes my cameras basically useless. The high stars ratings in the App Store is very deceptive as they were rated before Arlo became an independent company. Since then I’ve only seen mostly negative ratings in the Store. People should sort ratings by Most Recent to get get a sense of Arlo product before purchasing!.Version: 2.12.3

Assez bienÀ part le retard entre le mouvement réel et l’alarme. L’enregistrement commence avec un retard de plusieurs secondes. On doit aussi pouvoir paramétrer la durée de l’enregistrement.Version: 2.22.6

Clean interface, but features missingThe new v4 app is clean looking, but is missing features. There is no zooming in on the CVR timeline like we could on the v3 app. Can no longer change to 1 hour or 5 minute scales. This was handy for searching. The utility for camera positioning is missing from phone app. It is in the PC browser however, but not very useful in there. Much more helpful when we could use on phone. When viewing the feed on a PC or laptop browser there is no way to skip or move to next clip. You have to go back to beginning and scroll back to where you wanted to view. This works ok on a phone because the phone remembers or keeps the previous scrolled to position. There does not seem to be any way of removing old phones. This makes it difficult to create automations for leaving or arriving home..Version: 4.3

Unreliable when you need it the most plus ads if no monthly feeI have owned a set of 4 Arlo pro for 2 and half years and the product as a package is getting worst and worst. Over the year the connection speed and reliability in accessing recorded videos are getting slower and slower and sometimes cannot be accessed at all. The camera will stop recording for no reason requiring it to be “forgotten” and reset up. Also, we purchased the product knowing there will be 7 days free recording. It disables many features without monthly fee. Now in 2020 March, it displays ads in the app? Really now. A product over 1000 dollars that won’t let you use it offline is pushing ads so that you pay their monthly fee. Arlo, please reflect on your business model, fix your servers reliability, and stop pushing your monthly fee on existing users that bought it for the 7 day ad free recording. When the product becomes defunct I will not purchase another Arlo product unless this business model is fixed..Version: 2.14

Your device is not connectedRecent changes is causing Your device is not connected Also video pixelation.Version: 2.19.2

Arlo please improveThis app needs a lot of improvement. Any movement will trigger alarm. Where is the smarts in this app?! Good cameras but what is the point having them if the app has so many issues?! It is slow (between 6 to 15 second lag in the live connectivity with the units when trying to check the monitored site and the same with the live monitoring: about 5 seconds lag. Also the camera won’t record immediately if a person comes within the sensor range so “you blink it than you miss it”. If the personal car is parker within the sensor’s area then the camera will continually detect it and the app will send notifications with “vehicle detected”. Because of the weather conditions the car cover is moving and the app is sending this “vehicle detected” notification every 3 minutes..Version: 4.3.5

Constantly spams me despite already having a subscriptionEvery time I open the app I get a full-screen ad telling me to sign up for a plan via PayPal, even though I already have a subscription. Talk about punishing your own customers!.Version: 3.2

Customer Service SucksExpect to wait over 30 days before your case is not even resolved. They will ask you question after question each time they deal with you. Delaying the resolution you hope for and IF they do resolve it- there is no such thing as compensating you for your grievances, the days you could not acccess your cameras. Worst customer service experience ever..Version: 2.22.6

It’s ok.Arlo its self can be a scam. They promote long battery life and sell you these packages at a decent price. What they don’t tell you is the long batter life comes with the bigger batteries you have to buy at $50 a pop as well as the router which if I remember right is another $100 and then sign up for their monthly services which is another $20 a month. Before it was all done I had close to $1800 plus the monthly service wrapped up in my small system for it to work the way they promised in their advertising. Then the app sometimes works well and sometimes it takes forever for videos to download. This is on the same wifi service as we know they will come back and say it depends on the service you are using. I can be sitting In my living room one day and they will download quickly and be sitting in the very same place doing the very same thing and wait so long for videos to show. I give up!! More trouble with Arlo customer service. It is the worst. My credit card was hacked and when trying to log into arlo to add a new one. My google saved my password but arlo refused it and locked me out. It took two days to get into the system to add another credit card. There is absolutely no way to get ANY help for arlo for issues like this. Arlos chat bit couldn’t be more worthless. Once these cameras wear out I will be glad to be dumping arlo..Version: 4.9

Easy to install & use, but misses a lotI’ve had the Arlo system for over 12 months & have mixed good & bad experience. It’s very simple to install and use, the wireless nature means you can easily do it yourself. The picture quality is good, even at night and the system is scalable, so you can add additional cameras as required, to increase area coverage. Unfortunately I couldn’t fully recommend the system, because it’s core function is to capture footage of activity and it frequently fails to. The auto-recognition of movement to commence the recording seems to miss a lot. I walk and drive directly past 3 of my cameras when I depart my home and it almost certainly fails to record any movement on at least 1 camera, but often doesn’t pick up movement on all 3; with an uninterrupted view, at distances of between 5 and 25meters..Version: 3.6.6

Custom modesThe current app is too restrictive in building custom modes. The previous app allowed build of a custom mode in which the user could decide which cameras were included in the mode, and each camera’s activation could be configured individually. The current app allows inclusion of multiple cameras, but the cameras are activated based on the setting of only one camera in the new custom mode. For instance: In a new mode with 4 cameras, cameras 2,3, and 4 do nothing until camera 1 detracts movement. I have cameras inside and outside of my home. At times, I only want to arm the exterior cameras. I want my backyard camera to activate independently of my front driveway camera. Also, when I’m trying to access the app, and view a camera because it just alerted me to movement, that is NOT the time to try selling me something or ask me to rate your app! I’m heavily invested in your devices. (8 HD cameras and doorbell) I’ve been a monthly subscriber since you first started. In theory your product sounds great. But in reality, you over promise and under deliver. Video quality is poor, huge latency and lag in response, and numerous system errors. If not for the large cost and wasted investment, I would remove Arlo and move to something else. And I’ll stop ranting now. This “review” is long enough already. In summary, please fix the app with true custom mode capability..Version: 4.9.2

GarbageThis system used to work flawlessly but lately I have to restart the entire setup daily otherwise the cameras don’t operate as in won’t record and I cannot monitor them either. What’s the point of a security system that cannot be monitored or will not record. Absolute garbage now..Version: 2.22.6

Paid for smart alerts but still sends alerts on just ‘motion’I’ll be cancelling the smart alert function- as many others report it doesn’t work as advertised. I wanted it to alert me 24/7 to only ‘people’ as we’ve had a spate of car thefts on the street. However despite it being turned off as an alert option, I still get alerts on ‘motion’- I.e when it doesn’t recognise what it’s seen. So for example a bush moves on a windy night- alert wakes me up. Now it is effective (each alert is tagged) with detecting people, animals and cars. I don’t expect a 100% hit rate on detection type- it’s good enough. After doing the hard bit and programming it to be pretty good at recognising the alert type on their servers- the basic issue of their servers still sending out an alert when only ‘motion’ (i.e isn’t tagged as a person, animal or car) is detected is inexplicably not sorted out. And it’s been like this for a year according to others and never sorted. It wouldn’t surprise me if they had the brains working on the AI and recognition, and left the ‘easy’ filtering of notification alerts to the office junior who has made a hash of it. The weird thing is that subscription fees depend on this basic functionality and they don’t seem bothered..Version: 2.18

Too slowWould be better if you could directly connect to system rather than go to cloud.Version: 2.22.6

Not a great experienceAt first it seemed like this was a great system. My husband did a lot of research before choosing these cameras for our house. After the first charge on one of the cameras, it wouldn’t turn back on or work. My husband contacted support and they said they would send us a new one BUT we paid shipping for it. That was the first irritating thing. We have had to contact support several times over the cameras not turning back on after charging them. We have three total. One camera won’t even connect on my app anymore but it does on my husbands. And this is probably the most important one as it points at our front door. The sensitivity on them doesn’t adjust well. We constantly get notifications for cars on the street passing when we have it on the lowest sensitivity. Some times it takes forever for alerts to load and pop up. Making it so I can’t even check on a motion. It has cool features like being able to talk through the system to whoever is outside or alerting emergency services. But like I said most of the time the videos or live feed won’t load. I constantly have to log back in which defeats the purpose, to me at least, of being able to check our surroundings fast and be aware of what is outside before anything happens. Would not recommend to anyone..Version: 3.1

Terrible App. Terrible Support.Have had nothing but issues. Out of the box, cameras worked great, but after about 6 months, I could no longer stream in 4K and 1 of the cameras wouldn’t connect; simply forever on a loading screen. To solve I found I needed to reboot the smart hub base station, which would fix the camera loading issue for a few days, until it happens again. It seemed to occur after an app update. To which has never been fixed. Spent over a month on constant chat with Arlo support. These people are useless. They purposely send you around in circles until you finally give up. I have Gigabit internet, with a mesh system, and all cameras are within 5m-10m of the base station. I am on wifi. Etc. etc. etc. over 6-7 months later and the issues still persist. After spending over $2000 AUD on 4x Ultra 2 4K cameras, with the hub, a hardwire kit and an indoor cam; non of the cameras work as they should. Save your money and go with wired cameras, which offer better performance, and non of this garbage support..Version: 4.0.4

Arlo App and needed featuresI love my Arlo set up except after a short time one of them stopped alerting or even storing any movements. If I watched it “Live” that’s the only thing that it would work. I found it difficult to get any tech support and I work my way around technology and such typically very well. I took the batteries out and removed the device and then added it as a device again is the only way to make it work. What a pain! I had to get up on a ladder. And there are alert zones you can set but you can only set them while they are plugged in. How do you do that with any accuracy, they are wireless. Also, they need more selections for pausing alerts. How about letting the customer choose an exact amount of hours? If I want 8 hours 2 hours or whatever? Then I bought a pack of two cameras label said Arlo Pro 2 but they were Netgear without rechargeable batteries nor a place to plug in a solar panel or zones to set nor two way voice. False advertising. I had to buy batteries and they are expensive. Two sets of batteries would have paid for the solar panel accessory. I guess I won’t be buying a solar panel which works great! I did buy one for one of my true Arlo cameras. Save your money for the pack that comes with as many cameras as you will need instead of adding more later because the additional “Netgear” cameras won’t have all the features. Besides that, “ I love my Arlo and app..Version: 2.16

Videos take forever to play, no matter how good signal is. Trash.Even after buying into the pro subscription that every business uses to now grift their way past an honest product, I was hoping to get at least an honest functionality out of this app. For the money I paid, this is close to worthless. I have been looking far and wide for how I can get my videos backed up and recorded to my base station’s hard drive. You get a lot of articles on their site that point you to a non-working solution. The app and desktop platform reject my attempts to get this to happen. When i look up further help for it, I get the same worthless article with no solution. No person and no real support. So what am I left to do? Purchase their stupid subscription plan which backs up my videos to the cloud. At worst, these hurdles of poor support for how I want my Arlo to work are an outright fraud to get me to buy a subscription package and at best it’s an understaffed brand that dismisses customer service for automated “FAQ” sections that in fact lead to nowhere. To make matters worse, it doesnt matter how good my cellphone data or service coverage is, the videos that are recorded and I am alerted to don’t play. They sit with the loading loop over and over. Not only did I buy into a seemingly slimy grift, but I bought a grift for a functionality that is totally useless. I should have gotten a ring. These are terrible..Version: 3.6.8

Arlo needs workApp itself is very full featured. In comparison to all the others I've tested, Arlo is still #1. Haven't tested Nest to be fair tho. Arlo does a lot of smart things in the setups allowing a lot of customization, particularly in setting how one or more cameras behave based on motion on another - that's really great and also the customization of geo settings and arming specific cameras of choosing based on location, presence. arrival, departure, etc. Also great ability to adjust motion zones, lighting, brightness, duration, etc. My biggest complaint is the time it takes for a camera image to load after receiving an alert. Not the alert image, the actual camera if clicking the alert to open the app. It's painfully long and seems longer than when just viewing the cameras without an alert. And this is when one has the greatest sense of urgency in wanting/needing to view it! My 2nd biggest complaint is the CVR feature, not awesome or that user friendly compared to all your other features/capabilities... cannot do a quick view type "overview" like some competitors offer, which would be super helpful! And for the price we're charged it's not great, and it's a per camera fee, at least allow 2-3 cameras for the fee to make up for the lack of CVR features. Still a big fan but still could be better too..Version: 4.7

If they can not make a baby camera surely can not make a decent security camera systemZero customer service unless you have a subscription. Many people with baby arlo are facing the same problem since last year and they still Have the issue 10 months after. This is not a $20’camera is an expensive piece of technology and the fact that I can not check my kids over night because it stops live-streaming every 10/30 mins is shocking. I tried all the troubleshooting option available on the arlo community. My internet is perfectly working, full coverage and internet extension devices around the house ( it’s on one floor so not a big deal anyway but I do have them to ensure perfect internet coverage everywhere) Last version iPad and last I phone . Updated apps. If no one contacts me about this issue and offer solution I definitely going to spread awful reviews all around internet because this is not a product that they should be allowed to sell !.Version: 4.3.5

Odd sound and connection issuesThere’s a constant sound that plays through the audio that sounds like crickets and the app constantly freezes when starting up and then crashes every time I use it. This means we have to keep the volume down low enough to not be bothered by the artificial noise which means that the noise not only interferes with listening to our child but means it’s harder still to hear because the volume needs to be turned down. When we want to keep the app running and monitoring our child at night or during a movie we need to keep checking and restarting the app as it keeps crashing and or freezing. I’m sure both these problems could be solved but they just haven’t. Given the cost to buy Arlo in the first place I’m more than a little disappointed..Version: 3.5.1

Slow and buggyAfter being asked for the thousandth time to write a review I have finally given in. I have the Arlo pro cameras and have had them for a few years. I find the app very slow, always logging me out so takes an age to look at notifications 2/4 times. Can’t differentiate between Arlo notifications and anything else as it just uses the standard tone. I would have thought that the ability to detect whether motion is an animal or person would have gotten better over time but the cameras can give both an animal and person notification for the same instance. The masking (where you map detection zones) seems to be ignored half the time. From looking at forums there is clearly a lack fo support from Arlo as these things are moaned about and never fixed. Honestly, when I first got a ring doorbell I thought it was very unstable and was nowhere near the quality of Arlo…. But …. Ring have constant improved their software and firmware over time and now it is super reliable. I have had the niggles since the day I bought them expecting them to improve but it seem like the only improvement is the in the later iterations of arlo cameras. I’m reluctant to change to a different brand considering how much an Arlo set costs but to be honest I have lost patience. On a positive note the battery life is good. Not best pleased with the app and would recommend the Arlo pro. I imagine newer models are a lot better..Version: 3.5.4

Login and notification issuesGreat cameras and love some of the app functions (eg that you are told if motion is a person, animal, vehicle, etc) but some big negatives include that the app is always logging me out and making me log back in again which is super annoying especially when you want to quickly see what’s triggered the camera. Also very disappointed with the lack of selection when it comes to notification sounds. Spent all this money on 3 cameras only to find it has one notification sound that is not loud enough to wake me up at night (which is the whole reason I bought them) or differentiate between other notifications during day. This is a major flaw Arlo and really, really needs to be corrected. I’m a female living alone who spent a lot of money on these cameras to ensure I was alerted to someone coming up my driveway at night time. It is not good enough that you haven’t put the time and effort in to ensure there a range of notifications are available of varying frequency and length to suit people’s needs. Take a lesson from Ring - I love the siren notification sound on my doorbell. Your cameras are so amazingly versatile in other respects (eg I love that I can mount them on a tree!) but it’s time the notification sounds are brought up to the same standards. Love everything else about them (and the app) otherwise..Version: 3.6.3

Slow and unreliable.I own the Arlo Ultra 4 camera system, the battery life is no where near advertised, likely due to the requirement for a seperate base station wireless network and no way to configure it which, in a modern house is a nuisance because it conflicts with our netgear router. If we could just wire the base station to the router and connect the devices over our home wifi instead of directly to the base station most of these problems would probably go away. Either way trying to connect to the camera’s is very slow in the app, potentially because of the network issues mentioned, and the quality is not close to 4K detail, not worth the money wouldn’t recommend it. Arlo’s solution is to put the base station far away from your router, have done that and it improved a little bit but is still pretty terrible, Arlo at the very least let us configure the advanced settings for the wireless base station..Version: 2.13

Super disappointed.After a short time with the new arlo ultra the system stopped notifying and recording. Cannot find a fix spoke with arlo support and it was unsuccessful on providing help. Super disappointed. When the system worked I praised it and would highly recommend without the recording it is useless..Version: 2.22.6

Unreliable live streaming and bad delayI use extensive cameras around my house. I have great Internet relative to what these cameras need for streaming but the delay is terrible most of the time, probably more to do with Arlo back-end infrastructure than the camera or my connection, and sometimes the app sits on connecting and never gets round to showing video, so you have to force quit and retry multiple times. Sometimes even that doesn’t work, and there’s no errors noted in the app. Just a terrible overall experience. You can forget using the walkie-talkie feature as it cannot cope with the delay or flaky live stream feature. Funny because I had a Withings cam years before Arlo and it was twice as reliable and low latency.. but went all in on Arlo cameras so have to live with it now..Version: 2.22

Can only log in on a single device at a timeArlo only allows your account to be logged in on a single device at a time. Whenever you log in on a new device you’re automatically logged out of the last one you used. This restriction is incredibly annoying if you regularly us multiple devices. For example, if I want to check my cameras while I’m at home or work I’ll probably use a web browser or my iPad, but if someone rings my doorbell while I’m out I’ll use my iPhone. Almost every time I use the app I have to log in again. The workaround is to create a separate Arlo account for each device and then share your cameras from your main account. This works, but it seems like having multiple accounts to manage is actually a bigger security risk than allowing one account logged in on multiple devices..Version: 3.5.4

Time delayed and doesn’t record long enoughWe have had issues with horrible neighbours, Jumping our fences and going through our yard, looking for things to steal. It’s all well and good getting the notification that a person has been detected, but by the time you open the app, to be able to view the camera and hopefully yell out to them, or get back home to catch them out, they are gone. It’s badly time delayed. Sometimes it completely logs you out and you have to attempt to log back in before you can even view anything again. Meanwhile the cameras are going off saying “person detected”. It’s Super frustrating. Also, with recording.. the recording stops after minimal time, then the people just disappear and you can’t see where they went or what happened. There’s no option to keep it recording for longer. It’s just stops after a very short time. Contemplating changing camera brands, just need to get the money together to do so. Unless some serious updates with the app change between now and then..Version: 4.3.6

DO NOT BUY - Arlo CameraWithout a subscription plan, EACH AND EVERY TIME THERE IS A NOTIFIXATION FROM HOIR VAMERA - you will need to remove the storage card from the camera, inserted into your computer, review, the footage, remove the card from your computer, put it back in your camera - if you want to review the footage of the notification! So imagine you are at work or interstate or out of the city and you have one or two or three cameras, sending you notifications of motion, detection or activity you will never ever be able to view what it is, and whether it is serious or not, without literally removing the card and putting it in your computer, reviewing it and putting the card back into the camera to record so how can you do that every day for every notification from every camera! Or, you could just leave it, and review it every two weeks or four weeks, but what is the point of having live notifications in that case? There is also a huge latency in the app connecting via GSM to the camera and sometimes it just does not connect and you have to try three or four times!.Version: 4.4

Unreliable as full time baby monitorI have this app to work with the Arlo baby monitor. The camera itself is fantastic and the picture and video quality is great. However, the app itself is completely unreliable which when being used for monitoring a baby doesn’t leave me with great confidence in the product. There is significant lag in the picture and sound, the picture often becomes pixelated, the camera will always activate recording mode when an adult moves but doesn’t when the baby is moving on night mode - also meaning notifications aren’t given. I have also had issues where the camera loses WiFi signal (very randomly and requiring an app restart) however if this happens in the night, the app closes without anyone noticing. A shame as the camera itself is great but feel like the app really lets the whole product down..Version: 2.18.1

Comically AwfulIt seems like anytime I go to check my cameras after getting a notification about motion being detected I have 3 pop-ups slowing me down and asking me to log back in or upgrade my service. Bad product..Version: 2.22.6

This Version of the App is Unstable-Beware!!!Arlo states in its description of this version of the app (4.1) that it addresses stability issues and and bug fixes! It is far more unstable than the previous version and routinely crashes on my iPad Pro (running the latest version of iPadOS 16.3). This version also reintroduces an issue with Live View that was addressed by Arlo in an update in July 2021. When accessing the ‘enlarged’ Live View window for more than 2 minutes the screen will routinely freeze. The only way to return to the Dashboard is to close the app and relaunch it There appears to be major flaws in the software/hardware and reason enough not to purchase Arlo security cameras. There are far more affordable and reliable systems available from other manufacturers!.Version: 4.1

Huge delays but good conceptHaving the wifi cameras has been great for knowing what has gone on at the house throughout the day - deliveries, visitors we’ve missed etc. however it falls down in terms of security due to the huge delay that occurs when you get a notification that someone is at your property and click in to the app- it takes up to 15 seconds sometimes (and we have NBN with no speed issues). This has literally meant we missed the one and only time someone stole a package from our doorstep. By the time the camera loaded and we said something through the speaker, they were long gone. So frustrating as we literally had to watch it happen before our eyes. Same thing at night when you hear a noise - by the time the app loads.. the crazed serial killer would be at your bedroom door 🤪 (touch wood). It’s a shame - good otherwise..Version: 3.6

W Works well most of the time without paying for their cloud accessThe app is good, however it does play up occasionally when using it for free. When I had the free trial of the premium plan, it seemed to never has issues, however because I am not subscribed to the premium plan, it plays up. Well that is how I feel about it. I am also sick to death of being prompted to subscribe to the premium plan. I do not want it, I am fine with my USB drive saving the clips and I keep saying no. I would expect any reasonable company to stop slowing down things by asking over and over again if I want to have a premium plan when clearly I have no intention of doing so. End of rant and it is still OK to have the app and cameras despite the annoyances as described above..Version: 2.22

It’s good, but not good enoughThe Arlo system as a whole is a good one. Easy install and use for the novice and then some pretty good options for the more technically minded. While the system may have plenty of options the app does not - it is simplistic and finicky and has bouts of freezing and generally not working. The UI is both cluttered and baron (a unique achievement) while the overall UX is pretty ordinary. Worst of all, it’s slow. Really, really slow. It’s slow to open, slow to show your cameras and slow to respond to commands such as sounding the alarm, engaging lights or enabling the speaker. Arlo are premium cameras, they are certainly priced and marketed that way, and I think the entire user experience (from the app to the online portal and support) are in desperate need of a well though out overhaul; especially since you guys charge monthly for having the privilege of using it. You need to do better guys..Version: 3.7.1

Not very happyWe have 3 cameras & a doorbell camera. The cameras do have a good quality picture and show clearly even when you zoom in. I do like the doorbell camera so when someone comes to the door & I don’t have to open my door but can talk through it & see them. Now to why I’m not happy with the cameras.... first we are constantly changing the battery in each camera as they don’t hold charge too long. We purchased extra batteries so we have some charged right away. I don’t like how their is a delay when it wants to record & it only records when some kind of movement is in camera view. I thought it was a constant record & not just movement. So on windy days the trees trigger the annoying ding on my phone that there is motion in my cameras. I hate that annoying constant alert on my phone with every motion captured. I just wish these were a constant record rather then when it sees nothin. Also they are off-line constantly. So some times it won’t capture video for days cuz we have to mess with the connection with the internet. Wish I would have done more research before purchasing these. But when they do want to work they are really good cameras & the doorbell camera is a great safety feature..Version: 3.2

SlowThe app is slow to connect to the cameras. The cameras seem to go offline without notice or warning leading to gaps in surveillance. Customer service takes a long time to respond to contact, I’m still waiting for them to acknowledge my complaint. The “webchat” is non-existent and instead of saying “X minutes” until an agent can talk to you it just ends the chat. Before you can start the webchat you have to input your name and email address. Then the first thing the Bot asks you when you open the chat is your name and email address. We’ve bought their best cameras and the resolution is insufficient for a positive id to be made to correctly identify an individual. The camera also didn’t recognise a vehicle pulling onto my property and started recording so late that the licence plate wasn’t recorded. Then it went offline and didn’t record the car driving away. Not impressed at all..Version: 2.22.5

Select what you want the camera to detectLove the app and how smart it is however we live on a Main Street so when we arm our cameras it picks up every single car that drives past witch is a lot and I find my phone beeping off soo much and it becomes annoying. I wish you could select what you want the camera to pick up on and if I could turn the vehicle sensor off so my phone doesn’t blow up 😂 Other than that it’s amazing !!!.Version: 4.11.2

Used to be goodThe app keeps crashing when trying to view events. On the web portal you have to log in twice every time and still get the crashes mentioned above. The cameras need charging far too frequently now. It used to be four or five weeks between charges now it’s less than two. That’s not just a solitary camera but all four. The cameras have lost a lot of sensitivity. The outdoor ones miss everything that’s more than 15 feet away now. They used to pick up traffic at the bottom of the drive around 75 feet away and I had to turn the sensitivity down but not anymore. Arlo support only tell me to reboot the base station, you don’t think that’s the first thing I tried? I’ve had enough of arlo now, am looking at alternatives. Update: Considering the cameras miss so much,I have to charge cameras every 2 weeks max now. My sons car got scraped along the side while parked on our shared driveway and guess what? Yes you got it, the camera missed it…….Version: 4.2.5

Disappointed with Entire Arlo System.It needs to have either phone contact with a human being or a place where you can visit someone. I have bought 5 cameras, a base station, wanting it to work from 3 different locations, and also bought 3 different routers, with 3 SIM card plans to pay every month. Prior to leaving for overseas, spent a lot of time trying to connect 2 cameras to one router and 2 cameras to another router, unsuccessful. Left the country, paid for all this equipment and currently paying for 2 sim plans and I receive absolutely nothing for my purchase. Third location got it working, very happy with it, giving hope I can resolve the other issues when I get home. But after a month it has gone offline. Only support none. Had a professional system installed at another location, that is the only system working. So completely disappointed with this whole process. For the money invested and time, there is no support. Don’t try to run it like Apple. They have support with humans on the phone or in person. Too difficult to resolve issues in a timely manner. And all I get is correspondence to buy more products from Arlo, when the current ones don’t work. I would, if it worked, was reliable and robust, like the advertising states. A very disappointed customer, out of pocket. Paul..Version: 3.6.5

Slow. Delay.Clear screen. Which is only good about these cameras. I have 2x wireless camera. I have to narrow down the zones to very small area as the batteries drain within a month if a whole lot of zone is always monitored. (Pointless!!) Also it’s very slow to connect when open App. (20-30secs) so I’d miss to turn on the siren/alarm when I receive the notification and I saw someone suspect. And sometimes when I get a notification, I quickly open App - then I was logged out (without logging out) and I have to log in manually.. So it normally takes a long 3min to finally check the screen after the notification. Yet I’m paying for subscription on each camera every month. I totally regret to purchase these cameras..Version: 3.6.3

Stop forcing Arlo smart adsYou know that we bought Arlo for free cloud storage. And we wont pay any extra..Version: 3.2

HorribleArlo is a giant waste of money. I bought 2 Arlo baby camera for my kids rooms and the app has such a long delay that it’s not even effective. I can hear my kid crying through the walls, go into their room, fix whatever their issue is, get back in bed, and then watch myself do all of that on the iPad because the delay is so long. It’s completely pointless. And that’s not even mentioning the issues with connecting to the cameras Every. Single. Night. And how the app randomly closes at 2am with no notice. I’m switching to Google Nest as soon as they go on sale. This is ridiculous..Version: 2.22.6

No longer giving alertsHad my Arlo for well over a year & it would send notifications to my phone if it detected someone at my front door (although it was a 5-10 second delay). Then I upgraded my phone to iOS 15.3 & boom! no more alerts or notifications. All my settings are the same & it still captures video to the library, but doesn’t send a notification to my iPhone. So, basically worthless as a security system if I have to open the app (which also stopped showing the number of notifications on the icon) to see if there has been anyone or anything detected, which kinda’ defeats to purpose of having a security camera installed if it doesn’t alert you. Checked all the settings & they are correct(set to send notifications & alerts to my phone), yet it no longer lets me know of any motion detected (human, animal, or otherwise). Documentation on app & website are worthless in trying to figure out what is wrong, but I suspect it has to do with my updating iOS as it worked reasonably well (reasonably because of the 5-10 second delay, but still notified me) on iOS 14. This issue with iOS 15 needs to be addressed & fixed as I see I am not the only one having this issue of notifications disappearing. Camera is still detecting & recording to library, but defeats the purpose if I’m not being notified..Version: 3.5.12

Very buggy appThe app leaves a lot to be desired. You cannot control the types of activity that get sent to the feed by individual camera. The settings apply to all cameras unfortunately. So while I might want to see people activity from one camera but not from different cameras, I have to settle for getting people activity from all cameras in my feed. You also cannot mass delete clips from the feed page. You have to delete each one by one. When I want to get a live feed from a camera, it times out trying to connect to the camera about 40% of the time which is unacceptable. I have to shut the app down and try multiple times to reopen it before finally getting a successful live feed. Also when I want to turn off a camera temporarily I will often get the spinning wheel making it look like it is continually trying to shut it off. I have to shut down the app and reopen it to see that the camera actually did turn off. All these issues are happening despite having a strong wifi connection on the cameras and my phone. Regarding the cameras themselves, I have the Pro4’s. The quality of the recordings is good and it is very easy to set the cameras up. The only negative about the hardware is that batteries don’t last that long if you have frequent activity being recorded. I was hoping for better battery life based on other reviews..Version: 4.11

Worst camera Ever!I would give it zero stars but it won’t allow me so I give it a 1. The worst possible connection have to constantly reset the camera. Also the room temperature is never accurate. Horrible product would never recommend..Version: 2.17

Things keep going offlineIt’s hit and miss one day one camera won’t work then another. Just one at a time. My son figures these have been a waste of time. NOT reliable. And it’s not the internet. They are not very reliable. And prescription is too pricey for what you get forall around reliability. Vig.Version: 2.19.2

Not satisfied. Needs improvement.After my all my time/efforts and my $400+ investment into Arlo i was frustrated to find: The app needs much improvement! I was faced with multiple recent scary situations where someone I didn’t know approached my door after i installed my Arlo pro 3 system and my biggest issue was I couldn’t connect to the cameras to speak to them through the app and question who they were or what they wanted and most times you get notified it’s almost well after the persons been standing at the front door for a few moments. They also need to add to the app a way to allow you to set different notification sounds for the Arlo alerts because It sounds exactly like all my other notifications so there’s no way to distinguish this from my other less important apps. They also need to figure out a different system for how the batteries in the camera are charged and replaced although the batteries do last a decent amount of time between charges having to change the batteries every so often is a large pain and inconvenience especially for people that have placed the cameras in high positions on their homes. Don’t even get me started on how expensive the reoccurring monthly charges are either for it to operate like it should. I’m giving it the two stars because the cameras actually record nice quality videos and the sound is good too, I have mine recording in 2K..Version: 2.23

Constant app issuesUsing app version 3.6.8 on iPhone 13 with iOS 16. Wife uses iPhone 12 with same app version and iOS version. Neither phone can see live videos from our 3 Arlo Pro 3 cameras. Tapping the play arrow results in one second of a spinning load indicator and then nothing. Not acceptable. Developer responses from reviews today ask users to update to the “new” app update 3.5.1 which was new over 9 months ago and there are more recent updates. Do they even know the new version of their own app? 3.6.8 is from three months ago. Any competent developer would have already tested the app with the beta iOS software to make anticipates updates and no recent updates for iOS 16 released recently. Poor app development and software management. Cameras often have glitches and blank out during recordings just when you need to see the subject in the video. Phantom movements cause recordings of nothing or the recordings start too late. I will not be buying Arlo again because of extremely poor software. The cameras are nicely made with good power management but the software is mediocre at best. We have 3 Arlo Pro 3 Cameras, 3 Arlo Pro cameras, a doorbell camera and an Arlo baby. All have issues constantly. I just deleted and reloaded the app so don’t give me that advice either because it didn’t fix anything. You just need better software developers. I would not recommend anyone purchase these cameras or use this app at this current time..Version: 3.6.8

ArloNot user friendly.Version: 2.22.6

Serious Problems* Doesn’t work with Apple Home App * Camera doesn’t work with temperatures bellow -20.Version: 2.22.6

Crash all the timeAfter thr newest update. It crash every timr at thr begin loading the app. My cameras are useless now since I cannot use the app. Please fix it asap..Version: 2.19.2

Have had the system Several YearsFirst off in order to get optimal wifi to the camera base router I installed a wifi extender (in the same room as the base) that is solely used for the cameras. I also have fiber internet that is super fast. Before I did the cameras were slow to begin recording and inconsistent. I originally purchased 2 camera system and about a year later an whole new system with an additional 4. Here is where I take a star away, I can only have 5 cameras connected even though I purchased 6 the base will only allow me to connect 5. If I want to connect additional cameras I have to pay on the app. I am not a fan of paying monthly for something I already paid for outright. Here is where I take the second star. Every time I change the batteries to a camera the settings I had previously programmed are reset. So if I have movement set to 93; after battery change it goes back to 80. Sometimes I am in a hurry and forget. These are all things that could be fixed easily by programming to get your 2 stars back. Other than these 2 things I like the system overall. The set up is super easy. That being said I have had to reprogram a couple cameras after a lightning storms but it’s super easy..Version: 3.6.4

App has slowed significantlyI’m afraid this app has seen better days. Performance is very slow and responsiveness to changes on the camera system takes awhile to update in the app. Not to mention the cameras are inconsistent all of a sudden as well. Products are not what I had read about when I got them..Version: 2.19.2

ReasonableDuring the 3 months trial period found considerable time delays of event notifications and the event activation. Due to the time delay of notifications of events the ability to respond immediately not was possible. Needed to rely on recording of the event to see what happened. Even then the recorded event may have been only for the first few seconds of the total event time. On line access to recorded events were also slow. Therefore now just use local storage to record events. Cannot see the value of subscriptions for notifications and recording events on line when event notifications are slow and recorded event is time limited, on line access not all that great. Otherwise find the cameras and base station to excellent..Version: 2.17

Not a great systemI have a lot of smart tech from heating, weather to CCTV. Without doubt this is the worst software I’ve encountered. After buying some new cameras I was forced to upgrade to Arlo Secure. The app is impossibly complicated for setting schedules or geofencing. Eventually after days of research and trial and error I got the geofencing working only for a software update to come along and it stop again. This is a repeated experience in my long association with Arlo. Cameras are robust and fine. Software is complex, illogical and extremely unreliable. Support is virtually no existent and every effort possible is made not to communicate with you. Forums are helpful but full of entirely frustrated members who rarely manage to get Arlo to fix anything. It could be so good but frankly Arlo Secure is rubbish..Version: 4.10

Tech support is horribleSupport is horrible. You will not find their tech support phone number. The 2 numbers that can be ungraved on their website and in the app say “cannot be completed as dialed”. Support chat bot is useless and gives blank dropdown menus when you try to connect to a person”. The only way I was able to connect to chat with a person was by clicking that I wanted to make a purchase. I explained to tech rep that I bought a pro 4 camera bundle set that came with an Arlo. After working for 3 weeks, all cameras disconnected from the hub. I’m good with technology and did my own basic troubleshooting of my internet router, potency of all cables, rebooting and resetting the hub and all of the cameras, trying to sync them through the app and manually nothing worked. The was just defective. One tech had me do the same steps I had already done for over an hour and then escalated me to a higher level tech who did the same steps for another hour and then told me that he is going to escalate it to higher tech support 🤣, who will contact me via email. I asked how do I contact tech support directly and he confirmed that they don’t have direct tech support phone number and that you have to go through the chat bot that doesn’t work. It’s hard to trust security system company with with such horrible customer support. Good thing I bough this Arlo bundle at Costco..Version: 4.10.6

Still needs to be fine-tuned ....Good picture quality BUT takes over 30 seconds to load when notification happens. Doesn’t help when you want to see who or what’s there in order to respond!! In colder weather hubby needs to bring camera inside to recharge, won’t recharge if it gets below 30 degrees...we live in midwest, pain in the neck to constantly bring our 3 cameras in to charge them, luckily they’re easily accessible!!! We have long winters... One camera needs recharging almost every day since it picks up every little movement or noise, you can adjust sensitivity to what they detect, for time period you want detection, subscribe monthly for video storage, etc. Audio is fair to poor when trying to converse with someone on a camera. Hubby being second user, most of the time has difficulty accessing cameras away from home on his iphone. All in all, we purchased a 3 pack camera system....spent additional money on covers and posts to attach 2 of them to since they did not work well on the gutters where we originally had placed them. We purchased 3 additional boosters for better wifi access so they wouldn’t lose their connections. We spent a LOT OF MONEY getting these cameras up and running....would we do it again....probably not..Version: 4.4

Bit of a scam here. Performance only where you’re prepared to pay an ongoing subscriptionI initially thought Arlo was amazing and told everyone. Now I wish I hadn’t. Expensive hardware up front, which I was ok with when I thought there would be 7 days rolling free storage long term. What was hidden is there isn’t and on top of an expensive initial investment they want you to pay $15 per month forever. I won’t. In my experience the app is now slower, and I have to look at the advertising for cloud storage for 1-2 minutes before I can see my local recordings. Even worse... there has been 1 recording in the last 12 days. This is ridiculous- the update says plenty of recording space on the local system and 2 cameras are pointed at the doors of my house - which are used several times a day. Also the cat walks past multiple times a day. So basically DO NOT BUY. unless you are prepared for expensive ongoing costs or a system which fundamentally fails to provide the peace of mind which it was intended to do..Version: 2.19.2

Arlo Pro 3 won’t connect for two way audio off site using iPhone!I recently spent over $1K on a six camera Arlo pro 3 system and have not been impressed! The system will NOT allow me to access two way audio using iPhone off site. This is unsatisfactory and I wouldn’t/will not recommend unless the issue is resolved in the next couple days before I return product. The video and audio work very well but it will not allow me to access two way audio off site and when I attempt to access it says connecting until I try to exit at which point it will not allow me to exit so I have to force close the application and then the cameras are froze and say offline! The system then needs reset and that isn’t a quick fix either, at times it’s taken as long as twenty minutes to have cameras back up. I spent countless hours reading/watching reviews on various totally wireless systems and decided I would spend the additional money for what was described as a superior product. I feel I have potentially made a huge mistake and should’ve saved myself a few hundred dollars and purchased a system I know first hand works as advertised. Before the questions, yes, the software for Arlo is latest, my iPhone has the latest update, all permissions in Arlo application are approved, the product simply doesn’t work as advertised. Frustrated is the safest, politically correct way to describe my current position on this product..Version: 2.18.1

Arlo is garbageThey are not the cheapest cameras but I must say I’m looking for a better system to replace this junk! Dislikes *Cameras don’t work well outside in the winter *Always having to remove and charge is a task in itself *Image quality is poor * doesn’t record everything sometimes you can’t download video Wish I had shopped a little longer rather than just making this purchase.Version: 2.22.6

Be careful when buying additional camerasI bought Pro cameras and a base. I liked the cameras and all seemed to work well (apart from the slight lag in the cameras picking up movement) I decided to buy a couple more cameras, the new cameras were an updated model because Arlo no longer make the cameras I already had. the info online said that I’d be able to use the free 7 day recording feature as I currently did with my old cameras. The problem with this is, it transpires that you can only record from the new cameras to an external hard drive and you can only view those recordings when you are connected to your home Wi-Fi. So when I go away, I can’t view the new camera’s activities until I get home. Not ideal. If I’d known, I would have bought a completely new system from another company.Version: 4.7.1

Clunky and unreliableUpdate: Your developer response suggests reaching out to your support team. I did that several days ago, and they haven’t responded. Not good for such an expensive service. Activity feed doesn’t update unless you close down and restart the app. You get an alert, open the app from the alert …. and there is nothing there. So you recall which camera it was and go into that one and find the video there. Useless. Can’t change field of view from the app. Complains about zones not being deleted. I’ve never set any zones up, and there aren’t any default ones. Some of the logic in the menu structures is difficult to follow. For example, if you want to have camera A record when Camera B detect motion, you can do that. But if you want to do that when you’re at home and when you’re away, you have to enter it twice. Much more sensible would be to enter the rule and then just click a checkbox for which mode you want it to work in. The app quite regularly has a go slow. The 2 factor authentication when you log in to a new device doesn’t accept the approval from the app - you click on approve and nothing happens. Eventually after trying 2 or 3 times it tells you that you’ve already completed the 2FA but it still doesn’t let you in. You have to shut down whichever device you were trying to access from and try again. All told, it’s a bit of a mess..Version: 4.6.2

Very laggy. Poor software design.Despite fast full fibre internet and cable connection to the arlo hub which is only about 2m away from the camera, this app regularly fails to show the appropriate video after a notification. Often the library shows scores of videos available on entering the app, then freezes and shows no videos are available as soon as you try to view them. Waiting alone doesn’t seem to help, you need to quit the app and restart to see the videos again. Timely access to the videos is an important feature - this app fails badly at it. Other aspects of the software are very poorly designed as well - if you have multiple devices, such as both an iPhone and an iPad, or (god forbid!) there is more than one person in the household, then you will regularly be kicked out of the app and have to log in several times a day… poor effort..Version: 3.5.4

.Arlo review I hate having different battery/charges for doorbell/cameras It hard to charge camera inside shell None of faq has pictures of the what each charger looks like so I know what to look for It is not the device is damaged it gets ridiculous amount of action from the dogs being recorded I have two doorbell one of which has stopped connecting have tried troubleshooting also the battery should be the same as ultras it’s ridiculous if not I also got two because slightly cheaper I have to have daytime and night time armed for each camera For scheduling it takes for ever Because for front of house I want to know if they escaped the dogs every area has different functions I put them all to not recognise dogs but all day it keeps taking videos if armed 100s of videos of the dogs I don’t want The alarm is not loud enough and wierd sound I want to be able to setup my own custom geofencing I can size for my unit For each schedule is very slow because you have to add for every single scenario I just want a quick easy way to get all the cameras in armed 12-7 over night and the rest of the time unarmed Some times in a day I have 437 arlo app notifications and it is ridiculous when all are the dogs barking/ There is a setting asking if you want to be able to detect dogs or not So I don’t get it and need to fix as for past week I have disarmed every thing until it is fixed If you look at my current schedule.Version: 4.8.1

Keeps alerting me to animals or motionI bought these kits because of their ability to recognise animals or people. However whatever I do, I keep getting alerted to animals! So frustrating. I’d give the app 5 stars if it did what it said it could do!!! Please please please sort this out!! Otherwise I have to put my phone on silent so I’m not woken up every time a fox goes past, and then won’t be alerted if someone is actually trying to break in! Also, the talk back feature is almost useless. By the time I’ve been alerted to a delivery person, logged into the app, selected the camera, turned on the mic - waited for a couple of minutes for the mic to activate - and then spoken to the delivery guy…. He is already well on his way!! There is a huge latency when speaking too..Version: 3.5

Terrible product and appThe camera is constantly unable to be turned on from the app, the camera disconnects, notifications will indicate that they are turned off but I still have alerts coming through (when the kids are playing or I’m cleaning during the day). I’ve gone through the service desk once before and they didn’t know why it was doing it but it had been happening for a multitude of people. Did not offer compensation or refund for the product when it was under warranty. Honestly regretting having spent this much money on something so unreliable..Version: 3.5.1

Slow, glitchy & unreliable!For a baby monitor the app is simply too slow & unreliable. It can take over 30 seconds to connect when I’m away from home or off wifi & even then it just glitches out & won’t load at all which completely defeats the purpose. It’s also connected to my Apple HomeKit which opens & works quickly however that only works at home on wifi. As much as I want to like the product I don’t think I could recommend it to anyone. It’s just not ok when you spend a heap of money & expect to be able to instantly log in & view the camera & it just won’t load. The picture & sound quality is good but it’s reliability has me rating it a 1 Star at this point. *I’ve tried uninstalling etc & it made no difference The process to add another camera too is not as simple as it should be. I want to like this but when I’m away from home it’s just too hit & miss when it comes to reliability..Version: 4.1

Geo03In the Canadian winter is not wow.Version: 2.22.6

Not easy to use the appHard to put on geofencing and schedule at the same time..Version: 4.11.2

Not statsfiedSucks!!! Sucks sucks I don’t recommend any one to buy this stupid camera system eating the battery so fast i wast more than $1000 for nothing ..Version: 2.14

Very bad for what you payToday the app is showing me that all my devices are ‘not connected’ even though the web interface shows all as okay. I also regularly get notifications of activity and then when I access the app to see them they aren’t there — they show up in the ‘library’ much later. And this company has really made it next to impossible to get any kind of support for problems like this. For a so-called ‘premium product’ this is just really really bad....Version: 2.19

Comments on Arlo’s and Arlo ProOne Arlo drains the battery in 24 hours and one half of screen is green One Arlo pro can not connect and doesn’t work if temperature is below-10 Celsius.Version: 2.22.6

Can’t link to google home or Apple HomeKitGrrr.Version: 2.22.6

The Arlo appAfter the free trial you have to pay a high monthly rate for each camera & I have 4 so I can an only see the live view, not even enough time to show the snip-it of the alert itself. I paid over $200 a camera including the 4 solar charging panels, so I would have spent the money more wisely on a unit with its own at home recording system that I could access The camera and app works well and I get live alerts which is really all I need. If I felt I needed more security I would activate one or two in an appropriate place. Does have great instant alerts so using the cameras and app is good. Main complaint is that when you buy 4 cameras then you should only have to pay for the group and not each security camera. Would give 5 stars if they would fix that problem. Otherwise might look into a home hub for all the cameras I have, with a hard drive of a Tara bite. Update:The other 3 lights are set for motion and people, but flood lights won’t come on unless I go into the app and actually turn it on manually. So they aren’t good unless you pay individually for each light. That was misleading and if I had it to do over I would have just ordered some good deterrent lights with out the cameras for much less..Version: 4.10.6

Went downhill real quickThe first 3 months was pretty good after I bought it, it was on free trial as well. Then I have to pay $15 a month just to keep the cameras working. It has been going downhill since then. It always has at least 10 seconds delay either for recording or live view. Sometimes when I need it the most, it won’t even let me connect to live view. Cameras would go offline for no reason, sometimes it lasts for few minutes and sometimes it lasts for few days. And yes, I tried all the trouble shoot. Not sure if it’s the cameras problem or it’s the app problem. It has been sending me 2 notifications for the same recording since over a year ago, or the notification would come in 5 minutes after the event happened. Recently it has been sending me 30 plus notifications for just 1 new recording or would notify me that I have 30 plus unread recording, where clearly there was nothing to review. Sometimes if the event has been happening for few minutes but it would only record the last 10 seconds of it. I have people standing in front the camera for couple minutes, no alert no recording at all, but if a leaf has flew by or the shadow of a tree moved slightly, it would send me 5 notifications. And yes, I have the cameras on the right setting. When there is emergency service in front of the house, fire trucks, police or ambulance. Never ever have I got any notifications or recordings. Isn’t that the most urgent situation? It is getting very frustrating..Version: 3.5.13

Great concept not so great executionI love the whole Arlo concept but unfortunately it’s not as practical as it should be especially with the updated app and also not as responsive on the iPad as the iPhone app. The activity zones don’t seem to work and even reducing the sensitivity on noise or motion doesn’t appear to reduce the amount of alerts. I’ve resorted to turning some of the cameras off as they react to any motion or noise or if they aren’t close enough to the WiFi source (especially the Pro 5 camera we bought to supplement the Pro 4s as they don’t sell Pro 4s in NZ anymore from what I can see), waste all the battery trying to find the wifi. And if I turn a camera off I can’t restart it on the iPad - it simply won’t let me get into Settings to turn it back on so I have to go to my iPhone for that. Oh and then there’s the camera that no matter where I put it says there’s an audio alert at 4.10am every morning. So you have to ask yourself, is it really the best solution for our requirements? I’m beginning to think not. I sold this into my partner as the best thing since sliced bread and it’s turned into stale toast..Version: 4.11.1

Latest update 4.12 broke mode screenLatest update 4.12 broke mode screen.Version: 4.12

Any issues you may experience, you’re on your own.I have been experiencing issues with my wife’s account that I was added to/shared with. When we first started using it, I was able to change modes and do almost everything an admin can/should be able to do. The owner has more privileges on the app, which should also be adjusted to allow most privileges to be shared with the Admin as well, but I digress. For some reason, over the last month I have lost the ability to switch the modes of our system/app. It shows me what mode is selected but it is dimmed out and will not allow me to select the other modes. I have looked on her account and on her app and everything is fine on hers, as well my “rights” through her account have been unchanged and unhindered… so I do not know what the issue is. But over the last month I have been trying and struggling to get help from Arlo. The app has a section to “ask for help” but it’s all automated and forces the user to stick to specific lines of questions and does not allow deviation. There is no way to reach an actual specialist. And the closest I’ve come to finding “help” was two phone numbers for overseas. Not sure what the issue is… not sure what the disconnect is. But I’m about to start sharing with everyone I know and don’t know how horrible this experience has been..Version: 4.6.2

Cameras and system are always downFor one reason or another the system is down. Buy a different system. Too many problems all round making it unreliable..Version: 2.17

Incompatible with Google Wifi1. The Arlo Q cameras are incompatible with Google Wifi (possibly due to Google Wifi using a 5GGz band, as others have suggested). Having invested in more than a dozen Arlo cameras for multiple properties, including several Arlo Qs, this is immensely frustrating. First, it’s a huge unexpected security risk, as the security features of Google Wifi are vastly superior to those of my ISP’s modem-router (to which Arlo Q will connect without difficulty). Further, it took an entire day is fiddling with the cameras to figure this out on my own as the wifi requirements of Arlo cameras ought to be disclosed prior to purchase. 2. Several of my cameras and/or batteries ceased to work barely a year after they were purchased. 3. The custom power cables are flaky and temperamental, and two appear to have ceased working, giving an error message re incompatibility. 4. Even the fact that they need custom cables instead of standard micro USBs is a frustrating nuisance. Here I am, stuck at a regional property, with cables that won’t charge the batteries - and no way of getting new cables except online, which will take weeks to arrive. Bottom line: if I weren’t invested in the Arlo family of devices, I would not buy them again and would not recommend them..Version: 2.10

Wish I didn’t buy ArloThe product without the subscription service is essentially useless. It’s actually worse than useless because it basically annoys you to the point where you have no option but to subscribe. You receive hundreds of notifications every day unless you subscribe and open up a couple of basic features which make it somewhat workable. The app itself is ok. It’s not overly user friendly and it’s clunky. The customer service is terrible. One of my cameras didn’t work right out of the box and it took me two months to resolve the issue. I had to perform the same “fix” for 10 different staff before they finally sent me a replacement..Version: 4.7.1

Good appWhen it works it’s good, I find adding a new device to an existing plan is tedious and very easy to be charged multiple times if not careful. I also find that there is about 3-4 seconds delay between the camera and actual events that can get very annoying, and my app has stopped giving notifications for one of my cameras and I have no clue why, I have all notifications on, camera is paid for and fully up to date. Overall great camera’s but now the free units have caught up so I have been considering just getting the free product from the competitor companies, and since this app now chooses for its self what notifications I get I find paying for something like that not worth it..Version: 4.3

Arlo app/camerasNot going to lie, I am not satisfied with these products/services. The cameras go on/offline all the time against what I have them set for. Most of the times they do not work. Read a number of concerns regarding the quality of video, and app function; and yet Arlo is not fixing these issues. I would purchase a different system, but don't want to spend the money at this time..Version: 2.14

Good cameras when they work.The reason I bought this cameras was to see as close as possible to real time alerts. About a year or so the app worked fine and was happy wit it. For some reason the app now give you an alert, not just once but multiple times for same alert that ends up getting annoying but worse is that video takes a long long time to load or does not load at all when tapping on alert. Video works better when you just open up app and select live view. This takes about 5-10 seconds, I have had packages stolen from my front door and all I get to see is the after the thieves walk away with packages. The live speaker with mic works great, but there should be a setting where I can select it to come on for any camera of my choice when ever I press live view. This of course will probably drain battery faster but it would be my choice. This future would come handy when someone is around your property and not just available on the doorbell camera. Over all I would probably buy a system again if the double alerts get fixed with faster loading videos when you tap on alert. Here is a simple fix Arlo engineers, maybe instead of you getting video to load for why you got alert you just get alert and go straight to live view with option to have mic/speaker on..Version: 4.3

Smart but unreliable at timesThe camera looks great in our son’s room and we loved the fact that you can view it anywhere providing you have the app installed and good WiFi connection. However, we took this away with us and where WiFi wasn’t that strong we noticed there was about a minute delay on the video! We’ve also had issues at home where connection is great with the app having problems ‘connecting’ and due to this, turning itself off during the night. We’ve had to restart the app multiple times to get it going- not ideal during the night. You can also only use this on one device per email address at a time. We’ve also noticed that this works much better on apple products rather than other smart devices. I haven’t used any other baby monitors to compare so this rating may be unfair. A big plus with this is that you don’t need to charge any additional devices as you can view on your phone, iPad or Tv as long as they’re powered up! The picture/ video quality is very good and you can zoom in really closely to almost see them breathing without using picture quality..Version: 2.18.1

VERY POOR SUPPORT,Too much latency, and problems with latest updateThe reply is useless, as there is no support about the app in settings, and no way to raise a query. Why not just acknowledge the bugs caused by the app update, and give an idea when they will be fixed? RECENT UPDATE: previously viewed videos keep showing as not viewed. I keep clearing the red dot, next time it is triggered, it goes back to the original unviewed number. LATENCY: Watching livestream video from camera and doorbell camera there is over 5 seconds latency. It makes bidirectional conversation via any camera with a delivery person (or person in the view frame) a very awkward affair. I know it isn’t my network as I have other video security devices connected and there’s virtually no noticeable latency. I also have local storage connected to the Arlo hub and this makes no difference either. Considering the cost (of purchase and subscription) and claims to be market-leader, this needs to be vastly improved as a matter of urgency..Version: 3.5.12

Arlo closed down?After a more than a year of using Arlo GO I can no longer access my account. I can’t log in with my password or change my password. I continue to pay for a 4G service with no service. I can’t get telephone support during Australian business hours. When I call in the wee hours no one answers. Even when it worked I would often lose service and have to reset the camera. This would mean coming home to fix the service. I had a wi-fi camera before and it seemed to have trouble maintaining any sort of connection to a camera a few feet away. I think wi-fi type units can’t deal with being in an apartment. When you lose service there is no warning on the wifi type nor the 4G. Its an expensive, faulty, toy not a security system. If you need to know it has stopped working you have go in and check for yourself. You also need to have a sixth sense to know to know to check it is not working. I still can’t contact Arlo with my normal account. I did manage to open a new account that can contact Arlo. I recommend you don’t use Arlo. I am locked in because of the linked 4G data account for Arlo GO and the contract. Update. Still junk. Barely works at all..Version: 4.1

Suitable, but intentionally crippledThis app and product is alright. However, the business model is not to sell hardware, which is already very expensive. It’s to lock you into a monthly subscription service. These do not support any of the useful functions of HomeKit, I.e. secure video storage in iCloud. The basic smarts are ok, as well as the 7 day storage. However, there are now other manufacturers who are offering more flexibility, integration and reliability. I wish I hadn’t already bought into the Arlo System. While they continue down this path I would be recommending them, or expanding my system..Version: 2.12.1

Library is confusingI find that the library is not consistent - quite often the bottom of the screen against ‘Library’ shows a number of supposed files but the actual number is very often very different or non-existent. After clicking ‘Library’ and bringing up the files I can find more files are actually there. Deleted files also can reappear. In summary the software is not fit for purpose. On a different note I find your charging scale for someone with say 2 cameras is offputting and disappointing. The picture clarity is currently the biggest plus but the other side of the equation is increasingly not looking good for me and will likely change out the whole system at some point. Regards.Version: 3.5.10

The Good and BadThe cameras were expensive and, at the time of installation, I could not buy a camera without having to also buy a router with which to sync the camera. So, I wound up with extra routers because I synced all cameras to one router. I’m sure the expense of unnecessary routers was included in the cost of the cameras. So, even though I can find lone cameras now, my initial setup was expensive. Secondly, a camera’s video is always pink. Happened too long ago to talk about returns now. I just put up with it but I don’t like it. One can adjust the length of recordings. I like that. Managing the app is simple. That’s good. I regret buying the cameras that need batteries because the batteries are expensive and troublesome to replace (climbing ladders, etc). When I purchased one that uses electricity, everything worked better. The images were clearer, motion was more easily detected, etc. The battery-operated cameras often have visual glitches where images are broken up into pieces and there is stalling and skipping of movements. The good thing is that I have five cameras and pay nothing to use them and they provide some benefit of recording and retaining information for a limited period of time. So, the fact that they were expensive to purchase is offset by the absence of monthly fees..Version: 2.18

HopelessPlease do not by these cameras. They are hopeless. After a few months the cameras start recording and displaying in pink. Base station constantly goes offline and loses access to cameras. You have to reset the base station and then re-add all the cameras at least once a month. App takes ages to load and connect to cameras. Cameras take so long to detect motion that the person/thing that triggered them is gone before the camera starts recording. Or the cameras trigger on anything and you constantly get alerts for nothing. Support is useless. The operators can’t understand English, will not put you onto someone who can, will not provide a valid email address so that you can correspond. Online support just goes around in circles. Don’t waste your money on this product. Buy a hardwired system..Version: 3.6.5

Not goodApp needs work..Version: 4.11.2

Takes too long to load or doesn’t at allThe setup of the app is great but it constantly won’t load one of the cameras even though our WiFi is at full connection and working perfectly fine. It happens so frequently I wouldn’t recommend spending the money on the cameras plus the monthly fees per camera. It was faster during our 30 day trial. It’s supposedly 2k but is always grainy and we’ve tested our WiFi speed to see if that’s the issue, but it’s not. My partner and I both have phones that supposedly support the 2k. Edit: The help articles didn’t have any information we haven’t tried as we have read them before to setup a secondary account and make sure we had the right placement for our cameras. My partner and I also are constantly being logged out of the app. I’m assuming because I’m not the person who setup the subscription I don’t have access to many of the features like support. My app says “no devices associated with this Arlo account” but the cameras and videos are on there. The payment is from both of us, my partner was just the one to set it up on her phone first so that’s another frustration to add to the list. You can’t both login to the same account at the same time or it will kick the other person off so we setup mine as a secondary account a while ago that only has limited access. There should be a way for two adults to have access to the full features..Version: 4.11.2

Ok, but... peace of mind dwindlingI purchased the Arlo Pro2 System a couple of months back. It started really good..recording and playback are crisp, battery life is above average and notifications are almost immediate. A few months down the line, we noticed that the Base station goes offline 3 to 4x a week and you would only be made aware of it if you thought of accessing the app or if you see the indicator light not in blue. This means that for the duration of the base station being offline, your property is not secured...and you have no idea how long it has been. As a result, I now have to constantly monitor the device that was mainly intended to monitor the property in the first place..Version: 2.16

ArloCameras not very good, service has not been good. There have been app issues. I’m so disappointed with Arlo.Version: 2.22.6

Ap updateThe latest update makes the Ap freeze and the pictures take ages to load. Also don’t like how when you delete photos from 1 camera it deletes all photos from all cameras and I have 5 cameras. Please fix the freeze bit first as really annoying if you are in a hurry because someone has entered your property or you need to check on something and have to wait! 2nd review October 27, 2010 Cameras all go offline 2 or 3 times a week and sometimes a camera just stops working - not the same one all the time. Have found we have to reboot the whole system when this happens. Also you don’t make cords long enough for the placement of some solar panels so as a 72 year old female I have to get a ladder out and change the battery then reposition the cameras. I have 5 cameras but only 4 with solar panels because of the cord length. The last update requires me to activate the Ap every time I access it and secure my password! What is this all about as very annoying especially as I have had the cameras for over a year now and didn’t need to do this previously? Getting more inclined to replace with wired cameras as very frustrated at the performance after spending a lot of money to just keep safe! 3rd review: 30 November 2020 Sick of having to try new things whenever there is an update! This time - and a previous update - I have to add another security layer - whatever that means! And quite often it asks me to activate again..Version: 2.22

Missing descriptionsThe app works well once familiar with it, but on start up there are essential parts of the guide missing. E.g. how to open the camera to insert the battery. It doesn't highlight pressing the white button by the charging dock. Setting up the account leads the process into the Arlo trial account and it is not clear how to avoid this. Setting up other users access isn't straightforward. The invitation email is sent easily, but thereafter it isn't clear whether the joint user uses the original account login or sets up a completely new account in their own name and the system recognises this new account as attached to the original. This app shows signs of not being properly field trialled before release. There is a much better instruction PDF manual on-line but there is no link to it within the app. Very poor forward thinking which is repeated often when working with the app..Version: 4.6.2

Worst cameras for commercial do not buyThese cameras are trash. The batteries drain within a day, research online has shown this happens to everyone and it’s supposedly has something to do with the location of the home base etc etc but we have tried all that and even the cameras next to it drain in a day. Now the app this gives notifications on your screen repeatedly for everything it’s very annoying. You can only turn these intrusive notifications off for 24 hours. Do not buy for commercial only buy these for a residential house and there are better options than this junk..Version: 3.2

Arlo Security SystemThe system itself is great . The only downside is that there’s no way to take it off of motion activated and set it up on continuous recording . So because of this, if you have outdoor pets . Like two or more dogs . In less than eight hours you’ll have well over 1500 individual videos to watch if you’re looking for something in particular . which can be very time consuming as well as takes up space on your phone .Yes, there is a setting where you can turn off where it will not pick up pants, people, or other things . However, it will still pick up the motion no matter what and you will still have over 1500 videos But instead a bit, let you know if it was an animal, vehicle or person it will just tell you motion .So there is no way to get around that .Also, because of this issue, it drains your battery very quickly . I personally have seven cameras and I have solar panel charger connected to all of them, and it still drains the battery because the solar panels cannot charge the batteries faster than the camera is being activated . so if anybody chooses to buy this Arlo system, you need to keep that in mind . If you do not have any pets, this system would be great and it may even be fine with one being outside, but would be okay with one pet inside . I hope this helps ..Version: 4.0.3

Not as good as I expectedBefore making the purchase, I talked to a number of people who said Arlo was one of the better options for wireless security cameras. I made the purchase and installed them. The system and app weren’t very intuitive but I managed. The first thing I noticed was the delay and inconsistency in getting alerts. Then there is a significant delay in accessing the video from the alert. If you’re planning to use this as an “alarm” it will be too late… We went ton vacation two weeks after installing the system and about three days in every camera went offline. I couldn’t get them back on line without physically being at home. At that point they were worthless. Once at home I had to re-sync each camera. What a pain. My system has 2k resolution. I wanted the ability to ID someone or read a license plate. Having 35+ years in law enforcement I understand how critical this is. Every video I’ve checked gives marginal, at best, video clarity. I’m not convinced that in a moment of need it will be enough. Now I will admit I don’t have cable Internet service but my speeds are decent. I don’t think that would make the system function this poorly. Now I’m stuck with either buying a smart hub to eliminate “cloud only” recording and hope for the best, or buy another system..Version: 4.7.1

AppNew to Arlo app but very disappointed that we can not have a unique volume controlled notification option that allows customizing the sound would allow alerts from arlo that stand out as high priority !.Version: 2.22.6

Great until just recentlyWe have had no issues on our baby Arlo up until a month ago, now it is all over the place. Sometimes it shows a picture as live when it isn’t, and it almost always takes 20-30 seconds for the video and/or sound to connect when logging in. We have logged it, and followed all of the advice for uninstalling, moving router, following all the suggested steps etc etc etc, to no effect. I always have to press ‘stop’ and then ‘play’ to get the picture to come up when logging in. But the motion/audio alerts to our phones are always instantaneous, so I don’t think it is our network. It was so fabulous before this, now I just want to throw it out I’m so frustrated!.Version: 2.20

IssuesI loved my Arlo at first and pay a subscription I have 3 cameras and a floodlight but as time has gone by it has gotten so bad I’m now getting rid of the whole system there are a few reasons 1 the app logs you out and when you are logged out you get no notifications so what’s the point 2 I log back in and my floodlight says it’s been updated great you would think except now you can’t use it / view it is also been saying this for months 3 the amount of times it disconnects from the internet in general I’m only guessing it’s to reboot and update At the end of the day if your paying for a service and they are not providing it they are just taking your money and seeing I got the system to prevent people taking my stuff just seems a bit ironic.Version: 3.6.8

User friendly, easy to installNeed to improve in-app functionality. Geofencing not reliable, many lags and the problem has been reported many time over the last few years - still unresolved. Outside camera can’t support below -20 degree, camera will go off as it needs to warm up..Version: 2.14

TerribleAlways needing to log back in, or added back to the list of approved people. When I log back in, it asks “do you trust this device?” When you press ‘trust’ it won’t let you access the cameras. When you press ‘do not trust’ - it lets you access cameras. What the ?? App is not user friendly. Our device goes offline constantly, we’ve had a new device sent out, still the same issue. Our internet speed and service is fine. Arlo is the only thing that has issues. If you hear something and want to investigate what is was on the cameras, say an intruder, or a parcel being delivered.. it doesn’t automatically record while you’re watching the camera, and by “watching” I mean it won’t load quickly. From the time you hear the noise, to picking up your phone, select the Arlo app, it’s another 1-2mins if the app locks you out, then you select the camera you want to view, if the camera still detects movement on that camera, it will take another 30secs before you can view the footage (no exaggeration), and then there’s a 3 second delay between the movement and when you get to see it on the app. By that time, the intruder is in your house and the delivery driver is taking your package back to the local post office for you to drive 10mins to pick it up yourself later..Version: 3.7.1

No local photo capability without premiumI get that without a premium subscription you can’t use their cloud storage. However, I do think it’s unbelievably mean that when you come out of the free trial they also remove the capability to take snapshots on your phone. I got their camera to watch the birds on the bird table (as equally mean landlord won’t let us have bird feeders near the house and no windows on permitted side!), but have been somewhat gutted to not be able to use the local photo option that was there in the paid subscription. Sadly, will be waiting for next Black Friday to pick up a cheap and nasty camera that will facilitate such a simple task. So beware of the 3 month free trial: it will hide how spartan the free functionality is well past the return period.Version: 4.3.5

Not what I had hopped for...Well the app works well for the most part, does glitch and tend to freeze when living viewing cameras and using voice speaker function. The system itself... well it's great when it works... bought an Arlo Ultra top of the Range and one of the cameras faulted to the point it no longer works. The other two work mostly great but decide to stop working every 2 weeks or so and you then have to remove them and add them back to the app for it to continue working. In summary it's great when it works but it surely does need more refinement it's just to inconsistent with its performance..Version: 2.15

Camera ok but App/software dreadfulThe features were what attracted me to this product initially but the execution is appalling. Camera quality is fine but the software barely works, is totally inconsistent, unreliable and slow. In fact mostly of the time I can access my cameras about 10 times quicker if I view them through the HomeKit app. But as to whether the app decides to record anything is another question. If I’m ever needed to rely on anything from this app it will be by the grace of God if it is useable at the time. I wish I’d gone for one of the other products available on the market. But now it’s too late as I’ve incorporated the system into my home security setup, hardwired the cameras (using third party power supplies due to the useless and overpriced arlo external power supplies). I can only hope that these issues get resolved in updates to come. The fact that this app has an average of 4 stars is very very suspect. This is probably the first time I’ve bothered to write a review, which shows how annoyed I am. Please do something arlo! 😡.Version: 2.12.3

Horrible product and customer service! Steer clear!Customer service is all re-routes to the Philippines where no one calls back, places you on hold for over 20 mins and end result is you’ve now wasted 2 hours with nothing being done. This is a brand new product under full warranty, imagine if it wasn’t. Other products out there with better service then this..Version: 2.22.6

GrantGetting better but it still keeps flicking off after I have had it on. Also the alarm and recording no longer works together although when I purchased it worked. You can’t sell something then change the game 2 years later. I tried fixing this and spent 3 hours on the phone for 3 weeks even 2nd day. When the Philippines were handing it the ladies were knowledgeable. It went to India and I had Arned he kept me stuffing around. He said he’d get back to me. Never did and all the time I heard young men laughing and playing up like school children. So no I have to put tape over it so I can walk in my small housing lounge room. Tried calling a month later and couldn’t get through. I finally worked out how to set it up then came the 2 factor authentication it stopped turning on one night. Then I noticed that you couldn’t record, and have the alarm go off. Why.Version: 2.14

August 24 app update is unrealizableNever has an issue with our Arlo pro cameras for two years. Last update from Aug 24, 2020 is terrible. The app delay is horrible. The delays are in -notifications.. -device connections -camera viewing Everything you need and why you picked Arlo is currently not functioning as it was. My iPad is running an app from April 2020 and I have no issues with it. Would like the old app back for my iPhone... please..Version: 2.19.2

It works occasionally if you are luckyWe have been using the Arlo app for about 2-3 years since purchasing the Arlo pro system. However we have found that it works on an adhoc basis and cannot be relied upon, especially when not at home. The only real deterrent is that you can see the external cameras. The cameras have a short life span and the delay often results in an almost blank video recording. Neither does it record when someone enters the driveway and standing at the door for several minutes. If the cameras worked then the app would obviously work better. The advantage of having a wireless system quite outweighs a wired one and the cost would be more than reasonable if the system worked. Being able to receive alerts, which don’t always come through immediately, giving the peace of mind required when away from your home is all important and from that point of view alone, I have given it 2 stars. Would I recommend this system, definitely not. It is an expensive system purely because of tbe cost of the constant replacement of the cameras as well as the cost of the expensive batteries which, at best, last about 3 months if you are lucky. Unfortunately the negatives of the system and the app far outweigh the advantages..Version: 2.19.2

UnreliableI’ve had Arlo Pro cameras for a year now and I find them completely unreliable. I live in an urban community but I have the fastest internet available. When watching the cameras alive, I find I have to keep pressing the play button every minute or two. They should stay up all the time as I am watching live, but they don’t. Also when watching live if there is activity happening while I am watching live either the camera will drop and when I press play, it will clock and it will clock until the activity ends which means I’m not getting the benefit of having a camera. There are lots of gaps in the coverage. My cameras are hardwired and I pay for Continuous video recording. How is it that one camera view is recording just fine and at that same time another camera has a gap and is not recording. It can’t be the Internet if one camera is recording just fine. I reboot my Internet several times a week because I find a lot of lag or clocking as I’m trying to watch archived video. Also, the timeline will pick up a motion for a person which is great but then I don’t get the snippet ( my term for the video alert that gets sent to me) of that activity. So I wouldn’t know if someone was in view of my camera, if it weren’t for the timeline. If I had an invested so much in the cameras already, I would trash them and try something new. Very disappointed..Version: 4.5

App not workingCannot open the app. Stuck on the launch screen Storage not working with SD card I am rating your app and service and not the camera. The cameras are actually great although a lot of features are not available unless you are subscribed. As for the app: 1. You block HomeKit storage to iCloud. This is the reason why I bought it. You only give a server storage which costs A LOT!!! Or a local SD card. 2. The SD card storage worked once and now it does not work. Says I have to subscribe. That’s insane….. why would you offer sun a great camera where I have to pay just as much for an annual subscription? You should seriously think about your business model. I would have never bought it if I’d new. 3. The Modes are on the account owner. That very annoying. My wife has access to the same camera but geofencing works on my phone. Please fix this. 4. Why can’t I manage these in HomeKit? This is someplace. “If no one is at home, set to guard.” . I cannot really manage it in this way. You force us to do it manually. Where is all the automaton????.Version: 4.1

Buggy camera firmwareI have 10 of Arlo Pro4 cameras. Following a recent firmware update my cameras have become unusable. The cameras spontaneously disconnect from the WiFi network and, therefore, do not transmit any data. The batteries drain in a matter of hours, apparently attempting to reconnect to the WiFi network. I have manually reset my cameras a number of times. Most of the time resetting the camera will cause the camera to reconnect to the WiFi network temporarily, but within 10 minutes or maybe up to 8 hours, the camera recycles offline again. A number of Arlo camera owners are experiencing this problem of the camera spontaneously cycling offline and none of us has been able to get help from the support desk. Arlo makes a nice camera, but until they figure out how to fix their firmware problems you should not buy this camera. It does not work..Version: 4.6.2

App doesn’t always work...Arlo has a great reputation. However, I don’t know why. It must be because they’re paying off reviewers. I have used ring and nest products in the past, and either are better products. One thing you must consider when purchasing, arlo doesn’t record at all times. Arlo only records based on events. So it’s not armed because you’re home then nothing gets recorded. They app is buggy. The only reason I bought them it’s because of the iOS HomeKit integration. However, only the pro 3 and the pro 2 lines are officially supported. I originally purchased the 4K ultras and they weren’t supported. Also the video doorbell is not supported by HomeKit. It’s a joke. It literally is the worse product you can put up. Their signal is so finicky also. I have a camera stopped working after charging. Their customer support is also a joke. I sent in complaints and they have responded 4 days later with a canned message. Then the following day I get a “it’s been 5 days since you contacted us” email stating they will be closing my case because of inactivity. I spent over $1000 for sub-standard equipment, received a mediocre app that constantly lags (takes about 5-10 seconds for your video feed to go live), and awful customer service. You could literally get that from any other company for a lot less. Not worth the money or the time..Version: 2.17

Nice conception spoiled by commercial modelThe app neatly passes the test of quality by being effective but unobtrusive. It’s easy and fairly intuitive to use and has some very useful capabilities of being able to discriminate between adults children and animals, and to analyse the nature of any observed motion - for example informing you of the delivery of a package. This image analysis capability is both useful and signals further future potential. However, the app’s more useful capabilities are significantly hobbled unless the user is willing to pay for a regular subscription on top of an eye-watering initial purchase price for the hardware. Unless you subscribe, the system delivers miscellaneous motion detection similar to the cheapest and simplest alternatives. This is despite a basic three camera setup costing close to A$1000. Another restriction imposed by Arlo prevents the user storing video on their own Cloud service - Cloud storage is only allowed as part of their subscription model. Until Arlo come to their senses and offer a more competitive commercial model, including integrating fully with existing Cloud services, I recommend going with more cost-effective alternatives..Version: 2.17

HmmmI have been using arlo since it came out. And it’s an amazing product. But now they want to restrict you from the feature unless you pay for them per month. Don’t be sucked in to paying it’s not worth $ 11 per month to tell me the difference between at person and an animal. Also on the pro 3 the batteries don’t last long. I have to change mine out every 2 days and I have it set on the lowest settings. I suggest if you see older models buy them. They work..Version: 3.0

App ok- subscription overpricedThe App can be a bit glitchy at times. The camera are fit for purpose u der the inital “free” subscription plan, but the biggest problem is the cost they are charging for the Subscription service following the free period. It’s extortionate, and I am likely to sell off my cameras and start again with another brand. They need to sort it out, or they won’t keep any customers. The basic features without a premium subscription are so limited the cameras are no longer fit for purpose, so totally not worth the money being charged..Version: 3.0

Slow video load and false alerts. Good tech supportSooooo we’ve been using ARLO for 2 years. Often, when you go to look at the camera because of some type of alert, you may or may not actually see what caused the alert in time. I.e. The threat has passed before you can actually see what happened. All of my outdoor cameras constantly send Alerts to my phone but when you look at the video nothing is setting it off. Seems dangerous to me but... I don’t even see trees moving. Recently we added 2 Arlo doorbell cameras. We had to disconnect one of the cameras because they won’t both work at the same time. And the same complaint as everyone else, when the subscription ends,there are absolutely no recordings. Not 7 days like my other cameras, not 7 minutes not 7 seconds. The thing that makes me angry is before I spent hundreds of dollars on these cameras,Nowhere did it indicate that this was going to be the case. They are getting just like the greedy competitor Ring. And to spend all this money and then have things not function the way it supposed to, it’s really upsetting. What’s the point to a camera without the recording? It’s a matter of principle. Just include it in the price already! Greedy companies just trying to be in your pocket every month of the year. Do I sound mad??? It just went off again for no reason!!! And my sensitivity is set low..Version: 3.2

Easy to use but disconnects a lotThe app is clear and easy to use. The alerts are really useful as well as being able to watch the screen. Picture is very clear and all the other features are helpful, such as temperature etc. However, we find it disconnects a lot which is frustrating - it’s sometimes easier to head upstairs and physically check on the baby rather than stare at “connecting” on the screen for five plus minutes. When returning home from a trip away, the device doesn’t automatically connect itself to a recognised network - you have to re-enter the network details and sync the camera. Don’t understand why it can’t recognise known networks and allow you to select that through the app..Version: 2.19

Hit and MissI have a four camera system and each with its own solar panel to keep it charged. Well these cameras keep going offline quite often. Also more often than not they don’t begin to record on time and miss the entire event. Not too happy with the system. It is what it is. Update: even with motion areas on the camera still detects movements where you don’t have it set at and drains the battery. Update 2: after 2 years and still these cameras don’t record the important events. But all the wind it captured perfectly. Moving cars and people, nope! I have stopped using the solar chargers on 2 cameras as they gave out after 1 year and these are now hard wired straight to power. I have also disconnected arlo extended service as it was a waste of money since again the cameras were non-response when most needed. I figured stop flushing money away on extras if they aren’t going to perform as intended. I contacted tech support and was pretty much told that the cameras need to be directly next to the hub in order to work properly. If that’s the case I might as well have left them next to the hub, in the box and on the shelf at the store. Rainy days and they just don’t work. Hot summer days and they don’t work. So pretty much they need to be kept indoors away from the elements..Version: 3.5.6

Rip offDon’t buy these cameras... they force you do buy a membership and their customer service is the absolute worst! We bough 5 regular cameras and a spotlight camera. The spotlight camera kept disconnecting from the base station and not recording then when we asked for a new one they sent a list of 20+ IT questions ( what’s your bandwidth, what is your internet provider, what colour light is flashing on the front of the device, what is your upload speed, what is your download speed, and the list went on and on!) whatever you do avoid this crap company! Also the recording timing is terrible, the person is already on your front step before the camera captures them and then only records them for a few seconds.... there is not live stream recording feed. I would get nest or another competitor..Version: 3.2

Do your research!!!Buyer BRWARE!!! I’m on my 3rd set of arlo pro 4 cameras in about a 14 month time frame. Very VERY buggy, inconsistent and the app isn't that great either. Needed camera’s in a hurry and at a lower price. The ONLY reason I'm on my 3rd set is because the big box store i bought them at, will not give me a refund, they’ll only warranty them as long as I buy the warranty of course. So do your research. Check into a service like ADT, etc. Oh!, they also raised their monthly charge without notice. And their customer service is virtually non existent. No number to call to speak with a live person. You limited to messaging. And getting to deal with 1 representative is impossible! But they all assure you that you are in good hands and they will fully correct the issue(s). If i had it to do over, I would NOT buy arlo. But for now, I’m stuck with them since the warranty price is cheaper then a new set of camera’s in any brand. After a recent update, the audio is HORRIBLE! It sounds like the martians on the kids 2 way radio from the movie SIGNS…. Don't waste your money, time or energy with arlo. My app reverted back to the older and even LESS user friendly app. Not sure how, why. But i cant set the sensitivity settings any lower without just flat out turning off the camera all together. Its killing my batteries in about 4 days max. Audio has intermittent issue. Loud scratchy feedback during live feed and on recorded video..Version: 4.12

Good but needs improvementsLove the video quality and the different features such as temperature and air quality and lullabies/ sound effects and night light. Some issues with taking a while to load on my phone at times - not sure if that’s due to my internet quality or not, but at times it says it’s not connected to the internet when the internet appears to be working for everything else. Also I like how it senses if the air quality is abnormal however would be good to know exactly what is making the air quality abnormal and makes me worry if my babies room is safe when air quality is abnormal (which is quite frequently). The temp gauge is also sometimes off. I have a couple other thermometers on the room and most of the time the temp is relatively accurate but on several occasions it has been way off, like indicating that it’s 27 degrees when it’s really only 18 degrees. Not sure why it does this? Is it overheating?.Version: 2.19

Regret buyingThe batteries only last a couple of weeks not 6 months as advertised, if I’d know this I wouldn’t not have brought. Sometimes the disarmed cameras will record and send me notifications about it. I was told when I brought them it would cost $4 a month for subscription only to find out when I got home that $4 is for one camera, overall I regret buying as it was $850 and just a constant problem as I have to disarm them a lot to try and save their battery life which defeats the purpose of spending $850 on cameras..Version: 4.0.1

CamerasI have two systems in different locations with 3 cameras on each one for about two years now and they regularly play up. It varies from cameras eating through batteries to software updates not working properly, either as a result of operating system updates or Arlo updates. The list issues includes inconsistency of where the cameras sense movement which isn’t necessarily directly in front of the camera and also problems after putting recharged batteries back in that the camera might not be recognised. Having said that they were a cheaper option to permanently wired and you can totally reset the system and reload the cameras which generally solves most issues, so anyone who wants a quick fix they might be okay but be prepared for issues..Version: 4.3.6

Coverage timesNot all activated recording is notified When I leave my property in the morning my camera LED comes on but doesn’t record anything. The reason I purchased this set was for 24 hour coverage but it appears that this is not as suggested Feedback would be appreciated Also the filters don’t work all the time I don’t want to receive motion alerts when it’s windy for example Please resolve Thanks Mark PS This is the third time you have asked for feedback and there has been no response or changes from Arlo.Version: 4.1

Great cameras, but security system needs improvementsI’ve been an Arlo customer for years and think their cameras are excellent. However, I purchased their security system about a year ago and have had multiple issues with the system, including spontaneous arming of the security system in the middle of the night, and arbitrary disarming of our camera motion detection capabilities ever since installing the security system. After dozens of interactions with their technical customer service team, the issues remain unresolved and it is unclear if the issues are related to to security control pad itself, or the new app installed with the new security pad. My guess is that I have a faulty security pad, or Arlo prematurely launched their security pad and/or new app with multiple bugs (likely also with compatibility issues with their own technology). While the customer support team is friendly, their ability to resolve an issue is very limited, and forces the user to try multiple ways to resolve the problems over an extended period (in my case, over countless hours and without resolution). The response time for their advanced technical team is also unacceptable, often taking several weeks. For these reasons, I rate Arlo as a 2 (5 stars for their cameras alone, and 1 star for their security system). This is unfortunate since there is a lot of potential for a great integrated system if everything worked properly..Version: 4.10

Complete disappointmentSo I have had this system for a few years now (7 cameras plus a doorbell). From day 1 they miss activity random- it’s never been an issue that I have NEEDED to address. Well last night a vehicle was stolen and I have zero recording of anything- system was armed and motion sensitivity was on max. The vehicle it should have caught takes up about 30% of the cameras field of view and it completely missed it. My neighbors much less costly camera caught activity. Well after talking with support I found out how poor their support system really is- I got the usual IT troubleshooting mumbo jumbo but absolutely no real help in understanding how the system missed a pretty catastrophic even- it had the opportunity to capture a vehicle, a person and general movement and it failed on all counts- not just one camera, but several. It failed to do it’s one job and that is capture an emergency as it’s happening. The support I received was friendly but ultimately unhelpful- it ended with me telling them I have no choice but to scrap this expensive system and go with someone else. Maybe their newer products are better but what would have kept me around would have been adequate support/explanation for the failure. I would have considered upgrading my system with them but not after the lack of support I received. Lots of people have good luck with arlo- I am not one of them..Version: 3.7.1

Good, but could be great if software shortcomings are addressedAs a retired IT product manager I scoured the market before settling on 4x Arlo Ultra2 with Base Station, as all my requirements were apparently covered. The system is a frontrunner of what IoT is all about because the devil is in the detail and the detailed design and build passes with flying colors. The one big big ‘gotcha’ is that I live in a regional/semi-rural area and depend on 4G wireless internet which comes with data limitations. The Arlo system basically forces me to use Arlo cloud services despite purchasing the local storage solution; the Base Station which still needed me to go get a micro SD card for the data. I less than one week the cloud service gobbled my entire months data allowance so now what? I fully understand why businesses want subscription revenues, but the product is seriously flawed if the software is deliberately semi-disabled by marketing. It is not cheap kit by any measure, and I would be happy enough to have a fully functioning system via a ‘pro’ type app subscription if the setup could run locally stand-alone. BTW I had to extend my wi-fi network reach with mesh routers to reach a couple of the yard cameras so that added to the overall cost and effort. Conclusion: Potentially a great solution with necessary accessories such as solar charging and outdoor power available, but the software implementation constraints must come off before it can become market leading or best in class..Version: 3.5

Beyond disappointedThe delay between the time someone rings the bell and the time my phone app activates is way too long. And that’s IF the phone app works. The connection keeps dropping and many times my phone doesn’t ring at all. Total waste of money..Version: 2.22.6

Overpriced, overpromised and misleadingThis is a system that comes with all the promises of a product that tells you on the box what can can do, but it doesn’t. Despite being on a high speed fibre connection and having every level of infrastructure required for the Arlo system, it works intermittently and with delays in the live-streaming, making voice to voice impossible. The online support offers suggestions that are irrelevant or nonexistent, and the support personnel will blame the customer, the customer’s network, the internet service provider or anyone else other than Arlo, even when Arlo’s own support service says they have a problem. Best recommendation? Find an alternative..Version: 4.0.1

Doesn’t work well with hub.Has been fine when we first got the setup. Could access footage saved to Arlo hub when in same wifi no problem. But then it stopped working. “Videos stored are not available, check connection” Suspect app updates steer you towards having to buy a cloud plan. Even the “learn more” option in the error takes you to buying a cloud plan! It seems to have no problem recording. It works intermittently. I’ve reset, re-installed. Seems a common fault when you google. Constantly get adds asking to sign up for 50% off first three months. I bought two Arlo hubs so I didn’t have to subscribe but seem to be forced to do so anyway..Version: 4.7.1

Takes too longUpdate: still hate this app. Not at all useful if I want to see what is happening in the moment. I need to find another camera and app. I hate using this app and camera. First, it doesn’t alert you of motion until about 5 seconds after, and then when you press on the alert to open the app to see the recorded video, it takes forever. It completely defeats the purpose of having an alert. If I hear the alert on my phone and I am home, it is much faster if I go downstairs and look out the front door than if I tried to view the camera. And even still the person is long gone because the alert didn’t even go off until a few seconds after motion was detected. It’s good if at the end of the day, you want to view activity but I wish that once it detected motion, it would show 5-10 seconds of what was going on before the motion as well. I have had so many things stolen off my porch but I would like to know if they walked by first and saw it from the street. The videos always start with someone already on my porch even though I put the motion zone on the walkway. Anyway, the slowness of this app and camera has just caused me frustration. It should alert you as soon as it detects motion not when the motion is over and going to the live camera should be close to instant to be effective.Version: 4.11

Can be improvedSomething improved of retrieving the clips. If the clips can provide one more function which is to choose play speed x2 or normal it will be faster screening all clips. The view is wide enough. Resolution is good but still can’t see clearly of human face if it’s long distance. Most of the time can’t retrieve the videos instantly or can’t see live right away when things happened as the web server kept circling. Maybe web server socket weren’t enough to use. Sometimes all recordings will disappear or can’t access camera settings as Arlo is fixing something issues. When battery went down to 55%, misses recording got more. If the record time can be slightly longer, say 15-20 seconds, then we might see a full picture instead of cut-off scenes..Version: 4.0.2

Not HappyWe purchased Arlo for our house, down the track Arlo changed their plans, so now we have one device that is useless as we have to upgrade to next plan to use it thats poor when you consider cost of these devices to have plans change to make them non active. We can’t even use it just to monitor our pets. We have the extender for range but still it seems touch and go with reception I can reverse my car into my garage under the camera and I won’t be detected yet a leaf moving on a tree is. And recently there setting level of authentication means the device is frequently and randomly not recognising my device and keeps kicking me out sending a 30sec approval to my partners phone, which there is no chance of getting. Very frustrating..Version: 4.3

Inferior software/appMy first house had Nest Cameras and this is what I compared this camera system too. Installation was easy and the physical camera is nice BUT You keep having to take your cameras down to recharge the battery. As for the app, with the Nest app as soon as you opened the app all 3 cameras would start to live stream. Once you chose a camera you could scroll back in time and see every second of everyday for 15 days. I very much dislike that I can’t do that with this app. The small snap shots often don’t even show the whole story. This app sends you way too many notifications even with an activity zone set up. I have a large tree in front of the house (outside of the activity zone) and when it’s windy it’ll send me constant notifications (hundreds) of a vehicle in my driveway. My vehicle... that isn’t moving. I don’t like that the live stream stops after a while. I like to put the stream on my TV and it either doesn’t work at all or, it stops. There’s a bunch of little icons on the app I had to google as to what it meant because you can’t click on them or they do not tell you what they mean. The app isn’t very intuitive and hard to figure how to do what you want to do. I would rather have a wired installations and have the same features my Nest System had. Still considering returning the system..Version: 2.22.6

Waste of moneyThey don’t last..Version: 2.22.6

Alerts can’t be set per device. Regular connection issues.Alerts are global, set at the camera, not at the receiving device. This is a terrible implementation. It means that when my partner is at home trying use the monitor, my phone is also receiving alerts, interrupting me while I’m at work. I can’t believe someone thought this was a good idea. Arlo regularly has connection issues. You put your child down, turn on the app so you can monitor while you do some chores, but no, you can’t. The stupid app won’t connect at all. Try your luck again in 15 minutes, maybe the magic fairies will get their act together later on. If there is one thing a monitor (or security camera!) should be, it’s reliable. This is not. On the upside, the camera and mic are really good, including the night vision. No complaints about the hardware..Version: 2.18.1

Buggy and rarely fixedDon’t buy arlo, bugs and problems in the software and they don’t fix things. The Ultra version was my second and last purchase of arlo..Version: 2.17

Held to ransomThe Arlo system is great except that after a year you are forced to pay far too much for what is essentially basic, cheap , rolling cloud storage. The app itself boots you out and now with 2SV enforced, unless you have another device handy you can’t easily log back in. If you opt out of paying (and you manage to get into the app) you can view real time motion but no recordings are kept. Motion sensitivity appears to have been ramped up so that you have a constant stream of annoying alerts that you cannot easily check on. Feels like a ploy to get you subscribing to the cloud storage. You can keep records on an SD card but there’s no simple way to access these from the app. Just another way to force you into overpriced cloud storage. Better to look at Swann where rolling cloud recordings are inclusive of the package..Version: 2.20

But then subscribeThese cameras are at the top of the price point for security cameras. But, after the initial trial period, their function is limited unless you pay an annual subscription. Motion detection also only appears to work on the lower two thirds of what the camera sees. So, if you are monitoring something more that 3 meters away, you will have to aim the camera at the sky in order to get the motion detection to work. But then whatever you capture will be useless because the camera will have set its exposure for the sky and not your subject. Without an ongoing subscription, these cameras are no better than the cheap K-mart cameras. In fact, the K-mart cameras pick up motion better and allow me to view event recordings while I’m away. Arlo doesn’t. I need to be connected to my own wifi network to view recorded footage..Version: 3.5.8

Okay cameras, terrible app!The cameras are okay, but the app is terrible. Which makes what should be a 5 star product with a 5 star price tag no better than a poor Chinese copy. The app frequently signs out, which means the location services do not work. This means when someone comes home the cameras still think you are away and start recording family members, which results in notifications sent to your phone which can panic you if you aren’t at home and lead you to think strangers/burglars are on your property. The app constantly shows each new notification on top of the old one. For example you had 5 notifications and acknowledged then they would disappear. However if a new notification arrived it would show as having 6 new recordings. Adding in the previous 5 recordings, which you have already seen and acknowledged. You do not have the option to only record certain types of motion. For example I can set the cameras to send me a notification if they detect a car. But they will record every single piece of motion regardless of what is moving. This means for example if you have trees it will record them moving in the wind and waste the battery. I have an Arlo Pro4 near some trees in my garden and despite it sending me zero notifications, it’s has recorded trees simply swaying in the wind and has used 95% battery in less than 24hrs. Until the app addresses the above issues, I cannot recommend this brand or it’s products..Version: 3.6.8

First reviewI bought the product as it was totally wireless. Simple easy to connect. Night vision range is poor for triggering motion detection. Also cameras chew up battery life as they each take 4 - 123 lithium batteries (not cheap). The batteries last 3-6 months max. I’m looking at other options..Version: 2.22.6

Too brokenYou’ve broken this so many times. I love the cameras, the wireless aspect, the convenience and almost everything about this except the software. I can’t count how many times geofencing has stopped working. First it was intermittent. Then it was “connection lost”, then you had to manually open the app for it to register home vs away. Now it’s just dead. The app says we’re in zone and geofencing still says “away”. I’ve had this unit for almost 3 years. The cameras and wireless setup are still fantastic. Your software is still awful. Releasing a new fix for geofencing should not come at the cost of breaking it. Where is your quality control?.Version: 2.12.1

Geofencing stopped working. No support from Arlo.I've had a Arlo for several years, it has always worked great love the geofencing because the cameras would automatically arm once left home, and then disarm once I arrived home. However, Geo feneing has stopped working. I have deleted the app and download it the app, I have made sure I have the most recent update, lam on an iPhone 14. When I go in and look at the Geo fencing settings I have the correct address, the GPS contract me within our knows Geo fencing settings, It shows me on a map when I am not home, and it shows me on the map when I am home, yet the cameras do not automatically arm or disarm any longer. It's very frustrating to have to go in and manually arm and disarm my cameras once I leave the house when this feature was working so great before, I don't know what the problem is. My location services are on, I have a location set to always on for a Arlo, I also have precise location selected just as the instructions say. I checked the support community and the only solution I can find is that I must have the wrong version of the Arlo app, or my Ario app is not updated. But like I said l've deleted the Arlo app and downlosd it again, it says I have the most updated Arlo app available, Yet, Geo fencing does not work... I'm beyond frustrated and I am thinking of getting rid of Arlo and changing to Ring security cameras unless someone from a Arlo can help me with this..Version: 3.7.1

Arlo Pro 3Unable to change the names on our cameras. There seems to be a lot of issues with the Alro software development which doesn’t allow for the re-name of cameras to be changed. We have been trying to change the camera names for 6 months now. More than 5 chat support requests and still no solution. Literally nothing works. It says it saves, but just doesn’t ‘actually’ save. Now we have got even more problems with our cameras since trying to sort this issue it has created new issues. My husband can no longer even see the cameras on his phone. And the cameras do record, but we cannot go into the camera and watch live what it happening anymore. Cameras work good, but very big software issues that need to be resolved urgently! We are a paid subscriber customer by the way..Version: 3.6.3

Good hardware, TERRIBLE softwareWhen the hardware works, it’s great but unfortunately the system as a whole is badly let down by the software. I very regularly find my Arlo system offline despite excellent WiFi coverage on the base unit. Sometimes the system shows offline but actually isn’t (I sometimes get notifications of cameras being triggered etc) but am often unable to change the mode (the app insists the system is offline). This makes it really hard to rely on as a security system when you’re away from home, if you have to wonder whether your camera system really is offline like the app tells you, or whether it’s online and the app is wrong. This incredibly flaky software might be tolerable if this wasn’t priced as a very premium product, which it is. The fact is there are far more reliable, and arguably as-functional, wireless camera systems available on the market now, so if you haven’t already bought an Arlo, I’d strongly suggest that you consider one of those instead. I certainly wouldn’t buy or recommend another Arlo system..Version: 2.19.2

Frustrated IncorporatedI use my laptop to login. Authorization approval requests come through via the app so slow that I have to go into the app on my phone & have it sitting on screen before I log on to my laptop, else authorization times out before the app even registers the approval request has been made (a feat given the generous timeout window). Even then I still often have the frustrating experience of watching it countdown & fail, apparently not registering granted approval. I get the need for some kind of 2FA, but every other tech implementation I’ve experienced is timely and seamless. Not this one. This has turned my use of Arlo, which used to be satisfactory, into a painful experience every time. I hope the update improves this - I can’t tell right now, because it’s failing to complete without a helpful explanation..Version: 2.22

Don’t do it.Brutal, geo fence stopped working a year ago, despite many updates it still does not work. Two of my four cameras or fifty percent have turned pink..Version: 2.14

Arlo a lot to learn from NestI am a new Arlo customer.. Arlo gave a lot to learn from Nest, the APP the function and the subscription, CVR - 14 or 30 days... and you can’t create manual clips??? Alerts and recording of clips - the delay to start the recording of the alert clip is amazing ... people walking past and the clip doesn’t capture them from when they enter view of the camera??? Cost of subscription, CVR is only 1080p even for Ultra Camera, All the functions of the Plans but you still can’t look back on the app... only the recording of what it picked up.. So far for a very expensive camera system there are a lot of improvements that need to be made. Only giving a 3 star review for this system... if I’d known it was going to be like this... I would have looked at another system...Version: 4.11.1

App UpdateThe new app update since the beginning of September has to be the slowest and most unreliable app ever. It literally stops recording whenever the hell it feels like... I like the cameras and wish the app would change back..Version: 2.22.6

Cool, but buggyNotifications badge keeps accumulating even after clearing. Slow to load. Geofencing setting often needs manual forcing to pick up location. You get a notification of movement but when you click on that to view, it takes a couple of minutes to appear in the library so by the time I look at it, someone could have broken in and left. On the plus side it has good functionality and resolution..Version: 3.6.8

Do not buy!One of the worst camera solutions I have ever used. Purchased it over Hikvision for the wireless piece of mind. Had no idea that it had a “premium subscription plan on trial” when the trial runs out the basic features are so unusable it makes the solution redundant. For instance we had people snooping at our cars on the driveway. The camera only picked up what happened as they were leaving (usually on Hikvision it’s 30 seconds before an after an event) so we upgraded to get continuous record to find that you have to wire all the cameras for this feature! If I had known what I do know i would have installed a wired Hikvision solution in the first place. Especially when Arlo want $1000 per year in licensing fees!!!!! Ridiculous and greedy Arlo!.Version: 2.21

I have regrets I am with ArloThere is the high price for initial purchase of hardware, which seems somewhat justified by the product quality, usability & support. Once my free 1 year subscription ended the subscription fee I had to pay to get the same service & App,functionality is really much too high. The is has always had issues even to this day there a technical problems with it. They have never got it to work properly yet, I have been a user for 4 years. The image quality (I have the 4K cameras) for the products I have is not like they show on the website with the super clear zoom in picture quality. Nothing short of misleading. Please consider your options carefully before you enter this route..Version: 3.5.4

Barely worksNot worth the time or money.Version: 3.2

Works wellThis was bought after some research to sync with a Google Home Hub max. It works well and was easy to install. Battery life for a busy house is a month which is a lot less than I thought it would be. All in all a great purchase. At the end of the trial period for Arlo secure I doubt very much we will be paying a monthly fee This is an update to above review. Did pay the subscription for a year as was offered a decent discount and bell continues to be very useful. Bought an essential spotlight camera. Paid for subscription to take effect at end of trial. End of trial came and loss recordings and activity zones. Spoke to and forwarded invoice asking for this to be rectified. Still no resolution even though have communicated repeatedly. Have therefore changed star rating from 5 to 3. The cameras themselves work fine the subscription glitch is becoming annoying..Version: 4.11.1

Better products out thereIt’s not just an app problem! I have simple base station and two camera set up one in the garden and one in the drive I have smart notifications set up however this does not work on either! The camera detail is great I really can’t fault these 4K cameras however other suppliers do the same now! Drive: smart notifications activated and so are my area activations! Neither work, I have turned the sensitivity down and up to try find the sweet spot but doesn’t work! Due to this every animal, person or car that passes (even outside my zone) actives my camera which drains the battery dramatically resulting in it being charged roughly every 50 days. Garden: last a lot longer due to other garden lights being on I don’t have to have the camera light on at night, however same problem everything activates it lucky enough I don’t have many people or cars passing the garden. The time delay is shocking and even had multiple times of not having any notifications. And to sweeten the deal you need to pay for a subscription that doesn’t work! I would think long and hard if you want cctv and what devices you require, if you want to store on the cloud or into a base station be aware if you don’t pay for the subscription you can’t access videos remotely! There’s plenty out there that do offer it..Version: 4.1

Does not work right on iPhones.Videos lag, not everything is recorded, activity area never records, I have cameras programmed to record every single activity, now cameras only record when they want to, several hours in between even though there is activity 4 hours go by no recordings on one camera, but other 2 cameras record everything. All 3 cameras are set exactly the same. Per your instructions on how to solve this issue, the instructions have nothing to do with the issues I’m having. Cameras quit working during the night for now reason, not picking up vehicles when my other cameras do. Can’t diagnose it, webpage not available , just instructs me to buy new cameras. Update- one camera is plugged in, was fully charged, won’t accept scan on my phone to reset it. Can’t get any info, customer service at Arlo was crap, and I guarantee it hasn’t changed. It takes them weeks to months to help you for anything, except when your payment is due!!! Already did the update for the app. The camera will not hold a charge, regardless of how it’s charged. Camera will not work. Spent an hour and a half on the chat with trouble shooting agent. Was a waste of time, customer service is useless. No answer as to why my cameras aren’t working right. Complete waste of time..Version: 4.8

Been using Arlo for over 4 years now 😡I have been using Arlo for over 4 years now and have put off writing a review until I had given it enough time so I could give a good account of my experience using the cameras. Now I feel is the right time as I’m going to sell my 3 Arlo cameras and buy a different 1 altogether. Yes I have given them 1 star as the bad heavily outweighs the good. Let’s start with I paid around £750 for set up. I am currently only using 1 camera on my front door and it only picks people up when they are about 6ft away and my sensitivity is at max. At this time I’m having to charge it more or less every 2 weeks. I think these wireless cameras are more effort than they are worth, I am going to buy proper cameras where it records all the time and can record from a distance and won’t charge me for storage etc. I defiantly won’t be buying Arlo or any other wireless camera system again..Version: 3.5

Geofencing Does not work - TERRIBLEGeofencing gets stuck on the mode it was in when phone goes into low power mode - meaning if you phone goes flat the night before you go away - your system may not arm - so you’ll have to remember to check it! It logs you out and until you check the app (eg you wonder why the cat feeder hasn’t been) - you’ll have no idea the system is not armed! Arlo have given me the run around for over a year / they blame Apple - but the exact same thing happens with Arlo. Currently every time I log in to quickly check when I get an alert (when the cameras are actually working), all the cameras say they are offline and take a minute to actually show what is happening - long enough for someone to break in! DO NOT BUY!.Version: 3.6.8

Great Video Quality but Beware of Ad CreepMy wife and I use Arlo Baby primary on our smartphones. Pros: We are impressed with the video quality. We use the music and light features to stimulate our baby before he gets out of his crib. This is a part of his morning daily routine which allows him to ease into getting up and give us a few extra minutes to get his bottle ready. Also being able to view the room from anywhere on your smart devices when you are away from the home is a clear advantage from other stand-alone baby monitors. This comes in handy when you have a babysitter for a night out or might be doing work around the house in areas where wifi signal is week or non-existent. Cons: The live feed does take a few seconds to load (10-20 sec) which may not seem like a lot but can sometimes be frustrating when you just want to pop-in to take a quick look at your little one. The most annoying thing about the app is that every 10th time you open the app there is an ad to promote some paid Arlo premium feature like Arlo smart. Before you can view the live feed of the room you have to click past it. I find this to be a major turn off and considering regulate two-way monitors don’t do this, it sets Arlo baby a part, in a negative way. I haven’t found a way to opt out of seeing these Ads but I would suggest to Arlo to at least provide such a way to do so or stop the Ad creep altogether..Version: 3.2

Identical results to existing appThis is an update of my review of a couple of years ago. I was a bit concerned that I’d have problems with this ‘new’ app but on iPad and iPhone everything works as before. All 5 cameras working perfectly. The app is straight forward and functional still and although it does most things ok, it feels a little lean on features still, thought an update might give more enhancements. Since writing this review, I now have 2 more Ultra 2 cameras and all perform perfectly despite being a mix of zero, Ultra and Ultra 2. One thing desperately required is a more flexible scheduling control, for instance the ability to easily schedule individual cameras to run and switch off. I still haven’t managed to get the back garden cameras to switch on at dusk and switch off at 10:00am while,leaving the street side cameras (which are hardwired) to remain on 24/7. More customisation on camera settings would also help, even a more flexible maximum field of detection, longer maximum time of each camera’s individual recording. This would be helpful especially for wired in or solar powered cameras where battery life is irrelevant. Maybe next time?.Version: 4.11.2

Great potentialReally love concert and features of arlo Baby and the app but it’s really frustrating that it often goes offline, especially when she’s crying and I’m trying to monitor her and it cuts out for 3 mins. We are pretty sure it’s not our connection. Sometimes the white noise stops as a result, affecting baby’s sleep. I would recommend arlo but would be great if this could be sorted out. Also switching between WiFi connections (eg when staying with granny) is a real hassle and i often have to reset arlo and set it up from scratch again to get app to pick up the device. This adds unnecessary stress to nights away with baby. Also it would be good if there was an off button on the device so you can easily switch off between naps and not get continuous notifications when moving around baby’s room..Version: 2.18

Okay but could be better.Bought the Arlo Ultra 3 pack several months ago and while I am fairly impressed with the quality of the cameras and the video they produce there are 2 things that really bug me about the app. Firstly, why can you not give us the option of either the 12 or the 24 hour clock, not the weird combination of the two that you presently provide. And secondly, would it be possible to give us the option of changing the layout of the screen? As it presently is I have to keep scrolling up and down to see my cameras as they won’t all fit on the iPhone screen. My other cameras by a different company have the iPhone screen divided into 4 so I can see 4 cameras at the same time without constantly having to keep scrolling up and down. These two things are the only things that are stopping me from swapping all my other cameras/doorbell etc over to Arlo..Version: 3.0

Not that greatThe cameras are good, but the software to use the is a pain. You can’t just select a camera without going through a bunch of other elements and the process is not easy to follow. Whoever did the programming didn’t dumb it down for the average user. I am sure they thought they had it perfect, but I think it is not user friendly at all. This is my least favorite element of the system.. once you open a camera you also get an annoying microphone feedback which I have not been able to eliminate. The zones are rectal linear which limits the ares of detail that you really need when setting up specific zones without making several smaller squares which is not ideal. Overall I give this a 4 out of 10…maybe…I have ordered solar panels for the cameras, OMG what a pain that was. There are no less than three types of connectors available for the solar panels; micro A mini USB, Type C and a three contact magnetic variety. I know because I have been sent all three. I had to purchase adapters from a third party because the ARLO Customer Service department, who claim that they are in the Philippines, can’t help you because they are only “technicians’ not supply personnel. There are no Americans to call directly or will help you…oh, yeah the “technicians’ will hang up on you. Find another source. These batteries are crap and support is no-existent…Don’t waste your time with these. I can only imagine the monthly fees are going to be in the realm of Highway Robbery..Version: 4.8

Hopefully the IPad App Bugs are Finally Fixed!Update as of 2/8/24: It seems that the recent App version 4.11.2 may have finally fixed the frustrating IPad bugs below. So far so good. I will use the App daily to see if all functions as it should over time. I’m glad it’s finally fixed but don’t understand why it took over a year. Especially now that Arlo charges for basic video storage, which it never used to! Original review: After repeated calls and emails with Arlo, they still have NOT fixed the IPad app bug. Once you open your “feed” to watch a video, there is no back arrow to return to your dashboard. You have to actually close down the app and reopen it. Come on Arlo! It’s been a year since I brought this to your attention. Just fix it. So I use this app on my IPhone and IPad all the time. However the IPad App has a bug that I’ve reported to Arlo several times with no real solution. When you open a video to watch from your feed to full screen, it will not minimize and take you back to your feed. The little arrows in the upper right corner just change direction when you tap on them but nothing happens. You have to go to your home page, close the Arlo Secure app, then reopen it to get back to your feed list of videos. PLEASE Arlo, fix this bug for IPads!!.Version: 4.11.2

Needs UpdateVideo 0/5: Pros- The night vision is great and it does well for daytime as well. Cons- Can’t monitor the video feed outside the app. The HomeKit integration is next to worthless and only allows one person to view the video feed at a time, sometimes not even that. 1080p while great for a nanny cam if you can put the camera close enough quickly becomes less adequate once the child is big enough to grab the camera anywhere near the crib and you are forced to move it farther away. Sensors 3/5: Pros- It is very useful to know how warm/cold the room is to appropriately dress the lad and know when to go in and put a blanket on him. Cons- We are not sure how accurate the sensors are since when we both have the monitor up on our phones the temperature and humidity readings are different in real time. Connection 4/5: Pros- Via the internet it is very functional and we enjoy being able to look in on our son from anywhere. Cons- This doesn’t allow a direct connection so when we have to go on a trip where internet or a secure network will be unavailable, this camera/app is worthless. Conclusion: This is a decent app since it has fixed a lot of it’s crashing issues but it needs to fix it’s HomeKit integration, inconsistent sensor readings, and add support for the Picture-in-Picture functionality. If/when those are fixed this is 5/5 as far as I am concerned..Version: 3.5.4

Not too impressedWe have three Arlo cameras around our house and we were excited to use them but sadly we have had constant issues with the app and with cameras. - As my husband set up the cameras and registered, he is the only one allowed to make any changes within the app although he added me as sharer, I cannot do anything but the basic viewing of videos, deleting and switching cameras on and off. When he was away and I tried to fix the sensitivity on one camera as it kept going off when it was windy and when someone passed by on the main street, it would not let me do it as I am not the one who registered it and I had to call my husband to do it from the app. That is a terrible glitch in the app and makes no sense at all. - We put the alarm once at night and it was triggered every time a leaf fell from a tree or the wind blew plants in front or a neighbour passed by and we could not do any adjustments from the app to fix that. We never used that alarm again as it was triggered constantly. - The app got frozen several times when we tried to view who was at the door when we were outside the home so we could not talk to visitors, delivery people or strangers in realtime and ask them the purpose of the trip. - The battery on all cameras runs out very quickly, and that makes life hard to keep charging all the three..Version: 3.5.6

Fix GeofenceARLO products have been great but the app really lets them down and in particular geofencing.... worked excellently until the release of 2.11.1 and now unless you open the app to force geofence to work, which defeats the purpose of geofence, it is non-existent in this new version. No support for the app and begs why you would pay for the value features/subscriptions if the basics don’t work. If you had asked me 3 months ago for a review, I would have said absolutely yes, today, I would say probably not as there are other more reliable, tested and fully working products that go through a beta test process rather than relying on loyal customers to raise the issues and then be ignored. Choose a product that is owned by a company that has morals and just doesn’t leave you in the dark praying that a fix will come along while you have to sweat your investment or ultimately write it down as you won’t get your money back.....Version: 2.11.1

Hardware is great but the app needs a lot of workI love Arlo’s hardware. Well built security cams. For the past 5 years they’ve held up well in the elements of New England. However, I can’t justify paying for Arlo secure anymore because the app UX is so bad. With the latest update, every time I arm the system, the app logs me out so I can’t shut the cameras off when I return home because I get SSL or time out errors when trying to log back in. Face ID nor passwords work—we just have to deal with the app sending notifications that the cameras are picking up motion for a while. Sometimes I can’t log back in at all and have to manage the system through their web interface which is equally as bad. I reached out to support and they couldn’t even find my account. Mind you, you have to be logged into the app with your email when you live chat with them, so they know who I am. I had to take a photo of my subscription to prove I pay them. I understand there are a lot of moving parts to the system, but even when sensitivity is all the way up, I can easily walk quickly in front of the cams and they don’t pick me up. Recording notifications can often be delayed for minutes, which is a problem if it’s urgent. The monthly prices just went up a couple bucks a month yet the quality just isn’t there for the system. After 5 years, I think it’s time for a replacement..Version: 4.2

PoorI brought this camera and app. It has never worked properly. I select people only alert and it gives me dogs cats vehicles planes, it’s just really disappointing. I have spent hours on the phone with the support people but they don’t seem to be able to fix it. They say it’s my fault and it is my internet access. We restarted it reinstalled it, makes no difference. It seems the product has a major floor in it. They say they will email you and the email doesn’t arrive. All for giving someone a go to fix things but this is rediculous. Thanks raig.Version: 4.3

Used to work well until a few months agoUsed to work well until a few months ago Now only 1 of my 4 cameras is reporting any videos even though nothing was changed by me Arlo please test your software thoroughly before releasing it. And of course pease fix the problems you created in recent updates..Version: 2.22.6

Loved them till they charged for Cloud storageWhen I first got my Arlos, I loved them! Nest was charging to store video but Arlo did not. The cameras were easy to set up, the support was outstanding, and the interface was very easy to use. I recommended them to many friends and bought myself a second set to increase the surveillance coverage at the house. Sadly, I learned that beyond five cameras, you have to pay for the cloud storage in order to record video - Eg using the motion sensors to catch people at the door or burglars. The price was pretty high - more than I was willing to spend. Needless to say I was unimpressed. I learned that you could work around the problem by setting up your cameras on two different email addresses. However that has proven not to be useful: [1] you can’t have contingencies on filming between the two sets of camera – i.e. if someone is on your front porch, you can’t start filming on all the other cameras to watch for other activity on the property [2] I can only access one set of cameras easily from my iPhone. If I’m out and get a message that someone is on my porch, it’s very difficult to look at the cameras in the second set to see what’s happening. This also means that in order to turn the motion sensors on, I have to do so on my computer before I leave the house. Definitely not a functional arrangement. As a result, I no longer recommend Arlo to my friends. As for some other points: [1] I’ve been pleasantly surprised by battery life and the cameras come with one power adaptor and you can always buy extras if needed. [2] This may be caused by my Internet but I have the following issues: [a] the Internet speed isn’t fast enough to use the voice option when someone is on the front porch [b] there’s often a long delay when I try to view a camera from my iPhone – for example, if the burglar alarm goes off and I’m madly trying to get eyes on other parts of the house, the delay is very frustrating. So all in all, Arlo had a great product which they killed when they started charging to record video to the cloud. ....N.Version: 3.0

Hijacked my plan! ZERO STAR SERVICEI’ve purchased FIVE, four camera systems over the last year and a half. Four Arlo 2 and one Arlo 3. I have TWENTY cameras. Last year my smart elite plan cost me $129 for the year. This year for the same features, covering my twenty cameras will cost me in excess of $1000 per year!!!!! I called support and plead my case. They didn’t care. They understood my frustration and sensation of being hijacked and somewhat stuck. I’ve got over $5k worth of Netgear Arlo hardware that I’d love to sell for a fifth of the cost, if I could. They totally betrayed me and anyone else who has multiple systems. I can understand a 10,20...... hell maybe even 30% price hike. BUT 80%?!?!? THIEVES. NEVER AGAIN. DO NOT BUY THESE PRODUCTS FOR ANYTHING MORE THAN THE CRAPPY FREE SERVICE..Version: 2.14

Not happyMy camera broke after a year only, 200$ waste. Never been able to reach a technical support by phone and the website is a big mess..Version: 2.17

Bad for securityThe base station keeps losing its connection to the servers and so stops recording. makes for a bad security system.Version: 2.14

Works well... when it worksI ran into a bug and had no resolution, after opening ticket and Arlo tried to help but couldn’t replicate the bug, i was stuck on the loading screen couldn’t get anywhere, reinstall brings me back to the same screen, tried everything they advised. They gave up and just completely ignored my message even deleted my message in the Arlo forum since it makes their dev team look bad. Good luck if you ran into the same issue. Eventually it timed out after months, conveniently after the free trial subscription expired and I registered a brand new account and it worked since..Version: 2.20

Arlo door bellVery impressed with the quality but I wish I could look through every time it is activated by a passer by or someone pushing the bell. Sometimes the delay time is a bit long and other times it’s bang on. Would like to have a bell in doors too so if I’ve not got my phone I can hear the door bell. I got this in with my house alarm from Verisure and hope between you I can soon get what I expect from this quality doorbell. On my old bell I could go back to any time of day or night and view from my phone any activation and view any pictures on this app I can only see one picture and only from the one which was the last activation. How can I do this on this bell or can’t I? Thanks.Version: 3.5

Flawed reviewsSearched for a security camera system for our place and all reviews online brought me to the Arlo Pro 4 so I purchased 4 x cameras, a doorbell ringer and paid for the upgraded 4k subscription. The system is wireless requiring charging. Cameras: camera quality is great during the day and at night with lights activating when sensing someone present. You can set an area you want for the camera to pick up motion. I have mine set to motion capture only. The issue I find is by the time the camera records it and alerts you the person is gone. Doorbell: again camera quality is great but the delay is awful. I have had packages delivered and the delay for it to come through to my phone the driver is already back in the car. Battery: terrible. Its why I have it set to record motion only and had to limit the area it captures to try make the battery last longer. I spent $1400 AUD on the system. I could of paid $1800 to a mate and got a full security system hardwired in, with recording 24/7. I looked for something convenient and reasonable at the time. I should of waited, spent the extra cash and got something better. Stuck with these for now..Version: 4.3

Overall..OkThe app works ok, occasional crashes like any other modern apps and somewhat cohesive. Nothing mind blowing about it at all but it doesn’t have to be, it’s a just needs to perform. Now here is where the app becomes 50% useless, the app gives you access to settings for devices, configurations, modes, permissions etc. The app also functions as a security system and it’s controls, you enter in the app select a device and wait for that said device to “come on line”(which depending your own WiFi network connection speed and strength to fair) takes a bit 5-10 seconds on average. The app is also where you arm & disarm, change modes, set boundaries, activation areas and so forth (standard for any security app nowadays). This all works well for the free trial but once the trial is over the functionality of the app is rendered useless because you can no longer see the alerts that created in your application. Due to the amount of time it takes to load the application, devices to load ( because you have purchase a subscription in order to see a recording of the event that you’ve just been notified about). So…. If you don’t pay monthly the app will not function as a security system..Version: 4.0

Arlo SupportI bought the system Arlo Pro2 more than a year ago. Had prblems from the start and because it is suppose to be security for my holiday home, we are not near the home to sort out problems so only half my property is covered because the other cameras are not working. I took the faulty cameras back to the vendor and they said that I should bring the complete system in and they eill replace it. Because I bought it in my home town, I had to take it back there to be replaced. No security for my property until I can get back to my Holiday home. Installed and set up the new system after a special trip down to the holiday home. Two weeks later only half the cameras are working. Changed to battery power only and get annoying false notifications. Turn two cameras off again because of annoying notifications at night. One camera last only 4 days on a fully charged battery. I thought I would go for the more expensive option for quality but it proved to be a big mistake and should have rather gone for another option. Very disappointed and not to be reccommended at all espicially in coastal areas where the plugs get contaminated and does not work.🤬🤬🤬🤬🤬.Version: 2.12.1

Not great without subscriptionA nice clear image and sound. For the first 3 months you get a free subscription and these cameras are so, so good but if your intention is to go without a subscription then choose a different brand. Without subscription you get no library storage at all meaning they are only useful in the moment - no looking back at what triggered them. With the subscription the cameras and their features are really good though their night vision isn’t as good as my old Swann cameras. I was happy to live without all the other smart features but it wasn’t clear on purchase that there’d be no history to go thru at all. I regret buying them..Version: 3.2.2

Home Security, SometimesThis product could be great, if they wanted it to be, but there’s just too many issues. I have exhausted all attempts to fix the problems, over the last year and a half. The issues just keep coming back, I’m tried of going online to update, hours of work and it does even last the day. You only get to use 5 cameras without paying for the service, which would be great, if the cameras actually worked. The cameras are grainy, one has turned the video a weird reddish brown color, the microphones on two won’t turn off so when the wind blows it records the noise and wastes the battery. Several of my new cameras broke right away and I replaced them with older used cameras which work better then my brand new cameras. I want to love the system, I really do. We still use it even with all the problems however now I noticed another one of the cameras is not recording correctly, it use to record the front entrance now you only get the person leaving the frame so you get an their lower arm or lower leg. No more seeing them walk down the driveway (no adjustment was done to the camera recording area in the last 1-1/2yr. In the beginning it would have given the system 5 stars but decided to try it out first. If I could get the three cameras working properly, without microphone, discolored video and the frame issue this would be a 5 star review..Version: 3.6

Greater need for controlIt bothers me that notifications of motion detected can only be silenced for 24 hours max. I think it would be helpful to be able to silence notifications for longer periods, or indefinitely, and for specific devices/cameras. Would also be great to be able to adjust motion detection zones while the cameras are mounted, rather than having to plug them into a power source which requires moving them so the picture is no longer available. The limited control/functionality of this app leaves a bit to be desired..Version: 4.0


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