- 92.8LEGITIMACY SCORE
- 93.3SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Disney Frozen Adventures App Complaints & User Negative Comments 2024
Disney Frozen Adventures app received 107 complaints, negative comments and reviews by users. Have you ever had a bad experience using Disney Frozen Adventures? Can you share your negative thoughts about disney frozen adventures?
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Disney Frozen Adventures for Negative User Reviews
✓ Another One For The Delete BucketJust another blatantly formulaic programmed game = play for short time then delete. Gives far less than required moves to create needed amount of boosters to come near winning a round to force the player to use their collected boosters or to watch long ads for additional plays. Beware, once the player watches an ad the system will block player wins to force the player to watch more ads. Just becomes a game of ad watching. Not to mention how utterly slow the app is to launch, seriously too much press this button, that button, this button, that button, to get to a game, as well as unnecessarily long process after a game to get to main page again. Why, oh why, do game developers have zero imagination in creating games without all these now antiquated formulaic processes that only serve to take all the fun out of having fun playing a game. Back to the drawing board guys!.Version: 16.1.0
✓ Game does not openDownloaded today and when clicked on app to open it just sits black with Disney and does nothing?.Version: 32.0.0
✓ Why 😩It is crashing when I start the game it is the dream game I wanted and it didn’t work 😭😭😭.Version: 14.1.1
✓ Please remove ads that make the game freeze!I love this game but there are SOOO many ads that spoil the play. Bird Triple Match makes the game freeze and a Royal Match ad is 90 seconds long and sometimes one ad leads to another before you can get back to the game. Ok - I know we have to put up with these ads but sort them out pronto!.Version: 42.02.00
✓ Game crashes or won’t loadI love the game itself, but almost every day I have to refresh it or restart my phone to get it to work. The past few days I haven’t even been able to get past the “loading” page after pressing play. Very annoying !.Version: 17.1.2
✓ Too many adsWas a great game at first. Now it is difficult to play when there is an ad almost every time you lose a level. Sometimes there are back to back ads. Also, some events add non-gem items that get in the way and reduce ability to make matches. There is no way not to have these events as far as I know.Version: 26.0.1
✓ Problèmes de ‘download’Depuis quelques jours, le jeu ne dépasse pas la page d’ouverture. Quelle est la raison? Bien dommage.😕.Version: 37.0.1
✓ Keeps crashingThe game crashed for me a day ago. I had to wait a few hours for it to work. It crashed again after that and it’s still not working. I can’t get past the loading screen after waiting 10 minutes..Version: 17.0.2
✓ Buggy!The latest update makes the app slow to load up and ad now keeps popping up which makes the game from fun to most annoying! Time to ditch the app and find something else to play!.Version: 17.1.2
✓ Forever FrozenI have enjoyed this game for a long time but it consistently freezes during gameplay and often takes forever to load if at all, contacting the help desk is usually time consuming and their suggestions are often common sense, turning off your device, deleting the app and reinstalling, I have followed these instructions many times and this last time has turned me off completely, I have always synced my games with Facebook hence I don’t lose any level, this time when I reinstalled my game has gone back to the beginning, I’m hoping to hear from the team in the next week or so, NOT A HAPPY PLAYER.Version: 32.0.0
✓ Suitable game nameThe game freezes when loading, while playing and even after finishing levels. Apart from that its ok to play.Version: 19.0.4
✓ Glitches badly.I can’t get past level 40. No matter how many times I re start the app. It glitches right after I’ve completed it.. and won’t take me back to the main part. Even though I’ve won the level. Also.. the little extras don’t work sometimes. And the in game extras. The price to have 5 extra moves is ridiculous.. it’s $900.. yet, it takes literally so long to get that much money. I get about $20-$30 per level. Also, it’s takes a lot of snowflakes to do stuff in the game :( I hope it gets fixed. I really really enjoy this game. It’s beautiful. But just needs some fixing, that’s all..Version: 2.1.0
✓ FRUSTRATEDI really enjoy this game, BUT, I am extremely frustrated as I am on level 300 and every time I play the game crashes. Not only do I lose the life, on the three occasions when I have actually completed the level before it moves to level 301 the game crashes and I am back at level 300. I know that knowone at Jam City will read this, or even do anything about it but I wanted anyone who plays it to know!! I have tried all the advice on the trouble shooting and still having the same problem. PLEASE, PLEASE sort it out!.Version: 4.1.0
✓ Fun to begin withThe game is enjoyable to a point but some of the levels are ridiculously hard to complete in the moves given. I feel it is geared towards you making in app purchases just to get through. At times it’s really frustrating and not fun to play.Version: 4.0.1
✓ Somethings wrong.Game won’t load and open..Version: 22.3.0
✓ BadGame froze.Version: 1.0.2
✓ Great game butI’ve enjoyed playing this game, got to about level 4 or 500 and something and no matter how many times I tried playing it it would freeze just as I completed the level so I gave up and deleted the game, which meant I had to start all over again but this time the game keeps freezing on me so having to restart levels, it’s getting very frustrating.Version: 8.0.0
✓ Too Many GlitchesI really enjoy playing this game....when I can get it to open up, that is. This app has so many issues! Literally, more then half the times I go into the app to play, it freezes at some point before I can get in far enough to start playing. The places it will freeze vary. I deleted it once and then started from the beginning again, hoping that would somehow make a difference but of course it did not. I hesitate to stop playing completely because I really do like the game, when I can actually play it. But for the past few days, I’ve only gotten into it twice, and the other almost dozen times it’s been frozen at some stage, so I’m probably just going to delete permanently..Version: 13.0.0
✓ Level 333 is impossibleLevel 333 is beyond tricky, you guys realize how gravity works right? Over 100 attempts and best finish is 4 strawberries left. Impossible without power-ups, this does not encourage people to keep playing, just saying.Version: 4.0.1
✓ Game bugsI love the game but it either shuts down in middle of play or it uses more moves then you are playing . Just when you are about to beat a level the game shuts off or uses up all your lives for you . Plus when you go to swipe left it’s sends your swipe right instead ..... what it needs is bugs fixed and bigger board so swipes go as planned . Unless game developers are playing instead of you ... had to shut down game after getting to level 137 ... what crap please address the issue so game is worth playing . I love the game so read up on the ways to try and rid the issues .. ie. clear memory, delete app and reinstall, then I even tried updating tablet and deleting game again and resetting it .. NOTHING WORKS :(. Game still crashes or freezes and kills me because it’s such a great game . I have started taking pictures to show the issues . Wish I could send them . I stared game all over from start and made it just today to the garden level I think it was level 316 or higher , I was 80 percent done with it and my game shut off and started from the beginning all over again on its own 😳😡😡😡😡😡 Of course at that point I have to write a review and take back my thoughts on loving the game 🤷♀️... please FIX IT , I love that it is beautifully made and challenging at same time .. hate to leave game .. PLEASE FIX ISSUES ,,,,,,,Thank you.Version: 4.1.0
✓ Good but needs polishingGraphics and story are good. However, can have glitches in the game where it has ‘frozen’ or not completed which has meant having to close the game and lose a life. On a few occasions the game has been completed but the reward has not been added..Version: 8.0.1
✓ Keeps crashingI’ve stuck with this for a while but deleted it now. You are playing and it crashes. It then takes a life and takes a while to start up to crash again. Other times you can’t even get to play because it freezes during character narrative segments which means you either avoid going there or can’t play at all..Version: 6.0.0
✓ EnjoyableThe game is great when it works, but it freezes so frequently that I get frustrated and have deleted it twice to begin all over again..Version: 14.1.1
✓ Frozen glitchesOn level 1304 there is no way to finish challenge as NO green crystals ever appear. Need to clear 4 color ice crystals in each lower corner of board. Even with multiple power ups and other challenges completed and moves remaining there is no way to complete challenge unless green crystals are on board or switch out the green to pink. Please fix this issue ASAP. Good game but it often stacks a gem on top of another gem causing game to not register valid moves beyond that point and losing even if that move would of won the level. Also a few times game completely shut down again using a life. Did advance thru levels and was only allowed to open chests for keys to advance to next chest. Then had to spend coins to use the lives to continue to play. This is not a respectable way to play unless the developers are intentionally trying to be greedy and are wanting you to spend real money. Fix these issues then review would improve..Version: 17.0.2
✓ Addictive fun, yet very disappointingFirst time I write a review on this game. I have plaid the other Frozen Freefall for years and I love it. As for this one, it started out as a lot of fun and so my expectations were getting higher hoping this would be the next freefall adventure addiction. It turns out this is the most expensive game to play ever ! When you advance levels, you never have enough moves to complete the level, it is impossible to finish a level with out buying coins of which you need a lot for barely a few moves. The coins you collect after each level are nothing compared to what you need, the powers you get when you buy bundles or you win every once in a while can’t be used when you want and where you want them, and of course cost a lot . Let’s not forget the glitches when one block gets stuck and you use all the extra moves you’ve get just to realize that you can’t do anything but exit the level and have coins and powers wasted cause it won’t correct till you restart. It’s so disappointing to see that this game is just about spending money, money and more money !.Version: 7.0.2
✓ Frozen adventuresLove the game but getting really fed up of it crashing can’t you fix it have updated regularly but freezes especially if you combine some of the boosts but sometimes when just playing then kicks you off so you have to restart the level.Version: 7.0.2
✓ GlitchesI’m pretty far in this game but I have a few pet peeves on it. At least once every 6 times I try to open it it won’t even load the level, the boosts and extra moves and things like that cost far too much, I mean 800+ for 5 moves when you win a maximum of 35coins per level…. That’s a bit ridiculous, the age range is completely unrealistic, I’m constantly having tiles overlapping other tiles which means I can’t use them, for a game this old, you’d think you guys would have fixed all this by now..Version: 18.0.0
✓ Always freezes..... pun not intendedI can hardly ever play this because it keeps freezing. I win time and then it freezes and I can’t play. This game has been sucking for a while. How is it that this game is so sucky and other games aren’t. Maybe Disney needs some new tech people..Version: 14.1.1
✓ It was great but...I’ve played this for years and have enjoyed the plaza extension to go along with the new movie. But now it keeps freezing, especially when I win!? I’ve reached 40k in coins and can’t buy anything more as it says sold out so I can’t exceed the 40k. But the plaza challenges have stopped so no opportunity to proceed! I miss the weekly challenges too. What happened!? Such a shame....Version: 10.0.0
✓ No 30mins of free livesI’ve just been playing this it was supposed to give me free lives for 30 mins and a butterfly boost it gave the boost but NOT the LIVES I want them back I love this game but if it happens again I will rate it lower Update I’ve been having more problems I’ve completed level 438 twice and that should NOT HAVE HAPPENED as as I completed this level it went of before I got my coins and snowflake what the hell is going on with this game I DEMAND THAT YOU GET IT FIXED ASAP otherwise the rating will go to 1 star.Version: 7.0.2
✓ Frustrating gameI started playing this game as soon I saw the advertisement in another Jam City’s game. The game still has so many issues. Sometimes the tiles overlap on the screen, displaced tiles, or frozen screen. What was frustrating is often the game decides to freeze when that level just got cleared, but could not refresh and go onto the next level. So technically, the game is pretty time wasting if the team cannot get the bugs sorted..Version: 4.1.0
✓ Constantly crashing for the past monthI like this game, but lately, it has been crashing constantly, forcing me to reboot my iPad completely (like 5 times in the past hour, honestly!) Very frustrating. Please fix that bug or count me out!.Version: 37.0.1
✓ App keeps crashingJust downloaded for my kids. App won’t work, keeps crashing. Waste of time.Version: 9.0.2
✓ Very frustrating.It’s very hard to play when it won’t load. Or in the middle of playing it freezes. Sure wish you guys would get off your duffs and fix this. It’s been going on for months now. Thanks for nothing!!! 🤬🤬🤬👎.Version: 14.1.1
✓ Keeps crashingI just downloaded it but it’s really slow I can’t even start as it keeps crashing. I’ve tried reloading but same problem...give up.Version: 8.0.1
✓ FrustratedWhen are you going to add more rooms to decorate? I am at the end of all areas to decorate. I enjoy playing this game but am frustrated it’s at an end and has been for some time..Version: 22.3.0
✓ Freezing of the gameThe game is freezing on the level 1298 and I cannot do anything with this. Hope this can be fixed as soon as possible..Version: 32.0.0
✓ Was a good game.My granddaughter loved this game but then it started to have glitches after updating. She lost her coins and her lives, given as a daily bonus, and rewards for completing the game through various stages, etc. I took it on thinking she must have pushed some buttons or poor decisions at critical times. But, no, it was not her it was the game. In fairness Jam City, the developers, were very good returning a lot of what was lost. However, went out with husband for a coffee and cake, came back, opened the game to discover 1000 coins are gone. Had enough and now considering either just deleting entirely or deleting and then reloading. I will think about it carefully, but whereas I was going to put a 4* review today sadly even 2* is a struggle. Wish it wasn’t the case but there it is..Version: 26.0.1
✓ Problem on level 1304I absolutely love this game and can’t stop playing it. However, I’ve got to Level 1304 and there is a problem. You need green jewels in order to win the level but no green jewels appear on screen. Please can you fix this issue as I am now stuck and can’t play any further. So disappointed!.Version: 11.1.0
✓ Love, except.....So I love this game, but when I got to the third level it stopped giving me prompts on what the next task was. I clicked everything. I kept playing hoping that with an update it would correct itself and I got all the way to puzzle 150, and had over 75 snowflakes stored up before I gave up and deleted and reinstalled the game. Mind you this was also after 2 or 3 updates that did not correct the problem. When I roped the app I was back at square one, so now I am having to go through and rewin all these puzzles that I previously had completed. I didnt put any money into the game but I would be furious if I had and then lost all my progress. Right now it's just an annoyance. Though this hasn't stopped me from still playing the game..Version: 4.0.0
✓ Great game but very buggyThis game has a great story and good gameplay, similar to other games of this type. The graphics are lovely and the storyline is sweet as well as the options to decorate the various scenes. BUT it is riddled with bugs. Tiles overlap each other regularly, matches don’t create the special booster that they should and most annoyingly, I have finished levels but the game just stops (everything still twinkles and it isn’t totally stuck) and I can’t do anything but restart the game. That’s just happened to me on level 181, for example, and I’ve now spent three lives trying to re-complete that level to no avail so I’m now out of lives. SO frustrating. Please fix it!.Version: 3.0.6
✓ Glitches in level 916Glitchs in Level 916 mean you can’t pass it, blocks get locked and can’t be used, some get a weird white effect as well and can’t be moved or destroyed. Specials don’t work on some block either..Version: 12.0.3
✓ Don’t botherThis game used to be great. Then with past updates, it got slow, would freeze up, or you’d finish a level and then the game wouldn’t move forward. There are better matching games out there..Version: 19.1.0
✓ A good game but kinda creepy and no longer worksSo I used to play this game years ago and now when I try to get in it just keeps me on the loading screen. It’s probably because I have changed devices a few times , but now I should get to the reason why it’s creepy. It’s nothing to do with the characters. But when I used to play this after a while I started to get notifications saying are you a kid from the game. So I stopped and now I can’t play it. But it was fun when I could bye.Version: 41.0.1
✓ Support terrible and game freezes consistentlyThis game freezes all the time and I lost my purchase of a royal bundle when it froze . The support team seem at first to be helpful then ask you to perform a number if tasks .. each contact you have with the team is a different member of the team so there is a loss of continuity. I have sent 4 emails with the required information to 4 different people with no satisfaction and redemption if my purchase. Only to be informed by a 5th member of the team not to re-submit the same problem several times as this can cause confusion 😂 I guess the strategy is to pass the problem around to each member of the team untill the player gives up in frustration. My advice is don’t play the game and certainly don’t buy any bundles as the money is certainly lost without any hope of getting it back.Version: 8.0.1
✓ Cracks In The Ice…..The Good= To Start off Absolutely Loved the First Person POV, and I also enjoyed the Decorating part. Then I liked the idea of not needing to swipe the booster or boosters in order to activate them all you need to do is Double Tap on the Booster or Boosters to activate them. And going back to the POV I also like the idea of starting as one title, and then after beating the First ‘Map’? You quickly get promoted. Then next is I just adore the story in the App, and how each Map that you advanced to is to advance the story along. And the final thing that I could think of right now that I liked is all of the Animations. The Bad= And now we get to the harsh part. The first is This App is A Big Time Drain on The Batteries, and if you have an older phone sometimes it would over heat your phone. Next is for a time just like with Frozen Freefall I would need to Reset the App just for the Daily Rewards to pop up. The next is I just wished that I was able to go back and play the Levels that I have already Beaten like every other Match Three Games. I may have liked the Decorating aspect of the game but often at times you don’t get a selection and when you are given a selection it just feels kind of lack lustre. And while I’m on the subject it just feels unbalanced in terms of requirements to activate certain actions and or to add certain decorations for that map or area. And even tho I have been playing for a while I still have no idea how you use the Coins that to collect in your Piggybank after completing each level. And the last thing that I could think of to say about this App at least is, that I’ve noticed sometimes when I’m Swiping the Tiles and or Boosters in one Direction, the said Tiles and or Boosters totally go in a Different Direction usually the opposite. In fact that was what drove me to finally delete the App, I was Finally Sick of it Continuously doing that especially when I was so close of beating that level that I was stuck on for a while….Will that and the App Sucking Up my Phone’s Battery like someone who had just ran a marathon on the Hottest Day of the Year..Version: 27.0.1
✓ Fun gameLove the game .! Hate all the adds.Version: 24.0.0
✓ Will not openEn playing this game for a couple of years and always enjoyed it but the last week or 2 it will not open and crashes. Did work to open it from the App Store but won’t even do that now..Version: 22.3.0
✓ BugsI like this game! My 5yo and I play it together. BUT... there are a few bugs to sort out b4 we can even play it again. It kicks us out of the app completely in the middle of a game, just as we play the winning move, or just before it gives the rewards. It is so frustrating. Currently we got got kicked off so much I tried redownloading. At which time it made us start over from the beginning.... And then, as you get to make a choice at the entrance gates for planter boxes, as soon as you press the snowflake to pay for it, it switches to your 3 choices and promptly freezes. So, we can’t continue past there. If it helps we use an iPad mini. Hopefully, they can work out the bugs. I’ll wait until the next update to decide if we still like the game or not..Version: 4.1.0
✓ Something’s wrong.Up until a week ago, the game was working great, but now doesn’t matter whether on wifi or mobile data, the rewards aren’t being given for completing levels. No snowflakes to complete tasks, no coins, nothing. The event tasks aren’t recording either, so I have no idea how far I would be in receiving the chests if it had been recording. It’s really ruining my experience, because I like the game..Version: 12.0.1
✓ Used to be great but now needs some serious workI have been playing this game since it came out and my frustration level has now reached its breaking point. Last week they introduced a new feature, but you had to restart the game after each play as a result. After every win, you would get back to the main menu, but you were stuck there. The only way to do anything was to completely shut down and restart. Previously, I guess I got ahead of where the levels were, because I was trying to collect something (levels of a cake or rings — can’t remember exactly), but I was one away from getting the top prize and it wouldn’t let me go to the next level. Not sure if the level existed yet or not, but you click to play and NOTHING. Then today, there is some sort of promo and the only way to play anything is to pay $5.99 to buy crap. It wouldn’t let me bypass it because they hid the “x” under one of the game features so you couldn’t click on it to exit. I used to really look forward to playing this game, but this is ridiculous. I play this game to relieve stress, not to cause it..Version: 9.0.0
✓ Some days it worksI find the game loads great on days 1 - 5. As soon as you’re getting up to the good daily prizes, the game will not load. Or, it takes 10-15 minutes of just leaving it sit on the loading screen until it finally changes over. Deal breaker? No. But frustrating when I just want a bit of mindless activity in the mornings before I start my day..Version: 18.0.0
✓ Glitch is SO DISAPPOINTINGI really did love this game at first... I couldn’t put it down for 3 days and have already reached level 126. However, there is a glitch (it’s happened to me TWICE now) where I finally beat a level that I’ve spent a lot of time on because it’s a difficult one, and instead of going to the screen where it collects my coins, it just freezes. And the only way to continue playing the game is to completely exit the app (close it out) and when you come back to it, it’s as if you never finished the level and you have to start over. This is especially frustrating if someone had purchased one of the little tools that cost coins or bought extra lives with coins because you’ve lost them now..Version: 3.0.4
✓ Frozen out!Did enjoy at first but at level 117 just can’t get past. Takes money and lives even when you win and crashes completely within the final moves if you are going to win. Like this it is a total waste of memory and time. Even the children don’t like it..Version: 6.0.0
✓ Back to frustratingIt’s been doing really good for a good 18 mths now, but glitching again. Watch a video to earn something and you can get it. Can exit out of the ad but will take to download the game. And a fief going back and forth 3 times it starts the ad all over again. And still can’t exit.Version: 31.1.0
✓ Getting not happyI was really enjoying this game till level 1000. All sudden, getting freeze and back to Home Screen even I didn’t pass the level. I don’t have much stuff on my iPad, and still new version of iPad...I am getting sick of go back and even can’t play 2 mins.Version: 12.0.3
✓ Frozen gameI am giving only one star because the app freezes too much and then goes away. I have lost so many lives and free time won due to this. I have two or three in-app purchases that I still haven’t been able to receive. I have tried working with the “help” group and problem is still not solved. I truly enjoy this game and it’s a shame that the bugs have not been fixed. This game owes me tons of free play and money spent on coins that I’ve purchased and haven’t received. Until bugs are fixed and purchases fixed, this game isn’t worth the time and anger you face when you win a level and game crashes, you lose a life and have to start again. Very disappointing! I’ve tried to load the game 4 times again and I can’t even get to level 2 without it crashing every time. I also feel that I should be able to get lights and rugs when I want, but it won’t go through unless I get them when it says. Don’t waste your time and money by you won’t get it back. Kim V..Version: 6.0.0
✓ Beautiful graphicsThe game is pretty standard, and like all the similar games, you get to a point where you can’t beat a level unless you use extras. Once it gets there I will delete. It takes the fun out of these games when you can’t win unless you spend money. The graphics are really very beautiful. My kids get tired of playing when they’ve played the same level over and over again and can’t win. So 3 stars for the game play, I’d give 5 stars for the graphics. Edit: this game has more bugs that really detract from playing it. The game freezes, you lose a life. You win the game it freezes, you loose a life and don’t get the win. The snowflake booster has become useless. Graphics are beautiful as always, but game play is frustrating when so buggy and the boosters don’t work the way they once did..Version: 14.0.0
✓ Was great, now full of bugsLast year we loved this game - I would play to get the snowflakes and my daughters would decorate the castle. We got to level 350 before it got too tricky, and then deciding to start again this summer. But now, it’s terrible - the game stutters, freezes, shapes overlay one another, snowflakes being double tapped won’t work until we close and restart, and we have now done over 25 games (about level 70) without being able to decorate anything - the characters stand in the room only part done but with nothing to click on. We do all the updates, but something has gone horribly wrong. Not recommended until they fix the many bugs introduced over the last year..Version: 9.0.1
✓ Not surprised fun game only when it worksIn all the games I have this is the only one that doesn’t work 3/4 of time so I don’t recommend it. Oct. 31, 2021. Nov. 1, 2021 still won’t open. Two thumb’s down..Version: 19.0.4
✓ Unable to progressI am unable to progress with decorating at 80% in the Great Hall. I have 53 snowflake. I have emailed support and a known issue. Been two updates since email response and no fix. Have even deleted and reinstalled since the FB addition. Good game otherwise!.Version: 4.0.1
✓ Great game but update has bugsI love this game! But the update today has made it super glitchy. I have gems that won’t drop as if they’re surrounded by other gems, but it’s just empty squares. Mist won’t clear. After it says congrats you beat a level, it just continues the same level. Please fix!!!.Version: 2.0.0
✓ HiI love this game it is fun and a nice match 3 game just over all a nice game one that I treasure which is why I am writing this because I am uncertain who I need to tell this too It won’t load past a black screen for me anymore I even deleted it and restarted ( the whole game ) it let me in once and then went back to not even loading the first page ! I love this game and would like to keep playing ….. how do I fix this !!???.Version: 22.3.0
✓ Frozen AD-venture!Great game, fun and challenging but SO MANY ADS! Ad between every level, watch ad for game benefits. And those annoying ads that take you directly to the App Store. Some ads have been NOT appropriate for children! Come on Jam City, really? 😡.Version: 30.1.0
✓ AdsI used to love this game. I have played it for years. Now all of the sudden there are ads after every level pass or fail. I am done with this one..Version: 16.1.0
✓ BuggyI like this game. I have played a lot of levels and have almost completed all the rooms available. (I’m currently working on the last room). The only problem is that I have encountered bugs that make the game annoying. At times there appears to be two gems on top of each. Which really doesn’t affect the game that much while playing the level but it seems that if it happens at the end of the level then it just hangs and doesn’t complete the level. This is really annoying when i have used a power up or when I have been trying to complete the level for a while and finally succeed. Because then I have to close the app and restart it but that level was never marked as complete so then I have to redo and it will take a few more tries or the power up I used was completely wasted..Version: 5.0.0
✓ Frozen outI’ve enjoyed playing the game but have reached level 147 and it will not let me continue. Nothing happens when I press the level number. Got to level 146 this time, but frozen out again. I kept on playing but once you get into the game it crashes. I’ve had enough, it is not enjoyable anymore.Version: 7.0.1
✓ Amazing but...The game is amazing but it has some issues after every other level it will freeze then just shut off this very frustrating as I'll loose my snowflake. I understand this could be due it being a pre release but I just thought I'd write this review before it's actual release date so you'll have time to fix them.Version: 3.0.3
✓ It keeps getting Frozen...ironic ain’t itI’ve lost coins and boosts because I would do a super hard level and it would freeze at the end when the level is finished and then it won’t go back to the main screen. Fix the errors because I’m losing coins and boosts and now I have to redo levels I already beat because it freezes at the end coin calculation.Version: 9.0.0
✓ Good Game But ....The game in general is good however, the amount of bugs are phenomenal - normally I would delete a game with so many bugs. Once you get to the final room, you have to collect keys from chests - this is VERY boring as every time you have to play the chests games they are exactly the same games over and over again. It would be much better if each set of 15 chests were a different set of games. So much so I have decided to stop playing until more levels have been added. I have contacted the makers numerously because if the bugs and fair play to the, they do get back to you which many developers don’t..Version: 7.0.2
✓ Love / hate gameThis game has great graphics and a nice story line. However I find that it really wants you to purchase boosts and lives if you don’t when you get to the higher levels it seriously can take days to get past one screen game. It does cheat sometimes the tiles do not drop so there is no possible way for you to win that round so you have to start again after wasting a life. Do not expect the game to give you help from the caricatures and their added powers except what they throw in the wrong place when you fill their star. I have been playing this for over a month I’m up there in levels but I refuse to buy items I just play for fun but warning with no boosts it takes a very long time to get past some levels they don’t give you what you need to succeed so get ready to run out of lives and repeat levels until your sick of looking at it. Good luck maybe they will fix some of the problems soon..Version: 4.0.1
✓ Recent update - Toy shopOMG this has become so slow and glitchy since the new levels became available yesterday (5th Dec 2020). It takes 2mins to actually open up then it takes 50 - 80 secs to load a single level (yes I timed it)! I’ve played 3 levels, won 3 levels but have no stars??? It flashes up with Elsa’s challenge then you can’t get it off without restarting the whole game. It’s driving me potty. This is my de-stress game but it’s making me worse!! Please sort it JAM CITY..Version: 12.0.1
✓ Optimise your appI love playing the game but it’s annoyingly slow in loading. Right now app is hanging whenever I click the Watch Now and Free Play..Version: 11.0.1
✓ Great game, terrible bugsI love this game. It’s such a great game. I give it 1 star though because there a TON of bugs in this that the developers need to fix. The levels freeze frequently so that even if you beat a level it won’t register it. You have to restart the app AND you lose the life you just played. Similarly sometimes the game doesn’t freeze but it doesn’t register that you’ve completed the objectives causing you to lose that life and others over and over. I had to delete the app. And since I wasn’t able to find how to connect the game to my facebook(couldn’t find it ANYWHERE on the app despite support saying that there was a way) I lost all of my progress (I was at the final unlocked chapter of the game) when I deleted and reinstalled. Not worth playing to me which is a huge shame as it was such a cool game..Version: 3.1.0
✓ Great game but...I loved this game at first. However, I am finding as the levels get increasingly difficult the game is very glitchy. One difficult level I had completed & the game froze. I had to start over. Another level said I had to clear more cherries when there was none left on my screen. Also, you get power-ups every so often and they are always “randomly” placed in the worst spots possible either too far away from what you have left, or it takes the place of a 4 in the row you were going to clear next. This makes certain levels near impossible to complete. Sometimes, the power-ups are added & none of the tiles around it move so it is also unhelpful in that circumstance. I refuse to purchase coins to buy power-ups so I may be done playing this game..Version: 4.0.1
✓ Okay game but still funI really liked this game when I got it a few days ago. It’s fun doing the quests and redecorating rooms. But as many have said, the levels get way too hard too quick as you progress and basically require you to watch ads to get extra moves and use your boosts to win the level. Also, you only get 1 snowflake per level if you win it, but some tasks require more than one snowflake to complete the task. Maybe you should be able to get more snowflakes on the harder levels (1 for regular levels, 2 for hard ones, and 4 for super hard) so it’s worth playing the hard levels and using boosts and coins. You do get more coins on the harder levels, sort of depending on if you have extra moves left. The game is fun with decorating and solving quests but there definitely should be some improvements to make the game more “fair” and not too hard too fast..Version: 8.0.1
✓ DisappointingI only play Frozen! My son thinks it’s odd because he plays many games but I have played Frozen ever since the app was released, so I feel I can give an even comparison with Frozen 2. It is dull and incredibly buggy. The game play does not grab your attention and you have no wish to go further in the game. The bonus features and incentives in the old Frozen are better and more over you want to do better. I can’t believe the 4.7 out of 5 as the game isn’t very good. I have just reloaded the app for Frozen 2 to be absolutely sure, but it not for me. Maybe if it crashed less and didn’t hang it might be better..Version: 4.0.1
✓ FrustratingI’ve past a game don’t know how many times and it just doesn’t let me go to the next one...Version: 16.1.0
✓ Review from a long time userGiving a 1-star today because of the developer's new unorthodox add placement that makes you watch ads between game play. In the past ads would only show if the user opted to watch ads for extra life or power ups, but they've now taken it one step further with annoying mandatory ad interruptions. Instead, they should spend development time to fix their game from getting randomly Frozen!.Version: 21.0.0
✓ DisappointingI wish I could give this game more stars, but with Jam City running it, it’s obvious they just want your money. They don’t even let you use the magical items that you’ve earned in a level for the entire level. Some levels have different sections, but the magical items don’t transition with each section, so you end up losing the magical items that you earned or that came from the character and can’t use them at all. I look forward to opening the game but then end up frustrated especially with some of the levels. Many of them have 3 or more goals, and when a magical item is placed on the board from a character, it doesn’t place it where you can gain any advantage by using it. This is especially frustrating when you have only a few moves left. Some gems get stuck behind each other, and when you write to inform them of the bug they just respond by saying there must be a problem with your phone. Then when you respond saying it did not work, they don’t respond back..Version: 5.0.1
✓ Frozen adventure crashingAfter several messages this continues to happen. How frustrating.can nothing be done. I have tried all the fixes to no avail.Version: 18.0.0
✓ Frozen adventure problemsI had played over 2,000 games. Asked for help as there was a difficulty, followed instructions from help line and list all my games and now back to the beginning. I had saved. I think I’ll call it a day on this game. So sad as I’ve been playing a long time and spent a lot of money/.Version: 31.1.0
✓ Update ruined itOnce again, after the update the game no longer loads. This is getting old. After the last update, my game will no longer load. It just sits on the Disney screen and doesn’t load. I have made multiple purchases and had over 29,000 coins and was on level 1200+. This is very unsettling after spending the money I have. And after this most recent update, I can’t get it to run at all. Contacted support, but when I couldn’t reply and sent a general message both cases were closed and now no one is willing to help fix the issue. I am done with this game. Don’t waste money on it because I’ve spent hundreds of dollars and I have nothing to show for it as I can’t even open the game now. And yes, I’ve done everything they tell you to to get it back up and running and it just doesn’t work..Version: 35.0.0
✓ AnnoyingI have enjoyed this game up until recently. The game is constantly stalling, not loading up, do re boot and other suggestions, but to no avail. Please fix these issues, as there seems to be many other players complaining of the same..Version: 13.0.0
✓ Frozen AdventureMy granddaughter was so excited when I installed this game for her and loved choosing the flowers and furniture for the castle but it is too hard for a 5 year old as it takes so many attempts to complete most of the levels. I’ve completed some levels for her but she was so disappointed she no longer wants to play it and I refuse to pay just so that she can advance..Version: 3.0.3
✓ Please fix itWon’t open since the last update..Version: 22.2.0
✓ STAY AWAY - CRASHESThis game crashes all the time. It started off happening occasionally but by level 100 it is unplayable. I have had to seek game support on so many occasions that I’m thinking of inviting the guys to my birthday party- not. Frequently you use boosters which you’ve probably bought, to win the level and it crashes just after. Waste of money and lost boosters. In some cases I defeated the level which meant I’d won stars so I could upgrade the room but it crashed at the very end. Never mind at least I’ve won the stars. No. Upon rebooting the game I was one level further on but the stars had disappeared. I’ve been told it’s all sorts of reasons from my phone to using the wrong version (I wasn’t) for it crashing. I’ve been asked to send screen shots of all sorts of things, and even a screen video of it happening. I was getting to the point of thinking it was me but for coming here and reading a review. It could have been written by me. All the same problems encountered. I now feel maybe it’s deliberately set up that way to force you to spend - and spend and spend. It’s not worth the stress, hassle or frustration and certainly don’t let the little ones near it. Get a decent game. Bin this one..Version: 8.0.1
✓ Too many bugsIn the beginning I thought this app was really fun. If I had rated this earlier I probably would have given it five stars. But as the progressive difficulties and complexities of the game increased so has the likelihood of the game freezing, of board pieces to match not filling in or not disappearing once they’ve been cleared. Recently I passed a level that I’d made dozens and dozens of attempts and failed and once I passed the level the whole app closed. I never got credit for the pass. I’m also finding that every time I finish a round the app essentially freezes. I have no more moves but it doesn’t allow me to to do anything whether I’ve passed or failed. I have to close the app completely to get out of the screen. Don’t bother with this one unless you want to stop after the simple levels. It’s too much of a pain!!!.Version: 7.0.2
✓ Still buggy after yearsI have been playing this game for a few years and hoped that they would make improvements over time. Even when on the lates OS and iPhone, this game is full of bugs. Trolls mess up the falling crystals so they can’t be moved. Sometimes you’ll get infinite falls in a column that lock up a game. Other times crystals don’t fall at all and leave nearly empty board with no moves. It makes it hard to pass a level. Finally, one of the most frustrating things is special limited time collections. They will have you collect a special image for a season that takes up crystals that are needed to play. In the hard and very hard levels they become impossible to pass due to not enough crystals left on the screen to make three in a row. There is no option to not play that ‘feature’ and so you have to wait for days for the time to expire in order to play normally with a chance at the hard levels. It can be fun at times but probably better finding something else that hopefully frustrates less and allows you to play the raw game..Version: 44.00.23
✓ Please fix the glitches!!The keeps glitching. I can’t complain or get help through the app due to one of the glitches. One glitch is that I have to keep it disconnected from cellular data or WiFi connection because it just says it’s updating and downloading content, but there’s no download bar of completion and it never ends. It also keeps glitching during levels. Some jewels get stuck on top of other jewels, never falling and covering up whichever jewel is behind it. I was just playing level 221, where I’ve been stuck for a little while, and this time I should’ve won with about half of my moves left! But I couldn’t win because the last chocolate piece was stuck at the at the top of the screen with empty space beneath it. Super annoying!!.Version: 4.0.1
✓ Freezes all the time.I have played the original Frozen game for years; close to six. When I got my new phone six weeks ago, I was unable to transfer all my levels. This was disappoint considering the amount of money I have spent in snowballs and broomsticks. I was well over 2100 in levels. So I downloaded this new game with the same idea. I am disappointed. It freezes or shuts down more than a game should. Just today as I was playing, I had to restart it because it froze and wouldn’t let me continue. This happens every time I play it. I have been a faithful and loyal costumer since the inception of this game idea. I’ve spent well over $400 and these factors have made me consider looking for a new game. It’s sad to me, I love playing Frozen. I am not someone who is considered a “gamer” but I have been an extremely loyal costumer for over five years..Version: 3.0.6
✓ Still frustrated and removingAdding to this… I almost bet a lvl and when I went to use my 830 ‘coins’ to add 5 lives, it took my coins and didn’t let me play and I lost and now have no coins!! Very very frustrated with this game. Not to mention I’m still not getting the snowflakes I should be! The lvls are too hard. I’m probably deleting your game. Please fix this stuff!! The iPhone version still has no support button which is really really irritating..Version: 18.0.0
✓ LagThere is so much lag and it keeps crashing.Version: 1.0.2
✓ Very Disappointing!!This is my first review ever and I have played many many games from the App Store. Personally, I’ve never come across a game with so many glitches. I am not even able to buy extras because when I do attempt (connected to strong WiFi or not) it just circles and I do not get the credits. But I lose my money. This has happen numerous times before I figured out I could send a message to developers. I was advised I needed to “prove” I paid and didn’t receive the credit with photos and screenshots of my Apple account. The number of times I had to do this just isn’t worth it anymore. As many times as I had to do this one would think the might give a little extra credit for ALL the issues I’ve had. Now to the glitches. OMG Please please fix all the glitches! It too bad because I really like this game but I think it’s time to delete it. **This is my message to support. I have complained many times and have never gotten a solution. I’ve rebooted, shut my phone down and reinstalled the app. Still happens. One would think maybe I’d be compensated. It’s too bad I like this game but with this continuing problem and not being able to receive any purchased credits. I’m going to delete this app and give a negative review..Version: 6.1.0
✓ OkayI’m stuck on a level it’s so hard!!! Please make it a little bit easier..Version: 3.0.6
✓ What’s the pointI love the game but the stupid noise in the background when you play the plaza challenge it’s just so annoying what is the point of it all does is make a swooshing scraping sound. My wish is take it away all together I really think it’s pointless. I would give it 5 stars only for the stupid background noise..Version: 26.0.1
✓ Was good, but now too many goals to pass level.If I had done a review earlier, I would have rated this app really high. All was going good, I could pass levels, decorating was fun and it was perfect. Now comes level 221, too many goals to accomplish with a small number of turns. Been trying to pass it for days, and I can’t even get close. Today I used two of my items, AND 5 extra turns, but was one turn short of passing. I couldn’t use another 5 turns as the second one goes from 820 to 1,200 points! Really, isn’t that a bit overkill? Especially as you only get between 25 to 50 points for each level played, and when you can’t pass levels, you get nothing. The hardness of each level has been increasing, forcing you to use extra items to pass the level. But I have probably hit the wall on this game, and it’s time to say good bye. Too bad they think they have to keep making them harder to pass, where it becomes impossible and you use up all your resources. I’ve also played Frozen Freefall for years, and since this company has taken it over, whether name change or new company, it too has gotten where you HAVE to buy extra turns to pass levels and before I never had to buy extra items to pass levels. Yes, some were harder, but keep trying and you will make it. Not anymore. I may be done with that one soon too. The goal now is to get you to buy things and support them, not for you to just enjoy the game..Version: 4.0.1
✓ You will like it a lot if you don’t mind spending money!The chests you earn by decorating mostly give you minutes to play. They dont give out or have ways to earn boosters. When you have to spread the ice to win level the rules change. Don’t use boosters to spread ice cause you never know for sure if it will work. Sometimes you just have to match next to the squares and sometimes you have to have at least one of that color already in the ice to spread it. There is no consistency in tin the play. They are very cheap, cheap, cheap with the boosters. Like I said you will like playing the game and decorating if you don’t mind spending your money. I am so done! All they give you is time. Like people have an hour or to just to sit and play this game. I have contacted them about this several times and nothing changes. I will not download any games by jam city!!.Version: 8.0.1
✓ Glitchy to the point of not being playableAs a new game, I get that there are glitches. This one? It shouldn’t be released. The app simply closes every third game or so, sometimes right after you make a brilliant move, sometimes just after you beat a level but before it recognizes your progress, sometimes just when you open a level to start playing. You can usually tell when it’s going to happen, as it freezes for a brief moment. Despite that, I managed to defeat all 351 levels of the game. Now I play for “keys” though they don’t appear to do much. I don’t know what they do, however, because every single time I’ve hit the mark of opening a treasure chest, the chest image doesn’t appear, just the “tap to collect” message. When I tap it, the app glitches and shuts down, so I’ve never seen my “reward.” What takes the cake? After the most recent app shutdown after earning a key, the app lost all my data and insists I’m a new player. At level 1. No thank you. I should have been done with this half baked game long ago. This is beyond unacceptable for a game with the Disney name. With so many bugs, it should never have been released. Save yourself the frustration..Version: 4.0.1
✓ Paywall, money grabsI started out really liking this game. The story and animations were really well done and really cute and even though gameplay was a little slow it was still fun. The gameplay wasn’t the most responsive, sometimes when I would drag a piece it would go a different way or something like that it just didn’t pick up the moves perfectly but overall was a good game but after a few levels you really start hitting pay walls and it’s frustrating. They make the tasks for each level incredibly high and then give you a low number of moves to accomplish the task effectively forcing you to purchase additional upgrades to get through the levels. There is no skill involved, you will be forced to pay to get through the levels. I’m in adult and I take my time and really look at things on the board and even I can’t get through them, I can see a child getting extremely frustrated with this game because it’s just too hard too early on. Really disappointed, expected better from Disney..Version: 9.0.2
✓ Frozen game freezesCompleted a super hard level, put my phone down to go and do something and my screen went black. When I got back to it, the game was frozen on the end of the level and couldn’t do anything, had to refresh losing my progress. Won’t bother with this game again, bored of it now..Version: 19.1.0
✓ Constant Glitches mean ‘Frozen’ is a very apt titleHaving played since the beginning, totally fed up with the recent series of glitches in the game. Every release of new levels brings another frustration. We have had a level you couldn’t complete as the correct colour gems were not released, no reward of snow flakes when completing levels, and now snowflakes cannot be used to decorate as the game crashes. This is a game aimed at children, and it does not work!.Version: 12.0.3
✓ Very buggyThe game is cute, typical match 3 style, characters and storyline are fun. But the bugs are just unforgivable. I’ve had the game for 3 days now I believe, and it’s crashed at least half a dozen times. I wouldn’t mind too much if it simply shut down and restarted the level, but instead it freezes completely and the only way out is to force shut down the game and relaunch, which costs you a life and any power ups you have used. As of an about 20 minutes ago, the sweepstakes is now also glitched - the countdown still says there are 21 days remaining, the official rules state the sweepstakes period runs from 11/14 through 12/8, but when you check on your ticket entries, it is now stating that the entry period has ended. For the record, today is 11/16, although I’m guessing the game is on Pacific time so it’s probably registering as 11/17. Either way, we’re a far cry from 12/8. I personally don’t care too much about the sweepstakes, but the fact that this is broken already is not a good sign for the game itself. Over all, it was a good attempt but terrible execution. Don’t waste your time with this one unless you are a true Disney fan that just wants to play through the story line and can deal with the frustration of the bugs and glitches for a few days until you complete it..Version: 3.0.4
✓ This was a great gameI really love this game. Absolute fun. But the last week it’s been glitching really bad and now I’ve passed 3 levels and the game hasn’t given me the snow flakes for passing. Starting to get annoying especially when you buy packs to use and not get the rewards you work for..Version: 12.0.1
✓ Frozen AdventuresGlitchy, no skill involved, Waste of time. You will get hung up on a very difficult level, play it for days, then the game decides it’s time for you to win and you’ll get so many special items, you can’t lose. Ditch this game and find something that YOU play….Version: 39.0.0
✓ Frozen freezes!Please fix this! It’s very very slow to load and crashes all the time or won’t load at all! 😢.Version: 14.1.1
✓ Still Broken in 2023//Jan 23, 2023: very convenient that 4 hours away from the list challenge event ending, it breaks so you can’t finish it because it won’t register you completed the win 2 levels on 1st try task. Restarting phone and game can’t fix it. // Nov 9, 2021: game just won’t open. It sits at the black Walt Disney screen and that’s it. No change after 5 minutes, resetting my phone and internet. I love when an update breaks a game right at the weekend, so I can’t play in my free time. This seems to be the new trend for Jam City games. //2020:WARNING!!! Do not buy lives and power ups. The game freezes or crashes and you lose them. This game truly lives up to its name of ‘frozen.’ It takes me 3-7 times to get the game to load because it freezes during loading. And yes, this is after restarting my phone. Then it freezes when loading a level, and when you’re in the middle, and right after you won a level that you now have to replay without the life and power up you lost from it. This of course, is made worse when you have a win on first try streak because when the game freezes and you reload, it counts as failing the level. It seems to me that it’s the animations that are the problem as it always freezes in the middle of them. This makes me incredibly sad because it’s otherwise a good game. But unplayable..Version: 30.1.0
🙂 Disney Frozen Adventures Positive Reviews
Disney Frozen Adventures works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Disney Frozen Adventures.
⛔ Disney Frozen Adventures Problems
