Picture Insect: Spiders & Bugs App Negative ReviewsNext Vision Limited

Picture Insect: Spiders & Bugs Negative Reviews

4.5
4.59666 star

Total 81 Negative Reviews

Picture Insect: Spiders & Bugs App Complaints & User Negative Comments 2024

Picture Insect: Spiders & Bugs app received 81 complaints, negative comments and reviews by users. Have you ever had a bad experience using Picture Insect: Spiders & Bugs? Can you share your negative thoughts about picture insect: spiders & bugs?

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Picture Insect: Spiders & Bugs for Negative User Reviews

Only 7 days then have to payHad no idea this was only free trial and then paid subscription. Would not have download it if I had realised Downloaded app and then it said. It says to cancel subscription in iTunes if don’t want it but it’s not in iTunes subscription section so could not do this - therefore deleted App. Don’t know if this is sufficient. Still no idea if it’ll try to charge me. Not happy..Version: 1.0.4

TracyI would like to cancel this subscription it was put on by mistake please refund, I have gone through the steps but want to make sure it is cancelled, after seeing other reviewer comments..Version: 2.8.8

Can’t unsubscribePlease update this, I just downloaded so my kids could find the name of an insect and now I seem to be locked into a subscription.. there’s no free trial like what was advertised.Version: 1.1.12

Unable to cancelI downloaded the app to find an insect for a student (which I was unable to find), and at no point initially was there a mention of a fee until it was downloaded. I do not want a free trial or to subscribe for a year. Please cancel..Version: 2.12.5

Wildly InconsistentI was initially excited about this app. I have a large plumeria collection, so want to identify friends and foes, since there are many destructive critters out there. But, my excitement quickly turned to disappointment when I found that pictures of the same insect were identified as different creatures. In one photo, it is named a citrus white fly, the next picture, taken seconds later, it’s called a carpet beetle. This was not an isolated event, but happened multiple times. So, sadly, this app cannot be relied on for any kind of accurate identification. Hope those who’ve previously reviewed how safe they feel, because they think they can correctly ID venomous spiders and insects realize that this is no more than a random “intelligent” guess..Version: 1.1.12

Can’t try without signing up for subscriptionNo review as I absolutely refuse to have to give my bank details in order to try an app. Looked like it might be ok but come on, £2.50 a month charged in advance annually?.Version: 2.13.0

High Cost & lack of confidence in its qualityI’m not prepared to commit to a $30+ pm subscription fee on an app I can’t even trial without signing up to pay and have no confidence that it will even work or have m local species in its data base. So I deleted the app..Version: 2.4

Like Microsoft Help, Provides much information, little of it usefulI purchased this product to help identify bugs in the garden. When it identifies the bug correctly (which is about 80% of the time) the information given is of little use. It rarely says whether the bug is “Beneficial” or a “Pest”. Mainly gives general information. I usually have to go to a different source to find this out. The App’s camera feature is not good. It is usually out of focus and always out of focus when image is zoomed in. If I use the Camera on the phone it is sometimes better but in the time it takes to go to Camera, many times the bug is gone. I will not be renewing my subscription.Version: 2.10.2

ZERO STARsThis is the most inaccurate app I’ve ever used I didn’t want to sign up for the year but your intelligent way of scamming users interested in trialling this app seems to be working. I would like a refund for this app. I am extremely disappointed every so often when I actually do use this app, after taking 5 images the app still cannot accurately and consistently identify or determine the species..Version: 2.10.4

Accurate half the timeThis App is a bit of fun but it’s very hit and miss with accuracy. It definitely identifies spiders better than worms..Version: 2.10.2

Won’t let you cancel !!!Tried this for 1 day of the 7 day trial but decided not to use it. Have tried to cancel and followed instructions but isn’t working. Have seen other people have this issue as well!!! Not happy!!!.Version: 1.2.7

YupLost of answers are right but some are actually wrong it’s very difficult to get a good quality photo so maybe tweak the camera other than that is a rly good app definitely recommend it.Version: 2.10.2

Wants payment info before you can do ANYTHINGThere doesn’t seem to be any way to try this app without giving them your credit card/payment info and agreeing to pay $40 for the year after the “free” trial ends. Since I’m not willing to pay FOURTY DOLLARS a year for an insect ID app when there are countless other available, why would I even bother testing this?.Version: 2.11.4

Works well, lock you up strategyThe app worked well in identifying a spider that hangs around in our house and that I wanted to know more about four a long time. Now I know it can bite but it is not poisonous. However, I wanted to cancel after trying out the app and that was not done automatically. Rather, they say they would come back to you within 24 hours. This delay strategy seems to me to be rather a dubious trick to forget a pending subscription cancelling and is not my cup of tea. So my good first impression was somehow replaced by that admin problem..Version: 1.2.9

No free trialI downloaded the app, tried it for 3 hours, and cancelled. But I was charged 45$CAD on my latest credit card report..Version: 2.10.0

I want to cancel!!!!I want to cancel this subscription and can’t. Help!! It’s costing me over $34 for something I don’t use!!!!.Version: 1.1.10

Love It!!!!Really awesome app for scanning and identifying insects. I use this app so much these days and have scanned over 100 species so far! Keep up the good work and keep updating this app to make everyone’s experience better!.Version: 2.12.12

Definitely NOT!I normally like this app but when I accidentally took a picture of my child, it turned out to be a Common Fruit Fly. I would be happy to delete this immediately!.Version: 1.1.10

Blind leading the blindI pay so you can tell me what it is and then you say you don’t know ask someone else well gone ! And you actually wanted me to pay for premium membership what does that include a game of guess who!!.Version: 1.1.5

😡Shame I have to give any stars....😡My son clicked on this ‘free’ app today to try it out today, and ended up signing up for a “two week free trial”, which actually forces you into a ONE YEAR SUBSCRIPTION that I now can’t get out of!!! All I can do is cancel after that one year that I’ve now paid for. Shocking way to get money out of people - and disappointing that Apple allow this sort of thing to happen on their platform 😠.Version: 1.1.11

Treacherous advertisingThe vendor offers this application through the Apple Store stating that it is free during an one-week trial period when you can cancel the subscription. I did not like the application and spent several hours trying to find a way to cancel the subscription before I get charged ~$30. My account at Apple or iTunes finds the subscription as “free for one week”, but does no offer any option to cancel. Instead, it offers many options to subscribe! Even if I accept the minimum one-week period, I am not sure whether that subscription will remain for one week and will not be extended automatically: it is described as “weekly”. To me, this process appears to be intentionally conceived to deceive. I apologize and withdraw this bad review if there is a clear way to cancel the subscription without any automatic renewal and billing..Version: 2.11.9

Awful serviceI’ve had this app for approx 18 months. Initially, it was giving me around 75% correct results. Over the last 2 months, virtually everything I have put on has given incorrect information/results. To say I’m disappointed is an understatement. I won’t be renewing next year and certainly will not recommend it to anyone..Version: 2.10.6

Bad IdentificationI found a bug and wanted to identify it but even with the most clearest photo none of them were even accurate..Version: 2.10.5

Does not work wellI chose this app because I have its “sister” app for identifying plants and couldn’t be more impressed with that one! This bug one, on the other hand, is basically useless. I’ve tried identifying many types of bugs, many attempts each, and each attempt it gives me a different result and almost every time that result is incorrect and usually not even close. On top of that, the data they have on each bug they identify is extremely minimalistic and basically useless. Again, their plant app excels greatly in this area with tons of accurate and useful information so I expected better from the same creator. 2 stars because it does identify some insects and that’s kind of cool, but really doesn’t do anything “well”….Version: 2.9.9

Can’t cancel yearly subscriptionI purchased this app but have since realised that it doesn’t have the features I require. I can’t find anywhere in the settings to cancel my subscription however before I purchased the app it said this would be a option. Disappointed..Version: 1.1.5

Good but not greatI’ve used the app a couple times and I have not once gotten the right result right off the bat. What would be awesome is if you could set your region or country to give results to match; as I’m getting results that look almost identical to what Im trying to identify but they are from the wrong side of the world. There’s very limited informations if not none about the bugs I am finding which has kind of sucked the excitement out of using the app or any need for it at all because I’m having to still go and find it myself online. It only really helps me identify the order/family of the bug..Version: 2.11.5

MisleadingThis is not a free App. I did not learn that it required a subscription (with a one week free trial) until I downloaded it. Why is this not clearly stated up front?.Version: 2.8.1

Pas fort pour les moucheronsJ’ai 3 identités différentes pour la même bestiole et selon moi aucune n’est correcte. J’ai étudié les insectes, je sais que ce n’est pas facile mais je suis déçu. Mais pour les insectes moyens et gros, c’est ok..Version: 2.14.0

Not accurateIn theory this is a great app, but using it has been disappointing. So far, the insects that it’s identified are totally wrong identifying them as one that is native to a totally different continent & climate. You’d think when identifying, it would identify based on a users location as well since the environment is so important to knowing which insect it could be..Version: 2.6

DisappointingOut of my first two photos, one could be right. The other said a beetle was a type of spider..........Version: 1.2.7

Picture insectFor the first time I actually know what a bug is 🤣🤣🤣.Version: 2.14.0

Its brilliant! But…It’s brilliant! But sometimes doesn’t see the insect and shows something completely different.Version: 2.11.6

Cannot cancelThe app itself is great and would be a lot of fun for someone passionate about insects, however after having used it twice during my trail I wished to cancel. The instructions given on how to do this do not work and I am unable to get in touch with anyone for more assistance..Version: 1.1.7

Needs to improvePlease make your app more specific for each insect. It doesn’t do much good to have generic information for every insect. I want to recommend this app to my customers and people I teach. Right now it’s disappointing, it’s too generic. Every insect identification has the same information, I understand you have to CYA but people who are using the app want to know what they’re looking at and what it’s going to do in the garden. I use PictureThis and recommend picture of this all the time to my customers and people I teach. I want to be able to do the same with the insect app, but it’s got to have more specific information. Thanks..Version: 2.13.0

DON’T DOWNLOAD APP IS NOT FREEDon’t download this app, you can’t cancel the subscription and then they start billing you for a yearly subscription. Then you have the joy of trying to find the right apple department to resolve. Seriously DON’T!!!.Version: 1.2.8

Unexpected feeI also had no idea I would be charged $32 after one week of free trial, wouldn’t have downloaded if I knew that. I just need to know if that payment is weekly or monthly which will decide if I delete the app today or in a couple weeks..Version: 1.0.6

Can’t cancel trialI tried canceling it so many times but it doesn’t work So I don’t really like the app.Version: 2.7

Not very accurate but it’s okThis app looks pretty professional but a few answers were not very accurate for example, I took a photo of my African twig mantis (I’m 100% sure it’s a mantis.) but it gave me some sort of beetle..Version: 2.11.1

Scam appSuch a stupid app, you need to pay to see what kind of insect you’re identifying 😂.Version: 2.3

Not brilliantI have managed to ID a few bugs, I tried it on some insects I knew first and thought it was great, then at work I saw something huge that looked like a giant wasp or hornet. I took a photo and it came back with an oriental hornet which is reportable in the U.K. as it’s an invasive species and kills our bees. I reported it, it was taken after I had killed it and had an email from someone who told me it was in fact a European hornet and is beneficial. I have had several emails back and forth from him, he has been very nice about it all and understood my concerns after the incorrect ID. In future if required I will send photos to my new found hug expert.Version: 1.2.2

Not a good startOnly used it once. The first identification is incorrect. Plus it asked me to use a picture as a test and offers the option to delete the picture. It won’t delete it!! Hopefully the app improves as it’s a great idea, but not great at the moment..Version: 1.0.4

Was better never accurate at allWas once okay at identifying insects now it’s not even remotely close. Like not even the right type of insects whatsoever- hey said a spider was a wasp like no. So bad get it together. I even tried correcting some and it won’t update. Don’t waste time anymore.Version: 2.12.6

UnnecessaryI tried it and it was okay, but realized after that Iphones can already do the same thing without any extra apps. All you need to do is take a picture of the bug with your normal camera app, go to the picture and hit the send options button, scroll to the bottom and touch “scan with google lens” and it will have the same/better results, cheers 🍻.Version: 2.10.0

Completely inaccurateI tried this on a spider 1/2 inch in diameter. It gave me everything from a wood tick (I know what those look like) to several varieties of moth, to a brown rat. Not kidding. A brown rat. I also had to get within a foot of the spider to take a decent photo; zoom wouldn’t work well enough from any further away, even 2 feet, on my iPhone that tends to have excellent zoom capabilities. I tried reporting the inaccurate reading (seriously. Not a rat of any color. Wrong phylum entirely), but that wasn’t an option. I tried putting “spider,” but it wanted me to pick which one. Feeling that to be somewhat defeative of the purpose of downloading the app to begin with… I gave up. Less than 10 attempts on the same creature, and I’ve blown through my free tries. No reason to think the paid version is any better. No thank you..Version: 2.4

Good app, could be greatUpdate- the app doesn’t work anymore. It says “reconnected” and then goes right to a white screen. I’ve tried to delete it and redownload and it still doesn’t work. For 20$ a year, it’s disappointing. This app is pretty good. It makes accurate identifications most of the time, and has a lot of great info about the ID’d insect. It also gives several options of IDs in case the first is not spot on. This is a great feature. The reason is gets 3 out of 5 stars is for two reasons. 1) When you upload a picture from your library to ID- you have no control over where the scanner will look when it scans it. This is frustrating because it makes it impossible to identify certain t bugs, and often gives you several wrong identifications. This could be remedied by being able to zoom out on the picture in order to get the full insect into the scanning zone. 2) This is a paid subscription app. It costs 20$ a year- so it is not free as advertised. If the scanner picture issue is resolved, this is well worth the 20$ a year..Version: 1.1.9

Terribly misleading UI Please Cancel and Refund“Free trial” is not a free trial. Typical apps work on the logic that you get a free trial and then subscribe if the service is worthwhile (or if you reach a limit of use). This app gives you a “free trial” and hooks you onto a subscription when you agree to the trial which you can’t back out of. Please refund and change your dishonest user interface..Version: 1.2.5

Could be betterLots of the time it don’t work would be a lot better if you guys didn’t make it so you had to pay for other than that is good, but there is some stuff that needs fixing.Version: 2.11.6

Beware of the click-throughBeware the app starts with a splash screen advert which must be dismissed by clicking CONTINUE followed by a second advert which must be dismissed by clicking CONTINUE followed by a third screen which must be dismissed by clicking CONTINUE except the last CONTINUE signs you up to a 7-day free trial with an automatic paid subscription. There is a light grey on light background (almost invisible) link to continue with a limited version of the app. Of course you can cancel the subscription within 6 days to avoid being charged but just beware. Also when I tried to identify a beetle it failed and suggested some very inappropriate possibilities but YMMV. Overall not very impressed. Not nearly as good as PlaneNet (plants) or Cornell (birds)..Version: 2.4

Good concept BUT.. Not Accurate.. Can’t Cancel.Not accurate, may be that I’m in the UK though? All species I seen to get are from America. The option to cancel subscription before end of “free trial” also seems to be illusive. Doesn’t show up in subscriptions, I’m guessing until the end of the free trial, when you’ve paid!!.Version: 1.1.7

Why I would NOT recommend this appOkay okay, I really love bugs and animals and I wanted an app that would help identify them so I got this one because the other one was not free (it is called insect identification) and it worked very well, but I could only use it one time (because it lets you used it one time before if makes you buy it) so I went back on the App Store and got this one so I could identify bugs for free. I was looking forward to it, so I tested it by going through my camera roll and choosing a flea, it did it’s thing and when it loaded it said it was a— Lesser Stripedtail scorpion??!!!! ( look up what they are if you don’t know, they are called Lesser Stripedtail scorpion and a flea) So then I tested different bugs and — it was all wrong. The only one it got right was the crane fly (Mosquito hawk). So that is why I thing you should NOT get this app, and thanks for reading till the end I really needed to talk/rant about this app..Version: 2.0

Subscription deducted immediatelyDownloaded to try and immediately got an email receipt for the subscription. I DO NOT want to be subscribed to this app.Version: 1.1.5

Needs WorkAn ok app. Like many ID apps, it will often try to identify to a level not possible from the photo, resulting in misinformation. For example, if I post a photo that is only identifiable to family level, it will always attempt a species ID anyway. As far as accuracy goes, it is hit or miss. I was pleasantly surprised with the accuracy of some ID’s such as a least skipper photo I posted, but it also gets other obvious and distinctive insects such as the Coral hairstreak wrong (I study butterflies so that is largely what I tested). For many insects this probably isn’t a big deal, but it would be best to leave ID’s at a higher taxon level like family or genus if it is just going to make inaccurate species ID’s. It would also be good to have a comment system of sorts since correcting the ID is confusing if the photo isn’t identifiable to species and the app put the insect in the wrong family or order. Information about the insects themselves is usually fine but some entries are about the wrong organism (Ex: Mormon fritillary description talks about Tortoiseshell butterflies which are in a different genus). I can’t see a reason to use it over other ID apps unless accuracy improves..Version: 2.8.4

Misleading Information!!!Downloaded app but did not continue with 7 day trial. Information about the subscription process was not clear in the description and the reviews have been more helpful in understanding the process. I do not want this subscription and better not get charged when I have not proceeded with the trial..Version: 1.1.12

Sometimes right…I understand that it’s an app, and it’s not going to be 100% right, and sometimes it’s right. Other times it’s not even close, and I feel like that can be incredibly dangerous for a user. I wanted to be really thoughtful with my review. One thing that really bothers me with the app is the misuse of basic terminology. Example: monarch butterflies. You have them listed as venomous— indicating that they have venom gland and are able to bite and inject venom. Monarchs are considered toxic/poisonous if ingested. Monarchs are not venomous, they are poisonous. They lack the mouth parts capable of biting, and lack venom to be considered venomous. The words cannot be used interchangeably, and do not mean the same thing. I appreciate the correct IDs on many bugs, and I appreciate that you offer the use of the app for free— but I also hope some updates are made..Version: 2.12.6

How do I know if you've try to sign me up to a subscription without my knowledge????Where do I find the subscription list to see if you joined me without my knowledge.... I didn't even use it as it said to tap my side button twice if I wanted to go ahead and I didn't tap it and tried to flick the app out of my way and so I want to check to make sure you haven't tricked me into something I don't want as I don't use it and there's no money in my account anyway ... but just wanted to make sure that you didn't try to sign me up without my knowledge as I'm too old to understand how you work things... If all is ok, then thank you for your time & would appreciate s reply..,.Version: 2.11.3

Charging by stealthThis app starts charging you monthly without first asking. Totally unacceptable. I downloaded because no charge was mentioned in the App Store. As soon as it was installed it informed me that I would be charged £19 a year, no option to refuse. I have so far been unable to find the way to cancel my unwanted and unasked for ‘subscription ‘. Disgusting..Version: 1.2.7

Effective app with no clear cancellation policy when no longer needed or usedThe app is effective but has no clear cancellation policy when it’s no longer needed or used.Version: 2.8.3

Can’t cancelHave tried to cancel app as per instructions without success, can you please advise as to why, do not wish to continue with after the 7 day trial..Version: 1.2.5

The scan doesn’t workI got this app to scan so on my millipede pets, but it kept on saying it was the wrong millipede so I tried it with one of the millipedes I knew and it said it was a completely different millipede. That’s why I gave it one star.Version: 2.12.9

No regional locationIt gave me an identification in Europe when I’m in Canada. I didn’t see a way to change it..Version: 2.12.1

Beware - this app tricks you into a one year subscription!Looks like a promising app, but the opening screen is designed to trick you into paying for a one year subscription when you think you’re getting a two week trial. You can cancel the subscription but this just prevents it auto-renewing after a year - there is no way got get your money back. Extremely dishonest and annoying..Version: 1.1.10

Good but requires you to pay every year, for ever.I tried it and it correctly identified the few butterflies I put in. However you have to pay £29 every year for ever. I would have paid a one off reasonable amount but not £29 and certainly not for the rest of time. I have cancelled before the free trial expires. The creators loss and mine but I will not fund a greedy developer..Version: 2.12.6

Not FreeDownloaded thinking I could use a basic version for free, but only have a few 7-day trial and then they charge $39..Version: 2.8.4

PREDATORY APPI unsubscribed and deleted this app and two years later it re subscribed me..Version: 2.9.1

TerribleI thought I was getting a free trial and ended up being charged for a year Now It is seemingly impossible to cancel. Absolute rip!.Version: 2.9.6

Rip offI got this app thinking it was the same company as PictureThis but no, it's not. Even though it has the SAME HOMESCREEN and similar names. It tried to get me to do a subscription in order to continue. #1 red flag is similar name to popular app but different company. Also, I tried testing the app and took pictures of less common insect that I knew what they were ex: hornet, moth, and waterbeetle. Two of three were wrong, me personally I wouldn't trust those odds. To developer/editorial group: Please let us use it for longer, if your going to copy PictureThis, at least use add-ons but let us use it more then 2 days. Go big or go home, am I right? Yeah, I know I am. Other then that app had nice format, keep that up, copycat..Version: 2.12.3

Unknown feeDoesn’t say anything about cost until you install then feee for 7 days then you will be charged. Won’t allow me to uninstall right away. Don’t get it unless you want to be charged.Version: 2.13.0

Ok for bug ID but not sure if creators know it's not 1920It is ok so far for insect ID but the "harmful to human" section of the Hairy Rove beetle contains the following statement regarding them being found in some meat in kitchens: Containing irritant substances, it has certain risks and is troublesome for housewives. ??.Version: 2.7

Good but needs improvementIf it had the option to identify eggs and nests I’d rate it 5 stars.Version: 2.8.2

Isn’t very helpfulI have tried using this with many different insects and it gives names of species not found in the UK and even tried to identify what is clearly a beetle as a wasp or bee. I gave it two pictures of the same gatekeeper butterfly and it gave me a southern, or Spanish gatekeeper Id for one and gatekeeper for the other. I would imagine that the species list is limited and I have had about 50% successful identification with this app. Needs improvement..Version: 1.2.1

Says it’s free but it’s notSa.Version: 2.11.5

Money grabbersAt least give one try before you require card details, don't make it the second screen. I don't care if it's refundable or a trial I want to try the app without this hassle - now your app is deleted..Version: 2.8.5

Terrible appI purchased the annual subscription hoping that this app will help to identify bugs in my garden. But I’m really disappointed by the inaccuracy of this app. I took six pictures from this bug in my garden and the app identified a different bug every time. I did not find any contact info to contact the developers but here I ask them to refund the subscription money. The app is rubbish..Version: 2.11.2

Won’t let you cancelI followed your instructions to cancel before trial ends and you can’t cancel this. It took me to AppStore and subscription and your app does not even appear to cancel.Version: 2.14.1

This is a SCAM developerThe “free trial” charges for the app immediately and the platform repeatedly tries to charge you multiple subscription fees. Even after reporting the unauthorised billing to Apple, cancelling the “free trial”, and getting a refund... the platform just invoiced me for the subscription again. I’m now up to my 3rd refund request to Apple..Version: 2.0

I want to cancel!I downloaded this thinking it was ‘free’ but now I find it will cost me if I don’t cancel after the free trial. There is nowhere in the app to cancel it and I haven’t added my email to it so how can I cancel? Is deleting the app enough?.Version: 1.1.5

AwfulUsed the free trial, absolutely awful couldn’t identify anything at all. Cancelled my subscription on the same day but have now been charged for a year for an app that I will never use. Won’t be using any of this developers apps again in case the same happens..Version: 1.1.11

ReviewSometimes it doesn’t work for the real insect but sometimes it helps me.Version: 2.12.7

Could be improvedAlthough I have allowed this app to use my location (SW England) while in use, it frequently comes up with identifications for insects from as far away as Australia and USA, which are clearly wrong. What’s the point of having the location input if the app ignores it?.Version: 1.1.11

MehI don’t know too much about bugs and insects so I didn’t find this app too helpful as I had pictured the same spider 3 times and with each I was returned with results of 3 different species of spider, one not even from the country in which I live, I’m sure this app could be great with a little more work.Version: 2.10.8

Not goodThe photos always come out blurry.Version: 1.2.5


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