Survey Junkie Negative Reviews

Survey Junkie App Complaints & User Negative Comments 2024

Survey Junkie app received 24 complaints, negative comments and reviews by users. Have you ever had a bad experience using Survey Junkie? Can you share your negative thoughts about survey junkie?

Survey Junkie for Negative User Reviews

✓ A Little Clunky And FunkySo I got this app about an hour ago, but I completed about 4 surveys so I think my opinion is still valid, just hear me out. After completing surveys they will often say something around the lines of “You didn’t qualify for this survey! But just for trying, here’s 3 points!” Which is not only condescending, but also disappointing considering I answered the whole dang questionnaire just to find out I “didn’t qualify” or something. It also seemed like I was unfavorable because I wasn’t an adult, I’m used to that be now and have been used to it for 17 years, but I feel that may be the reason I don’t qualify for 99% of the surveys I take, I don’t appreciate being discriminated by my age, and/or my bisexuality thank you. I mainly just want to know if I would qualify before taking the survey, as to not waste anyone’s time, because otherwise, why did I even bother to fill out my profile? A few of the buttons to take surveys wouldn’t work sometimes and it made the app feel a little clunky, but it didn’t seem to make a big enough problem for me to care too much, so just let me know if I qualify for surveys based on my profile, and I’ll be happy. Thanks!.SenseiblueVersion: 1.27.2

✓ Works until it doesn’tGetting cash back instantly is nice especially to PayPal and they lowered the cash out to 5$ instead of 10$ which is good. And once you cash out once it’s fast money in bank. I did have to verify all my info again for no reason and that took days to get the money I’ve cashed out before. Called customer service on phone and they were helpful. No human maning emails. Only a few complaints. Starting 2 days ago my daily 1 minute 10 point surveys have said bad request error 400. Then when I try to click on surveys again says already did them. No I didn’t it wouldn’t let me. Wrote them no answer yet but they owe me 40¢ so far. The other thing is completing a 30 minute survey then only getting 2¢ for not quality. If I’m not qualified why let me finish. Should of got the ¢2 immediately upon starting. That’s it other than not qualified for most surveys. I would try all of them if they would deny me faster and pay then. Not working at all right now. Don’t know if it’s my phone or there problem. This always happens when I’m close to cash out.Smaug1974Version: 1.13.0

✓ Trash App Trash Customer ServiceI wish I had read the reviews before, my fault for not doing that. Everyone who says it lures you in at first and then basically steals your survey answers for 15-20 minutes and then suddenly disqualified you is absolutely right! I’ve been disqualified from plenty of surveys after a handful of questions and never complained because that just is what it is. But when I wasted 20 minutes answering a long survey only to be told I didn’t disqualify and without offering me at least a couple of points for my time, I emailed support. They were condescending, trying to blame me for not completing my profile (my profile is totally complete) and giving the old “we’re sorry and can understand it’s frustrating but you can be disqualified at any point for any reason and we can’t help that” - completely missing the point that I was booted off the survey after answering 100% of the questions and without being paid anything. It wasn’t just a matter of not fitting the demographic after a handful of questions. I literally FINISHED ANSWERING EVERY QUESTION. It clearly happens all the time (after you’ve earned a few dollars of course, so you’ll keep coming back). So not worth it..KelyazlVersion: 1.2.1

✓ Total waste of time!This is a horrible app and the whole thing is basically a time-sucking scam that pays pennies an hour, and then when I finally had enough points to redeem a measly five bucks, they wouldn’t let me redeem it!!! I did the ID verification, I shouldn’t have any problems with my account, but when I try to redeem it says my account is under review. I’ve tried to contact customer service several times and I have never gotten any response from them. I am so frustrated that I wasted so much time for absolutely nothing! I highly suggest not wasting your time with this app at all, because even if it weren’t a TOTAL SCAM and I could redeem my points, the payout is still far from worth the time and effort put into completing the surveys. 90% of the surveys will disqualify you after 30 minutes, or sometimes even longer, for absolutely no reason, so instead of the 90 points or 100 points you were promised they give you only 2 points! After you’ve already answered (probably) all if the questions and put all this time in… they just rip you off. And then if you ever get enough to actually cash out they REALLY RIP YOU OFF and DONT PAY you. WORST APP EVER..Babysharky13Version: 1.27.1

✓ Is this a bug or is this what it always does?I enjoy taking surveys, especially when I can get paid for them. I downloaded Survey Junkie for that purpose. I was looking up ways to add a new source of income and Survey Junkie was suggested. I enjoyed the surveys I have taken online and through the app, but it seems that the app might have a glitch. Just now, I took a survey having to do with insurance. I went through what seemed to be the whole thing. After finishing, the app tells me, “You don’t qualify for this survey,” and only gives me two points. I thought I just took the survey and was supposed to get 50 points. Other times I outright don’t qualify or get told the survey filled up or isn’t available. The funny thing is that Survey Junkie has emailed me surveys that have gotten me the promised points. The app itself denies me more than anything else. If I’m getting more points by way of email and my online browser, I might just delete the app. Unless this is looked into. I have just started on Survey Junkie, and I have redeemed my first 500 points. It’s the holiday weekend so I’ll have to see if the $5 went to my bank tomorrow. Great concept, but I’m tired of trying to take good paying surveys and getting screwed after going the distance on some of them. Edit: Never mind. I got booted from the online surveys too. Edit 2: This app DOES pay! I saw my money in my account today!.NickRules999Version: 1.27.1

✓ Barely ever qualify for surveysThe app is ok but it’s very very rare that you will ever qualify for a survey and if you do qualify you get half way through or done one part of the survey and all of sudden you don’t qualify no more and for the amount of time you put in you don’t get no where near some of the points you should get for doing the parts you have already done before the survey decided you no longer qualify anymore (I’m sure do to an answer you chose) I find with all these kinds of apps you will be lucky if you ever qualify for a survey and if you qualify for one you will be lucky if you ever qualify enough to actually finish the whole survey. I feel like these apps are purposely set up for you not to qualify for most surveys and to not qualify all of a sudden half way through the survey you had already qualified for and all of sudden don’t qualify for anymore. It’s stupid how these survey apps are set up seeing they want you to take surveys yet you will never qualify for any almost except like two or three and lucky if that many.Nekls enkdkdnns848Version: 1.17.1

✓ I have some opinions.I am a stay at home mom of three kids, and wanted to find an app that i could earn actual money. I joined survey junkie June 2022, and as of right now have cashed out about $90. I set a daily goal of $5/day in earnings, and am able to reach that goal most days. The surveys pay in pennies, and generally only take 20min +/-. The reason for the 3stars is that lately i’ve been taking surveys and not earning my compensation, which is annoying. I have taken the full length of a survey spend 20-30min, and in the last question been kicked out for “not qualifying” when the qualifying questions happen in the beginning of the survey. Which makes me feel like they’re taking advantage because they got their survey and I didn’t get anything for it. Another complaint would be that even though I have completed my “profile” they list more surveys that I don’t qualify for than I actually do, which makes me question why the profile feature is even there. Every survey asks the question of gender/age/income etc, that does not count towards the survey time, which is all in my profile, so it seems like waste of time to have to enter those again. But over all I AM earning money for my POV, with the same amount of effort that I used to spend scrolling facebook..Ashdod dncndkVersion: 1.27.2

✓ Will Restrict Your Account Without WarningThese people are ridiculous. I’ve used them on and off over the years and they’ve gotten worse and worse. Twice they have restricted my account. I fought to get it back the first time because it was $30 on there, if you take these surveys you know how much effort that took to accumulate. After two weeks of back and forth they gave me my account back with little to no reasoning for the restriction and THEN I couldn’t cash out for 72 hours or some arbitrary deadline. I finally did and set the app aside for a while out of frustration. I went on there periodically over the last few weeks but after doing survey after survey and being cheated out of my points I gave up. (Cheating meaning I spend 30 min getting to the end of the survey, after answering in great detail to numerous questions, they acknowledge and thank me ask my demo info and then the screen refreshes and says I didn’t qualify and they give me the 2 or 3 pity points) Today I am setting up a new laptop so I go to log into my survey junkie account and it’s restricted again. There’s $5 on there I won’t bother fighting about. Don’t waste your time, it will seem nice the first few days but after your first cash out be prepared for shady surveys stealing your time and then eventually locking your out of your account and not compensating you..LoooooosoooooVersion: 1.24.0

✓ Not really worth your timeThe points versus time spent is ridiculous. 1 point equals 1 cent. Some surveys pays 20 points for 5 minutes spent filling out the survey. That’s 20 cents for 5 minutes of work or $6 an hour. Sometimes you spend 20 minutes filling out a survey and then you’re suddenly not qualified to take the survey. SurveyJunkie of course awards you 2 points for wasting your time if the system catches it. If not you get nada. Anyway that’s 2 cents for 20 minutes or $0.06 an hour. This has happened to me on multiple occasions. I have contacted their support but received a bunch of standard copy/paste nonsense back. Now, I know that this is not a job. However, I believe that people should be receiving a fair pay for the service they provide SurveyJunkie and the survey companies they represent. Furthermore, you are actually required to file taxes on the cash or gift certificates you receive from SurveyJunkie - not necessarily pay taxes but file that you have earned “Other income.” That means that you have to spend additional time filling out your taxes. Keep that in mind before signing up because it will be considered tax fraud if you don’t. Remember, SurveyJunkie and the companies they represent are for-profit companies - meaning they are in it for their own profit. Not paying you for doing work for them should be considered a scam..ExperientialDesignerVersion: 1.10.1

✓ You can’t actually redeem to PayPalThis seemed OK at first.. As far as these survey type apps go. I saved up points for years trying to get a good bit of points before redeeming because that would mean starting my points over. So I finally decided ok I’m just gonna redeem them. Go to try and send them to PayPal and it says I can’t! That I can only either link my bank account or contact customer service. So I contact customer service. They say if I don’t want to put in my bank info I have to “verify” my account by sending in pictures of my I.D. The problem with this is 1. Of course i didn’t know any of this till I tried to redeem my points. And 2. These survey apps already ask you for SO MUCH info that literally all they would need is either bank info or I.D. to totally steal your identity. If they “needed” these things they should make that the first thing you have to do before you start getting points so that people aren’t wasting so much time to find out they can’t safely get the points through PayPal or gift card like they thought. It just gives really scammy vibes..Devvvv707Version: 1.27.2

✓ Rarely qualifyingSo I like being able to make $$ in my spare time but I made a measly 2 dollars with 5 hours of trying surveys. They say 5 mins for a survey but doesn’t count the entrance survey. Some of the entrance surveys take as long as the main survey! And that’s me speeding through. Or I’ll be half way through a survey and it’ll boot me cause I didn’t fall into what they wanted for the survey. And all I get is 3 points?! When I waste a large amount of my time. What’s the point of me filling out my info to get more specific surveys when nearly all surveys you don’t qualify for. You’d think this app would be designed to find qualifying surveys for you so u don’t waste time. And it would fill out your qualifying info for these surveys. A lot of surveys ask the same dumb questions, you’d think survey junkie would have you fill those out so u don’t have to fill it out everytime. We should earn more points even when we are booted, especially mid survey. I’ve also been told I was disqualified for not following the rules after finishing a survey, even though I awnser honestly. I feel scammed to be fairly honest. I’m sharing personal info and I’m not really being fairly compensated..CastoddVersion: 1.23.1

✓ Not impressedSo I started survey junkie 2 to 3 weeks ago and it was working fine. I do like the fact that if you start a survey and you don’t qualify for the full survey, they actually give you a couple points just for starting. That’s a good thing the bad thing for the last 2 to 3 days every time I get on or attempt to get on SurveyJunkie either I get on the site and it kicks me off back to my dashboard, or it starts a survey and I start the survey and partially through it kicks me back to my dashboard no messages no error messages. No here’s two points for starting your survey just keeps kicking me out. I’ve contacted customer service have not heard from them obviously if it continues, I will be canceling it because it’s not worth sitting here getting thrown out constantly when you’re actually attempting to do something. So, unfortunately, at this point, I would not recommend SurveyJunkie. And do other ones. Here’s to hoping they will get it back to me with my problem is. Also, I have opened it from my dashboard from my email and the app, same problem. Super frustrated, survey taker..DandydotsVersion: 1.31.0

✓ It has some flawsThis is one of the survey apps I’ll use over most. You can make some extra money for gas or help with groceries but there are some things I’ve noticed that has kept me from giving them 5 stars. First, sometimes you never get paid from a survey you completed so the surveyors take your opinions but don’t pay you. Second, they will kick you off last question and not pay you even though you completed their whole survey. Third, what I don’t get the most is they want people’s honest opinions but they will kick you off once you do for something that you may have had a negative experience with or may not personally like but are still willing to review it but they don’t care because well your opinion isn’t what they wanted to hear, which is odd because that’s the whole point of a survey. I also think if you are a republican don’t say that you are because you will get disqualified for every survey which is sad because everyone deserves a right to their opinion democrat or republican..Mamabear1530Version: 1.24.0

✓ Pros and consI have been using SurveyJunkie. I suppose my biggest complaint would be when taking surveys and not getting paid for them even though you finish the survey, you might only get three points after spending a good half an hour, which is definitely unacceptable and I have contacted Support a number of times with no solution or response. I do like how I can redeem through bank account. I happen to use cash app and I think that’s pretty awesome however the high paying surveys and they’re not even that high paying but the ones worth 120 points you almost always, take the entire survey and it gives you three points and says that they don’t need you anymore. Basically if you have a lot of time on your hands and if you’re extreme introvert as I am, I spent time using this app I do, however, have experience with this app, and I am beginning to believe that time is a lot more precious than SurveyJunkie is willing to pay you. Thank you..Is survey, junkie junkieVersion: 1.30.0

✓ Absolutely frustrating and potentially discriminatoryI have been using survey junkie since mid 2020 and I have made ~1200 USD. And it hasn’t been perfect, however recently it has become a absolutely frustrating and unbearable experience. At first some surveys I choose say unavailable when I chose them. But over half my time now is spent getting through surveys saying they are unavailable. Or I choose them and it goes back to the survey list. Now every single day I spend half my time or more sorting through closed surveys and NOW I am dealing with surveys that I haven’t even gotten a chance to answer a single question completely disqualifying me for dishonesty. How can I be dishonest if I never answered a single question? Here is the message “ Sorry it didn't work out this time. The best way to ensure you're a good match for surveys is to be honest, consistent, and take your time answering questions.” At first it was always iTraffic center now it is at least a quarter of the surveys that I choose and I am disqualified for dishonesty before I can answer a single solitary question. It has gotten to the point where I just want my account deleted and try another service. But I want to give you guys a chance, however I am starting to wonder if I am wasting my time with Survey Junkie.Jim HuttoVersion: 1.29.0

✓ A lot of surveys take your info without payingI like the concept of this app, but I’m running into the same problem more often than not. I’ll get through the entire survey and it’ll say “the survey has filled up” or “you’ve been disqualified for not taking your time, dishonest answers,” etc. When I’m very much paying attention and answering honestly. I feel like this is a rip off because I’ve already spent the entire time doing the entire survey and only getting 2 or 3 points for it. So they’re getting my information and I’m not being compensated as advertised for it. Also I’ve booted from surveys on trick questions when I’ve answered them correctly too. For instance “What is the opposite of hot” and I select “cold” and it disqualifies me. And sometimes the options presented force you to either answer dishonestly or quit the survey. One asked my age but only gave the two range options of “16-20” and “36-42”. It’s a nice idea to get a few bucks here and there but it’s just not consistent enough with the payouts..Fantastic34Version: 1.27.2

✓ Not fruitful.I have used this app/website off and on for a few years, and it never improves. When I first started completing surveys, I contacted customer support because I didn’t receive credit on NUMEROUS surveys because it would glitch at the very end. Did they resolve this? Of course not. They will parrot the same excuse repeatedly: that you must not have qualified for the survey. First of all, if I didn’t qualify…WHY DID IT POPULATE IN MY LIST OF SURVEYS? Chances are, you did qualify, because you just spent 40 minutes answering the most inane questions to the point of absurdity and you filled out the entire survey, and yet it still glitched at the end. This issue wasn’t resolved then and currently it is still an issue. The time of day, internet connection, app vs browser makes NO difference. You will also receive absurd error messages that you need to answer honestly? As if you haven’t just typed the same information in a million surveys. If you have the time and patience to make pennies, then do it. But if you need substantial money and soon? This isn’t the survey app for you..Abradbury07Version: 1.28.0

✓ Used to Love Survey JunkieI used to love Survey Junkie. I could make a little extra money, nothing major. I could pay for gas or my few streaming apps. With the new update, I can’t even get into the daily bonus surveys. I get an error message or one claiming o had already answered the survey. I can’t even go to the app to fill out others because I get similar messages now. I already had a lot of trouble with the higher paying surveys. If you contact them about an issue, they want the survey number which you only see at the beginning & can’t go back to fine later. I don’t want to take screenshots or write down every survey number because the surveys fill up quickly & by the time they have you enter the pertinent information, the survey is no longer available. I will say Survey Junkie is usually very good about giving you a few points if you’re not qualified or if the surveys fill up too soon. Although I filled out a 15 minute survey & completed it, my answers were submitted, but was told I didn’t earn any points at all. That was a rip off , but I don’t know if the company taking the survey is at fault or if it’s survey junkie? Hopefully they fix these problems & I can come back..CMC171Version: 1.31.7

✓ Redeeming points is a hassleI recently closed the bank account that my SurveyJunkie was linked to. I tried to link a new bank account and there is not an option to do so. I made a request to customer support stating that the account was closed. I was told that when I redeem my points that I would be given a prompt to enter my new bank information. I tried to redeem to my PayPal account but kept getting put into verification. After passing verification numerous times and still unable to redeem to PayPal. I tried to do the bank transfer so I could set up my new bank information. And I didn’t get that option either. What did happen was my points were redeemed to a closed bank account which is probably someone else’s bank account now. Because after a certain amount of time those account numbers recirculate out. So far the only thing that is true about this survey junkie is that you get the amount you see in points. But as for redemption and all that other mess that is supposed to be so easy to do. It’s a lie. You aren’t able to redeem to PayPal and yon aren’t able to update your payment information. So basically if you take all these surveys but it’s not a guarantee that you will get paid. So use this app at your own risk. I would’ve given 5 star but they try to make it hard for you to be paid..BullshittedAgainVersion: 1.27.2

✓ Complete surveys, get no reward, get accused of fraudLately the problem of completing surveys and being told that you don’t qualify or that you lied has increased. It’s easier to report issues with the new update, but Survey Junkie hates doing their job. Then I suddenly stopped getting emails informing me of new surveys, and the app showed no surveys. The website said that there was a problem with my account, so I contacted customer support. They’re telling me that I need to provide a picture of myself and a picture of my passport or drivers license to get my account restored and cash out. They told me that I used bots and/or lied about my identity and location. But I’m the fraud? I’ve been a member for 7 years. They have stolen so much time and money from me and other users and have lied repeatedly about their surveys, but I have to trust that they’ll keep my personal data private? Yeah ok. I was able to activate my account through other means so that I could cash out, but I ended up deactivating my account as soon as I cashed out. There have been way too many problems recently, and the fact that reporting issues to customer service flags your account for fraud is just plain unacceptable..Mets918Version: 1.33.3

✓ Could really be a great appI’ve had this app for several months now, and I have found that, several times per day, I complete surveys, many taking 20-40 minutes, giving very detailed answers etc. Once I reach the very end of the survey & being thanked for my time, it either freezes up, or will then state “unqualified” or “survey has be filled” therefore leaving me getting 2 points or, nothing at all for my time. I think Survey Junkie needs to better monitor these surveys as it appears to me, these pollsters are getting our opinions without having to pay. If this only happened a few times per week, I could understand. However out of 15 surveys I took yesterday, this occurred with 6 of them. I have emailed Survey Junkie about this issue, both times receiving the exact same return email stating, sometimes surveys fill quickly & we are rewarded the 2-3 cents for our time. I’m in hopes with enough reviews complaining of this same issue, SJ will find a way to either fix this issue, or began rewarding us for time spent. Our time is just as important, and when you dedicate several hours of the day on these surveys and only make $.06 becomes pretty aggravating and a such a waste of our time..BranG41Version: 1.23.2

✓ Flawed but usefulObviously making money is awesome and being able to do it with surveys on your free time is a plus, but this app feels like it's tugging your chain a lot of the time. Surveys have an estimated completion time and an amount of point you get for completing it shown to you when it lists all the available surveys, but the time doesn't seem to account for the starting questionnaire to each survey that determines whether you qualify to take the survey. This is an issue because you can spend 10 minutes going through the questionnaire on a survey that is supposedly supposed to take 5 minutes long just to have you finish the starting questionnaire and have it tell you that you don't qualify and are compensated with a measly 3 points. On top of this, I've noticed several bugs. Some surveys take a million years to load the next question which only wastes more time, sometimes a survey gets stuck on a question or loading screen or something totally random can happen. Some of these surveys have bugs that don't allow you to properly answer the question, and it's usually things that seem like common sense to get right, other times the survey will say it's redirecting you only to fail or get stuck loading something, so now all you can do is close the app and not be compensated for anything you had previously done. It seems like the developers of this app are consistently making changes to the app, so hopefully these issues do get fixed..RedLiberatedVersion: 1.1.3

✓ Stick with the website!APP PROBLEMS- You'll lose money using the app. If you plan to specifically use this app on your phone, be aware that certain surveys will require you to complete them in landscape mode. You can be halfway done with a survey in portrait mode using the app and be suddenly required to continue in landscape mode. Unfortunately, this app does not support landscape mode and you'll be forced to exit the app and forfeit the survey points you were about to collect. The website gives you no such problem. This app occasionally times out mid survey. I have experienced the same thing on the website, but unlike the app you're able to refresh the page and continue the survey. If it happens while using the app, you have no option to refresh the survey. You'll have to exit the survey and walk away from any money you were about to collect. REDEMPTION PROBLEMS- If you took the time to read this, do yourself a favor and cash out on the website and only through PayPal. I've cashed out through PayPal and had no issues whatsoever. However, I know plenty of people who've all had issues WITH EVERY SINGLE OTHER METHOD OF REDEMPTION. I've cashed out $50 as of the time of this review..LearnByExperienceVersion: 1.17.0

✓ Junk App and a Rip-offSo here’s the thing. I spent 20 minutes completing a survey, FINISHED THE SURVEY, it SAID I completed the survey, and then after selecting the “finish” button, I got the “uh oh! This survey is full” are you freaking kidding me?!! Spend 15 minutes answering questions and then it says “UH-OH! You don’t qualify for this survey!” Then it gives you one or two points as a consolation. They get a lot of answers out of you and then you don’t get paid. The other message you get is “this survey is full” after you’ve answered most of the questions. This is crap. Why have the survey available if it’s FULL? That tells me one thing- SCAM. You take the surveys and give the survey provider most, of not all, the info they need, and then you get kicked out of the survey. I answer all my questions honestly, it’s got nothing to do with my profile. It also ripped me off for 30 points when I completed a survey and then it only gave me 3 points. They state that people qualify for an average of 1 out 5 surveys. That’s a lie. It’s more like 1-50. But you’ll waste your time being disqualified for hours, while only receiving 10 points for four hours of your time. That’s 10 cents. Sweatshops don’t even pay that poorly. This app is an absolute scam..ZoéPerpetuaVersion: 1.6.2

Survey Junkie works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Survey Junkie.