Cryptohopper - Crypto Trading App Negative ReviewsCryptohopper

Cryptohopper - Crypto Trading Negative Reviews

4.3
4.34609 star

Total 32 Negative Reviews

Cryptohopper - Crypto Trading App Complaints & User Negative Comments 2024

Cryptohopper - Crypto Trading app received 32 complaints, negative comments and reviews by users. Have you ever had a bad experience using Cryptohopper - Crypto Trading? Can you share your negative thoughts about cryptohopper - crypto trading?

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Cryptohopper - Crypto Trading for Negative User Reviews

Refresh never worksHi guys, great app but it’s annoying you alway have to shut down the app and open it again before you get updated numbers on your dashboard- please fix this.Version: 2.0.2

Crash crash crashEvery time I open this app it crashes....I delete it, download again, then it crashes again!!! Sheeesh, at least test these apps before releasing them into the big wide world...hmmmm.Version: 1.3.1

Limited functionality and frequent failuresApp has very limited functionality compared with website. Also seen a number of times that settings applied on the app do not actually get applied..Version: 1.3.2

Doesn’t really auto trade unless you buyIt might buy, it might sell, it might just also erase half a deposit.Version: 1.3.2

Cryptohopper seems like a great idea…It appears that you will genuinely have to spend money to make money on Cryptohopper. There are strategies that you can create (if you have the knowledge of how to create strategies in the coding language they use, which could be advantageous) and strategies you can buy and incorporate. If you buy a strategy to use, make sure you pay for a higher tier in order to use it. I paid for a strategy during the free trial only to learn that I couldn’t use it in the free trial, which is pretty silly. Overall, I didn’t find Cryptohopper to be a good app on the iPhone and couldn’t make anything work with Binance (due to not paying a subscription fee). Also, some screens done work/populate and I’m on the latest software version. Unless you’re will to spend as much as it takes to make a modest return, move on to any one of the other bot traders available. I hope things get better as I still have $18 and a strategy to use in CH and their plans start at over $19, which indicates to me a lack of planning..Version: 1.3.2

A bit buggy…Crashes when opening up the short view. Not much functionality when compared to the website. Feels like the app is kind of an afterthought for the company..Version: 1.3.2

So so hard to figure out how to set up.I’ve literally spent hundreds on “strategies” and “templates” and subscriptions and it’s still not working. It’s difficult to figure out what works best with what exchange. Then it doesn’t sync and you get tons of error messages even with the right API keys. Incredibly hard to set up. Don’t mess with this unless you’re very tech savvy..Version: 1.3.2

Very useful app, v2.0 has made things way worstNot happy with the redesign of 2.0 at all. Flashy and responsive, but it doesn’t display information in a convenient way as the previous version. Areas are too bulky and only see 3-4 positions at a time. Difficult to have an overall picture. More steps to see available capital… so I guess it’s a brave attempt at redesigning the app, but still needs to be streamlined greatly!!.Version: 2.0

Worst app everThis platform is useless. Can’t make money or automated trades efficiently. Lots of buy in app. And worst customer service every. Stay away from them, there are so many better apps out there.Version: 1.3.2

Needs significant improvementThe app does not save configuration settings after you have changed them. Also the app is very slow to update after making a buy/sell. Very frustrating. I am deleting the app and using their desktop site only..Version: 1.3.2

App launching issuesI have to keep deleting the app and reinstalling it to log on. I’ve tried to trouble shoot the problems but no luck.Version: 1.3.1

App is buggyCan’t click on anything.Version: 1.3.2

Pricing and LimitationsLooks like it has potential, but the pricing model doesn’t make a ton of sense. Pretty limited at any tier with how many positions you can open or triggers you can encode, and there isn’t an unlimited or percentage fee option. Also, it’s unclear whether you can create triggers outside of TA, such as a simple buy-side, no-conditions daily purchase with bracketed exits..Version: 2.1.1

Very buggy appProgram is ok but the app is very buggy.Version: 1.3.2

Working app but lacks lots of functionsApp works no doubt and isnt full of bugs, yet I cant give this 5 stars until I have at least some control over configs, if I can do it in a mobile web browser I should he able to do it in the app..Version: 1.3.2

Money SuckerSo far my account balance just keeps dropping and dropping..Version: 1.3.2

Horrible - Recent update has too many bugsThe old app wasn’t great, but I wish I could go back to that version. New version of app is filled with bugs. Most annoying is that all open positions just show “Connecting” instead of position percentage. It’s amazing this company would allow an updated version of their app to be release with so many bugs. How did you not catch these?.Version: 2.0.1

Nice new interface .. but has bugs and issuesI have been using this app for months and it was good even with the reduced functionality.. with new interface there are issues. My profit percentages are not showing and each one says connecting. It has been trying to connect for over 30 minutes.. everything else is good and updating properly..Version: 2.0

Hangs a lotDoes not update.Version: 1.3.2

Not for your average personTwo things I don’t like about this app. First, it’s so complicated you’d need to spend at least 1-3 hours studying how to use it if you wanted to even try to trade on it. Second, the app is buggy. I’ve opened it maybe 10 times and about 3 of those 10 it turns to a white screen that never changes. Overall, not a good app. Maybe their web platform is better?.Version: 1.3.2

Trigger issue make me loose money and opportunitiesMy trigger responsible for disable is taking a wrong value from RSI indicator that makes me lost money and market opportunities..Version: 1.3.2

Can’t change which hopper the app showsThe app is only showing a paper trading Hopper because that was the first one I ever created. Super frustrating, I have a live hopper trading real money now and I can’t view it on the app. Why is this feature not available? Or if it is available, why is it so horribly unintuitive to find it.Version: 1.3.2

Doesn’t work/no customer serviceI was really excited to try out this service but after creating an account the app wouldn’t allow me to log in. Then my 7 day free trial period was up. I tried to contact support (twice) and got no answer. I still can’t log in. Very disappointing.Version: 2.1.2

Needs improvingCould be better user interface.Version: 1.3.2

Inactive botJoined because I am not a trader so wanted a bot to trade for me however I have found that the bot configuration requires advanced trader knowledge so for a non trader it is a waste of time. The bot is not doing anything.Version: 1.3.2

Very poor UI & stats. Support have no idea how to helpFunds from exchange don’t sync properly, as a result all the stats about available funds, profits etc are all fake. Can’t have more than 1 active bot. Support are truly clueless- I only spend 1 hour with the product and had some questions. Support said it was a bug and in next 10 minutes I proved that it wasn’t just by myself as a noobie customer! Then a support manager contacted me regarding my experience but didn’t actually do anything apart from asking me what happened. Last but last least, if for example you want to have 10 active bots, it will be 12 times more expensive than 3Commas as you would need to buy multiple subscriptions..Version: 1.3.2

Frustrating.I was excited at first and was hoping to gain an edge to my investments but after about two hours linking my Coinbase account I don’t know if it’s even working. Seems to not be doing anything as far as trading ,buying or selling . Seems useless . Maybe you’re supposed to pay money for the packages starting at $19. Everything is for sale in the menu Strategy, Templates . I don’t get it.I have been going through the action menu of settings for what seems like forever and . It’s just sitting there saying hopper is idle . I will delete this and continue to follow Reddit & Twitter Pump signals. I have a Headache from trying to figure this out..Version: 2.2.1

Worse than beta versionThis is hands down one of the top 10 worst apps I’ve ever installed on my phone. It functions like an app that’s about 20% complete in functionality. It’s full of bugs and taking pretty much any action on the app leave me worried that something will go wrong and cause me to lose a bunch of money. I can’t submit orders. Open orders won’t sync correctly. Turning off notifications doesn’t work. There are so many things or right about this. It looks like nobody bothered to do any testing and the app was rushed out the door. Don’t get me wrong. Cryptohopper itself is a great product. The desktop version works great. The iPhone version functions like someone pet project learning how to code. It’s really concerning that a company responsible for potentially millions of Dollars in trade can put out something like this and call it theirs. Cryptohopper - Feel free to reach out to me for more information.Version: 2.0.1

Not stable crash all timeThis app crashes all the time , useless.Version: 2.1.1

Couldn’t even sign upI went to sign up and put all my info in and I had made my account, then I went to sign into the account that I literally just made and it told me my info was wrong. I retried making a new account with a different email and the same thing happened. Gotta love apps that give you problems before you can even get into them 👍.Version: 2.2.1

Doesn’t connect with Canadian tradersIf they connected with Coinsquare or Bitbuy it would be an ok platform..Version: 1.3.2

App - New version not a step forwards IMHO.The new version automatically updated on my phone this week and it seems to be a step backward in my view, in terms of use ability: stats are not even a syncing and its hard to view and manage open positions. I preferred the old one. But the web version is great and very happy with that, so will just using that on my phone and MacBook Pro. Is there a way to revert to old app?.Version: 2.0


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