- 95.2LEGITIMACY SCORE
- 95.7SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Freddy’s App User Positive Comments 2024
Freddy’s app received 18 positive comments and reviews by users. Can you share your positive thoughts about freddy’s?
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Freddy’s for Positive User Reviews
✓ Ordered online and was informed not to use drive-thru in the future for pick up.I ordered online, spent $25, and went to the drive-thru to pick up my order, especially since I had 2 large drinks. I was told to not come through the drive-thru to pick up my online order. Therefore, I will not be using the online app to place my order. I’ll just wait until I get to the drive-thru and place my order, when I arrive. This is the first fast food I experienced this rule with..Version: 23.8.18
✓ Very disappointedI ordered the same thing i frequently order. Fries & mini concrete, no hot fudge, double caramel. First off I was charged extra for the caramel, yes only $.90 but it does add up & nothing was reduce for the hot fudge i didn’t get. Then fries were cold & chewy, like they had been sitting there for a while. I absolutely love Freddy’s & don’t hesitate to tell others about it. I couldn’t believe this was what I was given..Version: 1.3.3
✓ Best fries I have ever hadI used to think McDonald’s french fries were the best but McDonald’s changed how they were making their fries probably the oil that they fried them in. And then there were several others that made great fries like Carl’s Junior or Wendy’s and Sonic but when I tried Freddys french fries I was hooked for life. In fact I’ll go to Freddys just to get french fries they are so good in fact I think I’ll do that today. Thank you Freddys for making the best french fries ever. And I love your Hawaiian concretes..Version: 2.3.0
✓ Great food!The food is great, fresh, and always cooked to perfection. People were talking about how expensive it was before it opened.. but it’s the same prices as everywhere else and seems much fresher than the others. The only thing I would recommend and why I didn’t rate a 5/5 star is there should be an option to have your online order picked up through the drive thru. This is the only place I’ve ever see that won’t let you!.Version: 23.2.10
✓ New app works greatThe new app fixes the issues that had them replace it with a new developer. The free double burger or reg concrete for re-signing up is a valuable giveaway! I had a substantial balance of points from the old app and they were able to transfer it over - be patient it takes a couple days. I have used this new one a couple of times and it works better than most competitor apps that I have..Version: 22.8.31
✓ Good food but.....Always good food at Freddy’s however while we were dining I noticed no one maintaining the dining area. A bunch of high schoolers were all gathered behind the counter not minding each other’s space. No tops were put on the tea containers and that didn’t seem sanitary. When we left I went to the restroom and when I came out I noticed a couple sitting at the same booth we sat at and it was never wiped down. I cleaned it with a napkin though but that’s not sanitary. Covid-19 is still here!.Version: 2.1.1
✓ StoreLove the food there, especially the fry’s. The last time I was there 8/30 . A couple observations. The last two time they were out of the Oreo ice cream sandwiches. The store was fairly messy with fries and liter on the floor. No straws stocked. Glass doors very dirty. Numerous flies bothering guests while they ate. Glad to see u had plenty of staff but they were more into talking than cleaning. The store has become my favorite and I would hate to see it continue to go downhill. Having been a owner of a wing franchise, I understand the challenges you face. This is meant as constructive opportunities for improvement.Version: 23.8.2
✓ Fish sandwichPlease, Please make your fish sandwich a permanent item on your menu! It’s actually so fresh and delicious, it’s a shame it’s only available during Lent!! First of all, there’s not many fast food places that have fish sandwich’s available and yours is absolutely amazingly fresh! Please consider this a permanent option on your menu as I would order it several times a week and I’m sure many others would as well! Thank you so very much, Karen.Version: 23.8.18
✓ No drive through optionWhy don’t you have a drive thru option on your app? I assumed carry out orders could be taken through drive thru. I ordered my food thru the app like it says on the menu. I told her my name and now this girl is telling me I need to come in and grab my meal. I think that’s ridiculous. If I ordered ahead, i should’ve been able to pick it up via drive through. Totally defeats the purpose of convenience..Version: 22.8.31
✓ Freddy’sPicked up orders for my coworkers and myself today and the girl that helped me was so nice! She sacked all my orders into bigger bags, got my sauce and made sure I had napkins. Couldn’t come here fast before because the app was only available if you were close to the restaurant and with one person going for everyone’s lunch it wouldn’t work. Thanks! We can definitely come more for lunch.Version: 22.12.1
✓ The good and the badThe good - this is one of the best functioning, well-developed fast food apps I’ve used. Ordering is easy. Reward functionality is solid. And it’s easy to scan in a receipt. Nice user interface as well. The bad - I can’t view the menu when my location is closed. I don’t want to order; I just want to see the menu. Maybe I just haven’t figured out how to do it. But this is the only thing keeping my rating from 5 stars..Version: 24.2.20
✓ Stupid, illogical setup with too many stepsI love Freddy’s burgers and fries, but this app is horrible and it hasn’t worked either time I’ve tried to use it. It requires you to use location services and even when that’s on, the “I’m here” button doesn’t work. I stood here at the restaurant stupidly assuming the thing worked only to have someone ask me if I was waiting. Apparently the app hadn’t sent my order through. Don’t waste your time. Go to the drive-thru!.Version: 2.1.1
✓ Nice appThe only thing I have difficulty with is using my rewards. I usually have to put the item in, apply the reward but if I add anything after that the award doesn’t appear so I remove the reward item, remove the reward then enter both again prior to checkout to get the reward amount to apply. As long as you don’t change your mind at anytime you shouldn’t have an issue. I just forget to check my rewards first..Version: 23.8.18
✓ The drive-through is fasterListen, the app is fine, it’s the pick up experience that’s terrible. When you use the app you cannot go through the drive-through, you have to go inside to pick up your food. If you order the food, you have to use the phone that you ordered on to hit a button called “I’m here”, but the problem is the button doesn’t reliably work. You could literally be inside the restaurant and it won’t work. The other problem is that you might have someone getting food for you and they won’t have your phone. So you can’t get your order without a bunch of hassle. A geotracking feature with ETA like the Walmart app might be helpful, but until that is solved, just let people pick it up in the freaking drive-through..Version: 2.2.0
✓ Can’t order for someone else to pick upThe location services is a real deal breaker. I’m surprised so many people have reported having problems with it and it hasn’t been fixed yet. My dad was at the store, I ordered from my phone 15 minutes away for a house full of people, and they wouldn’t make the order. Huge app design flaw! Funny every other fast food app I’ve used doesn’t have this problem..Version: 2.3.0
✓ Why?The only benefit I saw to the app was not having to wait to order. I still had to wait longer than drive thru to get an order I placed ten minutes earlier. Plus, I wasn’t given a receipt and didn’t see to ask for the reward points while I was in the store. I placed the order through the app. Shouldn’t that be able to show how many points I earned? I should have just gone through drive-thru..Version: 2.4.0
✓ Online Ordering Poorly executedThe app does not clearly show that online ordering is NOT available in my area. I just keeps looping me back to the same list of stores and then the user feels like they are doing something wrong. I didn’t see this until I started searching other areas an found an order button. Worst part is that my local store has parking spaces for mobile ordering even though the app and website don’t support it. Make it very clear and easy otherwise next time it’s simpler to go to Five Guys..Version: 2.1.0
✓ Can’t login - UPDATE: FIXED!Update: after another email support fixed my login issue :-) ——————- Tried resetting password. Tried logging in from mobile app and also website. Nothing works. Support is not helpful. I am stuck using the app without it saving my account information and it works pretty well. Just wish I could login..Version: 23.8.18
😕 Freddy’s Negative Reviews
