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Freddy’s App Complaints & User Negative Comments 2024
Freddy’s app received 31 complaints, negative comments and reviews by users. Have you ever had a bad experience using Freddy’s? Can you share your negative thoughts about freddy’s?
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Freddy’s for Negative User Reviews
✓ App was great, pickup experience badThe app itself is great. Ordering was simple as expected. I ordered three regular concretes. When I arrived at Freddy’s to pick up there were no other customers there in the parking lot or drive thru. I parked in the mobile app pickup spot and indicated I was there on the app. The app then instructed me to go inside. I decided to pull thru the drive thru as I didn’t think I would have to go inside. The young man at the drive through said he couldn’t give me my order through the drive thru because it wouldn’t fit through the window. I said- what do you mean? I ordered three concretes, why wouldn’t they fit thru the window. He then said I needed to come inside. I said I had already paid for the concretes and just needed to pick them up and he insisted I needed to come inside. So, I parked, went inside in my slippers and waited for my three concretes. It’s ridiculous to order through the mobile app but be require to go inside to pick up when there is a drive through window and no other customers. What is the point in using the app at all? I could have just gone through the drive through..Version: 2.2.0
✓ Always logging me outI LOVE Freddy’s. I think their prices are reasonable, the food is great, and my family loves eating here. I also love using the rewards through the app. But time and time (and time!) again, I am getting logged out at some corporate level. No reason. I literally open the app to scan at the register and it says I should login again. When I do (with my saved password!) it says I have to reset my password. When I try that, it refuses to log me in and I am ALWAYS losing my points. I would give this app one star but chose two because I love Freddy’s. Love the restaurant, HATE the app..Version: 22.12.1
✓ Lost old account and pointsLike others, tried logging in to previous account, password reset email never came after multiple tries for a week. After the most recent attempt, the pop up was a bit different, saying that I should just do a new sign up with my previous email address to restore my account and points (had over 2000 that I tried to redeem right as they shut down their old app with no advance warning). Did that, 0 points in my account, got email saying thanks for joining Freddy’s Rewards with a hamburger reward as if I never was a member before. Sure hope all those points are not gone when they abruptly shuttered their old app with no warning..Version: 22.5.24
✓ Location settings are stupidI ordered through the app so my husband could pick up on his way home from work. When he arrived to the restaurant I tried clicking “I’m here” and it wouldn’t let me because the app tracks your location and it said I wasn’t close enough to the restaurant. My husband was in the freaking parking lot!!! So incredibly frustrating. In the future we’ll have to make an account and both sign in on the app on our phones I guess, but I had used my Facebook account to sign in and it would’ve been a hassle for him to download the app and somehow sign in with my Facebook info. I think it’s fairly common these days that people order meals on apps and someone else goes to pick it up. You need to make an option for this scenario or else make it very clear before ordering what your location settings are. Super annoying..Version: 2.1.1
✓ Horrible user experience with the new app!While the previous app was not the best, it seemed to work most of the time. The introduction of the new app earlier this month should be written up as a case study on how NOT to an upgrade. I guess Freddy’s is assuming that their customers are loyal enough to put with the opaque steps required to get the new app linked to an account, the multi day outage when the app couldn’t connect to the backend database, points not credited etc. And the customer contact form is a complete joke, requiring multiple steps to just get a screen where you can enter your question or request. What’s with using Jot Form as part of this torture? It’s a good thing they know how to run restaurants, given how badly they’ve handled the app..Version: 22.5.24
✓ Mobile ordering doesn’t work (yet)When you place a mobile order you have to select the “I’m here” button in the app when you’re near the restaurant, but it always says you’re not close enough to the restaurant, even if you’re inside the restaurant itself. Basic troubleshooting like restarting the app, restarting the phone, enabling all permissions including setting to “Always” for location, and even reinstalling the app did not help. Fortunately Freddy’s customer service at their restaurants is great and they took my order the normal way, but the app itself needs to have this issue fixed before it is released..Version: 2.0.1
✓ Sneaky tracking of locationThis app requests to use bluetooth. There’s no reason why they need all that information to deliver a good app/restaurant experience — they’re likely using it to their advantage to track your location all the time, not just at the restaurant. I downloaded this app because I wanted to use the Freddy’s rewards program, but I was really disappointed when I saw the bluetooth access requested. That’s either a poor app developer decision and needs to be fixed asap, or it’s an intentional violation of our privacy rights, and Freddy’s knows many of its customers won’t know that that’s what bluetooth access means here..Version: 2.4.0
✓ App is not secure, food is great.My Freddy’s account has been hacked twice. At the same location (Oklahoma) and I live in Idaho. The individual(s) use your rewards to place an order. The stores still give them the food even when they receive a call telling them it’s fraudulent without any repercussions. Freddy’s app help page has a whole section on what to do if you notice fraudulent activity. They know this is a problem! Even after changing my password, I was still hacked 3 months later. I’ve never had this happen with any other app. Freddy’s needs to fix the security on their app. They do refund your rewards when this happens FYI..Version: 23.6.21
✓ Terrible appThe app is terrible. I used to be a “Freddys only” type of fast food guy. I even met Mr Freddy himself many years ago in a Wichita location. The app and a poor store experience has ruined my experience with Freddys and I won’t ever go back. What the app did: I filled my bag full of food while at the gas station and tried checking out. Each time I would get to the credit card screen the app would bug out. I finally got the screen where I could submit my CC details and the app went right back to the Home Screen. My bag was still full and I didn’t see an order confirmation so I thought the order didn’t go through. I then decided to head to the drive through and place my order since I was headed out on a road trip. Get to the window and I get a notification that my order is almost ready….. the one that never went through on the app. So at this time I was charged $40 at the drive through and another $40 in the app. I asked if they could cancel one of the orders and was told no. Then I leave with too much food for my family to eat and they didn’t get either order right. Ice creams too small, missing drinks, wrong food. $80 bucks down the drain to start a road trip and I decided it was a sign that I should stop eating at Freddys and stop fast food. Good bye forever Freddys..Version: 23.8.18
✓ DONT ORDER WITH THIS APPI used to love this place and I downloaded the app to make ordering easier. I ended having the WORST customer service experience I’ve ever had. I ordered with the app and when I got my food it was the completely wrong order but some how the physical receipt in the bag was correct. I called immediately and there was nothing they could do. Called the manager, said it was DoorDash’s fault but I can’t complain to DoorDash BECAUSE I USED THIS APP. Tried contacting Freddy’s general customer service as well and no response. I won’t be support Freddy’s anymore but if you are then I suggest ordering through a different app so any problem that arise can actually be take care of..Version: 2.4.0
✓ Freddy’s appEverything is super user friendly but there is something that needs to be changed! When ordering it’s easy to remove stuff from a combo in regards to condiments but if you want extra of something that it already comes with, the plus sign is there but there is no way to increase or get more pickles or mustard for instance! You can only remove it and if you click on “add more” the condiments that come on burger originally aren’t available, only everything else that’s an option! Very frustrating & there isn’t even a spot to make a note about it! Also there is no way to “assign” a name to each item ordered…to help keep track of whose is whose!.Version: 22.12.1
✓ MehThe app is extremely slow and the windows that pop up when you’re making a selection (type of side, drink you want, etc) are weirdly small. Also it’s silly to make people go inside to pick up carry out. I’ve never been anywhere that had a drive thru that didn’t let carry out orders be picked up at the drive thru. Now, the girl at the speaker told me I could pull up to the window even though I was technically supposed to go inside. But I misunderstood and just drove past the window and went inside. Regardless, silly that we’re supposed to go inside..Version: 22.8.31
✓ Garbage appSync issues need to be worked on. I downloaded the app and created an account, after closing the app it requires another login however it does not recognize the password. I select forgot password to update the password and it says I cannot use a previous password. So I know that I need to go to desktop to figure this out and get it synced. No biggie, so I go on desktop create a new password, delete the app on my phone and redownload, put in my new credentials and it doesn’t work. Forget it, you don’t want me to eat there fine, Culver’s came in clutch and opened up next to you, gl with your sync issues, not worth it.Version: 23.8.18
✓ Forced into RestaurantFast food apps are a wonderful convenience (especially for custom orders). However, Freddie’s forces mobile order pickup inside the restaurant. That is not convenient. The app could be designed to allow customers to use the drive thru lane for non-frozen meals while directing them inside for orders involving frozen treats. The majority of my orders are just hot meals, so I end up going to McDonalds, Popeyes, or chick-fil-a where they allow mobile order pickup in the drive thru lane and I don’t have to get out of the car. I wonder how much business Freddie’s is losing just because people aren’t dressed for a public appearance. Freddie’s needs to fix this (without explanations of WHY they do it). That or lose business..Version: 23.8.18
✓ It’s okThe user interface is nice and clean. It gives you a lot of customization options. However lately when I’ve used the app I’ll try to go to my cart and it’ll give me an error message and then clear out my entire cart and I have to start over. Or when I get there and click “I’m here,” it says there’s an error but it still seems to go through at the store, so I don’t know what’s happening there. Also, they won’t let another person pick up the order. You can’t click “I’m here” unless you’re literally there. I kind of understand why but it’s not very convenient. When we tried to have someone else pick it up and I couldn’t click “I’m here,” they said we either had to reorder everything to bring the phone there, so that was a big inconvenience..Version: 2.1.1
✓ App is slow, laggy, and click-happyI’m super glad that the app no longer requires you to use your location. I usually order for someone else to pick up so it doesn’t work, plus I don’t like to have my location on. However, the app itself is still pretty slow. There are times you go to click something and it just takes you back to the order screen. There are also so many clicks you have to go through when ordering. I’m not sure if the clicking can be streamlined since there are a lot of options, but put together with the lag it feels like ordering takes forever. If the lag can be fixed then the clicking wouldn’t feel too bad..Version: 22.7.21
✓ Please update to allow non location based pick upIt is absolutely ridiculous that they cannot even process an order unless the same phone that placed the order is at the location. So many people order and have others go pick it up that may be out or coming from elsewhere to make things easier. Surely the developers considered this when creating the feature. I suggest adding scheduled pick ups or adding a way for the order to be sent without the original phone the order was placed having to be there. I agree with many others as well that the waiting defeats the purpose of ordering ahead. Scheduled ordering seems like it would solve a lot of these issues. I just jumped through so many hoops just to have someone else be able to pick up the order that was placed and paid for already. Please fix/improve this..Version: 2.4.0
✓ Freddy’s App not up to dateI love Freddy’s- but not the app. Let me explain, Many of the Freddy’s stores are short on supplies and staff. If you order from the app, it states none of this and as I found out - when you order they make your food. But you can’t go in and pick it up (also many of the dine-in opportunities are closed). So now I have ordered on the app (which told me none of the issues Freddy’s is having) and I figure out that I have to get in the long drive up queue. By the time I get to the window everything I ordered is cold. Why have an app that isn’t updated to reflect reality. Had I known I had to wait in line anyway, I would have simply ordered in line. A simple warning in the app home page would work. For example, you may wish to order until you are in the drive up queue otherwise your food might be cold..Version: 2.5.1
✓ The “I’m Here” system is GARBAGEApp refuses to send the order to the restaurant until you’re literally in the parking lot according to your phone’s GPS location. As if that weren’t annoying enough because you have no way of ordering ahead, it doesn’t reliably detect if you’re close enough or not and will just refuse to allow you to check in. OH! And as a bonus, you’re not allowed to use the drive through, you’re required to go inside. Even though, as I type, there is literally a sign in front of my car that reads “please check in on the app, we’ll bring your order to you”. 2 stars instead of 1 just because I like this restaurant and mobile ordering generally enough to just suffer through, but ffs please fix these idiotic problems. Whoever is in charge of the design of the workflow with this app should be fired..Version: 2.1.1
✓ I can’t order aheadThis was easily a 5 star app until they introduced order from the app. When I select my store, the order ahead option doesn’t show up. I will give it a 5 when i can order ahead. Update: I’m super excited that the last update allowed me to be be able to order in the app, we’ll, almost. First off, I have enough points to redeem a free meal, but the app won’t let me redeem the free meal, it finally let me complete the purchase once I took the free meal off and paid for it. Whatever. So I go to pay; where is the option to use Pay, I can use pay at the store, why can’t I use it online. These 2 thing are minor, what really gets me is that when I go to order, I can’t hit the order now button until I get to the store. What is this about, what is the point on order ahead if I still can order until I get to the store, it completely defeats the purpose, I live 5 minutes away, I should be able to order from home and I guarantee that I will make it to the store before by food is ready. This app is garbage and needs a lot of work..Version: 2.1.0
✓ Ripoff and missed opportunitiesThe major issue I have with this app is on an order with an $11 subtotal, it’s charging almost $8 for sales tax in a city with a local sales tax rate of 8.25%. Where the rest of that is going, shoulder shrug but no one has sales tax rates over 50% in the U.S. Secondly, seasonal items are not available via the app. So if I want a seasonal concrete I have to go thru the drive thru for that and then park in curbside for my food order - I usually do mobile orders so I can have it made exactly how I want it with as little margin for error as possible. Lastly, make the rewards simpler. I’ll never understand why people have to complicate the simple why not just have it be a $5 rewards at X percentage rate? Instead, again - it says specialty concretes are an available reward but they don’t show up on the redeem list and employees don’t know how to redeem what’s not on the list. Most other restaurants points convert to dollars and you scan a barcode to deduct the dollars off the transaction but everyone has to reinvent the wheel even when it makes absolutely no sense and is overly complicated. Also, after placing my mobile order got a server error and double checked pending orders and order history - order was not present in either place. After going thru the drive thru they informed me that although the app threw and error saying the order couldn’t be completed and the order was nowhere to be found it did however go thru..Version: 2.6.0
✓ Can’t even Log InApparently with an update I was forced to log in again. But when trying to log in I got a message saying I needed to Sign Up again using my same email to have my account restored. Which I did. And my account was not restored. All of my rewards point and history are gone. My 3 year old accidentally signed me out after I saw this. Now when I try to log in again using the email and password I just signed up with (to “restore” my account), it will not log me in and I get the same message about Signing up again using my same email. This app is completely unusable and there’s no motivation to use it if my points won’t be tracked or kept! Need to fix this and do better..Version: 22.5.31
✓ No point in using this appI rarely leave reviews on apps, but I really had to leave one on this one. This app is the most pointless app that I’ve ever used and that’s saying a lot. The only thing that this app is good for is maybe to review the menu and see pictures of food. It’s never successful in finding a location that’s less than four hours away, and I live about a mile and a half away from a Freddy’s. I have tried multiple times to reset my password, every time It says email sent, I never receive the email. I have reached out to their technical support and I’m awaiting an update, I am going to delete this app if I do not get an update within 24 hours. I am hoping that this app develops into something great, at this time it’s a no for me.Version: 22.8.31
✓ First visit to Freddy’s and app userThe food was good and I always look for an app to use. I never heard of Freddy’s but they have a new one in my area. On the parking lot I downloaded the app and began to place an order. It said the wait time 23 minutes. I closed the app and I decided to use the drive-through to order. I asked how long it would take for the item I wanted and they said two or three minutes, so that’s how I made my purchase and I’ve never opened the app again..Version: 23.8.18
✓ You Call These Rewards?I’ve been waiting for a Freddy’s app as all my other frequented quick seed restaurants have them. Even told Freddy’s a few weeks ago on Twitter to get on it, and they replied that they’re working on it. Well, here it is. A fairly feature-lacking experience. I was hoping for some offers, perhaps a weekly digital coupon like buy 1 get 1, maybe the occasional free small custard with a meal. Nope. You have to spend $200 to get a free meal. By comparison, you can save that $7 in a couple of uses of McDonald’s app. Freddys, if you’re going to offer an app, make it worth our while..Version: 1.0.1
✓ Pointless appI will not use this app again because it serves no useful function. You cannot place your order ahead of time, since the app will not let you place the order until you are physically outside of the store, you may as well go in to order. I use apps for take out food so that when I get to the restaurant my food is ready and I can enter the store and leave with my food within 1 minute. I live a 5 minute drive from the location, and as an adult, I can properly allocate my time so I arrive shortly after my food is done being prepared. In fact, I have been writing this review while seated in my car waiting for my food to be prepared. Change this location function, it is pointless..Version: 2.1.1
✓ App would not allow checkoutWe love Freddy’s food but the app is in need of a major update. The app is clunky and slow to navigate. It is not intuitive for order entry compared with every other food ordering app we've used and does not allow all customizations such as selecting a single patty option for their California burger. Once we finally managed to enter the entire order for our group of five, which took much longer than it should have, the app would not allow us to transition to the checkout screen. We received a message indicating an “error validating basket” for ten straight minutes, at which point we had already arrived at the store we were trying to order from. Please make a better app or remove it entirely so it doesn’t continue to waste time and energy for customers..Version: 22.7.21
✓ Need more drink options to choose in appI love the ability to place my orders in the app, but one thing that needs to be updated is the drink selection. When ordering a combo, there are far fewer drink options to choose from than actually available at my nearest location. I always mark a random drink and hope someone sees my special request on my sandwich for a fruit punch instead. They never do. Having fruit punch and all available drinks to choose from in the ordering process would fix this one minor issue!.Version: 2.1.1
✓ No Support OptionsI’ve ordered through this app several times and have yet to receive the correct items in my order. The app does not contain any options to get a refund for missing items or even notify that something was wrong with the order. Deliveries are done through door dash, which does have that support, but if you order through this app you’re cut off from those options. I know this because one night they forgot all of our drinks and ice cream, and when I called the store it said that the problem was Door Dash’s, not theirs. Overall the app is fine on the surface, but if anything goes wrong you’re out of luck..Version: 24.2.20
✓ Drive thru windowPlaced an order for a burger and chocolate shake. She told me my order was 3.81 or so 3 something. Well I knew that was not correct. So I pay her at the window 10 something and she hands me my “shake”. Turns her back from the window but it was cracked and I tried to get her attention 3 times but I was ignored. Finally she turns sideways and I wave to her and she gives me that look like what do you want. So I ask her if this was a shake or just ice cream and she said it’s a shake. I said I’m asking because it’s so thick I can’t get it through the straw so I thought maybe they had given me ice cream. She mumbled something under her breath but I heard her say something about getting out of the window. I said I’m sorry I didn’t hear what you said. So she plainly says I’m just fixing to get you out of my window. So a young man comes up to the window and asks if he could help me and I told him I had ordered a shake and it was really too thick and I questioned her if it was just ice cream. He said he would fix it for me and he did. He waited until I tried it to make sure it was ok. It was and I thanked him. Then I told him that she needs to learn who the customer is. I drove off. Her attitude and rolling of her eyes is so tacky. I am not one that usually complains but she needs more training before waiting on customers. She is not helping your business win customers for sure..Version: 2.6.0
✓ App will not process orderHow does Freddy’s expect to make any money with an app that doesn’t work? I hesitate to even write a review on this app because I fear nobody at Freddy’s is going to make any changes to fix it. I tried 2 times on March 6, 2021 to place a large mobile order. I had 7 items in the cart. I tried to check out, and it says “Empty Cart.” An empty cart? I had 7 items in there until it was time to actually pay for your food, and then all the food vanished. This happened twice! So do you know what we did Freddy’s? We went somewhere else that had a better app and that would take our money in exchange for food. Please do not put an app on the Apple App Store that doesn’t work. Fix it, because you are losing a lot of business. Terrible, terrible job..Version: 2.2.0
🙂 Freddy’s Positive Reviews
Freddy’s works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Freddy’s.
⛔ Freddy’s Problems
