Sydney Health App Negative ReviewsElevance Health, Inc

Sydney Health Negative Reviews

4.7
4.79993 star

Total 36 Negative Reviews

Sydney Health App Complaints & User Negative Comments 2023

Sydney Health app received 36 complaints, negative comments and reviews by users. Have you ever had a bad experience using Sydney Health? Can you share your negative thoughts about sydney health?

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Sydney Health for Negative User Reviews

Video Visit BuggyThe video visit feature is buggy. When I initially clicked on it, it crashed. It finally allowed me to proceed on the third attempt. At that point. I was asked to enter my email address – it didn’t pass via API. When I entered my email address and clicked the button to proceed, I received a pop-up that asked me if I wanted to discard my data. It would only proceed if I clicked yes. When I finally advanced to the scheduling screen, it said it couldn’t verify my plan. Alright, lots of issues here, but this is what happens when you run a release without testing. Also, I later found out this is just LiveHealth framed into the Sydney app. It would be a MUCH better user experience to just use the LiveHealth app directly - especially if user information doesn’t pass via api and the user has to re-enter. Right now, it just feels like a broken system. Framing it in is obviously buggy. As a user, I’d much rather be told to just download the LiveHealth App. I get the branding angle here, but it’s not working..Version: 5.1.1

Totally inadequateI guess this is useful for people who call for ultra basic questions. But that’s not me! For almost everything I’ve tried to ask it, it says the app doesn’t have that information and I have to get an agent on chat or phone call. Plus it loads slowly, not just on opening but everything I select. Yes I update- it actually forces you to, which means it takes even more time if you’re in a hurry. My iPhone isn’t the newest and best but neither is it nearing the end of a normal lifespan, and this was the case both before and after I got this phone. The only thing I use it for is to renew Ingenio prescriptions..Version: 5.1.0

A sick jokeOpens to a lovely black screen to show off the OLED display. Doesn’t do anything else. I guess it’s good it’s free. Update: After multiple uninstalls and reinstalls and reboots, I was able to run the app. I log in using a text verification. I signed up with my account using my email. The app now tells me I can’t a receive text or email notifications because you don’t have me email of phone number and I have to contact my administrator to add it. How did I sign up and sign in with no email or phone number? So I tried to close the app and reopen it. Now it says there’s an error with my account and the “Sign in” button no longer works. What kind of sick joke is this app? After more attempts, I was able to sign in and add my phone number and email. Still leaving a 1 star because wow is this app broken..Version: 4.1.1

More information should be included in the appThe app it doesn't have details on coverage. You can't find out exactly what is it or is not covered, the amount of coinsurance and co-pays etc. You have to instead go to the full website to get that information. I wish the app had everything and I didn't have to visit the full website so frequently. Also, when searching for care through the app it does tell you who is in network but it does not tell you if they require a referral or a prior authorization. Again you have to go to the full website to get that information. I found this out the hard way when I found an acupuncturist through the app, after my appointment and she told me that her service was not covered by my insurance. I thought that was strange because I had found her through the app, but come to find out I need prior authorization to do acupuncture. I think this could be improved..Version: 3.4.0

App coders clearly do not have to use the appKudos to the insurance co for making an app to try and figure out what they’re doing. The insurance co is great - this review is about the clunky app. Two examples: Every time I log in, I have to use their MFA. During that process, I check the box to remember this device so I don’t have to it again next time. Every time I log in I have to do it again. I have a red “balloon” on the app icon indicating there are three things which require my attention. When I open the app (MFA yet again) the ballon is over the “…” option. So I click on that, and then there is nothing to indicate which of the numerous options contains something the requires my attention. So, annoyingly, I have click on each and every menu item to see which one it is. Except it’s none of them, because there are no active items there for me and when I have completed this task the red balloon with the three in it is still there. so I go around the app and click on every possible thing I can find, and still, the notification is there..Version: 6.0.0

Sydney Health-AVOID IF YOU CAN!!IF I COULD GIVE ZERO STARS I WOULD!! Initially, app would not work. Then after hours on the phone with them it started to work but showed no insurance info not even a member number. Couldn’t get health care beause of this. Finally after spending literally all day on the phone I finally managed to get a hard copy of my card snail mailed to me. The “24/7” chat with a clinician is a farce. Took 3 hours for one of their cliniciams to get back to me to ultimately and incorrectly state that I had not completed their form and that anyway I wasn’t eligible for the program. Sydney’s “bot” is at best a giant pain in the ***! Gives unavailable solutions to your questions and problems. Totally without any value! Your better of sitting in a COVID infected emergency room that dealing with these idiots!!.Version: 5.6.0

Absolute scamI tried doing a virtual visit for an ear infection. Instead of getting any actual treatment I was told that there was nothing that could be done as I did not have an otoscope at home nor did I have the ability to provide photos of the inside of my ear. I paid to have a doctor tell me in under 5 minutes they can't do anything, and there was no indication that I'd need any kind of medical equipment or ridiculous prerequisites during the symptom check. If there is even the slightest indication that you'd need anything of the sort I'd prefer to be told before paying, only to essentially have money stolen from me as there was no service provided. I had to sit in the parking lot of an actual urgent care on the phone with whoever I was passed along to next for over an hour just to get to someone who had an inkling of how to respond. Really pathetic. They take your money and give you the runaround about how to get a refund. I'll dispute the transaction with my bank but these bloodsuckers will keep at it I'm sure..Version: 6.4.0

What’s Sydney?It’s a name you will never remember. It has nothing to do with your plan name. Good luck finding the app when you need it. If you do find the app, expect: 1. A maze of chat bots pointing you to broken pages or pages which don’t answer your questions. The pages which do work, point back to the pages which do not answer your questions. 2. Indefinite live chat waiting screens - I’ve never talked to a human, but have seen plenty of “connection error” messages. 3. A drug cost calculator which routinely is taking a smoke break and can’t price anything at all. 4. A claims tracker which can’t do math. Have I spent $0 or $300? Have I met my deductible? The app doesn’t know, but will tell you both are true..Version: 6.7.1

Sleep and step tracking doesn’t always syncOverall app is lacking, coming from the Engage app which was much more intuitive and user friendly. Sydney Health app doesn’t always sync with my Apple Health data (steps and Sleep time). It always misses 2 days of a seven day week. Yes, I do log in every day to the app and it will show “no data” for my steps and sleep, even thought my Apple Health data has my steps and sleep time. I always click on the refresh button but that doesn’t change the result, it remains “no data”. Must be bad coding. This issue has been happening since I started using the app months ago. Since this seems to be a syncing issue with the app, maybe let users manually input their daily steps and sleep time since your app doesn’t seem to work/sync consistently with Apple Health..Version: 4.7.0

BEYOND Annoying!!You get 1 star for three reasons: 1) Why on God’s green earth are you called “Sydney Health” when we are Anthem members in Los Angeles?!?! To get the Anthem app loaded, I had to first figure out that you were called some random name that seems to have ZERO connection to your branding that I’ve ever heard of? Fire the person that decided that idiocy! 2) Fire the App Developer that FAILED to realize that a LOT of us use our iPad’s for dealing with these kinds of apps, as many of these apps require a LOT of typing - and it’s FAR easier to use the iPad connected to its keyboard. Instead, you idiots have created an app that will NOT change orientation, so it is UNUSABLE with an iPad. So you would get ZERO stars for that! 3) you offer virtual visits, great. BUT your app and your virtual “help” will NOT tell us what the pricing will be on scheduling a virtual visit. Nor does it have any clue what we are asking for when searching for any variation of “what is cost/copay for virtual doctor visit”. Ridiculous. Useless app. Fire the lot of you!.Version: 4.11.0

System Hangs and BOT Nit UsefulFrustrating app. Even when I have the exact info and type in search the BOT brings up things not even related. All I want to do is confirm a physician us in or out if network. I do not need the entire catalog brought up for 1 exam. Also trying to complete survey to qualify for health dollars. The survey should take 4 minutes per the app. I’ve attempted 3 times and spent over an hour trying to complete without interruptions on my end. The app hangs, saves constantly without my request. My internet speed us 325 MBPS. I’m not the problem, this app and performance is..Version: 6.9.0

Just horribleTried using the chat with a doctor feature a few weeks back. The robot asks a bunch of questions, asks for your credit card information, then directs you into a meaningless void where nothing takes place or crashes, sometimes both. Then the process repeats. For maximum fun, it charged me for the privilege of being angry at a robot while trying to find healthcare. I called Anthem for support and I am now on call number 2, over an hour in, 2 ish hours combined between 4 people in 3 different departments and we have yet to agree on whether the Sydney app can charge patients in the first place. Does Anthem know they have an app? If so, the people answering the phone to help troubleshoot/refund for the app not working should: A: know how the app works, B: know how to handle customer service calls for the app, C: know they have an app called Sydney that can charge patients for “services”. I honestly would have chalked this up to “company started a tech initiative they can’t/don’t know how to support” thing all healthcare providers are up to these days if the customer service wasn’t sooooooooo baaaaad. Don’t use it if you can avoid it. Would probably be easier to communicate with Anthem via messenger pigeon or *insert outmoded communication method here*..Version: 4.15.1

HSA Glitches All DayI loved the Anthem website and used it all the time for Bill Pay with my HSA account. I downloaded this app and now it has taken 3 calls to Customer Service to get this basic task done. I needed to ‘pay myself’ with my HSA to resolve a balance this week with a provider so I can have a procedure done. I went through the normal steps on Friday January 10th. I log in yesterday and it says it was denied although I had more than enough in there. I tried it again, same transaction. Got all the way to the end screen saying “submitted”. Checked back about an hour later (typically when I do this, it takes the funds out of my balance within seconds), funds were all still there. I look in pending transactions and my recent bill pay submission isn’t there. I waited and checked back today- it’s like it never happened. This app allows you to go all the way to the submit screen, submit it, tells you you’re all set, but meanwhile is doing absolutely nothing. I called customer service and they were dumbfounded, telling me “oh if it said you submitted it then you did but I don’t see it here. Can you do it on the phone with me now? It should show up in real time.” I go through all of the steps for a third time, nothing shows up. No pending transaction. I have no HSA card or time to wait for one to be sent so I may have to move my procedure because of this weird glitch where it won’t let me do a basic task..Version: 2.0.2

Won’t Show Provider’sI like my privacy and don’t allow apps to have and share my location fully. So I typically will select ‘Allow Once’ when I open the app and am questioned about sharing my location. That being said the app crashes every time I look for providers. A basic function of the app is not afforded you unless you select allow the app to know your location at any time. It’s none of your business where I grocery shop or where I travel! Design an app that works on its basic function with all sensibilities of privacy! And before you say delete the app and reload it then it will work - try asking or caring about your user enough to find out if they’ve tried that. And it still doesn’t work. Heath app. Not a Health Care app. Useless as you have to use the website anyway. So the app is simply designed to gain sellable information from their unwitting clients. Use at your own risk..Version: 5.5.0

Dr is not worth seeing worst visit everI am 48 years old and this is not the first time I have ever been sick. This dr did not help me at all- I gave her my symptoms not all of them as she was too busy looking over text books. I know what I have going on with me and it is not Inner Ear. I will never use this service again unless it is the end of the world - when I get pneumonia it will be because this dr didn’t treat me. She never asked if I was wheezing — only if I. Had shortness of breath. I have been sick for over 2 weeks and have had fever and am getting worse and this was just a waste of time and money and a very poor service ! Worst teledoc experience of my life and I assure you if she had what I have she would take antibiotics which she refused to give me. Again worst experience ever and I don’t recommend!!!!!!.Version: 6.2.1

Not user-friendlyUpdating. Still one star. App isn’t functioning properly and help in ineffective. Trying to take a picture of my vaccine card because my first two doses are missing from the record. Which is slightly absurd because they were provided by my employer so I have no clue why there is not a record in the system. However it won’t take a picture and help just sends me to the endless stream of phone tag of who’s responsibility this is not. Everything on this app takes 10 times longer than it did on the old one. So disappointed. And forget tracking your reward points… I can’t even track that she logged on for the day, much less keep up with all of the other ways of earning the points. I wish we had a choice about which app to use, because this one really isn’t cutting it..Version: 4.15.1

Remote appointments haven’t workedI’ve tried to conduct three online video appointments so far and have had three fails. The first time I was attempting to connect to the video visit, tried several times, thankfully the doctor just called me. I was at home with a strong stable connection. Second time the audio would not work on my phone though I had my settings as instructed, on my home Wi-Fi. The doctor called me, again, thankfully. The third time I was trying and trying to join the visit, and it never did connect. No phone call this time. It is very frustrating because a virtual visit does save drive and waiting time, but if only the app would work as it is supposed to that would be great. But my time was wasted and I am still dealing with a health issue that I missed care for today because the application does not work as intended. I can see my test results however, so a star for that..Version: 5.9.1

Buggy, clunky, but works.I’ve been using this app for a few checkups and chats. Login is a bit clunky. I don’t know where all these notifications are coming from. One chat will result in many notifications and I don’t know how to clear them. The app says you can chat with a primary care provider but then it connects you with a nurse practitioner which isn’t the PCP. Confusing. Then I wasn’t able to follow up with the nurse practitioner regarding something we talked about before because the chat window had closed? Maybe send me a message asking me to checkin or close out? App needs work but it’s cool to get care from a nurse practitioner pretty fast and other information..Version: 6.7.0

MOVE DASHBOARD TO ITS OWN APP!Update-took away a star considering the dashboard does NOT update like it should. I sent an email to the SydneyAnthem email. I have stayed at 5 days of 5k steps for an extra two days despite doing over 5k today & yesterday. I login each night to sync the information. The steps update but the badge info still shows the same number… Please…please…please…move the dashboard to its own app!! It’s a great app, but I think it would be nice to have the health dashboard part on its own app. I think having it combined with insurance claims/benefits information overloads it to a degree. Not sure if that has lead to an issue where paper EOBs have gone out despite the fact I have been set to paperless for several years…which unfortunately lead to a financial penalty for paper. There also is not an option on the login of remember my username/password which does not allow for touch ID to be used..Version: 4.5.0

It seems nice BUT…The app seems nice BUT I am having a great deal of difficulty with figuring out how to deposit money into the HSA account. I added my bank account to the app several days ago. I have not been able to figure out how to validate the bank account from within the app. I gave up and verified my bank account by going to the actual website. Unfortunately, that still didn’t help inside the app. The app keeps telling me that I need to add an account however it won’t let me use the same account (because I have already added it). The only thing the cute little seal (Sidney) does is put me back on the same app page. It does not give me any additional information or help and apparently no people are available to chat with except during business hours when I have to work. This is not helpful!!.Version: 4.12.0

This app never works and always locks me out and you have to call a hotline to fix it.Literally I’ve had to call their hotline so many times and get new passwords because even with two factor login I just get a “we encountered a problem” message and it usually only works for like one login after I wait on their hotline etc and then the next day it’s the same story. There is no explanation and I keep getting locked out. They always changed my password and even the correct one doesn’t work. How can I pay my bill because by the way their website is also garbage and just looks like an html error page from geo cities in 1997. At least there should be an online way to reset but no it’s just a phone number and you get to be on hold and then it never works anyway. I don’t even see how it’s possible for it to be this bad..Version: 2.8.0

ClunkyI give 1 ⭐️ for app being what it says it is. And I give 1 more ⭐️ for it offering a variety of ways to input and/or find information. But that’s it… the info I’m getting is mostly irrelevant to me. When asking for a PCP in general/family medicine, why would I (as a cis male) need the slew of OB/GYN referrals that come up, along with half a dozen other specialties? And why is it that the window for conducting searches (or for displaying options on a map) is so small, and the headings of that section of the search process takes up 80% or more of the phone screen? It looks like I’ll need to skip using this app and do all my searching on a desktop computer, which raises the final question: Why did I bother using this app? It’s extremely frustrating to try to navigate..Version: 4.15.1

Cannot do anythingI cannot send a message. I cannot submit a claim. I have been attempting to for a week, the “customer service” agent in the chat said to try later in the day, that was a week ago, I’ve tried every day for a week. I just want the app to work so I can get reimbursed what I am owed. What is the point of insurance if it cannot be used and what is the point of an app to make things more convenient if it just causes significantly more stress. Just acknowledge your system is down and give me other options and stop telling me to “try again later” or “submit via the message center” when your message center is broken too!.Version: 6.1.0

Trash app 90% of the timeOk the idea of this app is great: all of your health insurance related stuff in one place. The execution is horrible though. It’s not even a confusing UI or convoluted menus, 9 times out of 10 when I open this app to try to do something it’s broken or there are bugs that prevent me from accessing most of the features. Right now I can’t even click a link to access pharmacy information, it just displays an error message. It’s also very slow to load and the find care search is confusing and finicky. High schoolers can build apps that work more smoothly than this piece of trash and I’m insulted that I have to pay $300+ a month for insurance and they can’t even build a basic app portal..Version: 5.9.1

Very dissatisfiedI am very upset by the service I received from Sydney Health! I used the “text a doctor” service, because it seemed like a great option after my 2 sons were diagnosed with bronchitis by their pediatrician, and I had developed the same symptoms. It seemed like the perfect alternative to finding a babysitter for my sick babies so I could go to the doctor myself. It was not! It was a complete waste of time and money! I spoke with 2 different doctors that both ignored my concerns and gave generic, yet conflicting, answers. After I googled the doctors, I saw that many people had the same experiences! I was very disappointed by the arrogance of these doctors! In addition, I found it very difficult to express my complaint through my Sydney Health account, and was refused a refund even though the last doctor I spoke with told me to go to an urgent care and that she could not help me..Version: 4.7.0

Always requires one-time password, search filters aren’t consistent or correctHealthcare is hard enough to navigate when you actually have a doctor- this app certainly doesn’t make things easier in finding one. Even when I’m actively using the app, but switching between other apps, it’ll log me out every 5 minutes or so & never “remembers” my device, always requiring a one-time password when using face recognition to log back in. And my search is reset & I can’t revisit previous searches. Sometimes there isn’t a gender filter or accepting-new-patients filter which are both pretty standard & important. I can rarely narrow down what kind of specialty I want & get almost no valuable information on providers from their profiles, always have to google search in addition. And their pcp filter just plain doesn’t help at all, I’ve had multiple doctors come up only to find they definitely don’t act as pcps when calling their office..Version: 6.2.1

Does this app do anything helpful?So I wanted to find a clinic near me. I type in “find a provider near me,” and I receive a message I do not have access to provider finder. I literally cannot find in and out of network providers in the app. I then clicked the “Care & Cost” finder option that it provided. That option, does nothing, and the option list came up again. I hit Care & Cost another three times with nothing changing. So finally, just for fun, I hit the COVID-19 banner at the top. Corona is typed into Sydney, and she replies, “Not sure I got that. Ask me again.” I’m really not the type to leave reviews, but when your health insurance app can’t tell me about something you made a banner at the top, that’s an issue that needs fixing NOW. (Also I should be able to find providers, but maybe that’s just a me issue.).Version: 2.5.2

Mostly WorksWhen the claim submission process actually works, it’s easy, efficient, and effortless! But when it doesn’t, it is so incredibly frustrating— and it doesn’t seem to work often. I have been trying to submit a claim for two days now, and every time it throws a generic “something is broken, please give us time to fix it and try again later” error. The last time I tried submitting a claim, I got this error for a week before I was able to submit a claim- the help desk couldn’t do anything to help me, I just had to wait. How often is the claim submission process down? What is broken month after month after month? I don’t understand how such a vital feature can be so consistently broken..Version: 6.8.1

Telehealth fails 90% of the timeThe app doesn’t refresh accurately on iPhone or iPad. I waited one night and With 8 people ahead of me according to the app. Waited and got a text that said return to the app I’m next in line or they’re reviewing my information. And nothing happened. For an hour. So I was also logged out several times “for my security” I tried again. Now there’s 12 ahead of me. Fine. I commit. Then I notice the same thing happening as before. So, I navigate away and come back to the request an appointment page. Which then goes straight to the virtual waiting room and, lo and behold, there’s 4 ahead of me. So I start navigating away and returning back periodically, about every three minutes. This is the ONLY WAY I can make the app refresh. It it doesn’t end there. No. What do you think happened when I was texted to return to app? The same thing. No refresh. I’d try a few times and severely times I had to get back at the end of the line. Until finally, five hours later, I get into a virtual visit. The dr said my information shows up several times. But when they try to connect, “no one ever shows up”. I guarantee you, I was sitting there staring at the screen. I was struggling from Covid and needed someone to help. This app is terrible for that function. Terrible..Version: 6.2.1

Poorly Concepted, Poorly DesignedAwful user experience start to finish. Information is unclear or nonexistent. In addition to the design looking a decade old, it isn't responsive either. Words run off the screen in many random places. The actual service flows to connect to doctors (in any of the ways offered) are terribly designed - severely prioritizing a company's myopic desire for maximum data at the expense of understanding the patient's need, sense of urgency, and where this attempt to connect with a doctor fits into their overall health situation. It's like you're interacting with a V1 wireframe that was concepted without any customer-centric thinking or understanding of standard UX practices in 2022. It's a joke this is supposed to be a trustworthy, legit and valuable health entity. Overall I'd say the fact this app is acceptable/publishable from the insurer's perspective is concerning enough that I'd prefer to switch insurers..Version: 5.4.0

Irritated and going back to a paper card.It’s nice that Anthem is trying new ideas, but this is one of the worst user interfaces I’ve ever seen, and it’s very frustrating to use or guess what to do next. First, I have no interest in having a conversation with an app. There are a strictly limited number of things this app needs to do: show me my ID card, show me my claims and pharmacy info, show me what I owe and give me a way to pay it without switching to another app, and request a callback to handle anything more complicated. KISS design needs 4 buttons to do the above. The ID card function needs to store the card locally so you don’t have to be constantly connected to show some office admin your current insurance info. This version makes me guess what a not very well trained AI is looking for and then have an extended discussion with the app to get any useful information while you’re standing at a window. Suggestion for developers: make a point to stand on one leg with crutches and no weight allowed on the other foot, or put your arm in a sling with nothing to hang onto while trying to find your ID card without assistance; you’ll get the picture quickly why that this app is not an improvement. Automatic fail if you fall or unbalance yourself - and then we’ll talk. The previous version was simple to operate and it worked far better. I’ll use this one since I’m forced to, but you need to rethink the design..Version: 2.2.0

No way the 5-star reviews are legitSomeone referred to this app’s 5-star reviews as “astroturfing.” I wasn’t familiar with the term, the definition seems very applicable to this app. There is no way this app could have received so many legitimate 5-star ratings right out of the gate (many of which were curiously grouped largely during the period from Aug 30 to Sept 3). Then the tone changes during Oct-Dec where 1-star ratings are much more common than any others. Was this app even beta-tested? The standard response from the developers is “we will continue to release upgrades frequently to provide users with an even more robust and enjoyable user experience” followed by “please provide us with specific examples of problems you experienced so that we can address them.” That really should not be necessary. Users should not be forced to serve as beta-testers; that should be done pre-release..Version: 1.0.12

Maybe or maybe notWhen I first got my new insurance I logged into my insurance site and there was a big banner with a link to download Sydney Health. I clicked it and logged in about four times over the first week. Then all of a sudden this message “something went wrong” kept popping up. So I called the number from the message (just over 1hr on the phone) and they said they would look into it. They messaged me and said I shouldn’t have access based on what they found. Just on a whim I checked the login and lo and behold I had access again. Color me confused but I was happy because I had an upcoming dr appointment and needed the access because I misplaced my insurance card. Day of appointment came and I went to log in and again “something went wrong”. Why can’t I access something that I was directed to and understood was part of my insurance benefits/features. Such a headache..Version: 2.1.0

Doesn’t have all the info I needI’m not really interested in talking to this app. Yes I can see my insurance card and my current medical claims but I cannot see anything about my dental plan at all. The old app used to have both my medical and dental information. It provides the plan benefits but not the actual claims. We used it for dental so I know it should show up there by now. Also, when I search for care and cost finder, my dentist doesn’t even show up. I was just trying to find her information and I found her before on the old app but now it’s no results found. Also, I have something like a stipend that my job gives me and the old app used to show this and this app doesn’t show it. I get a lot of contact the hotline messages over information I had access to with the old app. I’d prefer to use the old app. I might as well just use the actual card and call the number since that’s what it tells me anyway. I hope this app improves..Version: 3.1.0

Never WorksI’ve had to use this app for a few years now as it’s what my health insurance company offers to access care, but this app never works. It always takes several tries to login while I’m inputting the exact same information each time. The function to find care always spins and spins and spins, at times with no results. Also beware that the app errors can cost you money. I’ve tried accessing the video care only for it to stop working as the provider was joining the call and still received a bill for care I never received. I’ve tried deleting and reloading the app, but nothing ever improves. It’s really unfortunate how bad this app is, as the concept has good potential. Avoid using if you can!!.Version: 6.7.0

Horrible and uselessApp Doesn’t provide the most basic info like nearby pharmacies in network (defaults to 50 miles - this is hardly nearby to anything. In my area I probably have 50 pharmacies within 3-5 miles but this app shows up with “doh we can’t find anything”) Hides basic usability items such as enter on login and has too much of their own pictures and content prioritized over the user’s basic questions. If you hit one of those screens you can’t get out and have to close and reopen and login again. Anyway tried using it two years ago and haven’t since but this latest update is, once again, a complete waste of my time - making any current symptoms worse. This app is not good for my health. Anthem’s online services are not good for my health. But obviously they are not a healthcare provider- they are an insurance company. That’s two different things.Version: 4.4.0


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