OPay-We Are Beyond Banking Negative Reviews

OPay-We are beyond Banking App Complaints & User Negative Comments 2024

OPay-We are beyond Banking app received 36 complaints, negative comments and reviews by users. Have you ever had a bad experience using OPay-We are beyond Banking? Can you share your negative thoughts about opay-we are beyond banking?

OPay-We are beyond Banking for Negative User Reviews

✓ Horrible on iPad!It doesn’t allow you to write complain information on the text box, the submit button is disabled..JhalilVersion: 2.4.3

✓ Not so usefulThere is no car version I don’t know if it’s only peculiar to the Opay on IPhone..Adex12goforVersion: 1.4.1

✓ OkayWell so far so good I have been enjoying OPay. The only thing there I don’t like is splitting my money sometimes I may fund my wallet with 45k and do one or two transactions before I know some money will be in Owealth while some will be in my balance. It gives me serious concern because it prevents me from sending money in in whole rather sending in pieces. It is really crazy. They should work on that idea because to me it is a no brainer..VessyviableVersion: 2.9.1

✓ BadI was ask to update to the latest version but no update yet.Nym gilVersion: 2.2.2

✓ Needs to be seriously improvedMore ineffective than effective.Uzzy MamiVersion: 1.1.3

✓ Bad temporary applicationI regret being your customer I regret using your application you have know usefull you can’t help when someone need help you can’t even give a loan I use your application for eachother transaction I do all the time now I need an financial help from you but you insist of helping me to take a loan… PalmPay is more better than you stupid application PalmPay give me a loan even if it Small cause I don’t use there app currently I use once in while some time but they were more better than you I ate you I we stopped banking with you since you can’t help whenever I need your help I we only work and stay with the bank ready to help whenever you need them ok bye good day stupid app OPAY.Samcash exchangedVersion: 2.10.2

✓ Pls return my moneyOpay your app is okay but you guys are wicked and you refused to return my money. I lost my phone and my sim card and am unable able to retrieve it. So you guys ask me to do an affidavit and my NIN with Nepa bill and I did so too. I went to your office twice with the cost of transportation and u told me u will return my money to me. I sent the message again including my affidavit and NIN to your Antifraud more than five times but all my efforts are abortive. If you don't want your company to collapse and you guys don't lose ur, entire family members pls return my money.Apple Boy30Version: 3.5.0

✓ Card issueI chatted you people you are giving me slow réponse this is unfair i order around January thé you deliver it in march please resolve this okay 🥺😮‍💨😢🤬 Now the customer service is slow very slow.Aimee12.Version: 3.6.0

✓ This Third-party app needs to stop stealing from customers!!Please go to my transaction history on the 3rd of March I sent money to my Mom in her UBA ACCOUNT and she has not received it until today that's very bad, I have complained everywhere in customer service about it and nothing has been done yet, so I need my money to refunded immediately, I promise you that if you keep on acting like this, you will definitely lose all your customers and I will keep posting and commenting bad about this app on different platforms until I get a refund and you know what that means, this app was known to be fast and reliable for sending and receiving money, but I don't know what you guys are doing this few months.Pablo Scott225Version: 3.10.1

✓ CriminalsOPay is criminal , the customer service is slower than tape worm and they claim bonuses which they don’t provide. I got my OPay card and was told I will be refunded after activation and first use . All done yet no refunds . I opened a complaint with the brainless live chat on series of occasions and up to a month plus now , nothin has been done Customer service is the pooooreeest , they take years to reply a single message and the chat suddenly disconnects. I advise you not to use this app. They are not serious as I myself am considering switching to kuda or other platform.TruthpaysVersion: 3.0.0

✓ Login and log outThe app login feature is very bad and unsafe. After doing transaction on the app most people just press home button and continue with daily activities, whereas the Opay app is still active and open for any intruder to use making the user vulnerable to unexpected use. User don’t have time to press three or four button for them to log out but rather after a set time the app should automatically lock itself The login feature needs to be addressed because putting biometric doesn’t solve this.Victhor18Version: 3.8.2

✓ Security and transfer issueWell you app is awesome, but please upgrade the app to use face or fingerprint to login the app just easily login and that makes the app insecure and and the account that was login same as the transfer issue when I transfer now the next transfer would bring out account number not found which is bad when I save my money for emergency issues and I can’t use it that’s bad that can lead me to close up my account and never use it again please fix those issues thanks.Bab's mieVersion: 2.4.3

✓ Worst customer service and bad debit cardYour customer service is worse,they don’t answer even when they answer they just stop replying and end the conversation on the app. Anytime I use my OPay card I was always get debited for failed/declined transaction, and you guys take forever to reverse the money, you have the worse debit card service always having one issue or the other. Have stopped using your debit card. Would soon stop using your app. You guys can put someone in debt.Wales00-1Version: 2.10.1

✓ OPayGood.Ola thunderVersion: 7.1.1

✓ UpdatePlease upgrade the app and include biometric and also we need the OPAY BUSINESS APP on IOS....Asco4uVersion: 2.4.6

✓ WorseI’m not enjoying your services this days, can you imagine I had to downgrade from tier 3 - tier1 Why? Because there is no place for me to input my nin number just so I can continue with my transactions……and till now if I click on where to input my nin, instead of bringing out where to input the numbers it will rather bring out verify your face with your ID and then it will say contact customer support Like it’s really frustrating and the customer service are not evening doing anything about it.PeterPetrineVersion: 7.1.5

✓ So bad 😩😩😩I can’t buy airtime with my iPhone app and I can’t make transfer too I need help 😫😫😫.ClarksureVersion: 2.4.3

✓ Frustrated!!!So this will be the second disappointing experience I am having on here. My familyI am out of town. I need to send a ride to the Train station to pick them up. Sad thing is “I am not in the city” so I can’t use the service. I thought I am paying for the service regardless of who enters. Why limit me?.Nupe_dadVersion: 1.4.5

✓ Unable to register on my IPhoneHello, I’m keen to use app on my iPhone but the next button isn’t working..KeyynaaVersion: 2.2.2

✓ UnsatisfyingOpay as been on a slow level since few months the app isn’t good like before and the creditMe feature are taken away from the app and got replaced with Okash that did not give out a loan the loan feature is not working at all, I’ve been using kuda and palmpay I was allowed to use the loan feature but on Opay nothing works even the app is not good at all despite all the amount I have received on my Opay going to 2 years and I did have access to creditMe or any loan.RexpamVersion: 2.11.0

✓ Rubbish service.Y’all mad for making this app. I know I’m so stupid for using this foolish app. I started having issue since I updated the foolish app, so I can get new stuffs within the rubbish app. It’s unable to login again. I deleted the app and downloaded it again; but still the same. I just sent money to the app to use it get myself a Drug for my health...now isn’t working again. See if you don’t want to get your app reported. Better solve this issue before I broadcast your rubbish app to everybody. I regretted for using this foolish app 😞 😞.Blinkxx_OshaVersion: 2.7.6

✓ Doesn't work well with voice OverThis app is good but doesn't work well with VoiceOver making it difficult for people that have accessibility needs to navigate the app.Coolgyrl21Version: 3.10.2

✓ Good app but give us option to receive logins codes through emailOpay is an very good app ..I’ve been using it since and and I never had an problem with the app or anything’s else but you guys should just give us option to receive code thru our registered emails.Chril mcnamaraVersion: 3.14.1

✓ Major Improvements SuggestedI’ve only used this app for about 6 days now and I’m faced with two major issues: 1) To order more than one ride at a time. I was in Lagos traffic inside an Uber and decided to use OPay for the first time. After ordering for a ride, when the biker arrived he explained that he cannot carry my friend and I at the same time and there was no way for me to order two rides at once. It would be lovely to order for more than one ride at a time when travelling in groups. 2) Order for a friend. While I was in Warri I ordered for a OTrike for a friend. After the keke arrived and picked my friend on the journey all I could see on my screen was “enroute”, no update on the map and no ETA, I could only see where the rider was on the map of the city but even the routes were not updated. It was like a static page. The driver went off the suggested route and I was still seeing the old screen with no update or whatsoever. Don’t you think it would be nice to have an option to order for a friend or an elderly one? What do you think? Another observation, why does your homepage look like an advertisement billboard? This is an app for crying out loud! You cannot be doing marketing on your platform for people that are already using the app! You guys better work on this before we start uninstalling!.OGBUZVersion: 1.4.2

✓ No food on the appI downloaded the app on iPhone for the food part but there’s no ofood on the this version.CheeseoreVersion: 1.3.2

✓ Stay away from opayI paid my salary into opay and wanted to disburse it to my expense account and savings which I couldn’t, it’s my first time using opay which I successfully upgraded to kyc 2 but couldn’t upgrade to kyc 3 because they kept declining my application without telling me the reason why. Called and called their customer service and what they kept telling me was I couldn’t send out because I didn’t upgrade to kyc 3 which the difference from the kyc 2 was just the money limit on the app. They told me what to submit which I did submit directly to their email and the reply they were giving me was ohh this this issue is escalated then after that the issue has been solved and still I can’t send out. Please be careful of this so called bank if you don’t like headache and frustration..Badmus feyisaraVersion: 2.7.5

✓ I can never use this app again they’re wicked and helplessGood thanks 😊 for all you have done ok god will actually judge you people I received a money from one my uncle to sort my sis hospital bills on my way to the hospital to let them know the money is complete so they can continue or go ahead taking care of my younger sister you guys locked my account I called customer care many times they are unable to help also Alhamdulilah at last may her soul rest in perfect peace but actually I can forget what you people have done in my life god will judge you guy’s inshallah.God will judge you peopleVersion: 3.2.1

✓ Lot of glitchesThe app has been effective ever since until the last update done early this month, and everything on the app started giving me problems such as unable to make any transaction until I have to logout completely and login again before I can get each transaction completed, it won’t accept my card until I initiate a transfer and kinda getting complicated..WinterfelzVersion: 2.3.4

✓ It was alrightNeed to do more.TheophilusAVersion: 2.3.1

✓ Bad customer care serviceThe app is nice and all but, the costumer care service is very poor, they take forever to respond to you, now I’m even scared if I’ve given my information to the official email address or not, I’ve checked and confirmed it is the correct one and I’ve sent messages so they could update me on the process still nothing till date. I wish everyone costumer care service can just be like that of Quidax. They have the best and most responsive customer care agents. I’ll rate them anything more than 5 star if possible..LordxallyVersion: 3.7.0

✓ Verification of identity by telephone number not workingOPay seems to be a really great app and service in many ways. However - it is useless if one isn’t able to verify oneself - which is prerequisite to get a virtual and/or physical card. I have tried about 5 times per day for 1 week to do this step - but every time it gives me the message “System busy - please try again later”. This is the only identification method I can use as I’m a visitor - so I can’t do via NiN, bank account or drivers license. My telephone number is registered..NinaLetaVersion: 3.8.0

✓ UnreliableFirstly you don’t even attend to reviews which makes one skeptical about writing a review. Just to let you guys know that deducting #1 when I’m ready to pay the #1,086 is wrong. Your customer service doesn’t even have an idea of what they are doing, just wasting people’s talk time. Your WhatsApp customer agent is even worse. I wish I could attach screen shots of my complains here for others to see. Worse customer relations ever. You can’t revert payment for more than a week! What is going on? CBN says all reverts should be done within 24hours of the transaction. I need a response as it is all your agents can’t even give same answers to the issues at hand. Sad.GMGleamVersion: 3.10.2

✓ Decreased Account TierHello, what’s with the new update? Opened my app was unable to make any transactions and you guys where asking for my NIN number in which I did provide and there was an error message saying the information doesn’t match and that’s I previously used in Upgrading my account to tier 3 and you people forced me to downgrade my account to Tier 1 before I could make any transactions, please you guys should fix your stupid app, this isn’t the first time I’m having issues with your service so try and fix this.RicchovoVersion: 7.1.1

✓ Useless appI wish there is something below 0 to rate this app. I am using the app for a purpose. I tried making transactions for almost 3days without any success. The customer service(very poor) told me the site is under maintenance for over 5days?. I tried to transfer the money back to bank account since the purpose has failed. Guess what? They won’t let me, telling me the details are incorrect. The same details that was correct when I paid in. Please avoid this app if you have something serious or urgent to do because it will fail you when needed most..ChrisphemyVersion: 1.2.0

✓ Slower to load and connection lostI don’t think I’ve make the right decision by making an update seriously…ever since I updated this app yesterday I’ve not been enjoying it at all..not at all It’s just been whack…i will on data it will be slow on only opay and faster on other apps..what could be happening and if i use hotspot it will still be fair…I don’t know the problem between you and airtel….please do the needful on time. Thank you.IamjohnleylafroshVersion: 3.10.1

✓ Problem unsolvedI have a question to ask OPay, why is it that if transfer has been made, the receive will not see the funds and you people will not get the funds back to the sender?? This is very very bad. Other banks will refuse the money back if they got your email as soon as possible 💔💔 I have made transfer twice not received and not refund 😡😡😡 Be careful with this app, if you are us it, be it on your mind that they will not solve your problems when issues come up 😡😡😡.Oxford333666Version: 3.7.0

OPay-We are beyond Banking works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact OPay-We are beyond Banking.