4.19358 star

Total 20 Negative Reviews

OPay-We are beyond Banking App Complaints & User Negative Comments 2023

OPay-We are beyond Banking app received 20 complaints, negative comments and reviews by users. Have you ever had a bad experience using OPay-We are beyond Banking? Can you share your negative thoughts about opay-we are beyond banking?

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OPay-We are beyond Banking for Negative User Reviews

ComplaintI’ve been trying to add my BVN so I can upgrade so as to receive higher money but it keeps saying update the app or download latest version which I deleted the app and downloaded it again and it keeps saying the same thing and there’s no update on my Apple store so please fix this bug or I stop using Opay.Version: 2.2.3

Useless appI wish there is something below 0 to rate this app. I am using the app for a purpose. I tried making transactions for almost 3days without any success. The customer service(very poor) told me the site is under maintenance for over 5days?. I tried to transfer the money back to bank account since the purpose has failed. Guess what? They won’t let me, telling me the details are incorrect. The same details that was correct when I paid in. Please avoid this app if you have something serious or urgent to do because it will fail you when needed most..Version: 1.2.0

Unfreeze accountHave been using opay for awhile now I send 148k to my account and now it’s freeze due to multiple transactions from my zenith, now they charge back the money and my account is still freeze for weeks And no body is doing nothing about it The support service is just a joke , telling me the same thing is happening to my account which it was confirmed they removed the money Just unfreeze my account.Version: 2.8.6

Security and transfer issueWell you app is awesome, but please upgrade the app to use face or fingerprint to login the app just easily login and that makes the app insecure and and the account that was login same as the transfer issue when I transfer now the next transfer would bring out account number not found which is bad when I save my money for emergency issues and I can’t use it that’s bad that can lead me to close up my account and never use it again please fix those issues thanks.Version: 2.4.3

Worst customer service and bad debit cardYour customer service is worse,they don’t answer even when they answer they just stop replying and end the conversation on the app. Anytime I use my OPay card I was always get debited for failed/declined transaction, and you guys take forever to reverse the money, you have the worse debit card service always having one issue or the other. Have stopped using your debit card. Would soon stop using your app. You guys can put someone in debt.Version: 2.10.1

Lot of glitchesThe app has been effective ever since until the last update done early this month, and everything on the app started giving me problems such as unable to make any transaction until I have to logout completely and login again before I can get each transaction completed, it won’t accept my card until I initiate a transfer and kinda getting complicated..Version: 2.3.4

Customer serviceOnce you register for this bank don’t put your money in it cause they lock up your money stating they want you to upgrade your account, this upgrade takes almost a lifetime they won’t reply with an appropriate response maybe they are using your money on people with interest in here to update the app maybe I can get the upgrade done they have a poor customer service who don’t care how you got the money but they just lock it up.Version: 2.9.2

Rubbish service.Y’all mad for making this app. I know I’m so stupid for using this foolish app. I started having issue since I updated the foolish app, so I can get new stuffs within the rubbish app. It’s unable to login again. I deleted the app and downloaded it again; but still the same. I just sent money to the app to use it get myself a Drug for my health...now isn’t working again. See if you don’t want to get your app reported. Better solve this issue before I broadcast your rubbish app to everybody. I regretted for using this foolish app 😞 😞.Version: 2.7.6

CriminalsOPay is criminal , the customer service is slower than tape worm and they claim bonuses which they don’t provide. I got my OPay card and was told I will be refunded after activation and first use . All done yet no refunds . I opened a complaint with the brainless live chat on series of occasions and up to a month plus now , nothin has been done Customer service is the pooooreeest , they take years to reply a single message and the chat suddenly disconnects. I advise you not to use this app. They are not serious as I myself am considering switching to kuda or other platform.Version: 3.0.0

Please find solution to the new(latest) appThis particular app doesn’t login at the time in need after giving the login details it will be saying “something went wrong” and I chatted with the costumer care representative I was told to uninstall and reinstall the app, now I can’t count the number of time I’ve uninstalled and reinstalled with persistent of same issue of which this doesn’t happened on the previous app please.Version: 2.10.2

Bug in iPhone XRI noticed a bug on iPhone XR When you want to transfer funds to any beneficiary During inputting the transfer amount it replace the (,) to(.) making transfer not possible Example I want to send 5000 naira It’s changes it to (5.000) instead of (5,000) making transfer difficult to transfer funds . Please work on it.Version: 2.10.2

Worst bank app I ever knownThis app hold my payment two times last year, I called the customer care line multiple times but till date my money has not yet been return to me or delivered to the beneficiary account, the worst is that lately this app will be telling you they couldn’t find an account registered for a correct bank account when you want to transfer money at times .....don’t get this app or bank with them if you don’t want to be in my shoe, they are worst.Version: 2.2.3

Bad temporary applicationI regret being your customer I regret using your application you have know usefull you can’t help when someone need help you can’t even give a loan I use your application for eachother transaction I do all the time now I need an financial help from you but you insist of helping me to take a loan… PalmPay is more better than you stupid application PalmPay give me a loan even if it Small cause I don’t use there app currently I use once in while some time but they were more better than you I ate you I we stopped banking with you since you can’t help whenever I need your help I we only work and stay with the bank ready to help whenever you need them ok bye good day stupid app OPAY.Version: 2.10.2

Application bug on iOS devicesPlease lately after the last update I’ve been having issues with my Opay app and it occurs when I always need the app most. The app won’t refresh my details or indicate that I’ve logged in and moreover it doesn’t show any error messages rather it continues loading. Other apps and network on my phone is working perfectly except that particular glitch on the Opay app..Version: 2.8.6

Stay away from opayI paid my salary into opay and wanted to disburse it to my expense account and savings which I couldn’t, it’s my first time using opay which I successfully upgraded to kyc 2 but couldn’t upgrade to kyc 3 because they kept declining my application without telling me the reason why. Called and called their customer service and what they kept telling me was I couldn’t send out because I didn’t upgrade to kyc 3 which the difference from the kyc 2 was just the money limit on the app. They told me what to submit which I did submit directly to their email and the reply they were giving me was ohh this this issue is escalated then after that the issue has been solved and still I can’t send out. Please be careful of this so called bank if you don’t like headache and frustration..Version: 2.7.5

OkayWell so far so good I have been enjoying OPay. The only thing there I don’t like is splitting my money sometimes I may fund my wallet with 45k and do one or two transactions before I know some money will be in Owealth while some will be in my balance. It gives me serious concern because it prevents me from sending money in in whole rather sending in pieces. It is really crazy. They should work on that idea because to me it is a no brainer..Version: 2.9.1

Fraud bankPeople need to be careful of using this bank bcoz it’s not reliable , I transfer money upper last week when the beneficiary yet to receive I try to report to them and they confirm that it’s has been successful whereas and they said to me ask the beneficiary to contact his bank up till now the beneficiary is yet to receive the money . Same thing today same thing happen . This bank is a big fraud , so my Nigeria people you need to be careful.Version: 2.13.0

UnsatisfyingOpay as been on a slow level since few months the app isn’t good like before and the creditMe feature are taken away from the app and got replaced with Okash that did not give out a loan the loan feature is not working at all, I’ve been using kuda and palmpay I was allowed to use the loan feature but on Opay nothing works even the app is not good at all despite all the amount I have received on my Opay going to 2 years and I did have access to creditMe or any loan.Version: 2.11.0

The opay app for iOSI’ve never seen anything mobile banking app like OPay in Nigeria it’s the best but the problem we keep having as iOS users is the security Anyone can just tap on the app and immediately all your balance displays no security like Face ID requirement to access the app that’s what all others have that the OPay on iOS don’t possess only if something can be done😩🥺.Version: 3.1.3

How can log in into my OPay account if lost my phone including my SIM cardHello sir/ ma, I’ve been trying to reach out to your customer service but I couldn’t get it so I came here to write a review I hope you reply I lost my phone and my SIM card to is in it so I want to log in to my account before they do cos they have my sim now please I don’t want to lose my money How can I log in please.Version: 2.12.3

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