Lowrance: Fishing & Navigation App Negative ReviewsNavico Norway AS

Lowrance: Fishing & Navigation Negative Reviews

4.0
4.03868 star

Total 49 Negative Reviews

Lowrance: Fishing & Navigation App Complaints & User Negative Comments 2024

Lowrance: Fishing & Navigation app received 49 complaints, negative comments and reviews by users. Have you ever had a bad experience using Lowrance: Fishing & Navigation? Can you share your negative thoughts about lowrance: fishing & navigation?

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Lowrance: Fishing & Navigation for Negative User Reviews

Occasionally incredible, frequently uselessWhen the app works I absolutely love it. But it seems at this point every other time I open the app the maps wont load at all, or wont load any of the resolution/contours etc when you zoom in. Doesn’t matter if I have them downloaded for offline use even. Support keeps telling me to uninstall and reinstall which then deletes my offline maps again anyways. At the end of the day I’m glad I have Navionics downloaded because I have 0 faith in this app from a reliability standpoint, and would not trust it to be there if I needed it on the water..Version: 2.0.8

Can’t log in on iPadI can’t log in as the keyboard does not appear when I am in the field on the screen requiring me to add my password. I put this down to a fault in your app, and not my iPad..Version: 1.0.19

ConfusedThe app connects to my Elite 7 Ti2, but the app won’t show the connected unit. When I follow the instructions in the app to add a unit, my unit says I’m already connected to the app...but the app doesn’t show it. Yet, the waypoints on the unit sync to the app. So, I’m confused. Bottom line: should I care if the app doesn’t say I’m connected to the unit...even though it really is? To ask it differently, would I gain any additional functionality from the app if it showed that I was connected to the unit? Thanks..Version: 1.0.9

App doesn’t workHaving the same problem as others, as soon as I connect to the app I get a blank white screen and can’t progress from there. Bit upsetting after spending £1000 on a new Elite 9 FS..Version: 2.1.0

Hangs all the timeThe app hangs pretty much every time I use it (on 2 separate iPads)..Version: 2.1.8

Nice and easy to use.Nice and easy to use but after paying for subscription I still cannot download charts for offline use. Very frustrating this and I’m unable to find the solution..Version: 2.0.4

Headed in the right directionI like that my waypoints transfer over from my graph but I would like to see a better platform for editing and creating waypoints to transfer to and from my units. With all the same waypoint icons and options that are built in the units..Version: 2.0.5

Login has major issues!I have tried to log in using existing lowrance account and can’t make it past password input. I have also tried pasting into chrome and safari manually and have made it past the password input which brings me back to the apps login process, which again does not work. I have updated my phone to latest update and I’m still unable to log in. I’m sure this will be a great app to pair with my reveal and elite fs if I can get the app to work..Version: 1.0.29

BugWhen I open the app on my iPhone 13 it opens and then after about 3-5 seconds the screen goes white and I can’t do anything and I have not been able to find a fix..Version: 2.0.33

It’s a Scam App.I downloaded this app when I got my fish finder. I could never access it again. There is a trial period where you can cancel after a month. I tried to cancel in the specified time but it had pop ups saying ‘not available’. I just got billed $60 for something I don’t want. This is theft as far as I’m concerned. Do not use this app!!!.Version: 2.1.8

Doesn't workI just get a blank screen.Version: 2.1.8

Not sure of the purpose of this appI have a carbon 12. In this day and age, it should be really straightforward to pair your devices. This app is not straightforward in that way. It’s not clear what this app offers. You can pay money to have access to maps, but are those maps better than navionics or better than what you can map out on your own? I would be very interested in this app if I were able to sync my go live maps from my Lowrance unit to my personal device. I am thankful that Lowrance allows live mapping on your unit. With that in place, I have not needed a navionics subscription either. Customer service and replies for this app have been superb though..Version: 1.0.11

TerribleApp is terrible since they brought in having to pay a subscription fee. Slow, won’t load anything or download charts properly..Version: 2.0.4

Support non existentI was using the free app for a while and decided to pay for the upgrade. Apple says I paid but the app won’t update and gives an error about not connecting to verify the purchase. I try to use support and fill in the form and it won’t submit and states try again later. There is no phone number. I now paid for an app subscription that allows me to only use the free version. I’m having zero issues with my phone internet connection. I knew there was a reason I didn’t pay software subscriptions. 8/9/23. App still doesn’t have weather and wind overlay. Still haven’t been compensated for this..Version: 2.1.8

Crashes on ios 12The past two updates have caused the system on my boat, which is powered by older iPad mini 3’s running 12.5.5, to crash on boot. This setup used to work well and I hope gets fixed soon as I enjoy the system and its remote capabilities, when it’s working. This same issue occurs in the c-map app as well..Version: 2.0.28

It’s worthlessI just purchased an Elite FS and this app is totally useless for it. It doesn’t sync as advertised. When you sync it, it transfers whatever routes or waypoints it decides to transfer and erases everything you have created in the plotter. It’s missing many markers leading to many harbors and marinas. By contrast, Navionics has all the local makers and better and easier way to create and edit routes. By the way, I just transferred 30 routes and over 100 waypoints from my navionic’s app without interfering with the routes I had created in the plotter itself. This app has a long way to go to catchup to Navionics..Version: 2.0.23

Lowrance AppHonestly, this app is OK. Only thing I have issues with is it doesn’t update when you use genesis live it does not update on the map I don’t know how to save it to Lowrance so you can get the correct dips and publish that so we can have the correct dips all over the US. I use Genesis live every time I go out on the water and it never saves it. I wish it would update it to Lowrance so y’all have updated maps..Version: 2.1.10

C-map mobile has no ability to sinc from a Lowrance devicePlease develop software to allow connection to C-map mobile from HDS LIVE devices.Version: 2.0.8

App is Down for weeksThis app has been down for weeks with poor communication to subscribers from the provider. The app was great! The communication since it was hacked weeks ago and crashed is what sucks! 1 email was received over a week ago to say they were extending the subscription by 3 months. The problem with that compensation, in Canada, our boating season is now… it’s hard to navigate my boat on a frozen lake in December. The reason I pay $70 for an app is bc I need a Navigation aid working every time we are out. The last few weeks I have had to pay for another app. Send some better updates on the outage, communicate with your paying customers. And provide a better solution than 3 months of winter boating navigation for those of us in Canada!.Version: 2.1.8

No supportDon’t bother wasting time trying to contact anything resembling support - it does not exist. Pretty sad that I have to put a msg on here to try and get help. Love my sounder but the apparent complete lack of support is appalling..Version: 1.0.19

App just hangs when I attempt to creat a password.All goes well until I attempt to create a password. Then the app just hangs and I have to close and try again. After many fails I have just given up. “ did QA actually test this :( ? “.Version: 1.0.29

Error logging in makes app unusableI am getting an error whenever trying to log into the app. This has only occurred when activating the free trial before subscription activates. The error reads: Corrupted JSON received from API Please help!!!.Version: 2.1.8

Just stopped workingIt was pretty good until it stopped working a few weeks ago. I finally gave up and uninstalled it. Thankfully I hadn’t signed up for the paid service..Version: 2.1.8

Cannot create accountKeep getting errors.Version: 2.1.8

Could NOT recommend this appAfter tapping the icon to load this app, it flashes up with the lowrance logo, then crashes instantly. Cannot get it to run..Version: 2.0.28

Just okayIt’s not bad for a cheap app. But Lake Erie around Huron has always been bugged for me and I can’t zoom in. Then one day a pop up screen stuck on the screen and wouldn’t go away even after restarting app. I had to delete and uninstall and lost two years worth of waypoints… very frustrating..Version: 2.0.34

How do I get ahold of support?I have tried to contact you in reference to a issue I am having, to report a problem it takes you to the website and the contact us steps just runs you in circles, from troubleshooting, to FAQ, to the menu. You are never given any way to contact support. I installed the app registered my new hook 7 and it froze, uninstalled and reinstall, reset two different devices, and I still get a CORRUPT JSON error when I try to log back in. I would love some assistance..Version: 2.1.8

Horrible App and customer serviceIf I had known how buggy and challenging Lowrance software was, I never would’ve invested in this company. I was notified of a data breach, and that our account info was compromised (not credit cards). I reset my password, and when I opened my app, all my saved data was gone, no vessel information, no saved maps, no routes or way points, etc. The app doesn’t even recognize that I have a premium membership it’s still want me to pay again? I attempted to contact their customer support through the app, tried four times in four different ticket areas, all came back with an error, unable to send message. if you go to their website, there is no way to submit a help ticket to report a problem with the app for Lowrance account. I called the customer service number and my place in the queue was # 26. Last time I called, I was number four, and I was on hold for over an hour. Lowrance, if you cannot support your customers then your products are trash. The app is supposed to be helpful, instead it’s a bug-filled nightmare. Multi-million dollar companies should not have terrible apps or make it impossible to get help. So frustrated and disappointed. Maybe I’ll try and sell my equipment? Lowrance SHOULD be the gold standard in this industry, instead it’s more like a lead weight 40 fathoms down..Version: 2.1.8

No depth readings where it’s really neededThere’s hardly any depth readings on the charts. I just bought a Lowrance Ti2And it also did not show any depth in the waters around me. I ended up tying something up in my prop and now I have to go dive under the boat to see what it is and fix it. Lowrance told me to send the unit back to them. It’s brand new never been used. The app seems to be just like the GPS unit no death readings.Version: 1.0.19

Good but needs workGood app overall but definitely needs more work. Satellite overlay for example you can enable but it just resets to off when you close the app, can’t find how to hide routes from map..Version: 2.1.4

Update is terribleNot user friendly at all? Where have my maps gone? Why is the map missing all detail? Where are my offline maps? Everything I’ve downloaded seems to be gone. Yes my subscription is still active. I’ve spent 15 minutes and I can’t figure out how to view my detailed saved maps. It’s just blank yellow space with no detail..Version: 2.1.4

Not very usefulCan’t easily use this app to update firmware on my devices, won’t even allow me to lodge a help enquire..Version: 2.0.22

Difficult to pair FS7 elite to IPhoneMy new FS elite 7 will not connect to my iPhone dispute dozens of attempts including scan of QR - goes through the motions of asking to join network FS7b2ce but the plotter dialogue window can’t find FS762ce. Very frustrating. Please help.Version: 2.0.24

Doesn’t workThis app was decent but recently I only get a blank white screen when I log in. I’ve tried reinstalling, turning phone off, making sure I have the latest version of iOS. I can’t find a support contact address just faqs. I can’t contact support within the app as suggested in another review because the app isn’t working at all. Sometimes I get a glimpse of the maps after installing before the screen goes blank but then it just stays that way unless I remove the app completely, then the process just happens all over again. Frustrating!.Version: 2.0.28

Could use a little workVery informative app for fishing the down side is that the location Icon is a few hundred yards wide so it's not very accurate. When I first downloaded the app it wasn't this way. I guess it happens in an update somehow. Almost impossible to determine exact location because of this..Version: 2.0.34

App Does Not WorkHad the app for about 3 days and it worked alright until it crashed on me randomly. I went back in and keep getting a message “Corrupted JSON received from API.” Never seen any message like that, tried deleting and reinstalling and still the same thing. Tried multiple logins and still the same thing. Good thing I had the two week free trial. Going to try Navionics now and see if that apps any better..Version: 2.1.8

Don’t waste your timeDoesn’t work on an elite ti 7, wants QR codes which obliviously aren’t being updated in the 7 ti sounder firmware. The orange screen is difficult to see and no obvious way to change it. Poorly designed app, poor product integration and a bad user experience. Won’t be getting another Lowrance..Version: 2.0.14

Missing Navigate toI’m hoping to get someones attention seeing how there is no help on this anywhere online. I have a paid subscription to this app. In the past it was amazing. All of the sudden this year the Navigate To or Go To button is missing for quick easy moving from one spot to another. If i can get someone to answer me why or how to get it back (do not tell me to uninstall and reinstall. done that already) i’ll be happy to change my rating. Otherwise this app has become pretty much useless and I will cancel my subscription..Version: 2.0.20

Doesn’t work on I phoneI had this app a couple years ago and it worked fine. My phone updated and the app stopped working i tried deleting and reinstalling it a few times with no change . every so often i try to re down load it and nothing it still so I gave up. Just got the new i phone 14 and no luck. I hope it’s fixed soon because I miss using it.Version: 2.1.4

Don’t see the pointSo I love my Ti2 but I really don’t see the point of this app, the markers and map are subpar and have no detail. The location feature and go-to feature is $15 extra. All in all don’t see the point you can just use the navionics maps much better.Version: 2.0.26

Cannot connectSince two weeks my email cannot log in.Version: 2.1.8

Can’t sign in on iPhoneThe screen to enter the password is not formatted correctly meaning unable to type or paste password. This renders the app unusable..Version: 2.1.9

CrapBuggy, bad UI, crashes. iPhone 14 PRO.Version: 2.1.8

Disgraceful support, App does not work 7ti 1Contacted Lowrance support only to have my time wasted for days and days by Sean running through fault finding and RE registration etc. before finally admitting this app actually does not support my device at all because it’s version 1, but that it would very soon and he’d get back to me. Of course he never ever did and now just completely ignores subsequent follow up emails. Worst support experience I have ever had. Don’t waste your money on this App or on Lowrance products in general., they have no concept of Customer Service whatsoever..Version: 1.0.18

Can’t automatically route or even contact supportWas hoping this could replace my Navonics boating app but it’s unable to make even the simplest of automatic routes. Update: still not working on even the simplest automatic routes. I have screenshots that I could share but no way to get these to them since the support isn’t working. Update: got even worse, maps won’t even load, says this may take a minute, I gave it an hour..Version: 2.0.3

Pointless waste of timeQR code link to register product forces you to app download page but app doesn’t allow registration of hook fish finder……I love apps that waste my time I’m guessing this will also be the last Lawrence product I buy..Version: 2.0.8

App does not fully openI have had the app for over a year and in the beginning it was useful . Now the app will not fully open and all I get to see is a bright white screen. I have uninstalled and loaded three times and that does not fix the problem..Version: 2.0.28

BugApp opens then screen goes white and does nothing..Version: 2.1.4

Active targetI purchased my active target along with a HDS Carbon 9, TI2 9”. Since I had my active target it hasn’t worked properly. Try to talk to someone on the phone is a challenge. Moving forward, after several interactions with customer support it was decided that the active target transducer need to be sent back. After having it removed from my boat I paid to have the transducer sent back to Lowrance. Afterwards, it was decided that the active target transducer was being replaced. I received an email saying that the active target transducer was shipped on July 26, 2022, and a tracking number was provided. After tracking the package it said that it would be delivered on August 1, 2022. After not receiving the package I tried tracking the package again and it said that there were no updates available. I called Lowrance in an attempt to get help on finding my package and was only giving the tracking number again. Using the tracking number thru FedEx there was no information available. I called again today August 4, 2022, and talked to a customer service rep. and I was told that they talked to someone with FedEx and the package would be delivered next week, which makes this process a month log just to get a replacement transducer IF IT ARRIVES NEXT WEEK. This has been a bad experience which has me thinking about going in a different direction whenever I receive the package..Version: 2.0.33


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