Solv: Easy Same-Day Healthcare App Negative ReviewsSolv Health

Solv: Easy Same-Day Healthcare Negative Reviews

4.8
4.87967 star

Total 19 Negative Reviews

Solv: Easy Same-Day Healthcare App Complaints & User Negative Comments 2024

Solv: Easy Same-Day Healthcare app received 19 complaints, negative comments and reviews by users. Have you ever had a bad experience using Solv: Easy Same-Day Healthcare? Can you share your negative thoughts about solv: easy same-day healthcare?

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Solv: Easy Same-Day Healthcare for Negative User Reviews

Nice start, but....Our immediate care clinic started using this app to control registration for local COVID testing. However, the confirmation text tells us to “check in” when we arrive, which is 10 minutes early. Please give us a way to “check in” on the app. It’s covidtimes right now, so we cannot go inside the building. We tried calling the facility, but no one has picked up the phone all day. We’re now officially one hour past our appointment time, and we don’t even know if the staff knows we’re out here in our car waiting to be tested..Version: 3.4.1

Never again !I wanted an appointment to talk about my mental health. I got a call from the “front desk” I guess to ask me a few questions. Then my “provider” or lack there of joins the meeting. From the first 10 seconds of a first impression I was uncomfortable and disgusted. Her attitude was terrible, THE APP let me make my appointment for 8:30pm. That’s not my fault, I could tell she was annoyed with taking my appointment. She said they close at 9 and asked me if I can reschedule or I can continue. I said let’s continue. Then she asks me some questions , very rudely she asked me why I haven’t seeked help after 12 years of struggling with my adhd. It seemed like she was profiling me or something. The whole experience was terrible. She put me on hold for a few minutes and in that time I decided I was better off somewhere else being treated better. So I hung up on the virtual meeting. She ended up calling me a minute later on my phone. I told her that her attitude the whole time was off and unprofessional, I went on to try to tell her I felt like I could tell she didn’t wanna help me, as soon as I started speaking again she cut me off and said “that couldn’t be farther from the truth blah blah blah” To some it all up, it wasn’t my fault the meeting allowed me to schedule for 8:30 at night . And if you don’t wanna do your job then maybe you shouldn’t be in the medical field. Her name was Victoria Ike. Never again will I try this platform for help..Version: 4.5.3

Wait times??App is well done in terms of user flow but doesn’t actually accomplish what it’s supposed to. Made an appointment for 7 at a pro health got there at 6:55 and still have not been seen right now as of 7:40 (so a 45 min wait time). A couple people were walk ins who apparently registered before 7 on the iPad in the urgent care which bumps them before me? Even though the app kept indicating I was next I watched as the two people below me were removed from the list. My issue is not with the pro health center but the partnership with this app. Do not offer making appointments ahead if they mean nothing. Why bother using this app at all if it doesn’t do its job?? Could have walked in and had better results..Version: 3.2.11

TerribleI book an appointment for a Covid test through here and when I went to the address there was a line of cars and a women administering test. I mention my appointment and asked how to get in the line. I was told they do not take appointments and that they were done giving tests for the day. My appointment was for 11am. She asked if I booked through this app. So, obviously there have been others such issues. They text you a number to call when you get there so someone can come out to administer your test. I called that number and got a recording that said the party I was trying to reach was not available..Version: 4.1.0

Horrible appI can’t believe this horrible app has such a high rating. Did nobody notice that when you want to review a provider’s rating on the app, it only provides the “Top” 20 reviews?! So you can’t read all the reviews about a provider - just the good ones. I had an appointment for a Covid test last night that I had to book through the Solv app. I have had a problem with the testing site unrelated to the Solv app that I am trying to resolve. Last night my appointment was visible on the app, but today, there is no record of that appointment in “past” or upcoming appointments. The app sends appointment confirmation number - which you need for your test - through a website and not by email or text, so you better take a screenshot of your confirmation number or it will be lost if you need to retrieve it later. I will be deleting this app, which unfortunately has a lot of my personal information, as soon as possible..Version: 4.1.0

AwfulTried multiple times to make an appointment for my son. The app first showed no appointments at all then showed available appointments. Tried to make an appointment twice at 2 locations but when I hit the “book it” button, message said “sorry this appointment is no longer available” and to choose another time. Tried the next time, same message. But the EXACT same times STILL show available!!! We ended up just taking him down to wait outside in the parking lot for them to open to try to get a walk-in time. Not sure what the deal is but why is it showing available appointments only to refuse to book it but still show the time as available? This is making an already very difficult situation worse when we’ve now on our second day trying to get our son seen by ANYONE..Version: 4.1.0

Solv App reviewThe app is fair. It lacks customer service number for phone questions. Such as, I keep getting an incomplete profile email. What is incomplete? Privacy is a bigger issue. Corporations & Healthcare providers keep getting hacked. I don’t want my information being sold or given to 3rd party providers. The worst is getting my Identity stole on the web. I tried searching for a customer service number. All I got is an email communication to contact customer service. The Solv App is too general. It wants details about colon screening, Blood Pressure, etc… My Chart App is there for this purpose. The CDC V-Safe App has specific COVD only questions. I believe Solv should stick to COVD related issues. I get the feeling that Solv is a third party entity. I my be wrong. If I can not phone customer service, it raises a flag..Version: 4.0.0

Why bother making an appointment?!?!At 8:00 AM. today I made a mid afternoon appointment I arrived promptly and gave my name and appointment time to the receptionist. I then waited half an hour when I noticed on the “wait time screen” hanging in the waiting area posted me as “next” BUT under the “Arrived” column it indicated “NO”. I went back to the receptionist concerned that this misinformation be corrected and she informed me that I was supposed to sign myself in (even though I spoke with her directly upon arrival and she gave NO instruction that I was supposed to do that) I foolishly presumed that speaking with her directly she’d log me in as arrived. At this point she informed me that there were three people ahead of me. I asked her if they had appointments and she said “This is Urgent Care” we have to take everyone as they arrive and that one person who HAD an appointment was already waiting AN HOUR AND A HALF!! Now earlier on the phone with a Physicians One rep I was told it was always better to make an appointment because those patients get priority over walk ins. NOT TRUE—my appointment meant nothing to her. And she rubbed more “salt in the wound” when she said there was no way she could give me even an approximate wait time. So don’t bother making a reservation and certainly don’t bother spending time filling out on line forms for a service that is full of baloney..Version: 4.5.3

Not ready for prime timeI download after i made an appointment. Some how it set my account as my daughters. I entered nothing about my daughter. A big mess. I then try to add my wife and more problems. My wife had an appointment but it doesn’t show when she is selected. Took to much time trying to straighten things out. As a software architect, I would not have released this. They obviously missed many testing scenarios. When you are dealing with healthcare, you should never release an app with these types of bugs..Version: 3.3.2

Prospective patientI have tried to log into an appointment previously scheduled on line. I’ve been waiting for over an hour. Fortunately I am not very sick or in need of emergency services or I would have been in serious trouble. If they do not have the appropriate staff they should not schedule appointments. If you try to call them you get a prerecorded message. My only fear is that they will bill my medical insurance and I will have to spend more hours on the phone with them to correct this. In conclusion this is a very frustrating experience using this app and did not provide any time saving as they claimed. I believe this is the definition of fraud..Version: 3.4.0

Original appointment was falsely bookI could not check into for my virtual appointment required for me to get a COVID-19 test. I made an appointment at 9:44a for the earliest time of 1:33p and got an email confirmation for it. At 1:30p I click the link in the email and was prompted to enter my telephone number affiliated with my appointment. I did this on my phone and on my computer with no luck in progressing to my appointment . I clicked the reschedule button at 1:34p. The next available time was 6:36p. I was prompted to then confirm my profile information which included the phone number I had been typing in the whole time. Upon entering in the program I find there are two profiles with my information in them (the same information with that same phone number). I additionally never received an email confirmation for my newly 6:36p appointment. Working with this application amplifies the headache of dealing with COVID-19..Version: 3.4.2

AppointmentMy son was sent home with earache yesterday. Had to wait till today to get an appointment. Got here at scheduled time 4:30pm. It is now 5:30pm and we are still in the waiting area. We were told it would be another hour once we are in a room but the rooms are full. Walk ins are a 2 hr wait. Why are we offered an appointment if we are not being seen in under an hour? This is really poor service and should be noted on the website that they are not seeing patients according to check in and appointments rather how the provider prefers. People are sick. People are waiting to get in. Patients are following procedures but providers are not? I was told this rotation of how patients are being seen was new to staff as well and changed up in the middle of the day?! Ridiculous!! Especially after the price we pay for the service and spend about 5 mins with the provider! This needs assessed..Version: 4.5.2

InfuriatingThis app is infuriating. Why do I have to enter the same information every time I make an appointment? Including photos of my insurance and ID? These do not change very often!! In fact, I had to take photos of my insurance card, front and back, two separate times during the same process!!! Madness! Just keep this stuff on file! And the same with the rest of the “paperwork” I must have wasted more than an hour in the last couple months by having to repeat the same busywork every time I make an appointment. You’re a computer! You can remember this stuff!!.Version: 4.1.0

Care at Nite Hawk WylieCurrently in waiting room- seems like the care for children has gone done I’ve the years. I did attempt a new “urgent care” recently- they charge more money. I guess it is a toss up- want GOOD care - pay more Want mediocre care - go to Nite Hawk!! The furniture is dingy and even though the app Nite Hawk uses … Solv … repots you are next in line- other kids are going before you. Your stay ends up being way longer than anticipated. Just truly disappointed over time with how Nite Hawk is representing themselves..Version: 4.5.3

ScamThis app and company are a scam. I have gone to two locations in Illinois and never received results from either location. Called the testing site and gave my info and they said they would email me results by the end of the day, I have not received any emails, texts, or calls from them - and even verified they had my correct contact information in the app. The app will allow you to make an appointment, will show you your appointment, but nowhere on the app does it show results. This has to be some kind of major scam, do not waste your time or give your information to Solv..Version: 4.1.0

Definite issues.The Solv app itself is potentially okay. However the records according to it have my name wrong with no way to correct it. It does not show my insurance information accurately which resulted in my being prompted for a copay I actually do not have. It doesn’t give me an option to correct my name or insurance information. In fact I am sitting at my urgent care now and had to use a second profile because it wouldn’t let me into the initial one. And the new profile it created it arbitrarily decided I was born today despite my putting in accurate information This is not okay whether it be a fault of the app and app developer or my local hospital system who uses this app for their urgent cares..Version: 3.4.1

Had to wait an extra 1 1/2 hours after appointment to see DrMade an appointment for 12:30 online, drove my daughter 30 mins to urgent care only to be told I would have to wait an extra 1 1/2 hours in my to see Dr. The app should have a way to adjust appointments when there is that long of a wait time so that you can wait with your sick child at home. I could’ve made an appointment for 2:00 and got right in. The app also did not state anything about COVID-19 policies for my clinic. Had to drag my sick child out of the car only to be told to go back. All of that could’ve been cleared up with a simple message of policies on the app. Was given the excuse that that’s how urgent care works. Nope! That’s how urgent care who uses careless app making works!.Version: 3.4.1

Will Never Use Again!App keeps reverting back to the ‘add credit card’ screen while waiting in the Telehealth room, repeatedly. My Telehealth was at 6:05pm, it finally went back to the Telehealth after the multitude times automatically switching from the credit card screen, and stabilized at the waiting room and stayed there at -6:40pm! Then when connected with a doc I was trying to turn my camera around to show the issue, then the cam would not revert back to show me! Because of this I continued to talk with the the doc with a view of my floor! Ridiculous service/app. This was my first time using the app, and I WILL NEVER USE THIS SERVICE AGAIN, EVEN IF I’M DYING!!!.Version: 4.5.3

Online Appointment Process - Good but Disappointing (see comments below)While your app was relatively easy to navigate, I found, upon arrival, that some data/info entered via your app was not received by the clinic, even though some entries were made/edited several times. Also, I found the waitlist to be deceiving because we still had to wait 2-hours, even though the wait list showed only 5 patients ahead of us. So, it gives you a false sense of expectations upon arrival. It would therefore be extremely helpful to provide a rough estimate of wait time before arrival, using additional or more up-to-date information using available clinic data, such as delays due to walk—ins, staff shortages, etc. Interestingly, check-in desk was able to instantly provide estimated wait time based on walk-ins, available patient room availability, etc. Therefore, I urge you to seriously look into using more up-to-date information. Thanks!.Version: 4.3.6


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