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D&B Rewards App Complaints & User Negative Comments 2024
D&B Rewards app received 24 complaints, negative comments and reviews by users. Have you ever had a bad experience using D&B Rewards? Can you share your negative thoughts about d&b rewards?
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D&B Rewards for Negative User Reviews
✓ Bonus chips do not reloadI’m required to contact support each time to get my bonus chips for being a legend status member. Also, the app doesn’t take D&B gift cards as payment. Very inconvenient. Update: I’ve received my bonus chips, but please add an additional chat/online form option within the app with the common issues about the app and a “general/other issues” category so that we can bring the app issues to light. Up to 2 stars from 1 star for responding and correcting this issue. It seems like the app developers are trying to hide all the issues/technical debt in the codebase by redirecting us customers to some random customer service call center now. Having to call a customer service number for an entertainment place like D&B is absurd in the year 2023 when AI chat bots can probably handle most customer issues accurately and efficiently. IMHO the most annoying thing ever is being placed on hold on a phone call when dealing with businesses. I forgot to add on, I’ve hit the maximum tier 9 legend D&B rewards status for over a year now and I have yet to receive my legend prize package. But I know that you do ship these out because my friend got theirs within 6 months of achieving “legend tier 9 status”. Will update review once I receive my legend tier 9 prize that cost me a lot of $ to reach..Version: 2.9.2
✓ Lazy staff and Managment that needs to be retrainedWas told they could not make a frozen mudslide because it was not on the menus. The waitress who was a sweetheart seemed very upset and unhappy with her co-workers who were being extremely difficult over me ordering a mudslide. Very unfortunate, I’m sure the owner wants his customers to come back and I’m sure hopes that his staff would go above and beyond for customers since that is what employees the staff. Then the poor waitress came back and said they wouldn’t make me a mudslide on the rocks. This establishment makes many drinks that are not on the menu. I have never seen such poor service. Mathew the manger came over with an attitude and a scolding that he’ll do it for me this one time lol as if he’s doing me a favor and explained that they don’t have a recipe for a mudslide and everything is standard on the menu although many people are the bar are drinking drinks NOT on the menu. They blamed the waitress, made her feel uncomfortable and made me feel even more uncomfortable. How is this ok? Oh and it’s my birthday. Thank you DB I’m glad I came here for my birthday. The way the waitress is being treated who is sweet and excellent at customer service should work somewhere where she is appreciated..Version: 2.1.3
✓ Another update and another disappointment!Another update and another disappointment! After over a year of not being able to get anywhere into the app, as soon as I log-in, it instantly logs me out and asked me to log back in! Now I am in a constant boot loop of logging in and being instantly logged out as soon as I successfully log-in. Please don’t give me that “We apologize that you’re having log-in issues. Please leave a message with your contact info and power card number at 1-800-we-don’t-care for guest relations team. That’ll allow our team to better brush you off with what’s going on with your account.” I’ve been leaving my name and number for the last year with guest relations and get nowhere with them. All they tell me is “We are aware of the situation and and our team is in the process of a new update that will hopefully fix your problem. Please wait wait for the next update.” You know just as well as I do guest relations cannot help. Guest relations is about as useless as this app. It is gotten to the point that we are about to go to Dave & Buster’s and cash out all of our tokens that we have accumulated over the years, deleting your app, and never look back before you guys end up shutting your doors. Your establishment has become a sad situation for your most loyal customers!.Version: 2.1.3
✓ Can’t add payment or purchaseI’ve been having trouble adding my CC to the app. And then when I try again I get the “slow down, wait a few minutes” message and even after 10m I’ll still get that message. Very frustrating and not convenient not being able to add “coins” to the card without going to a kiosk. A friend was able to add her CC but when purchasing it told her there was an error connect issues even tho she had full bars. It would also be nice if there were options to add PayPal or Venmo for payment also. Other than huge payment issues, it’s nice to see how many “coins” are on the card and how many tickets they’ve won..Version: 2.3.0
✓ No one ever respondsI’ve been trying for months to get my account moved from my old number to my new one so I don’t lose my credits and tickets I have saved forever! But your staff can’t be bothered to answer emails at all! Absolutely disgusted with your customer service or should I say lack of customer service. Then in store I ordered a drink, the same drink I order every Wednesday! It rings $3. Something everytime except this one! I was charged $10 for my $3 drink! I mentioned to the server that I always order this and it should not be that much and pointed out the drink on my receipt was not the drink I ask for or that I had received, he then claimed he rang that drink up because it come out cheaper ! What ! No $10 is in no way cheaper the $3 . I ask for the manager and was left standing at the bar for a good 35-40 min and no one ever came I went to the front desk and that lady went to “find” the manager and server about 15 mins later she comes back and said the manager would be out soon ! I waited another 20 min and left ! Rude service and cheating servers ..Version: 2.1.3
✓ App and new rewardsI initially had so many issues with the switch to the new rewards system. My friend and I were spending the same money and playing the same credits and whatnot and he got all of his chips and I only got like a third of mine if that. I was told it was the app causing this issue and that the chips would eventually get added and they never did. I have since gotten a new card and started all over which is a bunch of wasted money for a program that should have been trouble shooted over and over so these issues would not be happening to a bunch of people. After getting the new card and starting all over, things are working for now anyway but still all that wasted money from the first time..Version: 2.1.3
✓ Even the B&B employees don’t like this appUPDATE: Was given a hotline number to call, which is one I’ve already tried to call to resolve this issue. Hotline gets you to hold music and either cuts you off or asks you to leave a number and message for a call back. Tried that before I ever played the review. I’ll let y’all know when they’ve called me back. This app has so much potential, but half the time it doesn’t work. If I’m on WiFi, it says there’s was an error loading my info. If I load my power card in app, it won’t go to my rewards half the time. My rewards somehow went from 80 points to 3.6 points with no notification. I have no clue how that happened. If I hit the threshold, my chip balance doesn’t reflect it. I even brought the issue up in Dave and Busters, and the employees acknowledged the app didn’t work most of the time. I’ve emailed through the app a week ago and have yet to get a response..Version: 1.8
✓ Repeatedly have to unlock walletHaving the app already is convenient. However, having to unlock the wallet every time I need to scan to play a game and that literally can be a minute later. Worse yet when you are scanning for multiple people/kids. I tried to apply my account on my kids phone and that deducted from the card but wouldn’t start the game. Great to have the digital card but only when it’s for one persons use or you’re running from side to side with your phone and hovering twice each time because of the wallet security to unlock..Version: 2.8.0
✓ So...what happened?Update: While I will admit I was mad when I made my review, and i do appreciate the feedback given, I do still stand on the opinion that the old app was just fine, and this new one seems like a bad move. I’ll add a star for the response though. The old app was working fine for me. The myriad of one star reviews should be enough of a wake up call for the developers. Im rlly glad I haven’t tried making any charges to the new account i had to make after reading that ppl were getting charged multiple times on their account! That would have put my bank account in the negatives and I absolutely would have tried to sue. You guys seriously need to GET A CLUE and get your act together..Version: 1.5.1
✓ Doesn’t connect well…The app itself is very pretty looking, I connected my card to it because I like seeing how many credits and tickets I have under that card. The issue I have with it is that I connected the card to the kiosk at a Dave and busters. But when I check the information through the app the tickets hasn’t changed and it gives me the same amount of credits, the same amount from before I added credits at the kiosk. So I wish it would update it so I know what I actually have on my card. It also doesn’t really show what progress I’ve made on the challenges..Version: 2.1.0
✓ Doesn’t workWent to use this newer app today and nothing worked. It constantly threw errors. I received an email saying buy $25 in chips and get $25 in chips free, but I had to purchase through the app that doesn’t work. I asked the front desk at the D&B that we were at and they said there was nothing they could do - I had to use the coupon through the app. Well, the app is broken and no longer providing a way to redeem coupons without the app is a horrible decision. I also couldn’t recharge my virtual card because the app is broken. It’s a lot of good ideas that are extremely poorly executed. Please fix and allow alternate ways to redeem rewards and coupons..Version: 1.15.1
✓ Should not be on the App StoreThe current app is very poorly written and Dave and Busters can’t fix their own problems. I went to recharge my daughter’s power card and the app continued to charge my credit card over and over. I had to swipe up and close the app to stop this action. It made three charges to my card before I could close the app. I called Dave and Busters and was told that their Accounting Department was on a different system and they could not issue a refund. They recommended that I call my bank and dispute the charges to get a refund. This is not how you do business. If you have the ability to take someone’s money, but not refund it, you have no place in the App Store and this app should be removed..Version: 3.0.0
✓ This is apparently provided by a third party for Dave and busters.Was there and spent $240 on credits across 4 cards. App doesn’t correctly report balances (my card balance screen keeps going back and forth from 0 credits and 0 points to the proper balance.)The store manager wasn’t able to do anything with the card (said she couldn’t pull it up in the system for some reason) but she was somehow able to provide me with a statement for the account that showed what has been used? It showed I should still have a balance of of around 150 credits but said I had to reach out to the third part app people… I’m sorry what? That is the worst customer experience ever… empower your managers to properly deal with issues! basically all she did was say you need to go call these app people and see if they can do anything, and my daughter couldn’t use the 150 credits she had left on her birthday because nobody at the business has the appropriate level of access to do anything… pretty sure I won’t be back!.Version: 2.3.0
✓ Terrible timeWe took our daughter here for the first time, my husband and I have been 100 times before and usually, we love it. We were so excited to bring her here and we were going to have lunch and then play games. When we first walked in, we waited forever at the counter for someone to walk over to seat us, we had to flag someone down to do so. We shrugged it off. Even though it wasn’t that busy. We sat down and our waitress seemed to have an attitude. We placed our drink order and my daughter got the snow globe drink, she was excited because it had the light up cube in it. When the waitress brought it back. It didn’t have the cube and it wasn’t the same drink she ordered. She said well we are out of those.. it would have been nice to know that before hand? She was extremely rude about it. She didn’t get us napkins or anything even though we ordered ribs. She never refilled our drinks. She never checked on us. Honestly it was terrible. Worst food experience I have had so far. The meal was over cooked and honestly I have eaten the same thing here a million times and it just wasn’t up to par. Then the games- almost every game we tried to play went down. It was already down. We didn’t even get to play all of them and had to spend most of the time waiting for someone to come and fix it because it took our chips. This was my daughters birthday present and I have to say, Dave and busters has started going down hill. I’m really disappointed..Version: 2.1.3
✓ Terrible System and AppDave and Buster’s reward system has always been pretty poor. Earning points is inconsistent and the app hasn’t always worked when you need it to, especially inside of your local D&B. Customer service is fair, but I shouldn’t have to call every time I want my points added because it didn’t work on site, and I shouldn’t have to call back because after being on the phone, the rep didn’t update my request. It was never fun or rewarding to use this app. Just spend your money and enjoy yourself. I was hoping with the new app update, there would be less glitching and a system that worked in real time, but nope. The message center in the app hasn’t worked since I updated and signed up again for the new program. I have an email stating that my welcome offer is ready and I can find it in my messages, but messages just load (on and off wifi at different locations). I’m pretty disappointed. I love D&B, but their rewards system and app are and continue to be a let down..Version: 2.1.2
✓ App does NOT work- Can’t redeem offers... Very disappointing.I love Dave & Busters along with my family and friends but there are seldom offers like there used to be. I got so excited this week when I saw the $50 for $25 offer pop up in my app. Unfortunately, after 3 days of trying different methods to pay and claim the offer in the app I keep receiving the same error message stating there’s a problem on their end and they’ll work to resolve it. It has been almost a week and the problem is still not addressed or fixed in the app plus the offer is about to expire. I called customer service regarding the issue to see if they would take payment over the phone to redeem the offer only to be informed they could not help or accept payment and that these offers can only be processed through the app (when it works). Additionally, I was informed that the offer would not be honored if I went to D&B in store either. This was a very disappointing experience. Please fix the app issues and provide more offers that customers can actually redeem and that can be honored whether in app or in store in situations like these when there are technical errors on D&B’s end but the customer is the one who gets slighted. Thank you..Version: 1.5.2
✓ D&B ThievesI’ve had a lot of problems with D&B taking thousands of my hard earned tickets in return for next to nothing. From cheap prizes that are deceptively misleading and outright unusable, to this app, I’ve lost close to 10,000 tickets. I connected one of my cards to the app, and saw a prompt asking me to exchange my tickets for tokens. Thinking I’d be getting currency to play more games, I quickly exchanged them without understanding what I was getting. In fact, I wasted 3200 tickets on 1000 tokens, which can only be spent gambling on sports. I don’t give a flying fk about sports betting. After a call to a cashier, an in-person visit to the manager of my local D&B, and waiting on hold for over an hour for customer service, I couldn’t get a refund on the tokens. Do you know how much money it took to earn that many tickets? Thinking twice before planning my next visit, if ever..Version: 3.0.1
✓ Thought it’d be greatI love Dave and Buster’s and seeing the details for the new app seemed awesome. The new reward system is fun and the challenges that can get you even more gameplay was a great idea. All I can complain about is the inability to add power taps to my account. Seems to only work with the plastic power cards. My original power tap wristband followed the last app to this one just fine, but when I had lost my original band and tried to apply my replacement, I found out it can’t be added to my account. So using my new band doesn’t make sense anymore, a big let down. Hopefully this can be fixed soon as I’m sure many rewards members have opted in for the power taps instead of the cards..Version: 2.1.2
✓ Love D&B, Hate The App & Customer ServiceI’ve had so many problems with them. The app repeatedly causes me problems and I’m forced to call into get help when it does. I’ve called an hour before close and get a few times it says they’re already closed and leave a message. The best was when I called 2 hours before the sat that they close and when I went to leave a message it told me the voicemail was full and couldn’t get any more messages. I used the new Gambit feature in the app and what a headache! I won and when going to cash out my prize tokens into chips I keep getting an error. I called D&B cust. Service and the first person didn’t even know what gambit was so I had to explain it to them. They said they’d have a manger from the app department call me back the next day. A week later no call so I had to call them again. Got a new person and she knew what gambit was and when I told her the issue she said that gambit is for money not dave and busters chips. I had to explain it twice until she understood and then told me that I need to call gambit. I had already done that and got the tokens turned into chips so the rep said that they aren’t good at dave and buster!!! I had to wait while she read the purpose of the app and that it CAN be turned into chips. After over an hour of talking and holding she finally understood it and I got my chips. This has been a problem every time they get a new feature in the app..Version: 3.1.0
✓ Great Reward System. Issue with executionJoined the rewards program so I could maximize my family’s playtime. The rewards system and user-friendly display is great. The issue I having is applying a second card to my rewards. Bought 2 plastic Power Cards, one for the kid, one for the adults. Put in the kid’s card info first….no problem….put in the Adult card…error message 4 times. Paraphrasing “So sorry it’s not you, it’s us, please try again” Hopeful that I will eventually be able to apply the card and chips spent already on the card onto my account. Left a comment about the error message and will now seek customer support..Version: 2.2.1
✓ The app is really bad…When using the app to scan for games, it’s horrible. There are constant glitches and it’s constantly freezing when you are trying to scan to play a game. Sometimes you will scan a game and the app will charge you for the points but the game won’t start. With the card, you never have that issue. With the app it will deduct the points right away, but it takes a while for the tickets to load which is inconvenient. Overall, the app is very unreliable when it comes to tapping it on the scanner when you’re trying to play a game. It’s either stealing your points many times or not loading the tickets in a timely manner. It’s very unreliable and always has an issue with glitching or freezing every time I’ve attempted to use it this year. We just end up getting the cards because it’s such a hassle dealing with the app. Terrible, terrible app. It needs a lot of improvement. The only positive thing I will say about the app is that it’s a hub that has good information and prices, other than that don’t use it because it will steal it points..Version: 2.1.1
✓ Need more payment options in the app!I get gift cards through my employer from time to time and would like to use them to take advantage of the special in-app offers only to find out that a credit card is the only option. I also found out we can’t redeem the offer in store. Please update your app to allow gift cards and pay with the option of PayPal. Some people don’t have credit or debit cards for personal reasons but either of those added to the app would allow us to continue visiting your establishment. I will update my rating when this is available..Version: 2.6.1
✓ Too many IssuesI’ve had a few different instances where things go wrong with the app. Every time I ask for help from an employee they say the same thing “the app is ran by a third-party vendor and we don’t have control over it”. Super frustrating because I’ve even lost points after not being able to login. The app kept buffering and then told me I had too many login attempts. When I finally logged in, I was unable to view my card that had 200 points. I noticed the amount decreased as I kept trying to access the card. I don’t even want to return to D&B after having to deal with all these issues. I reached out to customer support previously and they took weeks to reply and didn’t have the best customer service. Horrible experience overall..Version: 2.7.2
✓ Love the restaurant hate the appI have had the Dave and buster app for year but ever since they updated to this new app I have been having issues left and right. First off I had earned ticket on last app that never transferred over. Next I replaced my old physical cards and got a new one that I was unable to add to my account. I spent a day there and got no rewards on the app. The next week I went I created a virtual card when I went to reload it it created another card untethered the card from my account luckily I was still able to redeem the tickets earned but still no rewards in the app. Until they can get a functioning app there should be a login on the site to manage cards and add points by inputting codes etc. overall very disappointing. If it wasn’t for the good atmosphere this would be a deal breaker for me to go else where..Version: 2.8.0
🙂 D&B Rewards Positive Reviews
D&B Rewards works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact D&B Rewards.
⛔ D&B Rewards Problems
