- 90.0LEGITIMACY SCORE
- 90.5SAFETY SCORE
- 4+CONTENT RATING
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Loóna: Sleep Stories App Complaints & User Negative Comments 2024
Loóna: Sleep Stories app received 89 complaints, negative comments and reviews by users. Have you ever had a bad experience using Loóna: Sleep Stories? Can you share your negative thoughts about loóna: sleep stories?
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Loóna: Sleep Stories for Negative User Reviews
✓ MisleadingI signed up for a trial however there were multiple prompts to sign up for their yearly subscriptions, further prompts with discount o sign up for their yearly subscriptions, I selected the TRIAL however was debited $48USD for a monthly subscription which I DID not sign up for. Loona, don’t even bother responding to this review with your copy and paste “read our terms and conditions”. There were two prompt options: trial/subscription in which I selected a TRIAL. Furthermore, your “terms and conditions” were no where visible or to be seen when we were prompted with those two options. Emailed and requested for a refund however “the term and conditions states no refund”. What a joke..Version: 2.27.0
✓ Payment trapped and very expensiveReally liked the app but disingenuous payment setup and difficult to cancel. Extremely expensive..Version: 2.38.0
✓ Paywall induced insomniaI had been seeing ads for Loóna fairly regularly on Instagram stories, and when I realized I was looking for a calming puzzle to play while getting ready for bed, I decided to give it a try. The app itself is beautiful. The modeling of the dragon shrine is so smooth and meticulously detailed, and the lighting is warm and calming; I thoroughly enjoyed the music matching the scene, that I could continue listening when I was done with the puzzle, and even that I could set a nightly reminder based on when I usually woke up. So I finished the first puzzle and wasn’t quite ready for bed, I decided to do another...oh, it’s locked. Okay, I figured it was just one a night for free, and that if I paid for plus, I could unlock it all instantly. At least, that’s what I thought the ad for loóna plus was implying, it wasn’t really clear on what content was hidden behind the paywall. Fast forward about 24 hours. I get my push notification that it’s time to unwind; I get myself all comfortable in bed after a stressful day and I’m excited to see what this new sleepscape will look like. But? It says it’s not available? My push notification said it was there but...it’s locked. One. You can do a single puzzle for free. I guess a well design app comes with premium pricing. No, I’m really not interested in a free trial, as I don’t anticipate paying beyond that. A little more transparency up front would have been lovely..Version: 1.8.1
✓ Nice but way to priceyOnly one free sleepscape to do… gets very repetitive. Also $18/month is steep 👀.Version: 2.6.1
✓ Hopes crushedI downloaded this app a while ago to help with my anxiety. I redownloaded recently to help myself relax and self regulate after parenting my toddler and working with toddlers all day as an early childhood educator (not an easy combo). I remembered this as a phenomenal app, beautifully done, and I had been pleased that the developers would at least let non-members progress chronologically through the sleepscapes as we completed them, even if we couldn’t pick and choose or have many extra features. When I redownloaded it, I was totally dismayed to find that even that’s gone! It seems like EVERYTHING is locked and only available to paying members. I’m sure the devs don’t care about this because they’re making a buck, but I really believed in this app and I feel betrayed and disappointed. Subscription culture is destroying the happiness of anyone who has to choose between putting food on the table or gas in their car. I’m not saying make it free—the sleepscapes are lovely and the artists put a ton of work into them that deserves recognition and an income…but really, to take away features you were already letting people use? That’s so disrespectful. Goodbye, Loóna. I’ll find something else to fill the memory space on my phone. 👋🏼.Version: 2.22.0
✓ About your app loonaDear developers, this is an amazing app! But the really disappointing bit, is that to colour any of the pictures, you have to pay real money. That might be fine for some people, but why can’t you make it all for free but you still get paid by all the people who play it? Please make more stuff free so that I can download the app again and colour as many pictures as a would like without having to pay. Thank you and hopefully you have an idea to fix this. :) Ps. Maybe you could only make a certain amount of pictures cost money and buy most of them are free…?.Version: 2.3
✓ Unauthorised ChargeThis app charged me outside of the Apple ID transactions/subscriptions, and directly through my bank which my debit card is linked to. Completely an unauthorised transaction, there was also no mention or confirmation once the charge was made. This was done upon installation of the app, regardless of the “7 day free trial” which it obviously isn’t. This means trying to trace a charge back through Apple/The App Store is problematic as the charge is no longer linked to your Apple ID and directly from your bank. Super dodgy, and dishonest. For that reason I am deleting this app and would not recommend it to anyone. There is never a reason to have hidden charges. It immediately makes you doubt/question the trustworthiness of the company regardless of the service they are promising..Version: 2.6.2
✓ Used to loveI absolutely adored this app it has been one of the best tools for calming and sleeping, but when I signed up we were promised a new sleep scape every month- this doesn’t seem to be happening anymore which is a real shame, I am bored of doing the same ones now so don’t reach for it anymore and probably will cancel my subscription. 😢.Version: 2.44
✓ Missed opportunityThe premise of this app is fantastic and it had the makings of something really great. Sadly after a promising start there was a long gap in the sleepscapes. Then they came back, but with no narration, a part I really loved. They couldn’t fix it, asked me to wait which I was ok to do. Then there was the latest update. What a sad mess. They rehashed old stories which they had deleted, with only small changes. They also deleted perfectly good stories. Then the last new one I opened, the storm chasers, as well as being a sleepscape I’d already done previously with a different name, appeared already coloured to 94%. The narration was out of sync and help prompts and light bulb kept disappearing. A very disappointing mess after such a very promising start. My patience is finished..Version: 1.7.1
✓ DisappointedI got this app on my phone a few months ago after some stressful events happened and it really did help. i stopped using it after about a week and hadn’t really thought about it until yesterday. i got an ipad for christmas and so thought it would be nice to get loona on here so it would be easier to see and after doing the first sleepscape i felt satisfied. i was excited for the next day as i remembered that sleepscape being my favourite, so went to go on it (there were no locks on it like the other sleepscape behind paywalls) but when i did i was greeted with the options to buy membership. i tried going back onto it multiple ways but couldn’t, so i tried linking my loona account on my phone to my apple id so i could link my ipad and phone together to get the sleepscape i wanted. after being hit with the same paywall i went back to my phone, only to find that it had removed all 3 of my sleepscapes that i had previously unlocked because i now have to pay for them. i am pretty disappointed with this, because i was really looking forward to this app and i cannot afford to buy the membership. even if the first chapter was free i would be satisfied, it is overall a very calming app with very pretty visuals but unfortunately you cannot access most of them without paying..Version: 1.9.5
✓ Unfinished and poor customer serviceThey want you to pay for a year subscription but only have a few weeks of content. When I asked on their Facebook group if they could give some information on what they plan on releasing over the next 12 months they seem to have no plan in place & everything is ‘coming soon’ which for the last chapter was a few months, I was polite and just asking for information so I knew what to expect for a yearly fee, instead they don’t answer anyone with real Answers and mute people who ask too many questions about what is coming. You are basically funding a kickstarter but without them being honest about it! I would suggest waiting at least 6-12 months and seeing how much content they have before wasting your money on an app that you only get a few weeks of content even though you’ve paid for a year!!!!.Version: 1.8.2
✓ False advertising.Another “free” app that ropes you into downloading it and giving information only to pull the rug out from under you by offering you a 7 day free trial followed by a subscription contract. Give all of these crooked criminal apps 1 star ratings until they put them in the paid categories where they belong. I’m certain the artists and actors deserve to get paid for their work. I’m guessing a lot of them have no interest in luring, tricking, and scamming users, though. I thought I might get a good night’s sleep tonight. I am dying of terminal cancer. I set up my profile thinking this might actually be genuinely relaxing. Then I got slapped with the bill. If you are reading this and had anything to do with this scam, you have just been cursed by a gypsy. Your hair and teeth will soon fall out and tragedy will dog your every step. Demons will stalk your mirrors. Every time you look at yourself you will think of your imminent doom. 💀 The only way to break the curse is to place the app where it belongs and stop lying to customers. If you didn’t control the placement of this app, you are safe and sound and will have good luck for the next 24 hours. I have spoken.🧞♀️.Version: 2.1
✓ Not enough of a trial....Of what they want you to pay for a year of! I’m sure one of their people will reply saying I am incorrect like they are doing for every other bad review buuuut... Unless you choose to subscribe and pay the full amount, you will not actually get any sort of trial during the time period they keep bringing up. I was allowed to do only one activity on the first day of my trial which was coloring in this dragon’s shrine thing. Not one single activity was available to me after that first one, durinf the entirety of the free trial. That first activity itself was boring and tedious but I wouldn’t say it made me tired or relaxed. I am sure the experience would be different from person to person, so you might enjoy it! I personally feel that I would need to do at least two activities before being able to decide if I wanted to pay for the subscription. At this point, the single activity didn’t pull me in at all so I won’t be subscribing. If their playlists and little stories that you can listen to quite a few of during the trial actually interest/relax you then I could see it being worth the price. Personally if I want to listen to someone read me a story, I will go into my audible account and fall asleep that way. Add more activities to the multi day trial... Like actually the same amount as nights in the trial lol and available without paying for the subscription first! The you might have another customer!.Version: 1.9.7
✓ Love it… but…I love Loóna, and I have been using it every evening. I also appreciate that it costs money to be able to engage with something as beautifully produced as this app. However, I thought I was signing up for a $6 a month subscription that would be taken like my other apps every month, and I have just discovered the full year $80 has been deducted in a lump sum. I appreciate that perhaps I didn’t read the small print, but as a single mother in Covid lockdown this deduction has left me in severe financial hardship. I love this app, but please be careful and do your homework about the financial terms before you sign up..Version: 2.3.3
✓ Drains battery !I enjoyed the app when it was free but it’s too expensive to keep it. The other issue is that the app drains the battery. If I wanted to use loóna alarm I had to keep the phone plugged in all night otherwise it would drain my battery completely during the night. If I didn’t use loóna alarm my phone would stay charged all night. I don’t know what this app is doing on my phone to drain the battery that fast but I don’t like it..Version: 2.40.0
✓ Really good app, howeverWhen I downloaded this app, I thought that I had finally found something to help with my sleeping problems that came about after my father passed. It was really good and I feel like I had had that first good sleep in months. But when I went to use it again tonight, I saw that it was trying to make me pay for another sleepscape, which I found incredibly frustrating. So anyway, I decided to go and pay for the app because it was something that actually worked with me, and as I went to go pay, I saw that the price was $80. Like, come on. This means that I will be returning to my roughly 2 hours of sleep per-night. Besides that it is a fantastic app and I would highly recommend to anyone willing to try for a night. Hoping that pricing is fixed or at least lowered. Thanks….Version: 2.7
✓ Glitching is not relaxingListen in theory, yes this sounds great. I have never however used such a glitchy app. I tried to start a sleepscape 4 times tonight and 4 times the app just stopped. And sometimes you swipe across or select something and nothing happens, so I would have to restart the app. If you want people to relax the app has to work..Version: 2.3.7
✓ If only there was more free escapes :(This app really helped me with my sleep problems but there is only two escapes that does not cost money… I really wish there were more because I don’t have the money for subscription :(.Version: 2.40.0
✓ Great but......This app was great to start with but there haven’t been any new sleep scapes added for months so it’s a waste of money.Version: 1.8.2
✓ To overpricedHey so the reason I am giving this a three star rating is because the first night I used this it did help me sleep and I can still listen to the sounds however to do the interactive nightly sleepscapes you have to pay a lot of money, now you may say oh she is just 12 so she has no concept of money, but my family struggles with money a bit, not as bad as it could be but not great either, so I actually have a really good concept of money. And I know that you guys have to make money without ads but you would probably make more money if you lowered the subscription price allowing more people to be able to afford your app. See the sleepscapes, they helped me one night, so I undownloaded then redownloaded and tried again another night, every night I got good sleep so I tried just the playlists but they did not help, I have fairly bad insomnia so I have tried other apps, but none worked as well as yours but my whole family is behind me on this, ITS NOT WORTH THE MONEY. Please lower the price so that I can sleep, I believe more people would be able to afford the subscription which means in reality you would make the same amount OR MORE!!!😀 So please Lower the price..Version: 2.3.2
✓ Could use some changes..Ok so i had this app a while back and did two sleepscapes. that was back when this app was brand new. since then, i have just redownloaded it because i have a mental disability and i desperately need sleep. i don’t know if it were a dream, but i could’ve sworn there was a point where there were more sleepscapes that were free. and i understand that people have to make money, but it’s upsetting that i am having to pay for calmer sleep. maybe you could give us one sleepscape and on soundscape a night, and then we have to wait a day for the next one? i don’t know. i know of people who can’t afford to pay that. and yes, i realize it’s a small fee, but it’s still a thing. i really loved this app (and i believe at one point there WAS a feature where you waited). and maybe you could keep some stories being paid for? i just know that a lot of people may prefer active stuff. and maybe you could have ads throughout each sleepscape? i know people don’t LOVE ads (or even like them) but it could be better than paying. i’m so sorry if that sounds rude!.Version: 2.13
✓ Beautiful and RelaxingChapter 6 has been released! I click on it and it tells me to complete Chapter 4. I’ve already completed Chapter 4 and Chapter 5. This app is RIDICULOUS. Don’t waste your money! Update: After posting this review, they reached out to me. Asked me for information, which I provided. I did purchase the subscription. The issue still hasn’t been resolved. I just finished Chapter 5. Chapter 6 is “coming soon”. So I paid for a year but now I have to wait for the next chapter and I haven’t even had this app for a month. This app truly helps this insomniac to sleep. The images, the soothing voices all work to relax me and help me fall asleep. I look forward to the evening’s next sleepscape. It really helps with my anxiety at night. I took off two stars because I was using the app on my iPad when it suddenly stopped working. I’ve contacted the developers twice and haven’t received a response. I was planning on purchasing a yearly subscription. I have handoff synced with my iPhone and iPad and signed into Loóna with my Apple ID. It should work on my iPad but it doesn’t. Due to my vision, I’m not willing to use it on my iPhone screen. I finally found an app that helps me and due to a glitch it’s useless to me. I’m pretty sad about that!.Version: 1.8.4
✓ A real mixed bagI’ve tried many sleep apps, and Loóna does do a fairly good job. However, I feel it definitely has room for improvement. The good... - the sleepscapes are visually stunning, glowy and complex enough to hold my interest as I complete them - the music and sleep timer function are fantastic, I usually select one of the World playlists and set it for two hours, which is plenty of time for me to fall asleep - I feel that my sleep has been less restless since using the app - the narration is slow and fairly monotone, which lulls but also slightly frustrates me The not so good... - the new update has removed the option to go back and redo an old sleepscape at my leisure (ie not within the allocated time period), which I often like to do during the day to relax - the use of established pop culture icons jolts me from my relaxed state - there’s a track called “Embrace the Unknown” which is a direct rip off of the “Hedwig’s Theme” musical motif from the Harry Potter films, and a stained glass portal bears a striking resemblance to Ariel, to name a few - I can see that I am nearing the end of the sleepscapes, and from reading other reviews, it seems like once I finish these, that’s it. I feel a little ripped off, as I have paid for a year’s subscription to the app but will in truth only be receiving a couple of months worth of fresh content.Version: 2.0
✓ Good but only 1 per nightI’ve paid for premium- the app has helped me initially sleep however I wake up in the middle of the night and would like to do another sleepscape to help me go back to sleep. The app locks the library of sleepscapes so you can only reaccess ones you’ve completed before- doesn’t have the same result as doing a new one. Currently trying to go back to sleep at 4:30am! Disappointed as I’ve paid and not been able to go back to sleep..Version: 2.38.0
✓ More optionsI wish I could change my options and pick what story I would like some nights it would Be nice to have a magical theme, another night a story in a studio and so on mix it up a bit! Also change my colour options that you get to pick at the beginning if I knew I would of picked more colours!.Version: 1.9.8
✓ Great concept ruined by tacky cash grabsYou can only play one scene per night even with the paid version, and they’re pretty short. The only reason for this is to try to get you to stay a subscriber for as long as possible by denying you reasonable access to the content you’re paying for. Since they are so short it’s unlikely you’ll feel ready to sleep after just one, and since you’re unable to do another one it’s pretty useless as a sleep app. So you’re paying for content at $13 a month but you can only access a few minutes worth per night and then get locked out of the next scenes for 18 hours. Writing this at 2:30 AM so clearly doesn’t work. It implies that you get full access by paying by putting little lock icons on the buttons, so I paid but all that does it make the lock icon go away. If you click on it after paying it still says you’re locked out for 18 hours. On top of that it says 7 days free if you go with the more expensive option followed by cancel anytime, but it IS NOT a trial! They charge you immediately and just knock a few cents off the monthly price for the 7 days. They know what they’re implying. DON’T BUY IT. Tacky and deceitful..Version: 1.9.3
✓ Nothing that is good for your mind is freeAs always, these apps promote mental health well being and you would think there would be a FREE option for people, as mental health is so important but no. You have one go and then it asks you to sign up for a free trial and then to pay after that. I’m guessing most people forget to cancel their free trial and that’s how they make their money. And also I see that Loona have replied to a customer before to say ‘Oh we covered this in our terms and conditions by saying there will be in app purchases and we have never hidden that the app offers SOME content by subscription’ It isn’t ‘some’ content, it is all of the content after you have completed the first Sleepscape. It is misleading and you know it. A crappy thing to do to people who are already suffering from insomnia due to a whole host of reasons such as anxiety, depression etc. Shame on you guys.Version: 1.9.5
✓ Free trail was fakeI couldn’t access a free trial. Ended up accidentally clicking the button to pay for it. Now left with no money until next week. Trail was meant to be a week according to the ad. I haven’t enjoyed this app at all thought because I’ve paid for it I may as well use it. I’m not enjoying the “episodes” that there are. I would like to have a choice each night rather then getting 1 that I don’t care for the story. Also if you exit out of the story before the end of it (you can’t skip ahead) you don’t get one the next night even if there’s only 2% left of the previous story. So disappointed I’ve spent so much money on something I’m not going to use because I hit the wrong button and wasn’t aware there was no free trail..Version: 1.9.6
✓ Misleading free trial info. Possible scamWhat happened to my 1 week trial? The way they present the free trial is misleading or unclear on the sign up page. Made me think you can try it out for a week on either the 1 year plan or monthly. So I set it to 1 month thinking nothing of it. I tried it and while it is a well developed app, it’s just not for me. Would make a great before bedtime activity for children. So I went to cancel my subscription 4 days into what I thought is my free trial and was surprised to see that I was already paying for a month. It’s their responsibility as app developers to be clear about subscription plans and they failed in that department. I still don’t know if they offer a free 1 week trial or what as I went back to read a bunch of reviews after my experience and see that a lot of people have gone straight into paying for their membership without a free trial. The responses to people upset are not helpful and lacking any sort of accountability or remorse. Not very professional in their response. And some of the responses say to email with a certain subject name that has nothing to do with the reviewer’s name. This seems to be a scam operation..Version: 2.3.7
✓ Loved this app, not a fan of the recent update.I absolutely used to love this app and was always my go to when I was really struggling to sleep. Now seeing this new update, I am really sorry to say, not a big fan. I always appreciated the art in each scape and going through it at night in my own way used to help relax my OCD tendencies. And when one wasn’t enough I could always use tap away at another one and be sound asleep. Now being restricted to one a night and being told what to click when isn’t as soothing as it once was. The tapping at the scapes was what made it so special, wish it was back to free roaming. Love the art work, love the sounds and sound scapes that everyone of your team has put a big effort into creating, so congrats on that!.Version: 1.6.2
✓ Not enough experience freedomI loved my initial impression of this app. The first story is very calming is nice. I liked it so much I bought pro and I IMMEDIATELY regretted it. The initial quiz makes it sound like they’ll curate your experience—give you a line up based on your answers. It doesn’t. You’re forced to play them in order regardless of how they pertain to your interests. In the quiz I chose that I liked fairytales, fantasy, etc. typical escapism. I don’t like the real world and prefer to spend my relax time taking my mind off it. The first chapter is a decrepit building in Brooklyn with a nostalgia motif. I have never been there and have no connection to the place. I find cities stressful. The look of the building was old and depressing. Every now and then there were sirens in the background. All of this just amped up my anxiety and actually put me in a much, much worse mood before bed. This really soured my opinion of this app. I sped through it just to get it over with and hopefully get to a better one but, nope. You are locked out of the next one until your next “sleep” 15 hours later. This is a shocking lack of user agency for an app that is $40 a year. If they create a feature where they actually tailor the list to your interests or give you the option to skip then this world be a 5 star. As it is—without these options it’s massively disappointing..Version: 1.9.8
✓ Ads are misleading. Instant regretI was lured in by an Instagram ad that portrayed the app as being based on assessment of your natural sleep cycle. You answer questions and get a profile like lion, wolf etc. I answered the questions and paid .99 just because I like to read the results self assessments and this was something I hadn’t tried. My animal is “neutral” which is not interesting and also not an animal. I was given a suggested wake and sleep time, which I can’t adopt, and literally nothing else. No description, nothing to reflect your responses to the questions or explain anything. I downloaded the app hoping there would be more information there, but there’s not. Just media to listen to with no apparent connection to the assessment I did. So, I assume I got conned into sharing personal information for someone else’s gain, and connected my PayPal to a subscription that I don’t want and probably can’t cancel based on the reviews..Version: 2.23.0
✓ A real shame-…Honestly its an amazing app but you have to pay to use the entire thing- i wish there was more than just one free option to be done because its useless for those who can’t afford things or dont wish to spend money- i was so excited to use and get into the app only to be rather let down and disappointed in the end :( it does look amazing and it did help me get sleepy but- if only you didnt have to pay for LITERALLY EVERYTHING :,)) Update to the response i got it still dosent change the fact youd have to pay to use basically the whole thing and im rather positive minors who are experiencing extremely tough times would enjoy this app and a majority cannot pay for themselves and often wont be allowed to :( saddens me.Version: 2.12
✓ Steal my moneyI already deleted it but it still deducted my money.Version: 2.37.0
✓ Not what it’s advertised to beDidn’t realise it would cost so much until I downloaded it, i understand the cost due to the high quality content of the app like the art and sounds and overall smoothness, however the ad was misleading in that it gave you directions in what to colour and made it seem like a searching game..Version: 1.3.5
✓ What is this new update?The format for this new update looks as though it caters more to children than everyone. What I liked about Luna before was being able to choose any sleep scape rather than being forced to do them in order. The update before had clear places for sleepscapes, audio stories and music. Now it’s terrible. Please bring bag the freedom of the old Luna. The new design for the lumos doesn’t look as great as the original lumos did..Version: 2.34.0
✓ Beautiful app and I love it, however very sadly misleading 😢This is an absolutely beautiful app, I actually would recommend it for its content, however unfortunately there seems to be a very misleading side to the developers. I used the 7 day free trial and then a message popped up offering me a 50% discount to subscribe for the year, I jumped at the chance as it was so much more affordable for me, clicked the “claim offer” now I did notice it said for new users only, but I wrongly assumed this meant customers who perhaps already subscribed to the app, so I was charged the full amount and Loóna developers won’t help me out. I got an email saying “terms and conditions are clear” I didn’t think they were, why did it pop up if it wasn’t relevant to me. Very sad to say that Loóna developers are crooks which is very very sad as the app is beautiful. I’m just so sad and angry to have been mislead in this way. Maybe if as much effort was put into customer service as is put into the app, things would be much better! I hope people read this before they are stung in the same way that I was! Even Apple agreed that it was misleading 😢😢😢.Version: 1.9.7
✓ Unauthorised chargeThis app charged me outside of the Apple ID subscriptions and directly through my bank account. There was also no mention/confirmation that I’d been charged. This was unauthorised, and the app locks you in once you have signed up for a “free” 7 day trial. This is very dishonest and this process is wrong, charging a year long membership without consent. I cannot afford this with the cost of living, I have requested a refund. There is no reason to have hidden charges and be dishonest. Please help me loóna, I am super anxious & concerned over the unauthorised payment from my bank account!.Version: 2.28.0
✓ FAKE TRIAL PERIOD / wrongful charge. Scam?!I downloaded the app to use with a 7 day trial, but found the app was not helpful for me, so I cancelled within the trial period. I have since been charged for a full year of premium (nearly $100 AUD!) despite cancelling within the rightful trial period as stated when I signed up. As soon as I realised, I tried to dispute through Apple subscriptions but found the payment was taken thru PayPal. I have tried to lodge a refund request there and Loona is refusing to give a refund. As I cancelled my subscription, I don’t even have access to the premium account. I CANNOT BELIEVE an app that is supposed to support people with anxiety and sleeplessness is stealing money from folks so dishonestly- and judging from other recent reviews, I’m not the only one who’s had this happen. I am writing here to request a refund from Loona. What the bell?! I’m actually in shock. This is so wrong..Version: 2.25.0
✓ AVOID THIS APPI have been charged $$$ every 3 months even though I have cancelled the subscription in Apple and have emailed the company. No response. I wish I had checked out the complaints on the Better Business Bureau before downloading. I don’t even know what to do to make it stop..Version: 2.38.0
✓ Calm and relaxing app, but everything costs money.I found this app on social media and I thought I’d give it a try, it’s an amazing app and it’s very helpful! I love the music and I also loved the escapes you can do, the only problem I have is most of the things cost money. but overall great app 💗.Version: 2.38.0
✓ Underwhelming and frustrating. Good concept, subpar execution.I wanted to enjoy Loóna and hopped it would assist with my sleep but found it to be an underwhelming and frustrating experience. As someone with ADD/ADHD it’s important to find ways to calm the mind prior to sleeping - this app couldn’t hold my attention as it simply wasn’t engaging enough. I know it’s a sleep hygiene app and it isn’t meant to stimulate, but I use the word engaging to mean it was unable to hold my interest. It was lacklustre, monotonous. It didn’t pique my interest and open the mind to a relaxing experience. It was simply frustrating. The concept is there but it falls flat on the execution, and the lack of choice of Sleepscape each night was disappointing. The design where the user follows the chapters was the first point of dissatisfaction, and I think I would have enjoyed the interaction more had I been able to choose a different Sleepscape rather than being forced to follow the chosen story/Sleepscape. To be given the opportunity to select a Sleepscape based on my mood would have improved the experience and possibly improved my experience with this app. I am sure many individuals find it a great experience, but as I mentioned earlier, as someone with ADD/ADHD it’s frustrating to see such potential in an app and have it fall flat of meeting the needs of someone who is neurodivergent..Version: 1.9.8
✓ MisleadingI started off loving this app. When I first downloaded this app, I was mesmerised by the who concept and the execution was beautiful. However it turns out that I can only do that first sleepscape, which was somewhat of a letdown. After being so captivated with it at first, I feel really quite let down to have such limited options. To access any other options of sleepscapes apart form the initial options you have to pay no insignificant amount of money, and while I do understand that the people working on this deserve credit and payment for their work, it is somewhat frustrating to be forced to pay money to continue. It would be great if there was basic restricted option that was free, not totally so that the app is no longer profitable, but so that the consumer at least has some motivation to keep using the app..Version: 2.6.1
✓ Lovely graphics/soundscapes but buggy!Lovely graphics and soundscapes, really impressive work. I seem to keep getting forced to do the same sleepscapes a second time though and this is extremely irritating and frustrating - the last feeling I want to be having when I’m wanting to get into sleep mode. Please for the love of god can you fix this? 😫 I can’t do another sleepscape a second time in a row. If impossible to store where we’re up to reliably, maybe you just need to let us skip ahead till you can figure it out..Version: 1.8.2
✓ Looked promising but I’m not so sureLoved it to start and payed for it but after paying I have to wait 30 hours for the next episode. Not very happy with that fact. I think for the price l should be able to listen to them when I want to or at least reply. Very dissatisfied..Version: 1.8
✓ Limits should be optionalI understand the idea of only doing one sleepscape a night, but I am currently in my free trial and already I am feeling frustrated. It feels rather ableist to assume that anyone can get relaxed the same way. For me, the 10 or so minutes of the temple started to make me sleepy, but wasn’t enough to get me relaxed enough to sleep. I have adhd and I can’t listen to music or audio while actually falling asleep, which is exactly why I downloaded this app. But after completing the first sleepscape, I realized it only lets you do one a night. For me, I need more time, and I can’t listen to anything without looking at a screen (again, adhd), so listening to the music or the stories was a no for me. Which in turn means that I closed the app, and opened a different one. It completely undid everything that I liked about the app. I’m asking you to add an option to limit your sleepscapes instead of doing it for us. I am fully willing to pay for this app because it is very beautiful and well made, but not if it means that I can’t use it when I want. Not everyone’s brain works the same way, and it’s unfair to create boundaries that limit who can use this app and when. I hope you decide to change this feature..Version: 1.9.8
✓ Very DisappointedWill not allow me to try more than one sleepscape without signing on for paid subscription... even though there was a 24hr countdown timer giving the impression I would be able to complete another sleepscape for free the next day. Very very disappointing that unable to try more than one single sleepscape before committing to subscription and extremely misleading marketing, gave the impression I could do one sleepscape a night for free without subscribing. Pity because I think I actually might have wanted to subscribe for this app but I just needed to try more than one time to see if it’s going to be worth it :(.Version: 1.9.5
✓ Great at first, little customer supportI was loving Loóna, and have paid for a full annual membership so that I can use it every night to get to sleep. It is the most effective sleep support I have tried after years of looking. However last week, the notifications for my daily episode stopped, and I stopped getting any new sleepscapes at all. It just keeps cycling me through ones I have already completed each night. I contacted the support team straight away, and have since done so once more. I have not received any reply or acknowledgment yet. I’m quite disappointed as after a couple of months now I had started to come to rely on this app and my routine has been sadly disturbed. Would recommend but seemingly not for long term use..Version: 2.2.1
✓ Money..I think its pretty nice, i opened it and i loved the first episode, but i cant even listen to the next without paying.. as a person with anxiety and insomnia i would have loved to listen to more, but i wont pay for that, its too much and i think there should atleast have been one chapter free. Regardless of that, the music is relaxing and calming. But still think one chapter free would be better....Version: 1.8
✓ End of the lineI’ve been using Loóna for the last two or so years. It’s a wonderful concept, it really does help and I’ve enjoyed it a lot, but my subscription expires next month and I won’t be renewing it. This is because I’m tired of doing the same sleepscapes over and over! Although the promise is “new sleepscapes added every month”, the reality is that we can go months on end before one or two new stories are added. And, as the sleepscapes are the only thing I’m interested in using, I really can’t justify the expense of continuing my subscription when I’m getting little to no new content. Thanks for the great work, team. It’s been fun..Version: 2.42.0
✓ AwesomeThe app evolved with time and its great. It’s simple and enjoyable for anyone who want to play or relax.Version: 2.37.0
✓ Great idea just subscription is a bit expensiveThe premise of this app is genius in itself and I’d say with continued use it would work for those who struggle to fall asleep, however I think having to pay to access any sort of content is a bit much to ask. Whenever you download you can access one sleepscape, and then it says you must wait 24 hours to unlock the next one which is a good idea in itself so you don’t get carried away. However upon returning the next night I found I would have to subscribe and eventually pay for the content, and I will no longer be able to access the sleep scapes. This is very misleading for a consumer. Personally I think I would be happy to pay a one time amount that was considerably cheaper than the current price, or maybe if a paying customer had continued access all the time whereas someone on the free version had to wait the 24 hours to unlock next chapters. Unfortunately I deleted the app due to this, but maybe if the price was brought down I consider redownloading..Version: 1.9.5
✓ Will 100% put you to sleep IF you payThis app is great. Interesting stories, the colouring in is very soothing and always puts me to sleep. I can barely ever finish them in one night. But this app is literally no use unless you pay for the subscription. There’s pretty much nothing other than like 2 or 3 relaxing sounds. Also I was really annoyed because they remove certain sounds. One that I found was great for focusing while I was working or reading was removed completely. It was the main reason I resubscribed so that is a shame. I would say there’s several apps better than this one based on the free content they provide. But it is very peaceful and if you struggle to sleep you’ll benefit from the full version most definitely..Version: 2.33.0
✓ Love the app... Only one issueI pay for the app and I love it very much. I have never finished a sleep story without falling asleep :) My only issue is the app randomly starts playing music throughout the day and the app won't even show it it open. I have to open the app and close it before the sound will stop. This happens 4-5 times a day..Version: 2.37.0
✓ Waste of moneyI feel like any app that has to set only a yearly subscription isn’t on board with users needs but after their hard earned dollars, targeting struggling people is even worse. I’ve used the app a handful of times for $81. There needs to be an offer of refund when app is unused for long period, way too expensive for what it offers. I was never given any option, just a free trial then boom $81 gone from my account, there were no options to lessen this and none to refund....after advertising all over Instagram & Facebook for vulnerable people who are struggling to sleep, I’m sure they raked it in 😩.Version: 2.3.1
✓ Poor customer service and a heartless policyI initially did a trial of this app because I am going through a tough time and having a hard time sleeping. I had a three day trial and I was going to cancel because I couldn’t afford the $60. But I just was looking for an opportunity to get some sleep and relief from my anxiety and stress.I thought I had one more night to cancel and all of a sudden I got the notification that I was charged the $60. I immediately emailed customer service to let them know that I had been charged and I couldn’t afford it and they basically said tough crap they would not refund me. They said that I had used a partial subscription which isn’t true. I sent the email as soon as I got the charge and I had not use the app that day or after it. So disappointing in times like these that a company can’t find it within themselves to help someone out. Especially when $60 is the difference between being able to feed my family and not. In their email they said it pains their heart that they cannot refund digital purchases but I have worked for a company that had digital purchases. So I know that by law there Hass to be a way to refund it and I’ve asked Loóna multiple times to help me out and they refuse..Version: 2.10
✓ I’m already subscribed!Edit: Still no word from Loona about this problem, and Apple‘s labyrinthine support structure is making the refund request so difficult it’s almost not worth the time to get the $20 back. Why is it difficult, you might wonder? Because Loona cut my access right at the 60 day mark, which is the deadline for requesting a refund on iOS App Store subscriptions. Convenient, eh? And from the sounds of the other reviews, I’m not the only one who’s been robbed in this manner. Someone must take responsibility for this theft of users’ time and money and make things right. Original review: I paid for a year’s subscription to loona less than two months ago via iOS App Store. Tonight, I logged in to help relieve my insomnia, only to find out that I’ve lost my access over 10 months early. All features are locked, leading only to a prompt to repurchase the plan I already have for $10-20 more than I originally paid. When I attempt to restore purchases, there are “no purchases to restore,” despite Apple showing an active subscription through November. I’ve really enjoyed this app, but if you won’t honor my subscription, I certainly won’t be bullied into paying for it twice. Before you suggest I email, please know that I have already done so, and I would ask that you reply to my inquiry and rectify this ASAP..Version: 2.24.0
✓ I tried to like it...I really wanted to like this app. Coming out of the gate, it was extremely slow and boring and yes, that will put you to sleep but do you really want to pay $40 to be bored to sleep? It is the equivalent of an audio book narration being set to half speed (that you can’t speed up), and combined with a coloring game. Because I had already spent the money, I was trying to make the best of it, so I adapted. But then two months into the app it started getting laggy and wouldn’t load or would crash once it did finally load. I contacted loóna asking for a refund or for someone to fix the app. I got an email back saying that they were looking into it and then nothing. It’s been about three weeks and I still haven’t heard anything. I deleted and reloaded the app, hoping that would work but it didn’t. Instead, it has forced me to start all over and to have to replay the same boring loóna scapes that I’ve already done once and would never want to have to repeat. The only thing there was to look forward to in this app is that you get a new scene every day - well, until you start getting into the seasonal changes and then you’re doing the same recycled scenes with snow and Christmas decorations. The graphics are nice, I’ll give them that, but I spent way too much money on the app for that kind of result..Version: 2.2.2
✓ Great app, untilI paid and signed up because I enjoyed doing the sleep escapes. The tapping really helps at least for myself. My anxiety would just float away, I felt for once something has helped. I found myself talking about this amazing app to other medical professionals. Finishing the week of utter bliss I was happy to start my subscription knowing monthly updates would happen. I've done all of them. I don't find enjoyment in repeating; while the story unfolds and finding myself getting lost with the soothing voice of the gentlemen's tones. Now realising monthly updates arent happening. I'm SO, over Christmas!! I Honestly thought something amazing would happen for New years eve and nothing. February is starting still no updates, still on Christmas, and to be honest, I find myself not even using the app. Feeling duped, which is sad & I hope this isn't the case and good things come to those who wait. Another question I have is??? If Loona has been around for a few years, how are people those people okay with having the same stories played out over and over?? Doesn't make sense..Version: 2.6.2
✓ Doesn’t tell you it’s a subscription based appI downloaded this thinking it’d be nice to do while winding down. Really liked the first night and then get to the second to find I need either a free trial or fork out heaps of money to continue and there isn’t a free version. 100% can see why this costs money, a lot of effort has gone into it, but there was no warning prior to downloading it, and I, like I’m sure many others are, am not in a position to be able to fork out that much money for something like that right now..Version: 1.9.8
✓ A little creepy, not gonna lie 😳Am I the only one who finds this app creepy? I mean, I know I means well. But I find the music ominous and the narrator sounds like a voice actor for a suspenseful audiobook. And depending on how light the screen of my phone was or not, made the images on the sleepscapes change from cute to concerning as they looked kinda different. Like the dragon one seems cute with light but with my night mode on it looks a bit demonic. I did enjoy some of the other sleepscapes, but I don’t think this app is for me. Out of the three times I tried, only once did I actually go to sleep during a sleepscape. And even then it took me a while to get past the spooky feeling I originally got from it. I’m sure other people may find this app helpful and I really do like the premise. The coloring in is adorable and the stories themselves are sweet. But I just usually end up feeling more anxious than relaxed. Like I get completely surprised when all of a sudden there’s an animal incompletely missed because it was all whited out and once it’s colored it moves. Yeah I don’t need that at bedtime. It’s already hard enough for me to sleep. TLDR: like the premise of the app but using it I found it was too creepy for me to sleep well. Others may benefit better than I did..Version: 2.8
✓ Too Few Free SessionsTo be clear, you get one free session before you have to sign up for the membership, either monthly or annually. As someone who suffers with a myriad of mental health concerns which impact my ability to fall asleep and stay asleep, it’s unreasonable to expect that I would know after a single session whether this app works well enough for me to justify adding it into my budget. If you had given me more than one free night, or even a few free options to cycle through for a couple of weeks, I might have been willing to pay. After one night? No thank you. Results are inconclusive, therefore I will be uninstalling..Version: 1.9.6
✓ Unauthorised charge for premium access (which I do not have access to anyway!)I downloaded loóna and enjoyed the sound/music features. I had the free trial. However, I cancelled my free trial halfway through the 7 days and was notified my premium access would end as a result. However, today I was charged a year-long membership fee without consent. I have requested a refund. Despite being charged for ‘loóna plus’ features, I don’t even have access to the premium content on the app, which further confirms I was wrongfully charged. I am a young teacher, I can’t afford this payment right now with cost of living. Aside from that, I didn’t consent to the payment in the first place! Please help me loóna, I’m really concerned and anxious over this unauthorised payment taken from my account!.Version: 2.24.0
✓ Doesn’t even let me make an accountI literally downloaded this app so that I could write this review. I was online taking the quiz and it told me that there wasn’t a single valid password I could try. I let apple pick my password. I tried a million combinations. It just says “please enter a valid password” every single time. Doesn’t matter what I do. I don’t have a missing confirmation email. I gave up and decided to do this after more than 30 minutes of this nonsense. I took a few screenshots at the end. You have zero listed parameters except that it needs to be 8 characters. Okay. I submitted at least 40 unique 8 character minimum suggestions. Some had punctuation, some not; some had numbers, some not; some had both of these, some neither. There’s nothing that makes you happy. I know this is a super first world problem. But this legitimately made me angry. I’ve reported the link as suspicious to Facebook since it clearly doesn’t work. Fix it or stop predatory targeted advertising (because this makes you seem illegitimate and like you’re mining data). I already have anger issues, partially stemming from neurodivergence, part from a chronic lack of sleep. You played with my time and preyed on my desire to improve certain aspects of my life, like my sleep, which is utterly unacceptable. I hope you figure your stuff.Version: 2.28.0
✓ Hate this read y....Pls take no offence by this... This app is such a rip off I mean like yesterday I did one of the sleep things and it was I Chinese one which I don’t even like but it was rly nice but I didn’t actually fall asleep straight after but anyway so I went to do another tonight didn’t rly know where it would be cuz the layout is confusing but I found it and and pressed it and I had to pay!! I mean if u r limited to 1 and only at night then at least MAKE IT FREE. So I hate this app and also it doesn’t say which ones u have to pay for so u have to individually press each one. And I bet y then don’t say which ones u have to pay for is bc u have to pay for ALL of them(true) Anyway pls don’t get this app u will be disappointed. But I won’t be able to sleep now cuz I am in a bad mood 🤬 Thx for reading bye and goodnight 😴.Version: 1.9.7
✓ Description is a bit misleadingI was considering subscribing to this app, the guided sleepscapes are very relaxing and were helping me (a lifelong insomniac) to fall asleep at night. I would 100% pay for that. The Intro episodes were awesome, but since starting Chapter 1, no more guidance/narrator as is mentioned in the description. Why is this? Honestly I’m glad I found this app during the April free period because I would have been very disappointed to pay for something that doesn’t come as described :( Is the narrator coming back or am I doomed to repeat the intro episodes over and over and over forever?.Version: 1.6.2
✓ If you want the offer DO NOT accept the TrialUpdate: So app support have now responded to me. Because I accepted the 7 day trial I am not entitled to the offer that popped up on screen multiple times. Funny how this offer was not there whilst it pushed for the trial? But two days into the trial this offer popped up. Apparently they have placed this in their terms. So I’m Assuming no one has been able to claim the half price offer because everyone has taken the trial. And why would you pay £30 a year for something you haven’t tried? Madness. App Deleted. Update: 5 days later and still no reply from all support!! Absolutely shocking! I tried to claim the offer and everytime i do it doesn’t go through.. the trial then ends and i don’t have access to anything even though I tried to claim the offer 3 times.. now when I click the offer it’s trying to charge me the full price. Emailed support... no response.. such a shame..Version: 1.9.7
✓ Love it butThey promise new escapes every month but that isn’t the case. Love it but keep your promise please!.Version: 2.37.0
✓ DON’T USE THIS APPHorrible customer service and poor quality app. I requested a refund of $84.25 CAD as the app charged me this amount. I cancelled my free trial the day before it ended and yet I was still charged the next day for a full membership. I attempted to reach out to customer service to rectify this and was told that all sales are final and refunds are not permitted. Waste of time, waste of money, and don’t even bother with their customer service as it’s absolute trash. I WANT MY MONEY BACK. It’s a damn con..Version: 2.44
✓ Total scam artists! Do not buy this app under any circumstancesThey charged my card for a full membership without me even authorizing the cost of a full membership. Some people are so god damn low it’s so sad that they have the stoop to this level. It’s a crap app too. Sounds don’t even work when phone is closed. Totally no point to the app. They literally just stole from me. I can’t relive apple allows apps like this to exist on its platform. I will be emailing apple to inform them of this unethical scam..Version: 2.25.0
✓ Scam appCancelled during the trial period, however still got charged $86 usd!!! I didn’t authorise this payment and when I tried to contact loona for support I was told tough luck, no refunds. No acknowledgement that they stuffed up, I successfully canceled via the app and then went to their website to confirm. I even had the successfully unsubscribed confirmation screen! I cancelled during the trial as I didn’t find it worth it. If I had known it was a scam I would’ve never downloaded it. Instead of helping me with of anxiety and sleep this has done the complete opposite. Would not recommend. Unless you like throwing money away. So much for customer support -_-.Version: 2.26.0
✓ Charged my card even after I cancelledThey charged my credit card even after I cancelled my membership before renewal and they refused to give my money back!.Version: 2.24.0
✓ It is not an app dedicated to sleep anymore.They started with sleepscapes, ans they’re were great. During last year they add many other features (that you have to pay in addition to your subscription), but it keeps them away from what they are the best at. Therefore, subscription does not worth it, and it is not cheap neither. Too bad, they won the best app for sleepscapes, and they are not doing them anymore. Very disappointed..Version: 2.37.0
✓ Tricky subscriptionThe subscription system is really bad. When you download the app you are straight away presented with a screen to start a free trial with full price of subscription being taken at the end of it. Once you go through that, set up your account and are ready to start enjoying your sleepscapes you are then presented with an offer for new users that gives you 50% off your first year’s subscription. This is obviously great offer and you would be a fool not to use it. Now this is where the issue starts; once you start your free trial no matter if you’re only on your first day, you’re no longer eligible for this discounted offer as according to the owner of this app you’re not seen as a new user anymore. This is really bad as I’m sure many people would like to purchase the membership at a lower price but are no longer able to do so because the the offer isn’t visible before you enter free trial period. I’ve contacted their customer service on a first day of using the app saying that I’m struggling to redeem the offer and I was told that I’m not eligible because I entered a trial period. I was sent a link to Ts&Cs where this is supposedly explained however the Ts&Cs doesn’t mention anything about any promotional offers being refused to users on trial. I’ve requested more detailed explanation from the team however no response. App itself is great but the way the subscription system is build is super bad and customer service doesn’t seem very customer focused..Version: 1.9.7
✓ Free trial a scam?I signed up for the free trial of the plus “plus” membership but only 1 whole sleep story actually unlocked??? I’d like to know what the features are like before I pay for them..Version: 2.13
✓ Amazing but way too expensiveAs much as I really want to give this app 5 stars, it definitely deserves it, the price just changes everything. I was seriously hoping this would be the answer to what is becoming crippling anxiety but of course, even with the premium subscription, you can only play one chapter, every 24 hours. The first free one truly helped me get into a good head space, and I honestly was willing to try to move some money around to pay for the full version. But it’s NOT worth paying this much when there’s a limit. I understand the developers don’t want us rushing through the chapters but if we are paying for it, we should be able to move on. As much as the developers deserve support for their unbelievably beautiful work, just seems greedy the way this is set up. It’s supposed to help people but it traps you into a long expensive subscription rather than letting you pay fairly for the content. I’m honestly mind blown that you would have to pay $13 a month for something that takes max 10 minutes of your day. Even worse is the $40 for the year that they don’t even have content to be enjoyed for that long. At least there needs to be a free simple version or a one time payment that is not too much for most people, especially these days..Version: 1.9.5
✓ It drains my battery to zero! But a beautiful appI love love this app and it’s very calming effects. It’s so lovelt when you use it. But , when I put the music on to go to sleep, set the timer to 1 or 2 hours, 2 awful things happens. Invariably when I awaken I have zero power in my iPad battery left, zero! Why when it’s been set on a timer to off? And the music seems to change itself to other tracks rather than stay on the one that I have chosen for sleep! Some are not so good for sleep so this change can actually disrupt my sleep. I have email loóna twice about the battery problem but have received no reply. How disappointing that they have created this beautiful app but it seems to be not fit for purpose. I’m so disappointed..Version: 1.9.8
✓ Loóna is an absolute scam with terrible customer serviceFor a relaxation app this has caused A LOT of anxiety. I was charged twice for a loóna subscription that I cancelled earlier this year before the free trial ended, but I was signed up for a subscription to bill me every quarter for $60 US ($98 AUD)!!! (It has charged me twice now without my permission). They made it incredibly confusing to cancel when I deleted the app back in April. I have contacted their customer service twice but they continue to send a generic response about their terms of service. This is really distressing and a complete waste of money when I literally used the app one time.Version: 2.38.0
✓ No ability to provide technical supportI purchased this app and was enjoying the experience. My two little boys and I would complete one sleepscape together each night. However, when I signed into the app one evening it wiped my entire progress. The tech support team has no ability to fix this issue and re-instate my progress. They stopped responding to my email for 14 days before finally telling me they could only see a few sleepscapes completed (the ones we had gone back and re-done after the total wipe of my account!) obviously only a few would show up - the issue was that they had wiped my account! I had provided exactly where we had progressed to. For a paid app I expect better customer support and an ability to correct technical errors. I am entirely disappointed. I would NOT recommend paying for a full subscription..Version: 1.9.2
✓ Crappy customer serviceI am unable to log in to my account. I have reset my password twice and when I try to log into the app with my new credentials I get a message that my email address is invalid. There is no way to contact anyone through the app. I have been paying for a subscription for awhile now. It expires in December. Not impressed..Version: 2.37.0
✓ BadOkay so literally, i never had a subscription for this app right, and it decided it wanted to pay for itself, took my money right out my back and into this app that i don’t have anymore! nor am i even subscribed to it. literally just robbed it.Version: 2.25.0
✓ Not happyI have been using this app for around two years, I can’t even remember for how long but a long time. Everything was amazing, I got to complete few landscapes and listen to background sounds for free; you basically were unlocking chapters by completing the previous one, you were able to do one per night. It was so good. I started struggling with my sleeping lately again, so I remembered I have this app I used to love. When I opened the app everything looked a bit different but fair enough, I understand app updates, all good. I complete the chapter one, again, all good. Today I just opened the app to complete the next chapter and for my surprise, the chapter one is the only one you’ll be able to do, over and over again if you don’t want to get the subscription. Very disappointed :(.Version: 2.6.2
✓ Didn’t get to try it before subscriptionI have several subscriptions through the App Store for things it really love. Things I’ve tried and think are worth the money. Upon completing the initial profile questionnaire, you are presented immediately with a subscription pop up. Why would I agree to pay for something you’ve not let me try yet? Deleted immediately. I’ve rated 3 stars because I feel it would have been unfair to rate lower without actually getting to try the app. I realise I could have closed the pop up and/or cancelled my subscription, but the fact I was asked for money without actually knowing what I’m paying for was a bit too much for me..Version: 2.3.9
✓ Dishonest, unethical and poor customer serviceSigned up for trial period from a pretty social advert, never got a reminder email at end of trial period which almost all apps do now esp given the sheer number of subscriptions! So they send an email informing me that I’m now a subscriber, I IMMEDIATELY informed them I didn’t intend to subscribe and requested refund. They have flat out refused to refund me. I DON’T WANT TO SUBSCRIBE. How hard is that to understand??! Any honest business/app would not force someone to subscribe when the subscription was unintentional. Give people a proper chance to unsubscribe, why force someone into a relationship you when THEY DON’T WANT TO BE. That is an extremely unethical and dishonest to conduct business. I WANT A REFUND!.Version: 2.25.0
✓ Cannot Choose Narrator - Limited SleepscapesSo I rarely give reviews, but I think this app has real potential and could be a proper good tool for insomnia. I would give this five stars with a few simple changes. First of all, offer a female and male narrator for every sleepscape. Many people with insomnia have underlying trauma and hearing one voice or another can cause more anxiety or trauma attacks and make them delete this app immediately. Secondly, you can’t skip the first sleepscape. This wouldn’t be a big issue if there was also a female narrator available, however when paying monthly or yearly for something you shouldn’t have to level up like a game. This is supposed to be a tool to assist with lowering anxiety and worry and helping people to sleep. Also, having to zoom in and out increases our brain activity which can cause us to be more awake. This is a minor thing if working on an iPad but on a phone it’s a bit of a problem. With these bugs fixed, I’d retry it as I do think this has real potential - which is why I’m being very critical. In order to work for people with real insomnia and bad insomnia at that, it has to be fine tuned..Version: 2.3.2
✓ NOT FREE!! Don’t bother!Imagine going through 3 notifications just to get to the sleepscape activity. Try it again and it ask for a subscription. Sneaking criminals did not market that you need Loóna plus to do anything on the app. Imagine. 👌🏻.Version: 1.9.8
✓ Not what I was hoping forI originally was very excited for this, I started the free trial, after the first night of doing the dream scape activity that’s meant to help you relax and sleep I noted I got a slight headache. It happened again the second night too. I skipped a night and then the third time, the same thing happened, sure I did sleep soundly but after having to take Panadol to deal with the headache I got from these small interactive activities, I thought maybe it was due to the lighting or colour or maybe the music in the background, I still don’t know why, I can look at my phone all day but the moment I open up this app and attempt to do the dream scapes I get an instant and building headache. So upsetting as I wanted this to help me sleep, help my anxiety and stress and it has alarms, music and more available on the app, so upset it didn’t work out for me.Version: 2.21.0
✓ Doesnt workThe music doesnt load, and every time i try to do a sleepscape it loads until 50% then the app freezes.Version: 2.6.1
✓ Great app 🤩🤩but I’m confusedI saw the ads for this app and thought I might as well try it. I’m glad I did! After one night this app has helped me feel calm and relaxed. I have been able to get to sleep easily and wake up at a good time. BUT I AM CONFUSED NOW because I came on for my second night and when I pressed it it said I had to pay so now I can’t do anymore of the sleepscapes. I’m not sure if it should be doing this or not but I’m really disappointed. This app was absolutely amazing the first night but now I can’t even continue. I am going to keep the app on my phone incase there are any changes to this matter. So basically only download this app if you are willing to pay. Please change the fact that you have to pay for your second sleepscape. Thanks.Version: 1.9.8
🙂 Loóna: Sleep Stories Positive Reviews
Loóna: Sleep Stories works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Loóna: Sleep Stories.
⛔ Loóna: Sleep Stories Problems
