- 95.0LEGITIMACY SCORE
- 95.5SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
GoTo App Complaints & User Negative Comments 2024
GoTo app received 35 complaints, negative comments and reviews by users. Have you ever had a bad experience using GoTo? Can you share your negative thoughts about goto?
Please wait! GoTo Facebook comments loading...
GoTo for Negative User Reviews
✓ Consistently difficultMy workplace replaced ALL desk lines with this app. It has some major benefits - no more putting my personal number on my business card. Being able to text clients from my work number. However, the reality is not as smooth as the theoretical experience. I have a great data plan and yet my calls on this app are often dropped, weirdly echo’d or far away. Sometimes photos are not going through via text. And I can never seem to listen to a voicemail without it going silent while up to my ear (no I’m not touching the screen with my face) Love it in theory. Looking forward to improvements. Our team at work echos similar issues. May need to just purchase a second real phone after all.Version: 1.0.46
✓ UnreliableMy company recently switched to GoTo in hopes that it would allow us to answer calls from the road and allow us to cancel our Zoom membership. Unfortunately everyone in the company now hates GoTo and we avoid using it at all costs. We all now just use our personal phones and zoom. Admin has been in contact with the tech department at GoTo and they’ve not been able to address any of our issues. Calls drop, service is spotty, sometimes calls never ring and go directly to voicemail, sometimes voicemail notifications don’t pop up or go to email, the video conferencing is embarrassingly bad, texts often don’t send, and chat groups are a mess. This program lacks very basic features that most competitors have, and it makes it very difficult to use, particularly for our older employees. If you’re thinking of switching, avoid this program..Version: 2023.03.0
✓ This app is a DowngradeCan no longer see a list of meetings in the app as in previous version of app. Forcing a calendar sync for this? Maybe some users don’t want to mingle personal calendar with the app. For a paid service, this is a poor choice for the app (to remove previously available functions). Update: Have now cancelled my subscription. Still could not accomplish functionality I was hoping for in the new app..Version: 2022.11.0
✓ Severe issue with webinar registration linksI have the GoToWebinar app and use the service all the time and I had to delete this app, because when I would click on a registration URL for a new webinar or replay, it would open both apps and they would get stuck in an infinite loop, each opening the other again and again, never going to the registration page. Deleting this app made it work as expected. This is a huge problem if I can’t give my customers registration links that take them to a registration page..Version: 2023.02.2
✓ Use to be greatNow people in the meeting are forever having to leave and re enter to fix audio problems which is especially bad for people meeting for a 12 step fellowship..Version: 2023.02.2
✓ Calendar syncReally disappointing. Unlike the GTM legacy app, the new GoTo iOS app does not sync with calendars on your phone. The best part of the legacy app was that it would present all your GTM meetings in one view it found from your calendar. Competitor apps do sync. Also, unlike other platforms it does not let you seamlessly move from one platform to another and when will the camera limit be rectified?.Version: 1.0.58
✓ App was great until most recent updateWe use GoToConnect for working from home. It’s been a great tool until about a month ago. It now doesn’t allow us to do transfers directly to voicemail - even though the button looks active. Very frustrating. Working with their tech team but still haven’t been able to address the issues..Version: 1.0.49
✓ Very bad app and drains batteryEven after changing from Jive call quality has not improved. Also it drains my iPhone battery..Version: 1.0.12
✓ Works great for the most partThis app works great for the most part! But I do notice that sometimes when I’m on a cal it glitches and sounds like we have a terrible connection. Also when I am using my office phone and I pick up a phone call, the app doesn’t register that I answered the call so it keeps ringing on my cell phone. I also wish the app integrated into my Apple Watch so I received call notification on there as well because I don’t always have my phone on me..Version: 1.0.49
✓ I am extremely furiousI am extremely furious with this so-called company! They shamelessly obtained my number from LinkedIn and had the audacity to make the first call over a year ago. During that call, I clearly expressed my disinterest in their services. Despite my explicit instructions to stop calling me, they have continued to harass me relentlessly, ringing me up every other day without fail. Can you believe it? They have had the nerve to call me a staggering 200 times in the past year alone! This has reached the point of absolute exasperation. They persist in wasting my precious time, using different numbers each time they dial. Every time I reiterate my demand for them to STOP contacting me, they have the nerve to respond with a "okay we will not I promise"... and what happens next? They call me AGAIN! What does this tell me about their so-called company? It tells me that this business is managed by a bunch of inept individuals who waste their own resources in attempts to reach me and waste my time. I can tolerate a few instances, but 200 times is beyond ridiculous! I would never, under any circumstances, recommend their services based solely on the fact that they cannot respect my simple request to stop calling me, even after I have resorted to shouting at the person on the other end. Unprofessional, atrocious, an abysmal team that does not deserve to exist in this industry!.Version: 2023.04.2
✓ Can’t Use This AppI’ve tried using this app, but am not able to. It wants me to log in even though I’ve never used this app or created an account. When I try password reset (my only option) of course I never get the password reset email because I don’t have an account. I tried getting online support but only find “helpful tips” no way to actually call someone or submit a ticket. This app is useless to me and is the one my doctor uses so extremely frustrating.Version: 2022.07.2
✓ Clunky and slowThe Apple iphone (12 pro max) and PC app are slow and laggy- the PC is actually worse.. The worst part about it is the texting app- it's as if the programmers are reinventing the wheel and making it square. Sending texts, querying contacts, especially adding attachments😭😭😭- it's a travashamockery of an interface. Someone please save the day here. Everything "phone" works well, but sometimes you get a floating menu, sometimes its in the app, sometimes its hiding somewhere behind a window... pretty minor but annoying. I've never done a meeting on my iphone so no insight there.Version: 1.0.59
✓ Doesn’t Ring Through.Before this app actually rang through my phone. It seems now that it doesn’t show up in my missed calls where regular calls came in. Because it does this also, I keep my phone on silent and have a Apple Watch that rings for everything notifications. Now it seems that it’s the app that rings and because of this I’m not getting any notifications. There also no easy way to add a contact who called you first that you don’t have saved. There’s no way to send an easy text to a number that just called you without having to memorize the to then proceed to adding it to your contacts. Great looking app but the functionality of it went down the drain. Please fix the calling where it actually rings the phone as I am missing all my calls now and there doesn’t seem to be a way around it..Version: 1.0.6
✓ Latest update makes extensions more difficultI need to be signed into different extensions at different times, and the latest update means more taps to change extensions and I can’t just easily see which extension I am signed into. I have to tap on my profile and then tap on extensions to find out what I’m signed into. I really wish that was easily available to see what I was signed into and a change from one extension to another. Otherwise, the app has function well for me..Version: 1.0.55
✓ Good but still buggySeveral of our team use iPhones and for whatever reason the app will refuse to connect to Bluetooth headsets. It’s very random and annoying especially if you answered a call and it connected but then the next call it doesn’t. Also, messages and call history will sometimes disappear and you have to force close then reopen to get them back..Version: 1.0.63
✓ Worst app everThis is one of several apps I have to use for work and it is THE WORST app and website I have ever used in my life. My team constantly has problems with it, the UI looks horrible and is awful to use, 50% of the time only the app works, 50% of the time only the site works so we are always switching back and forth trying to make it work. Calls drop, half the time the audio doesn’t come through, the audio controls on the app are extremely limited and practically useless, sometimes the phone audio rings and sometimes it doesn’t, sometimes the call doesn’t even come through - we just receive a voicemail after the customer reported calling several times, no of which my team saw or heard come through. I have a brand new MacBook Pro, AirPods in great condition, and terrific wifi, and I do not experience these sorts of issues with any of the other app we use. It is truly the worst app I have ever used in my life. I think there are plenty of applications better than zoom, but I would pay money to use zoom over this. Unfortunately I have to use for my job. But if you have any in say in whether you use this app, I would highly recommend you choose literally anything else..Version: 1.0.52
✓ If only I could give a zero ratingI have been a GoToMeeting subscriber for 17 years. This app is one of the worst I have downloaded ever for any company. All I want to do is view a recording on my iPhone that I made a few days ago. This app is not intuitive at all. The most aggravating thing is that once in the app, it does not conform well to horizontal vs vertical orientation. Some screens will not scroll up and down, leaving me without access to some buttons and links such as starting or sharing a video. This app is useless on an iPhone. It’s just another point of friction that moves me closer to Zoom..Version: 2023.05.1
✓ Voicemail Alerts IssueWhen I get a voicemail notification and then click on it to open the app, it should go right to the voicemail, correct? It doesn’t. It opens the app to the recent calls and then I can’t even click on the voicemail tab. I have to close the open and reopen it. And it takes so long to sync once you do open it. I’m not loving this app. There are much better phone system apps out there that have no issues. Please fix the voicemail notifications issue..Version: 1.0.47
✓ Very buggyThe mobile app is extremely buggy. I find it almost impossible to successfully schedule a meeting within the new mobile app, and typically have to go back to the older app - which they say they will no longer support - in order to do so. I also find this app has significant audio issues - not with call quality, but rather with audio connectivity. If there is any change in network connection - moving from Wi-Fi to cellular, for example - audio will drop out and fail to reconnect. Disconnecting and reconnecting to address this will result in multiple versions of myself on the call, with echoing and similar issues as a result. GTM has been around a long time, and these are issues that competitors - Zoom, MS Teams, even WebEx (which otherwise isn’t great) don’t have. I am a long-term user of GTM, frequently over mobile, and I have found this update to be extremely disappointing..Version: 2023.03.0
✓ Why did they ruin it?The layout is horrible. Please revert or improve. Also features differ from play store version such as backgrounds. Not cool.Version: 2022.12.1
✓ Others perform betterDownloaded to attend a webinar. Went back to webinar invitation and clicked the meeting link. It opens up a blank GoTo entry screen and I had to manually enter meeting number. Meeting started but no audio. Had to sign out and back in to get audio. After that all acceptable but others provide same acceptable (or better) service without the headaches..Version: 1.0.63
✓ App is buggy. No support is offered.The app is full of bugs, but there’s no way to get any support. Not phone support. Not email support. Not even chat support. They have a chat bot, but it’s not a good one. So dev team, if you read this, the dialogs presented when there’s a server connection issue are incorrect. Says there’s no account, but it’s actually just a connection issue. Then when the connection is restored, there’s no way to turn on Do Not Disturb for the phone. It throws an error message saying there’s an error and to try again. Exiting an re-entering the app doesn’t fix it, nor does quit and restart..Version: 1.0.60
✓ Glad the old app is still usableIf you’re using the camera on the back of the phone the views are inverted making it very confusing to use. You can’t put the phone on its side because the view is upside down. It also doesn’t tell you if a meeting is in session or not from your meeting list. This feels like a big step backwards.Version: 2022.11.0
✓ Not working properly anymore.Have had the app for ages and just out of the blue today my work calls started coming through to my phone despite the silence this device option being ticked. So I’ve done some playing around and found that if I change it to silence this device as soon as I close the app down it switches it back on and call come through..Version: 1.0.49
✓ Kept freezingOk, but webinar kept freezing for long periods. Worked out that closing and re-starting worked, but I missed a fair bit of content..Version: 2023.09.2
✓ Incredibly mediocreIt’s not terrible, but it certainly isn’t great either. The app usually rings and does what is expected, and that’s the issue - that it’s usually and not always. Another major point of contention is not being able to monitor multiple lines concurrently in the app. So if you want to monitor the main line as well as your direct line, tough luck. The good news is there is plenty of room for improvement..Version: 1.0.10
✓ Warm Transfer & Hold GlitchesRecently when I attempt a warm transfer, my colleague on the other end is unable to hear me. This has happened every time I tried do a warm transfer. Also, there’s a glitch when I place a current call on hold to take second call. When I place the second call on hold and go back to the first one, the first call cannot hear me. When the first call calls back, they still can’t hear me. This is very inconvenient, please fix this!.Version: 1.0.52
✓ Screen sharing experience is terribleI hate the design. Not sure what your UX/UI team was thinking to come up with such a horrible UX for screen share. I have 20 participants with an ongoing screen sharing session. 50% of the UI is dedicated to the participants list and remaining 50% is to view the screen share. Mobile has a smaller screen size. Looking at screen share is challenging in the first place and now you have made it 2x more challenging. Seriously guys?!.Version: 1.0.64
✓ BuggyWorks well when it works. I have triple checked my notification settings and can confirm my iPhone has enabled all notifications for this app. Often I miss calls because it never rings then the app says I have no missed calls despite receiving voicemail messages in my email, and people telling me they can’t reach me. On that note, even when my inbox says I have voicemails, those voicemails never show up in the app. Have had to uninstall and reinstall multiple times to get it to work properly but it ends up breaking again. Hope developers can fix this..Version: 2022.10.2
✓ After Hanging UpA recent update has changed the screen after ending a call. Previously when ending a call the END button was red, and this is how you hang up/ end the call. Now after ending a call the screen has a RED block button. I’m so used to pressing end, I keep pressing block unintentionally. Please change this feature..Version: 2022.07.2
✓ AwfulIgnore the fake paid reviews. This is the same bad app it was when it was Jive, Gotoconnect, Goto and whatever else they’ll change the name to next. Call quality is still poor Iphone 13 pro with 5g service with 100% signal quality and on our Fiber wifi connection. You still can’t initiate a text message, only reply, or call/hang up then choose text from the recent calls list. Text tab is randomly blank, customers texts come in multiple times. Very unreliable. Latest update replaced the hang up button with a new red button that blocks the caller if you press it by mistake. The only thing worse than their UX is their customer service. Awful all around..Version: 2022.07.2
✓ Customer ServiceI have no problem with phone service itself, or the mobile app, or the product itself. My biggest issue is customer service. I have opened up several tickets for service with no call back. When I reached out to my account ministries or I have not received a call back very dissatisfied with customer service..Version: 2022.07.2
✓ Drops calls, no incoming audioI’ve been using this app for 9 months as the primary communication line for a busy hotel reservations desk. It frequently drops calls, but more often, it will have no audio from the person who has called you. They can hear me just fine, but I receive zero audio on the call. This happens nonstop, so the app is virtually unusable for hours at a time. Shutting off the phone and force closing the app results in needing to sign in again, but not fixing the issue. Sometimes it works just fine, but more often than not, this issue puts us out of commission for the day. Disappointed..Version: 1.0.59
✓ WebinarJay’s speech was not easy to decipher for the hard of hearing and difficult to keep up with subtitles.Version: 2024.1.0
✓ BrokenEver since updating the app no longer works on my iPhone. Calls ring once then I get a notification stating that there was an error with the incoming call and to tap the notification to resolve it, but that doesn’t take me anywhere. The calls screen is now also stuck loading or freezes on the loading circle so I cannot see any inbound or outbound calls..Version: 1.0.54
🙂 GoTo Positive Reviews
GoTo works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact GoTo.
⛔ GoTo Problems
