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Bet365 - Sportsbook App Complaints & User Negative Comments 2024
Bet365 - Sportsbook app received 34 complaints, negative comments and reviews by users. Have you ever had a bad experience using Bet365 - Sportsbook? Can you share your negative thoughts about bet365 - sportsbook?
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Bet365 - Sportsbook for Negative User Reviews
✓ HorribleThe worst sports betting app I have ever encountered. The location services are horrible. I will get directions on my gps and press go which will give me exact location and I will not move in my house where I am at and it will still say they cannot determine my location. I live at least 2500 yards from the Ohio river and i still have problems. Draft Kings as been perfect bet365 not so much. It takes an act of congress to withdraw money after winning. I have $10 left and after I lose that this app will be delated and my account officially close. If I happen to win on my last $10 I am going to cash it out and delete my account. I am so disappointed..Version: 8.76.0
✓ Got banned after making my first bet, I’m so confused what happened.I registered my account, deposited $30, made a bet, then it logged me out. I tried to log back in, it said my password was incorrect, so I reset it, it logged me in, then immediately logged me out and the same thing happened again. I finally got back in, it said my bonus bets were in, so I tried to use them and it said my account was restricted. I contacted customer service and they informed me they would be banning my account and they wouldn’t provide details. I asked for clarification and they said they couldn’t do anything about it. They said there was no one to talk to about it and no reason to provide. I literally just wanted to gamble a bit. I don’t know what happened. This just isn’t how you treat customers. I know im mot a huge spender and I don’t matter to them, but this was a bizarre and frustrating experience..Version: 8.118.0
✓ Poor customer serviceI recently signed up as sports betting has launched here in KY. I deposited $10 to unlock the $365 bonus bet promotion that is currently running. Tried to log in today and it said my credentials were wrong, when in fact they were not. After several attempts to contact customer service I was finally able to get through to a “Kevin W.” Via the 24/7 chat. I explained my situation and he replies, “it looks like our trading team has decided to close your account. We are sorry for any disappointment this has caused.” How can they just take my deposit and close my account? Maybe I need to contact my lawyer it sounds like to get my $10 back. However, I do not recommend these shady scums. I’ve never had an issue with DraftKings, FanDuel, or fanatics Sportsbook. Highly no not recommended Bet365..Version: 8.110.0
✓ RED FLAG WARNING!!! SCAM WARING!!!🚨 I created an account; deposited money to bet. When when I went back in the next day to gamble again it said my password was incorrect (it wasn’t) so I reset my password. It did this every time I tried to log in then my account got locked. I called and they said they CLOSED MY ACCOUNT PERMANENTLY. They will not ever allow me on again with an account at all for NO REASON it’s absolutely WILD!!! I talked to the chat people they couldn’t help so I called and talked to a Zoei she was so rude and unprofessional I asked for her manager she danced around that FOREVER and finally said the manager wouldn’t speak to me…. Ok but why!? When I asked for their names and titles she refused to give them to me but I was eventually told the Customer Service Advisors name was Zoei and her managers name was Laura. If that is their real name these people were so unprofessional and a horrible representation of the company but then again the company closed my account for 0 reasons as I had done nothing but deposit money to bet on and log on so maybe that is in fact a fair representation of BET365 🚨 EITHER WAY THERE ARE WAY TO MANY OTHER, BETTER AND WAY NICER APPS TO SPEND YOUR MONEY ON. DON’T RISK IT WITH THIS ONE JUST GO ENJOY GAMBLING ON THE OTHERS 👍🏼.Version: 8.117.0
✓ DecentThis app is decent at very best. The only reason to use it in my opinion is for the bonus bets/promotions. First, the odds aren’t as good on this app. Maybe they try to cover that with early payouts like if your nfl team is up by 17pts you get the win. But if you’re betting anytime touchdown there’s no early payout and the odds are still less than other apps. Secondly, the parlays are heavily restricted. If you’d like to add multiple games into a parlay, you can only choose people they have preselected. This means you don’t have free range to choose whoever you’d like, you have a limited number of players to choose from. Lastly, the overall app function is just super annoying to me. Whether it’s freezing and I lose the parlay i’m building or I can’t click on certain things because the bet slip is covering it and I can’t scroll down further. So, i’m already through all my bonuses and would only use this app again if I was trying to refer someone. However, definitely gonna let that person know they’re gonna want to use their free bets then delete the app..Version: 8.122.0
✓ CAUTIOUS This book is only for beginnersThis book is now giving off standoffs to anyone who they consider to “being able to make a living off betting” if you are even positive they now automatically are marking accounts as sharps and giving standoffs out after refusing to take breaks from playing with them. The reviews and complaints about them are real they turned to scamming. As long as there taken newbies money it’s okay but it’s not when your taken from them. I’m not the only one this happened to either recently there getting rid of the nfl and nba sharps before seasons start..Version: 1.0.20.2
✓ InoperableI have been checking out the various sportsbook apps. Bet 365 isn't as polished or user friendly as most others. But, the real issue is it is basically UNUSABLE for live betting. It locks up trying to "confirm your location", which for some reason takes a long time. Then, the odds will have changed. If you accept the change, it locks up again to, again, confirm location. This goes on indefinitely. I suppose if you didn't ever want to do live betting, you could make it work? Otherwise, I'd advise using a better functioning app..Version: 8.59.0
✓ Awful interface/scammed me out of depositI live in Louisiana (legal to gamble) and was looking to join some new sports books to get signup bonuses before the super bowl. After downloading the app and using PayPal to deposit my money the Sportsbook informed me that you can only place bets in Virginia. Why would they track your location, allow you to deposit money, then after you deposit tell you you’re unable to gamble. So my solution was, withdraw my deosited funds, and go back to using DraftKings (fantastic app). BUT when I go to withdraw my money that I just deposited bet365 will not let me withdraw it. It only gives you the option to withdraw to a bank account connected through a third party app called trustly, which my bank does not use. So long story short bet365 robbed me off my initial deposit that I now can’t withdraw..Version: 8.76.0
✓ Terrible management lexisI spoke to someone by the name of Kendall she did not help me at all I asked to speak to the manager Lexis or LexsusShe clearly told me with an attitude that the manager was not going to take my callI told her just close my account I don’t want to deal with people like this I’m a valued customer I don’t like the way I was treated I was also left on hold to fix an issue with the promotion that I had a misunderstanding about I was on hold for one hour and the person representative did not assist me neither so with that being said I close my account because I’m not gonna sit here and waste my time with ignorant rude people unprofessional I do not recommend this to no one don’t waste your money on this please they are terrible customer service I would think they want to keep the customer happy and the way they treated me that is unacceptable.Version: 8.53.0
✓ DO NOT DOWNLOAD THIS APPDO NOT DOWNLOAD THIS APP! It is glitchy beyond reason. Whenever you’re on the winning side of a bet or cash out, the app will randomly stop loading and give you the spinning wheel of death whenever you close it out and try to open it again. It regularly glitches when trying to make in game bets. It will say you have added a selection to your bet sheet but it won’t show up. It never works if I’m on anything but my home wifi. If I’m on my cellular network (LTE or 5G) it tells me I’m in a restricted location. (I am in the UK where gambling is legal). There are a fee times I tried to access the withdraw feature and it would not load. I regularly try to cash out a bet but it does not work. I have emailed these people and tried to have all of these issues resolved and never got a response to my queries. Take your business elsewhere. This app is horrible and visually so unappealing. They also never give bonus bets or any incentive to keep playing or to not go elsewhere. Please do not waste your time with this terrible app..Version: 8.124.0
✓ Avoid, use any of the other legal sports booksThis book appears to be the best, some of the “juice” on money lines and spreads are lowest among all of the US books. Also, if you like betting favorites this would be the book for you, as payout for favorites is higher than other books more times than not.(Other major books know public loves favorites) HOWEVER, Bet 365 is dishonest to the core, they will use tiny house rule technicalities to avoid payouts or pushes when there are rain delays or cancellations. LITERALLY I MADE THE SAME BET ON BOTH DRAFTINGS AND BET365… SAME WAGER, SAME GAME, SAME DAY: WAS A PUSH ON DRAFTKINGS WHICH IS FAIR GOT MY WAGER BACK, BUT THESE WEASELS ON 365 TOOK ALL MY MONEY! USE DRAFTKINGS, CEASARS, POINTSBET DELETE THIS APP asap or it will happen to you. It is robbery pure and simple . If you use 365, read all of their sneaky unique house rules, which will take all day, otherwise you will have your bet robbed just like mine..Version: 8.110.0
✓ Rip off!!!I give them zero stars ( found out it won’t let me post my review with zero stars. Have to at least give them one!!!) My husband and I both got this app and we put $10 of our money in and therefore they got all of our debit card information then overnight they closed both of our accounts and won’t give us any reason as to why!! Also there is no way to go in and delete your debit card out!!! we both earned a $365 bonus but were never able to place any bets since they closed it out. I chatted with them. The chat representative must’ve known what they did wasn’t right because as soon as he told me, he ended the chat, didn’t give me any chance to ask any other questions. Called the customer service representative. Nobody can give any reason. Just keep saying the Trading Team made that decision with no further information. Very poor customer service when they won’t give you any reason!! I would not recommend this app at all!! Scammers in my opinion!!.Version: 8.81.0
✓ Severely LimitedThis is a BIG sportsbook that happens to have one of their headquarters near my hometown. I had recommended Bet365 to many friends. The ease of depositing/withdrawing and the smoothness of browsing the app were big factors. Not to mention some of their promos and special bets with odds boosts were awesome. Then I received an email from Bet365’s trading team stating that they were imposing bet limits on me and making me ineligible for all promos. I hadn’t even been a career winner in the two years I had the app downloaded nor did I bet more than a hundred bucks or so per game. Yet either they couldn’t handle my action (despite being a big company) or did not want my action. It was very disappointing. I phoned customer service venting my frustrations and emailed the trading team back but nothing has changed. Now I am literally only able to bet $15 at most on anything. They only allow me to bet $2… yes, $2!… in most player prop markets. These days I stick to FanDuel, DraftKings, BetMGM and Caesars. They all treat me like they WANT my business. I even have a VIP status on a few of them and they go out of their way to give me bonus bets, deposit matches and other promos to show me their appreciation. So in conclusion before the limitations Bet365 was good, if you enjoy betting sports. Just be aware that down the line what can happen to you. If it can happen to me it can happen to anyone..Version: 8.105.0
✓ Love it !!!This tbh is my favioret sports betting app honestly has great customer service as well and your pay outs are INSTINT you do not have to wait 24 to 72 hrs for your money when you cash out it’s instantly in your bank !! The ONLY problem is the app never wants to load anymore idk what is going on but I haven’t been able to get on it for hours now it’s making me mad I got quite a bit of money on it right now and it’s making me kinda restless I’ve used this app since they started it and it’s honestly my favioret !!.Version: 8.110.0
✓ Wanted to give them a try but still not sure.They’re not accurate on their sportsbook lines . The best odds to go over based off of their props for nba, nhl, and etc. will make you loose your bets. Just saying. Wanted to like this sportsbook app but I don’t know . If sportsbook overs are soo high whether its nba, nhl, mlb or whichever sports for the players to score, I don’t understand how it goes the opposite. These books should be highly accurate considering they are made for this. Hopefully next time get lucky or they improve their props. I get they don’t want anyone to win as much since that’s gambling but come on not this extent..Version: 8.82.0
✓ Void MMA events take 30 days to register!!!The reason for my 1 star review is bc I placed a 6-leg UFC parlay, 5 of the legs won, but the 6th leg (i.e. the 6th fight) was cancelled. I reached out to customer service and they said that the bet will not be awarded to me for 30 days, bc if the cancelled event is rescheduled within 30 days, then the outcome of the rescheduled bout will affect my parlay. In other words, for UFC bouts that are cancelled, if the cancelled no it was part of a parlay, you’ll have to wait 30 days to get paid for that winning bet. That’s utter nonsense. Who would want to use such an app. The other apps (like Fandual and Barstool) use common sense and automatically void an event once it’s cancelled, none of this “waiting 30 days” nonsense. (I also don’t like the fact that you need to go through an extra step before having the winning money added to your account. With fandual and barstool it’s automatic.) One and done for this App..Version: 8.69.0
✓ Closed accountI opened my account on Friday, made a few bets and won less than $75. The next day they closed my account. Their response below. Guess if you win more than $60 your account gets closed. Great business practice. Thanks for waiting John. Your account has been closed as a trading decision. Our Trading Department reviews customers' accounts regularly and sometimes conclude that they no longer wish to accept a customer's business. Accounts are reviewed on a regular basis and for a variety of reasons. Your account has been closed with no option to reopen. I understand this is disappointing to hear, and apologize for this. However no further information can be provided..Version: 8.114.0
✓ Do not give these folks your money.They will come up with new and confounding ways to not pay out your winnings. I opened my bet365 account with a paypal account I share with my wife. After making a small deposit and winning some, I attempted to withdraw to that same PayPal account. Bet365 then rejected the withdraw request because the paypal account and my bet365 account did not share the same email. The same paypal account they happily took money from. I have been told they will send me back my money once they have my checking info, which I absolutely do not trust them with. Go with the bigger more reputable gaming apps..Version: 8.94.0
✓ Account closed - customer service rudeI created a new account with them today and placed $5 in bets. I tried to log back into my account later to check on my bets and it wouldn’t let me log in so I changed my password. When I tried to login with the new password, it still wouldn’t allow me to login and I received an email stating that my account has been suspended indefinitely. I called customer service and the representative that I spoke with said that the management team made a decision to close my account, but there was no explanation as to why and no one that he could transfer me to to explain why this happened. When I pressed him further about it, he said that he needed to terminate the call and hung up on me while I was still talking. There are way too many red flags with this… this is NOT a legit business and if you currently have an account with them, I would cash out immediately before they close your account (without giving you an explanation) and take your money..Version: 8.124.0
✓ Terrible AppI created an account on Saturday 10/21. Made a bet and won to get my bonus cash. Tried to log in yesterday 10/22 to use my bonus cash and make a bet and had trouble logging in. I reset my password and attempted again. Still had problems. Tried an additional time and they told me my account was restricted. Called today 10/23 and was told my account was closed. Basically made it sound like they just arbitrarily decided not to do business with me and closed my account and credited back the amount that I had put in and the small sum I had won on Saturday. Bummer. I was excited to participate. I’ll stick to DraftKings and FanDuel..Version: 8.119.0
✓ Terrible app, corrupt companyMe and my friends all took them up on their new customer offer to deposit $10 to get $365 in bonus bets to use for the first weekend of March Madness. We all downloaded the app and made our deposits and after some time waiting on the slow app to process everything, got our bonus bets and started playing. We noticed immediately that the app really sucked compared to others-it was glitchy, it froze randomly at times, and it looked terrible. But hey, we thought it was worth it for the bonus bets. I used about half of the bonus bets over 2 days and won a little money, then went to bed. When I woke up in the morning and tried to place a bet, the app said there were restrictions on my account. I called customer service, and after being placed on hold for a while, was told that their “trading team” decided they didn’t want to do business with me anymore and that I could never make a bet on their app again. My friends had used all of their bonus bets up quicker than me so they avoided these shenanigans. Clearly Bet365 realized they weren’t making money off of me and decided to take their ball and go home. Also my withdrawals on the money I did make still haven’t processed after multiple days, so they may have just stolen $10 from me. Do not give these crooks any of your real money. If you want to take your chances and use bonus bets to take their money, fine, but once that’s done (hopefully quickly) take your business elsewhere..Version: 8.81.0
✓ Disappointing lure.I saw an advertisement for bet 365 being ran saying bet $1 and get $365 (clever marketing) in bonus bets to enjoy on the app for new users. I contacted in to make sure and had 3 different representatives tell me the exact requirements for the promotion confirming I would receive this offer once completing them. The 3rd rep I spoke too, when asking about a specific detail in the verbiage from the 2nd representative I spoke with told me “ we no longer run this promotion , see the email we sent you on the new terms and conditions for what we offer. Not only did I not receive such an email but why is an inactive promotion being advertised to lure in customers if it doesn’t exist. Also why did 2 representatives confirm if it is not existent also!? This was a terrible experience in sports betting for me..Version: 8.117.0
✓ Did not receive my referral betsI was scammed, I referred someone and never received my free bets. He received his and went on to refer 3 other people and received all his free bets. We called and they said that they are not sure what happened if all the qualifications were met then I should have received them and they have no further information. If he received his first time user bets and he made a deposit and placed a bet then I should have received them. I feel like I was ripped off especially when I brought them a new paying customer that they are gonna make money off of. They should have fixed it and given my free bets. I will not refer anyone else to Bet365 unless I get my free bets. I’m pretty annoyed!.Version: 8.122.0
✓ Does it work? Yes. Is it exciting? No365 is not the worst sportsbook app, but it’s nowhere near the best either. They offered a very nice signup bonus, but outside of that, there are no real bonuses or promos to keep you engaged. The app is very easy to navigate and placing bets is easy as can be. It offers a tons of wager options & is extremely easy to use any bet credits you have, but it’s just such a visually boring app. I think it’s a mix of the bland color scheme and also the fact that since there’s no new promos advertised, it’s the exact same bland look every time you open the app. I find myself wanting to open it, place the bet I’m already thinking of, & close it, not look around for any other ideas, and with the lack of any promos (bonus bets, bet insurance, etc.) this is compounded even more. The app is like the coworker that you don’t really talk to: it does its job, it does it fine, but you don’t want to spend any more time with it than you have to. I wouldn’t tell people to avoid 365 at all costs, they’re are just much better options, especially if you’re looking for excitement or bonus offers to keep you engaged. 365 is perfectly usable & there are definitely worse sportsbook apps, but this is certainly the least “fun” of the multiple different sportsbook apps I’ve checked out..Version: 8.73.0
✓ Wont let you withdraw winnings.I really enjoyed this app when I first got it. It was easy to use, easy to load money onto, and all around a great betting app. Once football season was one I was trying to withdraw my winnings (until baseball season officially starts) but my bank isn’t one of their offered banks and they wont let me even withdraw the winnings onto the card I used to load money into the account. When I contacted them the only “help” they could offer me was to start a bank account t with one of their approved banks… I’ve had my bank got 13 years… Should definitely be stated when you sign up that all winnings have to be withdrawn through an approved bank from their list of banks… very poor customer service and all around bad set up for a betting app that wants to compete with some of the better apps out there. Should really look into slowing the use of Venmo or PayPal like most apps. This is ridiculous..Version: 8.78.0
✓ Honestly don’t recommendOnce your done with the sign up bonuses just use another app, they have horrible customer service , also they have kept my referral bonus several times claiming we must have done something wrong even tho after the first two I made sure everything was done correctly and still wouldn’t give me it as they said “they can’t see why they just know the system works and if I did it correctly I would have it so obviously I did something wrong” even after trying to prove it and proving it they “weren’t” able to credit me. Complete hoax and somewhat iffy considering they also don’t have many withdrawal methods..Version: 8.81.0
✓ TERRIBLE HATEFUL PEOPLEMy wife called in because they refused to let her withdraw the money that she won. They made her sending all sorts of supporting documents for absolutely no reason which she sent in anyway. Over a week later she still couldn’t withdraw the money so she called in to see what was going on. The first person hung up on her in the middle of the call for no reason. The second person accused her of being a man trying to pretend to be a woman, even though she kept giving them all the verification that they requested. Obviously, this upset her very much and made her cry. Once he accused her of that he hung up the phone on her and they locked her account. Now the money we won we can’t withdraw or get to the account. Don’t use this app they will let you deposit all the money you want but withdraw it in the same bank no matter how much you give them. And when you call them about getting your money. They will be unbelievably rude. I wish the call was recorded I still can’t believe that happened to her. Terrible people and company..Version: 8.74.0
✓ Dialup of sports betting.The initial sign up bonus is what got me to use this app. The interface itself is very slow and sometimes completely unresponsive so if you’re thinking of placing live bets, this is not the site for that. Sometimes it will track the progression of a bet, but most times it will not give you any information on how your bet is playing out and you have to use outside resources to keep track. The biggest issue I have is a bet that I won was settled as a loss. I contacted customer support, showing them my proof and got a response validating my proof just for me to never get a response after that or get the issue resolved after admitting they were in the wrong. They’re intentionally being slow with their interface to maximize profits by slowing peoples ability to place and cash out bets accordingly..Version: 8.124.0
✓ Don’t Waste Your TimeB365 offers more prop markets than any other sportsbook in New Jersey. Frankly that is about all they have going for them. Their app functions like it was made in the 90s. The most basic, important functions such as geolocation technology don’t work. That’s a significant problem for a business that relies on this technology to accept bets. When you go to place a bet, you’re prompted with a “confirming your location” message. Screen fades to gray. You wait & wait. And nothing happens. It just perpetually checks for your location. Doesn’t matter if you’re connected to wifi or not. I’m an iPhone user, & this technology works flawlessly on competitors’ apps. Bottom line: If you enjoy *scrolling* endless menus of props, B365 is for you. If you actually intend to place said bets, specifically on a mobile phone, then don’t waste your time. In an industry saturated with competition, user experience is important to get right. And B365 fails miserably..Version: 8.59.0
✓ DON NOT USEI downloaded their app because they had the promotion where you bet $1 and got $365 in bonus pets. When I got the $365 I placed three bets one of them was a three leg parlay for $25 that would’ve paid out about $150 the second one was a six leg parlay for $5. And the third one was that same parlay but I made it a round robin for $40. I tried to sign in about an hour later and they said my account was suspended. It just seems real shady that once I gave them all my information, my Social Security number and access to my bank account. I’m locked out. I also got a notification that my information was leaked and that I should start changing passwords to certain accounts after using this app..Version: 8.110.0
✓ DONT DO ITI read the reviews and seen everyone said the same thing. You get in. Get your free $365 then after a few winnings you try to deposit and BOOM can’t log in. Forgot password. ERROR ERROR. I even wrote it down bc of the reviews and says error. Created new password Error. What’s crazy my husband and I set up the accounts same exact time and he got locked out exact same time as I did. So now our winnings are stuck on there. Good luck to the people who do actually win and get their winnings. But I’d stay FAR AWAY. Go with FanDuel. Been playing on there for weeks with absolutely 0 issues..Version: 8.121.0
✓ I actually feel bad…I don’t understand for the life of me, how these books like Bet365 are failing to realize the things they need to improve and how they seem to think giving out welcome offers is suddenly going to bring them real customers/players that they can RETAIN. It’s like the people at the top running things, have no awareness whatsoever about the things that matter, instead they think people are going to ignore all the little stuff and just play… when there are clearly MUCH BETTER books and apps to spend real money on. They face massive competition, yet put out a product like this? How about trying harder and caring more, and put money into your app and design and technology, rather than giving it away to people who just want to win some money so they can withdraw and go play their winnings on a better app or book..Version: 8.59.0
✓ Denied before ever placing a betI’d advise not to use this book. I opened an account didn’t use the book at first then lost my sign before ever making a bet or deposit. So I contacted support they ask me for all my information then proceed to tell me my accounts been canceled and I can never have an account with them in the future. I’ve never heard of someone built on making money deny money but this book clearly doesn’t care about their customers. I can only imagine running into a problem with a bet or payout. If this is how they treat you before becoming a paying customer. Hope you take this in consideration when choosing what books to use. STAY AWAY FROM THIS BOOK!.Version: 8.99.0
✓ Horrible InterfaceBet365 covers up a lot of its faults with a nice sign up bonus. Anytime a player is injured or doesn’t play they reserve the “decision” to void the entire parlay. Cash out option is a scam, they offer you a cash out and then you have to submit it for a review before they approve it. Player milestones is the best feature they have but more times than not they will find a reason to keep your money. The rules they hold themselves to are extremely loose and change at their discretion, zero to no integrity on their part. Advice, spend your free money and then delete the app. Black hole!.Version: 8.81.0
🙂 Bet365 - Sportsbook Positive Reviews
Bet365 - Sportsbook works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Bet365 - Sportsbook.
⛔ Bet365 - Sportsbook Problems
