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SimplePractice Client Portal App Complaints & User Negative Comments 2024
SimplePractice Client Portal app received 30 complaints, negative comments and reviews by users. Have you ever had a bad experience using SimplePractice Client Portal? Can you share your negative thoughts about simplepractice client portal?
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SimplePractice Client Portal for Negative User Reviews
✓ LoginLogin is an issue since last update. Just needed to mention it. I missed an appointment because I couldn’t log in..Version: 1.10.3
✓ Chat doesn’t works.Unfortunately, my counselor send me some information through the chat but there is no way I could find the chat. I’m not sure if is a glitch or is be I’m using my cellphone or is only for a website feature but I just can’t use the chat. Update** After developer reached out to me asking me to go through “The help center to navigate the app from the menu” I’m pretty sure they did NOT understand that the “Chat Box” doesn’t appear anywhere… I’ve tried several times to located it, I even turned off and on the chat option on the configuration and still nothing..Version: 1.10.3
✓ Can’t even sign inI have to enter my email to be sent a log in link, which is expected because that’s how the site works. However, the link just takes me back to a web page telling me to install the app so I’m stuck using the browser version. I’d be happy to amend the review once some kinks are worked out, but as of right now, I can’t even log in..Version: 1.10.3
✓ ScheduleWhen trying to book appt it flips back to todays date making it impossible to schedule.Version: 1.10.0
✓ No Message FeatureI do not know what happened but the app suddenly no longer has a messaging feature. I really need the company behind this app to get serious and fix simple issues to this app. I received a message from my provider and I am unable to view it because there is no longer a message feature for me to see. The promblem persist no matter the browser I use..Version: 1.7.0
✓ Login broken on iPadCan login on mobile but not iPad.Version: 1.10.3
✓ App is glitchyIn the past I sometimes wouldn’t get an email verification. The newest glitch is that every time I try to select an appointment, it kicks me back to today’s date.Version: 1.10.0
✓ Messages won’t sendMy messages are failing to send. And have been for a week..Version: 1.3
✓ Glitches and crashes constantly.Sometimes this app works as it should, and sometimes it crashes repeatedly and you can’t make any appointments. Seems to be more of a hassle lately..Version: 1.10.1
✓ Scheduling issueIt’s been said, but when trying to schedule a new appointment, I’m getting kicked back to today’s date. Also, why can’t I make a support ticket? I hate to come here to say this because it’s a good app usually, but I don’t see any other way to report a problem..Version: 1.10.1
✓ Mostly goodGreat app besides one major annoyance. It’s ALWAYS logging me out. If I have it to unlock with FaceID, there’s no reason to log me out every few days. Ugh.Version: 1.3
✓ Appointment scheduling glitchingI cannot schedule an appointment because it resets back to todays date. It’s very frustrating!.Version: 1.10.1
✓ Appointment scheduling doesn’t workThe appointment scheduling function hasn’t worked for weeks. Have tried logging out then back in and deleting and reinstalling app. Makes it pretty much useless..Version: 1.10.1
✓ Can’t access last profileThere’s no tech support and I can’t access the last profile on the page because it’s hidden behind a screen to sign out if the profile doesn’t appear. There’s no way to delete a profile that’s no longer needed. Please fix!.Version: 1.5.0
✓ Just use a password like everyone elseThis having to get an email link instead of setting a password is the dumbest thing I’ve ever dealt with. It actually makes it hard to see info across another device when the one time link no longer works, you need another one, but your email is on a delay to not hammer your server before you can get the email. Just found Face ID/ pin is an option, but Face ID just crashes app and then you need another link whether set to delay or not. Pin seems ok for now, but doesn’t solve issues on pc..Version: 1.6.0
✓ Missing Add to Calendar FeatureApp initially looks like a nice mobile version of the website, but there’s no Add to Calendar feature at all which is quite inconvenient..Version: 1.8.2
✓ Appointment SchedulingThe app is practical and straightforward when it works. The messaging feature and ability to receive attachments is helpful. Lately though whenever I try to book an appointment for a later date the system keeps reverting back to today’s date. Makes it impossible to book an appointment….Version: 1.10.1
✓ Doesn’t work well with iPadThe sign in via e-mail requirement does work on iPad. When you click the link in the email it does not open in the app, it goes to a browser window which does not work..Version: 1.2.1
✓ Please fixWhen I try to book an appointment it resets to todays date..Version: 1.10.0
✓ No scrolling... Can't get inMy custom keyboard must be bigger. When I enter my email address, the screen won't scroll so I can hit the submit button. I can't get in to see what the app is like..Version: 1.4.2
✓ App accessI haven’t been able to get anywhere with the app since the new year. I can sign on but it’s blank. No ability to change credit card information or email or look up documents. Says internal error, which seems to be the case with the actual facility that uses the app too. They don’t answer the phone or return calls or emails. But they’ll take your money and still screw up your stuff..Version: 1.10.3
✓ APP Needs background OptionsApp Needs More Functionality and to have background settings & options like other apps have. Other apps you are able to blur backgrounds or select a blank background..Version: 1.8.1
✓ How do you add insurance information?There is no way to add insurance information.Version: 1.10.3
✓ Fix the sign in problem.The sign in is so glitchy. Fix it..Version: 1.9.0
✓ Even the name is lame.Here's a novel idea.. instead of naming the app "Client Portal" call it "Simple Practice".Version: 1.11.1
✓ Unable to ScheduleI’m unable to schedule an in- person appointment using the app. When I try to do so, it gets stuck on one particular date and will not let me schedule another date. For example: I select 01/19/24 and it opens 12/12/23. No matter which date I select, it opens 12/12/23. This isn’t happening when I select video appointments..Version: 1.10.1
✓ Client App worse than the website (which is horrible)1. Website: no real email messaging, just texting. Could not even find messaging on app. 2. Billing: had to ask practitioner to delete outdated payment info; could not do it myself. 3. Got an automated email that said the link expired tomorrow at 3am (for those up at 3am: stupid), BUT the link had already expired. 4. Got an email saying I had a new billing document, but billing just showed (supposedly) unpaid bills but no balance (took me a while to find balance (go to more bills: stupid)), BUT I had paid everything yesterday. 5. Website wastes 1/3 of screen with nothing instead of giving you the biggest possible viewing of you practitioner so you can see their facial expressions. 6. Website: if the client shares their screen, it goes to a thousand mirrors effect first. 7. So many more bugs..Version: 1.8.1
✓ BRING BACK THE BUTTERFLYThe new app icon is so bland and boring. i loved the butterfly. bring her back! bring her back! bring her back! please love, everyone who wants the butterfly back.Version: 1.11.1
✓ No access to superbillsApp is fine, but no access to superbills means I need to go to the website every week.Version: 1.10.3
✓ I wrote a review but it was not printed. MR Susan does care like she says she does.Susan does not care and won’t let past clients return. She is selective on who she will see as a client.Version: 1.9.0
🙂 SimplePractice Client Portal Positive Reviews
SimplePractice Client Portal works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact SimplePractice Client Portal.
⛔ SimplePractice Client Portal Problems
