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Alias: sell sneakers + apparel App Complaints & User Negative Comments 2024
Alias: sell sneakers + apparel app received 71 complaints, negative comments and reviews by users. Have you ever had a bad experience using Alias: sell sneakers + apparel? Can you share your negative thoughts about alias: sell sneakers + apparel?
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Alias: sell sneakers + apparel for Negative User Reviews
✓ Scamming SellersI sold a pair of shoes 2 months ago and I haven’t received the funds. They claimed they successfully sent it but when my bank asked them to do a trace & recall the payment because I haven’t received it. They refused & wouldn’t give any explanation as to why..Version: 1.18.1
✓ TRAINERS MISSING IN TRANSITIF YOU WANT YOUR TRAINERS TO GO MISSING USE THEM.Version: 1.20.1
✓ HorribleCalled my authentic Yeezy foam rnr’s fake then charged me 35$ for shipping. Horrible customer service as well..Version: 1.26.3
✓ Worst app out thereI tried listing travis scott shoes payout listing was 1440-740 how am I going to price it above 1440 and below 740 at the same time?’bbbbbvbbeibeodne.Version: 1.26.3
✓ 2 months for payout?!?!After 2 months of fighting with their costumer service they finally able to pay me out for selling 2 pairs of shoes. Please avoid using this app if your not in The USA just use StockX! It’s miles better and I’ve never had issues with them..Version: 1.15.1
✓ The app is disapointingThe app is terrible honestly. You can’t even search for your orders or listings on the app, you can do this on the goat app. All this app does it make it look fancier for sellers. No added features, in fact it’s worse then selling on goat app. Your orders are not listed in order by date, rather it seems they are random and could be weeks apart. If you sell a lot this is terrible for spreadsheets and such. This app is overall trash, it’s like they didn’t even try..Version: 1.6.0
✓ Scammers!!!STAY AWAY!!! I’m not the only person with this problem they lie about your box damaged so they can pay you less or charge you to ship your shoes back and give you no options for insurance on your package or show you photos of so called damage complete scam and no one to call honestly sell you shoes to anyone else this company charges you 10% to practicality do nothing are the absolute worse and I’ll make sure to let everyone know it..Version: 1.16.0
✓ DAYLIGHT ROBBERYI dont think I have ever seen this aggressive fees for just shipping your shoe back. Also customer service is completely useless . Do yourself a favor and use GRAILED..Version: 1.19.0
✓ Great concept but needs some workI sell almost all of my shoes on Goat and have a seller score of almost 600. Alias is really useful for being able to see more sale data especially for used shoes which is primarily what I sell. However this app is really buggy. Currently I am having an incredibly frustrating issue for my goat storage listings where the inner angle photo disappears when I am submitting them for sale, but I cannot retake this inner angle photo because I don’t have the shoes with me, they’re in goat storage at their facilities which is the whole purpose of doing goat storage flips. I know the photos are there because relisting used shoes in goat storage uses the same photos from when I bought them including the inner photo except it disappears when the shoes reach goat storage. I have had this happen 4 times in the last 2 weeks and the goat employees don’t seem to understand what I am talking about when I email them. Overall I love goat and believe it is infinitely better than StockX and I feel like alias is an amazing idea but it needs a lot of work..Version: 1.8.0
✓ WIERDI’ll say this I’ve made close to 30k with this app and I’ve been on it when it was a beta program what I will say in the beginning it was sweet shoes arrived the next day payout within a hour….but now? They nit pick everything but goat will send you shoes with flaws but they won’t accept them? It’s not hard to see the bait and switch customer service is a JOKE and on top of that the fees are insane the app itself is good but the people that work there are idiots.Version: 1.26.3
✓ Same issue as othersI’ve had the same issues as others recently having had their items returned as “replicas”. I’ve sold hundreds of items on Alias/goat and have receipts from the stores I’ve purchased every single one of them to back it up, but their team has gotten to be awful. GOAT on 4 occasions have sent me b-grade stamped shoes and fought me on returns for allowing these through when the purchase wasn’t for b-grade items. They really don’t check things well and their authentication methods are suspect at best. Look at Goatgroup as a whole and it becomes pretty obvious that they’re the worst to deal with, I’d take my business to StockX or eBay before ever buying on GOAT or selling on Alias, I’d rate 0 stars if I could..Version: 1.28.1
✓ Ok app - bad service with no explanation of issuesApp itself works great! List your shoes and sell your shoes. However, be forewarned you are at the mercy of them deciding if a shoe is new or not. A new shoe is a new shoe, not that hard to determine. I sent brand new, deadstock, and unworn shoes and my sale was cancelled and I was charged shipping back to me. I have reached out multiple times to receive and explanation and sent pictures of every part of the shoe to get some sort of reason why they were determined unfit for sale, to no avail. Be forewarned it may not be as straightforward as it seems..Version: 1.18.1
✓ Terrible BusinessAfter dealing with GOAT for year having no problems, I started selling more sneakers and now having issues with every sale (New & Used Sneakers). I have photos of everything I ship out to them and I always get (Damaged Box, Wrong Sizes, 2 Left Shoes) but when I receive the item back there are no flaws or anything. I don't understand what has happened over the past year but I do not recommend using this app to sell anything..Version: 1.15.1
✓ “Thief’s”Sent them 5 pairs of trainers, 4 verified and done quickly but 1 of them …. Don’t get me started They claim it had a “odour” and is “worn” while I am a size 9.5 the selling trainers are a 5 ! They have not been touched and as I can see more than one person is saying the same thing. They are crooks and to simply put it keep your trainers hostage “unless you pay us “$19 to send it back to you” I am disgusted as I have sold in laced, StockX and all other Platforms and not once in my life had it not been verified ! Do not use them !.Version: 1.15.1
✓ Terrible: Never selling with them againI ship my supreme sweater off to them. Then get notified something is wrong with verification. Turns out they said it was “tried on”. Meanwhile, never have I ever tried this sweater, to top it off, it’s not even my size. Then they ship my sweater back, not only is it packed like garbage but the supreme sticker is missing. So at this point I’m questioning whether or not this is even the same sweater I sent in the first place. It’s giving scam..Version: 1.28.1
✓ IrritatingUnless you are from the US you will have a hard time getting ur money. Once i get my money ive been waiting for since april 6th and it is now april 29th ill never you this garbage app every again. Customer service is so delayed and you get a new person to talk to like every reply u send. Having to re explain, absolutely terrible. If i could give this app zero or minus stars i would..Version: 1.15.3
✓ Really bad customer service with AliasCustomer service is extremely bad. Still currently an unresolved problem with cashing out. Joint accounts with Goat and Alias users seem to have some type of interference where you cannot cash out what you sold. It’s been 1 week and the turn around type with responses are 2+ days. Very disappointing. As far as ease in using the app, it’s good. 2 stars because the lack of customer support..Version: 1.2.0
✓ Good app, Poor customer service.The app is great, works well and is a good platform for selling shoes and apparel. However the customer service is poor. There is only one way to contact them and that is through submitting a ticket which so far has taken 5 days. The only response I have got is an autogenerated message saying that they are having delays in responding due to high volume of tickets. They need to have more than one way to contact them or make the system way more efficient than it is. It’s not good enough..Version: 1.18.3
✓ Worst costumer service everSo I finally get lucky on SNKRS for once and I look and I could get some good money from them so I list them and boom the next day they sell. A day later I bring them to ups to ship. They get there and they say that the box is damaged. Understandable, because sometimes shipping clmpanies might damage shipments. But now it’s been almost a month and they won’t send my shoes back, made me pay 10 dollars for return shipping, and won’t tell me what is going on and taking so long. Just use StockX or find a local retail store if you want to actually make some money.Version: 1.9.1
✓ High standards for sellers and subpar product provided to buyersIf alias is going to consistently say that my well taken care of DS pairs I've sold through their app aren't up to their standards because of ghost "scuffs" that simply aren't there or for being "tried on" (Guess what alias sometimes shoes are unboxed and reboxed to take photos for selling on other platforms. My shoes aren't unds'd just because I didn't fold the tongue and laces back into the box the exact same way as the factory after taking pictures for sales listings.) I feel like if Alias is going to hold us sellers who are literally making them all of their money to such high standards then they should probably at least take care to protect shoes when they send them out to buyers so that the box doesn't come crushed due to them being lazy/ cheap and using barely any packing paper. The fact that Alias doesn't even try to protect the goods they're shipping to us is more than enough to let me know they don't care about any of us consumers or seller. I will be moving all of my sales and listings elsewhere from now on. 💁🏻.Version: 1.18.2
✓ Uk seller price capLayout is great, looks user friendly but my gripe is the same as when using the GOAT app, UK seller prices are capped at $750. No good if you’ve got grails that’s sell for 3/4 times that amount. Makes no sense especially when other apps don’t have this price cap. This needs addressing ASAP. I would have tripe amount listed if this was corrected. Buyers are missing out!!.Version: 1.9.0
✓ Took my sneakersSold some sneakers on here, Alias lost my package and after a long process to a non responsive customer service, I was told there was nothing they could do lol.Version: 1.27.0
✓ Unpredictable appYou have used this app for a while now and I have been generally happy with the app but recently I had a number of orders cancelled for no reason at all mid way through being transported to the verification centre. Not happy at all.Version: 1.15.2
✓ The app is fineHowever, the company's shipping policy is extremely confusing. It has no clear policy about a lost package. They force the sellers to use UPS, which is not accessible to everyone. What's even worse is UPS often loses packages. Then the company cancels your orders and penalizes your seller score. The sellers are being put in an extremely unfair position. I'm not a transitional sneaker reseller. I alway sold dead stocks that were already way below the MSRP. Besides losing money on these stocks, I had to deal with complete lost packages due to the irresponsible behaviors from UPS and Alias. What a terrible duo they are! I already quit..Version: 1.20.1
✓ They have taken my shoesSent a DS pair to them for a sale and they have said there is an issue with verification but after 5 days still no feedback so it seems they have just taken my shoes!? I am sad to say this is a dangerous app to use as they don’t get back in contact with you. So you maybe left without your items . Be carful when choosing to use this app!.Version: 1.11.0
✓ FeesThe amount of fees they take from your sell on this app is crazy. They charge you an automatic $20 “seller fee” and then two extra fees just to take away from any profit you have left. Ridiculous..Version: 1.15.1
✓ あなたのお母さん!“This phone app is FAKE NEWS!” -Donald J. Trump, 45th President of the United States.Version: 1.13.3
✓ Fk this appDoesn’t even let me sign in to my goat account I’ve tried for 2 days changed my password three times doesn’t seem to want to work.Version: 1.26.3
✓ THEY STEAL YOUR SHOESAs soon as you ship your shoes through they cancel your order and can’t get them back.Version: 1.26.2
✓ Too basicThis app will not let you mass delete products. If the items you want to delete are at the very bottom, you’ll have to scroll down. Once you delete what you wanted to remove, it brings you back up and you’ll have to scroll down again all the way at the bottom. This becomes very annoying when you have to delete multiples..Version: 1.4.0
✓ Customer service worstsI have sold my supreme stuff through alias from February and they said it had “odor” so it gonna ship back, but until then i tracking the ups number its say lable was created thats mean they didn’t send my stuff to ups. I sent an email to customer service to ask about how my stuff going, and day by day i just have the answers from them is “ our team are working on time” and NOTHING HAPPENS, WHERE IS MY SUPREME STUFF ????????.Version: 1.15.2
✓ Stupid appStupid app it won’t let you sell as it says your not approved.Version: 1.22.0
✓ Canceled sales with no transparencyThis company consistently cancels sales for “badly damaged box”. Even if you know you sent a perfect box and can provide photographic proof of the condition on the day of shipment, they will refuse to send any pictures of the supposed “damage”. Also, they have no guide for what they consider acceptable, so you really can’t know why they might cancel your sale. I have pretty much stopped selling on Alias unless I have a PERFECT box AND I can sell for a premium compared to other sites like StockX and EBay. Just know that if you sell on this platform, there is a significant chance that they will cancel your sale for an unsubstantiated reason. You must calculate that in to your potential profits when choosing whether or not to sell here..Version: 1.24.2
✓ Shady companySo I sent in two new Fear of God ESSENTIALS tshirts for verification. They emailed me back saying they had to sent it back because it’s a wrong shirt. Charged me $9.01 right away and mailed the first one back without a problem. Next day, I was told my second T-shirt has discoloration, and got charged for $9.01 again. But this time, there’s only a tracking number which never updates any status. I’ve kept contacting them through emails for days now, stopped responding me after the third email. Now I don’t have my T-shirt, don’t have payout, got charged for shipping that doesn’t have anything. I don’t know what to do… What a shady app. I’m surprised that GOAT referred me to sell here, I had zero issue selling there, but alias is just not it…..Version: 1.15.3
✓ Rip offI am not sure who is “authenticating” these items, but I sat on an Essentials sweatshirt for a month and it finally sold. So I shipped it out and apparently they found that the “craftsmanship” was not correct. Whatever the heck that means?! The sweatshirt was bought from PacSun and still had the tag attached. Never worn. Brand new! Now they are charging me $9 to ship it back to me! What?? So now I lost money on it. Total waste of time. I think it’s just their way of making money and scamming people. Because a lot of other complaints I am reading say the same exact thing. SELLER BEWARE!!.Version: 1.30.0
✓ Authentication has gone downhillSomething doesn’t seem right with authentication. I’ve recently had to deal with losing due to cancelled sales loss and being charged the return shipping fees over their authenticators deeming items as used/worn. The items have all been new and fresh out of the packaging to the point the item even has the folds from being new. It doesn’t make sense especially if the items have a certain “washed/vintage” style. Training needs to be updated otherwise sellers will continue to lose. I have proof of purchase for the authenticity and multiple size items as well so I’m not joking around here..Version: 1.28.1
✓ Can’t sell on a app for sellingApprove me for selling and maybe I could actually give the app a review.Version: 1.13.1
✓ Latest update has ruined selling in this platformBefore this update alias /goat used to be my go to selling platform however since this new update it has ruined many things for example the introduction of this new regional and global sales is completely ruining the sellers side to selling . I always used to prefer selling in alias compared to stock x but recently the app is getting worse and worse. I’m planning on moving solely to selling on stock x as the account managers at goat never actually listen to any of the suggestions or complaints that I have as a seller. The seller experience on goat euse to be much better beofre all these useless unnecessary updates were brought into place. Pleases remove these useless updates and bring back the old way how this guy used to run. For now until this changes I will no longer be selling in this platform.Version: 1.17.0
✓ Stolen shoes boxes. Damaged shoe boxes. No support.Thing went smoothly at the beginning. Things turned south when I started receiving notifications about damaged shoe boxes or missing shoe boxes. Sellers only have the option of offering a discount to buyers when a discrepancy occurs. This is completely unacceptable. I spent the extra time and effort to package shoes so I wouldn’t receive notifications of damaged boxes. That didn’t matter. An original shoe box was stolen by an employee at alias. Shoes returned with no box. On top of that, I was charged for return shipping. There is no way to reach a human being at alias. Customer support does not respond. There is no number to call to speak with someone directly. I won’t be using this app anymore. I wouldn’t suggest this app. Beware!.Version: 1.11.0
✓ Trash customer service and authenticatorsI’ve sold almost a 100 shoes with alias and never had much problems. Just recently 3 shoes in one week which all had perfect boxes were marked as “severely damaged”. Ik this is not true so I reach out and ask for pictures and I get no response. I reach out the next day and no response again. Where is the integrity?? Something shady is going on with the authenticators. Then y’all want to overcharge to send the shoes back and when y’all consign them they are marked as damaged box. Y’all send pictures when a shoe is marked as tried on but when the box is supposedly damaged we get no pictures. They are ridiculous and need to hire new members. They were my favorite selling platform but now I’m considering using just eBay and StockX. Fix it!!.Version: 1.16.0
✓ Don’t useSave yourself some money and don’t use this app. Sold quite a few pairs of shoes on here. Always take pics before of perfect brand new shoes and a couple pairs arrived there with mysterious markings that weren’t there before. Or they say brand new shoes are worn when they are not and in perfect shape. I’ve also purchased and the shoes I’ve received are extremely creased but we’re suppose to be new. They then still charge you money to return the shoes when you sell or buy and ding your rating. Very inconsistent verification and customer service is pretty much non existent. Don’t use.Version: 1.16.0
✓ Need a sort settingI love the app and how easy it makes to list everything for people with hundreds of listings but at the same time it’s missing a key feature. I need to be able to search my listing so that I can find the ones I need to take down because I have cross listed almost all of my 1000 listings and when something sells on another platform, it’s impossible to try and find the item on goat by scrolling through all of my listings every time. We need a feature that we can search for our product that we want to deactivate the listing for so that I don’t have to cancel orders every day and lower my score like I have been thanks.Version: 1.10.0
✓ Need better authenticatorsI tried to sell my off white belt on this app and woke up the next morning after selling to find that it was being sent back and I had been charged $10. I then emailed and they claimed it was a replica even tho I had bought it from an actually off white store!.Version: 1.28.0
✓ Slow slow slow very slowThe slowest payout process of all sneakers app average of 2 weeks with shipping process if your from canada try StockX instead 30x faster. And communication way easier than goat-alias…….Version: 1.20.1
✓ RespondActually approve my phone number so i can start using this app?.Version: 1.14.0
✓ Can’t sellWon’t approve me and can’t sell anything.Version: 1.15.3
✓ JokeI never write reviews but my whole experience with this app has been a complete joke, so much so that I feel the need to express my disappointment. I sent shoes is perfect condition both sneakers and box. When received for verification the box was “badly damaged “ which could not be further from the truth. Unless of course they damaged it or the shipping company did. I contacted support but so far nothing yet. These people working there need to get it together because there is something shady about all of there bad reviews with the same concerns….. and Alias is the common denominator. GET IT TOGETHER!.Version: 1.13.3
✓ Customer serviceOn two different accounts I received two different errors. First error I was told the shoe I sent was the wrong size for the order, with screen shot proof they claimed I was wrong. I let that one slide. Second error was the “original box”. The box that comes directly from the manufacturer isn’t the box they’re looking for. It’s original if has the sku they’re looking for. I contacted multiple manufacturers puma and nike. Both said it’s no such thing. In attempts to resolve these issues customer service was horrible with communication and seemed to either be 16 years old or a autobot..Version: 1.15.1
✓ Good until they stole from meI’ve used Alias to sell the majority of my sneakers mainly due to my loyalty to GOAT. However a recent mishap has me extremely concerned about their legitimacy. I sold some Travis Scott 6’s on here and they falsely marked them as fake then “lost” the shoes. It’s clear to me someone saw them, falsely marked them as replicas and took them for themselves, thinking they could get away with it. Well they did, Alias did nothing but give me $100 back on my $400 sale. Gee thanks. Top things off I got the worst customer service rep ever, “Asia”. Just the worst..Version: 1.25.0
✓ Wish I Had Read the Reviews FirstI had a really horrible experience with Alias. My completely new item was rejected by their sham of a verification team. When they sent it back to me, they mysteriously forgot to include all of the accessories I had sent with it! When contacting customer support, the person I was talking to took 3 days to respond every time, and couldn’t even keep our conversation straight. He started talking about shoes, when my item was a sweatshirt. I ultimately got the return shipping comped, but my accessories were still stolen and I wasted my time on this. I also still had to pay the cash out fee for my refund. Just use a different app, it’s not worth the headache..Version: 1.14.0
✓ Worst app for sellersI sold two items on the 31st of January and 2nd of February. I cashed out that money instantly, it has now been 18 and 16 days and they still haven’t paid me. The support is absolute garbage, they don’t even have a number you can call. I’ve been emailing them for my money over and over again and I’m just not getting paid. They owe me over 500$ and are not paying me with no support. Seriously this has to be the worst app ever, I make less money on stock X but at least they pay they’re sellers..Version: 1.15.1
✓ STAY AWAY FROM THIS APPYou can put steel around your box to prevent damage and they’ll still say badly damaged box they are such liars because they don’t provide you with picture. Therefore they are a scam company and taking your money when they offer you to discount the item for the buyer smh do better. DO NOT SELL ON THIS APP.Version: 1.15.1
✓ Would not use if you paid me to.I will start with the list of issues with alias and goat and why they are trash. 1) fees. $5 fee every sale, 9.5% every sale, 2.9% cash out fee. 2) buyers put bids up on goat and the same people but items for sale on alias to there by manipulate the lowest price shoes and highest bids. StockX does not allow you to do this. 3) no recourse when people fill your bids and never ship the item. I’ve had this happen 20 plus times and my order history documents it all. 4) these authenticators will tell you issues with a badly damaged box so you have to offer a discount on the sale or pay to ship it back to you. They do not provide photos. Box could be damaged by poor shipping policies at shipping companies especially around holidays when they are busy and throwing boxes around or stacking them sky high. They do not offer insurance on damaged goods so as a seller you take the loss. 5) customer service is garbage. They send generic emails and do not care at all about their customers. ~I will avoid this app and the goat app like the plague. I rather burn a pile of money then ever give these crooks another dollar..Version: 1.13.3
✓ Cant sellDeclines card so can’t sell.Version: 1.26.2
✓ Scam Goat was betterSent some aj4 breds. Got lost and the customer service never responded back. Pathetic app.Version: 1.14.0
✓ Declines card - what idiots made this appZero.Version: 1.29.0
✓ Worst experience while attempting to list an itemPosted a listing only to have it rejected and removed due to “incorrect sku #” even tho Goat had the same sku# listed. After that, the listing was rejected again for inner/outer pictures. Corrected issue only to have it rejected for another reason. I’ve been going back and forth with them about 5 times until I realized certain photos are getting deleted after uploading a new one. Not sure if it’s the app or someone being petty intentionally deleting photos..Version: 1.24.1
✓ This is a 5 star app with a 2 star functionI’ve been selling on GOAT for years. When moving over to Alias, they improved on many aspects from the GOAT selling process minus 1 thing: NO Inventory search bar. PLEASEEE update and make it possible to quickly search through your selling inventory. When having to scroll through hundreds of shoes and no ability to easily maneuver, it creates cause for many canceled orders. So please PLEASE create a search bar for selling inventory.Version: 1.8.1
✓ DO NOT SELL ON ALIAS!I sold two shoes back in April 2023, they had arrived at their authentication facility early into May 2023. I quickly realized that the verification process was taking longer than I felt it should. I reached out to customer support and spoke with someone named Asia M. Through email for going on TWO MONTHS now. This afternoon she informed me that the packages are “lost” and they will not be pursuing an investigation. I provided drop off receipts for my items and tracking shows they were in fact shipped to the destination. Alias app also confirms that the items ARRIVED at the facility and were waiting verification. This is straight robbery. AVOID AT ALL COST!.Version: 1.26.1
✓ Scandalous companyWARNING BEFORE YOU USE. First you list an item. Then you sell it. But you have to use their shipping label. If the Item gets lost in mail. But you and your account get a strike and get threatened with suspension for not completing the sale. They blame you for the shippers issues that they make you use. Now you’re out of the item you tried to sell and you got no money. Plus your account can be suspended. That was just one review from a seller. No thanks app gets one star. The exact same thing happened to me. Fake company scamming your shoes and your money. I can not recommend this application to any one. Customer service is a joke. It’s all through email. I don not recommend at all. BEWARE you have been warned..Version: 1.13.2
✓ Don’t do itHello, I am very disappointed with my experience with Alias so far. To begin with I bought an essential hoodie from GOAT and the sweater was too big so then I proceeded to try and sell the item through Alias. When I got an offer, I accepted the offer and then shipped it to Alias for verification as instructed. My sweater was then shipped back to me for issues concerning it being a replica. I wrote Alias to inform I bought the sweater directly from the GOAT app so therefore it could not be a replica unless GOAT sales replica items. Alias’s response was to have me take pictures of the sweater once I received it for verification purposes. After sending pictures via email Alias said they where able to verify authentication and told me to ship item back and once recieved they would refund me the money to my account. I shipped the item and still have not received my refund. This whole process has been nothing but a headache. What makes things worse is that all communication is through email according to them they do not have anyone you can speak with over the phone..Version: 1.26.3
✓ STAY AWAY FROM THIS PLATFORMI sold a pair of shoes on this platform. The courier lost my shoes. Alias failed to make a claim with the courier in time and as a result I lost out on my payout and shoes…terrible company …stay away!!!.Version: 1.15.1
✓ The slowest customer service for the size of its companyI’ve had an issue withdrawing thousands out of my money out of my account for more than a week and it just doesn’t seem like they care. It’s literally a technical error on their app and I can’t take my money out because of that. Their customer service replies at the most awkward times, always many hours after I send. I’ve sold so many shoes on here and I have other issues that I can handle but not even being able to take my money out?? 🤦🏾♂️🤦🏾♂️🤦🏾♂️.Version: 1.12.4
✓ Terrible App LatelyI use Alias to consign my sneakers, lately I’ve been having an ongoing issue for over a week now nearly two weeks! I’ve been contacting/emailing “support” and I get the same guy “Edmond Wei” stating my issue has been fixed when clearly it hasn’t. I’ve been attempting to ship some sneakers back to me from consignment as I found a buyer locally, well alias/GOAT is refusing to ship the item back to me! Idont know if it is a glitch in there system but I keep getting a message stating it’s a payment error and to call my financial institution! I’ve been doing that for over a week and a half now! Customer support keeps replying saying that my account has had the hold removed but I still cant ship my sneakers back!! They’re literally stealing my money!! I can’t give it a half a star but if I could I definitely would!.Version: 1.26.3
✓ It’d be nice if you actually are able to sell your shoesI sold items to both GOAT and stockx on the same day, and shipped out both on the same day (Sunday) My shoes arrived at both GOAT and stockx warehouses simultaneously. Stockx already verified and sent me my payout last night. GOAT/alias still have my shoes sitting in their warehouse awaiting verification. Usually it was the other way around and it would be GOAT the ones verifying and paying out faster than stockx. Ever since I downloaded alias my whole experience with GOAT has been garbage. I still have a pair of fragment 3s sitting in their warehouse for almost a month, because they refuse to ship them back to me after verification failed due to yellowing defects. I reached out twice and I got the same response saying they’ll consign the shoes instead. If you downloaded alias and already linked your account them you’re pretty much screwed because now you won’t get money nor your shoes.Version: 1.6.0
✓ Great idea but this place needs a-lot of workTried to sell a brand new item (TS x PlayStation sweater collab) Item is new, tried the item on once, didn’t fit, repackaged and protected until I was able to sell, packaged it safely and left a note for the buyer with the same information, sale was denied because this terrible app thinks that means it is used and they are canceling the sale as well as charging me for return shipping. Don’t use this seller as they do not have any common sense nor do they care about either the seller that used their service or the buyer that was excepted to Receive their purchase..Version: 1.20.2
✓ Not worth linking goat account.Goat app has been my absolute favorite app for buying and selling apparel, I have been selling for over 2 years. After I download the Alias app a pair of shoes I sell get rejected and get sent back to me. The address I gave Alias was mysteriously gone and a completely random return address appeared was entered. My shoes are now sitting in a post office for 4 days because the address is incorrect. I contacted support before the package was even shipped to make sure it was the correct address and they told me it was correct. I then go to USPS after waiting multiple days on an update and they tell me that they can either ship the package back to to origin and have it reshipped to me or I can pick up on a time frame that is unable to co-exist with school and work etc. extremely disappointed with customer support..Version: 1.6.0
✓ Something Shady HereThey had me bring in a pair of sneakers which they said was sold. They held up the sale saying there was an “issue with verification.” A day and a half later they email me that they refunded the sale saying it was the wrong SKU or size. They relisted it exactly the same way I delivered it so the whole premise seems to be very suspicious. On top of that, the only return options are for me to pay $10 for return shipping or leave there for consignment. Something shady is happening here!.Version: 1.10.0
✓ Not recommendI had a bad experience with this app. I sold a pair of used 9.5/10 AJ 1 shadow 2018 bought on nike app with receipt . Few days later I got an alert from the app saying I got and issue with the shoe authenticity. The reason they gave me was the glitter 🤦🏻 The authenticator didn’t pass saying the wasn’t real because the glitter when we all know glitter in J 1’s was a thing those days. I went back and forward couple of times with customer service on this absurd. They change the issue from the glitter and saying that the shoe didn’t passed authenticity because it was used. The shoe was posted as used!!!!🤦🏻They ended asking me to mark down the price of the shoe. 🤦🏻🤦🏻🤦🏻 it looks like it was the same authenticator trying to get the shoe for the low low. I ended asking em to send back my shoes. I sold em on goat app no problems. So if the shoe was fake? It wasn’t , How passed goat? Just avoid this Alias..Version: 1.20.1
✓ Where my moneyI have sold to Alias many times before but this just happen recently, I sold 5 pair shoes to them and they all the same 4 it pass away and get money but 1 pair got stuck and it said verify issue???? Brand new box/ got from Nike what issues can it be and for 2 weeks i have messaged them on support over 10 times no reply and no update for my case..Version: 1.11.0
✓ Don’t recommend selling nor buyingI sold my first pair of Jordan's on alias and I’ve had such a bad experience. It’s been 2 weeks since I dropped off the package and it still hasn’t been verified at the warehouse. I’m supposed to cash out quickly have this go smoothly. Yet it’s taking forever and I get no updates on what’s happening. Sadly at the same time I’m also struggling with some shoes I bought on goat. They are taking forever to get here. The worst is I don’t get no estimated delivery date so I practically can’t work with anything here..Version: 1.8.2
🙂 Alias: sell sneakers + apparel Positive Reviews
Alias: sell sneakers + apparel works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Alias: sell sneakers + apparel.
⛔ Alias: sell sneakers + apparel Problems
