- 93.7LEGITIMACY SCORE
- 94.2SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Kuda - Free transfer & payment App Complaints & User Negative Comments 2024
Kuda - Free transfer & payment app received 44 complaints, negative comments and reviews by users. Have you ever had a bad experience using Kuda - Free transfer & payment? Can you share your negative thoughts about kuda - free transfer & payment?
Please wait! Kuda - Free transfer & payment Facebook comments loading...
Kuda - Free transfer & payment for Negative User Reviews
✓ CriticalThe app keeps crashing each time I try to log in, you guy need to do something about it and fix the bug.Version: 1.935
✓ CanadaPlease I would like to know when you will be adding Canada so I can get my confirmation code has I need it to set up the account.Version: 2.00212
✓ Mandatorily Collecting Unnecessary & Worrisome Sensitive DataWhy are you collecting details about people’s income, employment and livelihoods, and making it mandatory? Users can’t access the app and consequently their funds unless they provide these details. That is wrong. Very wrong. It’s tantamount to holding people’s funds to ransom! You need to explain what you’re collecting the information for, how you are using it and who has access to it. That’s the norm regarding collection of consumer sensitive data, which you are not following. And why do I need to create a new PIN every time I log out of the account or you forcefully log me out after an update? It’s very frustrating. Why aren’t you keeping PINs, then requiring us to create a new one each time we want to log back in after being logged out? Your app has lost its user friendliness. Completely. I now understand what the online complaints are about..Version: 2.0021
✓ This bank is scamI made a transfer to my Kuda account and waited for the money to be on my account but they told me to update the app so I did and was waiting for the money and still don’t receive the money. So I sent other money to see if it’s network issue, the money went in and the first transaction no where to be found. I wrote to all their platforms no response and their lines doesn’t help, Kuda customer care doesn’t help anyone. They only knows how to speak their rubbish English. No help from anywhere that’s how they collected my money. This is very bad. I’ll advice you not to use this bank, it’s not safe most especially when you have issues and wants to contact costumer care, there is no customer care support. Very poor and frustrating bank..Version: 2.002330
✓ Best at Fraudulent actThis has to be the worst of all bank to be recorded in this century. They run a system that go against young Successful citizens, they freeze your account with them immediately they see a lot of money in there and when you go to their office to complain so they can restored your account they’ll call in EFCC, Police or other security agencies to harassed, brutalize you tagging you as a criminal just to plant in you fear to claim what belongs to you and that’s how not turns theirs automatically. Warn your love ones not to partner with them for them not to loss their lives.Version: 1.928
✓ Doesn’t work after updateI updated my kuda app few minutes again and since then the kuda app is not opening anymore, if I click on the app it doesn’t open anymore, I tried using ussd but it’s not working either, been having this issues since I updated my bank app, I called kuda customer care but they don’t pick, I sent couple mails but they don’t respond, all they keep saying is send help@kuda but doesn’t work either. Pls what’s going on with your bank because this is more like a scam and right now I will need to list this on social media so people can start moving their money out of your bank because you people are scam now, I believed this bank before but not anymore, pls don’t use this bank it’s becoming a scam, it happened to two of my friends last week and now it happened to me this morning after update it doesn’t work anymore.Version: 2.00217
✓ Unnecessary Account RestrictionI have been using the Kuda app for a while and everything has been going smoothly until I was asked to upgrade. After upgrading I was asked to sign which I did successfully only for me to find out that my account has been restricted. To remove the restriction, I was asked to type my transaction pin which I did( same pin I have been using for all my transaction) but it said my pin was wrong. How is that possible? Something has to be done about this because this the second time I am experiencing this after upgrading my account..Version: 2.00221
✓ My locked kuda accountMy account is still locked with funds after I uploaded my national ID card and ID number to verify that I own the account with my BVN too I wasn’t let to contact the help centre are they trying to steal my money or what right now I’m not convinient with the situation because I can’t have access to my money in the account and it is very painful they should try and reply customers on all of their platforms pages the mails Facebook and Instagram pages I tried to contact all of these pages for help but seems they’re ignoring that makes me furious.Version: 1.917
✓ Fake appDo not download or use this app its fake. The bank is based in nigeria it has no security and the service is none existent. Your money is not safe and I am still waiting for my money to be returned. Do not trust it’s a SCAM.Version: 1.920
✓ Sign in problemsJust signed up, but can’t sign in. Keep asking me to touch refresh button. Please update.Version: 1.924
✓ Can’t change password to loginSince the upgrade I can’t log into my account because I previously used Face ID and now I can’t even change password to login. Once it gets to the place where I’m meant to do the video stuff, it just reverts back to the previous option and that’s it. It only came up once and I couldn’t do it cos the place was in a poorly lit area without recording and when I got to a good place the option vanished and I can’t see the option again.Version: 2.0021
✓ Useless thievesThis bank might tag themselves as a new generation bank and all but they're working with the efcc against young people. They'll shut down your account without any evidence of fraud, take your money, and have you brutalized by the police for asking for your money back. If there's a minus star, I'll gladly select it.Version: 1.928
✓ Not a proper bankUseful as a backup account but since they don’t offer ATM cards, can’t be used as a main account.Version: 1.931
✓ StealingWell I was sent 50k from Opay since 25th of march and I haven’t received it until now so I contacted your customer service via App and made a complain and they requested for the transaction receipt which I sent to them. After I sent the receipt it took days to reply to me when they reply on Tuesday they told me I’ve received the money that I should request a statement of account which I did behold the statement shows that I’ve received the money but they money is no where to be found in my history I tried to explain to them that I don’t have the money in my history so they can help me trace it again and until now no more response They act like they want to steal my money.Version: 2.00215
✓ Complaint of debit without reversalI did a transaction on Kuda bank last 2weeks and I bought a Apple gift card of $25 and they debited me and did reverse it back till now and am calling their number is saying not available and I message them online no one was replying me, and I think this is not a verified and recognize banking system because I think this is now like a theft please I will need a reliable reply on this unless I will tarnish this because is on fair for the past 2weeks nothing nothing and am still using the app and is going through please and please I will need an urgent reply on this because my next step won’t be this again . Thank you..Version: 2.00215
✓ SARS 2.0Please don't join Kuda, they will rather unlawfully arrest you than tell you why your account is locked. It's better you pay the 100N bank charges knowing your money is safe. KUDA is no differences than the sars every Youth hates in Nigeria. Don't bank WITH KUDA..Version: 1.928
✓ My experienceThis bank is good but what if you have a problem who do you run to when there’s a problem, is it the only one branch located at yaba, or is it the Customers care which doesn’t ever reply, everything on the customer care chat is not live, everything is programmed so you can’t have a direct communication which won’t let you explain well. I am here in imo state I did transfer to my junior bros bank he didn’t get the money but they debited me, and they didn’t bounce the money back either. it’s been a month I’ve tried everything I can’t still everything is in vain. I need my money back, it’ll be nice if you guys see my comments and attend to me, 50k really means a lot to me, am really in pain. I won’t want to conclude this as what I think it is.Version: 1.927
✓ My account balance gone to zeroYou need to check this updates account balance gone down to zero with me having to set up this account all over again. How do I access my previous funds?.Version: 2.001
✓ Internet Bill PaymentIt’s more like a total rubbish ever since Kuda stopped displaying phone numbers data plan is purchased for. Like this issue is not making sense at all because sometimes when you try buying data for someone or not even sure of the number you purchased for; probably a mistake or something KUDA keeps number off the screen. This is bad, worst and will get worsen if it’s not adequately corrected. Phone numbers should be displayed on the transaction history when data is paid for same way it is displayed when airtime is paid for!. Fix this and I’ll come back here to give a 5-Star.Version: 1.933
✓ Useless BankThey set you up and use police or Efcc to harass you. Boycott!.Version: 1.928
✓ 9 or 10 November Release BuggyHey, the latest release is completely buggy, the app is almost unusable. I see some new features and accounts added, but none of it works. This wasn’t QAed properly. Please rectify before customers start to move away..Version: 2.0
✓ Gift card issueBought gift card you guys haven’t given me my gift card yet the heck ..already reported to the customer service they are not getting back to me anyways.Version: 1.933
✓ Sign problemThis kuda new app was a scam I updated my old one to this new one since yesterday and isn’t working and they also blocked my account along side while I was trying to sign in and I called their customer service to make a complain about it , they asked me to wait for an hour and they done nothing since yesterday I tried to call them back after that and they refused to pick my call again Kuda bank is now a scamming platform If you updated to their new app they will block your account and took your money away refund my money back I can’t leave my money in you back you this scammers.Version: 2.0
✓ Scam alert Kuda is a scam setup don’t use it if you want to live long in your in peaceKuda scam me and still use efcc to arrest me pls Boys Delete Kuda bank they are informat.Version: 1.930
✓ SCAM BANKThis bank is known to be corny with their ways, extorting customers funds for no valid reason, block peoples account for no reason, beat you their customers who comes to their office for complains on why their account was locked, I’ll advice you check out other recent reviews on the bank and remove this app from App Store and never allow them to come on here for possible download to users in order not to endanger lives of the people who are trying to bank safe and enjoy the services they claim they offer. THEY ARE KNOWN FOR THREATENING CUSTOMERS WITH THE POLICE FORCE AND TEAR GAS CUSTOMERS WHO COMES FOR COMPLAINTS.Version: 1.929
✓ Password incorrectI tried to open an account from the Uk. The challenge is that it Sis not recognising the password sent to me by email. There is no other way to contact you hence this message. I am looking forward to a good experience. I look forward to your response..Version: 1.918
✓ Unable to sign inI can’t login into my account after updating the app. Please fix the bug thanks.Version: 2.002
✓ Please review this ASAPI tried changing the phone number on my Kuda Account because I no longer have access to the former sim but the process is annoying. They sent me a link through my email to upload my ID photo but the link won’t capture my selfie video for verification, it says it’s not supported on my phone version. I tried using my laptop and it didn’t work out too. Please make the process a bit easier, I understand that this is security purpose but you can make everything easy by taking selfies in the app. I got a new phone but I can’t transfer my bank app because I don’t have my old sim again ( it has been deactivated) I need to change my phone number so I can be able to receives SMS OTPs for verifications.Version: 2.00220
✓ New app is just trashTheir new app is whack,it’s been causing lots of problems between people,money sent out might not get delivered and sometimes money received won’t show notifications and lots more…I don’t recommend this new app for anybody,it still has a lot of problems that needs to be fixed. I sent money yesterday,it hasn’t been delivered,why do you keep giving your customers problem? Or are you trying to steal people’s money? Reverse my money back to my account or let it go through the the bank I sent it to.Version: 2.0021
✓ Bad customer serviceI made a transaction since on may 10th and I was debited but the receiver didn't receive the money I have been trying to contact kuda customer care but it isn't going through if I am calling the customer care phone number they don't pick up i sent them a mail and got know response I sent a message with chat with us but they are not linking me with a customer service i can talk to till now they haven't reverse the money kuda need to get a customer service they need to do something about this or i will stop using kuda bank.Version: 2.00200
✓ Not safe Banking with youThis is the type of bank that also supports the poor to be poor forever and the Rich to continue to be rich. They don’t ever want to see their customers making it by saving above 100k. I have met someone with 20million in his gtb acc of my acc and his account wasn’t locked like the way you guys do, imagine 500k entered account and immediately it was locked. Use physical bank, kuda is trash. You can only understand better when you are invited to come to their office. And immediately the security agency is called on your behalf 😡 The only useless bank I have ever used.. if you like locked my account all the best for you guys. You haven’t seen anything yet.Version: 1.930
✓ 👎🏾👎🏾👎🏾 don’t useThis app and bank is wack. They will take your BVN and after you deposit funds, you won’t be able to take it out. Don’t download.Version: 1.915
✓ Unable to open a GBP accountEvery attempt to conclude the account opening it throws Sorry we couldn't make that happen, please try again. Sent two emails, no reply. And you call yourself bank of the free, who are you deceiving.Version: 2.0021
✓ Customer service problemsThis app does not deserve 5star because.. if you have any issue with your account you won’t get response on time, once you sent an email just sit down and pray they’ll get back to you pretty soon, and they will never issue your debit card on time you’ll have to wait for months before you can get it... but the main problem is the customer service issue... I hope you can fix that and hire people who are ready to work.Version: 1.924
✓ TerribleWho logs people out from their bank when they upgrade their banking app? You guys are so annoying eh. First you know that Kuda is mostly an online app, then suddenly you try to make transfer and then you are told you cannot log into your account unless you update your app, who does that? As if that wasn’t enough, you now had to log me out after updating the account and showing the option of either creating new account or logging as afresh. Now I can’t even remember the password in the account..Version: 2.00212
✓ Login issuesI have enjoyed using my kuda bank app for a long time but now unfortunately for me I can’t login back because I lost my verification phone number I wish you heed to this and maybe create another means of verification not only by phone number .. you can’t tell if someone lost he’s or her phone and just try to recover their account bank please I’m waiting because now I can’t use my kuda bank app thank you!.Version: 2.00215
✓ Massive ISSUESI try to make an urgent transfer to my Firstbank account and it said I should make an upgrade first by inputting my BVN details, I repeatedly did that over and over but it kept on saying, “BVN or date of birth incorrect”, due to the fact that I urgently needed and still need the money, I inputted my friends BVN just to get my money out of your bank quickly, after doing that, it said something about the name on the BVN account does not match my Kuda bank account name, so I inputted my main BVN Number again, and it said, “It’s been reviewed” or something like that, that it’s going to take weeks and I need that money now. My friend’s Kuda account didn’t take this long, it reflected, now that I try saving money with you, this is happening for no reason at all, please just tell me how to get my money out of your bank, and never again come to this app, I can’t be dealing with this issues..Version: 1.912
✓ Don’tWhen I started using the app I loved it and could recommend any and everybody It’s not even up to 2 months and I have been logged out twice Right now I haven’t been able to access the mobile app seems like it crashed or something Which means it isn’t realiable ! Kuda I just want to take my money I’m done trusting.Version: 2.001
✓ KidsIt’s fake they take your money as soon as you put it into the account.Version: 1.82
✓ Most useless App ever!!!!!Download at your own risk.Version: 1.928
✓ Worse customer care services. Even if scammed they can never help you.All my life, I’ve never wrote review on any app but I have to come back here to drop this one. Kuda is the worse bank with the worse customer service. I’ve sent an email over 5 times because my account was blocked for no reason. I’ve chatted them from the app no response. Till this point no help has been offered. After the last time they sent me an email saying the resolved the issue but all the same. Rubbish app I hate KUDA it was my best but they Will frustrate the living spirit out of you. Beware the worse bank ever is that which has the poor service for its customers and Kuda is one. Beware!!!.Version: 2.00213
✓ Suggestion/complaintI wonder and I’m confused as same time bcoz I don’t know why the heck is this app organized to be tracking someone’s (location) movements everywhere and every time..Version: 2.00211
✓ Keeps crashing after openingThis new update keeps crashing after I place my finger for fingerprint please resolve 😕.Version: 1.925
✓ Can’t log inPls what is wrong with the new Kuda app? I can’t log in for days now. How can I downgrade to the previous version?.Version: 2.002
🙂 Kuda - Free transfer & payment Positive Reviews
Kuda - Free transfer & payment works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Kuda - Free transfer & payment.
⛔ Kuda - Free transfer & payment Problems
