Simple: Weight Loss Coach App Negative ReviewsAM APPS

Simple: Weight Loss Coach Negative Reviews

4.7
4.71352 star

Total 133 Negative Reviews

Simple: Weight Loss Coach App Complaints & User Negative Comments 2024

Simple: Weight Loss Coach app received 133 complaints, negative comments and reviews by users. Have you ever had a bad experience using Simple: Weight Loss Coach? Can you share your negative thoughts about simple: weight loss coach?

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Simple: Weight Loss Coach for Negative User Reviews

So not sign up for trialVery cunning with their trial and refund policy. Beware it’s extremely hard to unsubscribe from..Version: 7.4.37

Ridiculously limited profile set up questionsSeen an advert for this and given there was an option for mummy belly, decided to download. My baby was stillborn at 35 weeks. I therefore have no living children but I am still a mum. I had a daughter. I still have a mum belly. The question ‘do you have children’ had the following responses: yes, they live with me; yes they don’t live with me; I have no children. So where do I fit? How can I lose my mum tum if I’m unable to select a relevant option and therefore have the plan for this type of belly? Next, medical conditions. It lists around ten and then gives the option to select ‘I don’t have a medical condition’. That’s ridiculous. I have hypothyroidism. A very relevant condition to declare when it comes to losing weight yet there is no option for ‘other’ so I had to select I have no medical condition! It was at this point I deleted the app and posted this review..Version: 6.5.9

Do not bother with this app.Most pathetic, ridiculous excuse of an app I’ve ever encountered. I made an account in an attempt to loose some weight, but when I went to verify my email so that I could log in, it wouldn’t let me verify it no matter what I did. I paid $1USD to have a 7day free trial with the app but when I told them my account wasn’t working (through multiple emails and messaging ALL of their social media accounts) they never got back to me even after admitting through an automated email saying that they received my request. After the week free trial was up and after 5+ emails asking for help, or to have my account cancelled, they charged me $37USD or $55AUD to my account because my account was still active. Again, this is after 5+ emails, and messaging their social media accounts for help. I ended up having my account cancelled, i managed to get into it and I cancelled it immediately. After I cancelled the account, THEN they emailed me saying “it’s all good you’re accounts been cancelled”. I still haven’t been refunded the money that was taken from my account even though they know I wasn’t able to log into the account let alone use ANY of the features that were advertised. I will still work on getting my $55 refunded, but I doubt they’ll come through..Version: 7.4.16

Con artistsScam subscription, read all the recent reviews now what’s currently showing. No way to unsubscribe easily, bypassing normal subscription protocols, useless customer service staff..Version: 7.6.5

ScamPlease don’t pay or download this app. There are no communication options available. I signed up believing I am paying only $1 for the initial. Since then deducting nearly $400 from my account. Did cancel the membership however still deducted the money. Surely very disappointed. I wish I could call them but no numbers provided either. Emailed but no respond as well..Version: 7.6.9

HorribleTerrible people to deal with. Canceled my subscription but still get charged..Version: 7.4.12

Do not recommendThis app is misleading when it comes to the plans and their prices. I thought I would be paying weekly but ended up charging me for the whole year in one payment. I lost $91 and I’ve been waiting for a response from their team about a refund and have heard a lot of people in the same situation as me..Version: 7.4.95

One of the worst customer supportThe app is easy to use…until you find bugs. Their customer support is one of the worst I’ve dealt with. The guy Ivan, supposedly the customer support manager, doesn’t check out the problems properly and kept telling me there’s no problem. After finally getting him to recognise the errors, things were fixed but now new issue (the chart on the widget) has occurred and I have yet to receive a reply after 2 business days. If you keep track of when you ate last and the hours in between meals, you can lose the weight too. You don’t really need this app. I’ve cancelled my auto renewal. I would have kept the subscription going if the support was any good but I’m not going to reward bad customer service. After submitting this review for weeks I finally received a response from the developer here asking me to email them. I DID that weeks ago and had one guy finally getting back to me saying he’ll look into the issue and then haven’t heard from him since! Yes I’ve revised my review from 2 stars to 1. Can’t believe how useless, unhelpful and incompetent these people are!.Version: 7.4.22

ArnaqueCette appli prélève des abonnements mdr 100$ même si vous vous êtes désabonné dans vos paramètre iPhone. Ce sont des voleurs ! Ne pas télécharger !!!.Version: 7.8.4

Don’t pay for subscriptionTotal waste of money to pay for a subscription, you get very little else for your money that the free version doesn’t already give. It’s also confusing for Australians for the unit or measurement, initially thought it was kilojoules, but is listed as kcal, is that calories? Also does not have a catalogue of Australian foods, I search common grocery items and it doesn’t have them, you should be able to scan barcodes and the food comes up to be logged. This should be included in a paid subscription. Very disappointing app. Especially as I thought I’d be getting more for a paid subscription..Version: 7.4.82

Ironic name, data overloadThe name of this app is ironic given the amount of data that it expects you to enter. I spent some time comparing 3 different IF apps: Zero, Fastic, and this one. For me, this one is the weakest of the three. Perhaps the biggest issue for me is that this app expects you to log everything happening in your life, all day every day, and when you don’t log those things it sends annoying notifications. How much food and which food, who did you eat with, how much water did you drink, how much exercise, how much blah blah blah…this app would be perfect for some kind of data scientist. For me, though, one of my struggles with dieting is all the time some apps force you to spend cataloging your life. I don’t have time for that, and it makes me feel like I’m spending my whole life tapping on my phone instead of living. There are some other issues with this app as well. They really, really want you to sign up for the paid memberships, and there’s an annoying ad/icon on the home screen that never goes away. UI issues. Of the 3 apps I compared, this one had the most overwhelming/cluttered/confusing UI. Even little things like the fact that the fasting period is a flat line instead of a circle. So many unintuitive things. Finally, the other two apps did a better job of providing short articles and educational material about dieting, IF, hydration, etc. by comparison, this app just feels like a colorful Excel spreadsheet..Version: 7.4.45

Waste of timeFirst when signing up it said that I could try the 7 day trial for $1. I thought what the heck, gave them my dollar and downloaded the app. It’s so basic LOL just like any free tracker- with the added bonus of tracking your weight. I immediately went to cancel the trial so I wouldn’t be charged- just for them to say, we will extend the trial for 3 months if I don’t cancel. I assume they know ppl would forget and they would get the $72 after I forgot. No thanks. You’re welcome for the dollar- but there’s free trackers in the App Store. I was hoping for meal and workout suggestions for a paid service. Even if they got a million suckers to download and recognize what the app actually is, they’ve still made $1 million USD. Not bad. Lol.Version: 7.4.75

Charging you before your free trial is up! Twice!Buyer beware sans it’s so sad I love the app but they charged me twice during the free trial point! $58.75!.Version: 5.1.1

Annoying GlitchesAs much as I love the app it is difficult to use sometimes. It glitches out and won’t calculate fasting hours properly. Especially when it’s been working just fine for months. I think that there’s too much functionality to change the same data and it gets caught in a loop or something. You can’t ask the resident EI about it either, because he doesn’t understand this kind of problem..Version: 7.8.1

Needs some improvements but alright so far!The app could do with some improvements. The wellness companion chat service isn’t that interactive & the food options are limited. Some articles are great but some are not that helpful..Version: 7.4.34

SimpleSimple is quite simple to use but even after a couple of weeks I'm finding things out I didn't know before hand. Sometimes my fluid intake isn't correct as the day of the week hasn't rolled over on the app so it looks like a day or two before I had massive amounts of water..Version: 7.6.2

Good options too basicI quite like the app itself but logging food is a joke. I am from Australia and it doesn’t (from what I can see) have ANY options of food we have here, not a way to add in (like in MyFitnessPal). Because I am unable to log 99% of the actual foods that I eat, keeping track of macros etc is impossible. So I use MyFitnessPal as well to log calories then this one for fasting etc. I cancelled the subscription before I got charged (after week trial) because to me, I won’t pay that much for an app that I can’t keep track of absolutely everything in. Pointless when you have to use multiple apps..Version: 7.4.61

On boarding is not greatSo you lure me in with a nice friendly survey as soon as I start, I answer all these questions and right away before even letting me test and see if your product is for me you ask me to pay. Customers don’t want to pay for something until they first try it out. Instead of asking for me to pay you should offer even 1-2 days of a trial to see if I would want to pay. I didn’t even get to see the first screen of the app before I got asked to go premium. It’s a big onboarding mistake. Your users want to first see if your app is for them, before they willingly hand over money. As soon as I pressed exit from premium pay I got greeted with the home screen which doesn’t do well to explain what I should do, the app is pretty but as soon as I go onto th screen I have no idea what the app wants me to do. Am I supposed to input my food? It’s 3pm and the app tells me to refrain from eating till 2pm? I think the app need an onboarding experience, a very quick and small tutorial on what this app is meant to help you achieve. I would have expected to sign in, be presented with some options like: set your fasting preferences, input your last meal. Then the app shows me how it’s going to work. And for those who aren’t sure what they want to do have preset option so the user can just click and go. If you improve that the app would be brilliant but at the minute it’s confusing and not clear on how to operate It, especially for those who never fasted..Version: 6.5.9

Customer service is bad and app misleadingI downloaded the free trial. Somehow it changed to paid. So the charged me 40 usd but I still have no access to the app. I have told them as much through countless emails tried to cancel and to use it since I have paid, but have been unable to. They first told me to cancel with apple but apple does not even recognise my subscription. Then they told me They would refund me if I met certain criteria. The fact that I can’t use my app I feel should entitle me to refund but after many emails no response. First time ever with an app I feel like I have been taken for a ride. They have canceled it since so that I will not be charged for another 3 months but I can’t use the other paid app in the mean time. Anyway lesson learnt.Version: 7.3.10

Not worth one star avoid themI loaded the app on my ipad for a 7 day trial for £1…..didn’t find it very user friendly at all and wish I had cancelled it straight away. Lo and behold I had a lovely email saying The following……Your Simple trial starts today and the clock is ticking. Make sure to take full advantage of the premium features before your trial ends! So,I downloaded what they called a workbook. Next thing I know they have taken £48 from my PayPal account for the pleasure. I have asked for a refund as it was cancelled within 2 days of the trial period but they won’t give me a refund. Such a con don’t get sucked in they have a seriously bad business practice. Not anywhere did it ask for £48 or suggest a payment was needed of £48 I’m disgusted with them and advised PayPal that I wanted the payment put in dispute….don’t hold out much hope avoid them at all costs.Version: 7.4.51

Scam alert! Do not subscribe!If you sign up for a one week trial, they will charge you for the full year! This is not a bona fide company!.Version: 7.6.6

Scam!!!!!!!!States 629 reviews and yet only shows the same 6 reviews regardless of the search / sort criteria you use. And 3 of those are not reviews!.Version: 7.2.15

Hard to cancelUpdating my review because after a month I finally got my money back. If you have been charged incorrectly you need to leave a review before they will give you the address that actually gets answered. A lovely customer service lady though..Version: 7.5.5

Complete scamThis company is a complete scam, I signed up and they charged my credit card but provided no way for me to login or use the alleged product. Reached out multiple times with the only response being they couldn’t find an account with my contact. Yet they continued to charge my credit card for multiple months until I finally called my credit card and reported this as fraud..Version: 7.4.72

DO NOT USE! SCAM - buyer beware *unethical company practices*Read review before giving these scammers ANY access to your payment details. DO NOT SIGN UP FOR FREE TRIAL - they will debit you HUNDREDS of dollars, even if you cancel. I Cancelled my subscription before it moved to paid - I even made several attempted comms to customer care and via their Insta acc to confirm cancellation - no reply. I have just discovered they have debited me for a total of $300 via three payments between Dec 2022 and 2nd June. I did not authorise this at all. Simple will NOT help you but they WILL rip you off, fail to cancel subs AND argue with you over a refund. I am currently disputing this via paypal and it has been a nightmare. If you would like a similar experience - sign up! DO NOT USE THIS APP, they will STEAL from you and are not an ethical company. They are an unethical company..Version: 7.5.10

OkayWhen I first started using the app I loved it and I still find it quite helpful, however I’ve found that as time has gone on they’ve restricted what you can access massively, unless you’re willing to pay for the premium. I wouldn’t mind having certain things that are locked, but it used to be a lot more informative for everybody and now you cannot do anything besides log your fast and eating times unless premium. I just feel like it’s a tactic to get more money off people rather than offering the help and if they were able to offer this before I’m unsure why it’s suddenly being taken out..Version: 7.4.28

Good for what it is, not recommended in AustraliaI've used simple for around a month. It got me through my first fast and several more, and it's great at this task. I have two issues though. 1. The food database seems to be entirely American. There is no capacity to add foods. I persisted and attempted to substitute as best I could but it became such a big drag that I stopped using the app. 2. Prices are exlcusivey in USD. Not an issue if this is stated but I ended up paying more than I expected for an app that I found to be more hassle than it was worth. I am stoked that Simple helped me, but it has been clunky and expensive for me. On this basis I wouldn't recommend it. Edited following response from devs. I was thanked for my feedback. A refund would be nice given the unclear pricing and lack of value..Version: 7.4.69

No customer service and subscription problemI bought subscription 5days ago and they charged it twice. So $130 gone for nothing. Because my account didn’t work so I can’t use my subscription. I contacted simple app, at first she replied my email but when I asked her to process my refund, it’s been 5days nobody replied without any automatic reply. It is ridiculous cos they don’t care about customers and I paid but can’t access subscription. It never happened to me when i used other applications. I am really upset that i will lose all my money for nothing because of their bad application and customer service. Don’t wanna give them even 1star..Version: 7.4.81

SCAMThis company has taken £80 out of my bank account twice and I am no longer receiving any communication from them regarding this! I do not have a subscription with them (don’t even have the app anymore either) and have not made any in app purchases! Completely unacceptable and I don’t know where to go from here for getting a refund!!!.Version: 7.6.16

What a ScamI had this app in the past with a premium subscription and never had an issue. That was a little over a year ago at the time I shocked to see people leaving reviews about the app being a scan until now. When I recently re-download the app I restored my premium subscription and the company charged my card. However I do not have access on the app to a premium account. I reached out to customer service and “Augustine” has been absolutely no help, asking for screenshots of proof that I was charged and that I was not receiving the membership (both which were attached to the original email) and stating that I did not have an account under the email in which I sent the customer service request. So with my next response I sent a screenshot from inside the app where it lists the email explaining it is correct and it’s also the same email used on my Apple account (how they charged the card) and Augustine responded with an email explaining to me HOW TO PURCHASE PREMIUM. So obviously customer service and ‘Augustine’ are not reading or trying to fix the issue. At this point I was charged $50 and don’t have access to the product I was charged for. Will be finding a different app. It’s a shame because I truly enjoyed this one in the past..Version: 7.6.22

Unauthorised charge has killed it.Yea do I was loving this app, found the unpaid version to be sufficient for my needs so cancelled my subscription before my weeks $1 trial was up. Have been using the app no dramas (not premium) for 3 months, then out of nowhere copped a charge of $109aud! I have contacted support and explained that this charge was unauthorised, they said that I had not cancelled my subscription and so had been charged twice. I told them this can’t have been right, I had tried to cancel and was under the assumption it had been successful seeing as I had not had access to premium since, but they are still refusing to refund this ridiculous charge..Version: 7.3.7

Stop taking my $$$$I’ve contacted you several times, I accidentally subscribed.. you’ve taken my $ from my visa. STOP and please return my funds!!!!.Version: 7.4.87

Doesn’t work as it’s supposed to -stressful/inaccurateThis app brought me more stress than I needed, trying to be perfect instead of according to my own rhythms. Having to constantly log my food/water all day was a pain. And worse, you couldn’t log food/liquid accurately, so you’d get these articles to read that had nothing to do with how you eat. You could log coffee with one type, but not more than one thing. I drink decaf and I put non dairy creamer, coconut oil and cinnamon spice in it. You can only log decaf which doesn’t stop your fast or you can put regular coffee with non dairy creamer which does stop your fast. It’s really inaccurate and forget about logging food! You can try typing it in or using the scanner but the scanner never worked for me. Again, you’re not accurately logging anything because it was hard to find everything. And it says log meals or snacks but never let me log snacks so it looked like I had multiple meals per day then it would send me articles to learn about the difference between snacking and having a meal. Like I was stupid. Really irritating. I used it for 22 days and said no more. It changed my fasting schedule by itself and I just couldn’t deal with it anymore..Version: 7.4.74

Shady business practiceDO NOT BUY. DO NOT TRY unless you’re ready to deal with their headache! No one appreciates deceitful people yet this app does it all. Clicking on “trial” means monthly subscription of $79. Don’t even try, because it’s difficult to cancel. Conveniently doesn’t show in your iPhone settings Apple subscription list. Not sure how they got away with that but they’re that good at stealing people’s money. Unauthorized charges monthly $79. There is absolutely NO customer service phone number or address anywhere that I can find. After contacting Simple through their only method communication (non-responsive email!) and receiving ZERO response, I disputed w/ my credit card, which worked for the month, but Simple keeps charging me the following month! I’ve never used their app! I know how to cancel subscriptions but Simple intentionally makes it impossible (to cancel). I NEVER signed up for. I suspect their 14k positive reviews are bot generated and not real reviews. Business is shady. After months of frustration and $237, my next attempt is to file a complaint with the BBB before they charge me again, against my will! I’ve never filed with BBB before and I hesitate because I LOVE intermittent fasting and believe almost every adult, especially the sickly ones, should be regularly fasting at some points. But stealing money is completely unacceptable..Version: 7.5.3

LagsThe app is good for structure. It does provide some nutritional details about the food you consume written by experts. Some pretty big negatives are the app not keeping time well enough. I’ve logged food and beverage and then realize the app thinks it is yesterday so I am logging items for the previous day. It also doesn’t like it if you start your fast outside of your normal fasting window. I work overnights so I will flip my schedule for the weekend to eat normally with my family. So I sometimes start my fast on the weekend around when I would normally would end my fast. I will start my fast and everything reads like it accepted at the start. The next day it doesn’t recognize I started the fast at all even when I have made sure the time and day were correct when I started the fast. So it’s like the fast never happened. I wish it learned about my overnight schedule as well. I have my normal eating window from 7pm-3am. Yet when I drink coffee during that time I will sometimes get an article about drinking coffee after 3pm. A lot of my complaints may not happen to people who live day schedules. As for me, I doubt I will be renewing this subscription..Version: 7.6.37

Took my money for subscription I told them I did not want after trialI wish I could give 0 star. I paid for the 7 day trial and email them informing them I don’t want to continue with subscription after the trial. They still took my money even though the app is showing not subscribed. You have to email them to cancel a subscription and then they a MIA. I WANT MY MONEY BACK. Lesa Roberts.Version: 7.4.77

Charge trop cher pour l’applicationAttention, ils vous chargent 1$ pour un essai d’une semaine et après c’est 79 $ sans avis ni rappel Le hic après avoir annulé l’abonnement, il me propose un abonnement à 1 euro , grosse différence entre 1 euro et 79$ Deuxièmement, pas de réponse du service après le premier courriel me proposant de me rembourser la moitié Si lance total après 3 courriels envoyés Je ne recommande pas l’application a cause que ce n’est pas claire leurs tarification et leurs service à la clientèle Ils répondent après se contacter le service clientèle, aucune réponse. Une fois l’argent encaissé c’est peine perdue.Version: 7.4.88

Good .. butI have been using this App for about three years. It dropped and didn’t recognise my membership. It has come back but without full history. I like using it but don’t find the nutritional information adds any value now as it repeats. I have read every tile on food and nutrition and it’s become boring. I just want to log my fasts, and what I would REALLY find useful is a link to the food tracker app I use which logs calories, and a log of how I am doing on my fast plan ie how many days in a month I did it, and my calorie intake (approximate I appreciate) I fast for health and digestive benefits ( my personal) this changes if I am on holiday etc it would be good if the App could allow this ? Overall it still seems the best fast tracker however..Version: 7.6.36

Still Charging Y CCI canceled this app a week after I got it. It has been three months and they are still charging my credit card! I have emailed three times now and no response. Will now get a hold of my Credit Card company..Version: 7.8.4

Beware Of This Company (APPS LTD)Hi while the idea isn’t bad one it’s not that useful after using it for a couple of months, as you’ll probably get the hang of it as in what you need to do to get results. If you a non USA resident the food logging system isn’t really any good as it seems to mainly focus on US foods menu items. But the real reason I wouldn’t recommend you using it even on a trail basis is that , Simple company name on your billing is APPS LTD Are unscrupulous in their business model practices, when it comes to their subscription. I signed up for the six months subscription and then cancelled it before it’s renewal date, and they still took the renewal fee THREE MONTHS before the renewal was even due, without any advance notice on Christmas Eve of all days, unbelievable. I emailed them several times over a couple of months, they tried to deny that they had my details even after I sent proof of them taking payment. Long story short they had no reasonable explanation for it and refused to pay back the money, and just stopped responding to my emails. So Please Please be Very Very Careful Of Them, Their very unprofessional and Cheap, if they provide service was any good they’d have no need to carry out their business in that manner..Version: 7.4.93

Cancel app issuesI have been trying to cancel my account for three months. No one can find my account to cancel but they can extract money from my credit card. Such a sophisticated app with bots who can check in with me on my progress but can’t cancel my account. Something doesn’t make sense.Version: 7.8.3

DO NOT SUBSCRIBE OR EVEN CLICK FREE TRIALI installed this app on my phone back in jan and only used it for a couple of days. I didn’t like it so I cancelled my free trial. Tell me why I just saw that they have been taking my money since January and I only noticed it last week, July. I’ve been paying ~$80 a month since Jan. I contacted them last week to get a refund for at least the month of July. I checked their refund policy and contacted them. I haven’t heard from them since. The policy stated that if you subcribe through apple you can check it in your subscriptions in itunes, simple life app was not there so I can’t request a refund. IT WILL BE MORE THAN 2 WEEKS NOW AND I HAVEN’T EVEN HEARD ANY UPDATE. THEY WILL NOT APPROVE MY REFUND IF IT IS MORE TAHN 30DAYS. I WANT ALL MY MONEY BACK FROM JANUARY UNTIL JULY. I DO NOT EVEN USE THE APP. DON’T DOWNLOAD NOT WORTH ALL THE STRESS. I STILL DON’T HAVE MY MONEY BACK..Version: 7.6.3

Could be so good!On first impressions it looks good, went for the trial period to try it. Decided to reset my account after a couple of days, to start fresh. This is when the problems started, as this kicked me out of the trial period. On reactivating my account it took me then straight into a 12 week subscription. Still couldn’t activate all of the options. I selected a plan again thinking it would activate the plan I’d already subscribed to, no… this added another subscription on to the end of my initial subscription commitment. Still, I thought I’d give it a go as that is about the time I would be committing to the fasting program. All going well for the first day, it’s a bit fiddly. Then the problems started when I finished my first fasting period. I wasn’t able to log any food, meals snacks, nothing. Hydration was fine and could be added. I’ll just add them in later I thought and reached out to the support for guidance. The meal logging did start working again later in the day. Though it’s very hit and miss when searching for foods in its database. Then tried to log my final meal and begin the 2nd fasting period and guess what it’s all screwed up again. Now telling me 20hours+ to the next fasting period…. Argh!!! Tried to correct this but I give in. Cancelled further subscription and resigned myself to wasting £28..Version: 7.4.74

Waste of money!If you are someone with even basic knowledge of intermittent fasting, don’t bother wasting your money on this app. For example I am pregnant and even though I entered this information it is telling me to fast for 18 hours and eat for 6! What a joke! Seriously, if someone is naive enough to just go by this info without really doing their research, I smell a lawsuit coming their way. Frankly I have no idea what the purpose of this app is. It basically just tracks your info at the most basic, primitive level. I purchased the premium version, and let me tell you, I feel ripped off!.Version: 6.5

SCAM - Don’t download this appThis app is a complete fraud. I forgot to cancel my premium subscription before it starts and they won’t give me a full refund. This is unacceptable. If you want to lose money for stupid reasons, feel free to download this app..Version: 7.4.74

ScamThey tell you it’s customized for you but it’s generic, complete money grab. It’s basically just giving you 8hour fasting windows and you don’t need to pay for an app to tell you this. They give you a hard time for cancelling. Do not buy!!!!!.Version: 7.4.37

Cancellation issues - read to ensure you don’t get chargedNot impressed. Trialled the app and cancelled/deleted. Did not show in Apple subscriptions and was charged almost $80 AUD for an app I don’t want. Had to re-download the app and cancel through it to ensure I wasn’t charged again next year. Requesting refund but from reviews doubt I will be able and apple not involved so not help there. Lodged request through PayPal but not confident there either. Their instructions are: Uninstalling the app doesn’t automatically cancel your subscription — you’ll still get charged. Please check your subscription status and cancel it in the app if you don't wish to get charged again (see the instructions above)..Version: 7.5.7

This is a scamTheir cancel subscription button on the app conveniently doesn’t work. I tried a number of times and it’s just a perpetual loop. So I have now been charged for a membership. Don’t do the trial..Version: 7.2.12

Great logging feature but need to change wordingThis app is pretty good and has potential but it is a bit dangerous in terms of eating disorder provocation not for me just in general...I would hate for a teenager to download this! because every time I log a meal, even if in my eating window and it is a healthy balanced home made meal, it pretty much tell me off for eating. the interface colour pallet changes slightly red and says my sugar levels are way up and that my body is exhausted because it has to digest my food. I get it fasting is good but you have to eat at some point and without feeling like you are being told off!!! I will change the review if this is amended. Wow just to add it is not even close to suitable for 12+ maybe 18-21+ but keep your teens away from this Just to add a response to your response, the age for the app states 12+ in the apple store so that is what I was referring to but I’m glad to hear that you have a safety net in the app that makes it 18+.Version: 7.1.1

Terrible Customer ServiceI’m sure the app is fine. I’d think 3-4 times before signing up with them though!!! Even for the $1 trial! I chose to cancel my subscription within the correct timeframe in January. And on my side all was fine and I had deleted the app. Now in April I get charge $130 in my currency. NO EMAIL TO SAY THE SUBSCRIPTION IS COMING UP for renewal which they claim to send. I email to ask for a refund and explain my situation and I get not 1 but 2 robot answers back! No human responses! I can’t feed my child or myself this week because of a mess up on their side! Extremely disappointed!.Version: 7.5.2

Beware of multiple subscription chargesBefore the end of the free trial, the app will prompt you to renew through their website. It will not tell you to cancel your subscription through the App Store. I paid twice and haven’t had any indication of a refund from their customer service. Do yourself a favor and skip the app. Just set an alarm to fast..Version: 7.4.84

It’s a scamNever subscribe. Total scam. I canceled my “free month” on the same day I subscribed and was charged 60$. Tried to call and contact them by chat. No answer..Version: 7.4.83

Great app, used to be betterI’m currently using the free version because it’s all I need for my purposes. They recently updated it to “simplify” the method for meals but I’m not sure that it’s accurately capturing my entries any more. When I add something the text turns blue to confirm that the app has that item in its database but it seems to be limited to one-word items. So foods like “hot dog,” “ice cream,” or “peanut butter” don’t get logged properly anymore because only the first word turns blue. This happens with even the suggested items at the bottom of the screen during this process, eg, “+ ice cream”. There’s no way to revert to the old way of logging food. Too bad, I miss being accurate. There’s also no way to log coffee with milk AND sugar (or cream AND iced). It can only be one thing. Also, I used to use this app several years ago and after logging a meal, it would actually suggest when I should have my next meal based on the IF criteria I entered on setup, eg, “try to not eat again for another 4 hours” or something like that. That was the most effective thing that worked for my weightloss through IF. I wish it was an available option..Version: 7.5.7

Been with the app awhile.In fact I checked in the app and it says 1001 days with Simple. So I’ve been through many iterations of this app. The fast tracking is wonderful. Easy to edit and lots of different fasting protocols to choose from. But they change the food logging all the time. I appreciate they’re trying to improve the app and find what works best for their customers but the current food logging is awful. You just write in what you eat and that’s it. I prefer the previous food logging that at least tracked calories, protein and fiber. I was doing so well with a general overview and I hate using two apps to now track calories. The previous food tracking with the little pictures of food was better than what we have now but it was still lacking. Just let us track simply what we ate and add the calories back in. Maybe if you’re worried about people with eating disorders then give them the current tracking tool by default since the app asks that question anyway. Otherwise we should have tracking tools that actually help with our progress. Not everyone can ignore calories while fasting and lose weight..Version: 7.5.6

Limited for the priceThis app has played a part in my great weight loss, and has helped me understand IF. Having used it for 5 months I have moved on to a more sophisticated app which is truly personalised. I have no need for this one any more. The simple app has become repetitive and I find the tone patronising and annoying. It’s not personalised at all - it just regurgitates articles about various processes you are likely to go through when you are fasting. On repeat. I’m sick of hearing the same points made over and over again. I keep getting messages like “well done for eating more vegetables!”. Um, I’m a vegetarian.... “Vegetarians can be good cooks!”. Thanks... I don’t like that I had to pay for a 1 year subscription when the app’s usefulness has run its course after around 5 months. I don’t like that nearly every sentence used on the app ends with an explanation mark! It’s unnecessary! And really irritating! Isn’t it...?! It’s certainly pushed me away from it! In fact it’s made me hate using the app!!! There are smarter and better apps out there for less cash. I think the developer is being greedy..Version: 6.4.3

CancelingDon’t get involved. They will continue to charge even after cancellation..Version: 7.8.4

Great little AppI have been using the simple fasting app for around 5 weeks… I really enjoy the information from the little bot that helps you rev up your meals ( I try to put so many different things on my plate and he can still find something to add to make the meal more nutritious!) I have lost over 5kgs … I think the app keeps you on track with times and water intake etc.. My only negative is that I have found that I am better at 36 hr fast/ 12 hr feeds and I wish I could use the app for that. The longest fast is 16/8 so I find that I am out of sync every other day and have to press the button saying thst I haven’t logged .. This makes it not seamless as I would like.Version: 7.6.19

New Update is trashBeen a really useful tool, was going very well. Until the new update. In the past, I’d choose which food items I’d just eaten and it’d also save my recents/favourites. Which is great when you’re on the move as you can quickly log what you ate. Also liked the tips it would give you related to your food habits. Now, you don’t log the actual food you’ve eaten. You just choose ambiguous items that it could of been. Instead of an actual meal. No recents/favourite foods either so, you don’t really log what you actually ate. And it takes MUCH longer to log. If they revert to the original system, it was really useful. This one is basically useless in terms of maintaining a healthy food mindset. Really disappointing as it was really good..Version: 7.4.83

Hasn’t Done AnythingI’ve been struggling with my weight for almost 10 years. I’ve tried just about everything I could think of- restrictive diet, vegetarian, paleo, exercising like crazy, mindful eating, etc. All of it did virtually nothing- maybe lost 5 pounds but gained it back within a month despite me keeping up the exact same regimen. I was the same as I was when I wasn't exercising or eating healthy even when I was exercising like crazy and eating super healthy- there was no difference. In the last year I became physically disabled and can no longer work out safely because of my joints. I gained some weight because of that. I started restricting my calories and eating much healthier, which did absolutely nothing. In desperation, I signed up for simple. It also has done absolutely nothing. I cannot exercise safely without risking dislocations, so my food intake is all I can really control. Simple hasn’t done anything to my weight. At all. I left 3 stars because it probably works better for other people, but for those in tougher situations like mine, it’s useless. Probably gonna cancel my subscription soon because it’s just not worth it..Version: 7.6.23

Not even worth the timeThis app does nothing except keeps track of your fasting. It offers nothing of value but took my money anyway and won’t refund it even though I don’t use it. Such a waste and a thief!! The Fastic app is so much better!.Version: 7.3.6

Not sure about thisMy wife and I both joined simple together. At exactly the same time. When we download the apps, she got a different app than I did. Her app functions much more intuitively than mine does. I contacted support. They told me that one of us got a test app. I don’t know why they’re putting out test apps that don’t work as well as their app. It’s very frustrating. My app asks for way too much detail on every meal. It takes me 15 to 20 minutes to log in meals individually item by item. I am interested in the fasting but I’m not interested in doing a calorie count. Their support was a one time attempt. Then they sent me a letter saying it’s been resolved. They said it was resolved after I sent them an email with a couple of questions still regarding the app. If the app is supposed to help this one is not. I can do intermittent fasting all on my own with just a watch. I was hoping the app would be of assistance. There.Version: 7.4.77

Be careful with your payment detailsI was interested in looking at this so paid just over 9 euros for a weeks trial. Somehow without realising I had given them continuous payment authority and a week later they took nearly 80 euros from my Paypal for a 3 month ‘premium’ subscription I had never asked for. At the same time they were sending me emails offering a 1 month free trial. When I cancelled the ‘premium’ subscription they emailed me offering it to me for 1 $ per month. If all these cheap / free offers were available why did they take nearly 90 euros from me. I think this is a scam company which harvests peoples payment details and then take the quite expensive ‘subscription’ fees. I wouldn’t have knowingly paid the premium subscription because all this is is an app where you log stuff - what you ate or drank, what time, etc. There are plenty of free apps to do similar..Version: 7.4.84

Great potentialI purchased a year deal. The app is packed with helpful information and positive support but there are few things that could be tweaked. The app ‘notices’ I have eaten simple carbs, even though I am on strict keto. My carb allowance is 20g per day, and being a vegetarian, my carb allowance is spent on veggies and yogurt. Neither are simple carbs. In addition, the suggested recipes are mostly including meat and fish, which makes no sense after being asked to register my dietary requirements. It would help if we could snap photos of our meals. It would also help if the app could be flexible to include longer fasts and people on OMAD. The fasting window is shorter than what’s allowed on the app. On a good note, it’s a decent, friendly incentive and a nudger throughout the day, especially for water intake and general read through. Helps you stay on track..Version: 7.4.93

Poor Service and FraudI have downloaded this app for $1.00 free trial for 8 days. After one day I didn’t find this app useful and tried to cancel the subscription but application didn’t allow me. I tried through Apple Pay subscription but this app is not showing there. Now I am sending them emails from last two weeks and no response. They are sending me email back with the steps how I can cancel the subscription but it’s not working for me. I asked for refund and no response. Please don’t download this app because no one is gonna help after. Fraud and useless application..Version: 7.4.86

Charging Bank Account After CancellationI had this subscription and cancelled it and it recharged me for a premium subscription a few months later for a whole year. Apple subscriptions showing that I did indeed cancel. When I contacted the Simple Life email support for a refund they said yes I have a subscription and ignored the fact that I requested a refund. I emailed them back again and they ignored and did not respond..Version: 7.8.1

Extra money charges without consent very frustratingI paid for a week trial, the. I paid for a 3 months plan, next thing I know on day forteen they take a third uge amount on my card without consent. They wont repay since I used their app during 14 days. Well Pay with paypal dont give them your card number. I canceled the whole thing. Lost 170$ Be Careful!.Version: 7.4.75

Misleading Premium featuresFirstly the free app is good to keep track of your eating and fasting times. It does keep constantly remind you there is a premium discount / offer - which I decided to go with after using the app for a few weeks. However, I quickly learned that the prem edition doesn’t give you new features except access to a load of snip it reading / blog materials. I had hoped it would give me a clear daily plan of when to drink water, eat rather than just tick boxes of very high level task titles (that doesn’t include water/coffee/eat lite here and eat well there). I have raised a refund dispute as the premium version gave me nothing more than the free edition. Free edition is 4 star that helps you to fast to lose weight , prem edition is 2/3 star. Hope this helps?.Version: 7.4.55

Absolutely horrific experience0/10 - these people are disgusting money leeches who pray on people. After doing a trial and being offered $1 for 3 months I have it a go, but a month in I realised it wasn’t for me at all. I cancelled my membership and deleted the app.. didn’t hear a thing back until they took a subscription fee of $80 from my account stating that I had never cancelled. Clearly a glitch on their end as I specifically cancelled and they now REFUSE TO ACCEPT any responsibility, will not issue a refund, will not even pass me on to someone in complaints or management. Just revolting. Do not waste your money. Fasting is easy without this app. It’s all mindset..Version: 7.5.0

Super disappointingThis app is exactly like the name implies, except for all the wrong reasons. I think they hoped to make fasting “simple” but instead they recently upgraded, taking away all the extra functions other than a journal, water tracker and clock for fasting hours. So Simple is as Simple does. Don’t pay for this app. Previously you could log your food and it would keep a track of the protein/fat/fine content and then send insights based on your food choices also. It wasn’t about calorie counting per se, but teaching about the breakdown of foods and seen in a graph, you could make adjustments to good choices. It’s way too simple now. And not in a good way..Version: 7.5.9

I got charged for something that I don’t use and I don’t need.I doweled trial version and paid $45 for 3 month only, however, apparently it activated auto charge and charge my account for $100, only two hours after I got charged and git notification for the charge, I went trough a complex process to cancel to auto charge and also sent an email to the support to get the refund, Simple is refusing to refund me and do not reply the emails anymore. This is a scam, please do not get trapped, I am following up with Paypal to get my refund though. This is stealing from people, not helping them. The app also is not that great, just bunch of annoying notification like move or drink water which my apple watch is doing it anyway, so the conclusion is you don’t need this app at all, do nit waste your money. Not happy with app and support and the fact this company is heavily relying on taking money from them without the users knowing the ato charge is activated by default. The auto charge must be off by default when we sign up for trail version, this must become a law..Version: 7.7.5

Automatically charges for subscriptionI installed this app and tried using it for about two days only and it wasn’t worth of the time so i never used it again and cancelled the subscription . In the starting i used to get notifications from the all to drink water and things like that but after that i never got a single notification and i didn’t even remember that i had this app on my phone until today when $108 was deducted from my account for its subscription!!!! I have no history of buying this subscription on my appstore or anywhere not even in the expired subscription section! This is fraud - even theft stealing money even after canceling the subscription. Just keep the amount you think is fair for the time i had been in this subscription and give me the rest of money back asap!.Version: 7.4.43

Subscription cancellation process is dodgyLike others I signed up from the App Store and even paid for an initial subscription through Apple. I then later cancelled the subscription through Apple thinking I had done the right thing - but have since been billed 3 times directly to my credit card. Simple have not emailed receipts or reminders about renewal. CLEARLY this is a poor and confusing process issue that Simple either know about and don’t care about OR they have set it up like this intentionally and collect money. Either way it’s wrong. I have requested a refund and am waiting to hear back..Version: 7.6.14

Great reviewers, meh appI was about to download and subscribe but thanx all collective reviews, I didn’t. I gave 2 ⭐️ cuz app does a good job selling itself, however if you try to take people’s money w/out doing what you promise is not ethical and the common response is you subscribed on the web, it doesn’t matter where people subscribed it is still same money grubbing company. You should refund those people’s money and change your t&c to be more transparent. 4.6 star rating is not good enough when this may people are complaining about the same problem. I will continue to search a decent app which will assist with my journey to get healthier..Version: 7.6.2

This app is an absolute scam!!! They steal your moneyDO NOT UNDER ANY CIRCUMSTANCES SIGN UP FOR THIS APP! They’re scammers and will take your money without authority and not refund it. So far they have taken over $370 of my money and they conveniently have no phone number to contact them..Version: 7.4.83

Tried to cancel but was chargedI downloaded the app Dec 31, 2022 believing it was free. Decided right away I didn’t like it and cancelled the same day. Cancelled as per instructions on app - through my Apple App Store as well as through the Simple app. Found I was charged that day for $27.44. I tried to contact them through email that was provided in the app Jan 9, 2023 and today but no one responded. Definitely do not download or purchase this app!!!!!.Version: 7.4.88

Zero starsI downloaded the app, had a look around and decided it wasn’t for me. I inadvertently, and unknowingly signed up for a subscription with paypal, although I deleted the app and removed my subscription from Apple apps and then see that 7 days later they took £98. It all seems very sneaky. I’ve emailed the company and paypal to be told basically ‘you’re an idiot, you can’t have your money back!’ Thanks for taking nearly a £100 from my family this month. It’s clear to see that I’ve not used the app at all since the first sign in on 22nd June. And even after explaining that it wasn’t a fit for my lifestyle it doesn’t deserve a refund for ‘no fit’ service. I won’t get my money back for an app I’ll never use, and I’m p***ed about that as I said it all comes across very sneaky - some bills will go unpaid this month, but I hope this review helps no one else fall foul of this deceptive approach..Version: 7.4.52

Horrible to useThis app is absolutely horrible to use. The user interface is not one bit intuitive. The one and only redeeming feature is that it has some useful information, however it’s presented in this awful cartoon slideshow. If you live in Australia you won’t be able to log any meals because it has zero database for Aus foods. If you love getting 100 notifications a day from just the one app, this is for you, if you also love poor value for money go for it. At $56 for 3 months (and that was a discount from $70-something) this is hardly good value. My advice is go buy a book on fasting and use a timer on your phone, AVOID THIS APP!.Version: 7.4.62

The app gets more frustrating as you goWhen I started fasting I thought simple was great. Packed with information, helpful notifications, a nice interface. About a week in and I’ve just got really sick of it, and for an app designed to go with you on a journey I think that’s a problem. For me it’s been death by a thousand cuts that the developers should consider addressing. Including: - Logging a meal or a drink is slow and annoying. There’s loads of options you need to fill out that feel pointless, and you spend forever scrolling to select ingredients that are in a random order and miss common things (like pasta-level common). - Liquid tracking suffers the same issues, I gave up tracking liquid pretty quick. - The wellness companion in-app chatbot pretends to be more personalised than it is, and you spend a lot of your life getting useless information with a chatbot that is slow and tokenistically interactive (why they chose a chatbot and not an article is beyond me). - there are health cards modeled on Insta stories that are okay, but get kinda basic or arbitrary - the daily plan that you pay for is pointless.Version: 7.4.45

DisappointingUnfortunately I didn’t see the option for a limited trial period so have pad nearly £30 for a year’s subscription (the other alternative being £15 for a month so it appeared to be a good deal - more fool me!). I have come across two big flaws 1) while you can set a time for your last meal, the app doesn’t seem to allow you to set the time for when you started fasting. Instead, you tap ‘start fast’ when you remember to do it which can be hours after your last meal. This throws the whole schedule out. I ate at 8pm last night but didn’t update my status until 11pm so, according to the app, shouldn't eat again until 19 hours after I actually ate! If there IS a way of setting the ‘start fast’ time, I’ve yet to find it. My data and ‘body status’ is obviously now inaccurate. 2) there are no alerts to remind you that your eating window is closing and you should eat by ‘x’ time to stay on schedule. These seem to be pretty basic requirements so I feel the app is very expensive for an ill thought out product. Not happy..Version: 7.0

Nice product, but don’t expect any customer serviceI’m surprisingly disappointed. The app is beautiful. When it works, it works brilliantly and I love how well it integrates into my life. However I have had two problems relating to logging in and to payment, and in both cases I have had absolutely zero response from the published customer service email - and it has been weeks waiting for a reply to my login issue and months for my payment issue. As a result Simple have double the money they should have received and I can’t log in to my account. So right now it’s useless and I’m doubly out of pocket. I would advise being very careful with your login and payment..Version: 7.4.10

Deceptively making moneyI got baited by this app. First they claimed that with one dollar they give you a plan. Then, without clearly showing that in their website they charged you 70 CAD for renewing subscription. The problem is much worse since I cannot even see my subscription just in case I want to use it. I contact the support 3 times and they just sent me generic template emails. I am gonna follow this with my bank..Version: 7.4.83

Simple and not worth itI downloaded this app as a way of better tracking my fasting days. I assumed there would be a free trial, but it automatically signed me up for 3 months at ~$50. I thought it would offer a lot of functionality given the cost, but it is just an alarm telling you when to start fasting. I thought for the cost it would link to the health app and include exercise, but it only tracks steps. I thought for the cost it would be easy to change schedule and notifications would move with the changes. Nope - it’s painful to navigate and the notifications didn’t always sync. So I agree with other reviewers here - you are duped into signing up and get little for it. Lesson learned!.Version: 7.2.9

ScamWhen you sign up for a trial you can’t just cancel by cancelling your subscription in the App Store you have to sign in and cancel through the app. This isn’t the normal process so people will not know to do that and get charged even though they think they’ve canceled. Very frustrating!.Version: 7.4.93

Wow what a scamBuyer beware for sure. All the good reviews must be bots because all the comments and complaints listed in reviews lately happened to me. Paid $1 for a 7 day trial and got charged $59.40 at the same time without my consent. Sent them an email less than 30 min asking to cancel my unauthorized subscription and demanded a full refund and got an auto email saying that I agreed to the subscription through the app. Sent them back email saying again I wish to cancel and that my subscription to their “premium package” was not authorized and that they should give me my $ back. No response. What a scam!.Version: 7.4.82

Was Great, Until It Wasn’t…Update: November 2023: I’ve used this app for well over a year and really liked it until a recent update that completely changed the fasting schedule interface. It’s completely useless now, and no longer user friendly. Sad, but I’ve deleted the app today. I want the freedom to set up my schedule how I please and they took that function away, forcing you to have at least a 1 hour eating window. I regularly do longer fasts so this app no longer serves its purpose. Too bad. The developers made a big mistake with this last change. You lost me. Original Review March 2022: I downloaded about four of the leading fasting apps to try and see which I liked best. The startup on the others didn’t make a lot of sense to me as a newbie to fasting. After a couple days I chose to go with Simple because it is exactly that, simple. The interface made the most sense to me, easy to navigate, and I liked the helpful tips and graphics. The only thing I would say needs improvement is their weekly recap with the wellness bot, it’s information is usually quite off for some reason. I’m not sure what’s going on there but it’s a small thing and not really important. I’d say if you’re new to fasting, and looking for an easy helpful tracking app, this is the one..Version: 7.6.26

Absolutely useless.Lots of promises. Zero delivery. Worst value imaginable. And as an added benefit, I couldn’t log in to cancel the trial and when I asked for a refund there was zero response. Stay away..Version: 7.4.82

The auto renew even after cancellationCanceled almost immediately after starting my free trail and was still charged. The customer service is a bot..Version: 7.4.85

It’s a scam. Will charge you 110 CA$ without notifying you.This app is literally a scam. They will charge you without notifying you. And when you ask them that you are not satisfied with their app, they will not reply back easily. Then after weeks they will reply and will say, you are not qualified for the refund. So basically they are forcefully charging you for just logging in your food and water. And what else intermittent fasting that we can do notes as well. I would say, don’t waste your money on this app..Version: 7.4.86

Sneaky invisible subscription process that autorenewsA premium subscription auto renewed after I signed up for a free trial, with no email reminders of the recurring charge or ongoing subscription at any point beyond the initial confirmation email. I apparently signed up through the website, even though you can’t continue to access this program through the website, only the app. This was then invisible in my subscription settings and then also unable to be cancelled without contacting the company. Quite a sneaky way of catching out people like myself who don’t keep the closest eye on their accounts, as the subscriptions are only every 3 months and so don’t appear as a recurrent charge unless searching over a longer period. There is no ongoing email contact advising if payments received, or update emails to remind you of an ongoing subscription and so it is very easy to miss..Version: 7.6.15

Do better- customer serviceI can not speak to the app quality as after the incident I describe below, I immediately deleted the app. The customer service was abhorrent(awful). I had to contact my credit card company to stop payment on this charge. I am unsatisfied with your customer service. It shouldn’t have taken me having to contact my credit card company to get this resolved. This was bad company practice. When I was looking into a trial program, it popped up and said that I would get 12 weeks of the app access for $36, nothing about a workbook was mentioned. Unfortunately, I took the promo for its word and purchased what I thought was 12 weeks of the app service. I contacted customer service the same day as I realized I wasn’t getting what I paid for. However, the customer service did not listen to my complaint, instead confirmed delivery of a workbook and refused refund. My specific inquiry was ignored and subsequent replies followed different agenda about the workbook. I don’t appreciate this gaslighting behavior saying I purchased one thing when that was not what was authorized. I am unhappy with this correspondence and will not be doing business with your company ever again and will tell others that may be interested in this program of my awful experience. Do better!.Version: 7.5.13

Used to be great. :(This app used to provide continuously updated content and education catered to the users individual eating and fasting habits. It was great. Each new day opening the app was like Christmas morning. However, I renewed my premium subscription about 6 months ago and there’s been… nothing. No new insights, no articles, nothing. I’m not sure what I’m paying for anymore. It’s sad because I really did love this app at one point, and I would love to come back if they ever start putting work into it again. Below is my previous 5 star review for reference: Intermittent Fasting (IF) makes weight loss and health simple and easy. This app makes Intermittent Fasting simple and easy, so it works out well! The app makes it easy to track your eating and fasting windows. I especially like the Insights—simple click thru slides with tips and even short lessons in biology so you can get an idea about how your body is changing. I find it all fascinating! Only reason for the 4 stars is that it is a tad buggy at times. For a while it was not changing when I went to edit my goal weight. Also I’ve noticed that I’ll get alerts that new Insights are available, but they won’t be there. This are minor things that I can deal with. I’m just pointing them out. Basically if you’re trying to get control of your body composition and health and you feel bogged down by calorie counters, IF is a great thing to try and this app is a great way to try IF..Version: 7.4.88

Not as good as expectedTo much automation on advice it’s just AI stuff pumped through when triggered by a certain food. The advice received is not specific to the individual. Not very impressive.Version: 7.6.4

I got charged for the 7-day free trialSo I got an ad on Instagram about this app and it called my attention. It redirected me to their website, asked couple of questions and offered a 7-day trial, then they charged me 13 USD , didn’t send me an email confirmation and sent me to the app, when I got to the app the asked me the same questions and they said I didn’t have to pay for anything now, until the 7 day free trial passes. As I wasn’t thinking getting it until I see if it was effective, I was not looking to pay for anything. I sent an email to their email address for customer service and they said that they’d cancel my subscription but the money they took was non-refundable, which is dumb because if in the app they are mentioning that you didn’t have to pay until the 7 days passed, I don’t understand why they charged me on the website. I’m not looking forward to renew this as the app itself is pretty basic and I was hoping something different..Version: 7.4.76

12+ rating but you need to be 18+ to use itI put in my birthdate assuming since the app needs you to be 12+ since that is its rating yet it told me on the app i need to be 18+ to use the app..Version: 6.3.0

This app is disgusting please do not download itThis app is going to ruin the lives of impressionable people into waiting a stupid amount of time to eat, ignoring your body telling you that its hungry and needs food. people who are battling with eating disorders will turn to apps like this and will only get so much worse mentally and physically. the fact that this is for people ages 12+ as well? HOW COULD YOU ENCOURAGE CHILDREN TO NOT EAT AND “control your hunger”. the creators of this app knows nothing about health and need to educate themselves of how to actually get healthy because weight loss does not = health. please do not download this app and if you have questions on how to eat healthy go to a nutritionist and take care of yourself because downloading this app won’t do it. the fact that we are telling people not to eat us disgusting and we need to drop the thought that no food is good for you because it is not. do better..Version: 7.4.15

Weekly cost with no trial optionI am the type of consumer who is happy to pay for a subscription service once I feel it is the service that matches my needs. Unfortunately this service comes at a cost from the outset. You aren’t aware of this until after you have wasted your time completing the questionnaire and setup process. It has put me off the whole idea of needing an app. Ultimately, do you even need an app like this? It’s not rocket science. If you want to be a healthy weight and have a healthy life, then it’s simple - adopt a healthy lifestyle. Eat healthy and exercise. Start with a small healthy change, then increase change ratio. Eventually you’ll have a healthy lifestyle (1 step at a time, never go back or undo your changes). If you’re not prepared to, then you’re not ready for change..Version: 7.4.30

I do not wish to submit my health details!I cannot rate this app as it’s not (in my view) giving me a fair chance to do so. I do not consider my health details to be of any importance to anybody else but myself, and therefore I should NOT be forced to submit them to ANYBODY. As a programmer myself I know It is totally feasible to develop health apps without this intrusion. Those of us that are using phones and watches for fitness are already locked in to the devices requirement to submit such information, we should not be asked at every turn to divulge such sensitive information every time we look to a third party app. I’m fed up with this intrusion of privacy just so that the developers can auction off our data to highest bidder! A question for the developer: if the data collected by this app is ‘not linked to me’, then why is it collecting the users ‘Contact Info?’.Version: 7.4.77

Cancelled subscription - Simple still took money, TWICE!This is the only app I’ve *ever* had subscription problems with. I cancelled the free trial; Simple still took £79 (on top of another extra thing I’d paid when I got confused with the amount of ‘special offers’ and assumed that was my subscription). To add insult to injury, they have taken *another* £79 from my account for some reason and seem very reluctant to address it. It’s left me in a terrible position as I was not expecting this money to be taken, particularly as I’d cancelled my subscription some time ago. It seems that mine is not an isolated case either. On the plus side, I’ll definitely be losing weight as I won’t be able to go shopping this week as Simple have my money! EDIT: I’m not sure if you actually read the review, but you took the yearly subscription of £79 from me TWICE, three months apart. I took the first one as an expensive L (I’d already paid the ‘special offer’ price of £35-odd) after not getting a response from you. So that was already over £100..Version: 7.6.3

Frustrating!Keeps randomly changing from English to other language (looks like Russian?). Time tracking says PM when it’s AM and vice versa. Fluid tracker is wrong - adds 297ml when I log 350ml. Just annoying! Would be good if issues fixed..Version: 7.4.4

Don’t botherEvery feature the paid subscription gives you can easily be found online. A lot of inaccuracies and oversimplification but few actual research on the provided advice. Add to that a poor customer service after unsubscribing (be carefull to « unsubscribe » all the way to avoid being charged). All in all, just don’t bother. I never make a bad review but I’m starting to be fed up by dodgy subscription you can hardly cancel on a lot of apps, including this one..Version: 7.8.1

Awful serviceI have reached out three times to cancel my subscription and still no reply from them. I don’t recommend as there is absolutely no after-sale service..Version: 7.4.87

WARNING! False trial, zero communicationsThe trial is ingeniously set up in a way that bypasses App Store’s usual protection. They take your credit card details directly and you can’t cancel anything or complain through the App Store. When I realised this and tried to cancel, there was no reply from their support team… I’ve literally sent about 8-10 emails since over the last couple of weeks and there has never been a single reply and they have taken my $79 for a service I have never wanted after the trial. They don’t care about people at all, they just want your $ and have a great system to take it. Be warned.Version: 7.5.6

This app is fraud!Don’t install and use this app. They just take your money without your consent during the trial period..Version: 7.4.82

The worst oneI bought it with pay pal and unfortunately this application charged me despite deleted application on my phone and despite 3 times email to them through PayPal application, I received no response!.Version: 7.4.86

SCAMI signed up for the free trial and the app didn’t end up working out for me. I was NOT impressed to see at the end of the 7 days they had tried to charge me $70 and then $40 onto my card at 5am with no warning thank goodness my card declined. I tried both the ways of unsubscribing on app and website but both say I don’t have a subscription. If i don’t have a subscription then why was I being charged over $100 NZ???? Have now deleted my account and I better not be charged again next month. And also no reply from customer support. DO NOT USE THIS APP!!!.Version: 7.4.83

Horrible and useless appNo way to cancel and it basically does nothing but provide a timer for your fast. Don’t waste your time or money. It will charge you for additional memberships as there is no way to cancel in the app. Shady business practice ..Version: 7.8.3

Super Predatory app with rude supportI’m not thrilled by this app at all. While the data is useful, initially i signed up for a free trial and canceled it early only to be charged for a full year of subscription a few days later! I emailed customer support and was basically told i didn’t cancel the subscription and that i wouldn’t be getting a refund. I’m sure it’s because during the cancelation process they bombard you with 20 different offers to keep you on. Honestly just want my money back as this is not an app that I wish to keep using. I’ve contacted apple support to report the fraudulent activity and i strongly suggest everyone steer clear of this money hungry Simple company. I should’ve know this app wasn’t legit when they asked for paypal instead of apple pay. All i want is a refund!!!.Version: 7.4.87

Great idea but…This app has some very good little bits and bobs and helps you to track your fast times, it’s a bit fiddly to navigate and it took me a while to figure out a few things but as a previous review said, I forgot to start my fasting and then when I came to edit it a couple hours later it was not obvious how to do this to set the correct time. My other complaint is the food logging, I am unsure if this is more for Americans maybe? However I am a snacker and I have paid for premium so to properly assess my progress I would like to be able to add in all foods but so far today (my first days tracking) 3 of the 4 things I’ve tried to log don’t exist, which makes this very frustrating because it means I am likely paying for an app that clocks my fasting window which I can actually get for free, alongside myfitnesspal for food logging which is also free, I paid for this because I thought having it all on one place would be good…. Unless I am missing something?.Version: 7.4.69

Frustrating and GlitchyI looked forward to downloading this app and being a premium customer. The first few days were great, it kept me on target, gave me helpful alerts and logging my food really made me contentious in a positive way regarding what I was eating. One day I decided to turn my phone off while I slept. In the morning when I turned my phone back on, the app kept saying that I had to sign up and pay. Well I had already paid for 3 months and had only been using the app for 4 days. I attempted to sign in. It did not recognize me. Long story short I had to contact their customer service department to reset my account. Which was hard because I kept getting the run-around from their digital customer service bot. It wasn’t until I asked for a refund that someone (a human) reached out to help me. Since then the app has proved consistently glitchy. If you make a mistake on the time you ate and try to fix it in the so it throws the whole app off. Currently I have to not enter my food intake today so that I can get it back to the current fast regime that I selected (8/16 ratio). I wanted to love this app. I really really did. In fact I’m frustrated that after my 3 months are over I will have to look elsewhere. I am glad however that I’ve been introduced to intermittent fasting. That practice will stay with me forever. But the SIMPLE app is anything but ..Version: 7.7.5

Great app, bad updateOverall this has been a fantastic app that I use daily to help me with intermittent fasting. And normally I would highly recommend! But the new way of tracking food defeats the entire purpose of intermittent fasting. Previously, you would pick from a list of general categories for food and also include information like where you ate, why you did, etc. But, on top of being simple information it was all options! Now, they want you to pick from an exhaustive list of very specific food items (think like, what type of sandwich are you eating, plus what types of sides, etc.) that still managed to exclude things. But worst of all, they want you to include the exact measurement of how much of each item you ate! Part of the appeal of intermittent fasting is being able to eat what you want, within reason, in the time period, and this feels like intense calorie counting. Worst of all, you can’t choose to not log anything, so you’re forced to input something, resulting in me often just clicking the first option available to avoid the hassle…which means I have nothing useful to look back on. If this doesn’t change soon or give the option to go to a more ‘simple’ version of Simple, I’ll likely be moving to another fasting app. Please update this!.Version: 7.4.94

Getting WorseI have been using this app to manage my intermittent fasting for nearly four years. It used to be brilliant, but it’s features have been steadily eroded to the point that it no longer really adds anything for me. There used to be a circular dial to track users through their 24 hour cycle. It was really helpful as a visual representation of lots of complex information; very rich. That was replaced by a straight line which essentially tells users nothing other than that they are fasting, which… we know. There used to be cartoon pictures to tap which would show users where they were in the fasting cycle, including information on what was happening to their body at each of 7 (I think) key stages, and how long until the next stage. It covered a whole week, and was really helpful as a motivator. This was cut down to just 3 stages (I think) covering just 24 hours, and has now been removed altogether. The app used to encourage and motivate users with nudges and articles, and all sorts of things. This seems to have gone now. Overall this is a story of a great app being ruined by overdevelopment and change for the sake of change. It is effectively an overly complex stopwatch now, and does little to add to user experience. Unless the features above are reinstated then I will not renew my subscription this year..Version: 7.4.82

Extremely duplicitous marketingWhen I signed up for a trial, suddenly I could get 20% off (if I had subscribed outright, I would have paid full price). Then when I canceled the trial, they offer me a year for $1. They will not issue a refund for the trial even though I was in their ecosystem for 5 minutes. Caveat emptor. I will be watching like a hawk to make sure they do not charge me after the “not-free free trial” ends..Version: 7.4.88

Scam appThey charge you twice as much as quoted and don’t respond to requests for refund. Do not sign up to trial..Version: 7.4.82

Just another app sneaking money from you account.Signed up to this on a free trial. I often check my “manage subscription” tab in setting to make sure I don’t have subscriptions up coming I don’t want. This was never there and only now after I have noticed they have been charging me $79 every three months do I find out you have to manage subscriptions through the website….. That was never relayed to me when I signed up. There are plenty of other people here saying the same thing for a long time now and the developer just says “so sorry to hear of your experience this will help us improve our communication”……. Yet absolutely nothing has changed so they are clearly hiding behind it. I have never received a notification or receipt for any of these transactions. On the ACCC website it says companies “must” provide a receipt for anything that costs over $75. They have charged me $79 every three months without even a peep so I will be following this up with the ACCC. Get ready for it below people. Developers response. “Thank You for your review, we strive to be transparent with our pricing” “This will help us improve our communication”…. Keep clear of this app they have had plenty of time to change this but just choose not to..Version: 7.6.38

Waste of money, got ripped off!!!I got suckered into this app by an advert on Instagram. “Try for $1 for a week! Satisfaction guaranteed in first 30 days!” Well, I ended up paying for the fist 12 weeks up front for $35 because it was a “discount” offer and I figured if I didn’t like it, the guarantee would cover me. Well, I was absolutely WRONG. I start the app, and it is super cheesy. Not custom tailored to your needs at all. It’s basically an over glorified timer to remind you when to eat and stop eating. Logging meals is annoying, you have to search through a bunch of emojis that match with what you ate. I used this diligently for about 4 days and I hated it. I honestly was already intermittently fasting before this app, without even trying. This will not be helping me with my weight loss journey, so I contacted their support team to help me with my refund. I was told that I have to use this annoying app for 30 days and then, I’ll only get a 50% refund. They don’t stand by their guarantee, so BEWARE. Don’t fall for it like I did. You’ll surely be disappointed. Just set a timer on your phone for a window of 8 hours to eat, and that’s basically what you’re paying for. Not to mention the app is super buggy, I had to constantly re-log meals twice, the app on the Apple Watch does NOTHING. It’s total garbage..Version: 7.4.23

How do I rate this company a zero?Started my 3-month subscription in December 2021. This app is not managed through Apple subscriptions so after a while a normal person will forget they establish the first subscription cycle and have no way of keeping up to date on their active subscription with Simple. Simple is quick to capitalize here by auto-renewing your subscription, and to be honest, I don’t recall a moment in the process of purchasing the original 3-month sub where I was prompted to agree to auto-renewal. Nonetheless, they take your money and will continue to do so without your knowing — especially if you’re not frequently monitoring your PayPal activity. So I contacted Simple’s customer service a day after the most recent auto-renewal to state that I didn’t realize I was having money deducted through PayPal over the last two “billing cycles” (as it turned out they were, unbeknownst to me). Their solution was to cite their refund policy and tell me that I was not qualified, even though I haven’t used the app since February nor did I originally—knowingly— agree to auto-billing. Simple is in fact not unwitting to their methods and will very readily take YOUR money, too, if you let them. Please be very wary of this company’s unscrupulous policies and horrifying customer service. They really should be ashamed of themselves for their dishonesty and greediness. But hey, capitalism!.Version: 7.4.50

Not worth the $1 trialThe app is completely useless if you have even the most basic understanding of nutrition. The articles and tips on the app address topics like the importance of drinking water and the difference between good and bad fats - not information that is difficult or confusing to learn about. So no added value there. The program description mentions a customized health plan - don’t be misled. A custom health plan will not be created for you - you just get to choose how long you want to fast for. There are no features in this app that you cannot get for free on your phone or through other apps like My Fitness Pal. If you want to true custom nutrition support, you’re better off signing up for a program like Hybrid Nutrition which connects you to a real nutritionist on a weekly basis and a community of other users for support and recipe ideas. Finally, be careful when signing up for the trial. After signing up for the trial, you’ll be immediately presented with multiple screens prompting you to upgrade your account before even opening the app for the first time. If you accidentally hit the wrong button, like I did, you will not be issued a refund even if you notify the company right away. To receive a refund, you must demonstrate that you used their useless app for 15 days and did not see any results. Customer support is useless as well..Version: 7.4.50

Customer serviceThey double charge and then decide not to respond. The most disappointing customer service I have come across..Version: 7.4.11

RubbishTested the app and actually good but ended up canceling subscription as there are better options on other apps I find more useful. Unfortunately they have to been charging me even though subscription cancelled. I understand when you cancel a subscription you shouldn’t get charged full stop and too say their is 2 accounts - amazes me why when I’ve only created one on my phone. I would of given 1 star but luckily they had replied through messenger to resolve refund after a month of no comms. So you get 1 more star..Version: 7.5.5

Don’t bother downloadingWow, what an epic waste of money. You can’t use it (or even trial it) without an expensive subscription. The app doesn’t tell you want to eat, how to fast or offer any assistance. I filled out a whole survey just to be charged for absolutely nothing personalised. It’s confusing to put meals in (so little option, what’s the point?) and I the functionality is confusing too. I already cancelled my subscription & am taking the $50 hit as a mistake. Do yourself a favour & bypass this one. Edit after developer response: clearly based on my review above I was not using the free version, I paid a $50 subscription & stand by my comments..Version: 7.4.53

Do not useSigned up for 3 months. Cancelled subscription after 1 month because the app is a glorified timer. App asks why I cancelled. 2 months late I get billed for a year. Absolute Scam!.Version: 7.8.1

Great Ap—terrible billing, payment and customer supportI love the app. It works. It’s easy. I signed up with a free trial for a week. Every time I turned around. I couldn’t use something because a pop-up asked me to subscribe to the best of my knowledge I never did. After a couple days, I received an offer via email offering a free month of the premium app. I excepted this offer assuming that it was related to the offer I had previously accepted , apparently not. When I loaded the new offer all of my history from the previous version disappeared. I didn’t give it too much thought and figured it was some sort of glitch. After a week of using the app I’ve lost 7 pounds. I’m pretty happy then I noticed that I have been charged not once, but twice the whole amount for a subscription which wasn’t supposed to happen until after my free trial. I bring this to the attention of customer service and they tell me that it’s not refundable. We will see what PayPal has to say about that. I would actually like to subscribe and continue using this app after the month trial. It is too bad they’re billing is so messed up. Also, a little advice to the developers. You have a good product you don’t need to engage pushy, annoying sales tactics. They actually detract. I am hoping we can work this out..Version: 7.4.80

DisappointedI decided you would really lose weight just doing all the things you are requested to, but more annoyed that I couldn’t get on then it took days for verification email to turn up. After that it then kept asking for more payment ….money already taken out of account. So requested subscription refund. Using my own home method to track myself … I felt bombarded with too much on the app. I feel it is designed for younger people . After 4 emails I have had no action on refund. I suggest you take free 1 week offer before committing. Do not sign up if you think you are going to get the refund if not satisfied..Version: 7.4.63

Donot download or payI have used this app for a year and wanted to lose a lot .. but it didn’t help at all .. all it does is log activity and food with no suggestion and help or plans to lose weight .. I want my money back .. it didn’t help at all..Version: 7.4.84

Using this App for About 2 WeeksI have found intermittent fasting to be just what I need to get a handle on my weight and eating habits. Since starting the program I have seen a marked change in my cravings for unhealthy foods. I have been so addicted to sugars and bad fats and lots of processed foods. I was always a late night nibbler but that has stopped. So far I have lost 7 pounds and feel so much better. As far as the app goes, there is a lot there to help you and keeping track is pretty simple. But there are also some problems with the app. For example, after tracking my food for a week, I opened the app the next morning to begin my day and all my data, except for my name, etc , was gone. All my tracking, weigh-Ins, and plan information was gone. The app treated me a a new member and I had to start all over. I reported the problem and they finally reached out by email but they said I needed to give them more information. I did that but I have not heard back from them. Today my pictures would not upload and all the tips they provide were blanked out. I signed up for 3 months but if these kinds of things keep happening, I might look elsewhere. It is always a pet peeve with me that these developers never give you a way to contact them directly like a phone number. You tend to only interact with a computer..Version: 7.4.11

Simple scamJe me suis fait avoir par cet application . Vraiment juste du vent ..Version: 7.4.82

Worst Customer Service - Site is a ScamI tried out the free trial to see if it was worth the cost. I decided it was not, so I canceled my account. My trial was until 11/14, so I canceled on 11/13. I then get an email later in the day on 11/13 that I had been charged $73 for three months of the app. Even though I had canceled already earlier in the day. So I reached out to the customer support, I canceled my account AGAIN, and waited. Keep in mind my trial was to be until 11/14, but they charged me on 11/13, AFTER I had already canceled. I also never got a cancellation confirmation in my email either of the times I canceled, but my account shows as being canceled. Customer support was not helpful AT ALL. They told me that I was charged because I didn’t cancel my subscription, except I did, TWICE, and my account shows canceled. They asked for confirmation of being canceled, which I never got. So I showed them where it says in my account that it’s canceled. They then ask for my user ID and that it can be found at the bottom of the “Me” tab. Except it’s not there. So they’re spinning me around in circles to avoid refunding me for something they should have never charged me for in the first place. Absolutely a scam and would not recommend this app at all..Version: 7.4.73

Features have been removed in new updateI bought this app as it had many features including the journal and daily timeline showing you statuses. In the new update both of these features have been removed, so now I can not see what I have ate and drank in previous days or even drank that particular day. The timeline I thought was a good idea as it showed me what status I was in, and approximately when it starts and finishes, for example I could see that I’m due to start fat burning stage at a particular time. As I say, these have now been removed and makes it difficult to see where you are at. If I would of known simple we’re going to remove these features I would of simply bought another fasting app that still includes these features. A real shame.Version: 7.6.6

Couldn’t give 0Cancelled this subscription in January. Took a $49 payment out Feb 28. Changed my credit card # and just looked and now there is another pending payment. GIVE ME MY MONEY BACK and STOP billing me!!!.Version: 7.8.1

Poor customer service/app designI consented to trying the app for $1. I did not like the app as I found it was busy and not helpful for tracking food (I have another app I find is more superior). I decided I didn’t want to keep the app but could not figure out how to cancel it as typically it will show up in my subscriptions but it did not. So I contacted the company to try to figure out how to cancel and in that time I was charged $79.20 for 3 months!! I was not interested in this and voiced that I did not want this. The company person Andrew contacted me back and told me how to cancel my subscription but completely ignored my request for a refund. I have sent 3 msgs in total that are very polite and still ignored. All in all I feel the app is designed poorly and extremely overpriced. Ticket number 319129.Version: 7.4.84

READ THE FINE PRINT CAREFULLY!!!!I have to first start with this statement. I am generally fairly computer savvy and cancel and restart subscriptions all the time. I purchased a one week test trial assuming I was not signing up for anything more than the $1 charge I made to have a look at this app. My assumption was that this payment had no strings attached. One week later they charge me another 48 for an app I believe I did not agree to. READ THE FINE PRINT CAREFULLY . I only opened this app 1 time. It is basically a glorified alarm clock and completely not needed to help with fasting. Set a timer on your iPhone if you can’t keep track of time. Quite disgusted in being scammed into paying for this. Only one other time in my life did I make a mistake with a subscription which was on Duolingo. They refunded me immediately! Hence I am still a customer of theirs!.Version: 7.4.74

Don’t waste your moneyThis app is simple all right. Common sense knowledge and a timer that’s it. Horrible customer service and a totally unreasonable refund policy..Version: 7.4.83

AppaulingI would have to say I believe this app is a scam. It takes money without your permission, then when you contact them they refuse to refund you and then just stop responding. I have sent several emails with no reply. I write this review in the hopes I can help others to avoid trialing then getting smacked with a massive subscription bill for a substandard app that they were sure they had canceled..Version: 7.4.77


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