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AdventHealth App Complaints & User Negative Comments 2024
AdventHealth app received 27 complaints, negative comments and reviews by users. Have you ever had a bad experience using AdventHealth? Can you share your negative thoughts about adventhealth?
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AdventHealth for Negative User Reviews
✓ Does not work!Always glitching! You go to request an appointment and it glitches and says error does not let you request it. You go to request a prescription refill on one of the listed medications, it does not work! You message the provider and they do not respond. Contact customer service, they don’t have communication with the doctors office so can’t actually do anything but they will tell you they’ll mark it as urgent. For 2 months I been trying to reach doctor waiting for a refill on a medication I need to have daily. But this app does not work at all and it’s really your only way to send something directly to the doctor. Just ridiculous..Version: 2.14.4
✓ Great if it would workThis app has potential but it’s got some issues. For starters, my primary care dr is not listed in my care team. I just saw her in September so it can’t be because I haven’t seen her in a while. Since she’s not listed I should be able to add her so that I could make appointments with her. Second I was just in for a visit with an RN and I can’t access my summary. It just spins constantly and quitting and reopening does not fix the issue. The lab section is much improved from the old app and things look easy to read and to get around. If the first two items were addressed then this would get additional stars. Based on responses it does seem like the developers care about their product and would interact with those who use it which is always a big plus..Version: 1.0.6
✓ Appointment 30 Nov 2023I was scheduled for appt. annual Medicare. i was told it was already completed and not necessary. i waited over 90 minutes to find that out. that long of a wait was unacceptable. I was unhappy with Hermine Morris. She did not have the caring manner I prefer. She made me feel I was just another patient she wanted to rush out the door. seemed very busy and pre-occupied with other things. in future I prefer Faith as long as she is available. I feel very comfortable with her as my care giver..Version: 3.0.8
✓ App won’t open properlyI’ve had to delete and redownload this app 4 times in the past week. Upon downloading I’ll be able to log in like normal using my email and password. But after opening it up 3 or 4 times, I start getting this spinning wheel like it’s trying to open the app but never does. Just keeps spinning forever. I’ll delete the app, download it again, it’ll work normally a couple of times and then try to log in and again, the spinning wheel. That’s happened 4 times in the past week..Version: 3.0.4
✓ App Crashing when making appointmentsAs of the update today, the app has been crashing every time I tap on Availability for provider. It also crashes when I am viewing the providers details and then selecting Request Appointment. Both of the providers have confirmed previously they have availability to schedule online, however, this feature is not working on the app after the update. I will update my rating when I am able to schedule appointments through the app..Version: 2.14.0
✓ Unhealthy APPIn the beginning this was a great app but when things go wrong there is no support. In comparing this app to other health institution app, it is far less then acceptable. The Advent health app portal is not stable and does not have the technical support that an application like this requires. When faced with a malfunction, the IT support doesn’t address the problem just tells you to go the the website for access. What is a health app worth if you can’t see a summary of your visit with a health professional? If you compare this app with the Mayo Clinic app, the Mayo portal app is six stars ⭐️⭐️⭐️⭐️⭐️ and Advent’s is less than one star ⭐️..Version: 2.7.1
✓ Not a fan of the new updateAs a patient and a parent to a medically fragile child who solely uses AdventHealth as our care provider, I have to say the updates to the app from a few days ago are horrible. I used to be able to pull up lab reports and get a PDF with all of the results. Now to see each item you have to click on them individually and there is no way to see them all together or save them all together like before. Please please please fix the lab results back to how they were displaying prior to the update. Not user friendly at all!.Version: 2.10.3
✓ Message wont show upI messaged my doctor through the advent health app over the weekend. I wait for the beginning of the week to start and received an email saying that she had responded to me but when I opened the app, it showed no message from her. I tried going on Patient Portal on my computer and it also showed no message from her. I really don’t know what the issue could be but its quite irritating because I had a question for an upcoming appointment and now I can’t see her response..Version: 2.7.3
✓ New update has SO many bugs!The newest update has SO many bugs! The faceID barely works anymore, basically doesn’t at all. My messages aren’t loading from all of my doctors and Getting error messages. I can start to see a preview in the main messages screen but if I go to the actual message nothing will load and then it will tell me there’s an error. Not sure what happened, but the app needs to revert back to the previous version..Version: 2.8.0
✓ Nothing worksRecently downloaded this app at the request of AdventHealth’s scheduling for my son to see the ortho after injuring his knee… they said fill out the papers in the app. Every page crashed. I couldn’t even fill out half the papers. After we went to the appt, I only got one little printout with LESS THAN the bare minimum of info needed to make decisions for my son’s care… they want us to use the app for everything from seeing his discharge papers (which that section doesn’t work) to virtual visit in 2 wks for a follow up, which ALSO (surprise!) THAT section of the app doesn’t work either!! Half the stuff I try to look at says to go on my computer to see because it’s not optimized for the app. What?! I don’t have a computer. This app is garbage and since dr’s INSIST on pushing forward with putting all this info on technology… we the people who need the PAPERS, the physical appointments, the real life aspect of dr’s… we get the short end. I might as well just delete this app because literally nothing works. Horrible. 0 stars. BRING BACK THE OLD WAYS OF APPOINTMENTS AND PATIENT MANAGEMENT..Version: 2.14.7
✓ Once Great, Now an ObstaclePreviously the AdventHealth app combined all my health records, billing, other healthcare needs/data, and the ability to contact my doctor directly in one place. Sadly, the last past has now changed. I’m no longer able to contact my doctor directly. Instead I’m forced to funnel all requests through an intermediary, a “Care Advocate,” who either responds with a canned message or goes to ask my doctor and then relays the information back to me. Why do we have this new hurdle? I understand that doctors, like many of us, hate email and would rather do other things with their time, but it’s frustrating that AdventHealth has introduced this new obstacle in the doctor-patient communication chain. While the app was once great, I’m now resorting to calling and leaving messages at my doctor’s office..Version: 2.6.2
✓ APP WILL NOT LET ME USE IT ANY LONGER UNLESS I UPDATE TO IOS 16Just went to view my medical records and I can no longer use this app because it is asking me to update it and I cannot because I have an iPhone 6s and this phone cannot be upgraded to iOS 16. I suffer from multiple health problems and this app is critical for me and people to view their medical information and records and now you do this…and I don’t want to hear any excuses that it wouldn’t work since since it was working fine just a few hours ago. This is complete nonsense and some people cannot afford to buy new phones just to use this medical app, please fix this immediately!!!!!.Version: 2.17.0
✓ Love the app, can’t report a problemAbsolutely love this app, but it recently started crashing when I try to log in. I can’t seem to figure out how to report this, so I’m writing a review. Any time I try to log in, either by typing in my login info or by using Face ID, it will instantly force close, and I have to reopen the app, and it just goes in circles like that. Other than that, I love the app. This started maybe a few days ago? Guess I’ll be using the website for now..Version: 3.0.7
✓ Fix App Please!I would like the App much better if one feature worked! I am unable to send messages to my PCP bc the Dr is not showing in the message box. The previous Dr is listed. I called and talked with IT support who says it’s an issue with the area/state I live in and the problem is being worked on. I have to call the Drs Office for refills and the office team doesn’t want to do that; they prefer I send I use the App and send a messsge, which I can’t do. So frustrating! Fix App Please!!!!.Version: 2.15.0
✓ Nice update but lots of bugsNice refresh interface, but will close automatically when signed in, repeatedly. Sometimes you don’t received notifications from your care advocate. Periodically takes you the beginning of what you already signed to resign. In the care advocate messaging, the messages won’t be sent to the recipient at times. Asks to validate identification after signing in multiple times to get up to date records..Version: 3.0.9
✓ Multiple defects, poor testingAt its best, navigation is great and it’s very convenient to message your provider with any requests or questions. When the app isn’t working, you experience random defects where functionality isn’t working as it should. Technical support blames you as an individual or your provider when they don’t possess the functionality needed to cause the issue. I’ve heard multiple times that I’m the “only person experiencing this” yet my provider shares they have multiple other patients having the same issue and yes, they’ve reported it. Currently, I’m not able to initiate a message to my children’s provider and they are blaming the provider saying they removed messaging functionality. That’s just…not possible nor probable. This isn’t the first time this defect has occurred. I’ve reported the issue over a month ago to their technical team and they have yet to correct the issue..Version: 2.13.4
✓ Basic app but definitely not completeThe app provides some information about your care, but it is not complete. Issues I have found: 1. Labs do not have times attached to them. So if you multiple labs in one day, they are just listed on that day without times. This is frustrating if you want to compare lab results. 2. Speaking of comparing lab results, why not change the view of labs so they are listed horizontally in chronologically order? This way patients can trends in results. 3. Not all labs show up. Only blood work results. Any other labs (fecal, urine) do not show up in the app. 4. Summary of your visit is a mess. It is just one large word document. This is not how providers view your notes, so why do patients have to view it this way? Separate the notes so they are easier to read and easier to find what you are looking for. 5. Speaking of notes, the app only includes overall procedure notes. Nothing about provider or nurse notes when they visited the patient or what the course of action is for treatment. This seems like it was done for legal reasons, but as a patient I have a right to my entire patient chart of information..Version: 2.8.2
✓ Good intent. Poor execution.Generally speaking, this app is well designed with the right feature functionalities, but it fails in execution. For example, when I tried to schedule appointments, it sometimes work, sometimes doesn’t. Today, the app has crashed multiple times and I was not able to schedule an appointment. I ended up calling, so what’s the point of having an app then? I’ve verified the AdventHealth app is updated, and my iOS is updated. I turned off my phone and turned it back on and the results were the same. I reviewed lab results and I used the “ask question” function down below. I got error message and the question could not be submitted, so, again, what’s the point of using the app then? I call through the app and the hold time is ridiculously long to the point I gave up. I have lost confidence in AdventHealth..Version: 2.14.3
✓ Bad communicationPrimary dr referred me to see another Dr. Received a call from the referral dept almost a month after initial visit. Had appt with primary for follow up visit for tests. Got call from the office if I would like to come in sooner. Today when I came for visit, was notified it was not with my primary but another dr. This might have been ok, if this had been communicated when I made my appt. Now trying to make an appt with my primary and no times til august and the front desk staff was flustered to even find an appt. Guess those test results were ok…. We’ll never know.Version: 2.13.0
✓ Leaving advent healthI have been with this group for many years. It have never had to change so many doctors and had NO help nor assistance in the changes. Bautz retired understandable. Carpenter would have been nice to have known he was leaving in the middle of care from an accident I was in. Then I have a surgery and sent to other doctors yet they can’t get back with the other due to him leaving. Saw a doctor in between after second accident and then signed up to select another doctor. Would again had been nice to discuss some of this with an actual person. Then I signed up for another doctor I couldn’t see until Oct. then see him and now he is leaving. Meanwhile I had to hire an attorney for accident and asking for my records from the accident and nothing sent BUT my brain tumor information sent out when a date and accident was given! So before my records get sent out any more. I am looking for a new doctor and a facility that will return calls and help patients with papers and not hand out information I did not say could be sent out!!! I am furious at the moment and hurt! I will be writing a letter and a more detailed review !.Version: 3.1.0
✓ AdventHealth appAs much as I’d like to give this app a good review, I just can’t! It’s far from user friendly, I have trouble getting in to the parts I need to use, I can’t seem to find a way to get messages to Drs. other than Dr. Guthrie, and I usually have trouble even getting to him! My wife and I share an email address, and that fact seems to really throw your app for a loop! It can’t seem to wrap it’s brain around the idea that two people would want to share an address-share street addresses, why not share email addresses? When I asked for help at a doctors’ office, I was told to call the tech line, so I did. They told me I needed to ask my question at the doctors’ front office, which I tried to do, and was told to call the tech line! Come on, people, get it figured out! If you want us to use your app, you’ll need to make it usable! BTW, I recently needed a surgery which had to be done at ORMC, and I needed to set up and use their app. It was so smooth, and so easy to use, it was actually usable! What a concept!.Version: 1.2.2
✓ Normally I love the app but lately it doesn’t seem functionalI’ve used the app for almost two years and it seemed great but since about May it doesn’t seem like it works as expected. Multiple times I will receive emails stating your provider posted new results to the portal but when I go to the portal, it is the same old results. When I tell Dr. Hill’s office, they just make it sound like “yeah, sometimes it doesn’t work.” I haven’t been very impressed with the customer service or the app. Hopefully they can get whatever bug worked out soon!.Version: 1.3.6
✓ New Patient Care InterceptionPreviously I loved the app. With me having several chronic conditions it was a fast and efficient direct way to reach my providers office. The new requirement that a patient care rep must first review the message adds to response time on average over 3days as before it was usually same day response. I have asked repeatedly to have them removed. I am sure it helps some people greatly however it hinders my care significantly. This review was solely based on the app and not the care I received from my provider..Version: 2.8.2
✓ Lots of bugs and slowPoor execution on this app. I’ve had to sign the waiver to digitally communicate no less than 5 times in the last two days. Push notifications are sporadic at best, causing long delays in my response time. I’m logged out very quickly too. I understand there are HIPPA compliance concerns, but that should be mitigated by allowing users to self select a timer. I didn’t rate it a 1 star because messages do get through; just, with a lot of friction..Version: 3.0.8
✓ AverageThe app suffers of constant glitches. The newest one has to do with the chat feature. Additionally, this app doesn’t let you see your lap results side by side unlike other health network apps which allow you to see the dates and results of each previous test done once you click on a certain test, such as Glucose. It doesn’t show you your past labs and you have to click on all the previous labs and try to find the one you want to compare it to. I hope this things get updated because the app has a lot of potential.Version: 2.4.0
✓ Doesn't workI scheduled a new patient doctor's appointment through the app, said it was confirmed, and everything was looking great. Then shortly after I couldn't get it to connect my account because of an authentication failure which was clearly a bug. My friend said the same thing happened to her but the app said I could do it at the office so I decided to wait. Well when I arrive at the doctor's office after driving for 30 minutes they had NO RECORD of my appointment ever being made, or myself in the system AT ALL. I'm very tech savvy and know how to navigate a complicated healthcare system and this was a complete failure. Good technology is supposed to make things easier, not more difficult. This is bad technology and I will not be using this app again..Version: 1.0.6
✓ Health Kit integration removedWhen I first started using this app a few years ago it had a lot of the same great features that it has today, but I was also able to integrate Apple Health into the mix and have an easy way to monitor my holistic health all in one place from various different sources of data. With the switch to MyChart, this feature has gone away, or perhaps just been disabled..Version: 3.0.7
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