- 96.0LEGITIMACY SCORE
- 96.5SAFETY SCORE
- 12+CONTENT RATING
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Kinsa App Complaints & User Negative Comments 2024
Kinsa app received 21 complaints, negative comments and reviews by users. Have you ever had a bad experience using Kinsa? Can you share your negative thoughts about kinsa?
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Kinsa for Negative User Reviews
✓ Useless. Glad it was freeI hate this thermometer. You can’t use it unless you have the app. The app takes forever to load and the temp it gives you is inaccurate. I compared it to my other thermometer and this one reads higher. It’s a quick read thermometer which is nice when you’re doing rectal temps on unhappy babies but I question how accurate it is if it reads in only 2seconds. Are you expecting the temp to automatically upload? Well, too bad because it won’t. You’re better off using a basic ol’ thermometer and tracking it on paper or in the notes app on your phone or taking a picture instead. It’ll also tell you to contact your dr or go to the ER when it isn’t necessary. Avoid this crap if you can and just use a regular thermometer. It shouldn’t have to be this complicated to take a temperature. I’m done entertaining the app now and will be deleting it and throwing away the thermometer. I’ll buy a different one for the diaper bag..Version: 2.27.0
✓ Why did we need to change the app?I am frustrated at all the information I have to navigate through in the new app. The old app won’t sync with my thermometer anymore. The old app tells me to open the new app so it can transfer information across. It doesn’t do that. I can’t upload a picture instead of the avatars, which annoy me. I just want to organize my family members in the order that I’d like them to be across the top. One would think adding them in order I’d like would put them in that order. Nope. It’s backwards. I’d like to add the profile pictures I could add in the old app. The pictures allowed for me to see which family member I needed quicker. I don’t think I should have to memorize which avatar is my family member. A picture was faster. I’d like to not have all the suggestions on where to find a mask, etc. It is 2022. We know this information at this point. Move on from everything being all about COVID. Not every temperature is COVID related..Version: 2.27.0
✓ Tech should be secondary to the primary function.First and foremost, this thermometer should take your temperature quickly and easily. Full stop. ANY other functions technological or otherwise should be secondary. Instead, you have to download an app, connect to Bluetooth, set up an account, and set up a profile ALL before the first reading can happen. On top of that, the app was so buggy when trying to set up the device that I had to start and stop multiple times in the process, closing the app and restarting. This is frustrating enough, but when you have a sick 2 year old and you’re dealing with all of these unnecessary complications, the frustration is intensified. Once I was able to take a reading, I was given an error message three times before it would successfully read, but two additional attempts later were also unsuccessful. I am all for technology, but this device is giving tech a bad name and will be immediately returned to the store because it is worthless..Version: 1.10.1
✓ Can’t pair device to two different iphones? That’s dumbLike most people, this device was purchased to be used by a family. Sometimes, families include two adults and some kids. As such, this cannot be used by both adults independently because one thermometer cannot be paired with two iPhones... Sure, it can share data about infection rates where I am, but my husband has to be with me if I want to check my own temperature or that of the kids because I can’t get it to ever connect with my device. Would be a whole lot cooler if it did. So I’m returning it and sticking with my cheap Rite Aid thermometer - because it doesn’t have any weird, irritating quirks - it just takes my temperature indiscriminately..Version: 1.21.0
✓ CANNOT USE THERMOMETER WITHOUT STEALING YOUR INFOThe Quickcare thermometer is NOT QUICK. Needed a quick temp reading for a family member, and it DOES NOT MEASURE TEMPERATURE... unless you download the app, sign up, and agree to all their policies... including GIVING UP ALL OF YOUR INFORMATION. No warning of this requirement, until AFTER you bought it, driven home, opened it, and tried to use it in pure frustration only to find out there is NO OTHER WAY to simply use the THERMOMETER AS A THERMOMETER. How ridiculous is this? Regardless of the manufacturer’s too little too late response. This product should be a thermometer first, and data mining app second. It should default to the manual mode FIRST and not require an unreliable game of cat and mouse. If it is a data mining product, it should be given away for free, in exchange for its soul leaching data mining..Version: 1.22.1
✓ Where are you?I’ve been a daily user of the thermometer and app since the pandemic. We have been extremely pleased overall with the thermometer. Lately, I’ve not been getting any feedback on area trends, and the thermometer has been giving a low reading and I know the low reading is not due to illness. I have not been able to access any customer service whatsoever and some links are dead. This would be a five star review if I at least got some feedback from the company..Version: 3.10.0
✓ Does the job but...The app is the absolute minimum I’d expect for the Kinsa thermometer, but that’s about it. Basically just saves some of the data. For example, the export function looks like it just uses the data as it’s formatted when stored. Much more useful would be a csv file to enable importing into a spreadsheet for manipulation and graphing. Also, why only save a few days of data? Our phones have a lot of memory these days. And so on. I’d recommend the Kinsa folks hire a professional iOS programmer to make this a truly useful app. Right now it’s not..Version: 1.17.0
✓ Keeps crashingI hate that the thermometer won’t work without the app, and the app keeps crashing. I just received my Kinsa yesterday as a replacement for my old Kinsa smart stick, which always works...but I thought it would be nice to have a wireless option and not have to have the toggle search to plug it in to my phone. The app and thermometer have given an “Err” reading at least 70% of the time, and it won’t let me take a temperature without the app open. Right now, the app won’t open for me, so I have a useless thermometer. It would be nice to just be able to use the thermometer “free standing” in a pinch. Or you need the app to actually open..Version: 1.9.0
✓ First gen no longer works. Frustrating Kluge.Kinsa’s whole scheme is a horrible kluge. It’s a wonderful business model where Kinsa obsoletes the older stick thermometer hardware, even for the older iphones that have the 3.5 mm jack. The constantly updating app no longer works with gen 1 hardware. (And why does the app need weekly/monthly updates anyway? Oh yeah, “bug fixes and various improvements “ lol - it’s supposed to give you a temperature and it cannot even do the basics) And, if you want a quick start, to get a fast temperature, well you can forget that. Kinsa forces you to set up an account, email, password, internet connection, etc. otherwise no temperature for you. Yeah, data harvesting is way more important than the temperature that you need, like RIGHT NOW! Yes, you’re forced to wade through seemingly endless badgering and menus in order to try to attempt to get a measurement. This product is a complete SCAM. Save yourself from financial raping and nonstop frustrations - just buy a regular dumb thermometer from the store and run as fast as you can away from this over-engineered, software-mangled kluge with it’s surveillance spyware..Version: 3.1.0
✓ App goes badI’ve been using the Kinsa for over two years . Typically the app opened as soon as the thermometer had my temperature. Recently I’ve had to log in every time in order to record my temperature. Today I can’t even log in. The app fails to remember my logins. Very annoying!!! The aforementioned bug was fixed. Now the app won’t respond to my temperature being taken and most of the time has to be manually opened. When opened it takes time to connect and has to be closed and reopened before the temperature can be recorded…still annoying!.Version: 3.0.1
✓ App is brokenLatest update broke the app. Asks to login then freezes. No way to contact support even from website to notify about this issue. Fix the app and provide a better way to contact your support to report issues with app.Version: 2.26.0
✓ I’m over the Covid bullyingThis was given to me by a relative, otherwise I would either never have chosen it or taken it right back. I get today’s desire to upload and share every kernel of information to the world, but I just want an accurate temp reading. Why do I need an app to see my temperature? And the intrusion on my privacy? No, you cannot know my location and no, you may not share my info to the world. And the Covid garbage, you can eff right off for asking my vaxx status, and for offering shots and boosters in every frame of the app. I just need to know my temperature. 🙄 Gonna have to get an old fashioned mercury type thermometer that won’t divulge my health secrets to the gov’t and sell me on big pharma..Version: 3.1.0
✓ Thermometer works app does not!This app does not work. It literally will not open on my phone and is stuck on the agree screen. I cannot manually load my temperature. I’m now using the smart stick app so that I can record something. This is frustrating. My dollar store thermometer worked well enough and I could still have used the old app to manually record my temp. If you have any thermometer take your temp daily and manually load your info. You don’t need to waste 40 bucks on something that might not actually work on your phone(Bluetooth wouldn’t connect either). I do support reporting our temps though. This is a great idea to see where growing virus hotspots are developing. If nothing else record your temperature on whichever app you can get to work..Version: 1.12.1
✓ It works but it’s just not any goodLook, I just want to log my temperature, which sometimes I have to do several times per day. I just want to open the app and have it get the data from the thermometer. But no it always wants me to answer questions about Covid vaccines or other symptoms. I have a doctor, I don’t need to tell Kinsa if I have a cough. It’s no good at logging symptoms, either. It’s a set list of symptoms and you can’t change the options or the ones that pop up. Let me choose which symptoms to log, jeez. But, the core feature, working with the Bluetooth thermometer works well now..Version: 2.27.0
✓ InaccurateNothing is really wrong with the app aside from not connecting to my thermometer. I had the original kinsa stick thermometer and liked it so I decided to upgrade to the ear thermometer. It won’t connect to my app. I have done all types of stuff even made sure Bluetooth was on and it had fresh batteries. My phone won’t event pick up the bluetooth at all. It will pop up and ask to connect then when you choose to connect a message pops up saying it couldn’t connect and to contact support. Also every time we have used it it seems to be off and give low readings. We have two ear thermometer and this one says 97.7 and then when I use my braun ear thermometer it will be in the 98’s. The braun is more accurate and our go to but I purchased this to keep in our diaper bag and so that it could help us avoid manually inputting info into apps..Version: 2.7.0
✓ Disappointed that Local Illness Risk is goneContacted support after weeks of the Local Illness Risk report was missing and replaced by big question mark with a option to look it up. No response. Well nothing works. Tried multiple zip codes and none of them do anything. I relied on that, but now I just don’t know where to turn. I have always given Kinsa five star reviews and have always had customer support return emails (a few times over past two years), so I’m really disappointed..Version: 3.10.0
✓ Bring back the old app engineers!First review ever! Why isn’t our entire history saved anymore? This is extremely frustrating when trying to tell the doc what happened two days ago! I trusted the app to save that info and didn’t write it down anywhere else! Please bring back the old app that saved entire history of family temps, notes etc for years! It was helpful to review what months my family tended to get sick. I’m also extremely annoyed that all of that data did not back up when I got a new phone. Disappointed but I also haven’t slept in a few nights with a sick kid so 😩.Version: 1.9.0
✓ Slow appWhen the app works well, it’s a nice combo to have as you get a good kind of ecosystem with information about symptoms, etc., but the app is slow. Sometimes minutes just to get any feedback after a temperature. And then that awful message in the app, “Hang tight! We’re loading an awesome experience for you”? When a parent is dealing with a sick child, that’s a lame message in general, and is far worse and cavalier when the app won’t even function properly. Change that message Kinsa, and boost your servers to work faster. Or build more data into the app so it doesn’t rely on the server so much..Version: 1.10.1
✓ Not User Friendly 😥This is a good idea and I am grateful. However, Kensa MUST make it easier to interact with technical assistance. I have the smart ear thermometer and it crashes often and a message to contact Customer Service is displayed, but there are no instructions on how to contact anyone for help or during what hours. This is unacceptable and poor customer support. Instead of being able to speak with someone, I end up struggling with the thermometer, by pushing the Big Button, turning it on and off, until it finally displays the temperature. Then I have to search for where and to record my temperature and notes. I only bought the item after hearing about it on Rachel Maddow’s Show on MSNBC, but wish I had only ordered the little smart thermometer she has, though I am not sure it would have been any more user friendly than the ear thermometer, or if access to customer support would be a reality. This is concerning because I have told friends and family about the app and thermometers, but am afraid people will be upset with me when they experience what I am experiencing..Version: 1.13.0
✓ Missing a lot!!!Either I’m missing something or it’s not there! I have two kids sick at once. If I don’t have the app OPEN and logging the child real time, I can’t indicate which temp was for which child at that time! I have to go in and delete temps. THEN, I cannot manually enter a temp for a specific time! I’ve figured out that the only item you can enter for a specific time was the medication, so my temp updates were all in the medications color. Further, I have been logging temps and meds for 3 DAYS and my history only saves the last 12 hours! That was USELESS when speaking to the dr! All of this needs to be fixed! I will stick to the old fashion pen and paper thanks!.Version: 1.9.0
✓ Thermometer:Good App: VERY Poor5/25 Update: The app is very buggy and the latest bug I have discovered is that it deletes readings that have been saved. What is interesting is that it also deletes the entry in the Apple Health app too. Kinsa never responded to my earlier review below. The thermometer works well but there are issues with the app. Some of the bugs I have found include : double posting readings from the Kinsa app to the Apple Health app. Each reading in the health app ends up with a different UUID but exactly the same time stamp so it rather looks as this is a Kinsa problem. Another bug is if you export via email the data the resulting is not in any sort of order at all it just seems to be random. Also why only allow the export of a max of 14 days of data? Other bugs include inconsistencies when it actually saves data to the timeline etc etc Whoever is doing their App QA is not doing a good job and is bringing down the quality of the product..Version: 1.15.1
🙂 Kinsa Positive Reviews
Kinsa works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Kinsa.
⛔ Kinsa Problems
