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Tropical Smoothie Cafe App Complaints & User Negative Comments 2024
Tropical Smoothie Cafe app received 27 complaints, negative comments and reviews by users. Have you ever had a bad experience using Tropical Smoothie Cafe? Can you share your negative thoughts about tropical smoothie cafe?
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Tropical Smoothie Cafe for Negative User Reviews
✓ Some annoying featuresI’ve used the app for at least two years. The most annoying aspects of the app are being logged out randomly. You only discover this when you are trying to order in a hurry. The app periodically deletes your credit card info. The app does not have the “scan credit card” function. The app does not have Apple Pay enabled. “Saved payment methods” does not work. I have to still type in the card. Once you type in a card, it automatically charges that card, instead of taking you back to a confirm screen before submitting your order. Supposed you just remembered you wanted something else as you were putting your card info? You will not be able to put it on that order. Some cafes have fridge where they store pickup items. Some do not. Your order page should let you know so you know if your smoothie is in danger of melting if you take too long to pick it up..Version: 3.9.1
✓ Useless updateReally not enjoying the accessibility of the new app! The sign up screen upon opening the app makes me close the app as soon as I open it, because no one wants to sign up for an account when they are hungry and just trying to place an order. Also, when you try to scroll back to the entrees and drinks be careful! It does not have a clear cart tab so one accidental tap and your entire order is gone, you have to select everything again and replace your order. Last, the cart is located on the bottom corner of the screen and can be EASILY missed as there is no clear indication of where it is. It is typically located at the top of the screen where it is more visible. Love tropical smoothie! Hate this app. Would love to see improvements in the future working towards customer retention and not so focused on making the app function like a social media platform..Version: 3.6.1
✓ Needs workChanging my previous review because I realized a second problem: 1) It keeps telling me I have notifications on the app badge. However when I open the app, there is NO where that I can find said notifications and read them… am I missing something? 2) Also, for payment cards saved: both my wife and I have cards saved on our accounts. (Different phones) We can see the cards saved in our settings. Yet when we go to place an order, there is no saved payment method. I had two cards saved. Let me delete one, but when I try to delete the other one, it asks me if I want to and I say yes. Yet it’s still there..Version: 3.2
✓ Ruined a Decent AppLike most apps, Tropical Smoothie’s has inexplicably gotten worse. I used it regularly with only occasional glitches, but inevitably, someone decided to “improve” it. The latest update lost my favorites (of course), despite having me sign in, and the app’s menu no longer lists the one thing I buy (I get it one to three times per week). This means I can no longer order the smoothie I want through the app; I have to stop at the store, wait in line, pay for the smoothie, and wait for it to be made. No more in and out—which is a problem, since I typically order these when I’m in a hurry. The staff at the counter, who all know me on sight, were mortified to learn the app was screwed up. Since the store no longer takes phone orders, I won’t be going there any more. So enjoy the app while it lasts; just know that it probably won’t last long..Version: 3.1
✓ Not able to scan receiptsI have contacted app support still not getting an answer I have been trying to scan a receipt from the 26th of October it originally said could only scan one receipt per 24 hours which was fine so tried to scan 24 hours later it pops up with cannot scan more than 2 receipts within 24 hours so I haven’t been able to scan a receipt at all since the 26th of October please fix this problem I am almost to supercharged in just over 3 months yes I shop that often just ask the store I frequent they know me by name. So is this how the app works you get close to the maxed level which my birthday is in just over a week I wanted to be supercharged by then but seems to me you don’t want me to get anything for free which is kind of a scam if you ask me. We absolutely love your product sometimes the service lacks but that neither here nor there my regular server’s are great..Version: 2.0
✓ App is WorhlessThe restaurant is great but the app is pointless. Twice I’ve tried to place ASAP orders only to be given a wait time of 48-55 minutes. I decided to just go and order in person. There were no customers in the store, and the staff didn’t seem to be preparing any orders. Since I arrived a half hour before closing, they weren’t thrilled that I had a five meal order. But if the app had a better timing mechanism they would have received my order 20 minutes earlier and likely had it done by the time I arrived. In the meantime, 5 people entered the store after me even closer to closing. So the ridiculous wait times for an app order are useless for the customer and do not appear to serve the staff well either..Version: 1.5
✓ Enhancement ideaThe app does what it should and will always love tropical smoothie cafe. What I wish is that it would give you the nutritional info based on how you customized your order. For example, I ordered the chocolate covered strawberry smoothie last night but with no sugar and removed the banana and white chocolate. I wish I knew what the macros were after that. I tried calculating based on the nutritional guide but doesn’t make sense especially not knowing how much of a banana would have been added or how much white chocolate would have been added. For me who is strictly trying to count macros (and I know I’m not the only one) it sure would just make this app that much better..Version: 2.1
✓ Great place to eat, terrible appI eat at TSC 3-4 times per week, but the app is unusable. The app will charge my credit card the total amount before I have even placed the order, and then repeat that over and over until I just close it and give up. This happened every time for nearly a week, making the app unusable. Now it just produces errors after I customize items in my cart and then try to place the order, making it unusable again. Even logging into the app is difficult because the password saves into a password manager or keychain under a completely different domain that doesn’t relate to TSC. This app makes me think that the movie Idiocracy is real. 🤦🏻🤦🏻.Version: 4.0.5
✓ Worthless app - doesn’t workI downloaded the app and have been getting emails about these great rewards. I decided to try one and ordered so my daughter could pick it up on her way home. Everything was working great and I got to the checkout. I applied the coupon and was ready to pay. I put in my card information and it told me to make sure my contact information was correct including phone number. Then it cleared the page. I tried it a few times and it never worked. I went to profile and payment options and it says I have no cards on file and there is no way to add one. I called the store and they said they didn’t accept phone orders and couldn’t help me. After messing around for 15 minutes my daughter had to order in person when she got there and I found a way to screen shot the coupon from the app and have her get it scanned at the store. It was a total waste of time. It doesn’t do the main thing it is designed to do - order food easily. You can’t even select “pay in store” like other apps. This app is misleading in that it doesn’t do what it implies and must not have gone through testing. I have an iPhone 12 and have developed apps that are on the App Store. I expect more..Version: 3.4
✓ Horrible appI swear people are only reviewing this app with positive reviews because they like the smoothies. My review is about the application, which is incredibly useless. All the previous features from the previous app are gone, and it’s just for collecting points when you WALK INTO A CAFE. Delivery on the app does not work, you cannot save your credit card to the app anymore, and you cannot open the app to scan within a store that you do not have access to internet at. So make sure to ask for a copy of your receipt if you wish to collect points. This app is awful. I am so sad they replaced the previous (actually functional) app. I would give 0 stars but that’s not an option..Version: 3.9.1
✓ Always something going wrongLove the product but not always the experience. There’s always some hiccup … out of product, no staff and the stores are closed, orders made incorrectly and now the app upgrade where I can’t sign in and although I’ve submitted a password reset 10x or more … yup, you guessed it, no password reset received, still can’t log in and it’s been almost 12 hours … at a business where I easily spend $25 per visit well, maybe it’s just time to stop and move on. I believe there are locally owned businesses that, while they may not be as conveniently located, they may offer a better, more personal experience and appreciate the recurring business/customers more. Password resets should be simple and non frustrating. If the business can’t do a simple password reset makes me wonder how they’ll protect my personal information on line because, where did my account/password reset request go?.Version: 3.0
✓ Does Not Work for DeliveryI have been trying for weeks to order delivery on the app but every-time I click it , the screen goes white. The online website as-well is not working for delivery and I have tried the contact us form on the app but they just said its the new update and they are working on ways to fix it. It has been three weeks this should be fixed! I sent again another contact to receive the same response “ Yikes! We're sorry everything didn't go as smoothly as we expected upgrading to our new app. Our teams are focused on working out the kinks so we can provide you an even better app experience. Thanks for hanging in there with us and letting us know what happened so we can pinpoint these issues and resolve them as quickly as possible. “ There is no help!.Version: 1.5
✓ App is very unfriendly to use.Whoever made this app, you need to find a way to let me add credit card info without forcing me to order something. Now I accidentally made an uncancelable delivery order when trying to add my card info, because I thought it’ll take me to a confirm order screen after putting in my card info. Now the order went through and there’s no way to call the store to cancel it, because the answering machine keeps saying that their inbox is full. Also don’t know why you can’t add ApplePay to the app, since Doordash has that option, and I could even order Tropical Smoothie items from that. Even the restaurant itself has ApplePay..Version: 3.3
✓ Constantly down and full of bugsSeriously who is running Tropical Smoothie’s servers? There are constant outages and errors in the app. This place makes it so frustrating to order on the app. I eat here frequently so maybe I have a bit of bias because I use the app more, but my goodness I have never used a service that is down so frequently. Here are a few bugs: - Whenever the app updates, it removes your saved cards. It shows them in your settings, but will act as if there are none when you go to the payment screen. (more mismanagement of the app) - If you remove or substitute anything, go to the payment page, and go back and change something else, it resets your entire order but still shows the order details as being normal. So once you pick up your food none of your substitutions or modifications are done. - The app resets your preferred location whenever it updates. There have been many times I unknowingly ordered from a tropical way across town because my favorite spot was reset. I love the food, I love this place, but good heavens get a grip on your app!.Version: 4.5
✓ The app is a terrible way to order and will rob youI love tropical smoothie and probably eat there 6-8 times a month. Occasionally ill order through the app but it has become less and leas frequent as it usually gives me issues. 3 days ago was the last straw for me. I tried placing an order online and it gave me an error message. Instead of retrying i decided to order from Chilis instead as I had a reward. Just to be sure I check my email and recent visit (the recent visit can only be seen if you reset the app. Needs to be changed) to see if the order went though and it didnt so i proceed to place an order elsewhere. Long story short i got charged 15is minutes later, immediately contacted support and 3 days later i still havent heard back. Will dispute with my bank.Version: 1.4
✓ From Hero to ZeroI first was introduced to Tropical Smoothie Cafe in college. It always served the most delicious smoothies ever. Fast forward to present day, they have fallen off. The most recent order I place has officially caused me to no longer be a customer. I placed an order for delivery directly from the app. I only received 2 of the 3 smoothies I ordered and one of those smoothies was under an entirely different name (someone else’s order) and did not give me the 2 cookies I ordered. Since I did it through the app, there was no immediate support to connect with like DoorDash or UberEats. I called the store twice and both times no one answered and voicemail was full. I even texted the delivery driver and they never responded. The only way I was able to get my voice heard was having to go through the “Contact Us” section of their app and that is just sending an email in which they will review and get back to me whenever they can. I basically lost out on more than $10 with no immediate rectification. If there is anything this review can do is have Tropical Smoothie Café has some support available for when the store or the delivery driver messes up the order. I rather make my own smoothie first before ever ordering from this place again. I recommend just ordering for pick up or going to a different smoothie place entirely..Version: 3.6
✓ Broken appEDIT: after requesting a password reset I was finally able to log into my account. My review still stands as there are clear problems with the link functions to login with Facebook and Apple, as well as the error message on the create account page not accurately conveying what the actual problem is, that being an account already exists with my email. This was not sourced as the reason making a new account was not working. This review is for the app only. Right after updating the app I can no longer login or create an account. Trying with Facebook does absolutely nothing. Trying with Apple does nothing. Trying to login with what I’m sure is my correct login info tells me an account can’t be found. Assuming that perhaps it’s a new system and I may need to make a new account, trying to make one always brings up an error message claiming certain required fields are missing or incorrect (nothing about an account already existing with my email address btw), and going back I see NOTHING highlighted as missing or incorrect. So I can no longer make or sign into an account at all. Fix it..Version: 3.0
✓ Stealing moneyThis app is incredibly broken, twice now it has sent my order to the wrong store over an hour away, they also have been unable to refund any of my money or help in anyway. Customer service is a joke and incredibly rude. I’m out $30 now and no one has been able to help me I have called the general manager of the store in question, I have contacted cooperate and no one will refund me or reimburse my points lost on a third order that was messed up and sent to the wrong location. I have triple checked that the location was changed when I ordered and as soon as I hit complete and pay it pops up that it was sent to the wrong store yet again. This app needs a major overhaul and so does the customer service department..Version: 3.3.4
✓ Some changes would be greatI love tropical cafe but can you please add a few changes to the app and a variety of rewards. I want to be able to have the option to add fruit to my smoothie for example when the cranberry smoothie was out I liked to add kiwi to it but it wasn’t an option in the app so I couldn’t never order from the app. Also when you switched to the new app we can no longer use our free supplement and $5 reward at the same time. Also we need some new reward options for example a buy one get one free smoothie, a free bag of chips, or maybe change it to where we accumulate all our points and they can be redeemed for different products you offer instead of always just getting the $5 once we spend $55. For example 300 points gets you a bag of chips, 600 points gets you a smoothie, or 700 gets you $5 off a sandwich. Last but not least we need a higher tier level I’ve probably spent 10x or more the top tier since I’ve become a fan of the smoothies..Version: 1.4
✓ Order not receivedIf I could give tropical smoothie a zero I would. I ordered items to be delivered. Never received it. Called DoorDash because that is who they use for delivery. DoorDash offered to refund me or to see if the store would remake it and they would refund the store because of lack of communication from the dasher. The store remade the order, took the refund from DoorDash then called me to tell me I needed to replace the order. I said I wasn’t replacing the order of the received the refund, why should I have to pay for the order twice. I then called DoorDash again and they put me in contact with tropical smoothie corporate customer service. They said they would take care of it. I asked what that meant. Am I going to get my refund? They said yes. They took my name, phone number and email address and physical address. A week later and I haven’t received an email let alone my money back. Oh and I tried to contact the two other times since. Don’t risk it. I will not spend another dime there. And my work is in the same parking lot. I will make sure everyone knows that they do not care about their customers..Version: 3.2
✓ Beware of this app!I eat from tropical smoothie cafe all the time, I typically order it in person and the food is good. HOWEVER, yesterday I ordered in the app and checked the option that allowed me to save my card as I don’t feel comfortable pulling out my card in a busy Walmart for an extended amount of time typing in my card information as anyone could see it and attempt to do fraud, so I added and saved my card in the app and placed my order in a private location before I completed other errands I had for the day. I saved it because I wanted ease of ordering on the app in the future (side note: I’ve ordered on the app before but have NEVER saved my card). Anyway, I chose to save my card on the app yesterday and the very next day (today) I got a strange charge on my card from somewhere I don’t recognize. I did nothing out of the ordinary yesterday except for save my card on the app, then the very next day I have an unrecognizable charge on my card for a very specific amount. I looked through my bank statements to see if it was some sort of subscription I missed that is taken monthly out of my account. I found no such thing. Be careful saving you card on this app as it seems there likely is shady people behind it looking at your card information and using it to commit fraud..Version: 3.8
✓ Terrible in every wayThis franchise never fails to disappoint. Their app is no different. Constant glitches and crashes. Says a location is open only to find it closed. Pretends to save your credit card info but rarely does. And there is no way to delete your credit card info inside the app or on the web site. There is also no way to change your password inside the app. I have never seen an app that does not have a security and payment section that allows you to change these vital settings. I truly believe some high school interns wrote this app as part of a computer science project. This app has been bad for years and they never make any significant updates. How can you have hundreds of one-star reviews saying the same thing and the leadership does absolutely nothing about it. Head scratcher..Version: 2.1
✓ Yum!I love tropical smoothie, and I love being able to use the mobile app to order ahead of time, especially with a busy schedule as a stay at home mom of three that homeschools, but it’s really inconvenient that the “faves” section of the app next to the “recent orders” doesn’t work. I would love to be able to easily access my favorite smoothies, especially since I customize mine. It would be great if they would update this bug because it’s always been this way for me! I’ve even re-downloaded the app and everything multiple times and I’ve had multiple phones that has been an issue on. Fix it please!!!!.Version: 4.8.1
✓ Decent app, great smoothies, but issues…Let me start out with how awesome the app was. I loved being able to place an order on the app, head to the local TSC, and get what I ordered as expected. The discounts / bonuses I accumulated were awesome too. For some reason, lately, the app isn’t showing the whole menu for the local TSC. If I pick the next farthest out I still have total availability, but this has gone on for long enough that I’m starting to wonder if anyone knows what’s up. Chia Banana Boost, I’m looking at you… It was brought up with two employees at the local cafe, and nobody seems to know what’s up. But because of this issue (some would say minor) I haven’t bought a smoothie in weeks. And we were a 2 - 3 times a week smoothie family. That’s at least 3 maybe 4 per visit. So maybe chump change, but they lost out on between 6 and 16 smoothies a week. So…. If it does what you want the app and bonuses are great. But as with all things, once it messes up; somebody loses money..Version: 2.1
✓ Smoothie Good~ Bad in-store Service thoughFirst time inside- the manager did not even look up from his cell phone while we were trying to navigate the menu. My friend states I’ve never been here/ I don’t even know how to order. He STILL did not even look up from his phone. As I was paying I had to click 3 buttons to avoid leaving a tip on my credit card-I planned on leaving a cash tip. We were the only people inside. Someone dropped our food off- said nothing when he sat the tray down. My friend received 1/2 a tiny soufflé cup of salad dressing with her salad, my soufflé cup was full. No one ever came back to check on us. Then my friend who hated onions had a bluish slippery thing in her mouth that she spit out in her plate said what is that? I looked and said it like an onion- she said do onions come on a Caesar? no, they don’t. I took it and walked to the cash register and said hey, I’m curious - what is this and the young girl said oh no, was that in your smoothie? I said no, in her salad- a guy from the drive-thru stepped over and said it was a fire-roasted onion and took it & threw it in the trash & walked off. I said does that normally come in a Caesar salad and the girl said no & walked off from the counter. So my friend said let’s go. We tried to stuff the rest of our food & trash in the silver trashcan on our way out but our food containers would not even fit into the top hole of the trash can. I felt like someone in the company should know….Version: 3.8
✓ Unintuitive on its best day.This app is bug ridden. Not only does it garner error messages about not being able to duplicate previous orders RIGHT before duplicating them, but the location setting that should—by default—choose the closest location to you when using the app ALWAYS requires manual selection. Also, what is the point of me saving a card on file for later use if that card option isn’t presented to me at check out? If it wasn’t for some of your locations mandating that orders be placed online, I would delete this app and simply order at the register. Disappointing..Version: 3.2
✓ Detox greenI absolutely love Tropical Smoothie. For the most part though each one I go to is understaffed, aren’t able to take credit card, can’t order in app, wait time is 20 min +. The last one I went to could take cash only, exact change and I couldn’t get credit for rewards either. They only offered the smoothies, something was wrong and they were unable to make any foods. I’d like to say this is a unique issue but sadly this is not. I go out of my way while traveling to seek out Tropical Smoothie, love them that much. Please fix the issues. Employees are really nice though, just need to hire more..Version: 3.8
🙂 Tropical Smoothie Cafe Positive Reviews
Tropical Smoothie Cafe works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Tropical Smoothie Cafe.
⛔ Tropical Smoothie Cafe Problems
