- 97.3LEGITIMACY SCORE
- 97.8SAFETY SCORE
- 4+CONTENT RATING
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Tropical Smoothie Cafe App User Positive Comments 2024
Tropical Smoothie Cafe app received 22 positive comments and reviews by users. Can you share your positive thoughts about tropical smoothie cafe?
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Tropical Smoothie Cafe for Positive User Reviews
✓ Wish I could enter gift card balance for paymentI’ve fallen in love with Tropical Smoothie Cafe. It is now my ‘go to’ place for breakfast on the days I’m required to go into the office. The app makes it simple and easy to order ahead so when I get to the cafe it’s waiting on me. Two things I wish for in the app: 1) the ability to enter a gift card to use as payment. Each year my hubby gets me a gift card for TSC but I have yet to figure out home to use it as payment in the app 2) allow online purchases to get the morning 50% off deal I would get if I were to order at cafe during the hours this is offered (7-9 am I believe)..Version: 3.8
✓ Great app & establishment BUT..Absolutely am in love with tropical smoothie! Their smoothies & food items are a great way to get a boost or fill you up with something light. One thing I noticed is they changed their rewards system. A free smoothie used to be redeemable with 550 points (at 10 points per $1, it’s $55), but now it’s 1200 points ($120), which is more than double the original! My favorite part of tropical was the ability to get rewards that didn’t seem too far out of reach, but spending $120 for a free smoothie is too much from what I was used to paying. Hopefully y’all can scale down the points cost, because it’s one of my fav perks!.Version: 3.9.2
✓ My port orange store:My first visit in this store at any tropical Café and I just have to say I was a little nervous about going up to the cashier and explain to her that this was my first time to visit so I had questions because I have a special diet. The young lady who helped me and I feel so bad because I didn't get her name… She was incredibly perfect for me as a new customer. She explained all my questions and even gave me a special surprise… I just want to reach out to her and say thank you I believe the only brunette I saw in the store I will find out her name later… But because of her excellentHospitality I will be back quite often! Thank you so much for your service!.Version: 1.4
✓ Tropical Smoothie experienceMy initial visit was through the drive through. A beautiful girl with black velvet long hair and awfully long false eyelashes took my order and gave me the wrong order. When I stated that she may have mistakenly given me the the wrong order, she insisted that it was my order. I paid and received someone else’s meal. I ordered a Triple Berry Blast and I received a blasted cheesy chicken tortilla wrap, strawberry smoothie and ranch sun chips. I planned for 450 calories vs the more than 1600 calories I received. Thank God I met a homeless man on the back street toward the THOP East Hospial. Meal was given to him. Reason I did not argue with Tropical Smoothie Cafe Staff member was because I was hurrying to get back to my husband who was on life support and frankly did not have the emotional fortitude to argue. Have visited 4 times since and have received correct orders. Customer Service is a must..Version: 3.9.1
✓ Cannot Upload Gift CardsMy wife and I use this app a lot but one of the issues that we run into is, we can’t use a gift on the app. Whether using it to pay or adding funds to the account, nope it won’t let you. There are a lot of apps out there that allow you to upload the gift card or use it to pay, life Starbucks for example. The convenience of the app is so you don’t have to wait in line, not when you have a gift card though. This would be a game changer and a most requested gift in our family if we had this option. If this change ever happens, my rating will definitely change to 5 stars..Version: 4.1.1
✓ Excellent SmoothiesI loved my smoothie very much! It was filled with green veggies and healthy tropical fruits served up like a breath of fresh air on a hot summer day, a veritable concoction of healthy benefits in a glass! I had the detox smoothie and was very satisfied and will definitely have this again as well as every other item on the menu which has so many things I can’t keep track of them all. This will be a critical step in overcoming cancer for me to have the fresh fruits and veggies daily with the convenience of not having to make them myself. Thank you for having this wonderful service to meet our nutritional needs..Version: 2.1
✓ Improvement neededThe app forces you to update before being able to use, therefore causing me to miss scanning before payment cause I only saw the notice when I opened the app at the drive thru. Please allow a dismiss button to keep functions of app so the update can be done after the scan. Also the receipts from my usual location do not scan or work with manual input. Why aren’t all locations held to the same requirements? The receipt should reflect the correct way to get the points regardless. Or y’all could scrap the reward system and simply deduct the value from the regular price and not make your loyal consumers jump through hoops just to make more profit off those who don’t use the rewards. Seems petty. The plastic straw wrappers are hard to open. Use paper wrapper please, why extra plastic?? The clear straws were also better than the blue which are too narrow. Love the products!.Version: 4.9
✓ LOVE IT, but I wish you could add gift cardsWords cannot explain how much I love this app. It’s easy to navigate, is always up to date, and the rewards are amazing! However, my only criticism I have is that you can’t add gift cards on the app (like you would for Starbucks) for payment. The only way you can pay is via credit or debit card, and I think that adding a gift card feature would make this app that much better since I wouldn’t have to go and wait in-store just to use one..Version: 3.1
✓ Fix the appAs of June 2022 the new app is crap. There is no way to communicate problems through the app to the corporation and or the developer . I have a red notification ball outside of the app with no way of getting rid of it ( there’s no notifications section)😂and the red ball is annoying to look at on the Home Screen ! There’s not even a proper department to talk to if you the corporate phone ( I left a message through the personal department. Problem #2 ,I can’t use my perks when ordering ahead of time because they don’t show up in the total bill. I have to go into the store to use them. So what’s the use of using this app. The corporate needs to fire the developer of the app .I love the smoothie store but hate the app. I will change this review when they fix the app. Thank you.Version: 3.1
✓ Fun app easy to use.I work at tropical, and the only thing I ever see a problem being with this app is when people want their points and scan without waiting for us to tell them to. Either it breaks the register or makes their name their app reward. So there should be a pop up telling them to let the register know and wait for the go ahead! Other then that I have to complaints for a perfect working app!.Version: 3.8
✓ Love the place but…I’ve always loved the food and service that all tropical smoothies provide. However, I’m a bit irritated that certain stores are now adding a tip line during payment options. After numerous, understandable because of the current times, rate increases it seems a bit much. I eat a tropical smoothie at least twice a week and it adds up. I do feel guilt it into tipping your employees. Have you decreased their hourly wages? If so, it’s understandable, but if not, it’s a bit overkill. Just my opinion. I will start decreasing my visits because of this..Version: 3.4
✓ Very kind and courteous employeesWe had biked 15 miles on the Legacy Trail and connecting roads with our 13 year old son and he was very hungry. He wanted to go to TSC! We arrived on our bikes and I had my app but I didn’t have my cc input into the app to pay. Your very kind employee offered to make us our order of 2 smoothies and a chicken cheese quesadilla and then we could come back to pay as we lived about 10 minutes away by bike. We did just that as we then biked home and my husband immediately took his truck back to TSC to pay. He paid yet wanted to personally thank the kind employee…but she was not there. She is an Angel! He tipped her fellow co worker so hopefully she will get her share of the tip. 👍🌟.Version: 2.0
✓ Tropical Smoothie Cafe ROCKS!I’ve ordered 3 or more of these and the quality and freshness are remarkable. I’ve only tried the Smoothies so far but they have all been top-notch! Delivery with GrubHub has always been on-time even if it is a late hour. I recommend their Smoothies to everyone - they are delicious and cold and mixed perfectly - none have been “two-tone” with separated ingredients. Likewise none have been watery at all but all fresh fruit. VERY TASTY please try them you will thank me!.Version: 3.4
✓ Love tropical rewards!!This app is a game changer. It so much easier to place my favorite orders vs waiting to get in store to order and having to wait. They save all your favorite items so you can just tap one button and it’s ready to go! Super easy to use, love racking up my points and getting free smoothies and food items as well. If you frequent tropical smoothie, or even if you’re like me and just like having a healthy option to grab real quick on your way to work or the gym, this app is a lifesaver! ❤️❤️.Version: 3.8
✓ Tropical Smoothie Cafe - WestfieldI had my wonderful four kiddos today when visiting the Smoothie shop! Upon order completion the you g lady who took my order walked me through the app. We then went outside to chat and play while we waited on the order. The young lady who took our order was kind enough to not let our drinks set on the counter but instead brought them out to us with a drink carrier! There’s a reason beyond the health and taste Benefits that we literally have a budget line item for Tropical Smoothie Cafe of Westfiels! V/r, Haney.Version: 1.5
✓ Super easy way to order my smoothieThis is a nice, clean app, easy to find/customize items if needed - makes ordering easy. And I love the smoothies! One thing that does seem a bit odd - I have notifications, including badges, enabled on my iPhone 13. I’ve notice that when the app shows badges, those notifications don’t seem to be anywhere in the actual app. The only place I can find them is in the full list of notifications for everything I get. Am I missing something here, are they hiding somewhere in the app? Also, my feature/enhancement request is to add support for PayPal and/or Apple Pay. Right now the only options are to enter your card info everytime - annoying - or to have your card info saved in the app and I would really prefer to not do that. This is the only reason I gave four stars instead of five. Would be happy to change that if you added support for these..Version: 3.7
✓ Amazing Smoothies, Food, & HUGE list of add-one!!I’ve always loved tropical smoothie. The one in the Beville complex off Clyde Morris and Beville is always on point. They’re service is friendly and always very fast. I’m always in & out. The facility is kept clean and has nice seating. Best of all, the smoothies (& food) are the BEST. I get the same ones every-time & the list of add-ins you can put in your drink are awesome. Whatever you’re looking for, I guarantee they have it. Always pleased with the items I purchase and service I get. :).Version: 1.7
✓ Tropical smoothie centerville vaMost amazing and most consistent smoothie location Only bad part is the location in Chantilly wasn’t as good when it comes to customer service on the management part. I spoke to one of the managers and they couldn’t even communicate with me in English and didn’t want to speak over the phone when I called so I had to come in and ask the questions I had to one of kids that were working that day. Thanks again tropical smoothie for making my day!.Version: 2.1
✓ I love my detox smoothie every day!I can’t get through my day without the detox green smoothie. I add a few supplements to it, making it the perfect appetite suppressant through out the day. I could live on these smoothies I love them so much. For bosses day, my staff gave me a tropical smoothie gift card along with a beautiful gift basket full of treats. My fav item was the gift card! I will use it today! If u haven’t tried the green detox smoothie, u don’t know what your missing! Low calorie, no guilt, healthy drink! I’m ordering four- all for me! Lol. I’m not even kidding, not even a little. I’m hooked! The app only allows my reward points to be used a little each day. That is annoying. But I’ll try to figure out a better way to utilize my rewards to save more. I’m blowing a lot of $ each and every day 7 days a week……but I am hooked! I can’t skip a day no matter what! Thank you tropical smoothie! 🥰.Version: 3.4
✓ One tiny problemI love this app, it’s very easy to use, and I absolutely adore everything from Tropical Smoothie. The only problem I have with the app is that I can’t remove smashed avocado from the Baja Chicken wrap. It says it’s not a part of the wrap online, but in store on the wall menus it is, and I never add it on because I’m allergic to avocado (it’s not a deadly allergy), and yet it still always comes with avocado on it. I don’t always have the time to go to the store itself and order without it, so it would be helpful if that could be corrected in the app..Version: 3.9.1
✓ Easy to order!The app is great for placing orders ahead of time and building rewards. I also like that it tells you of promotions going on - the nearest tropical smoothie is about 15 minutes from me so seeing if there are deals ahead of time helps a lot! The notifications are kind of buggy (it'll say there are three notifications on the app but then when you open the app it's not clear what the notifications are) but i love the app!.Version: 3.4
✓ If only I could use my gift card as a payment method…The only issue I have with the app is that there is no place to insert my gift card as a payment method. It saves a lot of time to order ahead and pick it up, so it is unfortunate that this is not an option with a gift card. I will not be getting any more gift cards for Tropical Smoothie Cafe for this reason, even though I love your smoothies. I hope you all will make it possible to add a gift card as payment in the future. Otherwise, the app is great!.Version: 4.3.6
😕 Tropical Smoothie Cafe Negative Reviews
