Casey's Negative Reviews

Casey's App Complaints & User Negative Comments 2024

Casey's app received 21 complaints, negative comments and reviews by users. Have you ever had a bad experience using Casey's? Can you share your negative thoughts about casey's?

Casey's for Negative User Reviews

✓ TipWould like to write in my own tip them out I think it’s kind of crazy that I can’t write in my own tip when I feel it is my obligation and light duty as a consumer to over tip if I choose to because they are working hard in this pandemic and they deserve more money and I can’t put it on a credit card and that should be an option when it is a A contactless society that we are living in and you do provide that service and I don’t feel comfortable handing them money and they have to hand other food to other people I think you need to readjust the service on your Internet and app because I think they deserve more money than what they get for tips they work hard for their money they do a great service and they work hard for it that’s all I have to say on this matter.Bassethoun7Version: 1.9

✓ ServiceI was promised to be able to pick up my pizza order in 45 minutes. When I arrived, they hadn’t even placed my order in the oven, or even begun to prepare it yet. I was told they were getting ready to place another person’s order in the oven and mine would be prepared after his. This store has had numerous problems with register’s being down, electricity off and coolers not working of late. My family and I have recommended this store to several people in the past, but now their insurmountable problems have caused me to withdraw my confidence in this location. I will never shop here again..Unhappy user to be customerVersion: 4.5

✓ App issuesThe app would be great if it actually kept up with points. There’s usually several months of delay. I’ve emailed Casey’s, thinking my points weren’t collecting. They emailed me back explaining the issue and my points magically appeared. Now, several months later, it’s the same song and dance with no fix. Is this a technical error that no one has bothered to fix, or is it a tactic to prevent people from being able to use their points? Either way, it needs to be fixed. Lastly, at every Casey’s I’ve ever used it takes entirely too long to pump gas. It takes several minutes to go through all the prompts to be able to even pump gas. Then, once able to pump, the pumps are the slowest pumps in America. The summer time it’s not so bad, but in the winter it’s unbearable and I’ll go somewhere else..CatBeggsVersion: 3.4.2

✓ Customer servicePizzas always take much longer than estimated. Sometimes you can arrive at the stated time and the pizzas have not even been started. On a separate note, there are sometimes only one cashier at the front with long lines (not fair to the angry customers that have simple purchases to make and not fair to the frustrated and helpless cashier who is getting attitude even though they work as fast as they can). I am a long-time fan of Casey’s, and this is a new store, but disappointing so far which seems to be a leadership issue more than local employee’s. Time to step the game up and we still love guys!.Dinosaur, Jr.Version: 3.5

✓ Just terribleCasey’s bought out Bucky’s here in Omaha. Bucky’s carwash app worked flawlessly for 7 years that we used it. Casey’s app is a complete joke. Can’t pay for anything through their app. Been trying to buy the carwash membership for a month now. Keeps giving message “Unable to Process Payment”. Called, emailed, nothing. Was told to go back and use Bucky’s app for carwash. Only problem is they disabled the carwash membership feature. Why would you kill a working app and launch a new app that doesn’t work? Major failure. Fire the idiot who launched the app, sue the app developer for a crappy work. They cost Casey’s thousands of customers. We switched to a different company for carwash and points. Never going back to Casey’s. Thousands won’t!.SamsameyVersion: 3.5

✓ Cant sign in.."An error has occured. Please try again later." Been getting that when trying to sign in for the past two weekz or more.. Usually never have had any problemz with the app and since I live near a Casey's it has been/was my go to convenience store as I'd often take advantage of my rewardz or pointz but being as I haven't been able to I've just been going to Dollar General instead.. If they don't release an app update soon to fix this issue I'll more than likely be uninstalling the app and taking my business elsewhere instead...AwArE21-TFMVersion: 4.3

✓ Continual problems with your appHi! I love ordering Casey’s pizza, but your app is painful. Nearly every time I check out it tells me I have an insufficient balance even though I select ‘pay in store.’ I have to back out of my order and go back in again before it will take it. Also, I don’t know if this is specific to the highway 92 location by Council Bluffs, but when I try to order the large pepperoni pizza on the app, it says ‘out of stock’ every time. I almost feel this is only the highway 92 location by Council Bluffs because the Glenwood, IA location doesn’t have this issue. Lastly, I know you are trying to make extra sales, but the constant pop-ups when you’re trying to make your pizza selection on the app is rather annoying. I would love to see some different deals on the app. They seem to be the same all the time. Also, I like it when you do different specialty pizzas from time to time. It doesn’t seem like you do that anymore. Keep making great pizza! The staff in the Glenwood store are awesome. I don’t order from this highway 92 location as much so I can’t sing their praises. Have a good night!.SW IA Pizza FanVersion: 4.7

✓ App is almost uselessThis app says it takes Discover card for payment and does not. It also says it takes Apple Pay but apparently not if you have a Discover card backing your Apple Pay. It won’t let me put in any requests (like lettuce in the side of Taco Pizza which is really critical for delivery), and half the time (including today) signing in is not available so I have to check out as a guest, which means earning no points and unable to use my rewards. Today when I submitted my order after going to find a non-Discover card and filling out all my information to check out as a guest, it said it could not build my order. Why? It was a single pizza, nothing complicated or sold out or special request. I love the pizza but this app needs work..D-tcbVersion: 4.2

✓ Casey’s reviewCasey’s has been a filthy mess, pop spilled in the floors that is stucky and black from sitting on the floor so long. The pop machine is dirty and half the pops read out of order, the ice coffe has been out of order, the icy machine has been out of order for weeks. The drink freezers are never stocked. They will not make sandwiches anymore. And to top it off the managers sister and husband/baby daddy because there not married all work at the same store and work most often on the same shifts. It’s a mess and honestly I wish I knew who the hire up manager was. This Casey’s definitely needs someone to look into it. It terrible to go in before work or on a weekend day around 8:30 and there’s no food ready. Most afternoons around 1pm there no food ready then either. You sometimes get coffee but not creamer or they have creamer and no coffee It’s awful and the employees spend more time outside smoking then doing anything else. PLEASE LOOK I TO THIS… Superiors store really needs help..Hill468Version: 4.4

✓ Casey’s appThis app is absolutely repulsive. I’ve made account after account with this thing specifically just for the rewards/option to order food from, and each time I have the repulsive app tells me “We’ve removed your phone number from your account, you need to add a new number.” It’s absolutely ridiculous, being able to enjoy these rewards/options being available isn’t satisfactory in the slightest. I’ve tried getting the support team to fix this, but I can’t even get a response from a single person, considering I’ve sent emails, tried calling the support team, etc. Its not worth your time, so for anyone seeking something useful, this isn’t for you..Sorey25Version: 4.3

✓ Rewards for cents off gasSeveral times I have purchased items that give cents off gas and it doesn’t seem to work. It doesn’t show up on my account. Once I was able to delete the app and reinstall it and the cents off was there, but not this time. The cashiers are not able to help, so you lose out on your reward. This needs to be fixed! I spent more in the store than I would save in gas so I double lose. Casey’s get with it and fix this bug! At least this time I asked for a receipt so I have proof that I bought the items that earn that reward and I have a chance to get it…IF I can ever catch a manager at the store…I also won a prize in the scratch off game that my store doesn’t carry. The cashiers have not been given the authority to substitute…it’s a bottle of water for crying out loud I am thinking of using all my credits and going to another station for my gas, I have heard of one that gives greater discounts.GrandmaOTwinsVersion: 4.4

✓ Ordering pizzaI dislike ordering pizza this way because your app lacks the ability to truly customize my pizza. For example, if I wish to order a supreme pizza but I do not like spicy meets I think I should be able to change out the pepperoni for ham and sausage for more beef. It’s the same amount of meat, the same number of of toppings. I don’t understand what the problem is here! It shouldn’t be that big of a deal if you truly want to sell me a pizza. When your only cost you three to four dollars to make a pizza is it that big of a deal if I change up the toppings a little bit to suit my own needs? You have a good product but you could definitely make it better to suit your customers and truly make you the best pizza there is. Do you have a great pizza I love eating it and I used to be able to do this when I could phone in an asked somebody they saw it it’s no big deal. I wish your app would do the same. Also I would like have the ability to have my breakfast pizza mixed… ie bacon and sausage on the whole pizza..Hoffy59Version: 4.3

✓ App will no longer let me sign in…I used to be able to use this app and it was wonderful. I love Casey’s pizza and enjoy it every time I get it. But suddenly it stopped letting me sign in. I tried changing my password, but that didn’t work. Tried a different login method and that didn’t work. Tried creating a new account, but since I only have one phone number and it is already attached to my current account, it won’t let me. When I try to login like I. The past, I enter my email and password and the sign in button turns darker to show it was clicked on, but then nothing. No screen change, no anything. If I go to the home page, I am still being asked to sign in. If I try to order through the app, it is all fine until I go to complete the order, when it tells me again to either sign in or create an account. Yet I still have access to the notifications the app sends me (the special award messages inside the app), which even have my name listed. Very frustrating. If it still worked, I’d give it a full 5 stars…..SayerSongVersion: 3.4.2

✓ FraudulentAs an ex employee I had “bought” into this concept. After 9 months of working with them as a store manager I decided to move on. They are a bunch of liars. They over work and take advantage of their management teams at the store level. I don’t know why this application gets such good reviews right now. I had saved up over 7000 points with them. When I went to get my discount on fuel “1.54” per gallon off up to 20! Ha, yeah right. Put my number in at the pump, points went away, so I went in to see what the deal was; they told me I would have to call the support center. Called the support center, they told me I would have to have a receipt. The receipt I received didn’t show any of the points. They were just gone! I’m telling you they are a scam. They treat their employees like &$@! They claim they are the 5th largest pizza chain the in the US. “Info I was told at my interview” Where is that proof? I can’t find it anywhere. They have a turnover of about 2 months. Do yourself a favor, go somewhere else. Sounds good up front, just a headache full of more lies at the end. Ask an employee if they “really” like their job....Aaron Sadler followerVersion: 2.3

✓ EhYou know what’s convenient? Ordering pizza from an app. You know what’s not convenient? Having an app that makes you log in literally every time you want to use it. Which means opening up a password manager and dealing with layers of two factor codes. Most other apps have persistent log in. And then when you log in you have to read everything. I also love the pizza, but at this point pretty much every time I order via the app, they’re not even putting it together until the time the app says it will be ready and I end up standing around for 20 minutes which defeats the whole purpose..Maraviax3Version: 4.0

✓ Go back to being the Casey’s we loved!!!I am close to being through with Casey’s. I & my family have been loyal customers since it came to town— early 80s—? We always seek out Casey’s when we travel. But… you’ve taken away many of the food items we liked (pizza bread), changed others(chicken bites- now fewer, not in the cup, & increased price), changed logo & title (getting a little big for your britches?) & now, charging for air in tires?!?! Last straw. We’re not buying Casey’s gas or snacks any longer; still forced to get pizza for our Sunday night pizza picnic for family but thinking there may be other options. An old phrase is “dance with the one who brung ya”—- you have changed partners & I, for one, don’t like him. Please rethink how you have moved away from what has made you successful & brought us to you. I miss Casey’s General Store!.General Store FanVersion: 2.7

✓ Pizza & NicknamesI don’t mind paying $1.60 extra for extra ingredients on pizza. BUT when ordering a specialty pizza and removing items why isn’t the price reduced by $1.60 per item? Seems to me Casey’s is advocating food waste because if I leave those items on the pizza I can guarantee they will end up in the trash instead of on someone’s pizza who actually likes them! Nicknames - have you ever tried picking a nickname to post a review on this site. I first tried my name; added numbers; tried the middle of the alphabet and even tried “Nickname is unavailable”… and I still haven’t been able to come up with a nickname. So, why do I go to Casey’s… because it’s the only option in town!.Retry97531Version: 4.7

✓ No good if I can’t loginWhen I attempt to login I it sends me right back to the login screen. There is no wrong password message. I clicked the forgot password link multiple times throughout the day and for most of the day it stated that there was too much traffic and to try again later. I tried it again this evening and it successfully sent the link to my email. But when I clicked the link I get an error relating to API. Gaining points serves no purpose if I can’t redeem the points. But every link I click pops up a message asking if I want to add this deal or that deal to my account. Make the app usable and the servers large enough before sending me advertising that I can’t use..TheJcnrVersion: 4.6

✓ Touchy/glitchyApps like from Papa Johns and Chick-Fil-A have huge advantages over this one in that their apps encourage me to place orders through the app and pretty much never have had an error. I only use this app because it is the only way to get the deals. But I have gone epsewhere when unable to make the app work. Once I have been tempted with a deal (say 2 large 1 toppings for $8.99 each) I will not be paying full price for the deal just because it took 4 attempts for the order to actually get to the checkout stage (3 to do auto-login with saved credentials and one more when it acted like it didn't like an item added to the order that had no customization)..DebtfreeeeeeVersion: 1.1.1

✓ Poor ServiceI used to app on a work stay ordered pizza like 12 to 15 times in 3 weeks. I ordered pizza when I got home. Added a new address for delivery but there system is weird. I didn’t realize it didn’t update the address I get a call from the hotel I stayed in while out of town. But at that point it was too late to cancel my order. So I thought since I ordered so much from them that I could get a refund for the pizza since I was miles away and didn’t get to eat the pizza. I used the online form and I get a reply they says since u didn’t cancel the order the store manager is unable to refund. They did not offer me free pizza or comment on my concern with there app. Just refused to take care. I am truly disappointed I went to there store today and used my reward number but felt like a idiot for spending money there. Wish they would treat me right for a honest mistake..WhiteHulk33Version: 2.9.1

✓ App stinksLove the food. Love the service. But the app is not user friendly. We’ve had several issues where our local store never received our online order. I just attempted to log in to my app and it advised that I was attempting to log into a disabled account. So I attempted to create an account, but was told an account already existed and to try to log in. Once again, I attempted to log in and was advised the account was disabled. I attempted to get support and they advised me there is no account under my email, but the ph# was tied to my hubby’s account. So....what does that have to do with my email and app account and their system that says I have an account but that it’s deactivated? Not a thing other than the fact that the issue is on their end and they don’t want to be bothered to fix it. I therefore deleted the app..Blackrose1917Version: 1.7

Casey's works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Casey's.