Keeper - Taxes Made Magical Negative Reviews

Keeper - taxes made magical App Complaints & User Negative Comments 2024

Keeper - taxes made magical app received 20 complaints, negative comments and reviews by users. Have you ever had a bad experience using Keeper - taxes made magical? Can you share your negative thoughts about keeper - taxes made magical?

Keeper - taxes made magical for Negative User Reviews

✓ Love the concept but..This app concept is great and I understand why they are charging monthly/yearly BUT that should be told upfront, not after you have entered all your banking info and everything else in and them not being able to use the app whatsoever until you have started a free trial. Like I said, I’m not saying it should be free by any means but it should be said upfront instead of waiting until the person has to make an account. I couldn’t even delete my account until I started the free trial. Don’t recommend unless you can afford a monthly/ yearly charge which as a brand new self employed person, I can not..Moo315Version: 01.04.117

✓ Doesn’t Tell You An Estimated Date When you’ll get your return backI paid $100 for the yearly files my taxes about two weeks ago. I asked the AI bot about an estimated date of when I might receive my refund and had to wait 3 days during the weekday to get a response from a real representative. The AI bot is terrible in actually helping with anything useful. Representative gave me a link to the IRS site and when I put my information in, “We cannot provide any information about your refund. You must wait at least 24 hours after you get the acknowledgement e-mail that your tax return was received by the IRS” After I submitted my taxes with KeeperTax I never received a confirmation email from the IRS. Like I said it’s been about 2 weeks. Also when I tried putting my NY ID to verify my identity faster while I filed my taxes it wouldn’t let me. I have a standard NY drivers license. My id doesn't have a "IDUSA" document # and when I put the first 3 document # that's on my id it came up as invalid. Idk if this has something to do with it but communication is terrible and there’s no way to contact a representative besides talking to the bot and waiting for the bot to get a representative to reply to you..Vgfc gujnVersion: 01.04.85

✓ They severely messed up my taxesRun from this app!! Had to take my taxes to a accountant who is also an actual IRS agent, and teaches IRS classes… he told me they didn’t do my taxes correctly. He also told me the information they put in would have got me audited if I didn’t come to him, and he doesn’t know how they were even allowed to process the return with how crazy the numbers were and he’s shocked they didn’t notice or say anything. They have you answer questions then it goes on your taxes. I answered everything correctly and accurately on my end, and the numbers on my taxes made no sense. Which shows they don’t check anything, don’t care, and don’t pay attention. He highly suggested I never use them again and said he’s going to look into the company..Kelc_raeVersion: 01.04.121

✓ Surprise subscriptionI was recommended this app and I was excited to use it as I am an independent contractor and have been for about two years now. I input it all my bank information only to find out later that I must sign up for a subscription in order to proceed into the app. I attempted to delete my bank information however, it appears to be stuck within the app because there is no way for me to go back to change this. I was told this app is free by the person who recommended it, however, it appears that it is not free at all. I will be deleting it and be contacting my bank to ensure that they do not have my information.Desidc77Version: 01.04.117

✓ It’s okayThe concept is great. i am definitely being more attentive to my tax strategy because of this app. however (1) the connection to my primary credit card (amex) constantly breaks, and they are no help with this (it’s because they use a terrible vendor, plaid, but that still doesn’t make it my problem). i will probably not catch deductible expenses because of this (2) the included tax filing takes place completely on your phone which to me is not ideal. yes, you do the entire return on your phone. (the form parsing is decent so credit due there.) This may not bother their typical user..GraemeearlyVersion: 01.04.117

✓ Not the refund I was toldMy brother recommended this app because he said it helps with deductions. When I did mine it seemed simple, a little too good to be true. well i was right. The documents i received said i was going to get a certain amount and received $1500 less then what it said. I asked for help on what was going on and they said I should have received a letter from the IRS explaining why, which I have not received and it has almost been a month since I submitted. Now I have to wait for letter to understand why. I have never had this happen to me before and I would not recommend this app to anyone. Until a real person reaches out and better explains this huge difference. This is honestly a SCAM. Plus I paid for the yearly subscription. I will be canceling that immediately..Panda8918Version: 01.04.121

✓ Charged for trial and no customer service support.I downloaded this app to learn more about what service has it offered and only stayed on the free trial. Low and behold, no more than a few days later I saw a $168 charge on my account this is the exact amount for their annual plan. I double checked everything to make sure that I hadn’t signed up for it accidentally as I was still learning more about the service. Upon further review, I noticed I was still in my free trial and had in fact NOT signed up or authorized any charges. I attempted to reach out to the company three times about my disputed charge with no reply. Think twice before giving them access to any of your information..Lenny AltaverdeVersion: 01.04.77

✓ Awful customer serviceI was trying out Keeper Tax since I do freelance work from time-to-time. 2) They send you texts literally everyday, sometimes multiple times a day which is annoying. 2) I didn’t realize it was a subscription service and earlier this month I was charged. Not a big deal, I reached out to customer service and the app just redirected me to the text thread that was between “Caitlin” and I about potential refunds. I asked “Caitlin” to cancel my subscription and a refund since I hadn’t used the app once since I signed up. She responded saying my subscription was canceled and also asked for my paypal for the refund. This was back on December 2nd, on December 12th still no refund has been received, I texted again asking about it with no response, and again today on Christmas...so I highly doubt I’ll get a response at all. There is no other way to contact these people..Laci_nicole_Version: ios v1.4.19(24)

✓ This is a scam don’t do it wast of timeI was have with the site and excited until it was time to file every thing was maid easy . I submitted my taxis and was read to go but that’s when the problem started they had me on hold for a week giving me the runaround thenFinally I was ableTo submit my taxes and boom locked me out of the system saying that I had to pay $160 for a yearly annual fee something that I did not suspect at all I have been paying $15 for over a year for the service with a promise to have my tax taxes file for free When in all actuality it is a scam because they want you to renew and pay an annual fee on top of the $15 a month fee for $160 to be able to get back into father taxes at the beginning of the year scam.1719tashaVersion: 01.04.81

✓ Good but could be betterI wish there was a way to select multiple transactions at once or a way to apply a write off all of the same transactions. Instead you have to do everything one line at a time which gets very time consuming. I also wish I could go back further to previous years. I can only go back to 2022 but I’d like to see my transactions back to 2020. It’s a helpful app but these improvements would make it worth the monthly payment. As of now, I plan to cancel after the trial week is over..Dee_2005Version: 01.04.117

✓ Deceptive / Unclear MarketingI have paid for nearly a year’s worth of this service on the monthly plan, only to be told by my rep that I cannot file my tax return because I wasn’t on an annual plan. Mind you, the monthly payment amount to more than the annual price. So I have to spend another ~$170 today. There is not even an option to pay for the return to be filed independently of purchasing a whole extra year. I’ve asked for alternative solutions, like crediting my past payments, and they won’t work with me. I feel like I’ve been scammed..T-REX128Version: 01.04.120

✓ Didn’t work for meAs a longtime freelancer, I had high hopes for this app. However, there were both problems with its design and tech glitches. The pre-set categories don't fit all business needs and there is no customizability. When I wanted to categorize my deductible healthcare expenses I was told to just lump that in with the rest of my "personal" (non-deductible) expenses and that Keeper Tax would "ask me about those at tax time." The point of signing up was to reduce the work at tax time! Additionally, the app linked to personal accounts I didn't want linked and continued to show data from them even when I unlinked them. Finally, the app was categorizing aspects of my income (+values in my bank account) as travel expenses (-values). I needed an app to assist this app!.NotA Frequent Reviewer butVersion: 01.04.105

✓ Last minute ChangesI have faithfully been using Keeper tax for the last 5 years and even though it wasn’t perfect for a small business it was affordable, they went up on monthly subscription about a year ago but I didn’t mind because you could file your taxes for free but all of the sudden this year 2023 without warning they changed the free tax filing unless you purchase a yearly subscription for $40+ dollars more, with the rise in cost of so much and small businesses barely get bck to normal or not even close to pre COVID it seems insensitive to not give people a heads up on the change b4 the tax season to begin and to not even offer an alternative fee for the faithfulness of the monthly subscribers, is ridiculous and unjust to say the least. So here’s Another app I thought had the small business at heart is now gone high and mighty and instead of being a help is now taking advantage of the circumstances and trying to benefit off desperate customers who now have to go somewhere else for this service when all it would have taken is a proper advance notice about the change. So since I have to use another service in the last hour of filing my taxes I feel it’s only fair that I take my monthly subscription somewhere else as well...IntegrityFirst78Version: 01.04.117

✓ Tax filingWhen it comes down to tax filing, this service doesn’t match up. This is the second year where I was told to export my information & take it to a tax professional due to the limitations of the app or service. I even ask could I submit the forms securely due to the many tax forms I get as an independent contractor; short answer, no. To be able to use this service, you need to be a simple independent contractor or worker. Plus, you have to input all of your work yourself. So basically, you are filing your own taxes. You would hope that you could submit all your files and they would take care of it and reach out whenever it’s time to review or submit any other documents. You would think that having CPA’s on hand would give the advantage. Remember, if you looking for bookkeeping, this app seems to do the job, however, taxes is a different story..Le venoVersion: 01.04.85

✓ Don’t not use keeps bank infoAnd an ad and they did a really good job on selling me on the app. When you start the app it immediately makes you put in your banking information before you do anything. So I did then after you enter your banking information and ask you to subscribe yearly or monthly. At this point when I wanted to no longer use the app I could not find where to remove my banking information. I deleted the app then I received an email from someone saying they were my personal tax keep her from the app. I told them I didn’t want to use the app into remove my information. She told me that she couldn’t see my information linked. Then the next day I received another text message saying that they found some thing that I could write off in my taxes. I read downloaded the app and then went to my profile and saw that my account was still linked. There is no way to unlink your account this is robbery. I don’t like them having my personal information or account information on there and it does not give you the option to remove information. This is criminal.Twitter.com/jadejeniusVersion: 1.4.56

✓ THIS APP IS A SCAM DO NOT USEI downloaded the app thinking i could get a head start on my taxes only to be swindled by this poorly run service. their automated response bot is rude and highly unprofessional. i was coerced into paying their exorbitant fee and literally got nothing done. they wouldn’t give me the amount for my tax refund over and over again unless i paid, once i paid their $168 fee i STILL wasn’t given my tax info and was told my return was being processed without giving me ANY of my vital information. i cannot understand how they run their business like that. i provided their bot with screenshots and asked questions each step of the way and was mislead and basically hoodwinked by this service. i’ve never had a worse tax experience. genuinely the worst tax app to ever exist and there’s ZERO customer service support with a real person. their bot is not a real person. maybe i got a response once a day. “caitlin” is not real. do not use this app unless you want to pay nearly 200 dollars for nothing..BlovecasperVersion: 01.04.81

✓ Shady PracticesIt’s pretty shady to spring a subscription on users without previous notice. Used it for a few days and the app options are great. However, when I added a third card to my account (a Capital One), a message came up suddenly forcing me to choose a monthly or yearly subscription plan. There had been no previous message as to this at all. I couldn’t even delete my card info from the app because the subscription message option forces me to choose a subscription plan before proceeding. I will be contacting BBB as well. Update: The forcible subscription option is gone and I am able to continue using the free option. However, there is no option on the app to remove my credit cards should I desire to do so..ZombiesSuckBallsVersion: 1.4.56

✓ Impressive but has some kinksThis app is extremely user friendly and I highly recommend it for any freelance or small business. It’s best to be thorough when doing taxes and this app makes it easy. However, when first signing up linking accounts seems a bit difficult, and at least 2-3 times a week I’ve had to re-link my bank to keeper. I figured I’d have to do so if things updated or I made changes to my bank account, but no, this is far more frequent than an update. I’ll continue using keeper until I’ve lost my patience with having to link my bank repeatedly. Which could be sooner rather than later.JustalocalentrepreneurVersion: 01.04.123

✓ Doesn’t load full year transaction historyThe app does not load the full transaction history for 2022. I’m not sure why, I bank with chase which is a popular option. It only shows transactions for December, November, October, September, and August. Nothing beyond august. I wasted my valuable time on manually selecting which transactions were write offs and which were not, all the way until august in which I couldn’t go further as they don’t show the prior months! I emailed support, who told me to reconnect my bank account and it should refresh and show them all. It did not work. I emailed them again and then I was told that they are just “unable to see beyond that point for the time being” and that there was no ETA as to the solution they are working on. They mentioned it being a new “I started recently feature” that they are currently developing. HOWEVER! I notice people here in the reviews that started recently with this app yet they are able to view everything correctly? This was extremely frustrating..Ahsidi575sjaVersion: 01.04.117

✓ If I could give negative stars, I would.The *idea* of this app is great. I enjoyed having recommended deductions/write offs, and being able to change categories as needed. The huge issue I have comes with the filing itself. This is the first time I have ever paid for filing help and it has been AWFUL!!! First the IRS put my refund on hold since a third party filed, that’s fine— not in Keeper’s control. The issues starts with I had to wait *days* to receive a copy of my filing from Keeper via EMAIL. The link expires shortly after the filing sent, too. The best part of this experience is that when I received my forms, the direct deposit info for my refund was ENTIRELY wrong on the form. I’m not talking a number or two off, or possible user error on my side. It was an entirely different routing and account number. Even though my bank account is literally linked to Keeper. Thank GOD I managed to catch it— which meant I had to spend hours on the phone with the IRS trying to correct this, which meant cancelling direct deposit and receiving a paper check instead of direct deposit into someone else’s account. I emailed Keeper days ago asking what happened with no response. Awful experience..UhhyeahhhitsbriannaVersion: 01.04.118

Keeper - taxes made magical works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Keeper - taxes made magical.