EveryPlate: Cooking Simplified App Negative ReviewsHelloFresh

EveryPlate: Cooking Simplified Negative Reviews

4.7
4.74169 star

Total 32 Negative Reviews

EveryPlate: Cooking Simplified App Complaints & User Negative Comments 2024

EveryPlate: Cooking Simplified app received 32 complaints, negative comments and reviews by users. Have you ever had a bad experience using EveryPlate: Cooking Simplified? Can you share your negative thoughts about everyplate: cooking simplified?

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EveryPlate: Cooking Simplified for Negative User Reviews

First time orderI changed from Hello fresh it every plate as the meals seamed to be more family friendly. However in arrival of my first order, I had one set of chicken breasts missing and the lettuce was already soggy and two out of four of the zucchini’s were mushy. I tried to follow the self help and talk to us now prompts on the app but was not user friendly or helpful and kept taking me back to the start of the menu plan options..Version: 1.85.0

Started off great…Initially, my husband and I were impressed with EveryPlate but as the weeks turned to months we found the quality lessened and lessened. Mainly in the veggie department. Veggie were beat up, bruised and sometimes rotting at the time we received them. Many weeks we were throwing out things such as zucchini, peppers and tomatoes, rubbery carrots and occasionally a gouged up onion, immediately after opening the box. Also we got tired of the same style of meals. Same brown bread, same brown potatoes (I’d never thought I would ever be sick and tired of roasted potato wedges!), same brown meats and sauces. Each meal was beginning to look exactly like the next. Blah. We will be trying their sister company, Hello Fresh, for now. We could be inviting the same problems and the same style of menu, but we shall see. Maybe since the cost per meal is twice as much as EveryPlate, quality will be better. I suppose you get what you pay for. The whole concept is great for busy people or those that stink at meal planning such as myself, but I am cancelling my subscription..Version: 1.84.0

Bad costumer serviceI called, because of something unexpectedly happened to me and had to change my order. My call was answered by Alisha and she was very unprofessional, acting like she was the only authority there. She didn’t even try to help. Acting ironically kind of making fun of me. She was really rude. I don’t understand why they would have someone like that working for them. I’m honestly thinking of stopping this service. I have 3 family members soon to start buying from this company, but if they have people like that I don’t want to recommend. There are many other food services out there and I don’t need to be mistreated. I left a message on the phone survey, but no one seems to care. I real want something to be done about this. We don’t need any more bullying in this world and specifically for something as simple as just trying to help someone. I did call again and the next costumer service agent was more helpful, professional and respectful..Version: 1.87.0

Never received my box after I was delayed over 48 hoursI was excited to try this out, as it’s hard to find time to go grocery shopping. My spouse and I chose our meals and waited I til it was supposed to be delivered on Friday. We didn’t receive it. Come Saturday, we still didn’t receive it. On Sunday, still nothing. I decided to check in with customer service to see what was up and apparently our box had been damaged beyond what could be delivered two times. I understand that once it’s shipped it’s out of their control, but I should have been made aware of this so I could go grocery shopping to feed my family. Since this was the first box I ever ordered I just decided to cancel my subscription because it was a bad first impression. They did give me a full refund though so I appreciated that. However I am very upset that I wasn’t made aware of the issues surrounding my box delivery. Had they made me aware when it first occurred, I wouldn’t have canceled..Version: 1.92.0

Beef mince quality is very poorI have noticed the quality of the beef mince is getting bad , so bad I have been feeding it to my dog and avoiding meals including beef mince . I would rather pay a little more for a higher quality product.Version: 1.91.0

Not as great as people raveMeat mostly expires 2 days after delivery so you have to cook promptly. Veg doesn’t stay fresh having to replace carrots and potatoes with my own. Swapped out pork for beef on most meals due to not liking pork paid the fee but was given pork anyway. Will try a few more weeks to see if it gets better if not will be switching back to my original provider..Version: 1.106.0

It’s great most of the timeIf your need anything on the account changed like an address then don’t trust the app but call their customer care instead. Also the meals taste amazing but the portions for the price for feed a family of 3 is not favorable but at least the option to add it but I also don’t think it should cost 50 to 100$ each week that’s just a lot of money to spend. And most of the time the items are fresh but not always which is frustrating especially if the ingredients that are molded are an essential to the recipe and then that point what was the point of buying $50 to 100$ worth of food a week from not even getting all my worth out of it. So this app and it’s services are just okay but mostly for those who have the money to throw away like it’s nothing definitely not for the everyone. Oh and the recipes are super easy to follow and are in big print font and has photos..Version: 1.84.0

I can’t afford to keep paying for the mistakesThe food is so good so I hate to write this but not once has my box been right and some Times is late so I end up spending my money budget on this and I have to buy stuff missing or I’m sent the wrong meat it’s like they throw stuff in my box at random and they don’t ever follow the recipes but I’ve gotten six boxes now and the last three boxes I don’t get to pick my food because the app and website is down I’ve tried several Different browsers and different phones so it isn’t mine and then last week they sent me the wrong food and I finally called instead of the live chat and they told me sorry we can’t over compensate so I had to argue to get my money back because I literally spend my Grocery money on bacon and mayonnaise it’s been a fight since I’ve Started so this week will unfortunately be my last and I wanted to keep it so bad but I can’t afford to keep paying for the mistakes :/.Version: 1.79.0

Started Off GreatI have yet to receive a bag of food that doesn’t have something that has gone bad or that has the proper portion size / weight. I wanted to try something other than Blue Apron. At the time, BA was only allowing a maximum of 5 meals. I initially tried Every Plate and even switched to the parent company, Hello Fresh. Every Plate started out fantastic. But, eventually, I started to receive meat portions that did not weigh as it should (the packaging says 10 oz, but it was really 7-8 ounces). In addition to that the veggies weren’t weighing what they should either. Then, the veggies were bad and definitely not fresh. I switched to HelloFresh and experienced the exact same issues. Only now, I was paying more for Hello Fresh. In addition to the vegetables being under weight, I had to peel off, or a cut off, or throw away so much of them. It’s pretty disgusting and impossible to get full if they are not sending the right portions, let alone afraid to eat the found or unable to it it due to poor quality. I am going back to Blue Apron. They now allow 2 boxes to ship, so I am able to get more meals for the week. The meat quality was good. They were just miss labeling the portion size. I actually had a food scale and it was almost always underweight..Version: 1.83.0

App is fine; service itself is terrible.I have no complaints about the app itself, aside from the fact you get redirected to their website to manage your subscription or get support. I’ve had few issues with customer support; with few exceptions they’ve been prompt to respond to my requests. The issue is with the EveryPlate service. For several weeks in a row my delivery was off by as much as two days. I had one delivery not even arrive; fortunately I was able to quickly have my money refunded but that didn’t help the fact I then had to shop for food at the grocery store (this defeating the purpose of this service). One time they didn’t include the right recipe cards for my order, but that’s when then app came in handy. I was able to pull them up and cook everything without issue. The final straw was when my delivery arrived this week. I was missing all of the spices and seasonings required for my recipes. Now I like to cook and cook a lot. I subscribed to this service so I didn’t have to do all the planning and shopping. I have plenty of spices to make up for what they didn’t provide, but it was just one inconvenience too far. TL;DR They’re less expensive than pretty much all the other food subscription boxes and now I know why. You won’t get all the ingredients and you may not get them in time..Version: 1.66.0

Can’t cancel via the appThe app is fine to use you can do everything sign up select your meals and it works fine until you want to cancel then you can’t use the app a clear sign they want steal money off people who can’t work out how to cancel even the help section doesn’t explain that you can’t cancel in the app.Version: 1.79.0

Great until it wasn’tI’ve had Every Plate for a few months now. In the beginning I loved it. The food was fresh, not too expensive, and I genuinely enjoyed the meals. However in the past few weeks I’ve been having more and more issues with damaged products. I’ve gotten moldy garlic, damaged onions, damaged zucchini, opened meat packages, etc. Customer service is amazing when it comes to reporting any sort of issue and they are more than willing to give you a credit for the damaged items or even a refund. Today was my last box for awhile. I received my EveryPlate box with a piece of chicken that was not even in the package and everything was soaked in chicken juice and ruined. Customer service helped me out and gave me a full refund for my box but I am just getting really sick of having to make customer service reports nearly every week and then having to go to the store to replace whatever was damaged. Summary: I loved it but it’s becoming more of a hassle than a help. Hopefully the food quality will go up in the future and I will gladly order again! The service is great, the price is great, the people are great, but the food stopped being great. Also the app is wonderful and very easy to use/navigate..Version: 1.98.1

TerribleI am not someone who usually writes reviews but this one is so bad. Not sure if the app is bad but the service provided surely is. I started with this as my first time purchasing a meal delivery service because they offered a really good price per serving, the recipes seemed like they would be good also so I chose 4 to start with and waited. My first delivery should have been July 24, 2020. It didn’t arrive on that Friday and I started looking for some tracking information. Despite being told I would get an email when it shipped I didn’t and so I tried the contact us option. I was forever waiting with no response from anyone. Then I realized there was an app so I downloaded that and it did provide a way to track my shipment. Tracking said would deliver on Saturday until about 8pm and then it changed to pending with no reason or explanation why. So around 11am on Monday my box of food was finally delivered and guess what. Nothing is cold or even remotely cool. So now I’m back trying to contact customer service and when I call the phone number says their having issues and to chat on the website. Try that and no response there either. At this point I just want my money back for all this hot food you sent me..Version: 1.49.0

Not available in CanadaSo why put it in the app store?.Version: 1.106.0

Tricked to reactivateDidn't appreciate the surprise I got when I saw the price of my first box which I understood the meals would cost .99 cents and found out that would only happen on my 6th box..Version: 1.127.0

Terrible customer service! Lost money!!! They don’t care.Avoid at all costs! I have been using them for a couple months now, and the second box that I received was completely damaged but within less than three minutes over a chat through the app, it was resolved. Today I got a box, that I paid a lot of money for, and received the meat, some tortilla shells and a sauce packet the size of a ketchup packet from a fast food restaurant. No other ingredients and customer service over the chat were no help at all and just kept telling me that it was sad that I was in this situation THAT THEY CAUSED! So basically I’m screwed and I’m gonna have to spend more money now at my local store for ingredients that I’ve already paid for but didn’t receive! So the first time they make a mistake, they’ll correct it and be very nice, but the second time they make a mistake they’re basically just like “screw you, that’s sad to hear.” I’m gonna complain to Better Business Bureau as well because this is absolutely intolerable. You got my money and you’ve got my ingredients I PAID FOR. Don’t even bother with this company!.Version: 1.100.0

Good food, bad app.The food was good and customer service was passable, but while the app description claims the app makes it as easy to manage your meal plan as it is to prepare one of their meals, this isn’t actually true. In a glaring oversight, there’s no way to cancel your plan through the app. They make it as difficult as they can to walk away. This is important to know if you’re only planning to use the service for a little while. You also can’t schedule a set period of time to skip your deliveries if you’ll be away for a while; you have to skip each week individually. Not a huge deal, unless you forget a week and have to deal with a week-old box of groceries molding on your doorstep right when you get back from vacation. Last, but certainly not least, I changed my payment card to a dummy number because I was having trouble logging into their site to cancel and I was afraid I’d forget to skip a week, yet despite being unable to collect payment, they shipped the food anyways! While this may be a nice feature for someone living paycheck to paycheck who needs an extra day or two to pay, it REALLY needs to be an opt-in service. I didn’t want the food, yet I’m stuck with a bill because someone decided on my behalf that they should go ahead?? No. ASK first. It’s a good service for a budget meal subscription, but know what you’re getting into..Version: 1.94.0

Thanks for wasting my time1. Charged my card before i completed my order. Why not charge your customers after we see what the food options are? I didnt like the options and didnt want to continue butthey already charged my account. 2. Contacted customer support to cancel shipment and subscription. I received confirmation that it was cancelled. But a week or so later my card was still charged. 3. Contacted customer support again and assured me plan was cancelled and charge will be refunded. But email i got after the chat stated my plan was cancelled but last shipment will be sent in a few days. 4. Contacted support again and assured it will not be shipped. 5. I tried to remove my card from the app but wont let me because its the only payment option thats saved in the account. Why do you need my payment info when my subscription is already cancelled. I have a feeling that i have to contact customer support again because they can still charge my card..Version: 1.95.0

Rewards don’t workI’ve been using EveryPlate for a few weeks now, long enough that I got their rewards. Even though it said I had the free promotion, it still charged me an extra $10 with my meal even though it said my reward was redeemed. I called and they said that even though the app said that I had earned it I could not use it yet and they would not credit me the $10 back. Well I called them again this week with the exact same problem and the phone call dropped 10 minutes into the middle of our conversation with customer support still struggling to understand my problem and they never called me back. I’ve given up. Any comment to this review by EveryPlate should include me getting my money back or you’re just wasting more of my time. EveryPlate is a fine budget option for meal delivery to help people learn how to cook, but the app and customer support are garbage and will take your money and not resolve your problems..Version: 1.88.0

DO NOT BUYDELETE THIS APP AND SAVE YOUR MONEY. DO NOT ORDER FROM HERE. My son was given a coupon for this site, he ordered some plates and apparently you automatically subscribe. Ok understanding. I get charged on a Monday for over $60 and I call to cancel whatever this subscription was. Now this was Days before I was supposed to receive the food and they DID NOT want to refund my money. Saying it was to late to cancel because the order was already sent to the food company. This is 2022!!! A simple email would’ve been good enough for this order to be canceled, it’s not like they have to send a message in a bottle that will take weeks! They offered half my money back and was promised a call from a supervisor, which I never got. To top it all, when i got the food one of the ingredients was open, it looked like it was slashed with a knife! If they weren’t careful with a simple ingredient I can’t even imagine how unsanitary they are with the meats!!! Be careful when buying these meals, there are plenty of other better meal prep sites. DO NOT ORDER FROM HERE..Version: 1.95.0

Worth a try for inspirationThere is a lot of salad (lettuce & 1 tomato or lettuce & a grated carrot) and chips and somehow nearly everything has 1 x carrot. Also unless you order (&pay more) for premium dishes you won’t get much other than mince (pork & beef) & chicken and not much of that either (unless you add & pay for more). It’s worth a go to get ideas on spices etc and certainly more expensive than if you shop yourself but that is a given as you are paying for convenience. That said I still have to grocery shop each week to buy extra ingredients to supplement the endless boring salads & chips and to increase protein portions..Version: 1.117.0

App doesn’t workI open the app and it directs me to the website. I’ve requested a new password but when I click the link it takes me to the website again and logs me in. App won’t work. Please help..Version: 1.98.1

Horrible—Would Rate Negative Stars if PossibeFirst loved loved loved the first box. Food was delicious and easy to prepare. Time for the second box (with an upgraded meal choice for my birthday) never got a shipment notification. The app showed as delivered. Went outside, could not find the box anywhere on my property. Contacted customer service and they immediately refunded the box WITHOUT asking how I would prefer a remedy to their system error/mistake (I still wanted the box as it had my birthday meal selection in it). I told the representative I still wanted the box. He/she said they could resend the box but the soonest they could have it delivered was August 26th (today)….again so shipment notification. Contacted customer service again…..the box was not sent. We will credit your account for our second mistake. At this point I’m done. Customer service is not US based and language has been a barrier no matter which way I have attempted to contact them. Ten days without a box, now off to meal plan/grocery shop when I had every hope that this was one chore that could be taken off of my shoulders for a period of time. ABSOLUTELY WOULD NOT RECOMMEND!!! Skip Hello fresh as they own EveryPlate. Disappointed, irritated, horrible customer service experience. Steer clear..Version: 1.98.1

Not Worth ItThe all is great, but useless because EveryPlate is not. I desperately want to give EveryPlate a good review, but I can't. Although the meals are delicious and the recipes make it easy to prep/cook (especially as someone who never cooks) and the prices are great, every week since I've started, maybe 8 weeks, I've had a problem with the products. Every single week. The first week one of the packets of chicken I got was bad and therefore, unusable. The second week I got ground beef and all of my meals were chicken. The 3rd week a zucchini that came with it was already going bad before I could use it. And every week thereafter I've been missing stuff in my box. The entire purpose of this is to save me the time of going to the grocery store and every week I have to go to the grocery store to buy the stuff they neglect to put in the box. It's ridiculous. They won't even offer you a refund or send you the products you're missing. They just give you a credit towards your next box which is useless because the next box is missing what you need. I strongly urge anyone who reads this not to use EveryPlate. A great concept that they can't follow through with..Version: 1.66.0

Missing BoxI loved this meal prep service until I didn’t! My delivery days were set to Saturdays. This past Saturday I did not receive my box so I decided to wait until Sunday, no problem. It did not arrive on Sunday so Monday when I arrived at work I called. I was told by a rep that my box would be delivered by 8 pm that night! I got home a little after 8 and still no box! Tuesday morning I tracked the box via UPS and it stated it would not be delivered until Wednesday so at this point the box is useless to me seeing as my next box (from a different company) was being delivered on Saturday. I still called and was told that UPS was no longer delivering the box but FedEx was and the delivery date would be Tuesday by 7pm. I told the rep I wanted to cancel the box and was told it was in route. Again, got home a little after 9pm and still no box! Again I called Wednesday to cancel my box and was told again could not cancel once it was shipped. My box was finally delivered by UPS(not FedEx) on Wednesday at 5:30pm. Three days I was told my box would be delivered and the last day it was. I was not allowed to speak to a supervisor but my call was escalated for one to “call” me in 24-48 hours. In total I received a $25 credit which meant nothing to me! Needless to say I will not be using Everyplate EVER AGAIN!!.Version: 1.111.0

Disputed ChargesI got a call from EveryPlate today informing me that the box I had canceled had been delivered for the past 3 weeks to an address I had moved from AND were kept by the new resident. AND they want me to pay for it. My mail has been forwarded, I had canceled EveryPlate and was not aware the boxes were still being delivered. Because mail is forwarded none of our mail has been going to our old residence, until EveryPlate. I asked EveryPlate for a full refund since I was clearly not the one who had received the boxes. The person residing at the home the boxes were delivered to called EveryPlate and told them, they had kept the boxes and not returned them or tried to find the appropriate owner for 3 weeks. EveryPlate offered me ½ box credit to make up for the error. But due to the fact that I canceled the subscription, moved and forwarded my address AND someone else kept them, I do not feel that is fair. EveryPlate declined to do anything further so I have taken the matter up with my bank and disputed charges. EveryPlate initiated the conversation, they called me, they knew there was a problem and were happy to offer me ½ a box for free for 3 boxes I didn’t even receive nor order. I clearly was not expecting any deliveries from EveryPlate to miss 3 weeks worth of meal delivery. Don’t sign up with them, canceling is a disaster..Version: 1.87.0

DON’T DO IT-COMPLETE RIP OFF1. I signed up with a referral promo that said $105 off. I then find out they apply a total of 105% in discounts spread out over multiple meals and it is actually ‘up to $105’ —sneaky scammy rip off #1. 2. I get my first box and half of the onion and potato’s were rotten or close to it. I find out I was billed and extra $10 for a ‘premium meal’ that didn’t show up on my original receipt. The premium meal is a 10 oz steak that is supposed to be two servings and couldn’t feed one person. —scammy rip off #2 3. Call customer support wasted an hour of my time with two reps giving me a generic email to send my complaint to saying I would get a reply in 30 min. Over an hour later no reply still and both reps just hung up on the call. The box they give is about $7 worth of actual food, the recipes are basic, the veg quality is stuff a grocery store would throw out and I wouldn’t be surprised if that is where they source it from. TERRIBLE RIP OFF SCAM AVOID..Version: 1.109.0

Reporting ProblemsI have 2 problems; ingredient missing and ingredient damage. 1. When reporting the issues, it would be good if we can tick more than one box. 2. Hopefully I can receive an email addressing my two issues..Version: 1.93.0

RecipesI have enjoyed every plate and the recipes have been mostly enjoyable. I do understand that due to the current situation it is hard to source some ingredients and I don’t mind substitutes sometimes, however I have received some ingredients that have not been of standard. Some of the ingredients have been rotten or nearly rotten and can’t be used. There has also been missing ingredients for the recipes. I would also like to ad that my boxes are not being delivered correctly. I have put instructions for delivery in the comments on where I’d like the box to be left but the delivery drivers are not following them and I’ve also had boxes left upside down. I have security cameras on my property which shows the drivers leaving them in the wrong place, taking photos of their delivery where the box clearly states it’s upside down and they still just leave it there. So I’m only giving 3 stars for my review for this reason..Version: 1.86.0

Possibly a bit dodgyFirst plate was delivered at midnight which is kind of stupid if you ask me, I got home 15 minutes after it was delivered and box was gone (nothing has ever been stolen from our property.) Called up every plate the next day and was credited for the meal and discount that would only be applicable after my initial discounted trial runs out. Person on the phone sounded like they’d be through the same conversation 1000 times. Idk if they do it on purpose but now I have to wait another week for my first meals and if I want my money back I have to pay beyond the trial period. Hopefully the food is actually decent but for now not too impressed.Version: 1.111.0

UnprofessionalTwo weeks in a row ‘Every Plate’ have cancelled my food order on the day it was to be delivered. This is highly unprofessional after we were promised last week after the inconvenience that it would arrive today with no late cancellation, giving them the benefit of the doubt we went ahead to place another order for today which never arrived. For someone who can’t leave the house to go to the supermarket - let alone click & collect (We missed the cut off time again) as we were assuming our food would arrive on time. We will not be ordering through them again..Version: 1.80.1

I need to file a BBB complaintThis is a sleazy business. I tried to order a box from them for which they put a hold on my credit card (only comes through as $1) initially. When the full amount was posted, it was over twice what I had agreed to. When I was frustrated with the difference and told they could not fix it, they refused to cancel the order despite it not having shipped. In dealing with customer service, they were completely unhelpful, drug their feet until the order was finally shipped days later, and actually resorted to hanging up on me several times along with not following through on empty promises. I never raised my voice or was rude in anyway, although I’m sure you could tell I was frustrated after awhile. Never in my life have I had to contend with this level of incompetence or possibly full on deception. In this economy, these things matter and it’s sad that this service has resorted to these corrupt methods..Version: 1.117.0


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