Amazon Care Negative Reviews

Amazon Care App Complaints & User Negative Comments 2024

Amazon Care app received 9 complaints, negative comments and reviews by users. Have you ever had a bad experience using Amazon Care? Can you share your negative thoughts about amazon care?

Amazon Care for Negative User Reviews

✓ Unable to setup profileThe app has incorrect information on my profile (wrong birthday) and I’m unable to change it in the app. The only way to reach out to customer service is through a Mail link and you need to have the default iOS mail app in order to contact them, which I don’t have..AppendJaredVersion: 21.11

✓ Poor timing on app updatesLooking for results only to launch the app and find out I can’t retrieve them without updating the app. I don’t always have a strong connection and finding a good connection to update was a terrible experience.OpteminoVersion: 21.4.1

✓ Money taking machineIt’s purpose is just to move you to a provider and take 10 dollars. No real care provided.MukulkbudaniaVersion: 21.12

✓ Open the appI was about to sign up, but it was asking for way too much information! I would rather not..Alx_0Version: 22.3.1

✓ Technology failed us?I hope this feedback makes it to the right product owners to troubleshoot the issue (service was provided on 8/1/22): 1) in a case for Covid follow up, I was connected with a caring nurse. He was a pleasant individual, however I felt he was following up a workflow from Google to tell me what I should be doing? We spent 35mins to hear normal and I asked to speak with Physicians/MD. 2- loading and waiting to connect to physician, it took ~20mins and never connected and sudden drop! No one followed up with me afterward. No notes shared for connecting to physician for Covid positive case for a pregnant woman. 3- my toddler then got the symptom and I initiated a call with “pediatrician” few times. Never connected with an individual, kept loading and loading….Milani5Version: 22.7

✓ Can’t capture photo IDI have tried a thousand times to capture my photo ID and the app keeps saying “can’t detect photo ID”. Don’t know where to go from here..ArdeondiaVersion: 21.9

✓ Worst service everHad to contact numerous times and my pharmacy still never got the prescriptions had to go to another care provider and pay for yet another visit just to get medicines I needed.Ikke*megVersion: 21.11

✓ Absolutely worthlessMy wife and children were covered under her health insurance, and when she lost that insurance, I tried having them added to my plan. After never receiving the requested call back, and having to make multiple phone calls, with multiple transfers I was assured that my family had been added. Now that my wife is again employed with better benefits, when I went to remove my family from my health care coverage, I find that they were never covered in the first place. It sickens me to know that should something have happened to one of them, how burdened we would have been. It sickens me that I have come to expect nothing less from this company..Hiward, David JVersion: 22.7

✓ Different accounts for family membersThis way it’s difficult for setup account for each family member , my wife just moved to USA and so she does not have SSN . They didn’t help to create an account for her. I hate this app for lacking important features.SudhsskVersion: 21.12

Amazon Care works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Amazon Care.