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FreeStyle Libre 2 - US App Complaints & User Negative Comments 2024
FreeStyle Libre 2 - US app received 43 complaints, negative comments and reviews by users. Have you ever had a bad experience using FreeStyle Libre 2 - US? Can you share your negative thoughts about freestyle libre 2 - us?
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FreeStyle Libre 2 - US for Negative User Reviews
✓ Honestly IrresponsibleI have had such issues with this system lately. I get jarred from my sleep by the ridiculous alarm saying my sugar is low. By the time I get up and walk to the kitchen it has gone up 40-50 points without having done anything. It took me weeks to understand why I was waking up in the morning with high sugars—it’s because I was treating lows that didn’t even exist. I understand that these don’t use capillary blood like our monitors so they won’t always line up perfectly but it should not vary 40-50 points in less than 3 minutes. It sends me into a panic because I think my sugar is dropping so I eat something or I’ll think it’s skyrocketing so I’ll take a shot only to end up actually crashing when my sugar was just fine. It’s honestly a very dangerous system because it’s reporting large false drops and rises. I end up having to poke my finger all day long so, really, what’s the point of this system at all? And, no, customer service is of no help. There are so many bad reviews and experiences similar to mine but all Abbot customer service ever does is send more glitchy sensors out instead of fixing an actual problem..Version: 2.7.3
✓ Terrible AppThis device measures interstitial fluid under your skin which means it’s roughly 5 to 15 minutes behind your blood glucose, although in most cases the readings should be reasonably close. It also shows if you’re trending up, down, or maintaining level. Problem for me after ten days of use is that it has been as close as 45 less than my blood sugar meter and as far off as 95 less than my blood sugar. It has never been higher or even remotely close. The alarms have been relentless, waking me in the night, and upsetting because I have never had any low blood sugar symptoms when they’ve gone off. There is no way to silence the alarm or lower the volume. Sound is completely unnecessary for me as my smartwatch vibrates and alerts me, and I don’t appreciate loud false alarms in the grocery store, workplace, or while sleeping. An alarm also goes off if you get more than 20 feet away from your phone. If you disable the critical low alert, the app refuses to give you any reading. Currently I’m enabling the alerts, taking a reading, and disabling them so I don’t have to deal with it. If this continues when I change discs that will be the end of my experience with this technology..Version: 2.7.2
✓ Poor Tech…developers seem not to care!I was forced to switch from the original FreeStyle 14 day because ai was told by Walgreens they discontinued it! Now I get new prescription and pay for new reader and new scanner. Start using it and find that I can’t use my iPhone to scan once I use their reader to start new unit! 😩 I have to wait 14 days to start a new unit with iPhone if I want to use phone to check numbers! What a scam! There is nothing FreeStyle about this. It’s simple tech that the old v1 used. They should be warning to not buy the reader because it’s a waste of time for every person that wants to use their cell to check numbers! Can’t wait til they discontinue this version and force all to buy the Libre 3! I’ll expect them to respond with their auto response to call them at a number that goes to a black hole and no one cares that I need to carry a crappy reader for the next 14 days! BE AWARE and don’t buy the reader if you live in 2022 and have a cell! UPDATE: it only got worse. So I decide to take off the sensor a week early so I could start a new one with my iPhone…what a waste the alarm sounds every time you walk away from your phone. You can turn it off but that also turns off the function of scanning with a phone. Now I have to Gogo settings EVERY time I want to scan and turn the alarm off and on. COME ON…very LAZY DEVELOPMENT l! Will it use after this one expires. Freestyle 2 is pure trash!!!.Version: 2.7.2
✓ Alarm controlIf I was grading the alarm it would be a 1. It’s constantly going off and I refuse to carry my phone every minute of the day for life!! To kill high alarms I raised the alarm score to 300. I really would like it at 220 but without much sound control I feel trapped into using a bad number. The ability to now comment is huge and I am giving a 5 for that! Some are complaining that the meter is far off from a finger stick. Of course it is! The sensor is behind because it is reading your interstitial fluid and not your blood. The fluid reading can be 10 minutes behind your blood reading meaning the glucose just hasn’t arrived to the fluid yet. Be patient, it will arrive. IF you fix that horrible alarm I think most people will be happy. I really would like it if you had better notifications. I have looked for a phone app when I first got my Libre 2 but it didn’t exist. I allowed notifications. Today is March 2022, yet I see reviews going back as far as August 2021!?! So much for up-to-date notifications!.Version: 2.7.2
✓ It doesn’t work!!! Do not get this!!!When I go into my next appointment. I’m going to ask the doctor to change me to Dexcom. This App and sensor do not want to connect to each other ever! I will scan this like 10 times with my iPhone. And yes, I have a brand new iPhone in the last two months I have had more trouble with it not scanning, then it scanning this entire system is worthless! Whoever their creators are did not do a good job!! what you get every time you scan after it takes you 45 seconds to get it to even try to scan and when it does it says scan error. Over and over and over again you wanna talk about how frustrating it is and when I’m scanning it, it’s not keeping track of my blood sugar at all even when I have all the alarms on… what is wrong with your product? It’s absolutely ridiculous! When you’re relying on the system to make sure your sugar doesn’t get too high or too low this thing not scanning is putting peoples lives into danger. And I know there are people that say oh, just poke your finger and do it the old way then what is the point to wearing the scanner??? why am I wearing a needle in my arm? What’s the point to your sensor? Your sensor is supposed to do its job. We paid money for it to work and it doesn’t work!! you really should refund people their money!! Just total frustrated… We all know the company could care less as long as they get their money!.Version: 2.7.5
✓ Love the Sensor, Hate the AppWhile I love the basic functionality of the Libre 2 sensor and convenience of being able to take readings seamlessly whenever I want, the application needs a ton of improvement. First, I should be able to download data way more easily so that I can analyze it myself. Process should be as simple as it is to add my practitioner, or even just having an option to email results from the app to myself. Also, how the data is displayed is not very intuitive or even useful at times. It would be nice to have a flag/drop-down that says whether the reading is fasting, premeal, post-meal, pre-exercise, post-exercise, etc. I have to manually put this in my notes. Also, for manual readings, once inputting data it should be editable. I had a period where I was waiting for replacement sensor and had to manually add my readings and accidentally put them on the wrong day. I couldn’t delete them or even edit them so I had a whole day of incorrect readings. I think the app development team could benefit from looking at an app like Dario’s to get some fantastic ideas for GUI and customer data management improvements..Version: 2.7.3
✓ Laggy and disappointingI’ve been a Libre user for a long time, but the Libre 2 is a huge disappointment. For credit, Libre 1 worked flawlessly, although didn’t have alarms and require scanning anytime you need a reading. Libre 2 added alarms at cost of speed and reliability. 20% of scans result in “error” asking to re-scan 10 min later. Scans that do come through take ~10seconds to appear while the app becomes unresponsive and creates a feeling it’s crashed. The bright white UI is annoying, that goes for all versions of the app. Has anybody thought that I may check my sugar in a theater or at night w/o lighting up entire room? And while while my phone is in dark mode with low brightness it’s still bright white. Alarms are annoying and not customizable. When an alarm goes off it cannot be dismissed until you take another scan. Anybody thought of customizable reminders??? High sugar alarm is disturbing, while the low sugar alarm is subtle and harder to notice. It should be vise-versa. Better I would want to make my own selection of alarms for different events..Version: 2.7.2
✓ If I hear one more beep!Update: I discovered that I can deactivate alarms such as the lost connection in the app. This make me much happier. As a type II diabetic that is controlled via meds, and exercise, please give the ability to silence the sounds in the notifications. I can make the change in the os but it giver error notices in the app. Since I’m not needing to adjust insulin I don’t require the urgency. This app is obnoxious. I was switched to Libre 2 from a Dexacom. This app will notify you into the ground. Coworker were pretty ticked off when I left my phone at the desk when I went into a meeting and it started beeping and beeping and beeping and beeping, because it lost contact. If you go into the settings and turn critical notifications off, it beeps to tell you the critical notifications are off. If you turn off all notifications it beeps to tell you to tell you that all notifications are off and it won’t let you use the app unless you turn them back on. Literally no readings until you turn it back on. Even if notifications are on silent IT STILL BEEPS. I thought the idea was to make it easier to monitor your blood sugar, not to make you want to ripe the sensor off your arm and smash it with a hammer! It’s seems this has been a long term issue that has been ignored..Version: 2.7.3
✓ Need Versatility for ScanningI (like many other reviewers) am very disappointed not to have the versatility to scan with either the reader or the iPhone. With the Libre 14 day at night (I hope the Libre 3 will be easier for night use.) I kept the reader under my pillow and scanned as needed without having to wake up fully. (I have wished for a night screen dimmer, but otherwise it worked fine.) Now for a night reading I would have to unlock my phone, open the app and then scan. Unless I have missed where you can set something up to scan from the lock-screen. I understand that one or the other would probably need to be the primary source for alarms but I don’t think that should inhibit being able to get a reading with an additional device. If the data is similar to that of the 14 day, I found the app’s data much more comprehensive and easier to use. The reader is a clunky piece of equipment for this day and age. Adequate but cheaply designed. We use these devices multiple times constantly for years and I think there could be a more modern system..Version: 2.7.1
✓ Better than finger sticks but has some use issuesFirst of all, I get this free through my insurance plan. We used to get Dexcom so keep that in mind while I complain. There are 2 big issues I have. First, I have to scan it every 8 hours, ok I’m getting used to that but it doesn’t always read even when I do scan, without fail in the middle of the night it has blank spots. Which brings up the second issue. When you’re looking at your levels in the app, they’re all mushed together & you can only see the graph, not the actual numbers. I can hardly tell what time I’m looking at let alone see what the number is. I don’t like that I can’t change the setup to show me specific times with specific numbers. I want to see how foods are affecting my levels, can’t do that unless I scan it every few minutes to see the actual numbers. The Dexcom app would let you scroll back to see what your number was at any point in the past 24 hours. And I never had to be a contortionist to get my levels. So maybe the first isn’t an app issue but it’s still an issue with the system..Version: 2.7.3
✓ Lacks compatibility with Health appWhile the basic features of the app seem quite useful there are some glaring limitations and a lack of protection of the data that I am a little concerned about. First the app does not integrate well with the rest of the Apple health ecosystem. In particular, it does not share data with the health app which is the centralized repository for all health information within the Apple system. I also noticed that it is not well integrated with the login keychain and other standard Apple iOS services. For example I could not do automatic password generation and it’s not clear to me if the app actually integrates with face ID or touch ID. As far as data protection is concerned, the app requires that data be shared with Abbott Laboratories. If Abbott Laboratories was bound by HIPAA compliance I would have less of an issue, however Abbet is not a healthcare provider and thus the requirements of patient data confidentiality do not apply, nor will they apply to your data that Abbet receives. Reading the terms of the license agreement it appears that Abbet will collect and share information collected by the application with third parties. They do claim to anonymize your data..Version: 2.7.2
✓ App designers don’t listenMore feedback: Now they say that you can silence alarms for up to 6 hours. What’s up with that? I work 9 hours a day and don’t want alarms going off at work or church or anywhere. Uses should be able to put all alarms on silent/vibrate for as long as they want. Don’t need big brother looking over our shoulder. And we should be able to connect a given sensor to both the reader and the phone app at the same time. Still not going to use this app till at least the alarms can be set to silent all day long. Earlier feedback: Been using the Libre 2 sensors and the READER for a year now. And will only use the reader. I had the same experience with the phone app as many other users have already posted. Your customers are not stupid, but you continue to ignore the same complaints after years of hearing them. What is wrong with your app designers? FIX THE APP AND STOP REPLYING “call us so we can help you.” Just fix it!!!!!!!!!! ALL alarms should be able to be set to silent or vibrate. And we shouldn’t have to turn off the app to make that happen. I’m NEVER EVER going to use this app till they’ve fixed it..Version: 2.7.5
✓ Not Very Helpful; Could Be Vastly ImprovedIt seems that the designers of this app don’t understand the needs of diabetics. The graphs are too small and can’t be zoomed or enlarged enough to see a clear pattern. If it was enlarged I could see that what looks like a straight line angle up or down is really starting to level off or is increasing in slope which would change how I respond to that BG level. The arrows are useless. Thirteen minutes ago I had an arrow indicating that I was dropping fast. Now my BG is 15 higher and “steady”. The graph still looks like I’m dropping. PLEASE give us zoomable graphs and actual data points for each minute or 5 minutes so we can see what is really going on. You could make it where as you scroll through the graph it displays the reading for each fat point. Along with the arrow, tell us how much BG has changed in the last 5 minutes. You could just look at some of the aftermarket apps and get a good idea of what works. Before my insurance changed and forced me to change from Dexcom to Libre I used the Dexcom with the Sugarmate app and was able to control my BG much better. The problem is not the sensor but the app..Version: 2.7.3
✓ Please update app so current version of Apple iOS worksI have been using this system now for almost 2 months. It’s been great being able to figure out what spikes my blood sugar and track the highs and lows. Now suddenly the app is not working with a new sensor. Worked for 3 scans, up until bed time, including scan new sensor. So new sensor was working. And then it was not. Received numerous critical alerts that I had lost connection, waking me up every half hour. It would not take the scans. Then I started getting error messages saying to remove replace sensor. After a sleepless night, called customer service this am, and was told that this system is working unpredictably with the apple iPhone systems current IOS. And that they weren’t sure when there would be an update, they can’t be expected to keep up with Apple’s current versions. I thought this system was designed for iPhones and androids? They are sending a new sensor, but what is the point if it’s not going to work with the current iPhone???? What a waste..Version: 2.7.2
✓ It’s so inaccurateI am a new diabetic and my dr ordered my the Libre 3 and the first 2 worked great but then it started reading every test in the high 50s or 60s and the low blood sugar alarm kept going off every few minutes. I was instructed to take off my sensor and insert a new one. I did and it worked fine for a few days then started the same thing. The problem is my insurance won’t cover for more sensors until next month and Medicare won’t cover the Libre 3s at all yet. So my dr called in the Libre 2 for me and I am having the same issues. It works great for about 6 days. Running approximately the same blood sugars as my finger stick monitor but then it starts reading all my blood sugars as low, singling the alarms to start going off and it always seems to start in the middle of the night! These sensors are amazing and make my life so much easier for a week before they start giving false readings. So either make them to where they have to be changed weekly or fix the problem of inaccurate readings!! This is a huge issue when your life depends on the numbers you are getting!!.Version: 2.7.3
✓ HelpfulEven though I know the readings are not accurate it has helped me understand my times and what I eat makes my glucose go up but I hate it at work because I’m constantly running around doing work and do not like keeping my phone on me so the alarm keeps going off and disturbing my co workers and I have to keep running back to my phone to shut it up. Signal is weak at my work too so it’s always disconnecting even when I’m sitting close to my phone. But the reason I’m writing this is my first sensor seemed to work great until it got ripped off walking into a door way, and the second sensor seems to constantly keep disconnecting even i as I am laying in bed 6 feet from my phone on the charger. Every 5 minutes I have to get up and shut it off as it keeps saying not reading sensor. So makes feel like the boy that cried wolf so if it alarms that I have a sudden drop and I ignore it because I think it’s just doing the usual annoying disconnect alarm while I’m trying to sleep I’m afraid now..Version: 2.7.3
✓ Freestyle Libre 2 ReadingsHad my Freestyle Libre for a little over a month now and was very happy to finally get it. I first used it with the reader and my numbers were very close to my finger sticks…1 or 2 point difference. Second 14 days, I decided to try the app on my phone as there is greater functionality with the app in tracking and inputting information. Meter reading were 30-35 points off from in comparison to finger stick so I discarded the disk and tried another thinking the disk was defective. On second disk, readings were still 30-35 points off from compatible finger sticks so I removed the disk again and started back using the reader. When I went to fill my rx again, it was a challenge getting the replacement disks as I was told it was too soon to fill them. I like the app, but the readings made it difficult to truly know my blood sugar readings and even more difficult to get the disks I discarded replaced. In looking at other forums on the web it appears that off readings is consistent when using the app with some other users. As a note, I used each disk for 3 days prior to removing them. Directions state to track with stick readings for the first 12hrs to ensure accuracy, but my incorrect readings lasted longer than that. Took screenshots as proof of the off readings as a backup..Version: 2.7.1
✓ Important please read … Right off the bat I can tell it’s not Apple supported fullyEven AiDEX a cheap version of the Dexcom G7 has Apple health integration and iwatch support which is ten times better then having it on your phone btw I always see my numbers on the iwatch 9 scanning itself. On this app who has time to pull there phone out mostly like idk at work? As for Apple health support wow that is the whole point of having this. I show my doctor everything all my heart rates, blood oxygen levels, ECG, my sleep reports, body weight, body temperature, respiratory, all synchronized together every minute of every day. anything changes I know the very minute what’s going on with my body. You can’t do that here . If you say this is just amazing you obviously don’t know the capability of other CGM’s . Think I’m going to rip it out and buy AiDEX from yes Temu for 40 bucks. All in Chinese but it works better then this. Libre 2 Junk I could die using this. Get IWATCH Supported CGMs that is the future of this field. Can’t wait until Apple drops off all CGMs 3rd party’s and puts it right in the watch itself..Version: 2.7.5
✓ The alarms are pitifulI don’t know why but for some reason my pharmacy just gave me this one randomly. However, i despise it. i enjoy certain features like the how it will tell you trends and continuously monitor your blood sugar. But the low blood sugar alarms are horrendous. They are extremely loud, you can’t turn them off, unless you go to your notification settings, but then once you do turn them off, you can’t use the app. I have no idea why there hasn’t been a change to this or why this was even implemented into the app. But it has gotten to a point where i believe the first generation sensors are 100x better than the second generation sensors, just because of this one issue. it will go off during exams, or in class, or when i’m trying to sleep, or in a movie theater, etc. PLEASE add an option to turn them off, while allowing me to still use the app. Ik it may be an issue for others, BUT I CAN TELL WHEN MY BLOOD SUGAR IS LOW. It also does the alarm when it disconnects via bluetooth. It rlly shouldn’t be this big of an issue to the point where almost every review i see complains about it. JUST FIX IT. there is no need to contact you or follow up, just listen to the ppl that use it, and fix the issue..Version: 2.7.3
✓ What a waste of moneyI’ve been using these sensors now for 3 months. The first 2 months, were horrible. Off by 50 points most of the time. I found myself poking my finger almost as much as before the sensors. Calling customer service just had their rep telling me it’s normal to be off that much. The low alarms send you into a panic. But I poke my finger and I’m not low. The app has glitches in it and I keep hoping that they will fix them. I click scan at least 5 times before it actually brings up the scan screen, and then it will scan, and not alert, so I keep trying to scan and the scan screen is still up but my number is already showing. And then other times it just keeps showing a scan error. Customer care acts like I’m stupid and don’t know how diabetes works. If I’m 30 points lower than normal and my alarm doesn’t go off it can be devastating. It takes about 24 hours for the sensors to work properly, and then the last 24 hours it’s a gamble if it’s correct either. Lots of finger sticks. So is it really worth the hassle? I’ve already contacted customer service multiple times only to be told it’s working properly..Version: 2.7.3
✓ Bad SensorsI’ve been using the system for 2 years. It is unreliable (inconsistent). When you get a sketchy sensor (and you will) it will continuously alert you with an “urgent” condition. In my case, it is under reporting my glucose (50s) every half hour when malfunctioning. Day or night. This has happened with a fresh sensor out of the box AND one that seems to work at first, then degrades. Is it quality control? Yes. Is it annoying? Yes. Be ready to be inconvenienced with this product. I will be reading reviews on Dexcom for comparison. Additional comment: July 2 Being offered a replacement sensor is not a solution when experiencing faults on average every 3rd or 4th sensor (over 2 years, I’ve had as many as 3 consecutive sensors fail prior to the 2 week interval). Successfully getting to a phone agent, playing 20 questions, and returning faulty sensor after faulty sensor is also inconvenient. Lack of monitoring controls where the manufacturer collects and analyses failure data and contacts the customer after multiple events demonstrates apathy and lack of a solution. I hope Abbott figures out the issue but until then, BUYER BEWARE..Version: 2.7.3
✓ Inaccuracy and alarmI agree with the other review! This alarm system is absolutely ridiculous and it needs a way to turn off all alarms and to do it quickly !!! It’s embarrassing! My biggest complaint is that the Libre 2 is so inaccurate! My husband asks why would you pay that kind of money to get an item that is so inaccurate! I ripped it off my arm and have decided at least for now not to wear a Libre at all. I wore the original one and it had some inaccuracies, but they were nothing compared to the Libre 2. I spend a lot of money each month purchasing these and I have to drive about 28 miles to get it where it’s the cheapest bc no insurance pays for them! Abbott really needs to fix these or take them off the market…it’s that bad! I tried one again this week and my readings were about 78 digits off!! That’s enough to be serious! I was woke up during the night, and so was my husband even with selecting the quietest alarm, about 2-4 times every night! This is so old and tiresome to keep happening! Abbott! Please correct your problems and refund your customers! This is getting really old! Your product stinks!.Version: 2.7.2
✓ Hate this app and sensorI had the old freestyle and had no issues. I was forced to “upgrade” to the freestyle 2. It is the worst things I’ve ever worked with. Despite the options saying the alarms can be turned off, it alerts me all day long most of them being it has disconnected. I cant even go to the bathroom without the phone coming with me. It disconnects even when the phone is on my person. In fact, while I’m typing it disconnected again. It also goes off during the night, waking me up and forcing me to take several minutes to reconnect before I can TRY to go back to sleep. It goes off during meetings and has gotten me in hot water more than once. I don’t dare try and go to a movie. It also fails to read many times a day sometimes several times in a row, then I have to wait 10 minutes until I can try again. It also fails to alert my watch 9 out of 10 times. Speaking of failing, 1 of 6 sensors failed totally - at my expense and they are not cheap. I am currently looking for another option that my insurance will help with..Version: 2.7.5
✓ Please don’t give a cookie cutter response. Update to iOS 16 please.Update: July 20, still no update to the app. I really have a hard time wrapping my head around such a mission critical app for millions of people who’s quality of life is directly influenced by this app and there’s been -0- updates to it for months and months now. Terrible. For both the experience of the user and for the reputation of Abbott. If you have the choice don’t use the Libre 2 system. They don’t care about you, why should you for them? No need to give the usual “Please call so we can help you” response like you have previously for this exact posting. There is no helping this. Please update your ancient app so that it works with iOS 16. You have to do this soon or millions of us won’t be able to use your system. You have a 2.1 rating. That’s TERRIBLE! This is a quality of life product. Please have it updated, or hire someone who can get it running better, and updated to the iOS that will be released soon. You’ve had 1(!) very incremental update in the near year since it’s original release. Or we will be forced to go to your competition..Version: 2.7.2
✓ This app is the most stressful app on my phoneThe app sends the most annoying reminders possible at inconvenient times with no option to turn it off. Incredibly inconvenient, unsilencable. I just pray it doesn’t act up in a moment where I can’t immediately respond. Edit: I’ve found ways to turn off most of these notifications and therefore can sleep through the night (most of the time) without random alarms going off. However the app continues to be a source of pain for me: it crashed today with no message about why, the app had to be deleted and redownloaded, it took me through a long process which I’ve already been through several times of making sure I’ve read my hipaa, and then ut asked me to make an account, no option tonsign into the one I already have and skip the hassle in the middle until way later: then they account I signed into no longer recognized that I had a monitor in at all, so I had to start a new one. Thirty minutes of trouble shooting later and now I had to waste a perfectly good sensor. Could have been done in 5 without the waste if the app was developed correctly..Version: 2.7.3
✓ Needs ImprovementThis app is supposed to help improve my blood sugar by constantly monitoring it, but it actually makes it worse. Let me tell you why. Unless you turn the sensoring off all together, it would obnoxiously allow. I understand it’s for my health, but I can not have this thing beeping and going off so annoyingly all the time. I have work, I go to church, I need to sleep. There are lots of places where I can’t just have this thing beeping. You do realize that if I’m high, and I do a correction it takes time for my blood sugar to come back up. But it’ll keep going off, it’ll keep saying I’m high even though I already corrected it. So I just turn it off and then forget to turn it on and miss being more accurate in my blood sugar because this thing is so annoying. Me and both my 2 diabetic friends have talked about it, we all turn it off until we need to test again. If I got a nice silent notification that my blood sugar is high, I would correct it. Vs not knowing at all for an extra 3 hours because I turned it off. There NEEDS to be a setting to turn off the sound and still get notifications. Stop trying to control us so much that this thing has to beep so loud and so obnoxiously when we’re not in target and just make it like a text message so we can choose wether it’s completely silent, vibrates, or alarms. Because I promise you’re doing more harm than help..Version: 2.7.1
✓ DangerousThis is a terrible, and honestly dangerously malfunctioning app. Last year I wrote a review and I’m about to pretty much repeat it because it’s only gotten worse :\ This app gives completely false alerts (that don’t even show up in the data later!!), both high and low glucose, that prompt me to treat with insulin or food. Almost every day there are at least 2 false alerts, some days I’ve had as many as 5. After it yells (beeps) at me and says URGENT LOW GLUCOSE 65, I eat a candy, in ten minutes low and behold when I scan again my sugar is over 200 because I was never low in the first place. Similarly, I’ll get an alert HIGH GLUCOSE 215, give myself insulin, and within a few minutes I’m sweaty and weak and experiencing actual dangerously low glucose. I don’t understand the point of this product and app if I still have to poke my finger/manually check my blood sugar every time because I can’t trust this dang thing. :( I’m about to switch to DEXCOM, hopefully won’t have the same problems. I wouldn’t recommend Freestyle Libre 2 to anyone or their enemy..Version: 2.7.3
✓ I’m upset.If there was a 0 star option. I would have used it. I liked the first version ok. I kept having problems with the sensor being knocked off my arm bumping into a door, having my son climbing on me but the phone app was helpful. I’m not covered by insurance but I’m a nurse and having finger sticks at work is a portal to infection so the cost seemed worth it… mostly. I never bothered to have the sensors replaced. I just did finger sticks when the sensor came off or malfunctioned- twice within 2 days :-/. Now with the Libre 2… it won’t even work! I called the hard-to find on the box number and got two people after 2 calls neither of which could hear me through the static. The connection was clear as a bell on the menu line. I’m irritated and angry. BTW, I also got woken up several times last night. Get it together please! Update, I called a total of 4 times. The company refused to offer me a refund despite my out of pocket 75$ a month and 2 failed sensors back to back. They offered me a replacement but neither of the previous 2 worked. They also refused to listen to my complaints and instead, punted me to an automated message like a hang up several times. Product is a thumbs down, so is a thumbs down and customer service is a huge thumbs down. NEVER using again. Worst experience EVER..Version: 2.7.1
✓ Freestyle libra 2My first time trying the freestyle 2, i recieved 6 from walmart, first 2 were bad so i called customer service and they mailed me 2 new ones right away after troubleshooting no issues, great customer service. Now as far as the ap i think its great to be able to monitor your glucose anytime any where, but 1 Yes there need to be a turn off function when u dont want to disturb anyone while u r in meetings or your wife while shes at the doctors office getting physical and her phones screaming because my sugars low (connected users u can have moniter from there phone as well) ive noticed there are differnt readings on my glucose monitor verses blood glucose, sensor is saying 68 and blood glucose is 114. So that being said the ap is false reading the sensor and waking myself and my wife up several times a night to where i just shut phone off. So please put a silent mode or turn off on it. I love this product and has saved my life several times sience the first one came out and highly recommend it..Version: 2.7.3
✓ Great device. Horrible appYou’re not developers. You’re administrative staff responding to these posts. All of your answers are the same…call our customer support team. Nothing changes and that’s why your app is getting negative reviews. I suggest that other users write a letter or email to the CEO of Abbott. That’s the only way to possibly get action. Senior leaders should occasionally glance at posts if they truly care about customers. To the developers: please answer the questions directly rather than telling us to call your support team. Nothing changes when we do. This app is your Achilles heel. The list view is most critical when seeing doctor. Just give us an easy one tap to get to the complete chronological list. Doctors don’t have time to swipe through to each day. They want one master list with all days so they can scroll down. Secondly, make it easier for those with visual impairments, a common problem with diabetics. Give us a big button to press to take readings. If you folks are truly developers, take ownership of the app and get problems corrected. Customer care isn’t doing it..Version: 2.7.2
✓ Just okI got a free sample voucher to try it out so I asked my endocrinologist to write me a prescription. I’ve been using my original FreeStyle for over a year now. I’m about 5 days in and I don’t think I would use this version. I’ve had at least three instances of the scan not being available - it tells me to try again in 10 minutes. But when I re-scan after 10 or even 20 minutes I still get the error. I was able to fiddle with the alarms because they are quite loud but the low alarm is not able to be disabled at all (I totally understand why - that’s the whole point of the monitor). The app must be running in the background at all times which isn’t workable for me as it drains the battery on my phone after just a few hours. The FreeStyle 2 is also not covered by my insurance, so I can’t justify the extra expensive on my limited budget for a monitor that seems a little unreliable for me. I think the concept is great but this just wouldn’t really work for my lifestyle. I’m perfectly happy with the FreeStyle 1.0 and feel it has been reliable and mostly accurate..Version: 2.7.1
✓ Not great but pros outweigh consBeen using Freestyle Libre 2 since app became available on iOS (about 2 years at this point in time). Once I got over the seemingly random differences between finger stick readings and individual sensors, I stopped trying to reconcile and just went with the sensor readings. Just assume +-20 and move on. Pros: correlating diet with glucose helps with weight control; much better visibility for insulin dosing decisions; much better understanding of hyper/hypo symptoms and causes. Cons: awful user interface - clumsy navigation; painfully unresponsive when recording numbers and comments; annoying frequency of read errors; technical issue of prioritizing wireless communication over user keystrokes; and the one everyone hates: super loud alarm! On balance, pros outweigh cons. Just power off your phone in that concert hall. Once you get used to the freckles and warts you’ll never go back to finger sticks. But hey Abbott, Get some insulin dependent diabetics on the UI development team and make them use their product. It’ll get better..Version: 2.7.5
✓ Mixed feelingsThere is a large chunk of time where I had zero issues with this product. Mainly the liber 14. But recently I had to take off two and one the adhesive failed. So 3 in the span of a month that were faulty. The first one was a faulty adhesive. The second wouldn’t even scan (which is the one they sent me as a replacement). And now the third is constantly running low blood sugars. It’s getting tiring having to worry about what my blood sugar is and I hate the finger pricks. I don’t mind an alarm that says high or low. I think that’s an important thing to know but only if it’s true! I like the idea of a product that monitors my blood sugars so I don’t have to worry so much but now I’m wondering if it’s actually accurate or not. These things aren’t cheap and when I have to wait 5 days 3 times! To get a new sensor I have to pay out of pocket for a bunch of test strips. The app also doesn’t work very well. It’s glitchy and will just disconnect randomly even though my phone is close by. I’m getting tired of it all..Version: 2.7.5
✓ Nutrisense has a better productI have tried the two different product apps. Nutrisense uses the same freestyle Libre 2 14 day sensors but charges money to use the app. The Nutrisense app is comparatively better than the Freestyle Libre app. One with the Nutrisense app it doesn’t have to stay open in the background to track your glucose. Second, it doesn’t send you critical alerts when the app is malfunctioning which the freestyle Libre app is accustomed to doing throughout the day for no apparent reason. I have requested that the freestyle Libre app not send critical alerts but you cannot use the Freestyle Libre app if the critical alerts aren’t turned on which negates the reasoning for using the app to keep track of my glucose because most of the time you get a critical alert from the app it isn’t correct anyway. With the Nutrisense app you can also calibrate the sensor on the app to be closer to your glucose range when it may be reading a bit off. My question would be why is another app made for the freestyle Libre product working better for consumer? Follow the money….Version: 2.7.3
✓ Such a bait and switch….This whole change over was supposed to be better for me since I have frequent lows and the alarmed seemed to be the smartest idea. I’m coming from the freestyle libre 14 day. You start your sensor with the reader and enjoy the convenience of using your phone. It was great- since my fiancé likes to check me while I’m sleeping to see what my levels are since it didn’t have any alerts. So, I got the freestyle 2 thinking it’s going to work the same way- that you’ll be able to turn on alerts on your phone and off on your reader- since everything else is described as the same. Nope. You have to use the reader OR you have to use the app- you can’t use both like you could with the 14 day. This ACTUALLY makes me want to dump the 2 since getting alerts only on the the reader is useless to me. It’s better for me to get it on my phone where it bumps the alert to my watch than to have to listen for the reader, which isn’t always within ears shot. I was hoping Abbott now has it together and was going to be ideal for my situation. Well, now it’s looking like I’m going to have to spend MORE money and switch to the dexcom (even though I hate the idea of it on my stomach). Now, I’m heading the libre 3- is cell phone only- no reader…. I think only having to carry one device for CGM, glucose and ketones. I’m very disappointed. I wish they’d been transparent about this and where’s misrepresenting it..Version: 2.7.2
✓ Needs a timer optionThe alarms do exactly what they are supposed to, they let me know when my sugar is out of range. That is fantastic for the middle of the night as it has caught my sugar going low earlier than when I wait to feel the low sugar symptoms . I do like that you can decide at what numbers you get an alarm too, as everyone’s needs are different. That said, the alarms are not consistent. There will be times that it just doesn’t pick up on the fact that my sugar is going high or low and won’t give me any notice. And I am within range of my phone. On the opposite end of that, once I get an alert, even after checking my sugar, the alarm continues to go off every 3 to 4 minutes. That is too much. It does take time for my sugar to correct itself, whether up or down. Please please please make some sort of feature that allows me to select how long until it gives me an alarm again. Maybe after a high sugar reading, an option can pop up with “don’t alarm me again for 45 minutes or an hour” or whatever time frame, the person chooses. That would be so helpful and make this app a million times better, less obnoxious, and make me feel like someone on the team of creators actually understands how diabetes works..Version: 2.7.3
✓ Could use an updateI love the convenience of checking my blood sugar with my phone and not having to carry the separate reader anymore. Although the app has been lagging recently and I have to wait about 15 seconds before I can hit any buttons on it or check my sugar. The “urgent” alarms can be very annoying too and I wish you could customize these better. I like that it alarms me when my blood sugar is 55 but the fact that it has to alarm me every 5 minutes about it can be annoying since you’re suppose to eat 15 carbs then recheck 15 minutes later. It’s very loud, annoying and has been waking my newborn since I can’t adjust this alarm anyhow And no, I will not be contacting Abbott support. If this app is getting this many repetitive reviews stating/complaining of the same issue then it’s clear what the issue here is. Make the alarms completely customizable in the app as they are with the reader. This is not an Abbott issue as it is an app issue.Version: 2.7.2
✓ App does not keep up with Apple iOSWHEN WILL ABBOTT UPDATE COMPATIBILITY TO APPLES IOS??? This is my biggest complaint currently. APPLE is unloading 17.0 and Abbott has failed it's Diabetic users sometime since 16 started. I cannot fathom the number of users who could no longer scan their sensor and had to waste time(and probably a sensor) figuring out it was the update and Abbott's outdated app. On APPLE's support site, I found updates as old as 16.1 from nine months ago. Mine has been working fine until two days after updating to 16.6.3. Abbott's compatibility chart lists up to 16 but without a decimal point specifying where in 16(iOS version 15.0 is a compatibly listed option).One phone number is the only way to contact Abbott libre freestyle and they know nothing. The fact that Apple is releasing version 17.0 is disturbing.I have intermittently seen a notification warning about possible compatibility issues with updating to17.0 when the app is already failed at various points in 16. Aside from this enormous issue, the scanning ability is erratic as is the apps ability to senseThat the device is well within the required 50 feet of the sensor..Version: 2.7.5
✓ Can do better!!!I have been using Libre2 for a good while and I like what it does (keeping track of my sugar levels). I do think it can be better though. I have noticed that my sugar level readings are about 30-40 points higher on the Libre2 than when I do a finger stick check. I don’t know which readings to believe. I don’t know if it is due to the sensor not being calibrated correctly or what so I monitor myself very often just to make sure using both (Libre2 and finger sticks). I also notice that the signal gets lost a lot and I’m constantly beeping with alarms even though my device is always next to me to monitor myself as stated earlier. Im not saying that I hate it but I do think these things need fixing or need to be addressed so that it can be accurate in case my doctors need to change something if needed. I like that my physicians can monitor my readings but they have told me it does make it hard for them to adjust medications due to having different readings and not knowing which one is correct. I also like that it provides me with many options to input times for food, medication administration, etc. Other than that, I do like Libre2. I hope it can get better with these issues I deal with..Version: 2.7.3
✓ It’s okayyy, but would love to see some better features.I have been using this for over a year and a half now and I can safely say this is just ok. I was expecting a true CGM…not one where I have to constantly scan to get what I feel is accurate data. The lows and highs definitely work, but other than that scan, if you don’t frequently scan, you really don’t have a lot of data to work with like what I am seeing in the Dexcom G6 app and talking to a couple of Dexcom users that tell me they don’t have to constantly scan because the sensor sends its data points every 5 minutes on its own. Plus, they have an Apple Watch app and Lock Screen/Siri integration that would be really really convenient since I use both. I’m not dumping it yet, but I am really looking at both feature sets to see which sensor system I want. It would be great if Abbott would have their software developers integrate some of the capabilities like contact polling the sensor by the app on its own and Apple Watch/Siri integration. That would make it a home run in my book..Version: 2.7.3
✓ 0 STARS - ALARMS ARE GARBAGE. CHANGE THE ALARMS FOR THE LOVE OF EVERYTHING HOLYI couldn’t agree more with the majority of the reviews here - WE DON’T NEED YOU TO FORCE UNBEARABLY LOUD AND OBNOXIOUS ALARMS ON US. Like, the whole point of things like this is to give us more control, not less. Change the alarms. Make them customizable for every situation - I don’t want this thing going off in church or a movie theater or the grocery store (really anywhere, but hopefully this gets the point across) - make it so we can still receive notifications but they don’t have to be audible and/or vibrating, depending on the situations’ needs. I was honestly so excited because this is the kind of freedom I crave with my diabetes - I am so much more capable of taking care of my diabetes when there’s freedom and simplicity and accessibility. But these alarms are straight garbage. I’d rather go back to stabbing myself 4-5 times a day. FIX IT. If you fix the alarms and make it so that I get to choose when and how the alarms go off, and also set the boundaries for when they trigger, this app will jump up to 5 stars easy. Don’t be like every other app developer - actually listen to the feedback you’re getting and fix it. It’s very simple. Pretty please..Version: 2.7.2
✓ App doesn’t function consistentlyAny time I go to scan I get a message saying that the scan failed and to try again. When this happens I have to scan at least 5-6 times until it either reads or tells me to wait 10 minutes, with it even happening directly after I receive an alarm. With the Freestyle 14 day it would successfully scan 95% of the time. This issue has occurred across multiple sensors, so I believe it to be an issue with the app. I’m on the iPhone 14 pro with latest iOS so I assume it’s a compatibility issue, but it’s been a couple of months since I’ve started using it without any improvement. Another issue is the max reading, on the previous version it would go to 500 before simply starting high, but this has been lowered to 400. While infrequent, this makes it difficult to determine the correct dose when I’m running high. Otherwise it’s a decent sensor, with it being Bluetooth I was under the impression that it would continuously send data rather than just setting off alarms but I can live with it..Version: 2.7.3
✓ My first app store review! This app is awful!First of all I want to say I’ve been using the abbot sensors since they were FDA approved. The basic product has changed my life for the better. That said, this app, it’s like it was coded by someone that wanted to do mental injury to all of the folks that need a solution like this. Since updating to V2, I now have to turn my phone off if I’m going to a meeting. If I’m on a phone call I can expect this app to disrupt the call an force me to apologize and hang up. This app as I’m writing this review has alerted me three times that it’s lost it’s bluetooth connection with the sensor. When it’s not alerting me about this, it posts up alerts about my blood sugar when I’ve just checked my sugar and “already know” it. It continues to alert incessantly if my sugar is flat but wavering near an alert threshold. It continues to alert over and over in the time frame where I’ve already taken action to fix a problem, but said corrective action could not possibly have had time to have had an impact. Lately, I’ve been turning off my phone at night because this app will not stop telling me about what I already know or it’s alerting me about something I don’t need to know. It’s not just me it’s f’ing with, its waking my wife up, it’s even waking my dog up, over and over again. This app is horrible. The developers working on this apps CTAs should be fired..Version: 2.7.2
🙂 FreeStyle Libre 2 - US Positive Reviews
FreeStyle Libre 2 - US works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact FreeStyle Libre 2 - US.
⛔ FreeStyle Libre 2 - US Problems
