- 41.3LEGITIMACY SCORE
- 41.8SAFETY SCORE
- 12+CONTENT RATING
- FreePRICE
WorthPoint App Complaints & User Negative Comments 2024
WorthPoint app received 50 complaints, negative comments and reviews by users. Have you ever had a bad experience using WorthPoint? Can you share your negative thoughts about worthpoint?
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WorthPoint for Negative User Reviews
✓ Not worth the moneyApp is ok, but doesn’t show all passed auctions. I don’t recommend..Version: 5.1.1
✓ I wish it was better.Buggy app. Doesn’t include auction results from most major auction houses..Version: 5.2.1
✓ Just doesn’t workProbably the worst app I’ve ever used, which is saying a lot. Unfortunately they have data that I need for business and they’re the only option. The app works every now and then, as does the website. I’ve written to customer service on multiple occasions and never even received a response (and I pay them $30 a month). They seem to be much more interested in raising money than actually offering their customers a decent user experience. Or even a user experience at all, because I can’t even use their app or website. Specific issues, all experienced on multiple devices and browsers (and sometimes = way too frequently): Sometimes no images load. Their platform is useless without images. Sometimes no items load. I enter a search term, and it says “43 results” or whatever, but nothing loads. Sometimes results are omitted for no reason on mobile/desktop when they show up on the other end. The search is complete garbage. You can’t use basic search engine functionality like “”, + or - to narrow and refine your results..Version: 5.1.1
✓ Too many bugsAfter the latest update I’ve been experiencing several bugs that are becoming a real nuisance and really making me question if it’s worth the expensive subscription price I’m paying for this app. First of all, and most annoying, the app forgets my login info every time I exit the app so I have to log back in if I want to use it again, even if it’s only a few minutes later. Second, the search results show hundreds or even thousands of items found, but I’m only able to see/scroll through about 10 of them in some instances. Lastly, the app freezes on a regular basis when I try to scroll down too quickly. I use this app mainly at estate sales and I don’t see the point in paying this much if I can’t use it when I need it most. Please resolve the issues or I’ll have no other option but to end my subscription..Version: 3.0.1
✓ Update is unusable!I have been using WorthPoint for 7 years. The app that was used before the December 2022 update wasn’t perfect, but was fine. This new version, however, is totally unusable. Dates and info are cut off in the thumbnails, and when you try the horizontal list option, you can’t click on the individual items at all! Biometrics don’t work at all, so why offer it? Filtering causes all sorts of havoc with your results and the whole app crashes over and over. It seems as though this app was created by someone who doesn’t even understand the very basics of what WorthPoint is used for. It’s absolutely mind boggling how bad it is. I have emailed my issues to WorthPoint, but the response was to re-download the app. I did and nothing has changed. What a joke, I never had an app actually make me angry before, congratulations WorthPoint!.Version: 5.0.4
✓ SUCH A HEADACHEThis app could be a fantastic thing. But for $24 a month? It is so slow, it lags tremendously, it usually takes me about 30-45 seconds to look an item up. And by that I mean just being able to type in the name and wait for the search to be complete. Try texting a two or three word sentence to somebody and have it take 45 seconds. Then you’ll understand the frustration. It’s drags, as I type the words get stuck. This is not a problem on any other platform but this one. It is such a headache. I really wish that they fixed it to where it worked faster!!.Version: 3.3.0
✓ Zero StartsI’m paying for a service I can’t even use. The website claims my account is “suspended@ and go to “settings” in the mobile app. THERE IS NOTHING LABELED “SETTINGS” IN THE MOBILE APP. The app indicates my subscribers is paid and up-to-date. There is no way to contact Worthpoint except by phone and they don’t answer..Version: 5.1.6
✓ DisappointedI don’t know if I’ve ever been so frustrated with an app before, especially one that I pay a monthly fee for. First it never remembers my log in info then when I log in it takes me through a tutorial that I have to skip every time. I agree to let it use Face ID and it never remembers and makes me save it each time I log in. Almost every search I do ends with an error or no results. However the same search using their website comes back with results. It doesn’t work very well when applying filters and keywords are almost useless. This is a great database but the app is AWFUL. Please get it fixed. As a side note, I’ve never written a review for an app but I’m just so frustrated..Version: 5.0.3
✓ Don’t waste your money on outdated info and glitchy appI have had issues with this app since day one. Won’t store log in info. Now has locked Me out of my account and says my email is invalid but are still charging me. It’s a joke. Not to mention prices for most things are literally years old. Stick with free info from eBay and other selling apps. This is a waste of money. Great idea but bad execution in my opinion..Version: 5.1.1
✓ WorthPoint appWhile this company is a great service, this app is pathetic. One of the least functional apps I’ve ever used. I hope they fix it..Version: 5.1.1
✓ Wow what happened?I have been using this app for years. Your first app which was very quick and easy to use and then the last app version which was a bit more extensive and a little less user friendly but good resource's. This app is absolutely the worst! Definitely needed more work before you released it on us that depended on it. This app crashes every time I use it and is much less accurate when searching. Refining search terms seems to bring up everything but what you searched for! What happened? If it ain’t broke don’t fix it. Sometimes less is more. Image search is not great either. Super disappointing at this point. Really have loved your product over the years but this app is lacking for sure! Hardison@2022.Version: 5.0.0
✓ Price disappearedSold pricing had now disappeared when searched my. Only when you click on the item does it show the price. Why mess round with it? It worked fine before. Such a pain when it’s easier to see as a snap shot instead of now having to scroll through each listing. Urghhh.Version: 4.1.3
✓ This app sucksIt sucks for these reasons, 1 it wants you to pay to get in the app and website and no it’s me wants to pay to get in a website or app, 2 it shows items that are already sold and it’s not removed, 3 it’s just shows things for sale that are on eBay and etc. So you’re practically on paying for this app to see things for sale on a different website, these are the reasons I hate this app I am removing this app.Version: 4.0.0
✓ Still waiting for an update that actually fixes thingsNo I do not want face id. I want the app to stop logging me out or at the very least to remember my email and password when I enable remember me. is there a reason why new electronics don’t show up on the site? Is this service dying or is it going to continue to be a tool that I can actually use in the field? I guess I’ll wait for the next update… 💀.Version: 5.1.8
✓ Stay as far away from this app as you canThis app has barely ever worked for me since its latest inception and revision. Whenever I need it, it says internal error. Worst waste of money in my entire life. years ago it used to work properly but not anymore..Version: 5.1.5
✓ So not usefulTrying to find a handy search tool - but this one is regressive. If I’m to pay for prices detail then I’d want these displayed in the immediate full searches rather than having to tab into each item, what’s the point of that? Price drives selection, not the listing title or image. Anyway I’ve found better tools elsewhere so will likely be deleting this one and cancelling membership unless developer listens to its users and customers..Version: 5.1.1
✓ Bug fixes? Try again.Continuously telling us you are fixing bugs, but you haven’t yet. Been frustrated with you guys for a while now. I’ve subscribed for a number of years, but I’m reevaluating the cost benefit, not to mention frustration. Same bugs as always, logs me out every time I close the app, app freezes, search function frequently doesn’t work AT ALL, when it does work I can only see a very small percentage of the results, and the longest running continuous issue of results that have absolutely nothing to do with my search. Create an action plan. Work your plan. Test your plan. Repeated failures? Fire people. Hire better people. Try again..Version: 3.2.0
✓ Website services are great, app is terrible.I wish this app worked as well as their website did. Especially since I pay well to be a member of their site. I have reached out to them several times to report problems with the app and received slow and poor customer service. This app runs slow, even typing your item to search freezes and pauses. Often shuts down mid search. This is terribly inconvenient when I’m mid-auction bidding on something and trying to verify a value. Saved favorite items will disappear from my list, it will forget my saved log-in, and randomly closes out on its own with nearly every use. More functionality and service should be applied to their app service. It took over a week for my first email to get a response with very little remorse over my complaints and zero assistance with the problems. My responses to that email went unanswered until I resent them again and I was simply asked to uninstall/reinstall and make sure my phone was up-to-date on upgrades...Regardless that my prior emails mentioned doing all of the above already. Stuck between a rock and a hard place of needing this service, but about ready to tell them to cancel. Especially at $40 a month... very disappointing..Version: 3.3.1
✓ Worth no pointsYou’ve reached the maximum failed app update attempts and my account is closed. When I subscribed to WorthPoint in 2015 the app was perfect and critical for my business. Since then with each update it has cumulatively gotten worse. Most of the items I have sold that show up in their archive now list the “sold” price as the list price when I accepted lower offers. When I’m on location at a sale or helping with appraisals I constantly get locked out of the app with this password issue and there’s no time to go through the whole password process again. I don’t trust the app anymore and with all the free results available out there it’s not Worth anything to me anymore. In fact the last time I got locked out a few months ago I just quit using it and I’m not missing it one bit. 5 dollars a month maybe, 27 no way. Save it..Version: 5.1.6
✓ Worthless not WorthpointThis app does not function especially since the update. Continuously locks you out after 1 attempt even though the password is correct. The filter makes what you’re looking for almost impossible to find. The app frequently freezes and shuts down mid search. Search has to be precise down to the exact wording or it does not search. Being that people use numerous words to list and search for the same item this needs to be corrected. We do not recommend this app. Save your money and spend it elsewhere because this app could not be less functional. This service costs ALOT and has been a terrible investment for our business..Version: 5.0.4
✓ Update ruined the appUnbelievable that I pay $30 a month for this service. The app was already hard to use with all of it’s existing bugs, but the update has pretty much ruined it. You can no longer scroll down at all without the search crashing entirely. The keywords in your search mean nothing - be prepared to scroll through every existing, unrelevant listing on worthpoint every single time you try to search for anything specific. The photo-search feature doesn’t work at all. I don’t understand why you would release this update publicly until working out most of these bugs that would be evident in the development phase of an app. Have yet to be happy using worthpoint services since I’ve started subscribing and am considering just doing without it at this point..Version: 5.0.0
✓ No prices on appI have encountered a problem where the prices for items are not displaying on the App. No problems on the website. I run the IOS app on my iPhone. This just started today. Also, I have asked before for the search box to display in bold face, larger type. It is extremely difficult to see what you are typing in the current configuration. Please correct these issues since I am paying a premium for your service..Version: 4.1.3
✓ Fix this App!Why are there always issues??!! Fix your App!.Version: 5.1.6
✓ App suddenly stopped workingI’ve been using this app daily with no issue, suddenly today it stopped working. Told me to update, directed me to App Store where there was no update just the open button. Deleted and reinstalled the app even. No luck, still saying to update and then I have no option to do so. All my apps are updated, I made sure of that. I’m going to cancel this because I need to use the app, I’m not going to use the website simply because your services are suddenly taking a crap, the whole point was the app..Version: 4.1.1.
✓ Total scam avoid at all cost!Do not get this app! App will charge the account but won’t recognize that you bought the subscription! Worthpoint has zero customer support! Scam! Scam!.Version: 5.1.2
✓ How do you ignore this many complaints?For the subscription price that they charge, a functioning app is the LEAST that they could provide. From the looks of it, they probably developed this in-house in an effort to save money. Is it worth it? Every single review hates the app. Just pay up for a decent app developer and then you’ll have happy customers. Let me share something with you, WorthPoint: if you can successfully bring your platform to mobile devices, the money you invested on real developers will look like nothing compared to the new revenue you’ll bring in. The world is mobile and you’re not getting there with an outdated app that never performs properly. No one under the age of 35 will be using your service if you don’t fix this..Version: 4.1.2
✓ Horrible UpdateThe most recent updates are absolutely horrible! I’ve been using this app and paying a significant price for WorthPoint subscription, and I am very disappointed! I found nothing wrong with the way it worked previously and now all I get is crashes and having a horrible time signing in - overall very dissatisfied. Please fix this or I will be canceling my membership because it’s just not usable for me anymore.😔.Version: 5.0.1
✓ This is an absolute abomination of an app and it needs to be bannedWorthpoint is a price guide. That’s all it is. It’s not a bank, it’s not holding national security secrets, it doesn’t contain the cure for cancer. It’s a price guide. The website works like a charm, which is why people default to the website. And yet, you can’t use Worthpoint on your computer and on your phone at the same time because it’ll rip the time/space continuum of Worthpoint’s feelings of being cheated. You get thrown in jail. If you use the app with the wrong password ONCE, the app penalizes you for every move you make, even if that move is to log yourself out to log back in. Straight to jail. If you’re logged on the computer but forget to log off and you open the app… jail. The face recognition hardly ever works, but when it does - and it’s the 700th time you’ve changed the password since the new year… also jail. The importance Worthpoint places on itself, and the importance it *actually* is in the real world is such a vast chasm, it makes the app the worst abusive relationship I’ve ever had to face. I wish Worthpoint would realize they’re not a bank nor housing national security secrets - because it’s quite confusing why I have 50x more problems logging into a price guide than I do my American Express. All the good the brand created with a decent website is made trash for a bloated ego company with an app that hates the people who pay to use it..Version: 5.0.5
✓ Do not update! Unless you already are having this problem.The website seems to only pull up results for previous searches. So I figured I would use the trusty old app that seems to work better than the website. (Ooh look a update!) now I can’t even scroll past the results that pop up on my screen without it crashing every time! I won’t even get to the bottom of the first page of results! I will give Worthpoint a week to fix this and will be canceling my subscription to (worthlesspointless) If the problem is not resolved after that. iPhone 12 IOS 15.2.Version: 5.0.0
✓ DodgyDodgy as hell… I tried to sign up for free trial and everytime my card was declined, I used multiple cards all with money in. Now the free trial disappears suddenly so I have to pay in full. I don’t trust this app one bit..Version: 4.1.3
✓ Constantly having to log inI wish this app wasn’t so frustrating because I use WorthPoint constantly and paid for the membership. The “remember me” login option times out and I keep having to remember my login info and renter the info (even with the face recognition option chosen.) I honestly do not need THAT much security from this app…my bank apps don’t even require this much security… the app has almost made me learn to live without WorthPoint as a resource because it’s so frustrating..Version: 5.0.2
✓ Junk App - Technical IssuesWorked once then wouldn’t take my password after first use. Tried to reset it 5 times over 3 days. Kept saying my email address didn’t match. Lots of technical issues. I got frustrated and cancelled the subscription..Version: 5.2.1
✓ I can’t cancel!Didn’t provide any identification or pricing information that I couldn’t find faster with something else. Would be fine, just not my use case BUT I can’t cancel from my phone for some reason. Customer support is by fax or phone call only, as if I’ve got nothing else happening. Make sure it’s exactly what you want because you're going to be paying forever if you try this app..Version: 5.1.8
✓ Wonky.Still crashing. Just updated and already crashing! Should be better for what it costs. Will have to consider if it’s worth the price. Still crashing as of 9/23. Please! Respect your subscribers! You’re getting over 25 bucks a month!.Version: 5.1.5
✓ This is just a scam !!!!So i download the app, want to get a “free taste “ as they are offering for seven days. Ok that sounds reasonable right? But it wants you to login in, to view prices??? I understand that it can get abused but come on for how much they are charging per month for using this app the developers should be able to limit that. I mean come on this is a worthLESS APP. How do you expect anyone to use this with out giving them a taste of what you have to offer????? So to get the login to view pricing you have to give them credit card info!🧐🤔anyone else smell SCAM???? DONT GET THIS APP!!! No wonder it’s got a 2 star rating!!!!.Version: 3.3.0
✓ Incredible amount of laggingThe app can’t even keep up with my typing. If I’m working an auction or at a sale, the app functions so slowly that I’m sitting there waiting for something to happen way longer than I should. You guys have been around for years. You should be on top of this. I see that you’ve been telling people for months that your IT department is hard at work and you’ll probably tell me the same but nothing happens. I get the impression that you’re not interested in satisfying the customer..Version: 3.3.0
✓ Logged out frequently…I find the site itself to be invaluable and use it frequently to research items that I’m evaluating for consignment and sale. Where my annoyance comes from is that whomever developed the site doesn’t have the foresight to allow for multiple users on the same account, so whenever one person is using the account and a second person logs in, the first person is booted from the site / app. This happens frequently when I’m out at clients’ homes researching items while my staff is back at the office researching items. I’ve written multiple times via the contact page at Worthpoint with barely any reply. It’s an idiotic feature to an otherwise fine service..Version: 5.0.4
✓ Pulling my hair outLet me begin by saying that I NEVER EVER leave reviews, and worthpoint is a wonderful resource to have a a reseller, but that is as far as I can go with the compliments. I’m a long time user on both the app and website, and for years I have been secretly and frustratingly hoping that whoever’s grandmother designed them both would be fired or either croak. But somehow, she presses on to make quite possibly the worst, most cumbersome app I’ve ever used. Seriously, it’s as though the designers have never used a normal search bar and made up their own rules to how it should function. I will say they have worked out a few kinks that came with the new app, but major problems persist and I’m angry enough to leave a review, but not quite ready to drop them altogether… My advice to the owners of worthpoint is to find a new app developer. Preferably one who has used a smartphone at least once and has been on the internet in this century. Enough is enough. All joking aside, this is a horrible app and an expensive service. Please hire a legit developer and stop ripping off your customers simply because you are one of the only resources like this available. We’re all rooting for you ✌️.Version: 5.0.2
✓ No longer valuableOver the past years I've been able to justify $30 a month because it's a resource that would help me make money. Here lately (maybe past 6 months or more) it's been a train wreck. A soon as on thing is fixed another one goes down.. On the app I have to log in constantly and that is one of the most basic application functions that 99.9% of apps out there get right and one would think that for $30 a month you'd be able to get that right. I've spoken to reps many times and they say "it's being worked on" and maybe it is.. but is been far too long and way too much money waisted. Terapeak is now the winner, makes be a bunch of money and doesn't charge me a cent. I'll be unsubscribing and save that money for a rainy day. I'll check back in a few months and see if you get things right..Version: 5.1.5
✓ Not WORTH itI just spent $38 dollars only to find that a google search with photos is way more accurate. If google didn't have a photo search maybe this would be a helpful app. It is waaay over priced for what it does/ what I need it to do and how well it actually works..Version: 5.1.2
✓ Too expensive.I suppose this may be a decent app to have available if your a professional appraiser or your primary income is in reselling. That is assuming you’re doing either successfully. Otherwise it’s grossly overpriced. Not only is it wildly expensive but also it has to be paid monthly! If you’re a weekend thrifty person such as myself then I suggest you continue doing whatever you’ve been doing for years..Version: 5.1.8
✓ Update ruined itThis app used to work great but since the update it’s terrible. It takes me through the 4-5 step welcome thing every time I open the app, Face ID log in doesn’t work, and I’ve had to reset my password 2 times since the update because the whole process messes up and then it says my accounts been locked. The log-in issue is the big part that makes this app hard to use, but even when searching all filters have been added to a separate tab/page which is the dumbest thing. CHANGE IT BACK! Paying so much for this service and it’s not even accessible on the go which is when it’s needed most. If it’s not broke don’t fix it, and Listen to your customers if you don’t want to lose them!.Version: 5.0.1
✓ Doesn’t workI downloaded the app and it doesn’t work! It just shows me what the app could be used for!!.Version: 5.2.1
✓ Not what it used to beThe site seems to only work half of the time. Customer service is nice but it’s basically like talking to an office IT department - uninstall and reinstall the app type of help. A lot of time is wasted also in the site no longer being very intuitive. It feels like there was a change in ownership or something and it’s no longer a great resource..Version: 5.1.8
✓ Too Many GlitchesThe app constantly logs me out. It will pull up Search results but then they disappear and the app tells you there are zero results. It will only show you 7 of the hundreds of search results that it find. I have to keep setting it to search titles only as it doesn’t save any of my settings. I use this app a lot. The new update has made it almost unusable. The old version had its flaws but at least it worked..Version: 3.0.1
✓ Newly updated app is broken (Dec ‘22)Search functionality is broken. Sorting by date, price, etc doesn’t work anymore after this new update. You type in a search, and your results come up properly, but as soon as you try to sort, it sorts ALL OF WORTHPOINT. Like literally everything on worthpoint gets sorted in your search. It’s horrible. The app is also laggy, jittery, slow, and buggy. It feels very half-finished and like a beta product. I’m on the new 14 Pro with latest version of iOS, so this is not an issue on my end. The old app, while extremely dated, worked absolutely perfectly. I rely on worthpoint every single day, I simply cannot have a broken app, especially considering how expensive Worthpoint is. PLEASE, PLEASE fix this. I literally cannot afford to have this app be unusably broken as it is right now..Version: 5.0.0
✓ Can’t believe the app is still this badI’ve had WorthPoint for years. After the overhaul to “upgrade” to a more functional app, the user experience is still almost unusable. Nearly every search I do has an error while I’m scrolling the results. It loads the first few and then has an error with red letters and all results disappear. Redoing the search only yields the same error. Another quirk is when you tap the search bar to modify the query it simply slides back to a previous page where you have to tap the search bar yet again. The experience is a mixture of some clunky and some completely unusable. I can’t think of any features that are smooth or enjoyable to use. It’s been about a year of patience waiting for them to fix the app issues, and yet the issues persist. I was also hoping the increase in monthly price would help them to upgrade their own software wherewithal but I’ve also been left disappointed on that front. I do not advise subscribing to WorthPoint or downloading this app until the kinks are fixed. Which at this rate, could be another year or two..Version: 5.2.1
✓ What have you done?!?!?This app used to be great, but now you have ruined it. When you search for values, if you use any of the filters or sorting functions your criteria disappears and you are shown the values of the entire 600 million or so items in the database. The gallery view is useless, as there is so little information there to use without clicking into each picture…..the pictures and descriptions are completely cut off and the date doesn’t even show up on that view. I tried to find a way to send these complaints through the app, but could not find a way to do so. Log in information needs to be entered pretty much every time you use the app…so NOT handy when you’re on the go, trying to make purchasing decisions!!.Version: 5.0.2
✓ Recent update is buggyI was forced to update the most recent version and it is horrible. I can handle the format charges, however it's full of bugs. Anytime I scroll down I get an error and all listings are gone, I've been booted out more times that I care too count and it's literally unusable. I've started using the web version rather than the app. Dev team, no regression or user testing? Literally impossible to use and was pushed out prematurely. Elon may want you in his team..Version: 5.0.0
✓ Biggg step down in functionality from the old versionThe old app may have been clunky and outdated, but at least it worked. As a paying Worthpoint subscriber I expect to be able to access sold prices, but every time I leave this app and come back to it, it’s stopped showing sold prices. So I have to log out and log back in. Then it does it again 2 minutes later. Most recently searches have been returning no results when the exact same search 5 minutes before returned hundreds. And the sort functions don’t work. Super frustrating. You’d think with the prices subscribers pay for the service, Worthpoint could come out with an adequate app. I’d recommend using the browser version until they iron out the bugs in this “improved” app..Version: 3.0.1
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WorthPoint works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact WorthPoint.
⛔ WorthPoint Problems
