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Swimply - Rent Private Pools App Complaints & User Negative Comments 2024
Swimply - Rent Private Pools app received 66 complaints, negative comments and reviews by users. Have you ever had a bad experience using Swimply - Rent Private Pools? Can you share your negative thoughts about swimply - rent private pools?
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Swimply - Rent Private Pools for Negative User Reviews
✓ Not intuitiveApp lacks intuitive function. Also, I often get bookings that come through email but don’t show on the app and can only be seen on the desktop version. Need to also add ability to block certain clients..Version: 1.54.0
✓ My rental and experience with your CS.This is the very first time I had the worst experience with any app. I literally was in desperate need of emergency help and dealing with the host of a pool rental. The host was very brutally, aggressive with her communication and in my face and confrontational. I felt harassed, abused, threaten and violated. I tried reaching out to you on many occasions, and had no response from you at all. I have never met or dealt with anyone like this host. She even threatened to kick out my family if we didn’t pay more money on top of. What was already agreed upon. I had to pay her an additional $210. Just to let us stay. My family wanted to leave and didn’t want to deal with her. They were kids involved and the kids didn’t have to pay for what this host of us doing? I need to be compensated in many ways, but refunded most importantly. Person, host needs to be shut down. She is money, hungry, a hoarder, and my entire family had to walk to her. Our best to get to the backyard. Her house smelled awful. She said she had to charge us more because it was expensive to run her pool and her rent was $7000. I told her that was none of my business and I was here to be with my family and celebrate my birthday. Please close this lady down before somebody actually gets hurt badly..Version: 2.37.0
✓ For hosts, good luck with support from swimply.This can be a profitable but risky business with all the liabilities the thing you need most is support from swimply admin and you simply won’t get that. They use the excuse that it’s a start up but it’s gotten worse and worse the last 3 years of hosting. No live chat that works, no phone number to reach them, takes days or weeks to get an email response god forbid you have an emergent situation and need to reach them it’s near impossible. The host Facebook page is so heavily monitored that they screen and deny posts when you’re at least trying to get help from fellow hosts. The lack of support makes it near impossible to feel confident and safe running this business..Version: 2.38.2
✓ Charges you in USD and hosts are scammersYou cannot talk to any support team it’s only a robot, too. This app sucks. Also, refunds go to “credits”. Why would I want a refund in credits? I’m refunding because your pools are fraud.Version: 2.23.1
✓ Can it be zero to match the same level of customer service?!?We made a booking. Got confirmation. Showed up. No one home. Have put in for a refund 3 times and have gotten zero response from their customer service. DO NOT USE THIS APP UNTIL THEY GET THEIR CUSTOMER SERVICE SORTED OR RISK LOAING YOUR MONEY!!!.Version: 2.34.1
✓ No confirmation communication, no supportMy first time using the service. I put in a request for a pool reservation. I never received a text or email confirmation of the reservation. I know such communication is standard as my friend showed me her texts and emails when the reservation goes through. I received no address for the pool. I assumed it didn’t get accepted. My friend ended up booking a different pool under her account since mine didn’t go through, and I paid her. She received all the confirmations (text, email). Then at the end of our time slot, I get a text from the original reservation request, offering to extend my time. The reservation did go through. I reached out to the owner to explain my situation and she declined my request for refund. She said to take it up with Swimply. I’ve been attempting to communicate repeatedly via their process, but I’ve not heard back from anyone. Their AI customer service is infuriating and does not result in resolution of problems. Essentially it is equivalent to not having customer service at all..Version: 2.34.1
✓ BuggedThe app is very glitchy.Version: 2.3.0
✓ Good ideaSlow to process information and bring up images. Otherwise, it’s a great service..Version: 1.54.0
✓ Disappointed at lack of responseGreat idea, but pointless if pool owners don’t respond to requests for bookings. Really disappointing..Version: 1.0.7
✓ No one uses imperial measurements outside of the USAIf you want the app to be used outside of America, you’re going to have to allow your users to use metric measurements..Version: 2.10.1
✓ Great for individual rentalsIf you want to rent a pool for an individual event, this is an amazing app. Hosts are super nice. It’s pretty simple to figure out how to work the app for one time rentals. If you want to do anything more complicated, be prepared for frustration. It advertises nice discounts for multi-dips at the same pool. These must be scheduled all at once and at the same time each day. If you need different times on different days, you have to adjust afterwards by requesting a change from the host. Even though the app presents the option of setting up different time frames, the system will crash as soon as you enter the second time frame, and you’ll have to start over. Customer service will respond within a day, or so. But the responses are usually brief like, “Looks like everything is fine,” or “I’ve issued a refund,” but not an explanation if there is anything complex involved, unless you specifically ask for more details. They are good about issuing refunds or making adjustments for technical glitches. If you’re looking ahead for open slots at a particular pool and see no openings at all, it could be they just haven’t opened up those days yet. Many pools don’t open until late May or June..Version: 1.15.1
✓ App crashes when sending a messageThe app is great but it keeps crashing when I try to send a message to the host..Version: 1.48.0
✓ Thought this would be amazing-I’m disappointedI thought this would be amazing but I am honestly disappointed. It is way too expensive per hour. Most of the bookings I look into are between $250-$3000. I was attracted by the idea of having a private space and being able to bring my dog but for that much I will just go to a public pool-this isn’t worth it. I would be willing to pay a pet fee but swimply tries to charge each pet as a guest and have you pay the same as if they were a person. ☹️ also most of the pet friendly ones won’t allow the pet in the actual pool which is silly. Lastly I found the hosts to be unprofessional. I made one booking and it was canceled last minute. I tried to make another one and found the host to be quite rude. He has two separate listings for the same back yard and was charging different prices for each listing. For the SAME place. 😑.Version: 1.48.0
✓ Budget-friendly, not so communicativeClean pool, great location. Not super responsive to bookings. Parking is 1h. No sign of towels..Version: 1.54.0
✓ Bad appTerrible glitches all the time made a booking and the host had the complete wrong date to the one I booked.Version: 2.40.2
✓ DissappintingThe app lists the wrong address for pools. The pool owner contacted the app and asked them to switch it, no response. This cost us 30min of our pool time and a lot of stress. Further, I contacted the host, who did respond. But again, the app lags and did not load the response in time..Version: 1.49.0
✓ Great app but…Great app but you need to allow visitors from other countries to book without having to use an American or Australian mobile number !.Version: 2.32.3
✓ Great idea but the app has a major design flawI have used this app to rent a swimming pool and it was a great experience. However my next experience was not great because the host had to cancel. The problem with that is, there is no way to do that in the app. If you are the host of the swimming pool, you cannot tap on the button to cancel the guest’s reservation in your pool. Here’s what it says in the help article that you get when you attempt to get help on this problem: “ If you and your guest are unable to reschedule, please reach out to our Customer Support team so we can help! Currently, our system is not able to offer an automatic cancellation feature for Hosts. Please stay tuned as we work to address it! “ I think that is not a good way to do business. You cannot to get a human to talk to for support on a weekend, from Swimply, so without the cancel button to protect the host, this app should not have been live..Version: 2.28.0
✓ Ducky doesn’t workIt’s not possible to reach anyone and the ducky bot is glitchy and doesn’t understand. I want to cancel a pending booking. It was made by accident. This should be a feature available before the hosts accepts and within 10-15 min of booking !!!!.Version: 2.26.1
✓ Units still in milesAustralia > km.Version: 2.7.0
✓ App doesn’t workWouldn’t recognise any postcode within Australia. Wouldn’t provide option to turn on location services. Never saw anything the app has to offer as it doesn’t work. Had to use on browser.Version: 2.11.0
✓ Customer Service doesn’t existOn their website they brag about having the best 24/7 customer service, but all they have is a bot that is useless. The host cancelled my reservation and they refunded the money as a Swimply credit! Like why would I want that when there is only one listing in my whole province? As I said no customer service agent to help so they still have my money. TOTAL FRAUD..Version: 2.28.0
✓ No Humans Available To Speak WithWe booked a family stay at a listed pool. The app took our money, bank charged us but no official reservation was confirmed on site with us or hosts. I had privately messaged hosts but they had no confirmation on their side either. I tried messaging the site but there was only an automated robot to respond and didn’t resolve the issue until two and a half hours before our swim “reservation.” Needless to say, I had a house full of kids asking if they should suit up or not. Didn’t know if we should pack a picnic or not. Didn’t know if I had been scammed. Finally, the reservation was confirmed but left us hustling to make our swim time. THERE WAS NO HUMAN TO SPEAK TO VIA PHONE OR LISTED ON THE SWIMPLY Website. Better customer service needed. THANKFULLY, the HOSTS stepped up and extended our swim time because of the inconvenience. Swimply simply gave us 5 percent out next booking. SMH..Version: 2.13.0
✓ Absolutely awfulThey have NO CUSTOMER SERVICE. If you have a question or need help they only offer a bot that cannot do anything with reservations. After TWO WEEKS of trying to talk to someone about my reservation, which both the host and I agreed to change, I was unable to reach anyone. I waited in line for over 30 minutes on the help chat and then it kicked me off (it originally said the wait was over ten minutes and only 3 ppl were in front of me). I will never use this app again and I don’t recommend anyone who likes easy bookings and friendly service to use it either. To say it is a disappointment would be like calling the Covid 19 pandemic a vacation..Version: 2.30.0
✓ A very disappointing appWe use this app to book a pool. When we showed up the pool was closed and the host had no idea we were coming.It is hard to navigate and difficult to figure out how to contact the support team. Took me 10 minutes to find my way. When we reached out for a refund they did not help us.They said we need a video evidence at the pool we had booked was closed. It is a terrible app and I would never use it again..Version: 2.4.0
✓ Unable to change Country from the U.SGreat idea and would love to use it but the app will not allow me to change the County to Australia- so it’s therefore not useful.Version: 2.40.2
✓ Customer service is terribleThe pools and the people I’ve rented pools from have been lovely, but trying to work w the app itself and then the customer service people have been awful. I rented more than once, and was likely going to be a repeat customer, but I will not rent from them again. Also - Americans pay attention when using the app. Their calendar has Monday as the first day of the week, which makes it incredibly confusing and can lead to accidental bookings, for which you’ll be charged a ridiculous service fee (mine have been between $30-50), which they will not refund (even when you rebooked on the correct date). I recently had the “pleasure” of paying them about $70 in service fees to rent one pool, and they refused to work with me to offer a refund or a credit for the first service fee. Their customer service rep was SUPER patronizing and arrogant. So, I’m done 🤷🏻♀️.Version: 1.53.0
✓ DisappointedSo far the app has been disappointing. No way to remove pre-approvals. No way to see potential earnings. country selection only US or AU. The pre-approve button is too close and too large. It’s so close to the “create message” space that already it was pressed accidentally a number of times and no option to reverse action Probably more stuff but I haven’t used it too much yet Terrible app. Doesn’t work on iPhone Adding more disappointing features. The font has become so large suddenly that it it impossible to scroll down all the way to see full screen..Version: 2.16.0
✓ Way too expensiveI am planning my daughters 9th birthday party, which is in the heat of summer, so I thought a pool party would be an awesome idea. We don’t have a pool, so I turned to Swimply to see what was offered. Rates seem reasonable at first, at $60/hour on the weekends. Until you find that that only covers 5 guests and each additional guest is another $5/hour. Unfortunately, 9 year old guests come with parents that aren’t necessarily swimming, some RSVP and then don’t show up, and some bring siblings along that you weren’t expecting. It would be impossible to know exactly how many people will end up coming, and even if I hat to guess, let’s say 10 kids with 10 parents, plus a few aunts and uncles and grandparents, I’m looking at about 30 people attending. $185/hour to rent a pool! And we have to do all the cleaning and everything. I could get an Airbnb for less than that, or Chuck E. Cheese, or Lakepoint Station and it would STILL be cheaper than a Swimply rental for a few hours. And with the other options, we don’t have to set up or clean up afterwards. We just show up, have fun, and leave. Obviously I realize Swimply doesn’t set the rates, the rates are set by the hosts. But Swimply should really do a better job at guiding reasonable rates for large groups, I would assume a large majority of Swimply customers are parents looking for a place to host a kids party - and these rates will prevent most of us from booking..Version: 1.48.0
✓ FraudAsked 40$ per hour to rent the pool and 1st renting, never received the payment and 2nd rental, I got a 61$ deposit instead of 80$ (2hours). It says that 80$CAD (2hours) is worth 61$ USD and got a 61$ CAD**** deposit what is way less!!! the app is slow,pictures are deformed and lots of lagging..Version: 1.27.0
✓ 2 Years as a Host and I’m DoneIt was nice while it lasted but I’m tired of the bugs & app changes that are supposed to be improvements yet end up hurting the Hosts’ ability to efficiently and profitably manage our rentals. Tired of waiting for Swimply to finally get all this & the search algorithms right. Tired of the terribly slow customer support that can only be reached by a chat bot. I’m done and taking my rental offline. It’s just not worth the work, and frankly the liability risk, to rent my pool. I’m a smaller low-key renter for up to 10 swimmers and they’ve made it not worth my while with the tiered pricing & terribly slow customer support. The “juice isn’t worth the squeeze” as the expression goes and Swimply has squeezed me out. If you’re a big pool and willing to host big events with a lot of people, that’s who they focus on and want to attract as Hosts. Good luck..Version: 2.20.1
✓ Platform has issuesAs a host, this platform and app needs some help. 1. If a guest visits and abuses their reservation, causes damage, etc, Swimply requires the host to try to work it out with the customer. Other platforms utilize a deposit to be pulled from for abusive behavior and rule breaking. Or keep a card on file to charge. 2. The refund/cancellation policy is vague and customer support isn’t very helpful. 3. If a customer reschedules, the app should disable the ability to cancel a rescheduled visit. 4. If the customer asks to change their reservation criteria, the host should be able to accept or decline per item changed, not all or nothing..Version: 2.24.1
✓ Frustrating to useI have found the app slow and messages are not timely. I also find I keep getting a message saying problem with internal server. Settings also seem to keep changing.Version: 2.16.0
✓ Location not workingI tried to find a pool close to me, and the location feature is not working in the app. The glitch is still there after several attempts..Version: 2.48.3
✓ IssuesAs a host a number of the things we need to edit cannot be edited.Version: 2.43.2
✓ It needs some workScreens don’t refresh well.Version: 2.8.2
✓ App needs some workThe app is a great idea, but it still needs some works! There are always issues popping up like me as a host being unable to reschedule swims or not being able to refresh the chat screen unless I reload the app. Hoping the bugs are worked out soon..Version: 1.52.0
✓ This feels like a scam what app doesn’t have a sort or filter feature by defaultSeriously whenever I try to use the filter feature would return no houses so I would go and click the reset button and make everything back to the default and still it was unable to pull up the previous calls that it was showing me so you have to restart the application and then attempt to sort through all of the listings with the inability to sort or filter out pools. I say this is a scam because when you actually attempt to use the app as any normal person would no results get returned and it completely breaks the app and needs to be forcefully shut down and the only reason that I can think of that it returns no results is because there’s no tables within the sequel database that have any of those filters applied (salt water pool vs chlorine) I mean anyone that develops an app at least understands to put in a sort feature I mean that’s like week 1 of app development.Version: 1.49.0
✓ 120 people NO damages coveredSomeone booked a pool party for 30-40 guests, which would have been my largest yet. I found out later that a promoter had been pre-selling tickets for the “Pool Party Event” Swimply does NOTHING to protect its hosts from things like this or guarantee compensation if someone does this such as taking a deposit ahead of time. Making sure an active credit card is in file… so I am still in talks trying to get my damages covered and the overages. Swimply is NOT well organized and it’s very frustrating as a host. They should take some tips from Airbnb, Peerspace and Giggster that have all these things figured out and make it easy for Hosts to file damages and overages after a booking is complete..Version: 2.24.1
✓ App never worksThis is one of the crappiest apps. It never works. Always has network issues. Host never answer their messages.Version: 2.28.0
✓ Inactive hosts, no customer support, waste of timeMade a booking on this app only to be completely ghosted by the host. No instructions to access the pool, no responses to my messages and not even a response after ringing their doorbell and Ring device. Complete waste of money and time. Contacted customer support for a refund but was met with a bot message that “someone would reach out to me”. Never heard from them. Beware of inactive hosts and poor customer support on this app..Version: 2.32.3
✓ Good platform but needs enhancementsHi Developer team - I'm a new host and have enjoyed the ability to find guests for my pool. I have experienced latency and frozen screens a few times so far. Also, the links you send via email to review guests are not uniquely identifiable (which makes it challenging if youHave multiple guess on the same day and you don't know which guest the review is for). Guests have also asked for a way to extend an existing visit (e.g. during their session if it is going well). Finally, it would help if chat timeline was closer to real time should guests need help or have questions during their visit (I greet them but them leave them to privacy. Some messages came in late that I could have addressed in real time). Thank you for consideration..Version: 1.22.0
✓ NO SUPPORT WHEN NO CREDIT ISSUEDFirst of all, I have to say when this works and there are people that I deal with regularly that are wonderful on Swimply (hosts) and when it works-it’s wonderful but there is absolutely no way to get a hold of somebody when there is an issue, I was stuck in bad traffic I did all the right stuff, I communicated and tough beans no rebate or refund!! three weeks later after several attempts I still have not heard from Swimply. I have still not heard from Swimply, if you call the phone number out in LA they will say leave a message then automatically send you a text saying hey they’re busy and they can’t be at the phone and they don’t work that way anyway then you try to email them and they say hey they’re too busy and any other form of help support that they state is help support is not any form of any real help support it’s just a bot that doesn’t do anything you are just a mouse on a wheel there is no way to give you the credit no matter what you try to do or how many times and the lady will not give me a credit she says, take it up with Swimply but thats nada -thats impossible. so now it’s become a credit card issue dispute. smh 🤷🏼♀️👎.Version: 2.32.3
✓ SwimplyI’m blown away how fast money is taken off your debit card and as soon as it did all the things besides the pool that were shown in the picture started to cost me more!! some per hour like to use the chairs it’s $25 more an hour. Or the grill is $50 more an hour or whatever and even to watch the TV they have set out there by the pool. It’s $100 if I got to pay $25 an hour to sit somewhere in somebody’s chair you’re ridiculous! And the second worst part is as soon as I paid my money (it went through quick on my card.) That’s the only thing that went through quick. The guy who was hosting the pool tripled the rate right after I paid for it! No, he won’t return my message and he asked for me to get back with him ASAP for what so we won’t answer me?! This is ridiculous. This could’ve been a good thing, but it’s not. I reserved this pole for my grandkids to have a before school bash. End of summer thing but now it’s ruined their upset I’m upset! Bad business procedures now I just need to get my money back so I can figure out what else I can do with them at last minute! Enough through it all I have to fight to get my money back that took off my card really quick before I was even given a reservation number or anything!!! And my reservation is still pending. This is a mess which I don’t need right now. I gave you one star which I feel like isn’t even deserving. All I wanted to do was have fun with my grandkids before they had to go back to school. Now it’s all Ruined!.Version: 2.30.0
✓ Poor User ExperienceI had two really poor first time user experiences with Swimply. First, the search feature doesn't narrow down pools according to your timeframe search criteria. It includes pools that have PARTIAL availability during the time selected. Which could be OK if the app then notified users of this earlier on in the booking flow. As such, you're not notified of this until after you enter the payment flow. So, I chose a pool, it appeared available under "Booking Details" and it wasn't until I pressed Confirm or did instant Apple Pay that I'm suddenly notified of an "overlapping booking". Really bad experience and waste of my time. Then, I finally managed to find one that was actually available, at least according to the calendar in the app. I booked it and got the confirmation. Shortly thereafter, the host messaged me to say "actually it's not available". Because they offer their place on Airbnb and their pool on Swimply and it had been reserved on Airbnb. What a mess!! Hosts that do this should be penalized!! On Airbnb, hosts that cancel on guests get penalized because it's a poor experience for a guest..Version: 2.27.1
✓ Not accepting my email as validNot accepting my email as valid ??.Version: 1.0.3
✓ AppHard to use app with lots of error messages.Version: 2.8.2
✓ With the changes to multidips discounts, this app is being deletedWe wanted to use this to try out different pools, then book sessions 2x per week to avail of the 50% discount offered. Now the max is 20%, which means the pool we like the most would cost us $880 for 20 visits vs. the $550 we were willing to spend. $880 is close enough to the $1,200 annual fee of our local swim and tennis club to just join there instead. My guess is Swimply doesn’t care about having customers that want to book something consistently at a reasonable price and prefer people booking parties or multi-hour events. $50/hour + fees for my wife, toddler, and me to swim for an hour is too much to do regularly. Old review: How have basic bugs not been fixed You tap an item on the map and it loads an item that’s 30 miles away. It seems like one of the easiest bugs to fix, as well as allowing filtering by distance. I don’t care to see pools 10+ miles away. The bug has been mentioned for over a year, so my guess is that this isn’t an actual company with a developer on staff. It wouldn’t surprise me to learn it’s a one-man show type thing where somebody came up with an idea and found a cheap dev somewhere online to make an app ASAP to see if it has legs..Version: 1.46.0
✓ Very badWe tried to book different pools three times but hosts keep declining the request because the pool in unavailability. Why it’s already on the app? Why it says it’s available in the first place? Very inconvenient.Version: 2.28.0
✓ Host bewareI was very disappointed with the support I had as a host. My guest had to cancel last minute because of the extreme weather and they were still charged by swimply. I tried and tried to speak with somebody at swimply with zero success. It made me look bad to the guest and I’ve lost my confidence in swimply. I never received the money. Swimply held it..Version: 2.30.0
✓ UnreliableIt’s such a stupid ap once you book a pool you can never cancel even if it was a mistake or what ever the reason should be it’s a shame that the App Store has this app it’s such an unreliable app!!!!!!!.Version: 2.30.1
✓ Idea is good execution of the app is rubbishYou may find a pool, but good luck in actually getting a booking. No response from owners of the pool, booking times are always not what you requested when you send a booking request, never even got one reservation to go beyond request being processed. Absolutely rubbish app...Version: 1.0.5
✓ DISAPPOINTEDI booked the pool and even payed for the pool at first they confirmed the booking and later got refused. Yet i have not receive my money back. I am sad and disappointed..Version: 2.31.0
✓ Convinced this is a scamI never write reviews, but my experience with Swimply has been so bad consistently I feel like I need to warn others. I’ve only been able to successfully book a pool once, and it was a horrible experience with a host who tried to accuse me of causing damage to her bathroom even though I never used it, and generally made us feel really unsafe. Otherwise, I’ve been able to “book” pools and then the host messages me that the pool is not available and it’s never a kind exchange. A few times I’ve still gotten charged even when we never got to actually go swim. The swimply customer service employees are really kind and I’m sure people have had good experiences on here but I’ve been using it for over a year and it’s never gone well. It’s a huge bummer because the premise of this app is awesome and it’s a good idea. But the actual experience is awful, please run some kind of vetting on your hosts or listings. :(.Version: 1.48.0
✓ App is clunky with a lot of bugsUsing this app is very difficult it doesn’t update when you click the link that you’ve been texted it doesn’t even go to the correct place to have you respond to whatever the text was about. I’m trying to add a new listing now and it won’t even work when I click to go to the gallery to upload photos. previously when I published the pool it was published and then all the sudden it was unpublished and it took SWIMPLY a while to get it published again so I was missing Reservations. I mean the whole thing is a mess and I don’t understand if they’re fixing it or if they don’t know what’s wrong or if I’m the only one having problems but I’m not seeing a lot of improvement although I’m very successful host and did have a lot of reservations this summer! The app is just not very user-friendly for example it’s hard to find where you even add photos of your pool because you have to go to profile. anyway the whole thing is very confusing and not as well thought out as an Airbnb app is for example and that’s what most people like myself are used to..Version: 2.3.2
✓ Everything is imperialI searched the FAQ for metric, and there are no results. My nearest pool is 8 miles away and the dimensions are in ‘ and ‘’. How far is 8 miles in standard units of measurement? Swimply mustn’t care about their non-USA customers..Version: 2.7.0
✓ Clumsy and not user friendlyThis app could use a lot of improvement. Options such as “edit listing” or “add photos” are hidden under not-so-obvious places. My husband and I clicked around for minutes before stumbling on the basic editing spots, like how to change the title of my listing. Photos options are outdated for current phones. The app only allows you to upload portrait style 4:3 horizontal photos….but the actual listing displays the photos as cropped in a square format as you toggle through (unless photos are clicked on). So the user never really knows how photos will look until everything is uploaded and previewed… Only to discover some important details are cropped. Give users better options! Just a very frustrating outdated app (for an app that’s not very old!).Version: 2.22.1
✓ UselessI am in the capital city of British Columbia. The nearest pool to me on this app is in another country, about a 5 hour trip by car and ferry boat. Useless app. Will delete momentarily..Version: 1.25.6
✓ Too glitchyA great idea for a service, but this app needs a LOT of work..Version: 1.48.0
✓ Good idea, but horrible App performanceOur first time using the App, when doing a search in particular date & time, it continues to show pools which are not available. If not available, then why coming up in a filtered search? Then I booked our first reservation & days later after the owner confirmed, he now says needs to cancel my reservation via a message, yet he hasn’t cancelled anything in the App? So how do I get me money back? Trying to find an alternate reservation, but my money is tied up in the 1st reservation. When using the messages/inbox, it won’t update in the App any new messages, I have to log in thru the web browser version to see new messages. It’s been not a good experience:(.Version: 1.8.2
✓ Bookings/calendarThe ap would be great IF there was a monthly calendar that hosts could block off days in advance. The weekly availability is not sophisticated enough to accommodate. A calendar booking system like Airbnb is absolutely needed..Version: 2.28.0
✓ Not a serious for CanadiansThis app/service is not serious. If they were serious about their business they show and charge in Canadian dollars. For us here looks like a rip off..Version: 1.27.0
✓ I love SwimplyI LOVE the community I am in, is willing to offer up their space for folks who do not have access to pools. I did not realize so many people had pools in the PNW and I am so grateful I found this app and grateful for the people who allow us to utilize their space. The prices are a little high but if you get a few folks together it’s a lot less. It’s worth it for me and my family. We are immunocompromised and our 3 year old just got fully vaccinated. We are still weary about swimming in indoor pools and this has been a great opportunity to feel we are living in some sense of normalcy. Highly recommend and the app needs some work. It is not user friendly..Version: 1.54.0
✓ DisappointedI have a large number of complaints. I love the idea, but the way this app is constructed is extremely frustrating and especially the customer service. 1) Customer service is not helpful at all. I rented a pool that was a “catfish” pool. The photos demonstrated the pool and its environment with night lights and torches. The hosts also included a speaker along with a heated pool. However, after getting there, the entire pool and environment was pitch black, the pool was FREEZING that I could not even manage to get my body in there I was shivering so bad. The host was not even ready setting up the place until 20 minutes after my reservation, so he wasted my time as well. Furthermore, I travelled 2 hours to get to the location just to be disappointed. I contacted Swimply’s customer service team via email and no one has even bothered to refund me even atleast back in credits. I will not recommend this app to anyone because the customer service team does not care about your complaints. They told me to go talk to the host... how rude. 2) Once you find a pool, you can like it, but where do you even go to check the pools you’ve liked? You have to constantly keep going through the pools to find the specific one and it drives me insane. 3) Most of the locations on the map are off. 3) Prices are honestly way too high per hour. I could keep going on and on, but you get the point. Don’t download this app. It’s a waste of money..Version: 1.26.1
✓ Great idea but a horrible appGreat idea but whole execution of this app is messed up. I tried to book a pool they took my payment. The host messaged me to inform me that the time i booked for was already booked. The app shouldnt have let me book and took a payment if it was already booked. So i cancelled. The host said she contacted swimply on my behalf for a full refund and they told her i was not charged at all. What they told her was wrong bc it showed a charge on my acct. i emailed them and explained what happened and it was not an error on my part or the host and asked for a full refund and never got a reply. The host ended up refunding me via venmo. This wouldve been my first booking and now it is my last. Also the messages are messed up as well it showed i was messaging myself when trying to message the host. I shouldve got refunded by the app and got a reply but didnt i had better communication w the host then the app and these errors were not mine or the host fault..Version: 1.7.4
✓ Great service, app needs some workThis is a great service and I’m very happy with the ability to rent private pools! Our first reservation was incredible. But the app needs some work: 1) You can’t edit the people you invite to your reservation once it has been sent. I accidentally sent to my friends work phone instead of her personal phone and I couldn’t edit it after the fact. You should have the option to edit or delete guests. 2) After a reservation is cancelled, the chat with the pool host should be closed. This is a safety issue. 3) The chat should be closed 24 hours after a reservation. 4) When you do an initial search, it does not always show pools that are actually available at the time you are searching for. You often have to go directly to the pool to attempt a reservation for your specific times. The search feature should ensure only pools with your selected available time display. This happens mostly on the website and not always in the app. 5) Owners/hosts should not be allowed to use the pool at the same time as their guests. This defeats the purpose of paying someone to use their pool and is also a safety concern..Version: 1.53.0
🙂 Swimply - Rent Private Pools Positive Reviews
Swimply - Rent Private Pools works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Swimply - Rent Private Pools.
⛔ Swimply - Rent Private Pools Problems
