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Barstool Sportsbook & Casino App Complaints & User Negative Comments 2024
Barstool Sportsbook & Casino app received 35 complaints, negative comments and reviews by users. Have you ever had a bad experience using Barstool Sportsbook & Casino? Can you share your negative thoughts about barstool sportsbook & casino?
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Barstool Sportsbook & Casino for Negative User Reviews
✓ App is alright, customer service is lacking and very disorganizedI’m very disappointed in barstool Sportsbook. For some reason the baccarat game wouldnt allow me to place pair bets, so after contacting in-game support, they said reach out to barstool. Unfortunately I kept having to reiterate the same point three times over and all the rep keep saying the most basic things that don’t help, have you tried logging in/out?, have you updated the app, etc etc. obviously I did this before contacting support and communicated that. I even sent a screenshot of the problem and the agent once again failed to say anything about the issue, trying to say something about a balance even when I had money in the account. Complete lack of effort or knowledge. Even when visiting in person at the Hollywood casino for a barstool Sportsbook promotion, the workers were literally ripping barstool Sportsbook saying the systems don’t communicate at all and the merger has been an absolute headache. Very disappointing as im a big barstool fan and wish this wasn’t the case..Version: 1.23.0
✓ Horrible app! Don’t download! Only casino to over step and ask for a ton of identifying documentsSo I seen a promotion, sign up as a new user, and you receive free $25 sports bet. Mind you this is probably the 5th casino I’ve already created an account with, IF they were to ask for identifying documents, figured all they’d ask for was my drivers license and a selfie of me holding it. I assumed this, because that’s the most any Sportsbook/casino asked me for. Need I mention; I’ve been a player member with greektown(their supposed partner) for 6 years now. I was a member at motor city(fan duel’s partner) for 1 year. Fan duel allowed me to link my accounts, and I didn’t have to send anything. These guys, have a tab created for “uploading documents” well that tab doesn’t work. You have to contact customer support, and then they give you a third party link (which is shady as sh** to upload your documents!). So your not really uploading it on the app. If my drivers license and selfie was all they were asking for, that’s fine. I uploaded that. However it gets better, they want a picture of your social security card?????? Uploaded on a third party website. No I’m good. Customer support didn’t care stopped responding too so my business definitely wasn’t a concern for them. Their loss. Shady crooks.Version: 1.5.3
✓ Horrible app, too many bugsI’m a big time stoolie so I love everything the sports book is able to do with “Bet with Big Cat” or merch bets. All of that I love, don’t want that to change. To be honest these are the things that have kept me with BSS instead of using DK or FD more. The BSS app itself is absolutely atrocious. I often times have to login multiple times before it registers I’m logged in. I sometimes enter a bet amount but the “Wager *amount*” box is greyed out, not allowing me to place the bet (this isn’t just when bets are suspended or closed, that’s different and I understand not being able to wager on a closed/suspended bet). Often times takes 2-3 minutes for my active and settled bets to show up after opening the app. Like I said, I’m a big stoolie so I don’t see myself leaving this sportsbook but would like some small quality of life updates to make the experience better #VIVA.Version: 1.17.2
✓ They will take your moneyDo not and I mean do not! Download this app or even play on this site. Go to another casino! This is a casino that has little money so they have the lowest odds of winning. Your better off going to the Borgata casino app with MGM or another that is connected to good casinos. First off you can’t even trade your points in for casino play on the app, they give little promotions with crazy play through. They will make you jump through so many obstacles just to cash out. You watch the slots literally rarely hit and you can tell the jackpots of the familiar slots do not match up with the other big casinos. Don’t put your faith in a guy that talks about pizza for a living lol. The guy has no real money to be apart of a casino so trust that you will lose on anything on here. Slots literally have such a hard time hitting any type of free spin feature, I’ve gone so long spinning on slots without hitting so much as twenty cents. STAY AWAY!.Version: 1.24.0
✓ Withdrawal Process is a Joke!!I use several casino and Sportsbook Apps and I have never had issues withdrawing money like I did with Barstool. It has been 3 weeks and I’m still waiting for my money. Both banking options have failed several times and I know it’s not my bank because I just processed a withdrawal from Draftkings with no issues. I don’t use PayPal but this was the last option I could use for a withdrawal besides getting a paper check. So, I created a new account and tried a PayPal withdrawal that was 3 days ago and now I get an email asking for verification of my PayPal account. So now I’m sure I will have to wait another week for my verification to be accepted. I will never use this Sportsbook again. It’s funny how my bank account is fine to make deposits but not withdrawals lol. It’s a shame I have had so many issues with them because there app interface is very user friendly..Version: 1.7.2
✓ Awful customer serviceWas part of the soft launch. Deposited $500 and was excited to use my risk free $500 bet. Was trying to figure out the best way to use it and saw an odds boost on a golf prop. Went to put $500 on it and then there was this strange, very confusing pop-up that was not clear at all. I was misled by the language and accidentally confirmed a $50 bet because apparently that's the max for an odds boost. I immediately contacted support and they absolutely stone walled me. Had a huge back and forth. They said they would fix it going forward, but that since I agreed to the bet so they couldn't cancel it. Therefore I was not able to utilize the full risk free $500. Drives me NUTS! I never intended to agree to it, if it weren't for the bug that they admitted exists! Once had a similar issue with Draft Kings and they fixed it immediately. I'll be going back to them..Version: 1.0.2
✓ Horrible Company Absolute CrooksThis is the worst betting site and app I’ve ever been on. I have multiple, I mean multiple double charges on my bank account which has added up to a very significant amount of money. The app is constantly glitching and messing up during bets, cash-outs,deposits and withdrawals. I reached out to a customer service agent on a live chat about some concerns I had and she was very rude and unprofessional. After speaking with her I try logging in my account and she suspended my account while I had several bets going for no real reason. I get a email saying my account suspended because of concern for my well being!!! They will not give me access to my account at all I can’t see any of my bets , transactions or any of my own personal account info including my bank account and debit cards that are on file. I will be contacting my attorney to see what i can do about this. They are absolute crooks and if your thinking about using this app or company I would highly suggest going with someone else. I have everything screen recorded and screenshots I suggest you do the same if you use this app and check ur accounts for over charges and double charges.Version: 1.31.0
✓ SlotsI been trying this app about a week now, not once have a had a win worth mentioning or even telling all the people I know about this app.. not to mention spending more then enough money on here, I have yet to get credits, free plays or any of that promotional stuff. I’m gonna probably try it out one more time if I’m up to it and if it’s another loss I’m gonna just delete the whole app and never look back because at this point I’m just dishing out money just because, it doesn’t even give you nothing worth coming back and spending more money with them which is weird. I’ll update my review if it’s worth the update… Update this app is garbage never dishing out real wins, def more losses then you would even think.. sad thing is some ppl will actually bet there last or spend there last in the hopes to make something worth the risk… it’s a done for me. Even the free spins will give you something 10 spins in once there’s only 4-5 left it’ll pay a couple dollars, nothing major. After all the money spent they have yet to give me bonuses or anything. So my update is im done with this app and it’s a no go for me. Sad thing is I know soooooo many people that I would’ve referred this app to that would actually spend money daily on this type of stuff but this app is def not one I’ll recommend…..Version: 1.17.1
✓ Partnership with collection agencyI made a small deposit of $70 using a bank account that I have used previously on barstool, fanduel, and draftkings. For whatever reason on this deposit barstool decided to put the money in my account but decline the transaction with my bank. They made no effort to contact me and I had no idea they did this until I started getting calls from a collection agency saying I owe $70 as well as a $35 processing fee. Decided to contact barstool to see if this was a scam and learned that they have a partnership with this collection agency and there is nothing I can do. I was not provided with any reason as to why my transaction was declined. As I said I have used this account to make deposits many times on many sites. I even used it to make deposits on barstool after they declined one of the transactions before I found out. I’m very disappointed. I’m a big barstool fan and I really wanted barstool to be the top Sportsbook but given the amount of glitches the app has and their disgraceful treatment of customers there’s just no way I can use the app again. Sorry Dave..Version: 1.18.0
✓ Unethical and Shady CompanySo for the Super Bowl I won myself a $1000 bonus for a promotion that I entered and I could not have been happier. I prefer to save my money and am against gambling except to have fun with friends maybe once a month. Well in fine print from the $1000 I won, barstool stated that you would lose YOUR ENTIRE $1000 IF YOU DID NOT BET THE MONEY WITHIN A MONTH. This is an unethical practice forcing someone to continue an addiction after rewarding them. You are not incentivizing me to gamble, you are forcing me to to gamble. No right minded person would assume their funds they won fair and square would be taken from them after the settling of the bet. That is equivalent to your bank taking away the money you have accrued from interest because you did not take the money out to spend. I will no longer support barstool sportsbook, barstool sports, or Penn national gaming (yes I have thousands invested which will be sold on Monday). I highly recommend moving to another company that has morales and looks out for their consumers instead of finding anyway they can to take money away from you..Version: 1.5.1
✓ Worst Sportsbook Support TeamI’ve been a Barstool Sportsbook user for over a year now until I came across an issue where my payment account was comprised by another user, so my account was locked. I had to lock my PayPal account for this reason because Barstool would provide no further detail besides the fact that they had to lock my account. I immediately submitted all the documents they requested from me, and it was verified by their team but they continued to keep my account locked. I waited over a week and reached our daily for any updates but they kept telling me that in order to secure my account it had to remain locked. I had a substantial amount of funds deposited on their Sportsbook that they continued to keep locked away despite my compliance in their request without a legal/substantial reason to do so. I suggest to those who are considering Barstool to go with another Sportsbook who will protect your funds and seek to support the user rather than give shady reasons to keep your own funds from you. Two good reliable Sportbooks are Fanduel and Draftkings..Version: 1.26.1
✓ DONT DOWNLOADBy far the worst app I have ever used in my entire life. Their selection of games is subpar to say the least if I could give them zero stars I would. I’ve deposited over 1300 and have never been above my deposit other than one time. Not even close. I’ve deposited over 1300 and have withdrew 140. Completely a waist of money and the casino is a joke. Their customer service is rude and the whole site is a complete mess. Keeps kicking me out of games. The games they do have are so lopsided it’s doesn’t give anyone a chance to even play. If you want to spend money on this site I suggest you walk outside throw what you want to spend on the ground. And grab some gasoline and pour it on the money and then light a match and watch it burn. It would be more enjoyable than watching it disappear like Houdini on this Sportsbook app. I would have had a better time listening to a Jessica Simpson auto tuned fart on replay for hours than to throw money at this site. Do yourself a favor and get any other gambling site other than this one. Even if the site seems sketchy and might give you rabies and an STD it would be better than waist if your money on this dumpster fire..Version: 1.23.0
✓ (Portnoy & Barstool fan) TERRIBLE SERVICEI love what Portnoy and Barstool does and support them but being honest the Barstool sportsbook service has been terrible for me. I have been trying to withdrawal my money for 6 plus months now. They want a copy of debit cards that have expired and then when I tell them I don’t have them because they expired and old they want a bank statement. I provide that through there automated service because you can’t contact anyone to speak with personally. You can request a callback but you won’t receive the callback or the link for a callback doesn’t work. I consistently send emails explaining the situation and requesting to speak with someone but I only receive automated responses and the same links that I have done countless times. Extremely frustrated and disturbed by this. I was able to speak with a representative one time and they didn’t seem qualified for the job and made the same unrealistic demands. I provided paperwork and proof that the account is mine but they don’t want to pay me my money for some reason. DISTURBED..Version: 1.15.2
✓ Worst sports book out there go to draft kings insteadDegenerate gambler here. This is the worst sports book app out of all of them. The app is constantly freezing and takes forever to load. I find myself constantly having to close the app and reopen it and sign in all over again. The app does not transition smoothly between pages. My active bets take forever to appear on screen if they even load at all. I couldn’t connect my bank account when I went to go cash out. It would freeze on the last part of the setup to cash out. If you want to gamble on an app, I would recommend Draft Kings where everything runs smoothly. Also, I’m not leaving you guys a terrible review out of spite because I’m a sour bettor and lose every week. I’m leaving you guys a terrible review for the awful experience you give your users. All that money you guys are making and your app is more rickety than your grandfathers wooden rocking chair. If there was an option to leave a zero star review, congratulations Barstool sports book, you’ve earned it! Sincerely, A degenerate.Version: 1.30.0
✓ The worst sportsbook ever!!!These people are the biggest scam artist in the industry!! After verifying my identity and jumping through all the hoops you need to complete to get an account, I deposited money through Play +, which is what the site induces you to do. I deposited a $1000. Immediately AFTER I made the deposit these bums froze my account for no reason. They would not communicate anything to me and I would even get disconnected from the “chat” feature after an agent looked at my account. After filing complaints with the Colorado Gaming Commission, my account was closed in retaliation. I was given my $1000 back, but it went into the Play + account, which is essentially useless. So now, to transfer that money back into my account, it’s going to take about a month because you’ve got to verify your bank, etc. It’s been a total joke. I’m suing the breaks off these idiots!!! I still was given no reason for the freeze. Save yourself time, money, and energy. DO NOT play with these clowns and tell everyone you know to get off the site ASAP!!.Version: 1.11.2
✓ They stole a winThis app is trash ‘ at first my team was up 2-1 and they tried to say that my team was losing when in all reality they were wining ‘ I logged off the app and logged back on to see that my team was actually winning 2-1 and they already considered my bet as a lost ‘ WHILE the game was STILL playing ‘ I contacted them and they made this whole excuse saying it was because they went into overtime and it doesn’t consider a win if they won in overtime ‘ a win is a win they didn’t even stay these facts under the bet like any other sports app does ‘ example : bet includes overtime ! Then when I brought it to there attention the chat member just left and tried to say I wasn’t actively chatting that I wasn’t there anymore left without even finishing our conversation . This app haves poor customer service very upset how they handled the situation I won’t be gettin on this app anymore bet 356 is were it is !.Version: 1.30.0
✓ App not good!I’ve reached out to tech support and the only solution they offered didn’t help!?!? I was told to uninstall and re-install the app. I did and didn’t help. They then suggested I use a laptop or a computer. Don’t think I’m carrying a laptop with me wherever I go so I can make wagers. DK and FanDuel were not this problematic! I switched because my son is a huge fan of Dave and the boys! I actually like them as well! But the frustration isn’t worth it!!!!! So, I’m donzo with them. I presently have 21 open bets, but to scroll through and see them takes forever!!!!! The screen literally freezes up every 1/4 of a screen as I scroll down. To get through all my bets takes forever and it’s frustrating as can be!!! When the screen freezes, it takes anywhere from a few seconds to 20-30 seconds to unfreeze. But after a 1/4 screen of scrolling the process starts over!🤷🏼♂️ This only happens on the open bets section. Not anywhere else within the app. BUT, I want to see my wagers and where I stand and it’s darn near impossible!!! 1 Star.Version: 1.12.2
✓ Withdrawing is the hardest thing with this app!!!It’s so funny how this app can let you deposit and no problem. You can lose like crazy and that’s no problem! The moment I was able to get some of my money back now I’m having the hardest time. I was told to upload a selfie of holding my ID in which I did, after that I have not heard from anybody whatsoever besides the chat and each time I chat with someone on the app, I get told something different. I also don’t understand why there is no phone number to talk to someone. I have send numerous emails and no one has replied back! I just want my money and it should not be this difficult! I’m starting to wonder if I’ve been scammed! This is ridiculous. Ppl from the chat is telling me that me winnings is under review, I had how long does that usually take, they responded I don’t know. Well if y’all don’t know thn who does! I just want my money!!!.Version: 1.26.0
✓ Worst Sportsbook - Customer Service stinksThere app has many issues - I have been a GREAT DAILY bettor on their application - I had brought good business (losing lol) since I opened up my account. I recently had an issue where I placed a live bet that failed supposedly due to an odds change… within seconds grabbed the updated live Odds… only to find out BOTH ORIGINAL AND NEW bets were placed (original bet never successfully showed as being processed only after I placed the second)… eventually both lost… I instantly complained about the wager only to have this Mike K. (Customer support) not give a crap about the business I brought in. He could care less about me requesting to close my account if I was not compensated. He instantly closed my account on my request. How do you lose a customer who brings you business DAILY over a measly $200?? It’s the reason why businesses fail all the time…. They did not care at all in closing my account instantly BUT they did me a favor. Thanks Barstool..Version: 1.28.1
✓ TerribleI’m not one to write a bad review basically ever. I had 3 bets over the past 3 days that I had tried to cash out on over and over again when it gave me cash out options and it just kept freezing on me. I’d go out come back and again I’d click the cashout option and it’d freeze again. I have a screen recording of it happening over and over again. I’ve used Fan Duel before and never had an issue. I tried to contact Barstool customer service and they told me the odds maker was just updating the odds at the exact times I was trying to cash out and there’s nothing they can do. You mean to tell me your odds maker was updating odds for a half hour straight, even during commercials and at half time the entire time? I even reached out to them during the game when the odds weren’t locked and they still haven’t done a thing. They have no explanation on why it’s really happening and it’s been an unpleasant experience. The customer service was terrible and I lost over $500 in 3 days because there cashout option didn’t work on a straight Moneyline bet and they just can’t do anything. My experience before this happened was good no real issues and I supported barstool over Fan Duel because of Dave and all he’s doing for small businesses but this is ridiculous, unpleasant, and unprofessional. I do not recommend this app. Use Fan Duel..Version: 1.3.0
✓ DisasterI have used your Sportsbook for over a year now and I’m starting to have problems. Before the Super Bowl this year I placed bets and won money. When I went to get my money out of my account it suspended my account saying I made a deposit not in my name (my wife’s PayPal). I took the necessary steps to unlock my account and y’all let me back into my account. I tried again to withdraw my money using my master card that is in my own name. I waited over a week for the funds to show up in my account and they never did. I reached out to support about where my money was and they told me “we will be sending you an email regarding further information.” The next email I got was telling me that my account was suspended, once again, for making a deposit using a payment method that’s not in my name. I did not even try to make a deposit again, all I’ve done is try to get my money out of my account. I’ve tried to reach out to support via email and live chat and I’ve gotten nowhere. This is all I know to do at this point. I’m very disappointed by this because I’m a big fan of the Barstool brand and at this point I’ve gotten to where I don’t even want to use your app..Version: 1.29.0
✓ Bonus Scams and withdrawalsTheir bonuses sound great in theory but you never actually get the money. Bet a lot of money on promos with bonuses during March madness. Made back about $500 in bonuses. First off won’t let you cash out bonuses, have to bet through once. Makes enough sense. But then it has all these fine print stipulations for bonus cash that basically make it worthless. Would need to be a Harvard lawyer to make sense or the gobs of fine print on everything. Support was of little to no help and they don’t even understand the rules as I’ve got different answers from all them. The rules don’t even follow their terms and conditions and it won’t even let me withdraw my actual cash balance that was left, let alone my bonus cash. Great app if you plan to just keep betting money and losing and never ever withdrawing winnings. Absolute scam and borderline straight theft and will be taking my business elsewhere..Version: 1.6.2
✓ The worst aroundTo warn you all, I suggest staying away from this online casino. Compared to physical casinos, this online casino has lower operating costs and offer limited rewards. This specific casino has a poor win percentages for slot play, with lower than expected win percentages and game glitches that have caused me to miss out on bonuses and jackpots. Accumulating points is slow and disappointing. To avoid disappointment, consider using a different online casino with a better track record and fair win percentages. Dave Portnoy's association with this casino is not a positive sign, so proceed with caution. This online casino is a complete joke that doesn't offer any significant rewards despite how much you've lost. It's nearly impossible to receive free play from them, even when you've lost substantial amounts. In contrast, physical casinos offer substantial rewards, and someone with similar losses to those in this casino would typically receive around $300 a week. Please listen to me and stay away!.Version: 1.29.0
✓ Refusing my withdraw requestI talked my mom into getting this app (for the referral bonus). She placed her first bet and won and barstool is refusing to pay out until she provides the additional information (exact message listed below). It seems like they should get this background information before you deposit, because I guarantee if she lost they would have had no problem taking her money. “Hey Christine, Thanks for submitting your recent withdrawal request. We need some additional information to complete your request. Please submit a selfie with you holding an active photo ID (e.g. passport, driver's license). We will need a picture or screenshot of your Huntington Bank - Asterisk-Free Checking 0836 bank statement from the last 90 days showing your Full Name and Address, as well as the last four digits of your bank account. Please click on the link below and follow the instructions in the link to upload your document: Click here to upload your documents Please note that if the requested documents are not received within 7 days, the withdrawal may expire and the funds added back to your Barstool Sportsbook & Casino account. Please respond to this email if you have any questions. Thanks, The Barstool Sportsbook & iCasino Team”.Version: 1.28.1
✓ Screws their customers over without concernI’ve used barstool sportsbook for multiple years and enjoyed their service.. until I actually needed them to provide some customer service. I bet the under on the Buffalo bills game that was supposed to get 6 ft of snow, based on that entire premise. When the game changed to being played at Ford Field, they immediately moved the under/over up 7.5 pts without voiding any of the prior bets, even though it was a completely different circumstance than the bet they offered, and they moved the line on their own accord. They refused to void the bet and basically stole my money even though 90% of the other sportsbooks choose to do the right thing. Don’t trust these crooks to do the honorable thing. Good platform, but they will screw you over if given the chance..Version: 1.27.0
✓ It’s serviceableSportsbook apps are relatively new and when they were released I signed up for multiple apps to take advantage of different promotions and to find what I liked best. For Barstool it has been an up and down experience. On the good side: 1) User interface is good not over crowded and can find different things 2) Customer support has been friendly and helpful. I had a promotion expire and they were quick to explain and willing to deactivate it. 3) The free bets last longer than most other places On the bad side: 1) The other apps I used were much clearer on when the free bets expired. Out of 6 apps Barstool was the only one I had the free bets expire. 2) I used the refer a friend bonus and the first time the person used the link and neither of us got the bonus. My friend has since decided to move on to other apps. 3) Using the refer a friend promotion you cannot take winnings out until all the bonus bets are wagered which is much more aggressive then the other sites 4) The double authentication typically fails with password entry so it takes longer and multiple tries to complete At the end of the day if it was my only option, I would use it and deal with the disadvantages since they are not miserably bad. However, since it is not the only option I will use different apps..Version: 1.28.1
✓ Took my $$$ won’t payout winning betFirst thing first I’m a diehard stoolie and have placed over 200+ bets & 10k+ on this app. During the Super Bowl I deposited money via paypal and live bet the under for the game. After I placed my bet my account was showing $0 funds however no bet slip was showing in my active account which was very odd. After trying to join a live chat where the wait was 600+ long during the Super Bowl (with all the issues) my initial deposit money magically appeared after the game ended, however I was never paid out for my live bet win. I’ve joined 3 live chats, sent screenshots and was getting the run-around saying escalations department was looking into it. Finally after joining another live chat a week later they claimed I never placed the bet and that it actually took a 1/2 hr for my funds to clear my account - which is simply untrue! Money has always cleared instantly the Super Bowl errors everybody experienced was just getting bets thru. From this they offered me a complimentary $5 for my troubles which is actually quite insulting for all the money I gambled via this app. For my $$$ to go missing after I deposited it clearly my bet was placed. The app had no problem taking my money and in fact if the bet didn’t go thru why was my $ missing then?!? Because of this they lost a customer, there are too many other betting app options to use that actually will pay out a win..Version: 1.4.2
✓ Scam casinoIf you’re thinking about wagering money on online casino games, this is the last app you want to choose. Think it’s impossible to wager 1k on casino games and not get a single free spin? Well with Barstool it’s not! 😃.. literally over 100+ spins on multiple games and not a single bonus was given. On top of that the 1 game I actually wanted to play (King Of Atlantis) just doesn’t work on their site and they have no real reason why. I asked the 1st day why it didn’t work (seeing as how it was the only game I wanted to play) and they told me it might be down for maintenance. Fast forward 3 days later and it’s still telling me it’s not supported, yet ever other game works? I’ve played on Draftkings, fanduel, wynnbet, mgm, etc…. And it’s one of the most profitable games. Kind of weird it’s the one game they won’t let people play on barstool. And when you’re betting $10+ dollars a spin, it’s very weird to not at least get one profitable spin. The most they probably gave me while wagering that high was like 15 dollars lol.. this app is laughable. Lesson learned though. I’d give it a half star if I could. Be safe people..Version: 1.18.0
✓ Trouble withdrawingHad no problem with my first withdrawal now when I tried to withdraw my winnings from the home run derby on the 12th I’m still waiting when I contact live support they say I have to wait until the 22nd none of the other sites like draftkings or FanDuel require a 10 day wait. Support says it’s because I never uploaded my debit card which they didn’t send me an email asking for until I asked the 15th. And why do I even need to upload a picture now when I’ve already done plenty of withdrawals but now you want verification. Also that should restart my 1-5 day waiting period you don’t wait 5 days to take the money from me. I’ve never had this much trouble cashing out I’ll be taking the majority of my betting back to draftkings and FanDuel. It’s unfortunate because this app ha some cool promotions and bets but when you can’t get your money what’s the point of using it.Version: 1.9.2
✓ First withdrawal is an absolute pain. Here’s your warning.For your own sake make your first withdrawal a small one. I tried withdrawing the bulk of my money 4 days ago. I’ve had to send screen shots of PayPal, selfies of my wife and I holding identification, and I’ve had 10+ email/chat sessions. What’s even more frustrating is my second withdrawal I made 2 days ago is already pending in my bank account. Same exact accounts involved! It makes no sense. If I could do it over again my first withdrawal would be the minimum withdrawal amount. Just a classic case of a huge company being happy to take your money instantly then making you jump through hoops for days to get it back. Hopefully this helps somebody avoid the headache I’m going though. Update: almost 2 weeks later and I finally got them to make successful initial withdrawal using a direct routing number to my bank. The process was a huge pain and for some reason they totally disabled my PayPal that is in my name in the process. They won’t give me a reason as to why they did it and apparently there is nobody to talk to to even try to fix it according to their chat/support staff. This is even after they contacted me because of this review. I’m not sure how long I’ll continue to use this app since apparently they can just decide if they want to let you use your accounts on a whim..Version: 1.3.0
✓ Worst Sportsbook app I feel defrauded.I had one of my parlay wagers cashed out for way less than it should’ve been. First week using this app they don’t have any self-learning material to guide you through the app services. It’s just a bunch of marketing but no actual player experience representatives that you can call and ask about the app. My $400 5 leg parlay winner with odds +2800 got cashed out somehow for $1200 when it should’ve been 12,000. I work with a lot of people that I have linked to this app because I referred them pretty much for nothing because since you guys don’t even have referral bonuses. As you know here in Colorado there are a lot of competition when it comes to sportsbooks. So my request, is not just for my issues but for your new future customers that start business with you guys. Please fix your withdrawal timeframes or at least specify how long they will take because I had my pending withdrawals through debit card on hold for more than 3 days when they’re supposed to be in my bank within 30 minutes upon approval. Your “request a callback” option doesn’t work I tried many times that. And be more transparent when settling wagers. At this point I don’t know how to get in contact with someone from Barstool. Every time I go to the customer service chat they respond the same answers and send you a link to request a callback that doesn’t even work. I feel like my issue will never be resolved and all the money I was supposed to win will never be paid..Version: 1.11.2
✓ Don’t bet until major changes happenThere is a big problem with the way bets get finalized on this app. My most recent example is when a bet had to go through an “approval process.” After the approval process, my bet was altered to a lesser amount. There was no acceptance process on my end and no way for me to take my action somewhere else because this book didn’t want to handle my bet. Immediately upon noticing my bet was changed without my approval or even alert, I contacted support multiple times to have the bet canceled. The best I was offered was a cash out which pays a fraction of my initial bet. Don’t use this app until the policies, process, and support improve. As it is now, a book in person is much better to deal with. If they can’t handle your action, they’d let you walk away with your money. Barstool tied up parts of my big bets on their own terms..Version: 1.18.0
✓ DO NOT GIVE THEM YOUR MONEY.I’ve been a user of Barstool Sportsbook since the day they launched in IL. With that being said, until this point in time, I have not had any issues or problems with them and their customer service and responsiveness to any problems that come up has been fantastic. Recently I won a decent sum of money and decided to cash out my winnings. Per their FAQ page, the timetable for cashing out via paper check says “ Please note it can take up to 14 days to arrive”. Based on my own research I have seen most receive within 5-10 days. My withdrawal was approved within hours and I have not heard back since. I reached out to their live chat and was notified by the customer service representative that I should expect my check to arrive in 3-4 weeks. If I would have known it would have taken this long I would have cashed out electronically as I probably should have done anyways. Upon asking why the FAQ page says what it says I was told “I’m very sorry about the miscommunication but that is how long it takes”. I have cashed out from DraftKings multiple times via check and it has taken 5-10 days from time it is approved. If you want your winnings in a reasonable amount of time stay away from this book. Better promotions and the opportunity to be awarded free bets for your frequent play can be found at DraftKings or Fanduel..Version: 1.14.1
✓ Barstool Sportsbook has great potentialI like Barstool Sportsbook a lot better than FanDuel, DraftKings, etc. There are three small issues I have with the app. First, the promotions do not seem to payout automatically. I have opted into certain promotions and then had to chase customer service to receive the Sportsbook bonus promised in the promotion details. Second, the app sometimes lags when updating live scores. For example, the odds will update while the score remains the same. This may be misleading to new users. Lastly, the app has closed and required me to log back in a handful of times. This was very frustrating when trying to place a live bet. However, Barstool Sportsbook has the best customer service I’ve dealt with among Sportsbooks. They are extremely helpful, polite and responsive. Barstool Sportsbook is far newer than Fanduel, DraftKings, etc. but has the potential to become the best Sportsbook with minor improvements!.Version: 1.14.0
✓ Good luck getting your money.My wife won a few hundred dollars which was awesome. When she tried to pull the money out she got an email asking for copies of her bank statements and screen shots of her bank account. Seemed like a scam and someone was fishing. Especially since I won a few hundred dollars on my account and pulled it out a few days prior and wasn’t asked for that. She contacts barstool and they confirm it is a legit email from them and they refuse to give her money to her until she sends screenshots and bank statements from two different accounts. They claim it’s the state law but I highly doubt it since they didn’t do it on my account. Also fanduel doesn’t do it either. I’m assuming it’s somewhere between her being a woman and if they make it difficult enough you won’t want to pull out your money. Don’t do business with people who are quick to take your money but make you jump through hoops to collect your winnings..Version: 1.3.0
🙂 Barstool Sportsbook & Casino Positive Reviews
Barstool Sportsbook & Casino works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Barstool Sportsbook & Casino.
⛔ Barstool Sportsbook & Casino Problems
